Re: Web Services with ITSM
I agree if you are going to use WS I would use some kind enterprise bus. I had a custom app that used See Beyond I think it was called and it worked wonders. You can send the info to the Enterprise Bus in real time and then the Enterprise Bus can sent it whenever, queue it up for nightly push, real time etc. Also what we did with the See Beyond was added workflow that would push back a success when modified so you would know it went through and if it did not the Enterprise Bus could keep trying to send it till it got a success. On Thu, Jul 15, 2010 at 3:17 PM, Guillaume Rheault wrote: > ** > What I would ask the customer is whether some kind of "retry" mechanism > is needed, in case there is some kind of data error, or even worse a network > problem. > So... you may need a enterprise bus to queue the web service messages to > perform the retry, or some custom .net or java code (i.e. a web service in > between the Remedy ITSM services) to handle error and retries > > Guillaume > > > -- > *From:* Action Request System discussion list(ARSList) [ > arsl...@arslist.org] on behalf of Danny Kellett [ > danny.kell...@strategicworkflow.com] > *Sent:* Tuesday, June 15, 2010 9:14 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Web Services with ITSM > > ** > > Hi all, > > > > I have a customer who wishes to use Web Services as their > main communication between two ITSM systems for incident problem and change. > I know this is possible but I was wondering if any of you have had any > experiences with this with regards to good or bad really. Also they have > specified communication over SSL. > > > > Thanks for your time, > > > > Kind regards > > Danny > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Web Services with ITSM
What I would ask the customer is whether some kind of "retry" mechanism is needed, in case there is some kind of data error, or even worse a network problem. So... you may need a enterprise bus to queue the web service messages to perform the retry, or some custom .net or java code (i.e. a web service in between the Remedy ITSM services) to handle error and retries Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Danny Kellett [danny.kell...@strategicworkflow.com] Sent: Tuesday, June 15, 2010 9:14 AM To: arslist@ARSLIST.ORG Subject: Web Services with ITSM ** Hi all, I have a customer who wishes to use Web Services as their main communication between two ITSM systems for incident problem and change. I know this is possible but I was wondering if any of you have had any experiences with this with regards to good or bad really. Also they have specified communication over SSL. Thanks for your time, Kind regards Danny _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Web Services with ITSM
Java Messaging Services is the answer. DSO isn't a real message based system of distributing data, and webservices are a little year 2000. SSL will require configuration of the VM created by AR System Server if I recall correctly - there's some ar.cfg files to set the VM properties (SSL keystore/pass). John -- Java System Solutions SSO Plugin for the AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Web Services with ITSM
Thanks for the info. Yes I wish they would use something other than WS too. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: 15 June 2010 14:51 To: arslist@ARSLIST.ORG Subject: Re: Web Services with ITSM On the SSL part of the question, there is a KB - (KM-00020740) dealing with web services over SSL. We've been having a difficult time trying to get it set up - especially through the Dev Studio. The Admin tool seems a bit more forgiving/informative on the errors. From past experience, DSO would probably be easier to implement. On Tue, 15 Jun 2010 14:14:39 +0100, Danny Kellett wrote: > Hi all, > > > > I have a customer who wishes to use Web Services as their > main communication between two ITSM systems for incident problem and > change. > I know this is possible but I was wondering if any of you have had any > experiences with this with regards to good or bad really. Also they have > specified communication over SSL. > > > > Thanks for your time, > > > > Kind regards > > Danny > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Web Services with ITSM
On the SSL part of the question, there is a KB - (KM-00020740) dealing with web services over SSL. We've been having a difficult time trying to get it set up - especially through the Dev Studio. The Admin tool seems a bit more forgiving/informative on the errors. From past experience, DSO would probably be easier to implement. On Tue, 15 Jun 2010 14:14:39 +0100, Danny Kellett wrote: > Hi all, > > > > I have a customer who wishes to use Web Services as their > main communication between two ITSM systems for incident problem and > change. > I know this is possible but I was wondering if any of you have had any > experiences with this with regards to good or bad really. Also they have > specified communication over SSL. > > > > Thanks for your time, > > > > Kind regards > > Danny > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Web Services with ITSM
The recommendation is to use the Incident Interface Create form and then the modify form. If it is going to be limited transfer, not all Incidents this should work if it is every Incident WEB Services is not the method to use. -Original Message- From: Danny Kellett To: arslist@ARSLIST.ORG Sent: Tue, Jun 15, 2010 9:22 am Subject: Re: Web Services with ITSM ** Hi, Yes I know of many better solutions J but its what the customer has asked. The requirement is three communications within the lifecycle of the incident (for example). I have completed a doc with regards to what data has to be where etc I was looking for information on the reliability, ease of use, stability etc of web services with ARS. Thanks From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: 15 June 2010 14:19 To: arslist@ARSLIST.ORG Subject: Re: Web Services with ITSM ** You need to provide more details concerning the requirement. If they just want to get data created in the other system and not pass back changes this should work if they want to pass data back to the originating system DSO is the better solution. -Original Message- From: Danny Kellett To: arslist@ARSLIST.ORG Sent: Tue, Jun 15, 2010 9:14 am Subject: Web Services with ITSM ** Hi all, I have a customer who wishes to use Web Services as their main communication between two ITSM systems for incident problem and change. I know this is possible but I was wondering if any of you have had any experiences with this with regards to good or bad really. Also they have specified communication over SSL. Thanks for your time, Kind regards Danny _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Web Services with ITSM
Hi, Yes I know of many better solutions J but its what the customer has asked. The requirement is three communications within the lifecycle of the incident (for example). I have completed a doc with regards to what data has to be where etc I was looking for information on the reliability, ease of use, stability etc of web services with ARS. Thanks From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: 15 June 2010 14:19 To: arslist@ARSLIST.ORG Subject: Re: Web Services with ITSM ** You need to provide more details concerning the requirement. If they just want to get data created in the other system and not pass back changes this should work if they want to pass data back to the originating system DSO is the better solution. -Original Message- From: Danny Kellett To: arslist@ARSLIST.ORG Sent: Tue, Jun 15, 2010 9:14 am Subject: Web Services with ITSM ** Hi all, I have a customer who wishes to use Web Services as their main communication between two ITSM systems for incident problem and change. I know this is possible but I was wondering if any of you have had any experiences with this with regards to good or bad really. Also they have specified communication over SSL. Thanks for your time, Kind regards Danny _attend WWRUG10 <http://www.wwrug.com/> www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Web Services with ITSM
You need to provide more details concerning the requirement. If they just want to get data created in the other system and not pass back changes this should work if they want to pass data back to the originating system DSO is the better solution. -Original Message- From: Danny Kellett To: arslist@ARSLIST.ORG Sent: Tue, Jun 15, 2010 9:14 am Subject: Web Services with ITSM ** Hi all, I have a customer who wishes to use Web Services as their main communication between two ITSM systems for incident problem and change. I know this is possible but I was wondering if any of you have had any experiences with this with regards to good or bad really. Also they have specified communication over SSL. Thanks for your time, Kind regards Danny _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Web Services with ITSM
Hi all, I have a customer who wishes to use Web Services as their main communication between two ITSM systems for incident problem and change. I know this is possible but I was wondering if any of you have had any experiences with this with regards to good or bad really. Also they have specified communication over SSL. Thanks for your time, Kind regards Danny ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
