Re: [OSL | CCIE_Voice] CME unitcast MOH
Amy: Thanks for the answer, you are right unicast moh works only to external calls (not to internal sccp phones), I suppose that with sip phones is different, becouse from the gw point of view sip phones are just sip dial-peer so I guess that this is way it was working for sip phones in the other gw I had. Correct me if I'm wrong, ccm-manager music-on-hold command is only needed when you want to play music on hold to pstn and the moh it's streamed from ccm? Regards Date: Sun, 18 Apr 2010 23:30:49 -0400 Subject: Re: [OSL | CCIE_Voice] CME unitcast MOH From: ar...@ipexpert.com To: gorr...@hotmail.com; jason.aar...@us.didata.com; ccie_voice@onlinestudylist.com Angel, You are correct, unicast works out of the box with the single command “moh music-on-hold.au” added to telephony-service (as long as that is the same name of the moh file located in flash, which looks correct below). How are you conducting your test? The reason I ask is that Internal CUME calls only support MOH if the “multicast moh” command is used. If this is how you are testing, try calling out to the PSTN phone and pressing hold on the ephone. Do you hear MOH on the PSTN phone then? If that doesn’t work, remove all configuration assoc. with MMOH, including the moh music-on-hold.au command. Then only add back moh music-on-hold.au command in telephony service. Let us know your results, Amy --- Amy Ryan – CCIE #24677 (Voice) Technical Instructor - IPexpert, Inc. Mailto: ar...@ipexpert.com Telephone: +1.810.326.1444 Live Assistance, Please visit: www.ipexpert.com/chat http://www.ipexpert.com/chat eFax: +1.810.454.0130 IPexpert is a premier provider of Self-Study Workbooks, Video on Demand, Audio Tools, Online Hardware Rental and Classroom Training for the Cisco CCIE (RS, Voice, Security Service Provider) certification(s) with training locations throughout the United States, Europe, South Asia and Australia. Be sure to visit our online communities at www.ipexpert.com/communities http://www.ipexpert.com/communities and our public website at www.ipexpert.com http://www.ipexpert.com/ From: Angel Perez gorr...@hotmail.com Date: Sun, 18 Apr 2010 20:42:17 + To: jason.aar...@us.didata.com, osl osl ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] CME unitcast MOH With multicast I've no problem to hear the music... this is way I said that it is a strange issue thanks From: jason.aar...@us.didata.com To: gorr...@hotmail.com; ccie_voice@onlinestudylist.com Date: Sun, 18 Apr 2010 15:10:53 -0400 Subject: RE: [OSL | CCIE_Voice] CME unitcast MOH Check your file size compared to mine below, try testing with multicast as well just to verify. Telephony-service moh music-on-hold.au multicast moh 239.1.1.10 port 16384 debug ephone moh debug ephone detail mac-address 0026.99EF.9CAE Show flash: all 32 496521 Mar 29 2004 16:40:00 music-on-hold.au Show process memory 276 145964 8975688 16 0.55% 0.52% 0.53% 0 Skinny MOH Serve Show process cpu 336 0 2 0 0.00% 0.00% 0.00% 0 Skinny MOH Event From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Angel Perez Sent: Sunday, April 18, 2010 2:52 PM To: osl osl Subject: [OSL | CCIE_Voice] CME unitcast MOH Hi all: Is this the only command needed to allow unicast moh on cme and sccp phones? telephony-service moh music-on-hold.au Of course music-on-hold.au file should be present on flash dir 1 -rw- 496521 Feb 22 2010 02:01:12 -08:00 music-on-hold.au I have also change from: ephone 1 no multicast-moh to ephone 1 multicast-moh and viceversa but I still hear beep beep beep instead moh, is a strange behaviour becouse with the same configuration at other gw (and sip phones) i'm able to hear the music... Any idea would be apreciated Regards Hotmail: Powerful Free email with security by Microsoft. Get it now. https://signup.live.com/signup.aspx?id=60969 Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. Your E-mail and More On-the-Go. Get Windows Live Hotmail Free. Sign up now. https://signup.live.com/signup.aspx?id=60969 ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] CME unitcast MOH
