RE: [asterisk-users] VoipSupply? [Semi-Urgent]
VoIPSupply operations are completely back online as of this morning. Grid power and carrier services have been restored to our area. My apologies to any customers who were inconvenienced in the last several days. We experienced an odd weather event with results quite similar to the aftermath of a hurricane. If anyone reading this has unresolved customer service issues which need immediate assistance, feel free to contact me directly and I will gladly intervene on your behalf. Regards, Cory Andrews Executive Vice President ++ VoIPSupply.com PBXSelect.com ++ 454 Sonwil Drive Buffalo, NY 14225 voice direct- 716.250.3402 fax - 716.630.1548 e - [EMAIL PROTECTED] m - 716.907.4059 aim - B2Cory From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lacy Moore - AspendoraSent: Monday, October 16, 2006 10:45 PMTo: Asterisk Users Mailing List - Non-Commercial DiscussionSubject: Re: [asterisk-users] VoipSupply? [Semi-Urgent] Why don't you want to speak to the janitor at this point? Where doestech support come in? I think the janitor is a lot more knowledgeable than most tech support departments these days. Maybe we should think about asking for the janitor. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] VoipSupply? [Semi-Urgent]
Cory, You may wish to search the archives of this list (and more appropriately the commercial list). There seem to be a number of open support issues, lack of follow-through, and unprofessional behavior on the part of VoIPSupply support. It's always hard to separate fact from fiction on internet lists, but the number and nature of comments would certainly cause concern on the part of a potential customer. You now have contact info for dissatisfied customers - the best testament would be for them to post successful resolution to their issues (not an announcement from VoIPSupply that you're back). Good luck, MD From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cory AndrewsSent: Tuesday, October 17, 2006 10:40 AMTo: 'Asterisk Users Mailing List - Non-Commercial Discussion'Subject: RE: [asterisk-users] VoipSupply? [Semi-Urgent] VoIPSupply operations are completely back online as of this morning. Grid power and carrier services have been restored to our area. My apologies to any customers who were inconvenienced in the last several days. We experienced an odd weather event with results quite similar to the aftermath of a hurricane. If anyone reading this has unresolved customer service issues which need immediate assistance, feel free to contact me directly and I will gladly intervene on your behalf. Regards, Cory Andrews Executive Vice President ++ VoIPSupply.com PBXSelect.com ++ 454 Sonwil Drive Buffalo, NY 14225 voice direct- 716.250.3402 fax - 716.630.1548 e - [EMAIL PROTECTED] m - 716.907.4059 aim - B2Cory From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lacy Moore - AspendoraSent: Monday, October 16, 2006 10:45 PMTo: Asterisk Users Mailing List - Non-Commercial DiscussionSubject: Re: [asterisk-users] VoipSupply? [Semi-Urgent] Why don't you want to speak to the janitor at this point? Where doestech support come in? I think the janitor is a lot more knowledgeable than most tech support departments these days. Maybe we should think about asking for the janitor. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] VoipSupply? [Semi-Urgent]
My recollection is that VOIP supply is in upstate NY. If that's the case then they really did have a weather event that knocked out power to hundreds of thousands of people (and businesses). Such is the risk of the internet. Weather elsewhere may not be as nice and may delay your shipment or response. Brian GreulTexas Shirt CompanySolutions To Promote Youwww.txshirts.com713-802-0369 / 713-861-6261 (fax)ASI/343253 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michelle DupuisSent: Tuesday, October 17, 2006 11:07 AMTo: [EMAIL PROTECTED]; 'Asterisk Users Mailing List - Non-Commercial Discussion'Subject: RE: [asterisk-users] VoipSupply? [Semi-Urgent] Cory, You may wish to search the archives of this list (and more appropriately the commercial list). There seem to be a number of open support issues, lack of follow-through, and unprofessional behavior on the part of VoIPSupply support. It's always hard to separate fact from fiction on internet lists, but the number and nature of comments would certainly cause concern on the part of a potential customer. You now have contact info for dissatisfied customers - the best testament would be for them to post successful resolution to their issues (not an announcement from VoIPSupply that you're back). Good luck, MD From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cory AndrewsSent: