[biz] Last chance to RSVP for TAUG meeting Nov 3rd.
Hi everyone, I was just told we have 15 seats left for this week's TAUG meeting November 3rd. This is your chance to meet with the folks from Polycom and to win 2 IP 5000 conference phones. Here are the details: * Here's the invitation again for our next meeting. If you haven't RSVP, please do so as we only have a few seats left. We have close to 100 members already registered! You are invited to an Exclusive Event: Connecting TAUG members toPolycom. --- Please join us after work for drinks, hors d'oeuvres and a keynote presentation by Polycom Senior Management. They will be sharing their insights on fully managed IP communications and how it helps businesses compete in today's technology driven economy. In addition, all guests that attend this event will have an opportunity to win one of three, IP 5000 conference phones. We look forward to having you join us at this informative, exclusive event. --- LOCATION: Westin Harbour Castle Hotel Regatta Room 1 Harbour Square, Toronto ON (Multiple parking lots nearby) DATE: Thursday, November 3, 2011 TIME: 6:00PM to 9:00PM AGENDA: 6:00PM to 6:45PM : Registration, cocktails hors d'oeuvres 6:45PM to 8:00PM : Keynote presentation 8:00PM to 8:45PM : Cocktails hors d'oeuvres 8:45PM to 9:00PM : IP 5000 conference phone draw --- Space is limited. Please register by October 27th, 2011. REGISTER TODAY at: http://www.primus.ca/email/_pbs/unlimitel_taug-polycom_03 PS: We couldn't find a location in North York (all rooms were already reserved), so we went with the second choice from the survey downtown Toronto. - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
[biz] TAUG Meeting RSVP!
Hey TAUG members! Here's the invitation again for our next meeting. If you haven't RSVP, please do so as we only have a few seats left. We have close to 100 members already registered! You are invited to an Exclusive Event: Connecting TAUG members toPolycom. --- Please join us after work for drinks, hors d'oeuvres and a keynote presentation by Polycom Senior Management. They will be sharing their insights on fully managed IP communications and how it helps businesses compete in today's technology driven economy. In addition, all guests that attend this event will have an opportunity to win one of three, IP 5000 conference phones. We look forward to having you join us at this informative, exclusive event. --- LOCATION: Westin Harbour Castle Hotel Regatta Room 1 Harbour Square, Toronto ON (Multiple parking lots nearby) DATE: Thursday, November 3, 2011 TIME: 6:00PM to 9:00PM AGENDA: 6:00PM to 6:45PM : Registration, cocktails hors d'oeuvres 6:45PM to 8:00PM : Keynote presentation 8:00PM to 8:45PM : Cocktails hors d'oeuvres 8:45PM to 9:00PM : IP 5000 conference phone draw --- Space is limited. Please register by October 27th, 2011. REGISTER TODAY at: http://www.primus.ca/email/_pbs/unlimitel_taug-polycom_03 PS: We couldn't find a location in North York (all rooms were already reserved), so we went with the second choice from the survey downtown Toronto. - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
[biz] Friendly reminder: TAUG meeting Nov. 3rd
Don't Forget to register for this Exclusive Event: Connecting TAUG members to Polycom. --- Please join us after work for drinks, hors d'oeuvres and a keynote presentation by Polycom Senior Management. They will be sharing their insights on fully managed IP communications and how it helps businesses compete in todayís technology driven economy. In addition, all guests that attend this event will have an opportunity to win one of three, IP 5000 conference phones. We look forward to having you join us at this informative, exclusive event. --- LOCATION: Westin Harbour Castle Hotel Regatta Room 1 Harbour Square, Toronto ON (Multiple parking lots nearby) DATE: Thursday, November 3, 2011 TIME: 6:00PM to 9:00PM AGENDA: 6:00PM to 6:45PM : Registration, cocktails hors d'oeuvres 6:45PM to 8:00PM : Keynote presentation 8:00PM to 8:45PM : Cocktails hors d'oeuvres 8:45PM to 9:00PM : IP 5000 conference phone draw --- Space is limited. Please register by November 2nd, 2011. REGISTER TODAY at: http://www.primus.ca/email/_pbs/unlimitel_taug-polycom_03
[biz] Meeting in Septembre?
Hi everyone, It's been a while since we had our last meeting and I though we could organize a meeting in September (Last Thursday of the month like before?). I tried contacting Simon who organized all the TAUG meetings in the past but looks like he's pretty busy with his day to day work, so I'll jump and try to organize a few meetings if it's OK with the group. I would also like to take this opportunity to thank Simon and his team who managed and organized all TAUG meetings since the beginning (2005?) on their own time! You guys did a tremendous job. If TAUG members are interested, I'm trying to get the folks from Polycom to come and give us a presentation on their IP and Video phones with demos using Asterisk. My new employer (Primus Canada) would also provide a place to meet downtown with some refreshments. Would TAUG members be interested to meet again? Stephan Monette Business Development Director Primus Business Services Office: 613-656-2980 Home Office: 613-656-2979 - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
[biz] September Newsletter
Hello TAUG members! We just announce our new rate reductions to our customers and if you are interested to hear about it, you can click this link: http://www.unlimitel.ca/temp/news/2010/092010/ We mention our new long distance rates and also our new voice network infra-structure. We explain how Bell designed a redundant PSTN network using their fibre network. I just thought some TAUG users would be interested to read our news letter. Cheers, Stephan Monette Unlimitel Inc.