Hi Angel, You need the ccm-manager music-on-hold command even if you want to use local streamed MOH. As a rule of thumb, always put in that command on all your VGW, it wont heart anything. Roger Källberg Consultant Cygate AB Eric Perssons väg 21, SE-217 62 MALMÖ Från: Angel Perez [gorr...@hotmail.com] Skickat: den 19 april 2010 09:42 Till: ar...@ipexpert.com; jason.aar...@us.didata.com; osl osl Ämne: Re: [OSL | CCIE_Voice] CME unitcast MOH Amy: Thanks for the answer, you are right unicast moh works only to external calls (not to internal sccp phones), I suppose that with sip phones is different, becouse from the gw point of view sip phones are just sip dial-peer so I guess that this is way it was working for sip phones in the other gw I had. Correct me if I'm wrong, ccm-manager music-on-hold command is only needed when you want to play music on hold to pstn and the moh it's streamed from ccm? Regards Date: Sun, 18 Apr 2010 23:30:49 -0400 Subject: Re: [OSL | CCIE_Voice] CME unitcast MOH From: ar...@ipexpert.com To: gorr...@hotmail.com; jason.aar...@us.didata.com; ccie_voice@onlinestudylist.com Angel, You are correct, unicast works out of the box with the single command “moh music-on-hold.au” added to telephony-service (as long as that is the same name of the moh file located in flash, which looks correct below). How are you conducting your test? The reason I ask is that Internal CUME calls only support MOH if the “multicast moh” command is used. If this is how you are testing, try calling out to the PSTN phone and pressing hold on the ephone. Do you hear MOH on the PSTN phone then? If that doesn’t work, remove all configuration assoc. with MMOH, including the moh music-on-hold.au command. Then only add back moh music-on-hold.au command in telephony service. Let us know your results, Amy --- Amy Ryan – CCIE #24677 (Voice) Technical Instructor - IPexpert, Inc. Mailto: ar...@ipexpert.comhttp://ipexpert.com/ Telephone: +1.810.326.1444 Live Assistance, Please visit: www.ipexpert.com/chat http://www.ipexpert.com/chat eFax: +1.810.454.0130 IPexpert is a premier provider of Self-Study Workbooks, Video on Demand, Audio Tools, Online Hardware Rental and Classroom Training for the Cisco CCIE (RS, Voice, Security Service Provider) certification(s) with training locations throughout the United States, Europe, South Asia and Australia. Be sure to visit our online communities at www.ipexpert.com/communities http://www.ipexpert.com/communities and our public website at www.ipexpert.com http://,DanaInfo=.aey4BwynGlxwlu0N645.,SSL+UrlBlockedError.aspxwww.ipexpert.com/ From: Angel Perez gorr...@hotmail.comhttp://hotmail.com/ Date: Sun, 18 Apr 2010 20:42:17 + To: jason.aar...@us.didata.comhttp://us.didata.com/, osl osl ccie_voice@onlinestudylist.comhttp://onlinestudylist.com/ Subject: Re: [OSL | CCIE_Voice] CME unitcast MOH With multicast I've no problem to hear the music... this is way I said that it is a strange issue thanks From: jason.aar...@us.didata.comhttp://us.didata.com/ To: gorr...@hotmail.comhttp://hotmail.com/; ccie_voice@onlinestudylist.comhttp://onlinestudylist.com/ Date: Sun, 18 Apr 2010 15:10:53 -0400 Subject: RE: [OSL | CCIE_Voice] CME unitcast MOH Check your file size compared to mine below, try testing with multicast as well just to verify. Telephony-service moh music-on-hold.au multicast moh 239.1.1.10 port 16384 debug ephone moh debug ephone detail mac-address 0026.99EF.9CAE Show flash: all 32 496521 Mar 29 2004 16:40:00 music-on-hold.au Show process memory 276 145964 8975688 16 0.55% 0.52% 0.53% 0 Skinny MOH Serve Show process cpu 336 0 2 0 0.00% 0.00% 0.00% 0 Skinny MOH Event From: ccie_voice-boun...@onlinestudylist.comhttp://onlinestudylist.com/ [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Angel Perez Sent: Sunday, April 18, 2010 2:52 PM To: osl osl Subject: [OSL | CCIE_Voice] CME unitcast MOH Hi all: Is this the only command needed to allow unicast moh on cme and sccp phones? telephony-service moh music-on-hold.au Of course music-on-hold.au file should be present on flash dir 1 -rw- 496521 Feb 22 2010 02:01:12 -08:00 music-on-hold.au I have also change from: ephone 1 no multicast-moh to ephone 1 multicast-moh and viceversa but I still hear beep beep beep instead moh, is a strange behaviour becouse with the same configuration at other gw (and sip phones) i'm able to hear the music... Any idea would be apreciated Regards Hotmail: Powerful Free email with security by Microsoft. Get it now. https://signup.live.com/signup.aspx?id=60969 Disclaimer: This e-mail communication and any attachments may contain
