Re: [OSL | CCIE_Voice] B-ACD Problem
hesham, i have similar issue, it was caused by failed moh files, do following: - audio-prompt load flash:en_bacd_welcome.au if moh failed, then download from Cisco and copy to flash. run "audio prompt " again and files will load successfully , then it will works as expected. From: Hesham Abdelkereem To: Somphol Boonjing Cc: "ccie_voice@onlinestudylist.com" Sent: Tuesday, July 2, 2013 5:24:14 PM Subject: Re: [OSL | CCIE_Voice] B-ACD Problem Somphol that was such a great point your have raised. Yes I agree it was playing en_bacd_invalidoption.au even when I didn't configure it on B-ACD I have deleted the lab but thanks for your points. Hesham On 2 July 2013 05:15, Somphol Boonjing wrote: Hi Hesham / Khaled, > > >Fully agreed with that Kaled on that typo. > > >Just a few more thought, there is also possibility that this is the actual >audio of the file flash:en_bacd_welcome.au. > > >"You have entered an invalid option , for sales press 1 for customer service >press 2 for dialing by extension please press 3" > >You can use "debug voip application script" to quickly see what audio files >are played. Is it only "en_bacd_welcome.au" that is played or >"en_bacd_invalidoption.au" is played first then followed by >"en_bacd_welcome.au".? > > > >Another quick isolation point is at POTS dial-peer, I think a quick change to >number other than "4000" would help isolating the issue even further. My >rational is to scope down the problematic area. > > >dial-peer voice 4001 pots > service app-b-acd-aa > incoming called-number 4008 >! > > >Then, make a test call from PSTN. Not that there is anything obvious, but >isolation will make it easier to focus. > > >Regards, >--Somphol. > > > > > >On Tue, Jul 2, 2013 at 9:32 PM, khaled Saholy >wrote: > >Hi Hesham, >> >>here are my comments: >> >>-I see under the application , no service app-b-acd-a , is this typo error? >>It shouldn't preceded with no. >> >>-If you're using drop through option , change the >> (1) param welcome-prompt _bacd_welcome.au >>> param >>drop-through-prompt _bacd_welcome.au >> (2) paramspace english index 1 from 1 to 0 >> >>-And under service app-b-acd , change param number-of-hunt-grps 2 from 2 >>to 1 >> >>Try these changes and let us know how it went with you. >> >>Regards. >> >>Khaled >> >> >> >> >> >>Date: Tue, 2 Jul 2013 04:21:09 -0700 >>Subject: Re: [OSL | CCIE_Voice] B-ACD Problem >>From: heshamcentr...@gmail.com >>To: khaled_sah...@hotmail.com >>CC: ccie_voice@onlinestudylist.com >> >> >> >>Hi Khaled , >> >> >>Here you are below >> >> >>application >> no service app-b-acd-aa >> param voice-mail 4220 >> paramspace english index 1 >> param max-time-call-retry 700 >> param service-name app-b-acd >> param number-of-hunt-grps 1 >> param drop-through-option 1 >> paramspace english language en >> param handoff-string app-b-acd-aa >> param max-time-vm-retry 2 >> paramspace english location flash: >> param aa-pilot 4000 >> param second-greeting-time 60 >> param welcome-prompt _bacd_welcome.au >> param call-retry-timer 15 >> ! >> service app-b-acd >> param queue-len 15 >> param aa-hunt1 4500 >> param number-of-hunt-grps 2 >> param queue-manager-debugs 1 >> ! >> global >> service alternate default >> ! >>! >>dial-peer voice 4000 voip >> service app-b-acd-aa >> destination-pattern 4000 >> session target ipv4:142.102.66.254 >> incoming called-number 4000 >> dtmf-relay h245-alphanumeric >> codec g711ulaw >> no vad >>! >>dial-peer voice 4001 pots >> service app-b-acd-aa >> incoming called-number 4000 >> >> >> >> >>no ephone-hunt 10 longest-idle >>ephone-hunt 10 longest-idle >> pilot 4500 >> list 4101, 4102 >> timeout 10, 10 >>! >> >> >> >> >> >>On 2 July 2013 04:06, khaled Saholy wrote: >> >>Hi Hesham, >>> >>>Can you post the config of B-ACD and ephone-hunt ? Also the output of show >>>flash: | in au >>> >>>Regards. >>> >>>Khaled >>> >>> >>> >>> >>>Date: Tue, 2 Jul
Re: [OSL | CCIE_Voice] B-ACD Problem