[biz] VoIP business acquisition
Hi everyone, In the past years we had tremendous growth in our business and we are now looking to do one small acquisition to continue developing our business growth at a faster pace in order to fill up our new telephone switch we just installed on our network (we just doubled our network capacity). We could do this by doing more marketing to attract customers which takes a lot more time or by acquiring an existing business. I was wondering if there's any good size VoIP providers (SIP trunks or hosted PBX providers) interested to sell their business this year. We are looking for a VoIP provider with a minimum of 5,000 active DIDs/customers who serves customers in Ontario and/or Quebec with a minimum revenue of $14.00/DID or extensions per month for the last 12 months. we would also prefer a business that uses a Prepaid business model. If we are successful with an acquisition, we would then integrate the new customer base to our network and the seller can be assure their customers will receive a very high service/voice quality using Unlimitel's VoIP network. So if there's anyone interested, please contact me offline and discretion will be assured. Stephan Monette Unlimitel Inc. 613-688-6212, x238 or monet...@unlimitel.ca Thank you, Stephan Unlimitel. - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
Re: [biz] Unlimitel
Reza, You were generating $3.00/month in VoIP minutes. We couldn't keep your account active with such low usage. For some reasons, we got a lot of customers with very low usage accounts (almost 25% of our customer base as of last year) and we needed to do something about it. The same customer base was still calling and requesting support and we were loosing a lot of money serving low usage customers. We couldn't refuse to support customers with low usage call volume. Keep in mind our service is not a residential service, it's a business service. The network was designed for business use, not residential use. This is why we use Bell as our PRI-T1 carrier, we get top quality and also a full redundant PRI-T1 network, but at a much higher cost than anyone else. We have now change our procedure last February and we ask our customers to spend a minimum of $50.00/year in VoIP minutes plus the DID cost in order to keep the account active. That change fixed our issues with very low usage accounts and residential customers. By doing so we are now generating more revenues per DIDs and we can now proceed with expanding our network and purchase more equipment to do so. At the end, it cost the customer a minimum of about $7.50/month for his DIDs, which is still a steal for a business phone line. The reason you were asked to move your DIDs out of our network was because you only spent $3.00/month for all your DID (I can't remember how many DIDs you had in total) in VoIP minutes. As a business, we need to make sure we generate enough revenue per DIDs to be able to serve you right. At $3.00/month we cannot keep your account active for sure. Would you? Like every businesses on TAUG, we have rent, datacenter, internet links and much more to pay and needs a decent revenue per DID to cover so. You ported out your DIDs to your own PRI to save some money to reduce your cost and this is fine. But Unlimitel couldn't afford to keep your other DIDs and loose money on your account. The issue here is the cost to provide DID services from other rate centre than Toronto is a lot higher than you think. VoIP providers have to pay extra $$$ for back hauling the DIDs on the PRI-T1 from other cities. But we sell the DIDs at a blended rate. But if a customer gets his own PRI-T1 in Toronto and buys DIDs from us for all other cities, we're loosing way too much money. That fact was also explained to you then. We were professional about asking you to port out your DIDs and we gave you enough time to do so without loosing service on your DIDs. The reason why Unlimitel is still in business today is because we do make sure that we get enough revenue from each customer. The cost to support our customers is our biggest cost in our company. It cost us more money in salaries every month for our support staff than our PRI-T1 cost!!! By making sure we get enough revenues for our DIDs, we keep the business going and the service up and running for our business customers. Stephan Monette Unlimitel Inc. Tel.: 1-877-464-6638 Fax: (613) 482-1077 On 2010-08-04, at 12:42 AM, Reza - Asterisk Consultant wrote: *Dear Mark (and readers):** *As a TAUG promoter, TAUG evangelist, and someone who has contributed for the benefit of TAUG and bringing/inviting over 100+ of my clients and students to TAUG from different avenues of expertise, including but not limited to promoting TAUG in major career fairs and providing Asterisk training (while representing TAUG) at international venues world wide over the past several years -- *without prejudice,* I have to interject here and say that this **is** also the place to bring forth concerns against carriers or service providers (not just recommendations) - for the benefit of everyone else, no matter how bitter it may sound. Yes, the thread is ugly and though it may sound like a pissing contest (as per your words) - it needs to be heard by those who are considering VoIP services or have voip services from Unlimitel. I'm not going to speak for Keith, Alex, Bruce or Chuck -- though they are my friends, business associates and also competitors for the past several years. I am going to speak for myself about my experience with Unlimitel and readers may interpret this as they see fit. No doubt, Alex isn't happy, Keith, Bruce and Chuck are being diplomatic, but I'm going to be very blunt. *On October 1st, 2009, 10:51 AM - I wrote to Stephan;* *I got my own PRI's and have my own capacity now, and marketing to Toronto based SMB SOHO. I need to port out 2 of my numbers. One is my home number and the other is my business number. *416-xxx- and 416-xxx-. *Nothing personal - just that I need more control over these numbers. The 3rd number I have, I want to keep with you. Please advise which company holds the PRI for my number and the main BTN - in order to ensure my port out request goes smoothly.* *Same day at 11:11 AM, I
Re: [biz] Here's some maths for you.
Reza, Just as an example, here's how we calculate our cost of support per DID: As an example, I will use some fake numbers as a total of employees and DIDs, but our average cost per DID is our real number. Let's say we support 35,000 DIDs in Canada with 15 full time person for billing, support, sales, network engineering, system admins... With an average salary of $45,000/year per staff, our DID support cost is $1.60/month per DID. If you had 2 DIDs and were spending $3.00/month, our cost in support was $3.20/month for your account. We then need to add other cost to this total like L.D. cost, local PRI-T1 access,... Now you see how we end up loosing a lot of money on very low usage VoIP accounts. And since we expanded our network last year to more cities in Ontario, we started getting a lot more very low usage accounts. I can't explain why we got so many low usage account but we needed to find a solution to make sure we get enough revenue from each customer to cover our costs. This is why we changed our procedure in February and we now ask customers to spend a minimum of $50.00/year in VoIP minutes. With this new change, our customers can keep their account active for a fair cost and we cover our minimum cost per customer. Some customers refused to pay the minimum of $50.00 in VoIP minutes per year and choose to move their service somewhere else and this is fine too. Stephan Monette Unlimitel Inc. Tel.: 1-877-464-6638 Fax: (613) 482-1077 On 2010-08-04, at 12:42 AM, Reza - Asterisk Consultant wrote: *Dear Mark (and readers):** *As a TAUG promoter, TAUG evangelist, and someone who has contributed for the benefit of TAUG and bringing/inviting over 100+ of my clients and students to TAUG from different avenues of expertise, including but not limited to promoting TAUG in major career fairs and providing Asterisk training (while representing TAUG) at international venues world wide over the past several years -- *without prejudice,* I have to interject here and say that this **is** also the place to bring forth concerns against carriers or service providers (not just recommendations) - for the benefit of everyone else, no matter how bitter it may sound. Yes, the thread is ugly and though it may sound like a pissing contest (as per your words) - it needs to be heard by those who are considering VoIP services or have voip services from Unlimitel. I'm not going to speak for Keith, Alex, Bruce or Chuck -- though they are my friends, business associates and also competitors for the past several years. I am going to speak for myself about my experience with Unlimitel and readers may interpret this as they see fit. No doubt, Alex isn't happy, Keith, Bruce and Chuck are being diplomatic, but I'm going to be very blunt. *On October 1st, 2009, 10:51 AM - I wrote to Stephan;* *I got my own PRI's and have my own capacity now, and marketing to Toronto based SMB SOHO. I need to port out 2 of my numbers. One is my home number and the other is my business number. *416-xxx- and 416-xxx-. *Nothing personal - just that I need more control over these numbers. The 3rd number I have, I want to keep with you. Please advise which company holds the PRI for my number and the main BTN - in order to ensure my port out request goes smoothly.