Re: [OSL | CCIE_Voice] CME unitcast MOH
Yes it won't heart, but I 've asked it becouse I notice that moh was working at pstn phone without this command, this is way I thought that this command is needed when the moh is streamed from cucm or other gw... thanks From: roger.kallb...@cygate.se To: gorr...@hotmail.com; ar...@ipexpert.com; jason.aar...@us.didata.com; ccie_voice@onlinestudylist.com Date: Mon, 19 Apr 2010 11:11:55 +0200 Subject: SV: [OSL | CCIE_Voice] CME unitcast MOH Hi Angel, You need the ccm-manager music-on-hold command even if you want to use local streamed MOH. As a rule of thumb, always put in that command on all your VGW, it wont heart anything. Roger Källberg Consultant Cygate AB Eric Perssons väg 21, SE-217 62 MALMÖ Från: Angel Perez [gorr...@hotmail.com] Skickat: den 19 april 2010 09:42 Till: ar...@ipexpert.com; jason.aar...@us.didata.com; osl osl Ämne: Re: [OSL | CCIE_Voice] CME unitcast MOH Amy: Thanks for the answer, you are right unicast moh works only to external calls (not to internal sccp phones), I suppose that with sip phones is different, becouse from the gw point of view sip phones are just sip dial-peer so I guess that this is way it was working for sip phones in the other gw I had. Correct me if I'm wrong, ccm-manager music-on-hold command is only needed when you want to play music on hold to pstn and the moh it's streamed from ccm? Regards Date: Sun, 18 Apr 2010 23:30:49 -0400 Subject: Re: [OSL | CCIE_Voice] CME unitcast MOH From: ar...@ipexpert.com To: gorr...@hotmail.com; jason.aar...@us.didata.com; ccie_voice@onlinestudylist.com Angel, You are correct, unicast works out of the box with the single command “moh music-on-hold.au” added to telephony-service (as long as that is the same name of the moh file located in flash, which looks correct below). How are you conducting your test? The reason I ask is that Internal CUME calls only support MOH if the “multicast moh” command is used. If this is how you are testing, try calling out to the PSTN phone and pressing hold on the ephone. Do you hear MOH on the PSTN phone then? If that doesn’t work, remove all configuration assoc. with MMOH, including the moh music-on-hold.au command. Then only add back moh music-on-hold.au command in telephony service. Let us know your results, Amy --- Amy Ryan – CCIE #24677 (Voice) Technical Instructor - IPexpert, Inc. Mailto: ar...@ipexpert.com Telephone: +1.810.326.1444 Live Assistance, Please visit: www.ipexpert.com/chat http://www.ipexpert.com/chat eFax: +1.810.454.0130 IPexpert is a premier provider of Self-Study Workbooks, Video on Demand, Audio Tools, Online Hardware Rental and Classroom Training for the Cisco CCIE (RS, Voice, Security Service Provider) certification(s) with training locations throughout the United States, Europe, South Asia and Australia. Be sure to visit our online communities at www.ipexpert.com/communities http://www.ipexpert.com/communities and our public website at www.ipexpert.com http://www.ipexpert.com/ From: Angel Perez gorr...@hotmail.com Date: Sun, 18 Apr 2010 20:42:17 + To: jason.aar...@us.didata.com, osl osl ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] CME unitcast MOH With multicast I've no problem to hear the music... this is way I said that it is a strange issue thanks From: jason.aar...@us.didata.com To: gorr...@hotmail.com; ccie_voice@onlinestudylist.com Date: Sun, 18 Apr 2010 15:10:53 -0400 Subject: RE: [OSL | CCIE_Voice] CME unitcast MOH Check your file size compared to mine below, try testing with multicast as well just to verify. Telephony-service moh music-on-hold.au multicast moh 239.1.1.10 port 16384 debug ephone moh debug ephone detail mac-address 0026.99EF.9CAE Show flash: all 32 496521 Mar 29 2004 16:40:00 music-on-hold.au Show process memory 276 145964 8975688 16 0.55% 0.52% 0.53% 0 Skinny MOH Serve Show process cpu 336 0 2 0 0.00% 0.00% 0.00% 0 Skinny MOH Event From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Angel Perez Sent: Sunday, April 18, 2010 2:52 PM To: osl osl Subject: [OSL | CCIE_Voice] CME unitcast MOH Hi all: Is this the only command needed to allow unicast moh on cme and sccp phones? telephony-service moh music-on-hold.au Of course music-on-hold.au file should be present on flash dir 1 -rw- 496521 Feb 22 2010 02:01:12 -08:00 music-on-hold.au I have also change from: ephone 1 no multicast-moh to ephone 1 multicast-moh and viceversa but I still hear beep beep beep instead moh, is a strange behaviour becouse with the same configuration at other gw (and sip phones) i'm able to hear the music... Any idea would be apreciated Regards Hotmail: Powerful Free email with security by Microsoft. Get it now. https://signup.live.com/signup.aspx?id=60969