Tuesday, October 17, 2006 10:40 AMTo: 'Asterisk Users Mailing List - Non-Commercial Discussion'Subject: RE: [asterisk-users] VoipSupply? [Semi-Urgent] VoIPSupply operations are completely back online as of this morning. Grid power and carrier services have been restored to our area. My apologies to any customers who were inconvenienced in the last several days. We experienced an odd weather event with results quite similar to the aftermath of a hurricane. If anyone reading this has unresolved customer service issues which need immediate assistance, feel free to contact me directly and I will gladly intervene on your behalf. Regards, Cory Andrews Executive Vice President ++ VoIPSupply.com PBXSelect.com ++ 454 Sonwil Drive Buffalo, NY 14225 voice direct- 716.250.3402 fax - 716.630.1548 e - [EMAIL PROTECTED] m - 716.907.4059 aim - B2Cory From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lacy Moore - AspendoraSent: Monday, October 16, 2006 10:45 PMTo: Asterisk Users Mailing List - Non-Commercial DiscussionSubject: Re: [asterisk-users] VoipSupply? [Semi-Urgent] Why don't you want to speak to the janitor at this point? Where doestech support come in? I think the janitor is a lot more knowledgeable than most tech support departments these days. Maybe we should think about asking for the janitor. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] VoipSupply? [Semi-Urgent]
I don't think this is a problem because of the snow storm. I just got off the phone with them. The sales guy I used to deal with left a few months back and since then, its been a pain to get anything done with them. People I have dealt with had no clue. I called them this morning for a problem to be told that a technical support person will call me back within an hour. Then no one calls back for 5 hours. So when I call them back, I am told We don't do technical support on the phone. I don't know who told you that. The lady who I was speaking with had no clue of what I was asking for. She kept putting me on hold to ask someone for an answer. What was my question? Q. We purchased 25 polycom IP 601/501 from you a while back and one of them has a faulty power supply. How do I get a new one? A. Hold on Oh! You have to speak with RMA and not technical support. Go to our website / rma and submit an RMA. Q. Well, power supplies don't have serial numbers! A. Hold on. .. No you will have to obtain an RMA! Q. Well, what do I send to you? Can I speak with a technical support person? A. Hold on. .. Send us the power supply *and* the phone. Q. It will cost me the money for a power supply to ship the phone to you. Can you tell me somewhere else I can get just the power supply? A. If I had the answer I would have told you, sir. Gah! This is just one case. I am really disappointed with their service. I am worried about our technical support options for the polycom phones after the last few expereinces with Voipsupply. -- VaibhaV On 10/14/06 10:36 AM, Matt [EMAIL PROTECTED] wrote: Contact them again... they have always been very good... I'm chocking this up to the snow storm. On 10/13/06, Shaw Terwilliger [EMAIL PROTECTED] wrote: Matt wrote: Hi, Does anyone know what is going on with voipsupply? My sales guy hasn't been online in several days, their 800 number is fasy busy, as are their direct lines. And the canadian store website is down. What the heck is going on? If you search the archives from a few months ago you'll find a few unhappy voipsupply customers (including me). They never shipped what I ordered, didn't respond to any e-mail or calls. The president saw the list traffic and sent me a long apology (stating his commitment to service) and offered to send me an extra component that I had cancelled the order for--free of charge--as a show of good will. It's been two or three months since that promise, and I never received the part. He hasn't responded to my follow-up did you really mean it? e-mail either. -- Shaw Terwilliger [EMAIL PROTECTED] SourceGear LLC ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] VoipSupply? [Semi-Urgent]
