[asterisk-users] Short rings for extensions when part of the Queue
Hi Everyone, We have three different Queues set to "leastrecent" strategy and from time to time I hear someone complain that they receive short rings (partial ring cycle) and since it's not their turn even if they pickup the phone the call is not given to them since the Queue is actually hitting someone else at the same time. Is this short ring an indication of some sort for "leastrecent" strategy. Like maybe you are next in turn or something? It's annoying and odd that I don't see a pattern to it. If it's a feature please let me know. Using Asterisk 1.4x Thanks -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Short rings for extensions when part of the Queue
On Thu, 4 Nov 2010 20:12:54 -0400 Bruce B wrote: > Hi Everyone, > > We have three different Queues set to "leastrecent" strategy and from > time to time I hear someone complain that they receive short rings > (partial ring cycle) and since it's not their turn even if they > pickup the phone the call is not given to them since the Queue is > actually hitting someone else at the same time. > > Is this short ring an indication of some sort for "leastrecent" > strategy. Like maybe you are next in turn or something? > > It's annoying and odd that I don't see a pattern to it. If it's a > feature please let me know. > > Using Asterisk 1.4x We have the same issue, and I think I've figured out what's causing it, by watching the SIP debug output. What I noticed is that when someone misses a call on the queue, it switches over to the next person, but almost immediately (after a short ring) it breaks off and cancels that call because of a timeout. I think it's a matter of timing between the different timeouts you can set in queues.conf. I haven't had time to tweak it yet, so that's all I can tell you. I don't know how hard it would be to get the timeouts to jive perfectly, but I'm sure it can be done. Mind you, this is based on only one observation, so I may be wrong... It's only a minor annoyance, and I have bigger fish to fry right now. Speaking of which, one of them is almost burnt, so I have to go. ;-) I'd be interested to hear your findings... -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Short rings for extensions when part of the Queue
What do you see in the asterisk console when this happens? Thanks, --Warren Selby, dCAP On Nov 4, 2010, at 7:12 PM, Bruce B wrote: > Hi Everyone, > > We have three different Queues set to "leastrecent" strategy and from time to > time I hear someone complain that they receive short rings (partial ring > cycle) and since it's not their turn even if they pickup the phone the call > is not given to them since the Queue is actually hitting someone else at the > same time. > > Is this short ring an indication of some sort for "leastrecent" strategy. > Like maybe you are next in turn or something? > > It's annoying and odd that I don't see a pattern to it. If it's a feature > please let me know. > > Using Asterisk 1.4x > > Thanks > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Short rings for extensions when part of the Queue
Chad, You are absolutely right on this one. I had setup the Queue time out for agent set to 15 seconds and retry to 2 seconds. So, I think during those two seconds Asterisk for some crazy reason hits another extension and then comes back to the same extension to ring again. So, I have setup the agents to ring for ever for this call center since their agents always have to present or logout if not present. I will see the behavior tomorrow as they test it. My issue might be solved but for those call centers where you want the Queue to move onto the next agent or if you don't want to ring for ever and take a Retry break then it will still remain an issue. I will report back if setting to ring Unlimited doesn't work. Warren, The CLI shows the regular stuff. Nothing out of the ordinary but that it move on to the next agent because the first agent has timed-out for two seconds. Regards, Bruce On Thu, Nov 4, 2010 at 9:29 PM, Chad Wallace wrote: > On Thu, 4 Nov 2010 20:12:54 -0400 > Bruce B wrote: > > > Hi Everyone, > > > > We have three different Queues set to "leastrecent" strategy and from > > time to time I hear someone complain that they receive short rings > > (partial ring cycle) and since it's not their turn even if they > > pickup the phone the call is not given to them since the Queue is > > actually hitting someone else at the same time. > > > > Is this short ring an indication of some sort for "leastrecent" > > strategy. Like maybe you are next in turn or something? > > > > It's annoying and odd that I don't see a pattern to it. If it's a > > feature please let me know. > > > > Using Asterisk 1.4x > > We have the same issue, and I think I've figured out what's causing it, > by watching the SIP debug output. > > What I noticed is that when someone misses a call on the queue, it > switches over to the next person, but almost immediately (after a short > ring) it breaks off and cancels that call because of a timeout. I > think it's a matter of timing between the different timeouts you can > set in queues.conf. I haven't had time to tweak it yet, so that's all > I can tell you. I don't know how hard it would be to get the timeouts > to jive perfectly, but I'm sure it can be done. > > Mind you, this is based on only one observation, so I may be > wrong... It's only a minor annoyance, and I have bigger fish to fry > right now. Speaking of which, one of them is almost burnt, so I have > to go. ;-) > > I'd be interested to hear your findings... > > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Short rings for extensions when part of the Queue