Re: [OSL | CCIE_Voice] CME unitcast MOH
Angel, Yes, in CCME version 4.1 and later, a SIP phone supports MOH from other SIP, SCCP and POTS endpoints. The ³ccm-manager music-on-hold² command enables the multicast MOH feature on a voice gateway. It is required on mgcp and H.323 gateways as a work around to invoke the dsp for the multicast packets to be received at the gateway be sent out the pots interface. When using unicast moh on the CCME router, moh works fine to the PSTN without this command, however lets say you also had a requirement for BACD. At that point, you will then need the ccm-m music-on-hold cmd. So the best advice is to apply it to all gateways. HTH, Amy --- Amy Ryan CCIE #24677 (Voice) Technical Instructor - IPexpert, Inc. Mailto: ar...@ipexpert.com Telephone: +1.810.326.1444 Live Assistance, Please visit: www.ipexpert.com/chat http://www.ipexpert.com/chat eFax: +1.810.454.0130 IPexpert is a premier provider of Self-Study Workbooks, Video on Demand, Audio Tools, Online Hardware Rental and Classroom Training for the Cisco CCIE (RS, Voice, Security Service Provider) certification(s) with training locations throughout the United States, Europe, South Asia and Australia. Be sure to visit our online communities at www.ipexpert.com/communities http://www.ipexpert.com/communities and our public website at www.ipexpert.com http://www.ipexpert.com/ From: Angel Perez gorr...@hotmail.com Date: Mon, 19 Apr 2010 10:33:51 + To: roger.kallb...@cygate.se, Amy Ryan ar...@ipexpert.com, jason.aar...@us.didata.com, osl osl ccie_voice@onlinestudylist.com Subject: RE: SV: [OSL | CCIE_Voice] CME unitcast MOH Yes it won't heart, but I 've asked it becouse I notice that moh was working at pstn phone without this command, this is way I thought that this command is needed when the moh is streamed from cucm or other gw... thanks From: roger.kallb...@cygate.se To: gorr...@hotmail.com; ar...@ipexpert.com; jason.aar...@us.didata.com; ccie_voice@onlinestudylist.com Date: Mon, 19 Apr 2010 11:11:55 +0200 Subject: SV: [OSL | CCIE_Voice] CME unitcast MOH Hi Angel, You need the ccm-manager music-on-hold command even if you want to use local streamed MOH. As a rule of thumb, always put in that command on all your VGW, it wont heart anything. Roger Källberg Consultant Cygate AB Eric Perssons väg 21, SE-217 62 MALMÖ Från: Angel Perez [gorr...@hotmail.com] Skickat: den 19 april 2010 09:42 Till: ar...@ipexpert.com; jason.aar...@us.didata.com; osl osl Ämne: Re: [OSL | CCIE_Voice] CME unitcast MOH Amy: Thanks for the answer, you are right unicast moh works only to external calls (not to internal sccp phones), I suppose that with sip phones is different, becouse from the gw point of view sip phones are just sip dial-peer so I guess that this is way it was working for sip phones in the other gw I had. Correct me if I'm wrong, ccm-manager music-on-hold command is only needed when you want to play music on hold to pstn and the moh it's streamed from ccm? Regards Date: Sun, 18 Apr 2010 23:30:49 -0400 Subject: Re: [OSL | CCIE_Voice] CME unitcast MOH From: ar...@ipexpert.com To: gorr...@hotmail.com; jason.aar...@us.didata.com; ccie_voice@onlinestudylist.com Angel, You are correct, unicast works out of the box with the single command ³moh music-on-hold.au² added to telephony-service (as long as that is the same name of the moh file located in flash, which looks correct below). How are you conducting your test? The reason I ask is that Internal CUME calls only support MOH if the ³multicast moh² command is used. If this is how you are testing, try calling out to the PSTN phone and pressing hold on the ephone. Do you hear MOH on the PSTN phone then? If that doesn¹t work, remove all configuration assoc. with MMOH, including the moh music-on-hold.au command. Then only add back moh music-on-hold.au command in telephony service. Let us know your results, Amy --- Amy Ryan CCIE #24677 (Voice) Technical Instructor - IPexpert, Inc. Mailto: ar...