Dear VaibhaV,You can purchase this part from pretty much any certified Polycom reseller.For the IP 30x/50x you would want the Mfg Part Number 2200-07496-001For the IP 430/60x you would want the Mfg Part Number 2200-17492-101We among many other certified resellers sell this part.Being a reseller ourselves I can understand why VoIPSupply does this (as far as wanting the phone and the power supply shipped back whole), but I also understand your frustrations with this kind of setup.Additionally, being a Minnesota based company, we can understand how these kind of weather related conditions can affect quality of service and with such we offer our sincerest wishes that everyone at VoIPSupply stays warm and safe. Jessee HolmesAtacomm / Ataractic Corporationwww.atacomm.comV: 1-877-700-VOIP[EMAIL PROTECTED]Looking for voice over IP products? Visit our VoIP store at http://voipstore.atacomm.com/ On Oct 16, 2006, at 3:25 PM, VaibhaV Sharma wrote:I don't think this is a problem because of the snow storm.I just got off the phone with them. The sales guy I used to deal with left afew months back and since then, its been a pain to get anything done withthem. People I have dealt with had no clue.I called them this morning for a problem to be told that a technical supportperson will call me back "within an hour". Then no one calls back for 5hours. So when I call them back, I am told "We don't do technical support onthe phone. I don't know who told you that".The lady who I was speaking with had no clue of what I was asking for. Shekept putting me on hold to ask someone for an answer.What was my question?Q. We purchased 25 polycom IP 601/501 from you a while back and one of them has a faulty power supply. How do I get a new one?A. Hold on Oh! You have to speak with RMA and not technical support. Go to our website / rma and submit an RMA.Q. Well, power supplies don't have serial numbers!A. Hold on. .. No you will have to obtain an RMA!Q. Well, what do I send to you? Can I speak with a technical support person?A. Hold on. .. Send us the power supply *and* the phone.Q. It will cost me the money for a power supply to ship the phone to you. Can you tell me somewhere else I can get just the power supply?A. If I had the answer I would have told you, sir.Gah!This is just one case. I am really disappointed with their service. I amworried about our technical support options for the polycom phones after thelast few expereinces with Voipsupply.--VaibhaVOn 10/14/06 10:36 AM, "Matt" [EMAIL PROTECTED] wrote: Contact them again... they have always been very good... I'm chockingthis up to the snow storm.On 10/13/06, Shaw Terwilliger [EMAIL PROTECTED] wrote: Matt wrote: Hi,Does anyone know what is going on with voipsupply? My sales guyhasn't been online in several days, their 800 number is fasy busy, asare their direct lines. And the canadian store website is down. Whatthe heck is going on? If you search the archives from a few months ago you'll find a fewunhappy voipsupply customers (including me). They never shipped what Iordered, didn't respond to any e-mail or calls. The president saw thelist traffic and sent me a long apology (stating his commitment toservice) and offered to send me an extra component that I had cancelledthe order for--free of charge--as a show of good will.It's been two or three months since that promise, and I never receivedthe part. He hasn't responded to my follow-up "did you really mean it?"e-mail either.--Shaw Terwilliger [EMAIL PROTECTED]SourceGear LLC ___--Bandwidth and Colocation provided by Easynews.com --asterisk-users mailing listTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___--Bandwidth and Colocation provided by Easynews.com --asterisk-users mailing listTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] VoipSupply? [Semi-Urgent]
Or try WalMart. Just make ABSOLUTELY CERTAIN that you use the correct voltage and polarity. Also make certain that the current rating is adequate. At 16:16 10/16/2006, Jessee J Holmes wrote: Dear VaibhaV, You can purchase this part from pretty much any certified Polycom reseller. For the IP 30x/50x you would want the Mfg Part Number 2200-07496-001 For the IP 430/60x you would want the Mfg Part Number 2200-17492-101 We among many other certified resellers sell this part. Being a reseller ourselves I can understand why VoIPSupply does this (as far as wanting the phone and the power supply shipped back whole), but I also understand your frustrations with this kind of setup. Additionally, being a Minnesota based company, we can understand how these kind of weather related conditions can affect quality of service and with such we offer our sincerest wishes that everyone at VoIPSupply stays warm and safe. Jessee Holmes Atacomm / Ataractic Corporation www.atacomm.com V: 1-877-700-VOIP mailto:[EMAIL PROTECTED][EMAIL PROTECTED] Looking for voice over IP products? Visit our VoIP store at http://voipstore.atacomm.comhttp://voipstore.atacomm.com/ On Oct 16, 2006, at 3:25 PM, VaibhaV Sharma wrote: I don't think this is a problem because of the snow storm. I just got off the phone with them. The sales guy I used to deal with left a few months back and since then, its been a pain to get anything done with them. People I have dealt with had no clue. I called them this morning for a problem to be told that a technical support person will call me back within