Re: Voting option when sending mails

[Grooms, Frederick W]

You have to double-click the email to bring it up in the individual viewer 
(which uses the Word HTML engine to display the message).  It is then in the 
ribbon bar.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Steve McDonald
Sent: Monday, November 02, 2009 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Voting option when sending mails

**
I'm not finding the "Other Actions > View in Browser " option.  Has it moved in 
the later versoins of Outlook 2007?



On Tue, Dec 19, 2006 at 11:23 AM, Heider, Stephen 
mailto:shei...@pbsj.com>> wrote:
**
Sashi,

Yes, it can be done.   I use that here with html email forms.  When the user 
clicks a button it submits their entry to a web app, which in turn updates 
Remedy.

One thing to watch out for is the default button.  If a user views the email 
then presses Enter one of the buttons will be clicked.  We did not want that 
here, so I added two radio buttons for Approved and Rejected.  No default is 
selected so the user has to click one of the options, then click the Submit 
button.

Code was added to check when the user did not make a selection (pressed Enter 
by mistake).  When this occurs the Submit action is ignored.  When the user 
does make a selection the submit action is allowed to continue and post their 
selection to a web page.

Note: Outlook 2007 no longer allows html email forms to function.  With OL 2007 
the user has to click Other Actions > View in Browser in order to interact with 
an html form email.

Stephen


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Sashi M
Sent: Tuesday, December 19, 2006 1:00 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Voting option when sending mails
**
Hi,
I need to have voting option (Buttons for Approved / Rejected) while sending 
mails from Remedy. Is it possible to have? If yes, can you please tell how it 
can be done?

Thanks & Regards,
Sashi




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Voting option when sending mails

[Steve McDonald]

I'm not finding the "Other Actions > View in Browser " option.  Has it moved
in the later versoins of Outlook 2007?



On Tue, Dec 19, 2006 at 11:23 AM, Heider, Stephen  wrote:

> **
> Sashi,
>
> Yes, it can be done.   I use that here with html email forms.  When the
> user clicks a button it submits their entry to a web app, which in turn
> updates Remedy.
>
> One thing to watch out for is the default button.  If a user views the
> email then presses Enter one of the buttons will be clicked.  We did not
> want that here, so I added two radio buttons for Approved and Rejected.  No
> default is selected so the user has to click one of the options, then click
> the Submit button.
>
> Code was added to check when the user did not make a selection (pressed
> Enter by mistake).  When this occurs the Submit action is ignored.  When the
> user does make a selection the submit action is allowed to continue and post
> their selection to a web page.
>
> Note: Outlook 2007 no longer allows html email forms to function.  With OL
> 2007 the user has to click Other Actions > View in Browser in order to
> interact with an html form email.
>
> Stephen
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Sashi M
> *Sent:* Tuesday, December 19, 2006 1:00 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Voting option when sending mails
>
>   **
> Hi,
> I need to have voting option (Buttons for Approved / Rejected) while
> sending mails from Remedy. Is it possible to have? If yes, can you please
> tell how it can be done?
>
> Thanks & Regards,
> Sashi
>
>
> __
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com __20060125___This posting was
> submitted with HTML in it___
>  __20060125___This posting was submitted with HTML in
> it___
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Voting option when sending mails

[John Sundberg]

Yes - it is doable. Kinetic Survey has that feature built into it.  
(Kinetic Survey is built on Remedy ARS)


Here is a link to a picture of a sample email approval -- http:// 
www.kineticdata.com/arslist/SampleApproval.JPG


Here is a link to survey http://www.kineticdata.com/products/survey



-John


John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]




On Dec 19, 2006, at 12:00 PM, Sashi M wrote:

**
Hi,
I need to have voting option (Buttons for Approved / Rejected) while  
sending mails from Remedy. Is it possible to have? If yes, can you  
please tell how it can be done?


Thanks & Regards,
Sashi

__
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com __20060125___This posting  
was submitted with HTML in it___




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: Voting option when sending mails

[Rocky Rockwell]

We do surveys here by sending the customer with a url that has the 
survey entry ID. This url basically goes to a redirect page that 
reformats the url with the survey ID and logs them into mid-tier as a 
guest user. The gust user is the owner of the ticket and we the 
submitter fields locked. This gets around the users not wanting to 
login. The fields on the survey have permissions set to submitter so 
only the fields with this permission get modified. This guest user can 
only do a certain number of very strict things. So the only abuse is if 
the customer give the email to someone else.


*Rocky*

Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] 
Ph#1: 214-567-8874
Ph#2: 325-884-1263



Sashi M wrote:

**
Hi,
I need to have voting option (Buttons for Approved / Rejected) while 
sending mails from Remedy. Is it possible to have? If yes, can you 
please tell how it can be done?
 
