Resolved: RE: mutiple addresses for one user account
Thanks everyone who replied, I was able to test yesterday and see that for us, either separator (comma or semicolon) worked, as you say. David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM.Support Sent: Friday, June 15, 2012 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account ** Hi, It allows adding multiple email ID's in TO, CC, BCC Field even if the length exceeds 255 characters. A semicolon (;) OR a comma (,) can be specified as separators between two Email ID's, blank space is not allowed. In case of blank space, it gives error message as "Illegal white space in address (Severe Error)" If you want to use different separators which are not allowed you can use workflow and replace this separator with the separator which is allowed and push the addresses directly to email message form. Warm Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: i...@vyomlabs.com<mailto:i...@vyomlabs.com> || Web Site: www.vyomlabs.com<http://www.vyomlabs.com> Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of David Durling Sent: Wednesday, June 13, 2012 9:45 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: mutiple addresses for one user account Do any of you rely on the Email field on the User record allowing you to list multiple addresses? address1@fakeaddress, address2@fakeaddress (or maybe other separator like ;) I don't see a mention of it in the docs, but it seems to work on test. I don't want to reply on it if it's not an expected behavior, though. The reason: I need for a particular notice to some addresses to be sent as one email, not separate ones for each user. David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: mutiple addresses for one user account
Hi, It allows adding multiple email ID's in TO, CC, BCC Field even if the length exceeds 255 characters. A semicolon (;) OR a comma (,) can be specified as separators between two Email ID's, blank space is not allowed. In case of blank space, it gives error message as "Illegal white space in address (Severe Error)" If you want to use different separators which are not allowed you can use workflow and replace this separator with the separator which is allowed and push the addresses directly to email message form. Warm Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, June 13, 2012 9:45 PM To: arslist@ARSLIST.ORG Subject: mutiple addresses for one user account Do any of you rely on the Email field on the User record allowing you to list multiple addresses? address1@fakeaddress, address2@fakeaddress (or maybe other separator like ;) I don't see a mention of it in the docs, but it seems to work on test. I don't want to reply on it if it's not an expected behavior, though. The reason: I need for a particular notice to some addresses to be sent as one email, not separate ones for each user. David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: mutiple addresses for one user account
I have good news with the Notify Filter bug. I did some testing on our 7.6.04 system and have found that it is no longer truncating To data to 256 characters in the Notify filters. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, June 13, 2012 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account Yes I think it was 6.3 that we stumbled on it. We keep hoping and checking the release notes. Haven't seen any reference to it being changed. As we get ready to upgrade to a new version it's something we test to see if we can go back to the Notify workflow. Still seems to be there. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, June 13, 2012 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account Are you kidding? That was a "bug" back in 6.3. BMC still has not fixed it? I thought it had been fixed so I am glad this came up as part of the discussion. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, June 13, 2012 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account There was a bug with the Notify processes within the AR System. I think it's still in 7.6.04. You can have a large character filed for the To: on your form. The To: field on the AR System Email messages form is also large character field. However a bug in the Notification workflow trims the data to 256 characters. So if your combined email addresses in the To:, CC: or BCC: are longer than 256 characters, they will get trimmed to 256 characters when they hit the AR System Email Messages form. The work around is to push directly to the AR System Email Messages form. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, June 13, 2012 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account In these situations we use email distribution lists maintained in Exchange instead of having them listed anywhere in Remedy. I don't see why it wouldn't work, since the email engine is just passing onto SMTP or whatever and properly formatted lists of email addresses should work. I would just caution you that you may not want to be responsible for maintaining those lists in Remedy rather than Exchange. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, June 13, 2012 11:15 AM To: arslist@ARSLIST.ORG Subject: mutiple addresses for one user account Do any of you rely on the Email field on the User record allowing you to list multiple addresses? address1@fakeaddress, address2@fakeaddress (or maybe other separator like ;) I don't see a mention of it in the docs, but it seems to work on test. I don't want to reply on it if it's not an expected behavior, though. The reason: I need for a particular notice to some addresses to be sent as one email, not separate ones for each user. David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSC
