Re: fields orderer in emails notifications
** Frank, I saw the reference to ARNotification in the 7.1 doc. It's basically the same info in the doc for 6.00.01 and 6.3 What I didn't see is regarding the "The X,Y order of the fields" you mentioned. What do you mean by this? Do I call the fields x_myfield1, y_myfield2 ... ? I tried by aligning all the fields in the view alphabetically ... by adding a_, b_, c_ ... "flags" to every field ... I re-created the form and the filter ... nothing helped I believe there must be a trick with this ... that would be great if somebody could drop me a tip or an idea on this ... Siriche somewhere in Europe Frank Caruso wrote: ** You need to create aspecial view of the form called "ARNotification". The X,Y order of the fields in that view will dictate how they are displayed in the email. This is documented in the 7.1 Work Flow Objects guide. HTH Frank Caruso Iraq On Wed, Dec 2, 2009 at 10:31 AM, Remedy Maniac remedy.man...@googlemail.com wrote: hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: fields orderer in emails notifications - SOLVED
** it works fine ... what I was missing was: the ARNotification needs to be the default view of course ... Siriche Rod Harris wrote: It seems that Frank is right and the ability to order fields in a notify action via a special view is a little known new feature in 7.0 and later. Here is an excerpt from the workflow objects 7.5 guide. * By default, the order of fields included in an email notification is based on their arrangement in the form view, as follows: ! Fields are taken from the default form view. If there is no default view, the first view is used. ! Using the X and Y coordinates of each field, the order of fields begins at the top left, and moves left to right, then down (in a zigzag-like pattern). ! Fields excluded from the form’s default view are randomly included at the bottom of the list in a notification. ! You can only include data fields in an email. Other field types such as panel fields are ignored. To guarantee the order of fields in a notification, create a special view named ARNotification. Exclude any panel fields from this view; otherwise, notifications default to the default view. 4 To view additional email-related fields, click Show Unused Fields. Use these fields to override default parameters relating to the email system. For information about these parameters, see the BMC Remedy Email Engine Guide. Since I mostly use HTML emails these days this one had pretty much slipped by me too. Rod 2009/12/2 Misi Mladoniczky m...@rrr.se: Hi, There are no way of sorting the fields in any version. You can add fields to the "Notify Text" instead. You have to add both label and $Fieldname$ and a NL between each field. There are upper limitations to the Text-size, in which case you must do something else. For example creating an unlimited Display-only-field where you put your message. Add this field only in the field list. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: fields orderer in emails notifications
Hi Serouche, The X Y order refers to the position on the screen (view). X is horizontal with zero == left hand edge. Y is vertical with 0 == top. So, 0+1+2+ .apple . pie . . apple would come first with approx 5,1, then pie with approx 8,2 Note that the numbers are not to be taken literally. The admin tools field info gives you the x y coordinates. Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: December 7, 2009 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications ** Frank, I saw the reference to ARNotification in the 7.1 doc. It's basically the same info in the doc for 6.00.01 and 6.3 What I didn't see is regarding the The X,Y order of the fields you mentioned. What do you mean by this? Do I call the fields x_myfield1, y_myfield2 ... ? I tried by aligning all the fields in the view alphabetically ... by adding a_, b_, c_ ... flags to every field ... I re-created the form and the filter ... nothing helped I believe there must be a trick with this ... that would be great if somebody could drop me a tip or an idea on this ... Siriche somewhere in Europe Frank Caruso wrote: ** You need to create a special view of the form called ARNotification. The X,Y order of the fields in that view will dictate how they are displayed in the email. This is documented in the 7.1 Work Flow Objects guide. HTH Frank Caruso Iraq On Wed, Dec 2, 2009 at 10:31 AM, Remedy Maniac remedy.man...@googlemail.com wrote: hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