Somphol that was such a great point your have raised. Yes I agree it was playing en_bacd_invalidoption.au even when I didn't configure it on B-ACD I have deleted the lab but thanks for your points. Hesham On 2 July 2013 05:15, Somphol Boonjing wrote: > Hi Hesham / Khaled, > > Fully agreed with that Kaled on that typo. > > Just a few more thought, there is also possibility that this is the actual > audio of the file flash:en_bacd_welcome.au. > > "You have entered an invalid option , for sales press 1 for customer > service press 2 for dialing by extension please press 3" > > You can use "debug voip application script" to quickly see what audio > files are played. Is it only "en_bacd_welcome.au" that is played or > "en_bacd_invalidoption.au" is played first then followed by > "en_bacd_welcome.au".? > > Another quick isolation point is at POTS dial-peer, I think a quick change > to number other than "4000" would help isolating the issue even further. > My rational is to scope down the problematic area. > > dial-peer voice 4001 pots > service app-b-acd-aa > incoming called-number 4008 > ! > > Then, make a test call from PSTN. Not that there is anything obvious, > but isolation will make it easier to focus. > > Regards, > --Somphol. > > > > On Tue, Jul 2, 2013 at 9:32 PM, khaled Saholy > wrote: > >> Hi Hesham, >> >> here are my comments: >> >> -I see under the application , no service app-b-acd-a , is this typo >> error? It shouldn't preceded with no. >> >> -If you're using drop through option , change the >> (1) param welcome-prompt _bacd_welcome.au >>> param >> drop-through-prompt _bacd_welcome.au >> (2) paramspace english index 1 from 1 to 0 >> >> -And under service app-b-acd , change param number-of-hunt-grps 2 >> from 2 to 1 >> >> Try these changes and let us know how it went with you. >> >> Regards. >> >> Khaled >> >> -- >> Date: Tue, 2 Jul 2013 04:21:09 -0700 >> Subject: Re: [OSL | CCIE_Voice] B-ACD Problem >> From: heshamcentr...@gmail.com >> To: khaled_sah...@hotmail.com >> CC: ccie_voice@onlinestudylist.com >> >> >> Hi Khaled , >> >> Here you are below >> >> application >> no service app-b-acd-aa >> param voice-mail 4220 >> paramspace english index 1 >> param max-time-call-retry 700 >> param service-name app-b-acd >> param number-of-hunt-grps 1 >> param drop-through-option 1 >> paramspace english language en >> param handoff-string app-b-acd-aa >> param max-time-vm-retry 2 >> paramspace english location flash: >> param aa-pilot 4000 >> param second-greeting-time 60 >> param welcome-prompt _bacd_welcome.au >> param call-retry-timer 15 >> ! >> service app-b-acd >> param queue-len 15 >> param aa-hunt1 4500 >> param number-of-hunt-grps 2 >> param queue-manager-debugs 1 >> ! >> global >> service alternate default >> ! >> ! >> dial-peer voice 4000 voip >> service app-b-acd-aa >> destination-pattern 4000 >> session target ipv4:142.102.66.254 >> incoming called-number 4000 >> dtmf-relay h245-alphanumeric >> codec g711ulaw >> no vad >> ! >> dial-peer voice 4001 pots >> service app-b-acd-aa >> incoming called-number 4000 >> >> >> no ephone-hunt 10 longest-idle >> ephone-hunt 10 longest-idle >> pilot 4500 >> list 4101, 4102 >> timeout 10, 10 >> ! >> >> >> >> On 2 July 2013 04:06, khaled Saholy wrote: >> >> Hi Hesham, >> >> Can you post the config of B-ACD and ephone-hunt ? Also the output of >> show flash: | in au >> >> Regards. >> >> Khaled >> >> -- >> Date: Tue, 2 Jul 2013 03:24:10 -0700 >> From: heshamcentr...@gmail.com >> To: ccie_voice@onlinestudylist.com >> Subject: [OSL | CCIE_Voice] B-ACD Problem >> >> >> Dear Experts, >> >> I have configured B-ACD. I have been configuring that everyday for months. >> Today is the first time. when i call the pilot number it says >> "You have entered an invalid option , for sales press 1 for customer >> service press 2 for dialing by extension please press 3" >> >> What could be the problem? >> >> Thanks, >> Hesham >> >> ___ For more information >> regarding industry leading CCIE Lab training, please visit >> www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com >> >> >> >> ___ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com >> > > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] B-ACD Problem
