Re: [OSL | CCIE_Voice] Fwd: Failure of Adding subscriber-VM Server 2.0 - Closed

[ShinGei Yong]

Hi Otto,

I think i should apologize to the rest of fellow's and of course you too.
This is a very big mistake that i've made and let me unforgettable.
You're right, the CUCMBE is a single server solution which cannot add any
subscriber to the cluster, referring to CUCM SRND page 1017,

"Because Unified CMBE runs on a single hardware platform, it provides a
single instance of
Unified CM (a combined publisher and single subscriber instance, and a
secondary
subscriber instance is not configurable)."

Well, i think re-understand the SRND is what i need to do now before
proceeding with the new setup and installation.

Thanks for all the support.

Shingei

On Fri, Mar 5, 2010 at 8:13 PM, Otto Sanchez  wrote:

> Hey Shingei,
>
> That's why I asked those command outputs, I wanted to confirm that this was
> valid publisher node, because the message that you are getting relates to
> the sub not finding the publisher figure on the "pub" node, that should be
> the problem, you are basically installing two different products, so the sub
> installation will not recognize the cucmbe as a valid cucm "pub" node
>
> Remember that cucmbe is a single server solution and you cannot add any new
> subscriber to the cluster, it's like an standalone cluster by itself and
> hardened to work with the intended server infrastructure,
>
> HTH,
>
>
> On Thu, Mar 4, 2010 at 11:34 PM, ShinGei Yong wrote:
>
>> Hi Otto,
>>
>> I believe the installation process were followed carefully according to
>> the installation guide. The only difference is the the guide below show the
>> CUCM installation, and my current first node is CUCMBE(which mean CUCM and
>> CUC coexist). During the 2nd node(Sub) installation, i choose CUCM.
>>
>> Does it cause any issue?
>>
>> I'll capture below request file and send to you shortly.
>>
>> thanks
>> Shingei.
>>
>>
>> On Fri, Mar 5, 2010 at 10:32 AM, Otto Sanchez  wrote:
>>
>>> Hi,
>>>
>>> Did you make sure you carefully followed these guidelines?:
>>>
>>> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/install/7_0_1/install/cmins701.html#wp350770
>>>
>>> If yes, please provide install and upgrade log by the time the sub
>>> installation was performed and the output of the following commands:
>>>
>>> run sql select name,nodeid from ProcessNode
>>> show network cluster
>>> show network eth0
>>>
>>> Also, system and application log,
>>>
>>> thanks,
>>>
>>>
>>>
>>>
>>> On Thu, Mar 4, 2010 at 9:40 AM, ShinGei Yong wrote:
>>>
 Opps, the message bounce back due to the file size restriction.

 Gang, you may request the capture log file from me if you willing to
 help.

 Thanks.
 Shingei.

 -- Forwarded message --
 From: ShinGei Yong 
 Date: Thu, Mar 4, 2010 at 10:02 PM
 Subject: Re: [OSL | CCIE_Voice] Failure of Adding subscriber-VM Server
 2.0
  To: Duy Nguyen , ccie_voice@onlinestudylist.com,
 bill.tal...@aos5.com, pav.c...@gmail.com
 Cc: shingei.y...@gmail.com


 Hi Bill,

 Regarding the VMWare setup, for VM Server 2.0, there are only two
 network mode available which are to "host" only and "bridge". For the ease
 of setup, i configured the network option for both nodes connected to host,
 so i can monitor the setup easily, other words, my machine is the "gateway"
 for both nodes. Both of them able to reach me through icmp ping and each
 other vice versa, no any "firewall" in between. Also, there is only a 
 single
 10.10.210.5 Pub server in VM network. Both nodes are assigned to the same
 VMnet interface. You may refer to the attached pic named "CUCM-PUB-SUB &
 RTMT Server connectivity"

 Hi Duy,

 IP was used throughout the entire setup, else the CUCM-PUB (10.10.210.5)
 ip address will not appear on the validation error screen. Also, from the
 jpg named CUCM-PUB-SUB, it shown that the IP address is assigned to PUB and
 SUB.

 Hi Pavan,

 Please find attached log files. As the VM node not connecting to a
 physical switch, i'm not sure can sniff the VMnet adapter interface. The
 environment doesn't contain a DNS server, i tried to reduce the complexity
 by not using DNS in IP network.