The X and the Y refer to the field cooridantes. Each field on a form has an X and Y vlaue for its position. I just tested this process and it worked for me. Added a new view to an existing form and called it ARNotification. Created a Filter that would perform a notification action on modify. The notification sends and email with selected fields. The email that goes out has the fields in the same order as they appear in the ARNotifcation view. On Mon, Dec 7, 2009 at 1:15 PM, Remedy Maniac remedy.man...@googlemail.comwrote: ** Frank, I saw the reference to ARNotification in the 7.1 doc. It's basically the same info in the doc for 6.00.01 and 6.3 What I didn't see is regarding the The X,Y order of the fields you mentioned. What do you mean by this? Do I call the fields x_myfield1, y_myfield2 ... ? I tried by aligning all the fields in the view alphabetically ... by adding a_, b_, c_ ... flags to every field ... I re-created the form and the filter ... nothing helped I believe there must be a trick with this ... that would be great if somebody could drop me a tip or an idea on this ... Siriche somewhere in Europe Frank Caruso wrote: ** You need to create a special view of the form called ARNotification. The X,Y order of the fields in that view will dictate how they are displayed in the email. This is documented in the 7.1 Work Flow Objects guide. HTH Frank Caruso Iraq On Wed, Dec 2, 2009 at 10:31 AM, Remedy Maniac remedy.man...@googlemail.com wrote: hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications - SOLVED
It does NOT have to be the default view. In my example it was one of three views and was not the default. On Mon, Dec 7, 2009 at 1:38 PM, Remedy Maniac remedy.man...@googlemail.comwrote: ** it works fine ... what I was missing was: the ARNotification needs to be the default view of course ... Siriche Rod Harris wrote: It seems that Frank is right and the ability to order fields in a notify action via a special view is a little known new feature in 7.0 and later. Here is an excerpt from the workflow objects 7.5 guide. * By default, the order of fields included in an email notification is based on their arrangement in the form view, as follows: ! Fields are taken from the default form view. If there is no default view, the first view is used. ! Using the X and Y coordinates of each field, the order of fields begins at the top left, and moves left to right, then down (in a zigzag-like pattern). ! Fields excluded from the form’s default view are randomly included at the bottom of the list in a notification. ! You can only include data fields in an email. Other field types such as panel fields are ignored. To guarantee the order of fields in a notification, create a special view named ARNotification. Exclude any panel fields from this view; otherwise, notifications default to the default view. 4 To view additional email-related fields, click Show Unused Fields. Use these fields to override default parameters relating to the email system. For information about these parameters, see the BMC Remedy Email Engine Guide. Since I mostly use HTML emails these days this one had pretty much slipped by me too. Rod 2009/12/2 Misi Mladoniczky m...@rrr.se m...@rrr.se: Hi, There are no way of sorting the fields in any version. You can add fields to the Notify Text instead. You have to add both label and $Fieldname$ and a NL between each field. There are upper limitations to the Text-size, in which case you must do something else. For example creating an unlimited Display-only-field where you put your message. Add this field only in the field list. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications - SOLVED
** well the only thing which I hadn't tested was to set this view as the Default one. Even the thing with the X, Y coordinates I had somehow naturally aligned all the fields with the same values. It only worked when I changed the default view. Now I just added an AL on open/load to forward the client to the correct view. What I have is ARSystem 6.00.01 patch 1545 and on the web it is Mid-tiers 6.3 patch 013 Anyway now it works and I am happy with the result. Frank Caruso wrote: ** It does NOT have to be the default view. In my example it was one of three views and was not the default. On Mon, Dec 7, 2009 at 1:38 PM, Remedy Maniac remedy.man...@googlemail.com wrote: ** it works fine ... what I was missing was: the ARNotification needs to be the default view of course ... Siriche Rod Harris wrote: It seems that Frank is right and the ability to order fields in a notify action via a special view is a little known new feature in 7.0 and later. Here is an excerpt from the workflow objects 7.5 guide. * By default, the order of fields included in an email notification is based on their arrangement in the form view, as follows: ! Fields are taken from the default form view. If there is no default view, the first view is used. ! Using the X and Y coordinates of each field, the order of fields begins at the top left, and moves left to right, then down (in a zigzag-like pattern). ! Fields excluded from the form’s default view are randomly included at the bottom of the list in a notification. ! You can only include data fields in an email. Other field types such as panel fields are ignored. To guarantee the order of fields in a notification, create a special view named ARNotification. Exclude any panel fields from this view; otherwise, notifications default to the default view. 4 To view additional email-related fields, click Show Unused Fields. Use these fields to override default parameters relating to the email system. For information about these parameters, see the BMC Remedy Email Engine Guide. Since I mostly use HTML emails these days this one had pretty much slipped by me too. Rod 2009/12/2 Misi Mladoniczky m...