Hi Khaled, Thanks a lot for your reply yes regarding no service (I was just trying to delete it after when it didn't work) I got your points and I have erased the whole lab I'd like to thank you so much for your great efforts. Hesham On 2 July 2013 04:32, khaled Saholy wrote: > Hi Hesham, > > here are my comments: > > -I see under the application , no service app-b-acd-a , is this typo > error? It shouldn't preceded with no. > > -If you're using drop through option , change the > (1) param welcome-prompt _bacd_welcome.au >>> param > drop-through-prompt _bacd_welcome.au > (2) paramspace english index 1 from 1 to 0 > > -And under service app-b-acd , change param number-of-hunt-grps 2 from > 2 to 1 > > Try these changes and let us know how it went with you. > > Regards. > > Khaled > > -------------- > Date: Tue, 2 Jul 2013 04:21:09 -0700 > Subject: Re: [OSL | CCIE_Voice] B-ACD Problem > From: heshamcentr...@gmail.com > To: khaled_sah...@hotmail.com > CC: ccie_voice@onlinestudylist.com > > > Hi Khaled , > > Here you are below > > application > no service app-b-acd-aa > param voice-mail 4220 > paramspace english index 1 > param max-time-call-retry 700 > param service-name app-b-acd > param number-of-hunt-grps 1 > param drop-through-option 1 > paramspace english language en > param handoff-string app-b-acd-aa > param max-time-vm-retry 2 > paramspace english location flash: > param aa-pilot 4000 > param second-greeting-time 60 > param welcome-prompt _bacd_welcome.au > param call-retry-timer 15 > ! > service app-b-acd > param queue-len 15 > param aa-hunt1 4500 > param number-of-hunt-grps 2 > param queue-manager-debugs 1 > ! > global > service alternate default > ! > ! > dial-peer voice 4000 voip > service app-b-acd-aa > destination-pattern 4000 > session target ipv4:142.102.66.254 > incoming called-number 4000 > dtmf-relay h245-alphanumeric > codec g711ulaw > no vad > ! > dial-peer voice 4001 pots > service app-b-acd-aa > incoming called-number 4000 > > > no ephone-hunt 10 longest-idle > ephone-hunt 10 longest-idle > pilot 4500 > list 4101, 4102 > timeout 10, 10 > ! > > > > On 2 July 2013 04:06, khaled Saholy wrote: > > Hi Hesham, > > Can you post the config of B-ACD and ephone-hunt ? Also the output of show > flash: | in au > > Regards. > > Khaled > > -- > Date: Tue, 2 Jul 2013 03:24:10 -0700 > From: heshamcentr...@gmail.com > To: ccie_voice@onlinestudylist.com > Subject: [OSL | CCIE_Voice] B-ACD Problem > > > Dear Experts, > > I have configured B-ACD. I have been configuring that everyday for months. > Today is the first time. when i call the pilot number it says > "You have entered an invalid option , for sales press 1 for customer > service press 2 for dialing by extension please press 3" > > What could be the problem? > > Thanks, > Hesham > > ___ For more information > regarding industry leading CCIE Lab training, please visit > www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > > > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] B-ACD Problem
dial-peer voice 4001 pots service app-b-acd-aa incoming called-number *4008* ! I mean a test call from PSTN to x*4008*. --Somphol. On Tue, Jul 2, 2013 at 10:15 PM, Somphol Boonjing wrote: > Hi Hesham / Khaled, > > Fully agreed with that Kaled on that typo. > > Just a few more thought, there is also possibility that this is the actual > audio of the file flash:en_bacd_welcome.au. > > "You have entered an invalid option , for sales press 1 for customer > service press 2 for dialing by extension please press 3" > > You can use "debug voip application script" to quickly see what audio > files are played. Is it only "en_bacd_welcome.au" that is played or > "en_bacd_invalidoption.au" is played first then followed by > "en_bacd_welcome.au".? > > Another quick isolation point is at POTS dial-peer, I think a quick change > to number other than "4000" would help isolating the issue even further. > My rational is to scope down the problematic area. > > dial-peer voice 4001 pots > service app-b-acd-aa > incoming called-number 4008 > ! > > Then, make a test call from PSTN. Not that there is anything obvious, > but isolation will make it easier to focus. > > Regards, > --Somphol. > > > > On Tue, Jul 2, 2013 at 9:32 PM, khaled Saholy > wrote: > >> Hi Hesham, >> >> here are my comments: >> >> -I see under the application , no service app-b-acd-a , is this typo >> error? It shouldn't preceded with no. >> >> -If you're using drop through option , change the >> (1) param welcome-prompt _bacd_welcome.au >>> param >> drop-through-prompt _bacd_welcome.au >> (2) paramspace english index 1 from 1 to 0 >> >> -And under service app-b-acd , change param number-of-hunt-grps 2 >> from 2 to 1 >> >> Try these changes and let us know how it went with you. >> >> Regards. >> >> Khaled >> >> -- >> Date: Tue, 2 Jul 2013 04:21:09 -0700 >> Subject: Re: [OSL | CCIE_Voice] B-ACD Problem >> From: heshamcentr...