Thanks & Regards,

Sashi
 


__
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com __20060125___This posting 
was submitted with HTML in it___




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: Voting option when sending mails

[Sashi M]

Thanks Axton, but I am not getting how exactly I can do it. Can you please 
explain?
   
  Sashi

Axton <[EMAIL PROTECTED]> wrote:
  ** It's possible but not recommended.  Email's with a method that allows 
unauthenticated actions is a ripe for abuse.  Why not redirect them to a 
mid-tier page where they can be authenticated and take their action?

Axton Grams

  On 12/19/06, Sashi M <[EMAIL PROTECTED]> wrote:  **   Hi,
  I need to have voting option (Buttons for Approved / Rejected) while sending 
mails from Remedy. Is it possible to have? If yes, can you please tell how it 
can be done?
   
  Thanks & Regards, 
  Sashi
   
  __
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com __20060125___This posting was 
submitted with HTML in it___ 


__20060125___This posting was submitted with HTML in it___ 

 __
Do You Yahoo!?
Tired of spam?  Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Voting option when sending mails

[Jim Hetfield]

And HTTP POST, not GET.


**
Yes, you should use https instead of http.




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, December 19, 2006 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Voting option when sending mails


** That's still dangerous because you are sending the password and
username in clear text (I assume you are using an http get, providing
the parameters in the url).

Axton Grams


On 12/19/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
**
In the example I gave in my post from a few minutes ago, users must
enter their password in a password field in the email form.  The
password and username are verified by the web app [that receives the
user's post] prior to accepting it.

Stephen




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, December 19, 2006 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Voting option when sending mails


** It's possible but not recommended.  Email's with a method that
allows unauthenticated actions is a ripe for abuse.  Why not redirect
them to a mid-tier page where they can be authenticated and take their
action?

Axton Grams


On 12/19/06, Sashi M <[EMAIL PROTECTED]> wrote:
**
Hi,
I need to have voting option (Buttons for Approved / Rejected) while
sending mails from Remedy. Is it possible to have? If yes, can you
please tell how it can be done?

Thanks & Regards,
Sashi

__
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com __20060125___This posting
was submitted with HTML in it___


__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

__20060125___This posting was submitted with HTML
in it___ __20060125___This posting was submitted
with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: Voting option when sending mails

[Heider, Stephen]

Yes, you should use https instead of http.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, December 19, 2006 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Voting option when sending mails


** That's still dangerous because you are sending the password and
username in clear text (I assume you are using an http get, providing
the parameters in the url).

Axton Grams


On 12/19/06, Heider, Stephen <[EMAIL PROTECTED]> wrote: 

** 
In the example I gave in my post from a few minutes ago, users
must enter their password in a password field in the email form.  The
password and username are verified by the web app [that receives the
user's post] prior to accepting it. 
 
Stephen



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, December 19, 2006 1:24 PM
To: arslist@ARSLIST.ORG
    Subject: Re: Voting option when sending mails


** It's possible but not recommended.  Email's with a method
that allows unauthenticated actions is a ripe for abuse.  Why not
redirect them to a mid-tier page where they can be authenticated and
take their action?

Axton Grams


On 12/19/06, Sashi M <[EMAIL PROTECTED]> wrote: 

** 
Hi,
I need to have voting option (Buttons for Approved /
Rejected) while sending mails from Remedy. Is it possible to have? If
yes, can you please tell how it can be done?
 
Thanks & Regards, 

Sashi

 

__
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection
around 
http://mail.yahoo.com
__20060125___This posting was submitted with HTML in
it___ 


__20060125___This posting was submitted with
HTML in it___ 
__20060125___This posting was submitted with
HTML in it___ 


__20060125___This posting was submitted with HTML in
it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Voting option when sending mails

[Lammey, Peter A.]

This option would come in handy in regards to Surveys.
Ive heard from my process owner indicating that he believes more people
will send a survey on their ticket if they could simply reply for the
survey on the email itself as opposed to going to the Mid Tier, login
with their credentials, and filling out the fields with their feedback.
This way its simple and easy for the user to provide their feedback and
you dont have to worry about authenticating the user into Remedy in a
secure way.
 
I think that is the main motivation for setting up voting buttons on a
Outlook email sent from Remedy.



Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, December 19, 2006 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Voting option when sending mails


** That's still dangerous because you are sending the password and
username in clear text (I assume you are using an http get, providing
the parameters in the url).

Axton Grams


On 12/19/06, Heider, Stephen <[EMAIL PROTECTED]> wrote: 

** 
In the example I gave in my post from a few minutes ago, users
must enter their password in a password field in the email form.  The
password and username are verified by the web app [that receives the
user's post] prior to accepting it. 
 
Stephen



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, December 19, 2006 1:24 PM
To: arslist@ARSLIST.ORG
    Subject: Re: Voting option when sending mails


** It's possible but not recommended.  Email's with a method
that allows unauthenticated actions is a ripe for abuse.  Why not
redirect them to a mid-tier page where they can be authenticated and
take their action?