 Guys, i attached another 2 jpg which showing that i initiated the system
 validation from CUCM-Sub console while RTMT is ON and monitoring the
 process. Please take note on the timestamp on the WINXP machine, showing
 20:55:46 which i started the validation. The 2nd jpg named log message 2
 showing  that the validation has failed, and the RTMT system log showing
 that the process ended at 20:55:50. During this period of time, the process
 named

 Mar 4 20:55:46, CUCM-PUB, Info,  sshd(pam_unix)[18244], : session opened
 for user sftpuser by (uid=0), 18778
 Mar 4 20:55:46, CUCM-PUB, Info,  sshd(pam_unix)[18244], : session closed
 for user sftpuser, 18779...etc" and keep repeated

 The 

Re: [OSL | CCIE_Voice] CUPC DIABLED

[J Hogan]

I rebooted the presence server and now this user works perfect. Thanks
Everyone

One more question

I am tring to use the one presence server to cover two domains I am tring to
work with the Subcluster or adding another node,,, Is there anyway to use
this in a multitenant environment?

On Fri, Mar 5, 2010 at 7:52 AM, Steve Sarrick  wrote:

>  I think I have seen this and if you disable Extension Mobility on the
> phone, add the user, re-enable EM should work for you.
>
>
>
> Steve
>
>
>
> *From:* ccie_voice-boun...@onlinestudylist.com [mailto:
> ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *J Hogan
> *Sent:* Friday, March 05, 2010 8:50 AM
> *To:* Ashar Siddiqui
> *Cc:* ccie_voice@onlinestudylist.com
> *Subject:* Re: [OSL | CCIE_Voice] CUPC DIABLED
>
>
>
> Looks like delete and read add here i come :-)
>
> On Fri, Mar 5, 2010 at 7:00 AM, Ashar Siddiqui 
> wrote:
>
> If you have already associated that user with the phone then it would be
> grayed out.
> Check that at end user you have selected "Allow control of device from CTI"
> and you have added "CTI enabled" in groups.
> At the end user, also check device association..it must have CUPC and
> Physical phone.
>
> If it still doesn't work then I would go for deleting the user, making it
> again as above and then associating it with the devices.
>
> Ash>
>
>
>
> J Hogan wrote:
>
> it seems that on the phone(7942) that the user who is not working will not
> allow me to set the "owner user ID" it is grayed out.
>
>
>  On Fri, Mar 5, 2010 at 4:27 AM, Ashar Siddiqui 
> wrote:
>
> Hello,
>
> Please make sure that you have assigned the CUPC and CUP Capabilities under
> System > Licensing > Capabilities Assignment.
> Also check if you have assigned the owner id and the devices are associated
> with the user, both the physical phone and CUPC.
>
> Hope this helps.
>
> Ash>
>
> J Hogan wrote:
>
> Hello Everyone
>
>   I am working with CUPC. I have two users and one works just fine but the
> other one is disabled ALL the time. I have checked and checked the settings
> between the working client and the non working client and I am not seeing a
> difference.
>   I log in from the same laptop with the two differnt credentials and one
> works and the other does not, Shows available for IM bt thats it
>
> any thoughts?
>
>
> --
> J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
> Yahoo ID: jhogan552000
> AIM ID: jhogan55
> MSN ID: jhogan55
> ICQ ID: 257599283
>
> Work hard and get a check,
> Work smart and earn a living
>
> --
>
>
>
> ___
>
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com
>
>
>
>
>
>
>
>
> --
> J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
> Yahoo ID: jhogan552000
> AIM ID: jhogan55
> MSN ID: jhogan55
> ICQ ID: 257599283
>
> Work hard and get a check,
> Work smart and earn a living
>
>
>
>
>
>
> --
> J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
> Yahoo ID: jhogan552000
> AIM ID: jhogan55
> MSN ID: jhogan55
> ICQ ID: 257599283
>
> Work hard and get a check,
> Work smart and earn a living
>



-- 
J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283

Work hard and get a check,
Work smart and earn a living
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] Theory questions from Vol 1, Labs 5a-c

[Roger Källberg]

Hi Otto,
Thank you for correcting me about question 4. The scenario that you explained 
is exactly what I had experienced, but I remembered wrong when I described it.
Brgds,
Roger Källberg
Consultant
Cygate AB
Eric Perssons väg 21, SE-217 62 MALMÖ