@gmail.com >> To: khaled_sah...@hotmail.com >> CC: ccie_voice@onlinestudylist.com >> >> >> Hi Khaled , >> >> Here you are below >> >> application >> no service app-b-acd-aa >> param voice-mail 4220 >> paramspace english index 1 >> param max-time-call-retry 700 >> param service-name app-b-acd >> param number-of-hunt-grps 1 >> param drop-through-option 1 >> paramspace english language en >> param handoff-string app-b-acd-aa >> param max-time-vm-retry 2 >> paramspace english location flash: >> param aa-pilot 4000 >> param second-greeting-time 60 >> param welcome-prompt _bacd_welcome.au >> param call-retry-timer 15 >> ! >> service app-b-acd >> param queue-len 15 >> param aa-hunt1 4500 >> param number-of-hunt-grps 2 >> param queue-manager-debugs 1 >> ! >> global >> service alternate default >> ! >> ! >> dial-peer voice 4000 voip >> service app-b-acd-aa >> destination-pattern 4000 >> session target ipv4:142.102.66.254 >> incoming called-number 4000 >> dtmf-relay h245-alphanumeric >> codec g711ulaw >> no vad >> ! >> dial-peer voice 4001 pots >> service app-b-acd-aa >> incoming called-number 4000 >> >> >> no ephone-hunt 10 longest-idle >> ephone-hunt 10 longest-idle >> pilot 4500 >> list 4101, 4102 >> timeout 10, 10 >> ! >> >> >> >> On 2 July 2013 04:06, khaled Saholy wrote: >> >> Hi Hesham, >> >> Can you post the config of B-ACD and ephone-hunt ? Also the output of >> show flash: | in au >> >> Regards. >> >> Khaled >> >> -- >> Date: Tue, 2 Jul 2013 03:24:10 -0700 >> From: heshamcentr...@gmail.com >> To: ccie_voice@onlinestudylist.com >> Subject: [OSL | CCIE_Voice] B-ACD Problem >> >> >> Dear Experts, >> >> I have configured B-ACD. I have been configuring that everyday for months. >> Today is the first time. when i call the pilot number it says >> "You have entered an invalid option , for sales press 1 for customer >> service press 2 for dialing by extension please press 3" >> >> What could be the problem? >> >> Thanks, >> Hesham >> >> ___ For more information >> regarding industry leading CCIE Lab training, please visit >> www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com >> >> >> >> ___ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com >> > > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] B-ACD Problem
Hi Hesham / Khaled, Fully agreed with that Kaled on that typo. Just a few more thought, there is also possibility that this is the actual audio of the file flash:en_bacd_welcome.au. "You have entered an invalid option , for sales press 1 for customer service press 2 for dialing by extension please press 3" You can use "debug voip application script" to quickly see what audio files are played. Is it only "en_bacd_welcome.au" that is played or "en_bacd_invalidoption.au" is played first then followed by "en_bacd_welcome.au".? Another quick isolation point is at POTS dial-peer, I think a quick change to number other than "4000" would help isolating the issue even further. My rational is to scope down the problematic area. dial-peer voice 4001 pots service app-b-acd-aa incoming called-number 4008 ! Then, make a test call from PSTN. Not that there is anything obvious, but isolation will make it easier to focus. Regards, --Somphol. On Tue, Jul 2, 2013 at 9:32 PM, khaled Saholy wrote: > Hi Hesham, > > here are my comments: > > -I see under the application , no service app-b-acd-a , is this typo > error? It shouldn't preceded with no. > > -If you're using drop through option , change the > (1) param welcome-prompt _bacd_welcome.au >>> param > drop-through-prompt _bacd_welcome.au > (2) paramspace english index 1 from 1 to 0 > > -And under service app-b-acd , change param number-of-hunt-grps 2 from > 2 to 1 > > Try these changes and let us know how it went with you. > > Regards. > > Khaled > > -- > Date: Tue, 2 Jul 2013 04:21:09 -0700 > Subject: Re: [OSL | CCIE_Voice] B-ACD Problem > From: heshamcentr...@gmail.com > To: khaled_sah...