* *Same day at 11:11 AM, I got a reply from him,* *You will need to port out all your number as we will now close your account. In your port request just specify Bell as the carrier and Unlimitel as the reseller. Use your billing information you have with Unlimitel in your request. Bell will check your account status with our database to accept or reject the LNP request. This is your 30 days notice that we will be closing your account on November 1st 2009 and we will refund any balance from your prepaid account on that date. I checked your usage for the last 2 months and you used less than $6 in minutes. So we can't keep your account with us with such low revenues. * I have referred customers to Unlimitel over the past several years and had them purchase their own accounts with their own credit card for termination and origination. For each of these referrals, I had been offering Asterisk hosting solutions. Each of them are light users with an average of 200-300 minutes per month.So I knew Unlimitel's excuse to terminate me as a client was... well... (fill in the blanks).I would caution you twice before you do business with Unlimitel. Was I upset and am I upset at Unlimitel? Absolutely! Anyone would be. I assure you, and I promise you - I am **not** the only person Unlimitel has fired as a client. This entire SNAFU could have easily been avoided by Unlimitel if they exercised a little more customer friendly professional approach with elegant courtesy, reasonable time line, and/or parting away under good terms. As per your quote, *besides if you have nothing
Re: [biz] Unlimitel
Liviu, Back then we had a residential service for $18.95/month. We stopped offering this service to new customers in 2008 (or 2007, can't remember) but we keep serving existing residential customers with our $18.95/month service. Our VoIP a la carte is for PBX business customers. We do have residential customers using our VoIP a la carte, but as explained before, we require a minimum annual revenue of $50.00/year. We designed our network for business use and we keep maintaining it for businesses. Thanks, Stephan Monette Unlimitel Inc. Tel.: 1-877-464-6638 Fax: (613) 482-1077 On 2010-08-04, at 7:34 AM, Liviu Toma wrote: Hello Stephan, Was there ever an announcement from Unlimitel about shifting to Business-only customers ? The service was clearly marketed for Resindential and Business back in 2006 when I signed up, See a copy of the web site from back then: http://web.archive.org/web/20060101013903/www.unlimitel.ca/voip.html Thanks, Liviu http://web.archive.org/web/20060101013903/www.unlimitel.ca/voip.html On Wed, Aug 4, 2010 at 6:06 AM, Stephan Monette monet...@unlimitel.ca wrote: Reza, You were generating $3.00/month in VoIP minutes. We couldn't keep your account active with such low usage. For some reasons, we got a lot of customers with very low usage accounts (almost 25% of our customer base as of last year) and we needed to do something about it. The same customer base was still calling and requesting support and we were loosing a lot of money serving low usage customers. We couldn't refuse to support customers with low usage call volume. Keep in mind our service is not a residential service, it's a business service. The network was designed for business use, not residential use. This is why we use Bell as our PRI-T1 carrier, we get top quality and also a full redundant PRI-T1 network, but at a much higher cost than anyone else. We have now change our procedure last February and we ask our customers to spend a minimum of $50.00/year in VoIP minutes plus the DID cost in order to keep the account active. That change fixed our issues with very low usage accounts and residential customers. By doing so we are now generating more revenues per DIDs and we can now proceed with expanding our network and purchase more equipment to do so. At the end, it cost the customer a minimum of about $7.50/month for his DIDs, which is still a steal for a business phone line. The reason you were asked to move your DIDs out of our network was because you only spent $3.00/month for all your DID (I can't remember how many DIDs you had in total) in VoIP minutes. As a business, we need to make sure we generate enough revenue per DIDs to be able to serve you right. At $3.00/month we cannot keep your account active for sure. Would you? Like every businesses on TAUG, we have rent, datacenter, internet links and much more to pay and needs a decent revenue per DID to cover so. You ported out your DIDs to your own PRI to save some money to reduce your cost and this is fine. But Unlimitel couldn't afford to keep your other DIDs and loose money on your account. The issue here is the cost to provide DID services from other rate centre than Toronto is a lot higher than you think. VoIP providers have to pay extra $$$ for back hauling the DIDs on the PRI-T1 from other cities. But we sell the DIDs at a blended rate. But if a customer gets his own PRI-T1 in Toronto and buys DIDs from us for all other cities, we're loosing way too much money. That fact was also explained to you then. We were professional about asking you to port out your DIDs and we gave you enough time to do so without loosing service on your DIDs. The reason why Unlimitel is still in business today is because we do make sure that we get enough revenue from each customer. The cost to support our customers is our biggest cost in our company. It cost us more money in salaries every month for our support staff than our PRI-T1 cost!!! By making sure we get enough revenues for our DIDs, we keep the business going and the service up and running for our business customers. Stephan Monette Unlimitel Inc. Tel.: 1-877-464-6638 Fax: (613) 482-1077 On 2010-08-04, at 12:42 AM, Reza - Asterisk Consultant wrote: *Dear Mark (and readers):** *As a TAUG promoter, TAUG evangelist, and someone who has contributed for the benefit of TAUG and bringing/inviting over 100+ of my clients and students to TAUG from different avenues of expertise, including but not limited to promoting TAUG in major career fairs and providing Asterisk training (while representing TAUG) at international venues world wide over the past several years -- *without prejudice,* I have to interject here and say that this **is** also the place to bring forth concerns against carriers or service providers (not just recommendations) - for the benefit of everyone
Re: [biz] Unlimitel
Hey Tony, I hear you. We had customers who got their system hacked and rank up a bill of $7,000 in just 2 hours. I was the one who called the customer at 23:00 on a Thursday night asking what was going on. Imagine if we didn't called the customer, it would had went all night for $60,000!!! I know another telecom provider in Ottawa that lost over $200,000 with just one customer. That business customer filed for bankruptcy immediately and the telecom provider was stuck with the bill. People do not realize how much money service providers looses to hacked systems and bad debts. They do not realize how much is at risk all the time. Stephan. On 2010-08-04, at 11:16 AM, Tony Cowling wrote: This has been a most entertaining and in the end quite a constructive feed. Just my opinion. A couple of years ago I went to a conference in Florida for vici and met a couple of fellas from Brazil, they had been wrestling with fraud, hacked systems etc for call center clients in Brazil just ONE incident came to $50,000.00. (some number you called to pre pay cell phones and huge call centers 2k seats plus so blend right in to the bill i guess). Sometimes its hard to find that right balance. On Wed, Aug 4, 2010 at 11:01 AM, Henry Coleman henry.cole...@voip-pbx.cawrote: I think Stephan has got it about right, however he may want to look a product offering for new Asterisk (TAUG) members who basically want to experiment with VoIP lines. Although $50 is not a lot of money a six month introductory rate ($25) for new customers may bring in some new clients that can be developed as they grow. As for myself I have found Unlimitel to have constantly improved their QOS over the years and quite frankly would not consider any other carrier unless I had to. I would also like to mention a problem I had a couple of months ago when one of my client's servers got hacked ( It was my fault for leaving the door open). The hacker made about 12 calls to North Korea early one morning. Within an hour, someone from Unlimitel called me to ask if this was real, at which time I said NO and cut the calls and fix the security hole. Although I had to pay for these calls ($200) if I had been on a post payed business model I could have racked up thousands of dollars of calls without knowing. I am not a large user of VoIP services but I have to have the peace of mind that comes with knowing that my clients can be sure that their lines are the highest quality and are not going to disconnected because the VoIP supplier goes out of business. It is in everyone's interest to have a strong a viable carrier. PS I shall be giving Unlimitel a back-up credit card (just in case) H On Wed, Aug 4, 2010 at 8:47 AM, Kovalenko, Alex a...