@rrr.se: Hi, There are no way of sorting the fields in any version. You can add fields to the "Notify Text" instead. You have to add both label and $Fieldname$ and a NL between each field. There are upper limitations to the Text-size, in which case you must do something else. For example creating an unlimited Display-only-field where you put your message. Add this field only in the field list. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: fields orderer in emails notifications - SOLVED
** I need to correct my previous email: the view doe not have to be the default one. I changed the view to not be the default and it works. So I must have been doing something wrong with the coordinates. Just for clarification for the archives. Many thanks to the one who posted on this issue. Frank Caruso wrote: ** It does NOT have to be the default view. In my example it was one of three views and was not the default. On Mon, Dec 7, 2009 at 1:38 PM, Remedy Maniac remedy.man...@googlemail.com wrote: ** it works fine ... what I was missing was: the ARNotification needs to be the default view of course ... Siriche Rod Harris wrote: It seems that Frank is right and the ability to order fields in a notify action via a special view is a little known new feature in 7.0 and later. Here is an excerpt from the workflow objects 7.5 guide. * By default, the order of fields included in an email notification is based on their arrangement in the form view, as follows: ! Fields are taken from the default form view. If there is no default view, the first view is used. ! Using the X and Y coordinates of each field, the order of fields begins at the top left, and moves left to right, then down (in a zigzag-like pattern). ! Fields excluded from the form’s default view are randomly included at the bottom of the list in a notification. ! You can only include data fields in an email. Other field types such as panel fields are ignored. To guarantee the order of fields in a notification, create a special view named ARNotification. Exclude any panel fields from this view; otherwise, notifications default to the default view. 4 To view additional email-related fields, click Show Unused Fields. Use these fields to override default parameters relating to the email system. For information about these parameters, see the BMC Remedy Email Engine Guide. Since I mostly use HTML emails these days this one had pretty much slipped by me too. Rod 2009/12/2 Misi Mladoniczky m...@rrr.se: Hi, There are no way of sorting the fields in any version. You can add fields to the "Notify Text" instead. You have to add both label and $Fieldname$ and a NL between each field. There are upper limitations to the Text-size, in which case you must do something else. For example creating an unlimited Display-only-field where you put your message. Add this field only in the field list. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: fields orderer in emails notifications
** Is this a sort of Friday humour? Does this thing work or not? I mean I have always appreciated the very clear frontier between possible and impossible things in Remedy. One thing is doable and another thing is not doable. That's fair enough. But it is highly frustrating when something which is suppose to work, does simple do not work. It is not a question of not being able to produce the expected behavior. I have a view called ARNotification I have fields like Originator, cc list, responsible, worklog I would like these fields to be included in a alphabetic order in my email notifications. What should I do? Can anybody tell me the right answer, and maybe step by step to do? It sounds like a bug ... could it be ? Joe DeSouza wrote: ** Delete the view. Check the vui table in the database that it has no references toa view by that name in the database for that table. Thenrecreate the view. Check to see if that helps. Joe From: Remedy Maniac remedy.man...@googlemail.com To: arslist@ARSLIST.ORG Sent: Wed, December 2, 2009 10:40:08 AM Subject: Re: fields orderer in emails notifications ** it is the exact Label of my view : "ARNotification" the type is: "Standard (Recommended)" and the Master flag is set to "False" Any other idea or help? David Sanders wrote: Chack that you have spelled the view name correctly - ARNotification. No spaces, and the correct capitalization. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: fields orderer in emails notifications
I've experienced that the 'zig-zag pattern' works...I've never worked with the specific view, but if from what I understand, if you put them top to bottom in the order you want them to display they should... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Thursday, December 03, 2009 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications ** Is this a sort of Friday humour? Does this thing work or not? I mean I have always appreciated the very clear frontier between possible and impossible things in Remedy. One thing is doable and another thing is not doable. That's fair enough. But it is highly frustrating when something which is suppose to work, does simple do not work. It is not a question of not being able to produce the expected behavior. I have a view called ARNotification I have fields like Originator, cc list, responsible, worklog I would like these fields to be included in a alphabetic order in my email notifications. What should I do? Can anybody tell me the right answer, and maybe step by step to do? It sounds like a bug ... could it be ? Joe DeSouza wrote: ** Delete the view. Check the vui table in the database that it has no references to a view by that name in the database for that table. Then recreate the view. Check to see if that helps. Joe From: Remedy Maniac mailto:remedy.man...