@hotmail.com > CC: ccie_voice@onlinestudylist.com > > > Hi Khaled , > > Here you are below > > application > no service app-b-acd-aa > param voice-mail 4220 > paramspace english index 1 > param max-time-call-retry 700 > param service-name app-b-acd > param number-of-hunt-grps 1 > param drop-through-option 1 > paramspace english language en > param handoff-string app-b-acd-aa > param max-time-vm-retry 2 > paramspace english location flash: > param aa-pilot 4000 > param second-greeting-time 60 > param welcome-prompt _bacd_welcome.au > param call-retry-timer 15 > ! > service app-b-acd > param queue-len 15 > param aa-hunt1 4500 > param number-of-hunt-grps 2 > param queue-manager-debugs 1 > ! > global > service alternate default > ! > ! > dial-peer voice 4000 voip > service app-b-acd-aa > destination-pattern 4000 > session target ipv4:142.102.66.254 > incoming called-number 4000 > dtmf-relay h245-alphanumeric > codec g711ulaw > no vad > ! > dial-peer voice 4001 pots > service app-b-acd-aa > incoming called-number 4000 > > > no ephone-hunt 10 longest-idle > ephone-hunt 10 longest-idle > pilot 4500 > list 4101, 4102 > timeout 10, 10 > ! > > > > On 2 July 2013 04:06, khaled Saholy wrote: > > Hi Hesham, > > Can you post the config of B-ACD and ephone-hunt ? Also the output of show > flash: | in au > > Regards. > > Khaled > > -- > Date: Tue, 2 Jul 2013 03:24:10 -0700 > From: heshamcentr...@gmail.com > To: ccie_voice@onlinestudylist.com > Subject: [OSL | CCIE_Voice] B-ACD Problem > > > Dear Experts, > > I have configured B-ACD. I have been configuring that everyday for months. > Today is the first time. when i call the pilot number it says > "You have entered an invalid option , for sales press 1 for customer > service press 2 for dialing by extension please press 3" > > What could be the problem? > > Thanks, > Hesham > > ___ For more information > regarding industry leading CCIE Lab training, please visit > www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > > > > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] B-ACD Problem
Hi Hesham, here are my comments: -I see under the application , no service app-b-acd-a , is this typo error? It shouldn't preceded with no. -If you're using drop through option , change the (1) param welcome-prompt _bacd_welcome.au >>> param drop-through-prompt _bacd_welcome.au (2) paramspace english index 1 from 1 to 0 -And under service app-b-acd , change param number-of-hunt-grps 2 from 2 to 1 Try these changes and let us know how it went with you. Regards. Khaled Date: Tue, 2 Jul 2013 04:21:09 -0700 Subject: Re: [OSL | CCIE_Voice] B-ACD Problem From: heshamcentr...@gmail.com To: khaled_sah...@hotmail.com CC: ccie_voice@onlinestudylist.com Hi Khaled , Here you are below application no service app-b-acd-aa param voice-mail 4220 paramspace english index 1 param max-time-call-retry 700 param service-name app-b-acd param number-of-hunt-grps 1 param drop-through-option 1 paramspace english language en param handoff-string app-b-acd-aa param max-time-vm-retry 2 paramspace english location flash: param aa-pilot 4000 param second-greeting-time 60 param welcome-prompt _bacd_welcome.au param call-retry-timer 15 ! service app-b-acd param queue-len 15 param aa-hunt1 4500 param number-of-hunt-grps 2 param queue-manager-debugs 1 ! global service alternate default !!dial-peer voice 4000 voip service app-b-acd-aa destination-pattern 4000 session target ipv4:142.102.66.254 incoming called-number 4000 dtmf-relay h245-alphanumeric codec g711ulaw no vad!dial-peer voice 4001 pots service app-b-acd-aa incoming called-number 4000 no ephone-hunt 10 longest-idleephone-hunt 10 longest-idle pilot 4500 list 4101, 4102 timeout 10, 10! On 2 July 2013 04:06, khaled Saholy wrote: Hi Hesham, Can you post the config of B-ACD and ephone-hunt ? Also the output of show flash: | in au Regards. Khaled Date: Tue, 2 Jul 2013 03:24:10 -0700 From: heshamcentr...@gmail.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] B-ACD Problem Dear Experts, I have configured B-ACD. I have been configuring that everyday for months.Today is the first time. when i call the pilot number it says "You have entered an invalid option , for sales press 1 for customer service press 2 for dialing by extension please press 3" What could be the problem? Thanks,Hesham ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] B-ACD Problem