an hour. Then no one calls back for 5 hours. So when I call them back, I am told We don't do technical support on the phone. I don't know who told you that. The lady who I was speaking with had no clue of what I was asking for. She kept putting me on hold to ask someone for an answer. What was my question? Q. We purchased 25 polycom IP 601/501 from you a while back and one of them has a faulty power supply. How do I get a new one? A. Hold on Oh! You have to speak with RMA and not technical support. Go to our website / rma and submit an RMA. Q. Well, power supplies don't have serial numbers! A. Hold on. .. No you will have to obtain an RMA! Q. Well, what do I send to you? Can I speak with a technical support person? A. Hold on. .. Send us the power supply *and* the phone. Q. It will cost me the money for a power supply to ship the phone to you. Can you tell me somewhere else I can get just the power supply? A. If I had the answer I would have told you, sir. Gah! This is just one case. I am really disappointed with their service. I am worried about our technical support options for the polycom phones after the last few expereinces with Voipsupply. -- VaibhaV On 10/14/06 10:36 AM, Matt mailto:[EMAIL PROTECTED][EMAIL PROTECTED] wrote: Contact them again... they have always been very good... I'm chocking this up to the snow storm. On 10/13/06, Shaw Terwilliger mailto:[EMAIL PROTECTED][EMAIL PROTECTED] wrote: Matt wrote: Hi, Does anyone know what is going on with voipsupply? My sales guy hasn't been online in several days, their 800 number is fasy busy, as are their direct lines. And the canadian store website is down. What the heck is going on? If you search the archives from a few months ago you'll find a few unhappy voipsupply customers (including me). They never shipped what I ordered, didn't respond to any e-mail or calls. The president saw the list traffic and sent me a long apology (stating his commitment to service) and offered to send me an extra component that I had cancelled the order for--free of charge--as a show of good will. It's been two or three months since that promise, and I never received the part. He hasn't responded to my follow-up did you really mean it? e-mail either. -- Shaw Terwilliger mailto:[EMAIL PROTECTED][EMAIL PROTECTED] SourceGear LLC ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-usershttp://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-usershttp://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] VoipSupply? [Semi-Urgent]
On 10/16/06, VaibhaV Sharma [EMAIL PROTECTED] wrote: I don't think this is a problem because of the snow storm. I just got off the phone with them. The sales guy I used to deal with left a few months back and since then, its been a pain to get anything done with them. People I have dealt with had no clue. I called them this morning for a problem to be told that a technical support person will call me back within an hour. Then no one calls back for 5 hours. So when I call them back, I am told We don't do technical support on the phone. I don't know who told you that. The lady who I was speaking with had no clue of what I was asking for. She kept putting me on hold to ask someone for an answer. What was my question? Q. We purchased 25 polycom IP 601/501 from you a while back and one of them has a faulty power supply. How do I get a new one? A. Hold on Oh! You have to speak with RMA and not technical support. Go to our website / rma and submit an RMA. You are just another person that is not worth a response but I'll do it anyhow. I guess the answer should have been, ok here is tech support so that they can forward you back to me, customer service. Can you explain why an RMA belongs to tech support? Q. Well, power supplies don't have serial numbers! A. Hold on. .. No you will have to obtain an RMA! OK, so you got a problem, and she had the solution, ship both in. Anybody in any business knows you can't just send something, there has to be some accountability. No, you don't get a new one without an RMA. Now a better answer would have been, put in the serial number from the phone, but don't ship the phone just the PS. But she wasn't so creative. Q. Well, what do I send to you? Can I speak with a technical support person? A. Hold on. .. Send us the power supply *and* the phone. Why don't you want to speak to the janitor at this point? Where does tech support come in? Q. It will cost me the money for a power supply to ship the phone to you. Can you tell me somewhere else I can get just the power supply? A. If I had the answer I would have told you, sir. Gah! This is just one case. I am really disappointed with their service. I am worried about our technical support options for the