@ipexpert.com http://ipexpert.com/ Telephone: +1.810.326.1444 Live Assistance, Please visit: www.ipexpert.com/chat http://www.ipexpert.com/chat eFax: +1.810.454.0130 IPexpert is a premier provider of Self-Study Workbooks, Video on Demand, Audio Tools, Online Hardware Rental and Classroom Training for the Cisco CCIE (RS, Voice, Security Service Provider) certification(s) with training locations throughout the United States, Europe, South Asia and Australia. Be sure to visit our online communities at www.ipexpert.com/communities http://www.ipexpert.com/communities and our public website at www.ipexpert.com http:// http://,danainfo=.aey4bwynglxwlu0n645.,ssl+urlblockederror.aspx/ www.ipexpert.com/ From: Angel Perez gorr...@hotmail.com http://hotmail.com/ Date: Sun, 18 Apr 2010 20:42:17 + To: jason.aar...@us.didata.com http://us.didata.com/ , osl osl ccie_voice@onlinestudylist.com http://onlinestudylist.com/ Subject: Re: [OSL | CCIE_Voice] CME unitcast MOH With multicast I've
[OSL | CCIE_Voice] UCCX Skill Groups
Does anyone know if there is a way to define two skill groups for an agent, but give a particular skill group a priority over the other one? Meaning, if two calls are in queue, each for different skill groups, I can adjust which call will get priority over the other based on the type of skill? Thanks! Matthew Berry, CCVP, Sr. Unified Communications Engineer Kroll | 9023 Columbine Road, Eden Prairie, MN 55347 Single Number Reach +1 952 516 3748 | Fax +1 952 516 3646 | mjbe...@kroll.commailto:david.ra...@kroll.com www.krollontrack.comhttp://www.krollbackgroundscreening.com/ | www.kroll.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX Skill Groups
Yes. You can weight the skills when you setup the CSQ. Brian Sent via BlackBerry from T-Mobile -Original Message- From: Berry, Matthew J. mjbe...@krollontrack.com Date: Mon, 19 Apr 2010 09:19:33 To: OSLccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX Skill Groups ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX Skill Groups
Here's what I am proposing: CSQ-ClientCare with a Resource Selection Criteria of Most Skilled by Weight I would then define the following skills: SKL-ClientCare0 Min comp 5 Weight 100 SKL-ClientCare1 Min comp 5 Weight 50 I would have two agents John Adams Assigned Skill= SKL-ClientCare0 Tom Jefferson Assigned Skill= SKL-ClientCare1 If a call came in and was sent to CSQ-ClientCare, the call should be routed to John Adams before Tom Jefferson since SKL-ClientCare0 had a higher weight that SKL-ClientCare1. Does that sound correct? Matthew Berry, CCVP, Sr. Unified Communications Engineer mjbe...@kroll.com -Original Message- From: bkvalent...@gmail.com [mailto:bkvalent...@gmail.com] Sent: Monday, April 19, 2010 9:21 AM To: Berry, Matthew J.; ccie_voice-boun...@onlinestudylist.com; OSL Subject: Re: [OSL | CCIE_Voice] UCCX Skill Groups Yes. You can weight the skills when you setup the CSQ. Brian Sent via BlackBerry from T-Mobile -Original Message- From: Berry, Matthew J. mjbe...@krollontrack.com Date: Mon, 19 Apr 2010 09:19:33 To: OSLccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX Skill Groups ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] UCCX Skill Groups
It doesn't work that way (assuming I'm reading you correctly). If an agent has 2 skills, one for each CSQ, and calls come in for each CSQ, the agent will answer the call which came first. Routing only applies when you have multiple agents ready and not talking, if you have 1 agent ready and theres a call that agent is getting it regardless of Skill competency and skill based routing. On Mon, Apr 19, 2010 at 10:19 AM, Berry, Matthew J. mjbe...@krollontrack.com wrote: Does anyone know if there is a way to define two skill groups for an agent, but give a particular skill group a priority over the other one? Meaning, if two calls are in queue, each for different skill groups, I can adjust which call will get priority over the other based on the type of skill? Thanks! Matthew Berry, CCVP, Sr. Unified Communications Engineer Kroll | 9023 Columbine Road, Eden Prairie, MN 55347 Single Number Reach +1 952 516 3748 | Fax +1 952 516 3646 | mjbe...@kroll.com www.krollontrack.com | www.kroll.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Cheers, Tanner Ezell ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] CME unitcast MOH