On Fri, Nov 5, 2010 at 1:18 AM, Bruce B wrote: > Chad, > You are absolutely right on this one. I had setup the Queue time out for > agent set to 15 seconds and retry to 2 seconds. So, I think during those two > seconds Asterisk for some crazy reason hits another extension and then comes > back to the same extension to ring again. So, I have setup the agents to > ring for ever for this call center since their agents always have to present > or logout if not present. I will see the behavior tomorrow as they test it. > My issue might be solved but for those call centers where you want the Queue > to move onto the next agent or if you don't want to ring for ever and take a > Retry break then it will still remain an issue. I will report back if > setting to ring Unlimited doesn't work. > Warren, > The CLI shows the regular stuff. Nothing out of the ordinary but that it > move on to the next agent because the first agent has timed-out for two > seconds. > Regards, > Bruce Have you considered setting the queue timeout to 14 or 16 seconds and retry to 2 seconds? This way the timeout and the retry should line up better. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Short rings for extensions when part of the Queue
Yeah, I think I had it set to 2 seconds and that creates that short ring on another extension. Thanks, On Fri, Nov 5, 2010 at 9:47 AM, Mark Deneen wrote: > On Fri, Nov 5, 2010 at 1:18 AM, Bruce B wrote: > > Chad, > > You are absolutely right on this one. I had setup the Queue time out for > > agent set to 15 seconds and retry to 2 seconds. So, I think during those > two > > seconds Asterisk for some crazy reason hits another extension and then > comes > > back to the same extension to ring again. So, I have setup the agents to > > ring for ever for this call center since their agents always have to > present > > or logout if not present. I will see the behavior tomorrow as they test > it. > > My issue might be solved but for those call centers where you want the > Queue > > to move onto the next agent or if you don't want to ring for ever and > take a > > Retry break then it will still remain an issue. I will report back if > > setting to ring Unlimited doesn't work. > > Warren, > > The CLI shows the regular stuff. Nothing out of the ordinary but that it > > move on to the next agent because the first agent has timed-out for two > > seconds. > > Regards, > > Bruce > > Have you considered setting the queue timeout to 14 or 16 seconds and > retry to 2 seconds? This way the timeout and the retry should line up > better. > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Short rings for extensions when part of the Queue
On Fri, Nov 5, 2010 at 10:38 AM, Bruce B wrote: > Yeah, I think I had it set to 2 seconds and that creates that short ring on > another extension. > Thanks, The point was that 14 and 16 are divisible by 2 (evenly) while 15 is not. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Short rings for extensions when part of the Queue
Sorry, I am not following. If an extension rings for 15 or 16 seconds and then waits for 2 or three seconds what difference does the being divisible make? Is there something internal to Asterisk that makes the Retry time dependent on Time Out (also known as Ring Time)? P.S. I think the 15 seconds is just three rings complete. Thanks, Bruce On Fri, Nov 5, 2010 at 11:31 AM, Mark Deneen wrote: > On Fri, Nov 5, 2010 at 10:38 AM, Bruce B wrote: > > Yeah, I think I had it set to 2 seconds and that creates that short ring > on > > another extension. > > Thanks, > > The point was that 14 and 16 are divisible by 2 (evenly) while 15 is not. > > -- > _ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Short rings for extensions when part of the Queue
On Fri, 5 Nov 2010 01:18:30 -0400 Bruce B wrote: > > What I noticed is that when someone misses a call on the queue, it > > switches over to the next person, but almost immediately (after a > > short ring) it breaks off and cancels that call because of a > > timeout. I think it's a matter of timing between the different > > timeouts you can set in queues.conf. > > You are absolutely right on this one. I had setup the Queue time out > for agent set to 15 seconds and retry to 2 seconds. So, I think > during those two seconds Asterisk for some crazy reason hits another > extension and then comes back to the same extension to ring again. > So, I have setup the agents to ring for ever for this call center > since their agents always have to present or logout if not present. I > will see the behavior tomorrow as they test it. Well, I just took a good look at my setup, which is based on the instructions in doc/queues-with-callback-members.txt and uses Local channels as queue members. What's happening is that the Dial in the Local channel has the same timeout as the queue itself: 15 seconds. So when the Local channel returns NOANSWER after 15 seconds, it causes the queue to ring the next member, at which point it notices the queue timeout of 15 seconds has elapsed, and cancels the new call, cutting off the first ring. So what I've done now is set timeout = 600 in queues.conf. I don't know if there's a setting for unlimited (maybe 0?) but 600 is more than the timeout in the Queue() call, at which point the caller goes to another queue. So it's effectively unlimited. I have a feeling that setting timeoutrestart = yes might fix it, too, but I'm not sure, since it says it's for Busy and Congestion, and this case involves NOANSWER. But since the timeout in the Local channel does the same thing as the timeout in queues.conf, it doesn't make sense to have both. So I think taking the queues.conf timeout out of the equation is the right solution here. Well, thanks for bringing this up... Who knows how long I might have let this one go, when the solution ended up being so simple! -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