Re: mutiple addresses for one user account
Yes I think it was 6.3 that we stumbled on it. We keep hoping and checking the release notes. Haven't seen any reference to it being changed. As we get ready to upgrade to a new version it's something we test to see if we can go back to the Notify workflow. Still seems to be there. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, June 13, 2012 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account Are you kidding? That was a "bug" back in 6.3. BMC still has not fixed it? I thought it had been fixed so I am glad this came up as part of the discussion. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, June 13, 2012 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account There was a bug with the Notify processes within the AR System. I think it's still in 7.6.04. You can have a large character filed for the To: on your form. The To: field on the AR System Email messages form is also large character field. However a bug in the Notification workflow trims the data to 256 characters. So if your combined email addresses in the To:, CC: or BCC: are longer than 256 characters, they will get trimmed to 256 characters when they hit the AR System Email Messages form. The work around is to push directly to the AR System Email Messages form. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, June 13, 2012 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account In these situations we use email distribution lists maintained in Exchange instead of having them listed anywhere in Remedy. I don't see why it wouldn't work, since the email engine is just passing onto SMTP or whatever and properly formatted lists of email addresses should work. I would just caution you that you may not want to be responsible for maintaining those lists in Remedy rather than Exchange. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, June 13, 2012 11:15 AM To: arslist@ARSLIST.ORG Subject: mutiple addresses for one user account Do any of you rely on the Email field on the User record allowing you to list multiple addresses? address1@fakeaddress, address2@fakeaddress (or maybe other separator like ;) I don't see a mention of it in the docs, but it seems to work on test. I don't want to reply on it if it's not an expected behavior, though. The reason: I need for a particular notice to some addresses to be sent as one email, not separate ones for each user. David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: mutiple addresses for one user account
Are you kidding? That was a "bug" back in 6.3. BMC still has not fixed it? I thought it had been fixed so I am glad this came up as part of the discussion. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, June 13, 2012 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account There was a bug with the Notify processes within the AR System. I think it's still in 7.6.04. You can have a large character filed for the To: on your form. The To: field on the AR System Email messages form is also large character field. However a bug in the Notification workflow trims the data to 256 characters. So if your combined email addresses in the To:, CC: or BCC: are longer than 256 characters, they will get trimmed to 256 characters when they hit the AR System Email Messages form. The work around is to push directly to the AR System Email Messages form. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, June 13, 2012 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account In these situations we use email distribution lists maintained in Exchange instead of having them listed anywhere in Remedy. I don't see why it wouldn't work, since the email engine is just passing onto SMTP or whatever and properly formatted lists of email addresses should work. I would just caution you that you may not want to be responsible for maintaining those lists in Remedy rather than Exchange. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, June 13, 2012 11:15 AM To: arslist@ARSLIST.ORG Subject: mutiple addresses for one user account Do any of you rely on the Email field on the User record allowing you to list multiple addresses? address1@fakeaddress, address2@fakeaddress (or maybe other separator like ;) I don't see a mention of it in the docs, but it seems to work on test. I don't want to reply on it if it's not an expected behavior, though. The reason: I need for a particular notice to some addresses to be sent as one email, not separate ones for each user. David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: mutiple addresses for one user account
Actually that depends on how you are sending the messages. Since he is on Solaris, if he is using normal Unix methods of sending emails then he will want to use a comma as the separator (since that is the separator as defined by Unix sendmail type processes) and make sure the com.bmc.arsys.emaildaemon.CommaValidAddressSeparator=true is set -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, June 13, 2012 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account It will work, use semi-colon, else the email engine may reject it unless you have it config'd to recognize commas. If you have an integration in place to update people records it could get overwritten. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of David Durling Sent: Wednesday, June 13, 2012 11:16 AM To: arslist@arslist.org Subject: Re: mutiple addresses for one user account Sorry: ARS 7.5, patch 007 Solaris David D. > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling > Sent: Wednesday, June 13, 2012 12:15 PM > To: arslist@ARSLIST.ORG > Subject: mutiple addresses for one user account > > Do any of you rely on the Email field on the User record allowing you to list > multiple addresses? > > address1@fakeaddress, address2@fakeaddress (or maybe other separator > like ;) > > I don't see a mention of it in the docs, but it seems to work on test. I > don't > want to reply on it if it's not an expected behavior, though. > > The reason: I need for a particular notice to some addresses to be sent as > one email, not separate ones for each user. > > David Durling > Enterprise IT Services > University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: mutiple addresses for one user account