@googlemail.com remedy.man...@googlemail.com To: arslist@ARSLIST.ORG Sent: Wed, December 2, 2009 10:40:08 AM Subject: Re: fields orderer in emails notifications ** it is the exact Label of my view : ARNotification the type is: Standard (Recommended) and the Master flag is set to False Any other idea or help? David Sanders wrote: Chack that you have spelled the view name correctly - ARNotification. No spaces, and the correct capitalization. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
Siriche, Lets check a few more things here. A Filter should be firing on the form in question with a Notify action. The Notify action that is sending the email should: Not be using a Content Template. ( You may not want to use any templates. I am not sure if a header/footer would be a problem, but I know the content template would trump the field order from the form. ) Should be using: Include Fields with one a value of : All, Changed or Selected Can you confirm that the Notify action meets those conditions? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Dec 3, 2009 at 10:12 AM, Remedy Maniac remedy.man...@googlemail.com wrote: ** Is this a sort of Friday humour? Does this thing work or not? I mean I have always appreciated the very clear frontier between possible and impossible things in Remedy. One thing is doable and another thing is not doable. That's fair enough. But it is highly frustrating when something which is suppose to work, does simple do not work. It is not a question of not being able to produce the expected behavior. I have a view called ARNotification I have fields like Originator, cc list, responsible, worklog I would like these fields to be included in a alphabetic order in my email notifications. What should I do? Can anybody tell me the right answer, and maybe step by step to do? It sounds like a bug ... could it be ? Joe DeSouza wrote: ** Delete the view. Check the vui table in the database that it has no references to a view by that name in the database for that table. Then recreate the view. Check to see if that helps. Joe From: Remedy Maniac remedy.man...@googlemail.com To: arslist@ARSLIST.ORG Sent: Wed, December 2, 2009 10:40:08 AM Subject: Re: fields orderer in emails notifications ** it is the exact Label of my view : ARNotification the type is: Standard (Recommended) and the Master flag is set to False Any other idea or help? David Sanders wrote: Chack that you have spelled the view name correctly - ARNotification. No spaces, and the correct capitalization. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
Siriche, Oh how could I have forgotten to mention this part ... shame on me... A) Field permissions matter in combination with the value being used in the 'Username' value of the Notify action. Do the fields your interested in sending have Public permission? B) I also noticed another thing in a past post.. maybe nothing but... You said: [ it is the exact Label of my view : ARNotification ] Maybe the view's name is something else? Open the form. Form(menu) --Manage Views (menu option) Select the view in question from the table field. Click the 'Properties...' button. Verify that the Basic (tab) General 'Name:' is ARNotification ( I am not sure that the 'Label:' value matters. I am also not sure that you really meant 'Label' and not 'Name'. :) ) But just another thought. HTH. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Dec 3, 2009 at 10:37 AM, Carey Matthew Black black@gmail.com wrote: Siriche, Lets check a few more things here. A Filter should be firing on the form in question with a Notify action. The Notify action that is sending the email should: Not be using a Content Template. ( You may not want to use any templates. I am not sure if a header/footer would be a problem, but I know the content template would trump the field order from the form. ) Should be using: Include Fields with one a value of : All, Changed or Selected Can you confirm that the Notify action meets those conditions? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Dec 3, 2009 at 10:12 AM, Remedy Maniac remedy.man...@googlemail.com wrote: ** Is this a sort of Friday humour? Does this thing work or not? I mean I have always appreciated the very clear frontier between possible and impossible things in Remedy. One thing is doable and another thing is not doable. That's fair enough. But it is highly frustrating when something which is suppose to work, does simple do not work. It is not a question of not being able to produce the expected behavior. I have a view called ARNotification I have fields like Originator, cc list, responsible, worklog I would like these fields to be included in a alphabetic order in my email notifications. What should I do? Can anybody tell me the right answer, and maybe step by step to do? It sounds like a bug ... could it be ? snip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