Thanks Amy and Roger Date: Mon, 19 Apr 2010 08:34:58 -0400 Subject: Re: SV: [OSL | CCIE_Voice] CME unitcast MOH From: ar...@ipexpert.com To: gorr...@hotmail.com; roger.kallb...@cygate.se; jason.aar...@us.didata.com; ccie_voice@onlinestudylist.com Angel, Yes, in CCME version 4.1 and later, a SIP phone supports MOH from other SIP, SCCP and POTS endpoints. The “ccm-manager music-on-hold” command enables the multicast MOH feature on a voice gateway. It is required on mgcp and H.323 gateways as a work around to invoke the dsp for the multicast packets to be received at the gateway be sent out the pots interface. When using unicast moh on the CCME router, moh works fine to the PSTN without this command, however lets say you also had a requirement for BACD. At that point, you will then need the ccm-m music-on-hold cmd. So the best advice is to apply it to all gateways. HTH, Amy --- Amy Ryan – CCIE #24677 (Voice) Technical Instructor - IPexpert, Inc. Mailto: ar...@ipexpert.com Telephone: +1.810.326.1444 Live Assistance, Please visit: www.ipexpert.com/chat http://www.ipexpert.com/chat eFax: +1.810.454.0130 IPexpert is a premier provider of Self-Study Workbooks, Video on Demand, Audio Tools, Online Hardware Rental and Classroom Training for the Cisco CCIE (RS, Voice, Security Service Provider) certification(s) with training locations throughout the United States, Europe, South Asia and Australia. Be sure to visit our online communities at www.ipexpert.com/communities http://www.ipexpert.com/communities and our public website at www.ipexpert.com http://www.ipexpert.com/ From: Angel Perez gorr...@hotmail.com Date: Mon, 19 Apr 2010 10:33:51 + To: roger.kallb...@cygate.se, Amy Ryan ar...@ipexpert.com, jason.aar...@us.didata.com, osl osl ccie_voice@onlinestudylist.com Subject: RE: SV: [OSL | CCIE_Voice] CME unitcast MOH Yes it won't heart, but I 've asked it becouse I notice that moh was working at pstn phone without this command, this is way I thought that this command is needed when the moh is streamed from cucm or other gw... thanks From: roger.kallb...@cygate.se To: gorr...@hotmail.com; ar...@ipexpert.com; jason.aar...@us.didata.com; ccie_voice@onlinestudylist.com Date: Mon, 19 Apr 2010 11:11:55 +0200 Subject: SV: [OSL | CCIE_Voice] CME unitcast MOH Hi Angel, You need the ccm-manager music-on-hold command even if you want to use local streamed MOH. As a rule of thumb, always put in that command on all your VGW, it wont heart anything. Roger Källberg Consultant Cygate AB Eric Perssons väg 21, SE-217 62 MALMÖ Från: Angel Perez [gorr...@hotmail.com] Skickat: den 19 april 2010 09:42 Till: ar...@ipexpert.com; jason.aar...@us.didata.com; osl osl Ämne: Re: [OSL | CCIE_Voice] CME unitcast MOH Amy: Thanks for the answer, you are right unicast moh works only to external calls (not to internal sccp phones), I suppose that with sip phones is different, becouse from the gw point of view sip phones are just sip dial-peer so I guess that this is way it was working for sip phones in the other gw I had. Correct me if I'm wrong, ccm-manager music-on-hold command is only needed when you want to play music on hold to pstn and the moh it's streamed from ccm? Regards Date: Sun, 18 Apr 2010 23:30:49 -0400 Subject: Re: [OSL | CCIE_Voice] CME unitcast MOH From: ar...@ipexpert.com To: gorr...@hotmail.com; jason.aar...@us.didata.com; ccie_voice@onlinestudylist.com Angel, You are correct, unicast works out of the box with the single command “moh music-on-hold.au” added to telephony-service (as long as that is the same name of the moh file located in flash, which looks correct below). How are you conducting your test? The reason I ask is that Internal CUME calls only support MOH if the “multicast moh” command is used. If this is how you are testing, try calling out to the PSTN phone and pressing hold on the ephone. Do you hear MOH on the PSTN phone then? If that doesn’t work, remove all configuration assoc. with MMOH, including the moh music-on-hold.au command. Then only add back moh music-on-hold.au command in telephony service. Let us know your results, Amy --- Amy Ryan – CCIE #24677 (Voice) Technical Instructor - IPexpert, Inc. Mailto: ar...