Direkt: +46108787498
Växel: +46108787400
roger.kallb...@cygate.se

Från: Otto Sanchez [o...@ipexpert.com]
Skickat: den 5 mars 2010 19:38
Till: Berry, Matthew J.; Roger Källberg
Kopia: CCIE Voice OSL (ccie_voice@onlinestudylist.com)
Ämne: Re: [OSL | CCIE_Voice] Theory questions from Vol 1, Labs 5a-c

Hi Matthew, Roger,

Just wanted to add some few comments:

1.- According to the h.323 configuration guide for 12.4T and 15.0, the command 
zone local includes the RAS port option, i.e, zone local zonename domainname 
[ras-ip-address] [port], where port is the RAS listening port on the GK, 
however when you take a look at the ios voice command reference the zone local 
syntax is zone local gatekeeper-name domain-name [ras-IP-address] [invia 
inbound gatekeeper | outvia outbound gatekeeper [enable-intrazone]] which does 
not include port potion to set the RAS signaling port. Also when trying with my 
2811 router the latter option seems to be the valid one. So my conclusion by 
now is that RAS port in the GK should remain at 1719 (default).

3.- You may find also a good explanation and example of this in the CUCM SRND 
page 10-96

4.- The owner id in the phone configuration is used also by the phone mobility 
softkey to let the system know where the call should be sent (according to the 
rdp destination number owner), remote destination will still ring without this 
setting

HTH,


2010/3/5 Roger Källberg 
mailto:roger.kallb...@cygate.se>>
Hi Matthew,
Nice to see that your keeping busy and that you put so high hopes to my 
knowledge. :-)

I can't answer all your questions, not right now anyway ;-) I'll look in to 
these and get back to you if you haven't got response from someone else.

2. The reason for that dialplan pattern, I guess that's what you are referring 
to, can wreck havoc to BACD and CUE is that it changes the ANI of the CME 
phones to the full E.164. That might or might not be a problem, depending on 
how you have setup the VM boxes and so on. The other part of this question, 
registering DN with GK, that depends on what format of the DN that the question 
asks for. It might not be stated and then the short number, ie 3002 to take one 
of the PL DN's as an example, would be doable to use for registration.

3. You have summarized it pretty well, that's pretty much what app dial rules 
are used for. It allows applications like Mobile Connect to change the dialed 
number on the fly with the rules that are setup. I also think that it could be 
used to change the caller number, but I haven't tried that myself. I usually go 
for a H.323 gw whenever I need to get cell phone integrations to work for a 
customer, and in that I change the DNIS or ANI to the standard that the telco 
what's it in.

Answer to q 4.

* Associations on the end user is used for controlling the phone config 
from CCMUSER pages and also to be able to set the primary extension.


* Association on the device is used for, and is mandatory if no UDP is 
created for the user, to get the Mobile Connect to work.


* Association on the line is used for presence.

There are certainly more usage for all of these, but these are the keys as far 
as I know.

Brgds,
Roger Källberg

Från: Berry, Matthew J. 
[mjbe...@krollontrack.com]
Skickat: den 5 mars 2010 04:02
Till: CCIE Voice OSL 
(ccie_voice@onlinestudylist.com)
Ämne: [OSL | CCIE_Voice] Theory questions from Vol 1, Labs 5a-c


All -



I have several theory questions that came up during my time spent in labs 5a, 
5b, and 5c.  I am hoping that some super smart CCIE candidates may have found 
the answer to these questions.



Roger and Ossamah, I'm looking to you guys to represent. :)



1.  How do you source RAS messages from a specific port on a gateway?  I know 
you can define the "h225 listen-port " but that seems to only be one part.  
You can also configure the gateway to talk to the gatekeeper over a specific 
port using "h323-gateway voip ip PL ipaddr 10.10.110.1 1719".  How could I tell 
the gatekeeper to use a different port for interacting with RAS messages?



2.  Registering SCCP full qualified E.164 DNs can cause issues with BACD and 
CUE voicemail pilots.  Why is that?  What if the lab requires us to register 
all CUCME phone DNs with the gatekeeper?