yes Carey many thanks for these thoughts but I already checked the perrmissions and after my post about the label and the name I changed both for ARNotification, just in case ... it must be something else Carey Matthew Black a écrit : Siriche, Oh how could I have forgotten to mention this part ... shame on me... A) Field permissions matter in combination with the value being used in the 'Username' value of the Notify action. Do the fields your interested in sending have Public permission? B) I also noticed another thing in a past post.. maybe nothing but... You said: [ it is the exact Label of my view : ARNotification ] Maybe the view's name is something else? Open the form. Form(menu) --Manage Views (menu option) Select the view in question from the table field. Click the 'Properties...' button. Verify that the Basic (tab) General 'Name:' is ARNotification ( I am not sure that the 'Label:' value matters. I am also not sure that you really meant 'Label' and not 'Name'. :) ) But just another thought. HTH. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
It seems that Frank is right and the ability to order fields in a notify action via a special view is a little known new feature in 7.0 and later. Here is an excerpt from the workflow objects 7.5 guide. * By default, the order of fields included in an email notification is based on their arrangement in the form view, as follows: ! Fields are taken from the default form view. If there is no default view, the first view is used. ! Using the X and Y coordinates of each field, the order of fields begins at the top left, and moves left to right, then down (in a zigzag-like pattern). ! Fields excluded from the form’s default view are randomly included at the bottom of the list in a notification. ! You can only include data fields in an email. Other field types such as panel fields are ignored. To guarantee the order of fields in a notification, create a special view named ARNotification. Exclude any panel fields from this view; otherwise, notifications default to the default view. 4 To view additional email-related fields, click Show Unused Fields. Use these fields to override default parameters relating to the email system. For information about these parameters, see the BMC Remedy Email Engine Guide. Since I mostly use HTML emails these days this one had pretty much slipped by me too. Rod 2009/12/2 Misi Mladoniczky m...@rrr.se: Hi, There are no way of sorting the fields in any version. You can add fields to the Notify Text instead. You have to add both label and $Fieldname$ and a NL between each field. There are upper limitations to the Text-size, in which case you must do something else. For example creating an unlimited Display-only-field where you put your message. Add this field only in the field list. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
Actually, this feature has been around since 6.3, maybe earlier. On Wed, Dec 2, 2009 at 11:16 AM, Rod Harris r...@smapps.com.au wrote: It seems that Frank is right and the ability to order fields in a notify action via a special view is a little known new feature in 7.0 and later. Here is an excerpt from the workflow objects 7.5 guide. * By default, the order of fields included in an email notification is based on their arrangement in the form view, as follows: ! Fields are taken from the default form view. If there is no default view, the first view is used. ! Using the X and Y coordinates of each field, the order of fields begins at the top left, and moves left to right, then down (in a zigzag-like pattern). ! Fields excluded from the form’s default view are randomly included at the bottom of the list in a notification. ! You can only include data fields in an email. Other field types such as panel fields are ignored. To guarantee the order of fields in a notification, create a special view named ARNotification. Exclude any panel fields from this view; otherwise, notifications default to the default view. 4 To view additional email-related fields, click Show Unused Fields. Use these fields to override default parameters relating to the email system. For information about these parameters, see the BMC Remedy Email Engine Guide. Since I mostly use HTML emails these days this one had pretty much slipped by me too. Rod 2009/12/2 Misi Mladoniczky m...@rrr.se: Hi, There are no way of sorting the fields in any version. You can add fields to the Notify Text instead. You have to add both label and $Fieldname$ and a NL between each field. There are upper limitations to the Text-size, in which case you must do something else. For example creating an unlimited Display-only-field where you put your message. Add this field only in the field list. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se . hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