@kovasys.com wrote: Whoa. I did not mean to open a can of worms. I have resolved a problem by providing Unlimitel with my girlfriend's credit card # to authorize a payment for $12, after getting my girlfriend in the middle of the day over to McGill to scan her credit card form and signature (she was not too happy :) ) and will provide them with new CCs when they come in from a bank (hopefully this morning). Thank you. What I wanted to say was that I was a bit surprised that they treat you like a criminal threating to cut off your service within hours (for $12 nevertheless) even when you have steady minutes / payments for the last several years. I understand that it could become a problem, but maybe with new accounts, and not long term existing clients. As for www.VoIPGizmos.ca - we have clients who pay after and have about $8,000 in outstanding payments - we only give this benefit of the doubt to customers who have spent several thousand with us in a past and not for new ones. As Mike Lipkin would say, Trust your fellow man. BUT Unlimitel VoIP quality and support is amazing and highly recommended and the only of its kind in Canada. Just make sure no one steals your credit cards or you are in trouble, Buster. :) -- Alex Kovalenko, http://ca.linkedin.com/in/kovasys Director of Operations @ Kovasys IT Recruitment IT Recruitment and Headhunting | Chasseur de Tête en TI 888.568.2747 x701 | www.ITHeadhunters.ca Read about us in the News: http://bit.ly/KovasysNews Join our IT Jobs Association Linkedin group: http://www.linkedin.com/groups?gid=2464449 Follow us on Twitter: http://www.twitter.com/kovasys On Wed, Aug 4, 2010 at 7:46 AM, Mark Palser mpal...@acpa.ca wrote: Reza, I understand where you're coming from but for me this is like when somebody asks for a reference and you can't give it because the person was useless. People come and ask TAUG who they would recommend, so if you've had a good experience with a company you put their name forth, if that happens to be any company but Unlimitel we can all read between the lines . To drag a person through the mud is bad enough but one who is a regular
Re: [biz] Unlimitel
John, This is why we have an option to use 2 credit cards in your account profile. You can have a backup credit card in your profile for situations like this. You can purchase a $100.00 prepaid credit card from your local corner store and use it as a backup credit card under your Unlimitel profile. This way you are protected against any down time due to credit card issues. Stephan. On 2010-08-04, at 2:08 PM, John Van Ostrand wrote: I think I see part of the problem with Unlimitel's business model. Typically as a consumer I don't fully appreciate problems until they happen to me. I may not think about how I might be unable to provide a credit card in a 24 hour period to keep service running. When it does happen I would be mad at a provider that I openly endorsed. To make matters worse, most of us have met Stephan and, on occasion, communicate directly with him and so we naturally feel like we have developed a better level of trust than his business model allows. To find out that disruption of service can happen and that there is no compassion from a person who has the authority to correct problems is disturbing. Stephan I really like what you are doing at Unlimitel, and cost isn't the reason I'm a customer, I gave up a cheaper provider to use Unlimitel. The quality and stability of your service isn't just being able to handle calls, I'm just realizing because of this thread another weak point is credit card processing. I don't care if your service is five-nines if a credit card issue brings it down. How can I justify moving a client's in-bound DID to Unlimitel if a credit card screw up can cost their business real dollars. It hurts my credibility as well. Part of the reason why I think you have been successful is that we all know you personally, at least through TAUG. If you were some faceless corporation people might not be so upset. Finally prepay seems to be better accepted by consumers than business. - Original Message - Whoa. I did not mean to open a can of worms. I have resolved a problem by providing Unlimitel with my girlfriend's credit card # to authorize a payment for $12, after getting my girlfriend in the middle of the day over to McGill to scan her credit card form and signature (she was not too happy :) ) and will provide them with new CCs when they come in from a bank (hopefully this morning). Thank you. What I wanted to say was that I was a bit surprised that they treat you like a criminal threating to cut off your service within hours (for $12 nevertheless) even when you have steady minutes / payments for the last several years. I understand that it could become a problem, but maybe with new accounts, and not long term existing clients. As for www.VoIPGizmos.ca - we have clients who pay after and have about $8,000 in outstanding payments - we only give this benefit of the doubt to customers who have spent several thousand with us in a past and not for new ones. As Mike Lipkin would say, Trust your fellow man. BUT Unlimitel VoIP quality and support is amazing and highly recommended and the only of its kind in Canada. Just make sure no one steals your credit cards or you are in trouble, Buster. :) -- John Van Ostrand CTO, co-CEO Net Direct Inc. 564 Weber St. N. Unit 12, Waterloo, ON N2L 5C6 Ph: 866-883-1172 x5102 Fx: 519-883-8533 Linux Solutions / IBM Hardware -- John Van Ostrand CTO, co-CEO Net Direct Inc. 564 Weber St. N. Unit 12, Waterloo, ON N2L 5C6 Ph: 866-883-1172 x5102 Fx: 519-883-8533 Linux Solutions / IBM Hardware - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
[biz] Re: [on-asterisk] RE: [biz] Unlimitel
Hey John, Our network is not design to accept high volume termination customers as we use dedicated PRI-T1 to terminate traffic. If we accept high volume termination customers, we may end up affecting call capacity to our existing customers. This is a business decision not to accept customers for termination only because we need to accommodate call capacity for every customer. There's a lot of providers out there that designed their network to support high volume termination customers, but not us. We didn't take your money and we were honest and up front with you regarding this type of traffic. There was no ambiguity in our decision and you didn't lost any money with us. We can't serve everyone out there. Our sweet spot is small resellers that connects IP-PBX to our network. Our network cannot accommodate other VoIP providers as traffic is really hard to predict and we need to manage network capacity differently when we purchase physical PRI-T1. Same goes for other providers including Unlimitel that refuses traffic from Telemarketers because our network is not designed for this type of usage. Tier2 Tier1 providers are more suitable for this type of traffic. At the end, it's a matter on how well we want to serve our existing and new customers. We filter lots of customers to make sure we get the type of customers our network can accommodate. We want to make sure all our existing and new customers have access to the call capacity they've purchased and this is what our customers expect, nothing less. When our customers purchase our services, they expect it to work and we need to make sure we do so. Stephan Monette Unlimitel Inc. Tel.: 1-877-464-6638 Fax: (613) 482-1077 On 2010-08-04, at 9:48 PM, John Lange wrote: On Wed, 2010-08-04 at 11:48 -0400, Stephan Monette wrote: Bruce, Can you imagine how much hate mail we would receive if the system would suspend the service as soon as it hits $0.00 or less? On the contrary, for pre-paid I believe this is what most people would expect. Indeed it is the way many (most?) providers operate. They key to making it work is to send out warning emails when the balance reaches the level selected by the account holder so they have enough warning to replenish the account. And BTW, I don't recommend Unlimitel to anyone since you told me you didn't want us as a customer because we primarily needed termination, not DIDs. We now pay your competitors thousands per month so not only do you come across as arrogant but you might want to rethink your business strategy. John Lange - To unsubscribe, e-mail: asterisk-unsubscr...@uc.org For additional commands, e-mail: asterisk-h...@uc.org - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
Re: [biz] Unlimitel