3. What is the purpose of application dial rules?  Lab 5c utilized it for 
Mobile Connect and Mobile Voice Access, but there was no explanation on the 
Proctor Guide or the volume one walkthroughs.  Can someone speak to the value 
there?  It seems like it would allow a user to enter their own re

Re: [OSL | CCIE_Voice] Theory questions from Vol 1, Labs 5a-c

[Otto Sanchez]

Hi Matthew, Roger,

Just wanted to add some few comments:

1.- According to the h.323 configuration guide for 12.4T and 15.0, the
command zone local includes the RAS port option, i.e, *zone local* *zonename
domainname **[**ras-ip-address**] [**port]*, where port is the RAS listening
port on the GK, however when you take a look at the ios voice command
reference the zone local syntax is *zone local **gatekeeper-name domain-name
* [*ras-IP-address*] [*invia* *inbound gatekeeper* | *outvia* *outbound
gatekeeper* [*enable-intrazone*]] which does not include port potion to set
the RAS signaling port. Also when trying with my 2811 router the latter
option seems to be the valid one. So my conclusion by now is that RAS port
in the GK should remain at 1719 (default).

3.- You may find also a good explanation and example of this in the CUCM
SRND page 10-96

4.- The owner id in the phone configuration is used also by the phone
mobility softkey to let the system know where the call should be sent
(according to the rdp destination number owner), remote destination will
still ring without this setting

HTH,


2010/3/5 Roger Källberg 

>  Hi Matthew,
>
> Nice to see that your keeping busy and that you put so high hopes to my
> knowledge. :-)
>
>
>
> I can't answer all your questions, not right now anyway ;-) I'll look in to
> these and get back to you if you haven't got response from someone else.
>
>
>
> 2. The reason for that dialplan pattern, I guess that's what you are
> referring to, can wreck havoc to BACD and CUE is that it changes the ANI of
> the CME phones to the full E.164. That might or might not be a problem,
> depending on how you have setup the VM boxes and so on. The other part of
> this question, registering DN with GK, that depends on what format of the DN
> that the question asks for. It might not be stated and then the short
> number, ie 3002 to take one of the PL DN's as an example, would be doable to
> use for registration.
>
>
>
> 3. You have summarized it pretty well, that's pretty much what app dial
> rules are used for. It allows applications like Mobile Connect to change the
> dialed number on the fly with the rules that are setup. I also think that it
> could be used to change the caller number, but I haven't tried that myself.
> I usually go for a H.323 gw whenever I need to get cell phone integrations
> to work for a customer, and in that I change the DNIS or ANI to the standard
> that the telco what's it in.
>
>
>
> Answer to q 4.
>
> · Associations on the end user is used for controlling the phone
> config from CCMUSER pages and also to be able to set the primary extension.
>
>
>
> · Association on the device is used for, and is mandatory if no
> UDP is created for the user, to get the Mobile Connect to work.
>
>
>
> · Association on the line is used for presence.
>
>
>
> There are certainly more usage for all of these, but these are the keys as
> far as I know.
>
>
>
> Brgds,
>   *Roger Källberg*
>   --
> *Från:* Berry, Matthew J. [mjbe...@krollontrack.com]
> *Skickat:* den 5 mars 2010 04:02
> *Till:* CCIE Voice OSL (ccie_voice@onlinestudylist.com)
> *Ämne:* [OSL | CCIE_Voice] Theory questions from Vol 1, Labs 5a-c
>
>   All -
>
>
>
> I have several theory questions that came up during my time spent in labs
> 5a, 5b, and 5c.  I am hoping that some super smart CCIE candidates may have
> found the answer to these questions.
>
>
>
> Roger and Ossamah, I'm looking to you guys to represent. :)
>
>
>
> 1.  How do you source RAS messages from a specific port on a gateway?  I
> know you can define the "h225 listen-port " but that seems to only be
> one part.  You can also configure the gateway to talk to the gatekeeper over
> a specific port using "h323-gateway voip ip PL ipaddr 10.10.110.1 1719".
> How could I tell the gatekeeper to use a different port for interacting with
> RAS messages?
>
>
>
> 2.  Registering SCCP full qualified E.164 DNs can cause issues with BACD
> and CUE voicemail pilots.  Why is that?  What if the lab requires us to
> register all CUCME phone DNs with the gatekeeper?
>
>
>
> 3. What is the purpose of application dial rules?  Lab 5c utilized it for
> Mobile Connect and Mobile Voice Access, but there was no explanation on the
> Proctor Guide or the volume one walkthroughs.  Can someone speak to the
> value there?  It seems like it would allow a user to enter their own remote
> destination numbers (via ccmuser) without the access code of 9 and the dial
> rule could automatically prefix the 9.  Thoughts?
>
>
>
> 4.  When it comes to mobility,I know that I can associate an end user with
> a phone via End Users.  I can also set an Owner User ID via the Device
> page.  I can also associate the user with a line.  What is the big
> difference between these features and what account association is required
> for what service?
>
>
>
> Those are my questions for now. :)
>
> ___
> For