Hi Khaled , Here you are below application no service app-b-acd-aa param voice-mail 4220 paramspace english index 1 param max-time-call-retry 700 param service-name app-b-acd param number-of-hunt-grps 1 param drop-through-option 1 paramspace english language en param handoff-string app-b-acd-aa param max-time-vm-retry 2 paramspace english location flash: param aa-pilot 4000 param second-greeting-time 60 param welcome-prompt _bacd_welcome.au param call-retry-timer 15 ! service app-b-acd param queue-len 15 param aa-hunt1 4500 param number-of-hunt-grps 2 param queue-manager-debugs 1 ! global service alternate default ! ! dial-peer voice 4000 voip service app-b-acd-aa destination-pattern 4000 session target ipv4:142.102.66.254 incoming called-number 4000 dtmf-relay h245-alphanumeric codec g711ulaw no vad ! dial-peer voice 4001 pots service app-b-acd-aa incoming called-number 4000 no ephone-hunt 10 longest-idle ephone-hunt 10 longest-idle pilot 4500 list 4101, 4102 timeout 10, 10 ! On 2 July 2013 04:06, khaled Saholy wrote: > Hi Hesham, > > Can you post the config of B-ACD and ephone-hunt ? Also the output of show > flash: | in au > > Regards. > > Khaled > > -- > Date: Tue, 2 Jul 2013 03:24:10 -0700 > From: heshamcentr...@gmail.com > To: ccie_voice@onlinestudylist.com > Subject: [OSL | CCIE_Voice] B-ACD Problem > > > Dear Experts, > > I have configured B-ACD. I have been configuring that everyday for months. > Today is the first time. when i call the pilot number it says > "You have entered an invalid option , for sales press 1 for customer > service press 2 for dialing by extension please press 3" > > What could be the problem? > > Thanks, > Hesham > > ___ For more information > regarding industry leading CCIE Lab training, please visit > www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] B-ACD Problem
Hi Hesham, Can you post the config of B-ACD and ephone-hunt ? Also the output of show flash: | in au Regards. Khaled Date: Tue, 2 Jul 2013 03:24:10 -0700 From: heshamcentr...@gmail.com To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] B-ACD Problem Dear Experts, I have configured B-ACD. I have been configuring that everyday for months.Today is the first time. when i call the pilot number it says "You have entered an invalid option , for sales press 1 for customer service press 2 for dialing by extension please press 3" What could be the problem? Thanks,Hesham ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] B-ACD Problem
Hi Hesham, My first guess would be an extra DTMF somehow. You application is running correctly, but I seems to think that it has received an "unintentional" digit. I would try to isolate the problem first by make a POTS dial-peer and test call from PSTN.If the problem still persists, you may want to post relevant dial-peer. Regards, --Somphol. On Tue, Jul 2, 2013 at 8:24 PM, Hesham Abdelkereem wrote: > Dear Experts, > > I have configured B-ACD. I have been configuring that everyday for months. > Today is the first time. when i call the pilot number it says > "You have entered an invalid option , for sales press 1 for customer > service press 2 for dialing by extension please press 3" > > What could be the problem? > > Thanks, > Hesham > > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] B-ACD Problem
Dear Experts, I have configured B-ACD. I have been configuring that everyday for months. Today is the first time. when i call the pilot number it says "You have entered an invalid option , for sales press 1 for customer service press 2 for dialing by extension please press 3" What could be the problem? Thanks, Hesham ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] B-ACD problem
Mike, I provided a known working config below. This is for a CME-SRST config. So, my telephony-service config stanza will not line up with your CME requirements. The moh line is the key bit here. Out of curiosity, what interface on the local router is the IP address 10.2.2.1 bound to? You will want it to be a loopback interface on the router. !Config Sample R3#sh run | s application application service app-b-acd-aa paramspace english index 1 param max-time-call-retry 700 param voice-mail 4600 param service-name app-b-acd param number-of-hunt-grps 1 param drop-through-option 1 paramspace english language en param handoff-string app-b-acd-aa param max-time-vm-retry 2 paramspace english location flash:/bacdprompts/ param aa-pilot 4000 param drop-through-prompt _connect_prompt.au param second-greeting-time 60 param call-retry-timer 15 ! service app-b-acd param queue-len 1 param aa-hunt1 4999 param queue-manager-debugs 1 param number-of-hunt-grps 1 ! R3# R3#sh run | s