Alex, Unlimitel sells a prepaid service and it works exactly like a prepaid calling card service. If the prepaid account is empty, the service is suspended. Most VoIP provider runs their prepaid service this way. There's no credit allowed for any customers using this business model. But Unlimitel does allow 24 hours for customers to fix issues with credit card payments (which you already got since you receive the notice yesterday). Prepaid calling card companies do not allow this 24hours grace. We provide this 24 hours grace at our own expense and risk. Everyone knows a customer can run an hefty bill in 24 hours using VoIP, but we do this for our customers. In cases where customers lost their credit card, our billing rep. always suggest to go and purchase a prepaid credit card from your local corner store in order to fix your payment issue in the short term. The prepaid credit card is very useful in situations like yours and will avoid service suspension. Our billing department also offer to accept payment from another person's credit card and this was also communicated to you. But if you choose not to purchase a prepaid credit card or use someone else's credit card to fix this issue, this is your call and you will have to deal with the consequences. This is just unfortunate that you use this forum to complain about your credit card issue where Unlimitel offered you temporary solutions in the short term to avoid any problems. I'm sure you run your business the exact same way. You do not ship any products to any customers (regardless of their purchase volume) if the payment is rejected on the credit card, do you? I purchase products from your company any other businesses on this forum and you shipped it after the payment on my credit card was confirmed and this is what I expected, nothing less. Let's educate everyone on this forum. Here's why VoIP providers are using the PrePaid business model (not just Unlimitel, but almost every VoIP provider in Canada): 1- Between 6% to 10% of accounts do not get paid when you offer post paid services or credit to business customers. So for a $5Millions company (not Unlimitel case by the way!) this represents up to $500,000 in lost net revenues per year. 2- PrePaid services do not require full time staff to handle payments. Again for a $5Millions company, this would require about 5 full time staff at an average of $40k/employee for a total of $200k/year plus real estate space, computers,... 3- PrePaid services are usually fully automated. But for a post paid service, the payment process is manual. We also have to factor in the human error factor in a few transactions that can run your accountant crazy! There's also the bank fees to deposit all the customer's cheques. Bank fees will also increase your billing cost. With prepaid credit card, the payments are deposit into the business account daily as one payment which reduces the bank fees a lot. Billing services can cost as much as 15%to 20% of the service in some situation. With PrePaid services, the customer ends up saving a lot of money, but they have to make sure they have a valid credit card with their provider at all time. Cheers. Stephan Monette Unlimitel Inc. Tel.: 1-877-464-6638 Fax: (613) 482-1077 On 2010-08-03, at 11:38 AM, Kovalenko, Alex wrote: Unlimitel is definitely a great company to purchase your VoIP lines from. However they called me today to inform me that our lines will be cut if we do not pay our $50 bill which has been outstanding for only few days immediately by 4pm today. I have explained that my wallet was stolen at the gym last week and I should be able to provide them with a new card over the next few days (it takes Mastercard - 4-5 business days to get the replacement card over). However, Helene told me that they do not really care what happened and will cut if not received by 4pm. (Go get prepaid credit card - she told me.) This is very unfortunate - as I have been with them over 5 years, spent thousands of dollars and at www.VoIPGizmos.ca have recommended them to dozens of other businesses. Stephane - not very cool way to run your business. -- Alex Kovalenko, http://ca.linkedin.com/in/kovasys Director of Operations @ Kovasys IT Recruitment IT Recruitment and Headhunting | Chasseur de Tête en TI 888.568.2747 x701 | www.ITHeadhunters.ca Read about us in the News: http://bit.ly/KovasysNews Join our IT Jobs Association Linkedin group: http://www.linkedin.com/groups?gid=2464449 Follow us on Twitter: http://www.twitter.com/kovasys - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
Re: [biz] Unlimitel
) if the payment is rejected on the credit card, do you? I purchase products from your company any other businesses on this forum and you shipped it after the payment on my credit card was confirmed and this is what I expected, nothing less. Let's educate everyone on this forum. Here's why VoIP providers are using the PrePaid business model (not just Unlimitel, but almost every VoIP provider in Canada): 1- Between 6% to 10% of accounts do not get paid when you offer post paid services or credit to business customers. So for a $5Millions company (not Unlimitel case by the way!) this represents up to $500,000 in lost net revenues per year. 2- PrePaid services do not require full time staff to handle payments. Again for a $5Millions company, this would require about 5 full time staff at an average of $40k/employee for a total of $200k/year plus real estate space, computers,... 3- PrePaid services are usually fully automated. But for a post paid service, the payment process is manual. We also have to factor in the human error factor in a few transactions that can run your accountant crazy! There's also the bank fees to deposit all the customer's cheques. Bank fees will also increase your billing cost. With prepaid credit card, the payments are deposit into the business account daily as one payment which reduces the bank fees a lot. Billing services can cost as much as 15%to 20% of the service in some situation. With PrePaid services, the customer ends up saving a lot of money, but they have to make sure they have a valid credit card with their provider at all time. Cheers. Stephan Monette Unlimitel Inc. Tel.: 1-877-464-6638 Fax: (613) 482-1077 On 2010-08-03, at 11:38 AM, Kovalenko, Alex wrote: Unlimitel is definitely a great company to purchase your VoIP lines from. However they called me today to inform me that our lines will be cut if we do not pay our $50 bill which has been outstanding for only few days immediately by 4pm today. I have explained that my wallet was stolen at the gym last week and I should be able to provide them with a new card over the next few days (it takes Mastercard - 4-5 business days to get the replacement card over). However, Helene told me that they do not really care what happened and will cut if not received by 4pm. (Go get prepaid credit card - she told me.) This is very unfortunate - as I have been with them over 5 years, spent thousands of dollars and at www.VoIPGizmos.ca have recommended them to dozens of other businesses. Stephane - not very cool way to run your business. -- Alex Kovalenko, http://ca.linkedin.com/in/kovasys Director of Operations @ Kovasys IT Recruitment IT Recruitment and Headhunting | Chasseur de Tête en TI 888.568.2747 x701 | www.ITHeadhunters.ca Read about us in the News: http://bit.ly/KovasysNews Join our IT Jobs Association Linkedin group: http://www.linkedin.com/groups?gid=2464449 Follow us on Twitter: http://www.twitter.com/kovasys - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
Re: [biz] Unlimitel
Hey Keith, I'm sure that you have factored a percentage of delinquent accounts in your pricing model and you sell your services at a much higher price than $9.00/month per DID or extension right? In a prepaid business model, there's no provision for delinquent account and this is why it is run like this. Your business model is very different from a prepaid phone service. You offer a hosted platform with much higher margins. But margins for telecom provider are much thinner and there's no room for risk like this. I would love to sell our DIDs at $45.00/month per local channel and offer more services to our customers, but this is impossible in today's market. In your business model, you have to factor in a cost of 15%-20% in billing services. Most VoIP providers don't even make 20% in net profit and cannot afford to help customers the way you do. Stephan. On 2010-08-03, at 2:45 PM, Keith | Aquarius Telecom Inc. wrote: Interesting thread we have going today. I'm not about to tell people how to run their business but, I will say what makes your customers loyal to your business is the level of customer service you can provide to them. Having said this, I can respect the business model but, I'll use a situation that we encountered when the recession was at its peak; we had a couple of clients pay us a little late since their clients were paying them a little late. We made arrangements with them and in working with them, the outstanding balance was paid off. Since then, this client has referred more business to us and we have a very loyal client because, we choose to help them and work with them in their time of need. Imagine if we took the typical business model and shut down his companies phone service? His company would have shut down, and we wouldn't have gained the referrals we got from him. Customer service is not just a corporate responsibility but, a social responsibility and it's one of our founding principles here. Keith Major Network Engineer Business Development Aquarius Telecom Inc. www.aquariustel.com Hosted PBX Services Business VoIP Solutions ___ This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen. -Original Message- From: Dean Hansen [mailto:dhan...