@ipexpert.com http://ipexpert.com/ Telephone: +1.810.326.1444 Live Assistance, Please visit: www.ipexpert.com/chat http://www.ipexpert.com/chat eFax: +1.810.454.0130 IPexpert is a premier provider of Self-Study Workbooks, Video on Demand, Audio Tools, Online Hardware Rental and Classroom Training for the Cisco CCIE (RS, Voice, Security Service Provider) certification(s) with training locations throughout the United States, Europe, South Asia and Australia. Be sure to visit our online communities at www.ipexpert.com/communities http://www.ipexpert.com/communities and our public website at www.ipexpert.com http:// http://,danainfo=.aey4bwynglxwlu0n645.,ssl+urlblockederror.aspx/
[OSL | CCIE_Voice] Meet Me
Hi, I'm new to Meet Me, and was wondering once the Meet Me Numbering is set up, how do I ensure that callers from outside can participate in the conf. Also is there a possibility to set up a PIN or password for the conference (I presume yes) Regards Sam ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] Meet Me
Wilson, You Meet-Me numbers will need to belong to a partition that the inbound gateway CSS can see. Make sure that the significant digits set on the gateway will deliver the correct number of digits to CUCM to match up with the Meet-Me ranges. To my knowledge, there is no way to set a PIN to a Meet-Me directly. Your best bet would be to restrict access via Partitions and CSS. Although, you could probably setup translation patterns in your PT-Internal partition to send calls to a PT-MeetMe partition with a FAC code enabled. The only caveat there is that you'd need to figure out a way for users to be able to initiate a Meet-Me conference with that configuration. Best of luck. Are you studying for your CCIE? Matthew Berry, CCVP, Sr. Unified Communications Engineer mjbe...@kroll.commailto:david.ra...@kroll.com From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Wilson Samuel Sent: Monday, April 19, 2010 3:49 PM To: OSL Subject: [OSL | CCIE_Voice] Meet Me Hi, I'm new to Meet Me, and was wondering once the Meet Me Numbering is set up, how do I ensure that callers from outside can participate in the conf. Also is there a possibility to set up a PIN or password for the conference (I presume yes) Regards Sam ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
[OSL | CCIE_Voice] Call-Agent Time-of-Day Routing - CUCME and CUE
From the CUE Design Guide: Call-Agent Time-of-Day Routing: Time-of-Day (ToD) routing of calls to a receptionist (in contrast to the AA) requires a ToD routing feature on your call agent. With Cisco CME, this can be done by using a Tool Command Language (TCL) 2.0 script named Time of Day Routing and Barring that is available on Cisco.com Developer Support Central under TCL 2.0 technologies (this page requires a login). This feature is also available with Cisco CallManager Release 4.1. Question: Has anyone configure the Time of Day Routing and Barring TCL script? Any liklihood to see this on the exam? I am interested in anyone's feedback. Thanks! Matthew Berry, CCVP, Sr. Unified Communications Engineer Kroll | 9023 Columbine Road, Eden Prairie, MN 55347 Single Number Reach +1 952 516 3748 | Fax +1 952 516 3646 | mjbe...@kroll.commailto:david.ra...@kroll.com www.krollontrack.comhttp://www.krollbackgroundscreening.com/ | www.kroll.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] Meet Me
Hi Sam, we have used a Unity mailbox in the past to support Conf Pin access; call hits ctirp, fwd all to vmail, plays user greeting (welcome to conf), caller enters (mailbox) pin to enter conf and greeting rule transfers to meet me number. hth b On 19/04/2010, Berry, Matthew J. mjbe...@krollontrack.com wrote: Wilson, You Meet-Me numbers will need to belong to a partition that the inbound gateway CSS can see. Make sure that the significant digits set on the gateway will deliver the correct number of digits to CUCM to match up with the Meet-Me ranges. To my knowledge, there is no way to set a PIN to a Meet-Me directly. Your best bet would be to restrict access via Partitions and CSS. Although, you could probably setup translation patterns in your PT-Internal partition to send calls to a PT-MeetMe partition with a FAC code enabled. The only caveat there is that you'd need to figure out a way for users to be able to initiate a Meet-Me conference with that configuration. Best of luck. Are you studying for your CCIE? Matthew Berry, CCVP, Sr. Unified Communications Engineer mjbe...