has anyone used multiple email-engines on one server?
Hello listers, I would really like to know if anyone here has used multiple email-engines to poll mailboxes. Any experiences? I would like to get some feedback around how much is the effort installing another email-engine on a machine with already one (or more) email-engines running? Any issues or does anyone know of any known defects? How is the maintenance effort? Any feedback would be appreciated. Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: has anyone used multiple email-engines on one server?
I have multiple email engines on a single box strictly for outgoing purposes...it's a PITA to get working because the Email Engine doesn't offer multiple Service names like the Server does...so you must either run some commands that I received off of the list, or manually edit the registry (like I ended up doing)...I've done this in the 6.3 world. Only gotcha that comes to mind is I seem to remember a 'feature' in the 7.x email engine that causes all users to be cached on startup. This could get very expensive, memory wise, if you have lots of users. Oh...and the only reason to do this would be to have them connect to different Remedy serversa single mail instance can poll multiple incoming mail boxes. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel Sent: Tuesday, May 22, 2007 5:58 AM To: arslist@ARSLIST.ORG Subject: has anyone used multiple email-engines on one server? Importance: High ** Hello listers, I would really like to know if anyone here has used multiple email-engines to poll mailboxes. Any experiences? I would like to get some feedback around how much is the effort installing another email-engine on a machine with already one (or more) email-engines running? Any issues or does anyone know of any known defects? How is the maintenance effort? Any feedback would be appreciated. Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: has anyone used multiple email-engines on one server?
What are you trying to achieve by having multiple email engines on one server? What platform will you be using? Every email engine you start will have its own java overhead. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 5/22/07, SUBSCRIBE arslist Neel <[EMAIL PROTECTED]> wrote: ** Hello listers, I would really like to know if anyone here has used multiple email-engines to poll mailboxes. Any experiences? I would like to get some feedback around how much is the effort installing another email-engine on a machine with already one (or more) email-engines running? Any issues or does anyone know of any known defects? How is the maintenance effort? Any feedback would be appreciated. Thank you, *Neel Gautam* Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: has anyone used multiple email-engines on one server?
Hi LJ, I am not sure if I've understood your reply correctly. Let me provide some more background. We have about 150 mailboxes and it will be doubled/tripled in next few months. Till we re-design the system to restrict number of mailboxes, a short-term solution is to have multiple email-engines polling separate incoming mailboxes as right now we see emails sent to POP3 server don't make it to remedy for up to 24+ hours due to extremely high volume. So, for short-term we want multiple email engines polling different set of incoming mailboxes and anticipate that it would buy us some time till we come up with long-term solution (although, doing this will be a manual maintenance effort to say which email-engine will be polling which mailboxes and so forth and so on but that's the risk we are willing to take to buy us some time). With that said, back to your response - I didn't understand what you meant by "it's a PITA to get working because the Email Engine doesn't offer multiple Service names like the Server does...so you must either run some commands that I received off of the list, or manually edit the registry (like I ended up doing)...I've done this in the 6.3 world. Only gotcha that comes to mind is I seem to remember a 'feature' in the 7.x email engine that causes all users to be cached on startup. This could get very expensive, memory wise, if you have lots of users. Oh...and the only reason to do this would be to have them connect to different Remedy serversa single mail instance can poll multiple incoming mail boxes." Thanks in advance. Neel Gautam Accenture - Chicago Delivery Centre MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, May 22, 2007 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: has anyone used multiple email-engines on one server? I have multiple email engines on a single box strictly for outgoing purposes...it's a PITA to get working because the Email Engine doesn't offer multiple Service names like the Server does...so you must either run some commands that I received off of the list, or manually edit the registry (like I ended up doing)...I've done this in the 6.3 world. Only gotcha that comes to mind is I seem to remember a 'feature' in the 7.x email engine that causes all users to be cached on startup. This could get very expensive, memory wise, if you have lots of users. Oh...and the only reason to do this would be to have them connect to different Remedy serversa single mail instance can poll multiple incoming mail boxes. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel Sent: Tuesday, May 22, 2007 5:58 AM To: arslist@ARSLIST.ORG Subject: has anyone used multiple email-engines on one server? Importance: High ** Hello listers, I would really like to know if anyone here has used multiple email-engines to poll mailboxes. Any experiences? I would like to get some feedback around how much is the effort installing another email-engine on a machine with already one (or more) email-engines running? Any issues or does anyone know of any known defects? How is the maintenance effort? Any feedback would be appreciated. Thank you, __20060125___This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: has anyone used multiple email-engines on one server?