@dthsoftware.com] Sent: August-03-10 2:14 PM To: 'Stephan Monette'; 'Kovalenko, Alex' Cc: 'asterisk biz' Subject: RE: [biz] Unlimitel Given this is a prepaid service, I find it difficult to disagree with the actions taken by Unlimitel. This is very consistent with a prepaid business model and seems like a very reasonable response to a declined credit card payment. Dean -Original Message- From: Stephan Monette [mailto:monet...@unlimitel.ca] Sent: Tuesday, August 03, 2010 12:10 PM To: Kovalenko, Alex Cc: asterisk biz Subject: Re: [biz] Unlimitel Alex, Unlimitel sells a prepaid service and it works exactly like a prepaid calling card service. If the prepaid account is empty, the service is suspended. Most VoIP provider runs their prepaid service this way. There's no credit allowed for any customers using this business model. But Unlimitel does allow 24 hours for customers to fix issues with credit card payments (which you already got since you receive the notice yesterday). Prepaid calling card companies do not allow this 24hours grace. We provide this 24 hours grace at our own expense and risk. Everyone knows a customer can run an hefty bill in 24 hours using VoIP, but we do this for our customers. In cases where customers lost their credit card, our billing rep. always suggest to go and purchase a prepaid credit card from your local corner store in order to fix your payment issue in the short term. The prepaid credit card is very useful in situations like yours and will avoid service suspension. Our billing department also offer to accept payment from another person's credit card and this was also communicated to you. But if you choose not to purchase a prepaid credit card or use someone else's credit card to fix this issue, this is your call and you will have to deal with the consequences. This is just
Re: [biz] Reliable DID providers with capability to port numbers
Bruce, I would recommend to be more specific on your port request. There's 5 rate centres in Mississauga: Cooksville, Streetsville, Port Credit, Malton, Clarkson Some providers will do all 5, but others may only LNP from a few from the list. Check on www.localcallingguige.com to find out which rate centre your phone is part of. Then you can specify with more clarity which rate centre the telephone provider can port the DID from. Cheers, Stephan Monette Unlimitel Inc. Tel.: 1-877-464-6638 Fax: (613) 482-1077 On 2010-07-13, at 4:41 PM, Bruce N wrote: Hi Guys, Which providers have the ability to port 905 (Mississauga) numbers?I am leaning towards the un-metered inbound. Reliable and commercial grade providers only please. Thanks,Bruce _ MSN Dating: Find someone special. Start now. http://go.microsoft.com/?linkid=9734384 - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
[biz] Toronto Star (June 28)
Hi everyone, I have a client (startup company) in Montreal (Technowait) that has some story written in today's Toronto Star newspaper. They designed a predictive waiting queue system for doctor's appointment. This is very popular in Montreal where the average wait in the emergency room is around 20 hours to see a doctor. (I'm glad we have local doctors here in Casselman, Ontario!). He's asking me if I can find 2 copies of today's edition for him to laminate a copy of the article. Can someone be kind enough to mail us 2 copies of today's Toronto Star newspaper? Get back to me offline and I will arrange to pay you for the trouble and the shipping. Thanks in advance, Stephan Monette Unlimitel Inc. - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
Re: [biz] firewall appliance in front of pbx recommendation
Have thought using L3/L4 high performance switches? You can program your routes and ACL to restrict access to your Asterisk server. The good ones are a bit expansive, but they're the only one who can do the job under high traffic volume. Allied Telesis has a good switch for this application: AT-x900-12XT/S. http://www.alliedtelesis.com/products/detail.aspx?pid=595lid=19 Expect to pay about $1,600 to $1,700 for this unit. Or you can look at Cisco Catalyst switches, but they're too expansive and the Allied Telesis does the job perfectly. Good luck. Stephan Monette Unlimitel Inc. Tel.: 1-877-464-6638 Fax: (613) 482-1077 On 2009-12-24, at 11:01 AM, Tony Cowling wrote: Looking for feedback on what kind of firewall appliance are being used in front of asterisk servers. for example cisco pix, or asa along those lines. i am looking for make, model numbers ios version that work well we sustain 5meg of voip data and find some issues using iptables on voice quality. if any-one has appliances for sale we might consider buying 2 for pbx in 2 diff locations - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
Re: [biz] RE: [on-asterisk] Mediatrix channel resellers in GTA
Bruce, The MTX2102 is designed to be connected between your modem and your router and manages it's own QOS for VoIP. The MTX1102 is designed to be connected behind your router with no QOS. This is the only difference (software) between the 2 units. We sell the MTX2102 to our customers and we never hear about them unless the customer has some issues with their internet connection. We sold over 500 units and we only got 2 DoA (dead on arrival) units. This is the only 2 units we had to RMA in the past 5 years. That said, they're not the cheapest around, but your support cost is very low. Good luck. Stephan Monette Unlimitel Inc. On 2009-12-10, at 5:33 PM, Bruce N wrote: Mistakenly posted to aster...@uc.org. Shifting this message over to biz thread. Sorry. Who sells Mediatrix products in Canada for reasonable price? Looking for Mediatrix 1102 or 2102 (what's the difference?). Thanks, Bruce From: het...@hotmail.com To: aster...@uc.org Date: Thu, 10 Dec 2009 17:31:07 -0500 Subject: [on-asterisk] Mediatrix channel resellers in GTA Hello, Who sells Mediatrix products in Canada for reasonable price? Looking for Mediatrix 1102 or 2102 (what's the difference?). Thanks,Bruce _ Windows Live: Keep your friends up to date with what you do online. http://go.microsoft.com/?linkid=9691815 _ Eligible CDN College University students can upgrade to Windows 7 before Jan 3 for only $39.99. Upgrade now! http://go.microsoft.com/?linkid=9691819 - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
Re: [biz] RE: [on-asterisk] Mediatrix channel resellers in GTA
Many routers offers QOS, but few of them really works well. Stephan Monette Unlimitel Inc. On 2009-12-10, at 8:32 PM, Walter Ritchi wrote: Don't most routers have QOS built in? Sent from my iPhone On 2009-12-10, at 8:21 PM, Bruce N het...@hotmail.com wrote: Thanks for the great clarification Stephan. QOS makes a big difference in some instances. Regards, Bruce CC: biz@taug.ca From: monet...@unlimitel.ca Date: Thu, 10 Dec 2009 19:51:46 -0500 To: het...@hotmail.com Subject: Re: [biz] RE: [on-asterisk] Mediatrix channel resellers in GTA Bruce, The MTX2102 is designed to be connected between your modem and your router and manages it's own QOS for VoIP. The MTX1102 is designed to be connected behind your router with no QOS. This is the only difference (software) between the 2 units. We sell the MTX2102 to our customers and we never hear about them unless the customer has some issues with their internet connection. We sold over 500 units and we only got 2 DoA (dead on arrival) units. This is the only 2 units we had to RMA in the past 5 years. That said, they're not the cheapest around, but your support cost is very low. Good luck. Stephan Monette Unlimitel Inc. On 2009-12-10, at 5:33 PM, Bruce N wrote: Mistakenly posted to aster...@uc.org. Shifting this message over to biz thread. Sorry. Who sells Mediatrix products in Canada for reasonable price? Looking for Mediatrix 1102 or 2102 (what's the difference?). Thanks, Bruce From: het...@hotmail.com To: aster...@uc.org Date: Thu, 10 Dec 2009 17:31:07 -0500 Subject: [on-asterisk] Mediatrix channel resellers in GTA Hello, Who sells Mediatrix products in Canada for reasonable price? Looking for Mediatrix 1102 or 2102 (what's the difference?). Thanks,Bruce _ Windows Live: Keep your friends up to date with what you do online. http://go.microsoft.com/?linkid=9691815 _ Eligible CDN College University students can upgrade to Windows 7 before Jan 3 for only $39.99. Upgrade now! http://go.microsoft.com/?linkid=9691819 - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca _ Windows Live: Keep your friends up to date with what you do online. http://go.microsoft.com/?linkid=9691815 - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
[biz] Unlimitel open up 21 new rate centers in Ontario and Quebec
Hello Asterisk users! This is an email from Unlimitel to announce that we just opened up 21 new rate centers which allows you to get DIDs from new cities and also LNP (transfer) numbers from the listed cities to our network. New rate centers: Oakville, St-Catharines, Milton, and many more Checkout this link for all the details: http://www.unlimitel.ca/newsletter/082009/ Just like all our existing PRI-T1, we connect out new PRI-T1 (rate centers) directly on our provider's SONET RING for better redundancy and top voice quality. Thank you. Stephan Monette Unlimitel Inc. Tel.: 1-877-464-6638, x221 Fax: (613) 482-1077 - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
Re: [biz] Greetings from Reza - a TAUG enthusiast from the past.