Thanks, good to know that in case it comes up. David D. > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David > Sent: Wednesday, June 13, 2012 12:45 PM > To: arslist@ARSLIST.ORG > Subject: Re: mutiple addresses for one user account > > There was a bug with the Notify processes within the AR System. I think it's > still in 7.6.04. You can have a large character filed for the To: on your > form. > The To: field on the AR System Email messages form is also large character > field. However a bug in the Notification workflow trims the data to 256 > characters. So if your combined email addresses in the To:, CC: or BCC: are > longer than 256 characters, they will get trimmed to 256 characters when > they hit the AR System Email Messages form. > > The work around is to push directly to the AR System Email Messages form. > > Dave > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn > Sent: Wednesday, June 13, 2012 12:29 PM > To: arslist@ARSLIST.ORG > Subject: Re: mutiple addresses for one user account > > In these situations we use email distribution lists maintained in Exchange > instead of having them listed anywhere in Remedy. I don't see why it > wouldn't work, since the email engine is just passing onto SMTP or whatever > and properly formatted lists of email addresses should work. I would just > caution you that you may not want to be responsible for maintaining those > lists in Remedy rather than Exchange. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling > Sent: Wednesday, June 13, 2012 11:15 AM > To: arslist@ARSLIST.ORG > Subject: mutiple addresses for one user account > > Do any of you rely on the Email field on the User record allowing you to list > multiple addresses? > > address1@fakeaddress, address2@fakeaddress (or maybe other separator > like ;) > > I don't see a mention of it in the docs, but it seems to work on test. I > don't > want to reply on it if it's not an expected behavior, though. > > The reason: I need for a particular notice to some addresses to be sent as > one email, not separate ones for each user. > > David Durling > Enterprise IT Services > University of Georgia > > __ > _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access > the link, please e-mail sender. > > __ > _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > __ > _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: mutiple addresses for one user account
Thanks for the caution - this is actually just 2 mailing list addresses, so managing addresses shouldn't be a problem in this instance. (If I don't use the same message to mail the lists, people signed up for both lists will receive 2 messages.) David > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn > Sent: Wednesday, June 13, 2012 12:29 PM > To: arslist@ARSLIST.ORG > Subject: Re: mutiple addresses for one user account > > In these situations we use email distribution lists maintained in Exchange > instead of having them listed anywhere in Remedy. I don't see why it > wouldn't work, since the email engine is just passing onto SMTP or whatever > and properly formatted lists of email addresses should work. I would just > caution you that you may not want to be responsible for maintaining those > lists in Remedy rather than Exchange. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling > Sent: Wednesday, June 13, 2012 11:15 AM > To: arslist@ARSLIST.ORG > Subject: mutiple addresses for one user account > > Do any of you rely on the Email field on the User record allowing you to list > multiple addresses? > > address1@fakeaddress, address2@fakeaddress (or maybe other separator > like ;) > > I don't see a mention of it in the docs, but it seems to work on test. I > don't > want to reply on it if it's not an expected behavior, though. > > The reason: I need for a particular notice to some addresses to be sent as > one email, not separate ones for each user. > > David Durling > Enterprise IT Services > University of Georgia > > __ > _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access > the link, please e-mail sender. > > __ > _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: mutiple addresses for one user account
There was a bug with the Notify processes within the AR System. I think it's still in 7.6.04. You can have a large character filed for the To: on your form. The To: field on the AR System Email messages form is also large character field. However a bug in the Notification workflow trims the data to 256 characters. So if your combined email addresses in the To:, CC: or BCC: are longer than 256 characters, they will get trimmed to 256 characters when they hit the AR System Email Messages form. The work around is to push directly to the AR System Email Messages form. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, June 13, 2012 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: mutiple addresses for one user account In these situations we use email distribution lists maintained in Exchange instead of having them listed anywhere in Remedy. I don't see why it wouldn't work, since the email engine is just passing onto SMTP or whatever and properly formatted lists of email addresses should work. I would just caution you that you may not want to be responsible for maintaining those lists in Remedy rather than Exchange. