Re: email question
I never did see a response to this, so I'll repost it. Basically, I have a filter that does an email notification. In the User Name: field, I have $Originator$; $data_Alt Approval Manager$; $data_Approval Manager$; $data_Purchaser$ This gets translated to the users that are in the field just fine, but it's not looking up their email addresses from the user form, It's just trying to send the email to the literal value that is in that field. For instance, if Bob.Smith is in data_Alt Approval Manager, then it is trying to send an email to Bob.Smith instead of [EMAIL PROTECTED], which would be in his user account. Any suggestions? Am I using the wrong delimiter? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Gary Opela (Corporate) Sent: Tuesday, May 13, 2008 3:08 PM To: 'arslist@ARSLIST.ORG' Subject: email question I am doing a notify filter that uses email. On the Recipient line, I'm specifying a mix of field values and groups. I currently have the recipient set as: $Originator$; Finance; Contracts; $data_Purchaser$ Originator and data_Purchaser fields, Finance and Contracts are groups. I want the email to go out to the Originator, the data_Purchaser, and everyone in contracts and finance. I'm having a few issues that I'm not yet sure from where they are coming. I just wanted to make sure I had this part of it correct first. Any comments? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: email question
Gary - in the filter in the Mechanism did you select Email? Try selecting User Default or Cross Reference and see if that will go get the correct value for you. :-) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, May 14, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: email question I never did see a response to this, so I'll repost it. Basically, I have a filter that does an email notification. In the User Name: field, I have $Originator$; $data_Alt Approval Manager$; $data_Approval Manager$; $data_Purchaser$ This gets translated to the users that are in the field just fine, but it's not looking up their email addresses from the user form, It's just trying to send the email to the literal value that is in that field. For instance, if Bob.Smith is in data_Alt Approval Manager, then it is trying to send an email to Bob.Smith instead of [EMAIL PROTECTED], which would be in his user account. Any suggestions? Am I using the wrong delimiter? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Gary Opela (Corporate) Sent: Tuesday, May 13, 2008 3:08 PM To: 'arslist@ARSLIST.ORG' Subject: email question I am doing a notify filter that uses email. On the Recipient line, I'm specifying a mix of field values and groups. I currently have the recipient set as: $Originator$; Finance; Contracts; $data_Purchaser$ Originator and data_Purchaser fields, Finance and Contracts are groups. I want the email to go out to the Originator, the data_Purchaser, and everyone in contracts and finance. I'm having a few issues that I'm not yet sure from where they are coming. I just wanted to make sure I had this part of it correct first. Any comments? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: email question
Issue solved. A former co-worker sent the following to me off-list: 4 In the User Name field, enter the name of the users or groups to notify. You can enter a maximum of 255 characters. Use the User Name list to insert fields or keywords. Click the text edit button to open a Text dialog box for easier data entry. 74 Chapter 4-Specifying workflow actions BMC Remedy Action Request System 7.0 To specify one or more recipients, enter any of the following choices separated by hard returns (the server evaluates each line separately): AR System user logins AR System groups This option enables you to send notifications to all members of a group simultaneously. When you include a group in a notification, you are not notifying the group itself but rather the individuals in the group. The group name expands the notification to each individual. Do not put the group name in dollar signs ($) or in quotation marks. Do not use group notifications as an email system for broadcast items because the server processes a notification for each member. An email alias is more efficient. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Wednesday, May 14, 2008 10:59 AM To: arslist@ARSLIST.ORG Subject: Re: email question Gary - in the filter in the Mechanism did you select Email? Try selecting User Default or Cross Reference and see if that will go get the correct value for you. :-) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Wednesday, May 14, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Re: email question I never did see a response to this, so I'll repost it. Basically, I have a filter that does an email notification. In the User Name: field, I have $Originator$; $data_Alt Approval Manager$; $data_Approval Manager$; $data_Purchaser$ This gets translated to the users that are in the field just fine, but it's not looking up their email addresses from the user form, It's just trying to send the email to the literal value that is in that field. For instance, if Bob.Smith is in data_Alt Approval Manager, then it is trying to send an email to Bob.Smith instead of [EMAIL PROTECTED], which would be in his user account. Any suggestions? Am I using the wrong delimiter? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Gary Opela (Corporate) Sent: Tuesday, May 13, 2008 3:08 PM To: 'arslist@ARSLIST.ORG' Subject: email question I am doing a notify filter that uses email. On the Recipient line, I'm specifying a mix of field values and groups. I currently have the recipient set as: $Originator$; Finance; Contracts; $data_Purchaser$ Originator and data_Purchaser fields, Finance and Contracts are groups. I want the email to go out to the Originator, the data_Purchaser, and everyone in contracts and finance. I'm having a few issues that I'm not yet sure from where they are coming. I just wanted to make sure I had this part of it correct first. Any comments? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
email question
I am doing a notify filter that uses email. On the Recipient line, I'm specifying a mix of field values and groups. I currently have the recipient set as: $Originator$; Finance; Contracts; $data_Purchaser$ Originator and data_Purchaser fields, Finance and Contracts are groups. I want the email to go out to the Originator, the data_Purchaser, and everyone in contracts and finance. I'm having a few issues that I'm not yet sure from where they are coming. I just wanted to make sure I had this part of it correct first. Any comments? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: email question
Earlier versions of the email engine needed a line seperator for each entity in the notify list.. I think pre ARS 6.x versions of the email engine.. What version are you on? Joe - Original Message From: Gary Opela (Corporate) [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, May 13, 2008 4:08:28 PM Subject: email question ** I am doing a notify filter that uses email. On the Recipient line, I’m specifying a mix of field values and groups. I currently have the recipient set as: $Originator$; Finance; Contracts; $data_Purchaser$ Originator and data_Purchaser fields, Finance and Contracts are groups. I want the email to go out to the Originator, the data_Purchaser, and everyone in contracts and finance. I’m having a few issues that I’m not yet sure from where they are coming. I just wanted to make sure I had this part of it correct first. Any comments? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Group Email Question
We are using Help Desk 5.6/ARS7.1/email 7.1. A ticket was assigned to a Group. Emails were sent to all the members of the group except one. It was sent to the wrong person who is not a member of any Group. The person who did not get the email has a login of btestin. He is a member of the Group in question. I looked in the AR Email Message form and the email went to someone with a very similar account btestins. Now the correct user, btestin has an entry in both the User and SHR:People forms with his correct email address. This other person is not a support person and therefore does not have a record in the User form. Where does ARS check for email addresses and Group members? I would assume the Group and User forms. How could a non-support person who is not a member of any Group get this email? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