polycom phones after the last few expereinces with Voipsupply. You only mention one case - that was realy handled nice by that lady - but you finnish last few expereinces. There are none. No, it's not, I'm sure you don't get along better with anybody. -- VaibhaV On 10/14/06 10:36 AM, Matt [EMAIL PROTECTED] wrote: Contact them again... they have always been very good... I'm chocking this up to the snow storm. On 10/13/06, Shaw Terwilliger [EMAIL PROTECTED] wrote: Matt wrote: Hi, Does anyone know what is going on with voipsupply? My sales guy hasn't been online in several days, their 800 number is fasy busy, as are their direct lines. And the canadian store website is down. What the heck is going on? If you search the archives from a few months ago you'll find a few unhappy voipsupply customers (including me). They never shipped what I ordered, didn't respond to any e-mail or calls. The president saw the list traffic and sent me a long apology (stating his commitment to service) and offered to send me an extra component that I had cancelled the order for--free of charge--as a show of good will. It's been two or three months since that promise, and I never received the part. He hasn't responded to my follow-up did you really mean it? e-mail either. -- Shaw Terwilliger [EMAIL PROTECTED] SourceGear LLC ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] VoipSupply? [Semi-Urgent]
On Mon, Oct 16, 2006 at 10:21:29PM -0400, C F wrote: On 10/16/06, VaibhaV Sharma [EMAIL PROTECTED] wrote: I don't think this is a problem because of the snow storm. I just got off the phone with them. The sales guy I used to deal with left a few months back and since then, its been a pain to get anything done with them. People I have dealt with had no clue. I called them this morning for a problem to be told that a technical support person will call me back within an hour. Then no one calls back for 5 hours. So when I call them back, I am told We don't do technical support on the phone. I don't know who told you that. The lady who I was speaking with had no clue of what I was asking for. She kept putting me on hold to ask someone for an answer. What was my question? Q. We purchased 25 polycom IP 601/501 from you a while back and one of them has a faulty power supply. How do I get a new one? A. Hold on Oh! You have to speak with RMA and not technical support. Go to our website / rma and submit an RMA. You are just another person that is not worth a response but I'll do it anyhow. I guess the answer should have been, ok here is tech support so that they can forward you back to me, customer service. Can you explain why an RMA belongs to tech support? Um, C F? If you actually *are* an employee of theirs, you really should have thought before posting, because my reaction to your poorly spelled, overly attitude filled reply is well gee, I'm glad *I* don't buy stuff from them... and I'm sure whomever you work for will likely notice. Unless that's you, in which case instant karma's gonna get you. Cheers, -- jra -- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth AssociatesThe Things I Think'87 e24 St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274 That's women for you; you divorce them, and 10 years later, they stop having sex with you. -- Jennifer Crusie; _Fast_Women_ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] VoipSupply? [Semi-Urgent]
Why don't you want to speak to the janitor at this point? Where doestech support come in? I think the janitor is a lot more knowledgeable than most tech support departments these days. Maybe we should think about asking for the janitor. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] VoipSupply? [Semi-Urgent]
Jay R. Ashworth wrote: On Mon, Oct 16, 2006 at 10:21:29PM -0400, C F wrote: On 10/16/06, VaibhaV Sharma [EMAIL PROTECTED] wrote: I don't think this is a problem because of the snow storm. Yo, all; please take this thread where it belongs, which is the -biz list. It is not relevant to the operation and/or configuration of Asterisk. Please? B. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] VoipSupply? [Semi-Urgent]
Contact them again... they have always been very good... I'm chocking this up to the snow storm. On 10/13/06, Shaw Terwilliger [EMAIL PROTECTED] wrote: Matt wrote: Hi, Does anyone know what is going on with voipsupply? My sales guy hasn't been online in several days, their 800 number is fasy busy, as are their direct lines. And the canadian store website is down. What the heck is going on? If you search the archives from a few months ago you'll find a few unhappy voipsupply customers (including me). They never shipped what I ordered, didn't respond to any e-mail or calls. The president saw the list traffic and sent me a long apology (stating his commitment to service) and offered to send me an extra component that I had cancelled the order for--free of charge--as a show of good will. It's been two or three months since that promise, and I never received the part. He hasn't responded to my follow-up did you really mean it? e-mail either. -- Shaw Terwilliger [EMAIL PROTECTED] SourceGear LLC ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] VoipSupply? [Semi-Urgent]