Re: [OSL | CCIE_Voice] CUPC DIABLED

[jhak67]

make sure em is disabled

Sent from my iPhone

On Mar 5, 2010, at 6:46 AM, J Hogan  wrote:

it seems that on the phone(7942) that the user who is not working  
will not allow me to set the "owner user ID" it is grayed out.




On Fri, Mar 5, 2010 at 4:27 AM, Ashar Siddiqui   
wrote:

Hello,

Please make sure that you have assigned the CUPC and CUP  
Capabilities under System > Licensing > Capabilities Assignment.
Also check if you have assigned the owner id and the devices are  
associated with the user, both the physical phone and CUPC.


Hope this helps.

Ash>

J Hogan wrote:


Hello Everyone

  I am working with CUPC. I have two users and one works just fine  
but the other one is disabled ALL the time. I have checked and  
checked the settings between the working client and the non working  
client and I am not seeing a difference.
  I log in from the same laptop with the two differnt credentials  
and one works and the other does not, Shows available for IM bt  
thats it


any thoughts?


--
J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283

Work hard and get a check,
Work smart and earn a living

___
For more information regarding industry leading CCIE Lab training,  
please visit www.ipexpert.com







--
J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283

Work hard and get a check,
Work smart and earn a living
___
For more information regarding industry leading CCIE Lab training,  
please visit www.ipexpert.com
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] CUPC DIABLED

[David]

-Original Message-
From: Steve Sarrick 
Sent: Friday, March 05, 2010 7:52 AM
To: J Hogan ; Ashar Siddiqui 
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] CUPC DIABLED



[The entire original message is not included]___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] Theory questions from Vol 1, Labs 5a-c

[Roger Källberg]

Hi Matthew,
Nice to see that your keeping busy and that you put so high hopes to my 
knowledge. :-)

I can't answer all your questions, not right now anyway ;-) I'll look in to 
these and get back to you if you haven't got response from someone else.

2. The reason for that dialplan pattern, I guess that's what you are referring 
to, can wreck havoc to BACD and CUE is that it changes the ANI of the CME 
phones to the full E.164. That might or might not be a problem, depending on 
how you have setup the VM boxes and so on. The other part of this question, 
registering DN with GK, that depends on what format of the DN that the question 
asks for. It might not be stated and then the short number, ie 3002 to take one 
of the PL DN's as an example, would be doable to use for registration.

3. You have summarized it pretty well, that's pretty much what app dial rules 
are used for. It allows applications like Mobile Connect to change the dialed 
number on the fly with the rules that are setup. I also think that it could be 
used to change the caller number, but I haven't tried that myself. I usually go 
for a H.323 gw whenever I need to get cell phone integrations to work for a 
customer, and in that I change the DNIS or ANI to the standard that the telco 
what's it in.

Answer to q 4.

· Associations on the end user is used for controlling the phone config 
from CCMUSER pages and also to be able to set the primary extension.


· Association on the device is used for, and is mandatory if no UDP is 
created for the user, to get the Mobile Connect to work.


· Association on the line is used for presence.

There are certainly more usage for all of these, but these are the keys as far 
as I know.

Brgds,
Roger Källberg

Från: Berry, Matthew J. [mjbe...@krollontrack.com]
Skickat: den 5 mars 2010 04:02
Till: CCIE Voice OSL (ccie_voice@onlinestudylist.com)
Ämne: [OSL | CCIE_Voice] Theory questions from Vol 1, Labs 5a-c


All -



I have several theory questions that came up during my time spent in labs 5a, 
5b, and 5c.  I am hoping that some super smart CCIE candidates may have found 
the answer to these questions.



Roger and Ossamah, I'm looking to you guys to represent. :)



1.  How do you source RAS messages from a specific port on a gateway?  I know 
you can define the "h225 listen-port " but that seems to only be one part.  
You can also configure the gateway to talk to the gatekeeper over a specific 
port using "h323-gateway voip ip PL ipaddr 10.10.110.1 1719".  How could I tell 
the gatekeeper to use a different port for interacting with RAS messages?