Hi Michael, I have just replied to LJ's email stating what we are trying to achieve. We are using Win2003 server with Tomcat engine and we are using SQL2005 as our back-end. Our AR System Server and Email Engine runs on v7.0.01 patch 001 while ITSM App version is 7.0 patch 001 Thank you, Neel Gautam Accenture - Chicago Delivery Centre MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Tuesday, May 22, 2007 8:51 AM To: arslist@ARSLIST.ORG Subject: Re: has anyone used multiple email-engines on one server? ** What are you trying to achieve by having multiple email engines on one server? What platform will you be using? Every email engine you start will have its own java overhead. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 5/22/07, SUBSCRIBE arslist Neel < [EMAIL PROTECTED]> wrote: ** Hello listers, I would really like to know if anyone here has used multiple email-engines to poll mailboxes. Any experiences? I would like to get some feedback around how much is the effort installing another email-engine on a machine with already one (or more) email-engines running? Any issues or does anyone know of any known defects? How is the maintenance effort? Any feedback would be appreciated. Thank you, Neel Gautam Accenture - Chicago Delivery Centre MSN: [EMAIL PROTECTED] AIM: neelgautam This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: has anyone used multiple email-engines on one server?
I second Michiel's question. What are you trying to do? There may be a better approach to accomplish whatever that is. Axton Grams On 5/22/07, Michiel Beijen <[EMAIL PROTECTED]> wrote: ** What are you trying to achieve by having multiple email engines on one server? What platform will you be using? Every email engine you start will have its own java overhead. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 5/22/07, SUBSCRIBE arslist Neel < [EMAIL PROTECTED]> wrote: > > ** > > Hello listers, > > > > I would really like to know if anyone here has used multiple > email-engines to poll mailboxes. Any experiences? I would like to get some > feedback around how much is the effort installing another email-engine on a > machine with already one (or more) email-engines running? Any issues or does > anyone know of any known defects? How is the maintenance effort? Any > feedback would be appreciated. > > > > Thank you, > > > > *Neel Gautam* > > Accenture - Chicago Delivery Centre > > Office: 312-693-7279 Mobile: 630-440-6335 > > MSN: [EMAIL PROTECTED] AIM: neelgautam > > > > Core Values: > > Stewardship > > · > > Best People > > · > > Client Value Creation > > · > > One Global Network > > · > > Respect for the Individual > > · > > Integrity > > > > > > This message is for the designated recipient only and may contain > privileged, proprietary, or otherwise private information. If you have > received it in error, please notify the sender immediately and delete the > original. Any other use of the email by you is prohibited. > __20060125___This posting was submitted with HTML in > it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: has anyone used multiple email-engines on one server?
Ok...now that I have more background...I don't think that multiple email engines will help you in this instance. I don't believe that you can have more than one email engine attached to the same Remedy instance. I have never seen configuration options to say EngineA will use these mailboxes and EngineB will use those...ignore the rest of my rant...I'm not sure it applies to your situation _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel Sent: Tuesday, May 22, 2007 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: has anyone used multiple email-engines on one server? ** Hi LJ, I am not sure if I've understood your reply correctly. Let me provide some more background. We have about 150 mailboxes and it will be doubled/tripled in next few months. Till we re-design the system to restrict number of mailboxes, a short-term solution is to have multiple email-engines polling separate incoming mailboxes as right now we see emails sent to POP3 server don't make it to remedy for up to 24+ hours due to extremely high volume. So, for short-term we want multiple email engines polling different set of incoming mailboxes and anticipate that it would buy us some time till we come up with long-term solution (although, doing this will be a manual maintenance effort to say which email-engine will be polling which mailboxes and so forth and so on but that's the risk we are willing to take to buy us some time). With that said, back to your response - I didn't understand what you meant by "it's a PITA to get working because the Email Engine doesn't offer multiple Service names like the Server does...so you must either run some commands that I received off of the list, or manually edit the registry (like I ended up doing)...I've done this in the 6.3 world. Only gotcha that comes to mind is I seem to remember a 'feature' in the 7.x email engine that causes all users to be cached on startup. This could get very expensive, memory wise, if you have lots of users. Oh...and the only reason to do this would be to have them connect to different Remedy serversa single mail instance can poll multiple incoming mail boxes." Thanks in advance. Neel Gautam Accenture - Chicago Delivery Centre MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, May 22, 2007 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: has anyone used multiple email-engines on one server? I have multiple email engines on a single box strictly for outgoing purposes...it's a PITA to get working because the Email Engine doesn't offer multiple Service names like the Server does...so you must either run some commands that I received off of the list, or manually edit the registry (like I ended up doing)...I've done this in the 6.3 world. Only gotcha that comes to mind is I seem to remember a 'feature' in the 7.x email engine that causes all users to be cached on startup. This could get very expensive, memory wise, if you have lots of users. Oh...and the only reason to do this would be to have them connect to different Remedy serversa single mail instance can poll multiple incoming mail boxes. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel Sent: Tuesday, May 22, 2007 5:58 AM To: arslist@ARSLIST.ORG Subject: has anyone used multiple email-engines on one server? Importance: High ** Hello listers, I would really like to know if anyone here has used multiple email-engines to poll mailboxes. Any experiences? I would like to get some feedback around how much is the effort installing another email-engine on a machine with already one (or more) email-engines running? Any issues or does anyone know of any known defects? How is the maintenance effort? Any feedback would be appreciated. Thank you, This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: has anyone used multiple email-engines on one server?