ephone-hunt ephone-hunt 1 longest-idle pilot 4999 list 4001, 4002 timeout 12, 12 R3#sh run | s 8102 dial-peer voice 81020 voip service app-b-acd-aa max-conn 2 destination-pattern 4000 session target ipv4:10.3.110.3 incoming called-number 4000 dtmf-relay h245-alphanumeric codec g711ulaw R3#sh run int lo0 ! interface Loopback0 ip address 10.3.110.3 255.255.255.0 ip ospf network point-to-point ! R3#sh run | s telephony-s telephony-service srst mode auto-provision dn srst ephone template 1 max-ephones 10 max-dn 20 ip source-address 10.3.103.1 port 2000 strict-match timeouts interdigit 5 system message Your current options time-zone 42 time-format 24 voicemail 4600 mwi relay max-conferences 8 gain -6 moh music-on-hold.au transfer-system full-consult secondary-dialtone 9 ! -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Mar 31, 2013, at 7:50 PM, Mike wrote: > I changed the hunt group and still didn’t work. > > Does anyone have a working B-ACD config with drop through using a VoIP > dial-peer that I can test with? I run script debug and the tcl script isn’t > even being invoked. > > Thanks. > Mike > > From: Suresh Bhandari [mailto:bring...@gmail.com] > Sent: Thursday, March 28, 2013 12:13 AM > To: Mike > Cc: Sergey Heyphets; Online Study > Subject: Re: [OSL | CCIE_Voice] B-ACD problem > > Change the hunt group to ephone-hunt 1 to match what is specified in your > queue application. It will work. > > HTH > > > On Thu, Mar 28, 2013 at 8:16 AM, Mike wrote: > Sorry its there should have included it in the config. > > ephone-hunt 2 longest-idle > pilot > list 3312 > > From: ccie_voice-boun...@onlinestudylist.com > [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Sergey Heyphets > Sent: Wednesday, March 27, 2013 10:02 PM > To: Online Study (ccie_voice@onlinestudylist.com) > Subject: Re: [OSL | CCIE_Voice] B-ACD problem > > I believe you're missing ephone-hunt object with pilot number and list > of DNs to try. > > Sergey > > > On Wed, Mar 27, 2013 at 7:56 PM, Mike wrote: > Anyone see any issues with the config? When I dial 5000 it just times out. > > application > service aa flash:app-b-acd-aa-3.0.0.2.tcl > paramspace english index 0 > param number-of-hunt-grps 1 > param drop-through-option 1 > param handoff-string aa > paramspace english language en > param max-time-vm-retry 2 > param aa-pilot 5000 > paramspace english location flash: > param second-greeting-time 60 > param drop-through-prompt _bacd_allagentsbusy.au > param call-retry-timer 15 > param max-time-call-retry 700 > param voice-mail 5000 > param service-name queue > ! > service queue flash:app-b-acd-3.0.0.2.tcl > param queue-len 10 > param aa-hunt1 > param queue-manager-debugs 1 > param number-of-hunt-grps 1 > > > dial-peer voice 5000 voip > service aa > destination-pattern 5000 > session target ipv4:10.2.2.1 > incoming called-number 5000 > dtmf-relay h245-alphanumeric > codec g711ulaw > no vad > > telephony-service > sdspfarm units 3 > sdspfarm transcode sessions 3 > sdspfarm tag 1 xcode1 > sdspfarm tag 2 hwconf > authentication credential admin cisco > em logout 0:0 0:0 0:0 > max-ephones 5 > max-dn 10 > ip source-address 10.2.2.1 port 2000 > system message CCIE LAB CME > load 7921 CP7921G-1.2.1 > load 7941 SCCP41.8-3-3S > load 7961 SCCP41.8-3-3S > voicemail 8000 > max-conferences 12 gain -6 > moh en_bacd_music_on_hold.au > multicast moh 239.1.1.1 port 2000 > web admin system name admin password cisco > dn-webedit > transfer-system full-consult > create cnf-files version-stamp 7960 Mar 2
Re: [OSL | CCIE_Voice] B-ACD problem
I changed the hunt group and still didn't work. Does anyone have a working B-ACD config with drop through using a VoIP dial-peer that I can test with? I run script debug and the tcl script isn't even being invoked. Thanks. Mike From: Suresh Bhandari [mailto:bring...