Axton Grams


On 12/19/06, Sashi M <[EMAIL PROTECTED]> wrote: 

** 
Hi,
I need to have voting option (Buttons for Approved /
Rejected) while sending mails from Remedy. Is it possible to have? If
yes, can you please tell how it can be done?
 
Thanks & Regards, 

Sashi

 

__
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection
around 
http://mail.yahoo.com
__20060125___This posting was submitted with HTML in
it___ 


__20060125___This posting was submitted with
HTML in it___ 
__20060125___This posting was submitted with
HTML in it___ 


__20060125___This posting was submitted with HTML in
it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Voting option when sending mails

[Axton]

That's still dangerous because you are sending the password and username in
clear text (I assume you are using an http get, providing the parameters in
the url).

Axton Grams

On 12/19/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:


** In the example I gave in my post from a few minutes ago, users must
enter their password in a password field in the email form.  The password
and username are verified by the web app [that receives the user's post]
prior to accepting it.

Stephen

 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Axton
*Sent:* Tuesday, December 19, 2006 1:24 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Voting option when sending mails

** It's possible but not recommended.  Email's with a method that allows
unauthenticated actions is a ripe for abuse.  Why not redirect them to a
mid-tier page where they can be authenticated and take their action?

Axton Grams

On 12/19/06, Sashi M <[EMAIL PROTECTED]> wrote:
>
> ** Hi,
> I need to have voting option (Buttons for Approved / Rejected) while
> sending mails from Remedy. Is it possible to have? If yes, can you please
> tell how it can be done?
>
> Thanks & Regards,
> Sashi
>
>
> __
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com __20060125___This posting was
> submitted with HTML in it___
>

__20060125___This posting was submitted with HTML in
it___
__20060125___This posting was submitted with HTML in
it___



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: Voting option when sending mails

[Heider, Stephen]

In the example I gave in my post from a few minutes ago, users must
enter their password in a password field in the email form.  The
password and username are verified by the web app [that receives the
user's post] prior to accepting it. 
 
Stephen



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, December 19, 2006 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Voting option when sending mails


** It's possible but not recommended.  Email's with a method that allows
unauthenticated actions is a ripe for abuse.  Why not redirect them to a
mid-tier page where they can be authenticated and take their action?

Axton Grams


On 12/19/06, Sashi M <[EMAIL PROTECTED]> wrote: 

** 
Hi,
I need to have voting option (Buttons for Approved / Rejected)
while sending mails from Remedy. Is it possible to have? If yes, can you
please tell how it can be done?
 
Thanks & Regards, 

Sashi

 

__
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com __20060125___This
posting was submitted with HTML in it___ 


__20060125___This posting was submitted with HTML in
it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Voting option when sending mails

[Axton]

It's possible but not recommended.  Email's with a method that allows
unauthenticated actions is a ripe for abuse.  Why not redirect them to a
mid-tier page where they can be authenticated and take their action?

Axton Grams

On 12/19/06, Sashi M <[EMAIL PROTECTED]> wrote:


** Hi,
I need to have voting option (Buttons for Approved / Rejected) while
sending mails from Remedy. Is it possible to have? If yes, can you please
tell how it can be done?

Thanks & Regards,
Sashi


__
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com __20060125___This posting was
submitted with HTML in it___



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: Voting option when sending mails

[Heider, Stephen]

Sashi,
 
Yes, it can be done.   I use that here with html email forms.  When the
user clicks a button it submits their entry to a web app, which in turn
updates Remedy.   
 
One thing to watch out for is the default button.  If a user views the
email then presses Enter one of the buttons will be clicked.  We did not
want that here, so I added two radio buttons for Approved and Rejected.
No default is selected so the user has to click one of the options, then
click the Submit button.   
 
Code was added to check when the user did not make a selection (pressed
Enter by mistake).  When this occurs the Submit action is ignored.  When
the user does make a selection the submit action is allowed to continue
and post their selection to a web page.
 
Note: Outlook 2007 no longer allows html email forms to function.  With
OL 2007 the user has to click Other Actions > View in Browser in order
to interact with an html form email.
 
Stephen



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sashi M
Sent: Tuesday, December 19, 2006 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Voting option when sending mails


** 
Hi,
I need to have voting option (Buttons for Approved / Rejected) while
sending mails from Remedy. Is it possible to have? If yes, can you
please tell how it can be done?
 
Thanks & Regards,
Sashi
 

__
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com __20060125___This posting was
submitted with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Voting option when sending mails

[Sashi M]

Hi,
  I need to have voting option (Buttons for Approved / Rejected) while sending 
mails from Remedy. Is it possible to have? If yes, can you please tell how it 
can be done?
   
  Thanks & Regards,
  Sashi
   

 __
Do You Yahoo!?
Tired of spam?  Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"