Re: upgrade 7.1 to 8.1 with ITSM
There is some very good information available here: A] https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade B] Refer the videO @ https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know c] https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works # HOW SHOULD ONE Upgrade : Upgrade AR System and CMDB then run BPCU. I would advise to use BPCU to identify the overlays and custom objects. Avoid BPCU to create overlays if you know list of customizations. One could use 8.1 SP1 developer studio and convert the objects to overlays or custom objects based on their documentation. If you don’t have record of customizations then you have no choice and need to run BPCU to create overlays and migrate origin objects. Then proceed with ITSM upgrade. Here are high level steps : 1. Upgrade AR System to 8.1 SP1 2. Upgrade CMDB to 8.1 SP1 and Integrator 3. Run BPCU and create overlays if you cannot do it manually 4. Migrate origin objects and identify duplicate overlays with ref base and delete them using Dev studio (Optional, but save time in reconciliation of overlays) 5. Snapshot utility to take snapshot 6. Upgrade ITSM and RKM together to 8.1 GA 7. Upgrade SRM to 8.1 GA 8. Upgrade SLM to 8.1 GA 9. Snapshot utility to get list of objects for reconciliation 10. Reconcile overlays 11. Unit, functional, integration testing. Note : 1] 8.1 GA SLM Install or Upgrade after you have ITSM 8.1 SP1 is not supported. Refer https://docs.bmc.com/docs/display/public/itsm81/Urgent+issues 2] You can upgrade ITSM , SRM , SLM to 8.1 GA 3] the Upgrade ITSM , SRM to 8.1 SP1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: upgrade 7.1 to 8.1 with ITSM
Hi, That is one difference between DDM and RRR|Chive. RRR|Chive can delete records in the target server that does not exist in the source. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi Teresa, > > Last year, I had a customer who I upgraded in almost the exact same manner. > Only difference was they were on ARS 7.5 (and ITSM 7.6). We upgraded directly > to 8.1 on new hardware (same from/to versions as you mentioned) and migrated > data from the old system using DDM. We also converted existing customisations > to overlays. > > Apart from a few niggles with bringing over Knowledge Articles from RKM 7.5 we > had very few issues. > > The conversation of customisations to overlays and testing took a number of > weeks but the benefit of this method was the cutover to the new system. It was > simply a shut down old system (except for an Admin only server), perform final > DDM (which takes minutes if you keep the data to t date right to the second to > last day of go-live), and switch DNS to new environment. The voila, you are > live. > > A word to the wise when using DDM however...it beings through new and updated > data perfectly. However...it does NOT remove (or mark for removal) records > that have been since deleted. This means that any data (e.g. relationship data > such as Incident, Problem, Change relationships etc) which had been deleted > since the first DB copy needs to be manually removed. > > Cheers, > > J > > On Sun, 2 Mar 2014 17:32:20 +, teresa S Fannin > wrote: > >>List, >>I am in the process of going from 7.1 to 8.1. But in my case going from: >>Windows 2003 to windows 2008 >>SQL Server 2005 to 2012 and 64 bit. >>My high level plan is to install 8.1 on the windows 2008 server and then >> apply all my changes ( not major changes) and use migrator to bring over >> all the data. >>Or should I upgrading to 7.6.04 or 8.1 in my old windows 2003 system then >> migrate everything into the newly installed 8.1 windows 2008 system? >>Thanks for your suggestions? >>Teresa >> >>From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey >>Sent: Sunday, March 02, 2014 4:29 AM >>To: arslist@ARSLIST.ORG >>Subject: Re: upgrade 7.1 to 8.1 with ITSM >> >>** >>Thanks Carl and Kiran for providing information. Really helpful l >> information. >>So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we >> have to work on creation/fixing of overlays for th e existing customization >> before upgrading other applications. >>Thanks, >>Sandeep Pandey >> >>On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson >> mailto:carlbwil...@gmail.com>> wrote: >>** >>Hi, >>There is some very good information available here: >> >>https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade >>https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know >>https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works >> >>____ >> >>Kind Regards, >> >>Carl Wilson >> >>http://www.missingpiecessoftware.com/ >> >>From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Sandeep >> Pandey >>Sent: 02 March 2014 06:45 >> >>To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> >>Subject: upgrade 7.1 to 8.1 with ITSM >> >>** >>Dear All, >>We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and >> ITSM. I was going through documents but came to one doubt. >>We have few customization over Help Desk and CMDB in 7.1, so we have to have >> choose the upgrade stage called upgrade arsystem server without overlay >> present. >>So can we directly jump from 7.1 to 8.1 installer for upgrade in without >> overlays present scenario or we have to first upgrade in 7.6.04 and then only >> we can go for 8.1? >>Thanks & Regards, >>Sandeep Pandey >>_ARSlist: "Where the Answers Are" and have been for 20 years_ >>
Re: upgrade 7.1 to 8.1 with ITSM