On 10/13/06, Matt [EMAIL PROTECTED] wrote: Hi, Does anyone know what is going on with voipsupply? My sales guy hasn't been online in several days, their 800 number is fasy busy, as are their direct lines. And the canadian store website is down. What the heck is going on? There was a pretty severe early season snow storm up their way today. Lots of trees and lines are down. I'm wondering if this is related to that. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] VoipSupply? [Semi-Urgent]
Matt wrote: Hi, Does anyone know what is going on with voipsupply? My sales guy hasn't been online in several days, their 800 number is fasy busy, as are their direct lines. And the canadian store website is down. What the heck is going on? If you search the archives from a few months ago you'll find a few unhappy voipsupply customers (including me). They never shipped what I ordered, didn't respond to any e-mail or calls. The president saw the list traffic and sent me a long apology (stating his commitment to service) and offered to send me an extra component that I had cancelled the order for--free of charge--as a show of good will. It's been two or three months since that promise, and I never received the part. He hasn't responded to my follow-up did you really mean it? e-mail either. -- Shaw Terwilliger [EMAIL PROTECTED] SourceGear LLC signature.asc Description: OpenPGP digital signature ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] VoipSupply? [Semi-Urgent] (Big Apology)
Shaw Terwilliger wrote: If you search the archives from a few months ago you'll find a few unhappy voipsupply customers (including me). They never shipped what I ordered, didn't respond to any e-mail or calls. The president saw the list traffic and sent me a long apology (stating his commitment to service) and offered to send me an extra component that I had cancelled the order for--free of charge--as a show of good will. It's been two or three months since that promise, and I never received the part. He hasn't responded to my follow-up did you really mean it? e-mail either. I must offer a HUGE apology to VoipSupply in regards to my first reply. VoipLink.com, *NOT* VoipSupply, was the company I had problems with (as described in my first message). Except for sending me some spam after I ordered from them, I have had no problems with VoipSupply. I confused the vendors as I wrote my reply, since I have ordered from both of them. Sorry for the confusion, and best wishes to the VoipSupply team. -- Shaw Terwilliger [EMAIL PROTECTED] SourceGear LLC signature.asc Description: OpenPGP digital signature ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] VoipSupply? [Semi-Urgent] (Big Apology)
I've never ordered from Voipsupply, but did forward two questions to their President. The first one was trivial and off-topic, yet answered very quickly. The second was product related and answered equally quickly and knowledgeably. I'd definitely consider purchasing from them, based on my experience.On 10/13/06, Shaw Terwilliger [EMAIL PROTECTED] wrote:Shaw Terwilliger wrote: If you search the archives from a few months ago you'll find a few unhappy voipsupply customers (including me).They never shipped what I ordered, didn't respond to any e-mail or calls.The president saw the list traffic and sent me a long apology (stating his commitment to service) and offered to send me an extra component that I had cancelled the order for--free of charge--as a show of good will. It's been two or three months since that promise, and I never received the part.He hasn't responded to my follow-up did you really mean it? e-mail either.I must offer a HUGE apology to VoipSupply in regards to my first reply. VoipLink.com, *NOT* VoipSupply, was the company I had problems with (as described in my first message).Except for sending me some spam after Iordered from them, I have had no problems with VoipSupply.I confusedthe vendors as I wrote my reply, since I have ordered from both of them. Sorry for the confusion, and best wishes to the VoipSupply team.--Shaw Terwilliger [EMAIL PROTECTED]SourceGear LLC___ --Bandwidth and Colocation provided by Easynews.com --asterisk-users mailing listTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