Let me know when you do this. I'll try to make it to Toronto. Stephan Monette Unlimitel Inc. Tel.: 1-877-464-6638, x221 Fax: (613) 482-1077 On 21-Jul-09, at 1:22 PM, Keith Major | Aquarius Telecom wrote: I'm for the pub option. Why not? They have food and drinks and it would be a great opportunity for everyone to catch up with each other. Keith Major Network Engineer Business Development Aquarius Telecom Inc. www.aquariustel.com Hosted PBX Services Business VoIP Solutions ___ This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e- mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen. -Original Message- From: spdit...@gmail.com [mailto:spdit...@gmail.com] On Behalf Of Simon P. Ditner Sent: July-21-09 11:34 AM To: Keith Major | Aquarius Telecom Cc: Reza Asterisk Consultant; biz@taug.ca; aster...@uc.org Subject: Re: [biz] Greetings from Reza - a TAUG enthusiast from the past. I was really hoping they'd just be done with it by now... I'll look into some pubs with party rooms. U of T has rooms for ~ $100 a session. On Tue, Jul 21, 2009 at 11:24 AM, Keith Major | Aquarius Telecomk.ma...@aquariustel.com wrote: Welcome Home Reza! I was thinking the city workers strike has put a dent into our monthly meetings since we use their facilities for most of our meetings. Any ideas on a place we could use as a one-off for a meeting? Best Regards, Keith Major Network Engineer Business Development Aquarius Telecom Inc. www.aquariustel.com Hosted PBX Services Business VoIP Solutions ___ This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e- mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen. -Original Message- From: Reza Asterisk Consultant [mailto:aster...@neoenova.com] Sent: July-21-09 2:47 AM To: biz@taug.ca; aster...@uc.org Subject: [biz] Greetings from Reza - a TAUG enthusiast from the past. *Hello Everyone:* I don't mean to cross post - but I do have a lot of friends, associates and people I have done business with from both the tech list and the biz list (almost 100 of you I know personally). As most of you know I had left for overseas opportunities in January 2008 and have traveled as far as Malaysia. I am back home in Toronto, re-settled and would like to initiate a get together, spike up interest and boost the TAUG energy once again. I understand the city strikes has put a LOT of things in chaos mode and in the midst of the chaos - most Torontonians are finding innovative solutions to problems that have generated as a result. I would like to organize a get together and will try to contact some of my sources to see if they would be generous to extend to us some of their facilities. I'm anxious to meet all of you whom I've met over the course of the last few years.Please don't reply to this thread, instead contact me directly if you are interested to meet up - and I will try to organize a meeting place for us. For those of you who do not know me -- I'm your TAUG promoter at major conference and trade shows - almost everywhere when there is an opportunity and a free booth was provided to us and have actively participated as a trainer and public speaker on Asterisk at international and local events. I have also represented promoted TAUG locally and at overseas events, non-profits, user groups - and at Career Fairs where TAUG booths were generously provided to us. Looking forward to connect with all
Re: [biz] Stable Bandwidth Provider
Hey Keith, If you need to use VoIP with your DSL connection, we can help you out. Our DSL network connects directly to our VoIP network and we have a carrier class traffic shaper on our end to prioritize our VoIP traffic on your download link. So if you install a small traffic shaper like the LinkSys OGV200 at the DSL connection end to prioritize VoIP traffic on your upload link, you get VoIP priority on both ends of the connection. Check it out here: http://www.unlimitel.ca/temp/services/internet_services/high_speed.html Our DSL service is optimized for Unlimitel's VoIP services. If you don't use our VoIP services, you probably won't see any difference other DSL providers. Of course, the quality of the service depends on the quality of your local loop with the DSL circuit on it. If you have a bad loop, the DSL service will be bad. Cheers. On Fri, 2009-02-13 at 23:01 -0500, Keith Major | Aquarius Telecom Inc. wrote: Good Evening, I’m looking to replace a Bell DSL connection on University Ave in Toronto and I was wondering if anyone out there could point me in the direction of a reliable provider who could provide a static IP. Thanks in advance. Keith Keith Major Network Engineer Business Development Aquarius Telecom Inc. www.aquariustel.com 416.800.0833 ext. 1005 clearlylogo3-0803 Hosted PBX Services Business VoIP Solutions ___ This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen. No virus found in this outgoing message. Checked by AVG. Version: 7.5.552 / Virus Database: 270.10.22/1946 - Release Date: 11/02/2009 11:13 AM -- ** Stephan Monette Unlimitel Inc. Tel.: 613-688-6212, x221 Fax.: 613-482-1077 - To unsubscribe, e-mail: biz-unsubscr...@taug.ca For additional commands, e-mail: biz-h...@taug.ca
Re: [biz] Fax to e-mail service
We do using our T1 fax server: http://www.unlimitel.ca/temp/services/internet_services/fax_ala_carte.html Thanks. Stephan Monette Unlimitel Inc. Tel.: 613-688-6212. x221 TF : 1-877-464-6638, x221 FAX : 613-482-1077 Dean Yorke wrote: Hi All, Just wondering if anyone in the GTA offers Fax to e-mail service. Thanks - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [biz] Asterisk PA/Paging
Hey Keith, We use a Polycom IP301 and connect the speaker of the phone to the PA (Bogen PA). We also program the IP-301 phone to automatically answer any incoming calls and program asterisk to set the proper Header for auto-answer. BUT BY OPENING THE IP-301 PHONE, YOU WILL VOID THE WARRANTY. I also have a customer who's using the VoIP paging gateway from CyberData: http://www.cyberdata.net/products/voip/voip-pager.html Cheers. Stephan Monette Unlimitel Inc. Tel.: 613-688-6212. x221 TF : 1-877-464-6638, x221 FAX : 613-482-1077 Keith Major | Aquarius Telecom Inc. wrote: Hi All, We have a prospect in a warehouse that would require paging to be done on a PA type of system through the phone, i.e. someone answers an inbound call, puts the person on hold, enters a feature code and says, “Keith line 1 please, Keith line 1”. Similar to what you would find at the grocery store. We would like to deploy an Asterisk solution for them but, this is one requirement that is needed. If anyone would like to share their thoughts on this it would be appreciated. Thanks, Keith Major Business Development Manager Aquarius Telecom Inc. HYPERLINK http://www.aquariustel.com/www.aquariustel.com 416.800.0833 ext. 2005 ___ This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen. No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.6 - Release Date: 17/01/2008 12:00 AM - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Win $500.00 of free VoIP services from Unlimitel!