Hi Teresa, Last year, I had a customer who I upgraded in almost the exact same manner. Only difference was they were on ARS 7.5 (and ITSM 7.6). We upgraded directly to 8.1 on new hardware (same from/to versions as you mentioned) and migrated data from the old system using DDM. We also converted existing customisations to overlays. Apart from a few niggles with bringing over Knowledge Articles from RKM 7.5 we had very few issues. The conversation of customisations to overlays and testing took a number of weeks but the benefit of this method was the cutover to the new system. It was simply a shut down old system (except for an Admin only server), perform final DDM (which takes minutes if you keep the data to t date right to the second to last day of go-live), and switch DNS to new environment. The voila, you are live. A word to the wise when using DDM however...it beings through new and updated data perfectly. However...it does NOT remove (or mark for removal) records that have been since deleted. This means that any data (e.g. relationship data such as Incident, Problem, Change relationships etc) which had been deleted since the first DB copy needs to be manually removed. Cheers, J On Sun, 2 Mar 2014 17:32:20 +, teresa S Fannin wrote: >List, >I am in the process of going from 7.1 to 8.1. But in my case going from: >Windows 2003 to windows 2008 >SQL Server 2005 to 2012 and 64 bit. >My high level plan is to install 8.1 on the windows 2008 server and then >apply all my changes ( not major changes) and use migrator to bring over all >the data. >Or should I upgrading to 7.6.04 or 8.1 in my old windows 2003 system then >migrate everything into the newly installed 8.1 windows 2008 system? >Thanks for your suggestions? >Teresa > >From: Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey >Sent: Sunday, March 02, 2014 4:29 AM >To: arslist@ARSLIST.ORG >Subject: Re: upgrade 7.1 to 8.1 with ITSM > >** >Thanks Carl and Kiran for providing information. Really helpful l information. >So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have >to work on creation/fixing of overlays for th e existing customization before >upgrading other applications. >Thanks, >Sandeep Pandey > >On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson >mailto:carlbwil...@gmail.com>> wrote: >** >Hi, >There is some very good information available here: > >https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade >https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know >https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works > > > >Kind Regards, > >Carl Wilson > >http://www.missingpiecessoftware.com/ > >From: Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Sandeep >Pandey >Sent: 02 March 2014 06:45 > >To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> >Subject: upgrade 7.1 to 8.1 with ITSM > >** >Dear All, >We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and >ITSM. I was going through documents but came to one doubt. >We have few customization over Help Desk and CMDB in 7.1, so we have to have >choose the upgrade stage called upgrade arsystem server without overlay >present. >So can we directly jump from 7.1 to 8.1 installer for upgrade in without >overlays present scenario or we have to first upgrade in 7.6.04 and then only >we can go for 8.1? >Thanks & Regards, >Sandeep Pandey >_ARSlist: "Where the Answers Are" and have been for 20 years_ >_ARSlist: "Where the Answers Are" and have been for 20 years_ > >_ARSlist: "Where the Answers Are" and have been for 20 years_ > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >"Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: upgrade 7.1 to 8.1 with ITSM
First approach is good and fast but instead of using migrator for data movement use rrr|Chive utility.. It works wonders. Thanks, Vikram On Mar 2, 2014 11:04 PM, "teresa S Fannin" < teresa.s.fan...@accenturefederal.com> wrote: > ** > > List, > > I am in the process of going from 7.1 to 8.1. But in my case going from: > > Windows 2003 to windows 2008 > > SQL Server 2005 to 2012 and 64 bit. > > My high level plan is to install 8.1 on the windows 2008 server and > then apply all my changes ( not major changes) and use migrator to bring > over all the data. > > Or should I upgrading to 7.6.04 or 8.1 in my old windows 2003 system > then migrate everything into the newly installed 8.1 windows 2008 system? > > Thanks for your suggestions? > > Teresa > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey > *Sent:* Sunday, March 02, 2014 4:29 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: upgrade 7.1 to 8.1 with ITSM > > > > ** > > Thanks Carl and Kiran for providing information. Really helpful l > information. > > So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we > have to work on creation/fixing of overlays for th e existing customization > before upgrading other applications. > > Thanks, > > Sandeep Pandey > > > > On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson wrote: > > ** > > Hi, > > There is some very good information available here: > > > > > https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade > > > https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know > > > https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works > > > -- > > > > Kind Regards, > > > > *Carl Wilson* > > > > http://www.missingpiecessoftware.com/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey > *Sent:* 02 March 2014 06:45 > > > *To:* arslist@ARSLIST.ORG > *Subject:* upgrade 7.1 to 8.1 with ITSM > > > > ** > > Dear All, > > We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and > ITSM. I was going through documents but came to one doubt. > > We have few customization over Help Desk and CMDB in 7.1, so we have to > have choose the upgrade stage called *upgrade arsystem server without > overlay present*. > > So can we directly jump from 7.1 to 8.1 installer for upgrade in *without > overlays present* scenario or we have to first upgrade in 7.6.04 and then > only we can go for 8.1? > > Thanks & Regards, > > Sandeep Pandey > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: upgrade 7.1 to 8.1 with ITSM