2.  Registering SCCP full qualified E.164 DNs can cause issues with BACD and 
CUE voicemail pilots.  Why is that?  What if the lab requires us to register 
all CUCME phone DNs with the gatekeeper?



3. What is the purpose of application dial rules?  Lab 5c utilized it for 
Mobile Connect and Mobile Voice Access, but there was no explanation on the 
Proctor Guide or the volume one walkthroughs.  Can someone speak to the value 
there?  It seems like it would allow a user to enter their own remote 
destination numbers (via ccmuser) without the access code of 9 and the dial 
rule could automatically prefix the 9.  Thoughts?



4.  When it comes to mobility,I know that I can associate an end user with a 
phone via End Users.  I can also set an Owner User ID via the Device page.  I 
can also associate the user with a line.  What is the big difference between 
these features and what account association is required for what service?



Those are my questions for now. :)
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] SIP phone registered with CUCME

[IYERK]

Hi Otto,

Thanks again. The supported firmware version is SIP42.8-3-3S. I downgraded 
and it works fine.

Kalyan



From:
Otto Sanchez 
To:
iy...@nationwide.com
Cc:
CCIE Voice OSL 
Date:
03/04/2010 12:29 PM
Subject:
Re: [OSL | CCIE_Voice] SIP phone registered with CUCME
Sent by:
ccie_voice-boun...@onlinestudylist.com



Kalyan,

Please try to use a lower sip firmware load version for you cme, the one 
that corresponds to your cme version 7.0(1), you may find this information 
in the cme compatibility matrix,

Thanks,

On Thu, Mar 4, 2010 at 12:06 PM,  wrote:

Hi Guys, 

I was wondering if any one else had the same problem that I have with a 
SIP phone registered with CME 

CME version 7.0(1) on router 2821 running IOS 12.4(22) T3 
Phone - 7962 running SIP load SIP42.8-5-3-4S 

The SIP phone is registered with the CME. I can make calls /receive 
 calls, 

I call from a SCCP/SIP phone registered with CUCM or from a PSTN phone, 
call rings on the SIP phone and if I answer the call, everything is good. 
However if I don't answer the phone and if I dont hang up the phone I made 
the call from, the SIP phone keeps ringing on that line and never 
disconnects. I have to reset the phone by unplugging the ethernet and 
reboot the phone, 

Thanks 
Kalyan 


___
For more information regarding industry leading CCIE Lab training, please 
visit www.ipexpert.com




-- 
Regards,

Otto Sanchez 
CCIE #25592 (Voice) 
Support Engineer - IPexpert, Inc.
URL: http://www.IPexpert.com
___
For more information regarding industry leading CCIE Lab training, please 
visit www.ipexpert.com


___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] Hold, Xfer, doesn't work, it drops the call when it comes from a CUBE gateway

[Jeff Knuckle]

If you didn't make any changes and this problem just suddenly appeared, this 
may warrant pointing the finger at the SIP carrier, I would contact them and 
ask what are they seeing on their system, what are you sending that their 
system doesn't like and is causing them to drop the call.


 Jeff

From: Cristobal Priego [mailto:cristobalpri...@gmail.com]
Sent: Thursday, March 04, 2010 5:40 PM
To: Jeff Knuckle
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] Hold, Xfer, doesn't work, it drops the call 
when it comes from a CUBE gateway

we did debugs on ccsip, voice ccapi inout,

rebooted the server, restarted tftp, voice media streaming app, no registration 
issuew sith HW transcoder and MTP

this is driving me crazy.

we didn't make any change it was working until 5 days ago.  i'll keep the 
troubleshooting
2010/3/4 Jeff Knuckle 
mailto:jknuc...@nationwidelab.com>>
Did the "debug ccsip message" gave you any indications as to why the calls 
dropped? Do you have any registrations issues with HW/SW MTP or transcoders? 
Have you tried restarting the Voice Media Streaming App service?