Hey Asterisk lovers! We have an opened positions at Unlimitel that could interest some of you: 1- VoIP Technical support (Asterisk) Job description: The VoIP technical support position will require the technician to handle all trouble ticket for VoIP customers (about 50%) and will also need to maintain the lab systems and configuration for specific test needs (10%). He will also assist in accounts provisioning (10%), 911 VoIP registration reports (5%), LNP reports and 411 directory reports (5%). And finally, the technician will monitor and acknowledge any alarms on the operational VoIP network (20%). The technician needs to be agile with FreePBX/Trixbox. He will need to have a very good understanding of IP networks and VoIP networks. He also need to be very comfortable with Linux OS (CentOS) and MySQL servers. We will train the technician on maintaining our CarrierClass telephone switch and how to maintain our Ethernet switches. Cisco switches knowledge is a plus, but not necessary. Billingual (english/french) technician is a plus, but not necessary. The position will require pager duties outside normal working hours in rotation with the other geek (me!). We work in a very quiet environment in a rural village in eastern Ontario (Casselman) where cost of living is much lower than big cities. We've been in business for 10 years and are one of the top VoIP providers for IP-PBX servers in Canada with T1 links from Quebec City to Vancouver. I hope this description will give you a good idea of what we're looking for. If one of you refer a candidate to us and we hire that candidate, we will give you $500.00 in VoIP services free as a token of our appreciation! Thank you. Stephan Monette Unlimitel Inc. Tel.: 1 (877) 464-6638, x221
RE: [biz] SIP 900 service
Kristian, If you want to offer 900 base services, you need to use Bell's MegaLink services. Or you need to find a VoIP provider who uses MegaLinks from Bell. Stephan Monette Unlimitel inc. Tel.: 1 (877) 464-6638, x221 Fax.: (613) 443-7773 -Original Message- From: Kristian Ward [mailto:[EMAIL PROTECTED] Sent: Monday, May 01, 2006 10:13 AM To: 'Simon P. Ditner'; biz@taug.ca Subject: RE: [biz] SIP 900 service Im also looking for information for this for a new service im trying to roll out on the net... Any luck finding anything? -Original Message- From: Simon P. Ditner [mailto:[EMAIL PROTECTED] Sent: Saturday, April 29, 2006 7:14 PM To: biz@taug.ca Subject: [biz] SIP 900 service A friend of mine wants to run a toll-based tech support line -- I've poked around voip-info.org a bit, but I can't seem to find anyone offering 900 service; anyone here providing it? Contact me off-list if so. Cheers, spd - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.5.0/325 - Release Date: 4/26/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.5.0/325 - Release Date: 4/26/2006 - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
RE: [biz] SIP 900 service
Kristian, If you want to offer 900 base services, you need to use Bell's MegaLink services. Or you need to find a VoIP provider who uses MegaLinks from Bell. Stephan Monette Unlimitel inc. Tel.: 1 (877) 464-6638, x221 Fax.: (613) 443-7773 -Original Message- From: Kristian Ward [mailto:[EMAIL PROTECTED] Sent: Monday, May 01, 2006 10:13 AM To: 'Simon P. Ditner'; biz@taug.ca Subject: RE: [biz] SIP 900 service Im also looking for information for this for a new service im trying to roll out on the net... Any luck finding anything? -Original Message- From: Simon P. Ditner [mailto:[EMAIL PROTECTED] Sent: Saturday, April 29, 2006 7:14 PM To: biz@taug.ca Subject: [biz] SIP 900 service A friend of mine wants to run a toll-based tech support line -- I've poked around voip-info.org a bit, but I can't seem to find anyone offering 900 service; anyone here providing it? Contact me off-list if so. Cheers, spd - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.5.0/325 - Release Date: 4/26/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.5.0/325 - Release Date: 4/26/2006 - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
RE: [biz] SIP 900 service
Kristian, Sorry for the email problem. My email server had in some smtp problems. Looks like it's all fixed now. Stephan Monette Unlimitel inc. Tel.: 1 (877) 464-6638, x221 Fax.: (613) 443-7773 -Original Message- From: Kristian Ward [mailto:[EMAIL PROTECTED] Sent: Monday, May 01, 2006 11:25 AM To: [EMAIL PROTECTED]; biz@taug.ca Subject: RE: [biz] SIP 900 service For some reason bud that hit my inbox like 5 times... Weird But thanks for the info -Original Message- From: Stephan Monette [mailto:[EMAIL PROTECTED] Sent: Monday, May 01, 2006 11:17 AM To: biz@taug.ca Subject: RE: [biz] SIP 900 service Kristian, If you want to offer 900 base services, you need to use Bell's MegaLink services. Or you need to find a VoIP provider who uses MegaLinks from Bell. Stephan Monette Unlimitel inc. Tel.: 1 (877) 464-6638, x221 Fax.: (613) 443-7773 -Original Message- From: Kristian Ward [mailto:[EMAIL PROTECTED] Sent: Monday, May 01, 2006 10:13 AM To: 'Simon P. Ditner'; biz@taug.ca Subject: RE: [biz] SIP 900 service Im also looking for information for this for a new service im trying to roll out on the net... Any luck finding anything? -Original Message- From: Simon P. Ditner [mailto:[EMAIL PROTECTED] Sent: Saturday, April 29, 2006 7:14 PM To: biz@taug.ca Subject: [biz] SIP 900 service A friend of mine wants to run a toll-based tech support line -- I've poked around voip-info.org a bit, but I can't seem to find anyone offering 900 service; anyone here providing it? Contact me off-list if so. Cheers, spd - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.5.0/325 - Release Date: 4/26/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.5.0/325 - Release Date: 4/26/2006 - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.5.0/325 - Release Date: 4/26/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.5.0/325 - Release Date: 4/26/2006 - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