Hi Neel As I previously answered you on this subject a few weeks ago, the best way for you to proceed is to set up your multiple email addresses as aliases to the same mailbox, or to forward the contents of these separate mailboxes to a single mailbox that Remedy polls. Either way, you will retain the original To address for your workflow to process without changes. Look at the To address of this message - was it sent to you? No, it was sent to arslist@arslist.org and forwarded to you. If you really have a high volumes of messages being processed, you might also look at getting the email daemon to run on a separate thread so that it does not degrade performance for your ordinary users. Set up a private server thread and change the line in the EmailDaemon.Properties file to use that thread: com.remedy.arsys.emaildaemon..RPC=. I haven't tried this but it should work, and will separate the mail processing from your general user load. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel Sent: Tuesday, May 22, 2007 5:58 AM To: arslist@ARSLIST.ORG Subject: has anyone used multiple email-engines on one server? Importance: High ** Hello listers, I would really like to know if anyone here has used multiple email-engines to poll mailboxes. Any experiences? I would like to get some feedback around how much is the effort installing another email-engine on a machine with already one (or more) email-engines running? Any issues or does anyone know of any known defects? How is the maintenance effort? Any feedback would be appreciated. Thank you, This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: has anyone used multiple email-engines on one server?
I see. I guess you can not hook up multiple email engines to one remedy server. You would then have to configure the email engine only to use certain configured mailboxes - this is not supported. I guess your way forward would be to, as David also stated, reduce the amount of mailboxes that the email engine is actually using. Please note that you do NOT have to reduce the amount of email addresses used - if you would forward all incoming mail to one or two mailboxes, you can poll these with the email engine. In the email engine email messages form you can use workflow on the "To" address if necessary. Same for outgoing, there is no real need to have multiple outgoing mailboxes configured, you can use ONE outgoing mailbox and supply the From address in the filter that creates the email notification or message. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 5/22/07, SUBSCRIBE arslist Neel <[EMAIL PROTECTED]> wrote: ** Hi Michael, I have just replied to LJ's email stating what we are trying to achieve. We are using Win2003 server with Tomcat engine and we are using SQL2005 as our back-end. Our AR System Server and Email Engine runs on v7.0.01 patch 001 while ITSM App version is 7.0 patch 001 Thank you, *Neel Gautam* Accenture - Chicago Delivery Centre MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Michiel Beijen *Sent:* Tuesday, May 22, 2007 8:51 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: has anyone used multiple email-engines on one server? ** What are you trying to achieve by having multiple email engines on one server? What platform will you be using? Every email engine you start will have its own java overhead. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 5/22/07, *SUBSCRIBE arslist Neel* < [EMAIL PROTECTED]> wrote: ** Hello listers, I would really like to know if anyone here has used multiple email-engines to poll mailboxes. Any experiences? I would like to get some feedback around how much is the effort installing another email-engine on a machine with already one (or more) email-engines running? Any issues or does anyone know of any known defects? How is the maintenance effort? Any feedback would be appreciated. Thank you, *Neel Gautam* Accenture - Chicago Delivery Centre MSN: [EMAIL PROTECTED] AIM: neelgautam This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: has anyone used multiple email-engines on one server?
Hi David, Yes, I definitely remember your previous email weeks back. That is precisely what we will do but we have email multi-tenancy bound to mailboxes and we have made so many customizations with our email-module. We also plan to use only one outbound mailbox and set templates, 'reply-to' and 'from' email addresses programmatically. However all that will take some time and we have urgent situation to deal with emails that is why we need to do something for short-term which would buy us some time to implement cleaner long-term solution. Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, May 22, 2007 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: has anyone used multiple email-engines on one server? Hi Neel As I previously answered you on this subject a few weeks ago, the best way for you to proceed is to set up your multiple email addresses as aliases to the same mailbox, or to forward the contents of these separate mailboxes to a single mailbox that Remedy polls. Either way, you will retain the original To address for your workflow to process without changes. Look at the To address of this message - was it sent to you? No, it was sent to arslist@arslist.org and forwarded to you. If you really have a high volumes of messages being processed, you might also look at getting the email daemon to run on a separate thread so that it does not degrade performance for your ordinary users. Set up a private server thread and change the line in the EmailDaemon.Properties file to use that thread: com.remedy.arsys.emaildaemon..RPC=. I haven't tried this but it should work, and will separate the mail processing from your general user load. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel Sent: Tuesday, May 22, 2007 5:58 AM To: arslist@ARSLIST.ORG Subject: has anyone used multiple email-engines on one server? Importance: High ** Hello listers, I would really like to know if anyone here has used multiple email-engines to poll mailboxes. Any experiences? I would like to get some feedback around how much is the effort installing another email-engine on a machine with already one (or more) email-engines running? Any issues or does anyone know of any known defects? How is the maintenance effort? Any feedback would be appreciated. Thank you, __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