 Jeff

From: 
ccie_voice-boun...@onlinestudylist.com
 
[mailto:ccie_voice-boun...@onlinestudylist.com]
 On Behalf Of Cristobal Priego
Sent: Thursday, March 04, 2010 4:04 PM

To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] Hold, Xfer, doesn't work, it drops the call when it 
comes from a CUBE gateway

Hello,


we have a production voip implementation, with SIP carriers, 3 days ago we were 
reported that MOH wasn't heard by the callers, they get silence and that they 
can't transfer calls or if they place a call on hold, when they try to resume 
it, it drops.

this is pretty much our topology

SIP carrier  --> CUBE --> CUCM --> phones

between CUBE and CUCM it doesn't matter if it's h.323 or sip it drops the calls 
any way. the CUBE is sitting on a 3845 running ios 12.4(24)T
it's our main gateway and it hosts 2 different cucm clusters. CUCCM is on 
version 6.1.3 latest version of 6.1.3

if i call in, once i put the call on hold after 5 seconds the call is dropped 
on the caller end, however on the ip phone the call is displayed as on hold and 
then when you press resume it's there the phone shows connected and after 30 
secs i get reorder tone

i have a p2 ticket open and we've been troubleshooting for 3 days, and nothing 
has improved.

i did some testing yesterday night. if i extend a PRI circuit into the system 
everything works like charm
I think the problem is between CUBE and CUCM

hopefully guys you can help me out

thanks

___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] CUPC DIABLED

[Steve Sarrick]

I think I have seen this and if you disable Extension Mobility on the
phone, add the user, re-enable EM should work for you.

 

Steve

 

From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of J Hogan
Sent: Friday, March 05, 2010 8:50 AM
To: Ashar Siddiqui
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] CUPC DIABLED

 

Looks like delete and read add here i come :-)

On Fri, Mar 5, 2010 at 7:00 AM, Ashar Siddiqui 
wrote:

If you have already associated that user with the phone then it would be
grayed out.
Check that at end user you have selected "Allow control of device from
CTI" and you have added "CTI enabled" in groups.
At the end user, also check device association..it must have CUPC and
Physical phone.

If it still doesn't work then I would go for deleting the user, making
it again as above and then associating it with the devices.

Ash>



J Hogan wrote: 

it seems that on the phone(7942) that the user who is not working will
not allow me to set the "owner user ID" it is grayed out.




On Fri, Mar 5, 2010 at 4:27 AM, Ashar Siddiqui 
wrote:

Hello,

Please make sure that you have assigned the CUPC and CUP Capabilities
under System > Licensing > Capabilities Assignment.
Also check if you have assigned the owner id and the devices are
associated with the user, both the physical phone and CUPC.

Hope this helps.

Ash>

J Hogan wrote: 

Hello Everyone

  I am working with CUPC. I have two users and one works just fine but
the other one is disabled ALL the time. I have checked and checked the
settings between the working client and the non working client and I am
not seeing a difference.
  I log in from the same laptop with the two differnt credentials and
one works and the other does not, Shows available for IM bt thats it

any thoughts?


-- 
J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283

Work hard and get a check,
Work smart and earn a living







 
___
For more information regarding industry leading CCIE Lab training,
please visit www.ipexpert.com
  

 




-- 
J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283

Work hard and get a check,
Work smart and earn a living

 




-- 
J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283

Work hard and get a check,
Work smart and earn a living

___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] CUPC DIABLED

[J Hogan]

Looks like delete and read add here i come :-)

On Fri, Mar 5, 2010 at 7:00 AM, Ashar Siddiqui  wrote:

>  If you have already associated that user with the phone then it would be
> grayed out.
> Check that at end user you have selected "Allow control of device from CTI"
> and you have added "CTI enabled" in groups.
> At the end user, also check device association..it must have CUPC and
> Physical phone.
>
> If it still doesn't work then I would go for deleting the user, making it
> again as above and then associating it with the devices.
>
> Ash>
>
>
> J Hogan wrote:
>
> it seems that on the phone(7942) that the user who is not working will not
> allow me to set the "owner user ID" it is grayed out.
>
>
>
> On Fri, Mar 5, 2010 at 4:27 AM, Ashar Siddiqui wrote:
>
>>  Hello,
>>
>> Please make sure that you have assigned the CUPC and CUP Capabilities
>> under System > Licensing > Capabilities Assignment.
>> Also check if you have assigned the owner id and the devices are
>> associated with the user, both the physical phone and CUPC.
>>
>> Hope this helps.
>>
>> Ash>
>>
>> J Hogan wrote:
>>
>>  Hello Everyone
>>
>>   I am working with CUPC. I have two users and one works just fine but the
>> other one is disabled ALL the time. I have checked and checked the settings
>> between the working client and the non working client and I am not seeing a
>> difference.
>>   I log in from the same laptop with the two differnt credentials and one
>> works and the other does not, Shows available for IM bt thats it
>>
>> any thoughts?
>>
>>
>> --
>> J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
>> Yahoo ID: jhogan552000
>> AIM ID: jhogan55
>> MSN ID: jhogan55
>> ICQ ID: 257599283
>>
>> Work hard and get a check,
>> Work smart and earn a living
>>
>> --
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please 
>> visit www.ipexpert.com
>>
>>
>>
>
>
> --
> J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
> Yahoo ID: jhogan552000
> AIM ID: jhogan55
> MSN ID: jhogan55
> ICQ ID: 257599283
>
> Work hard and get a check,
> Work smart and earn a living
>
>
>