Guys, he's on v6. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: 02 December 2009 8:16 AM To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications It seems that Frank is right and the ability to order fields in a notify action via a special view is a little known new feature in 7.0 and later. Here is an excerpt from the workflow objects 7.5 guide. * By default, the order of fields included in an email notification is based on their arrangement in the form view, as follows: ! Fields are taken from the default form view. If there is no default view, the first view is used. ! Using the X and Y coordinates of each field, the order of fields begins at the top left, and moves left to right, then down (in a zigzag-like pattern). ! Fields excluded from the forms default view are randomly included at the bottom of the list in a notification. ! You can only include data fields in an email. Other field types such as panel fields are ignored. To guarantee the order of fields in a notification, create a special view named ARNotification. Exclude any panel fields from this view; otherwise, notifications default to the default view. 4 To view additional email-related fields, click Show Unused Fields. Use these fields to override default parameters relating to the email system. For information about these parameters, see the BMC Remedy Email Engine Guide. Since I mostly use HTML emails these days this one had pretty much slipped by me too. Rod 2009/12/2 Misi Mladoniczky m...@rrr.se: Hi, There are no way of sorting the fields in any version. You can add fields to the Notify Text instead. You have to add both label and $Fieldname$ and a NL between each field. There are upper limitations to the Text-size, in which case you must do something else. For example creating an unlimited Display-only-field where you put your message. Add this field only in the field list. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
** yes absolutely. And even though this is a requirement for our upgrade to 7.5, which will occur sometime next year, I have to implement this for our new application built in 6.00.01 So keeping in mind this release, could somebody please confirm what I understood: - I got 2 choices: 1- either I put my fields into the test area but then I am limited to something like 30k (form top of my head of what I red in the doc) 2- or I build an additional view to handle my order? Many thanks to you experts for your replies Siriche Matt Worsdell wrote: Guys, he's on v6. Matt -Original Message- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: fields orderer in emails notifications
Please test the ARNotification view on your 6.0.1 server - you may be pleasantly surprised. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: 02 December 2009 09:04 To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications ** yes absolutely. And even though this is a requirement for our upgrade to 7.5, which will occur sometime next year, I have to implement this for our new application built in 6.00.01 So keeping in mind this release, could somebody please confirm what I understood: - I got 2 choices: 1- either I put my fields into the test area but then I am limited to something like 30k (form top of my head of what I red in the doc) 2- or I build an additional view to handle my order? Many thanks to you experts for your replies Siriche Matt Worsdell wrote: Guys, he's on v6. Matt -Original Message- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
I found a ref to the view in the v5.1 Dev_AR_Apps_Basic_English.pdf on page 498. To guarantee the order of fields in a notification, you can create a special view named ARNotification. Make sure that you exclude any page fields from this view, which uses the zig-zag pattern described above for field order in notifications. Otherwise, notifications will default to the default view. If there is no default view, the first view listed is used. P.S. I did not find a ref in my v4 docs. :( So it looks like that feature dates back to version 5. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Dec 2, 2009 at 6:35 AM, Walters, Mark mark_walt...@bmc.com wrote: ** Please test the ARNotification view on your 6.0.1 server – you may be pleasantly surprised. Mark Walters From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: 02 December 2009 09:04 To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications ** yes absolutely. And even though this is a requirement for our upgrade to 7.5, which will occur sometime next year, I have to implement this for our new application built in 6.00.01 So keeping in mind this release, could somebody please confirm what I understood: - I got 2 choices: 1- either I put my fields into the test area but then I am limited to something like 30k (form top of my head of what I red in the doc) 2- or I build an additional view to handle my order? Many thanks to you experts for your replies Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