List, I am in the process of going from 7.1 to 8.1. But in my case going from: Windows 2003 to windows 2008 SQL Server 2005 to 2012 and 64 bit. My high level plan is to install 8.1 on the windows 2008 server and then apply all my changes ( not major changes) and use migrator to bring over all the data. Or should I upgrading to 7.6.04 or 8.1 in my old windows 2003 system then migrate everything into the newly installed 8.1 windows 2008 system? Thanks for your suggestions? Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Sunday, March 02, 2014 4:29 AM To: arslist@ARSLIST.ORG Subject: Re: upgrade 7.1 to 8.1 with ITSM ** Thanks Carl and Kiran for providing information. Really helpful l information. So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have to work on creation/fixing of overlays for th e existing customization before upgrading other applications. Thanks, Sandeep Pandey On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson mailto:carlbwil...@gmail.com>> wrote: ** Hi, There is some very good information available here: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Sandeep Pandey Sent: 02 March 2014 06:45 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called upgrade arsystem server without overlay present. So can we directly jump from 7.1 to 8.1 installer for upgrade in without overlays present scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks & Regards, Sandeep Pandey _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: upgrade 7.1 to 8.1 with ITSM
Thanks Carl and Kiran for providing information. Really helpful l information. So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have to work on creation/fixing of overlays for th e existing customization before upgrading other applications. Thanks, Sandeep Pandey On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson wrote: > ** > > Hi, > > There is some very good information available here: > > > > > https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade > > > https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know > > > https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works > > > -- > > > > Kind Regards, > > > > *Carl Wilson* > > > > http://www.missingpiecessoftware.com/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey > *Sent:* 02 March 2014 06:45 > > *To:* arslist@ARSLIST.ORG > *Subject:* upgrade 7.1 to 8.1 with ITSM > > > > ** > > Dear All, > > We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and > ITSM. I was going through documents but came to one doubt. > > We have few customization over Help Desk and CMDB in 7.1, so we have to > have choose the upgrade stage called *upgrade arsystem server without > overlay present*. > > So can we directly jump from 7.1 to 8.1 installer for upgrade in *without > overlays present* scenario or we have to first upgrade in 7.6.04 and then > only we can go for 8.1? > > Thanks & Regards, > > Sandeep Pandey > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: upgrade 7.1 to 8.1 with ITSM
Hi, There is some very good information available here: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013 /08/12/itsm-upgrade https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013 /08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+ without+overlays+works _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: 02 March 2014 06:45 To: arslist@ARSLIST.ORG Subject: upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called upgrade arsystem server without overlay present. So can we directly jump from 7.1 to 8.1 installer for upgrade in without overlays present scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks & Regards, Sandeep Pandey _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: upgrade 7.1 to 8.1 with ITSM
You can upgrade to 8.1 directly. But please keep in mind if your business really decides to upgrade without overlay then you should understand its implications too. All your customization and its related data will be lost in upgrade if you don't convert your custom codes into overlay. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Sunday, March 02, 2014 12:15 PM To: arslist@ARSLIST.ORG Subject: upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called upgrade arsystem server without overlay present. So can we directly jump from 7.1 to 8.1 installer for upgrade in without overlays present scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks & Regards, Sandeep Pandey _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: upgrade 7.1 to 8.1 with ITSM
I would suggest 7.1 to 7.6.04 to 8.1 On 02-Mar-2014 12:15 PM, "Sandeep Pandey" wrote: > ** > Dear All, > > We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and > ITSM. I was going through documents but came to one doubt. > > We have few customization over Help Desk and CMDB in 7.1, so we have to > have choose the upgrade stage called *upgrade arsystem server without > overlay present*. > > So can we directly jump from 7.1 to 8.1 installer for upgrade in *without > overlays present* scenario or we have to first upgrade in 7.6.04 and then > only we can go for 8.1? > > Thanks & Regards, > Sandeep Pandey > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
upgrade 7.1 to 8.1 with ITSM
Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called *upgrade arsystem server without overlay present*. So can we directly jump from 7.1 to 8.1 installer for upgrade in *without overlays present* scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks & Regards, Sandeep Pandey ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