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, June 13, 2012 11:15 AM To: arslist@ARSLIST.ORG Subject: mutiple addresses for one user account Do any of you rely on the Email field on the User record allowing you to list multiple addresses? address1@fakeaddress, address2@fakeaddress (or maybe other separator like ;) I don't see a mention of it in the docs, but it seems to work on test. I don't want to reply on it if it's not an expected behavior, though. The reason: I need for a particular notice to some addresses to be sent as one email, not separate ones for each user. David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: mutiple addresses for one user account
It will work, use semi-colon, else the email engine may reject it unless you have it config'd to recognize commas. If you have an integration in place to update people records it could get overwritten. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of David Durling Sent: Wednesday, June 13, 2012 11:16 AM To: arslist@arslist.org Subject: Re: mutiple addresses for one user account Sorry: ARS 7.5, patch 007 Solaris David D. > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling > Sent: Wednesday, June 13, 2012 12:15 PM > To: arslist@ARSLIST.ORG > Subject: mutiple addresses for one user account > > Do any of you rely on the Email field on the User record allowing you to list > multiple addresses? > > address1@fakeaddress, address2@fakeaddress (or maybe other separator > like ;) > > I don't see a mention of it in the docs, but it seems to work on test. I > don't > want to reply on it if it's not an expected behavior, though. > > The reason: I need for a particular notice to some addresses to be sent as > one email, not separate ones for each user. > > David Durling > Enterprise IT Services > University of Georgia > > __ > _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: mutiple addresses for one user account
In these situations we use email distribution lists maintained in Exchange instead of having them listed anywhere in Remedy. I don't see why it wouldn't work, since the email engine is just passing onto SMTP or whatever and properly formatted lists of email addresses should work. I would just caution you that you may not want to be responsible for maintaining those lists in Remedy rather than Exchange. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, June 13, 2012 11:15 AM To: arslist@ARSLIST.ORG Subject: mutiple addresses for one user account Do any of you rely on the Email field on the User record allowing you to list multiple addresses? address1@fakeaddress, address2@fakeaddress (or maybe other separator like ;) I don't see a mention of it in the docs, but it seems to work on test. I don't want to reply on it if it's not an expected behavior, though. The reason: I need for a particular notice to some addresses to be sent as one email, not separate ones for each user. David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: mutiple addresses for one user account
We do this an have had no issues.. except my favorite typos or : or something dumb. Can't fix stupid. On Wed, Jun 13, 2012 at 12:16 PM, David Durling wrote: > Sorry: ARS 7.5, patch 007 Solaris > > David D. > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling > > Sent: Wednesday, June 13, 2012 12:15 PM > > To: arslist@ARSLIST.ORG > > Subject: mutiple addresses for one user account > > > > Do any of you rely on the Email field on the User record allowing you to > list > > multiple addresses? > > > > address1@fakeaddress, address2@fakeaddress (or maybe other separator > > like ;) > > > > I don't see a mention of it in the docs, but it seems to work on test. > I don't > > want to reply on it if it's not an expected behavior, though. > > > > The reason: I need for a particular notice to some addresses to be sent > as > > one email, not separate ones for each user. > > > > David Durling > > Enterprise IT Services > > University of Georgia > > > > __ > > _ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > > www.wwrug12.com ARSList: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: mutiple addresses for one user account
Sorry: ARS 7.5, patch 007 Solaris David D. > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling > Sent: Wednesday, June 13, 2012 12:15 PM > To: arslist@ARSLIST.ORG > Subject: mutiple addresses for one user account > > Do any of you rely on the Email field on the User record allowing you to list > multiple addresses? > > address1@fakeaddress, address2@fakeaddress (or maybe other separator > like ;) > > I don't see a mention of it in the docs, but it seems to work on test. I > don't > want to reply on it if it's not an expected behavior, though. > > The reason: I need for a particular notice to some addresses to be sent as > one email, not separate ones for each user. > > David Durling > Enterprise IT Services > University of Georgia > > __ > _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
mutiple addresses for one user account
Do any of you rely on the Email field on the User record allowing you to list multiple addresses? address1@fakeaddress, address2@fakeaddress (or maybe other separator like ;) I don't see a mention of it in the docs, but it seems to work on test. I don't want to reply on it if it's not an expected behavior, though. The reason: I need for a particular notice to some addresses to be sent as one email, not separate ones for each user. David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