** like Carey I found the reference to that view in my doc for 6.01 too. But then I must be doing somehting wrong because it doesn't work for me i.e I still get the previous order: "Originator" before "CC list" before "Packages" but before "Modules". Here is basically what I got: - the famous view without any Page field - a def file with the fields in the order I'd like Should that not be fine? Walters, Mark wrote: ** Please test the ARNotification view on your 6.0.1 server you may be pleasantly surprised. Mark Walters The opinions, statements, and/or suggested courses of actionexpressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: 02 December 2009 09:04 To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications ** yes absolutely. And even though this is a requirement for our upgrade to 7.5, which will occur sometime next year, I have to implement this for our new application built in 6.00.01 So keeping in mind this release, could somebody please confirm what I understood: - I got 2 choices: 1- either I put my fields into the test area but then I am limited to something like 30k (form top of my head of what I red in the doc) 2- or I build an additional view to handle my order? Many thanks to you experts for your replies Siriche Matt Worsdell wrote: Guys, he's on v6. Matt -Original Message- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: fields orderer in emails notifications
Hi all, To guarantee the order of fields in a notification, you can create a special view named ARNotification. (Make sure that you exclude any page fields from this view.) Otherwise, notifications default to the default view. If there is no default view, the first view listed is used. Daniel From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Wednesday, December 02, 2009 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications ** like Carey I found the reference to that view in my doc for 6.01 too. But then I must be doing somehting wrong because it doesn't work for me i.e I still get the previous order: Originator before CC list before Packages but before Modules. Here is basically what I got: - the famous view without any Page field - a def file with the fields in the order I'd like Should that not be fine? Walters, Mark wrote: ** Please test the ARNotification view on your 6.0.1 server - you may be pleasantly surprised. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: 02 December 2009 09:04 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications ** yes absolutely. And even though this is a requirement for our upgrade to 7.5, which will occur sometime next year, I have to implement this for our new application built in 6.00.01 So keeping in mind this release, could somebody please confirm what I understood: - I got 2 choices: 1- either I put my fields into the test area but then I am limited to something like 30k (form top of my head of what I red in the doc) 2- or I build an additional view to handle my order? Many thanks to you experts for your replies Siriche Matt Worsdell wrote: Guys, he's on v6. Matt -Original Message- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
Siriche, I do not know that I have ever seen this in the docs... So I am guessing at this... But maybe the Email Engine needs to be restarted after the view was added to the form? Maybe ( just maybe ) the Email Engine has a cache of the form that does not include the view and it is not refreshing it's cache? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Dec 2, 2009 at 7:50 AM, Remedy Maniac remedy.man...@googlemail.com wrote: ** like Carey I found the reference to that view in my doc for 6.01 too. But then I must be doing somehting wrong because it doesn't work for me i.e I still get the previous order: Originator before CC list before Packages but before Modules. Here is basically what I got: - the famous view without any Page field - a def file with the fields in the order I'd like Should that not be fine? Walters, Mark wrote: ** Please test the ARNotification view on your 6.0.1 server – you may be pleasantly surprised. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: 02 December 2009 09:04 To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications ** yes absolutely. And even though this is a requirement for our upgrade to 7.5, which will occur sometime next year, I have to implement this for our new application built in 6.00.01 So keeping in mind this release, could somebody please confirm what I understood: - I got 2 choices: 1- either I put my fields into the test area but then I am limited to something like 30k (form top of my head of what I red in the doc) 2- or I build an additional view to handle my order? Many thanks to you experts for your replies Siriche Matt Worsdell wrote: Guys, he's on v6. Matt -Original Message- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
I can't believe it ... that doesn't make sense to me ... maybe the whole server itself but that sounds even worse ... there must be another reason ... or? Carey Matthew Black wrote: Siriche, I do not know that I have ever seen this in the docs... So I am guessing at this... But maybe the Email Engine needs to be restarted after the view was added to the form? Maybe ( just maybe ) the Email Engine has a cache of the form that does not include the view and it is not refreshing it's cache? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
I restarted both the server and the email engine ... still the same ... Carey Matthew Black wrote: Siriche, I do not know that I have ever seen this in the docs... So I am guessing at this... But maybe the Email Engine needs to be restarted after the view was added to the form? Maybe ( just maybe ) the Email Engine has a cache of the form that does not include the view and it is not refreshing it's cache? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