-- 
J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283

Work hard and get a check,
Work smart and earn a living
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] CUPC DIABLED

[Ashar Siddiqui]

If you have already associated that user with the
phone then it would be grayed out.
Check that at end user you have selected "Allow control of device from
CTI" and you have added "CTI enabled" in groups.
At the end user, also check device association..it must have CUPC and
Physical phone.

If it still doesn't work then I would go for deleting the user, making
it again as above and then associating it with the devices.

Ash>


J Hogan wrote:
it seems that on the phone(7942) that the user who is not
working will not allow me to set the "owner user ID" it is grayed out.
  
  
  
  On Fri, Mar 5, 2010 at 4:27 AM, Ashar
Siddiqui 
wrote:
  

Hello,

Please make sure that you have assigned the CUPC and CUP Capabilities
under System > Licensing > Capabilities Assignment.
Also check if you have assigned the owner id and the devices are
associated with the user, both the physical phone and CUPC.

Hope this helps.

Ash>

J Hogan wrote:

  
  Hello Everyone
  
  I am working with CUPC. I have two users and one works just fine but
the other one is disabled ALL the time. I have checked and checked the
settings between the working client and the non working client and I am
not seeing a difference.
  I log in from the same laptop with the two differnt credentials and
one works and the other does not, Shows available for IM bt thats it
  
any thoughts?
  
  
-- 
J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283
  
Work hard and get a check,
Work smart and earn a living
  
  
  
___
For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
  



  
  
  
  
  
-- 
J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283
  
Work hard and get a check,
Work smart and earn a living




___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] CUPC DIABLED

[J Hogan]

it seems that on the phone(7942) that the user who is not working will not
allow me to set the "owner user ID" it is grayed out.



On Fri, Mar 5, 2010 at 4:27 AM, Ashar Siddiqui  wrote:

>  Hello,
>
> Please make sure that you have assigned the CUPC and CUP Capabilities under
> System > Licensing > Capabilities Assignment.
> Also check if you have assigned the owner id and the devices are associated
> with the user, both the physical phone and CUPC.
>
> Hope this helps.
>
> Ash>
>
> J Hogan wrote:
>
> Hello Everyone
>
>   I am working with CUPC. I have two users and one works just fine but the
> other one is disabled ALL the time. I have checked and checked the settings
> between the working client and the non working client and I am not seeing a
> difference.
>   I log in from the same laptop with the two differnt credentials and one
> works and the other does not, Shows available for IM bt thats it
>
> any thoughts?
>
>
> --
> J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
> Yahoo ID: jhogan552000
> AIM ID: jhogan55
> MSN ID: jhogan55
> ICQ ID: 257599283
>
> Work hard and get a check,
> Work smart and earn a living
>
> --
>
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com
>
>
>


-- 
J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283

Work hard and get a check,
Work smart and earn a living
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Re: [OSL | CCIE_Voice] CUPC DIABLED

[Ashar Siddiqui]

Hello,

Please make sure that you have assigned the CUPC and CUP Capabilities
under System > Licensing > Capabilities Assignment.
Also check if you have assigned the owner id and the devices are
associated with the user, both the physical phone and CUPC.

Hope this helps.

Ash>

J Hogan wrote:
Hello Everyone
  
  I am working with CUPC. I have two users and one works just fine but
the other one is disabled ALL the time. I have checked and checked the
settings between the working client and the non working client and I am
not seeing a difference.
  I log in from the same laptop with the two differnt credentials and
one works and the other does not, Shows available for IM bt thats it
  
any thoughts?
  
  
-- 
J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283
  
Work hard and get a check,
Work smart and earn a living
  

___
For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
  




___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com