@kroll.commailto:david.ra...@kroll.com From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Wilson Samuel Sent: Monday, April 19, 2010 3:49 PM To: OSL Subject: [OSL | CCIE_Voice] Meet Me Hi, I'm new to Meet Me, and was wondering once the Meet Me Numbering is set up, how do I ensure that callers from outside can participate in the conf. Also is there a possibility to set up a PIN or password for the conference (I presume yes) Regards Sam -- Sent from my mobile device ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
[OSL | CCIE_Voice] voice class codec
Region between BR1 and HQ is G729, calls from PSTN into BR1(h323 gw) and then into CUCM. voice class codec 1 codec preference 1 g711ulaw codec 2 preference g729r8 wondering why the first prefence be codec g711ulaw instead of g729r8 which should be the priority ??? ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] voice class codec
In this case, the BR1 gateway will be sending inbound calls to local devices and Intra-site calling has the preferred codec of g711ulaw. A scenario where the g729 codec might be used is in the case of TEHO routing where the HQ site may be sending calls across the wan and out the BR1 sites¹ PSTN. --- Amy Ryan CCIE #24677 (Voice) Technical Instructor - IPexpert, Inc. Mailto: ar...@ipexpert.com Telephone: +1.810.326.1444 Live Assistance, Please visit: www.ipexpert.com/chat http://www.ipexpert.com/chat eFax: +1.810.454.0130 IPexpert is a premier provider of Self-Study Workbooks, Video on Demand, Audio Tools, Online Hardware Rental and Classroom Training for the Cisco CCIE (RS, Voice, Security Service Provider) certification(s) with training locations throughout the United States, Europe, South Asia and Australia. Be sure to visit our online communities at www.ipexpert.com/communities http://www.ipexpert.com/communities and our public website at www.ipexpert.com http://www.ipexpert.com/ From: vccie2010 vccie2...@gmail.com Date: Mon, 19 Apr 2010 16:20:46 -0700 To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] voice class codec Region between BR1 and HQ is G729, calls from PSTN into BR1(h323 gw) and then into CUCM. voice class codec 1 codec preference 1 g711ulaw codec 2 preference g729r8 wondering why the first prefence be codec g711ulaw instead of g729r8 which should be the priority ??? ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] voice class codec
Thanks Amy for your reply. On Mon, Apr 19, 2010 at 5:24 PM, Amy Ryan ar...@ipexpert.com wrote: In this case, the BR1 gateway will be sending inbound calls to local devices and Intra-site calling has the preferred codec of g711ulaw. A scenario where the g729 codec might be used is in the case of TEHO routing where the HQ site may be sending calls across the wan and out the BR1 sites’ PSTN. --- Amy Ryan – CCIE #24677 (Voice) Technical Instructor - IPexpert, Inc. Mailto: *ar...@ipexpert.com *Telephone: +1.810.326.1444 Live Assistance, Please visit: www.ipexpert.com/chat * http://www.ipexpert.com/chat* eFax: +1.810.454.0130 IPexpert is a premier provider of Self-Study Workbooks, Video on Demand, Audio Tools, Online Hardware Rental and Classroom Training for the Cisco CCIE (RS, Voice, Security Service Provider) certification(s) with training locations throughout the United States, Europe, South Asia and Australia. Be sure to visit our online communities at www.ipexpert.com/communities *http://www.ipexpert.com/communities* and our public website at www.ipexpert.com *http://www.ipexpert.com/* -- *From: *vccie2010 vccie2...@gmail.com *Date: *Mon, 19 Apr 2010 16:20:46 -0700 *To: *ccie_voice@onlinestudylist.com *Subject: *[OSL | CCIE_Voice] voice class codec Region between BR1 and HQ is G729, calls from PSTN into BR1(h323 gw) and then into CUCM. voice class codec 1 codec preference 1 g711ulaw codec 2 preference g729r8 wondering why the first prefence be codec g711ulaw instead of g729r8 which should be the priority ??? -- ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