Chack that you have spelled the view name correctly - ARNotification. No spaces, and the correct capitalization. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Wednesday, December 02, 2009 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications I restarted both the server and the email engine ... still the same ... Carey Matthew Black wrote: Siriche, I do not know that I have ever seen this in the docs... So I am guessing at this... But maybe the Email Engine needs to be restarted after the view was added to the form? Maybe ( just maybe ) the Email Engine has a cache of the form that does not include the view and it is not refreshing it's cache? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
** it is the exact Label of my view : "ARNotification" the type is: "Standard (Recommended)" and the Master flag is set to "False" Any other idea or help? David Sanders wrote: Chack that you have spelled the view name correctly - ARNotification. No spaces, and the correct capitalization. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: fields orderer in emails notifications
Also on that view it is best to just put the fields straight down in a single column and then do Form - Current View - Set Tab Order and Restore Default. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Wednesday, December 02, 2009 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications Chack that you have spelled the view name correctly - ARNotification. No spaces, and the correct capitalization. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Wednesday, December 02, 2009 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications I restarted both the server and the email engine ... still the same ... Carey Matthew Black wrote: Siriche, I do not know that I have ever seen this in the docs... So I am guessing at this... But maybe the Email Engine needs to be restarted after the view was added to the form? Maybe ( just maybe ) the Email Engine has a cache of the form that does not include the view and it is not refreshing it's cache? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
There you go. Got another 0 back Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: 02 December 2009 15:41 To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications Also on that view it is best to just put the fields straight down in a single column and then do Form - Current View - Set Tab Order and Restore Default. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Wednesday, December 02, 2009 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications Chack that you have spelled the view name correctly - ARNotification. No spaces, and the correct capitalization. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Wednesday, December 02, 2009 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: fields orderer in emails notifications I restarted both the server and the email engine ... still the same ... Carey Matthew Black wrote: Siriche, I do not know that I have ever seen this in the docs... So I am guessing at this... But maybe the Email Engine needs to be restarted after the view was added to the form? Maybe ( just maybe ) the Email Engine has a cache of the form that does not include the view and it is not refreshing it's cache? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
Delete the view. Check the vui table in the database that it has no references to a view by that name in the database for that table. Then recreate the view. Check to see if that helps. Joe From: Remedy Maniac remedy.man...@googlemail.com To: arslist@ARSLIST.ORG Sent: Wed, December 2, 2009 10:40:08 AM Subject: Re: fields orderer in emails notifications ** it is the exact Label of my view : ARNotification the type is: Standard (Recommended) and the Master flag is set to False Any other idea or help? David Sanders wrote: Chack that you have spelled the view name correctly - ARNotification. No spaces, and the correct capitalization. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
fields orderer in emails notifications
hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
The Remedy v7 Notification Engine builds a formatted Email so you don't need to worry about that when you upgrade. For standard notification filters, you could build a formatted message in a text field and send a single field. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: 02 December 2009 7:31 AM To: arslist@ARSLIST.ORG Subject: fields orderer in emails notifications hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
You need to create a special view of the form called ARNotification. The X,Y order of the fields in that view will dictate how they are displayed in the email. This is documented in the 7.1 Work Flow Objects guide. HTH Frank Caruso Iraq On Wed, Dec 2, 2009 at 10:31 AM, Remedy Maniac remedy.man...@googlemail.com wrote: hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fields orderer in emails notifications
Hi, There are no way of sorting the fields in any version. You can add fields to the Notify Text instead. You have to add both label and $Fieldname$ and a NL between each field. There are upper limitations to the Text-size, in which case you must do something else. For example creating an unlimited Display-only-field where you put your message. Add this field only in the field list. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