@gmail.com] Sent: Thursday, March 28, 2013 12:13 AM To: Mike Cc: Sergey Heyphets; Online Study Subject: Re: [OSL | CCIE_Voice] B-ACD problem Change the hunt group to ephone-hunt 1 to match what is specified in your queue application. It will work. HTH On Thu, Mar 28, 2013 at 8:16 AM, Mike wrote: Sorry its there should have included it in the config. ephone-hunt 2 longest-idle pilot list 3312 From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Sergey Heyphets Sent: Wednesday, March 27, 2013 10:02 PM To: Online Study (ccie_voice@onlinestudylist.com) Subject: Re: [OSL | CCIE_Voice] B-ACD problem I believe you're missing ephone-hunt object with pilot number and list of DNs to try. Sergey On Wed, Mar 27, 2013 at 7:56 PM, Mike wrote: Anyone see any issues with the config? When I dial 5000 it just times out. application service aa flash:app-b-acd-aa-3.0.0.2.tcl paramspace english index 0 param number-of-hunt-grps 1 param drop-through-option 1 param handoff-string aa paramspace english language en param max-time-vm-retry 2 param aa-pilot 5000 paramspace english location flash: param second-greeting-time 60 param drop-through-prompt _bacd_allagentsbusy.au param call-retry-timer 15 param max-time-call-retry 700 param voice-mail 5000 param service-name queue ! service queue flash:app-b-acd-3.0.0.2.tcl param queue-len 10 param aa-hunt1 param queue-manager-debugs 1 param number-of-hunt-grps 1 dial-peer voice 5000 voip service aa destination-pattern 5000 session target ipv4:10.2.2.1 incoming called-number 5000 dtmf-relay h245-alphanumeric codec g711ulaw no vad telephony-service sdspfarm units 3 sdspfarm transcode sessions 3 sdspfarm tag 1 xcode1 sdspfarm tag 2 hwconf authentication credential admin cisco em logout 0:0 0:0 0:0 max-ephones 5 max-dn 10 ip source-address 10.2.2.1 port 2000 system message CCIE LAB CME load 7921 CP7921G-1.2.1 load 7941 SCCP41.8-3-3S load 7961 SCCP41.8-3-3S voicemail 8000 max-conferences 12 gain -6 moh en_bacd_music_on_hold.au multicast moh 239.1.1.1 port 2000 web admin system name admin password cisco dn-webedit transfer-system full-consult create cnf-files version-stamp 7960 Mar 25 2013 15:20:54 sh telephony-service CONFIG (Version=7.1) = Version 7.1 Cisco Unified Communications Manager Express ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- Suresh Bhandari ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] B-ACD problem
Change the hunt group to ephone-hunt 1 to match what is specified in your queue application. It will work. HTH On Thu, Mar 28, 2013 at 8:16 AM, Mike wrote: > Sorry its there should have included it in the config. > > ** ** > > ephone-hunt 2 longest-idle > > pilot > > list 3312 > > ** ** > > *From:* ccie_voice-boun...@onlinestudylist.com [mailto: > ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *Sergey Heyphets > *Sent:* Wednesday, March 27, 2013 10:02 PM > *To:* Online Study (ccie_voice@onlinestudylist.com) > *Subject:* Re: [OSL | CCIE_Voice] B-ACD problem > > ** ** > > I believe you're missing ephone-hunt object with pilot number and > list of DNs to try. > > ** ** > > Sergey > > ** ** > > On Wed, Mar 27, 2013 at 7:56 PM, Mike wrote: > > Anyone see any issues with the config? When I dial 5000 it just times out. > > > > > application > > service aa flash:app-b-acd-aa-3.0.0.2.tcl > > paramspace english index 0 > > param number-of-hunt-grps 1 > > param drop-through-option 1 > > param handoff-string aa > > paramspace english language en > > param max-time-vm-retry 2 > > param aa-pilot 5000 > > paramspace english location flash: > > param second-greeting-time 60 > > param drop-through-prompt _bacd_allagentsbusy.au > > param call-retry-timer 15 > > param max-time-call-retry 700 > > param voice-mail 5000 > > param service-name queue > > ! > > service queue flash:app-b-acd-3.0.0.2.tcl > > param queue-len 10 > > param aa-hunt1 > > param queue-manager-debugs 1 > > param number-of-hunt-grps 1 > > > > > > dial-peer voice 5000 voip > > service aa > > destination-pattern 5000 > > session target ipv4:10.2.2.1 > > incoming called-number 5000 > > dtmf-relay h245-alphanumeric > > codec g711ulaw > > no vad > > > > telephony-service > > sdspfarm units 3 > > sdspfarm transcode sessions 3 > > sdspfarm tag 1 xcode1 > > sdspfarm tag 2 hwconf > > authentication credential admin cisco > > em logout 0:0 0:0 0:0 > > max-ephones 5 > > max-dn 10 > > ip source-address 10.2.2.1 port 2000 > > system message CCIE LAB CME > > load 7921 CP7921G-1.2.1 > > load 7941 SCCP41.8-3-3S > > load 7961 SCCP41.8-3-3S > > voicemail 8000 > > max-conferences 12 gain -6 > > moh en_bacd_music_on_hold.au > > multicast moh 239.1.1.1 port 2000 > > web admin system name admin password cisco > > dn-webedit > > transfer-system full-consult > > create cnf-files version-stamp 7960 Mar 25 2013 15:20:54 > > > > > > sh telephony-service > > CONFIG (Version=7.1) > > = > > Version 7.1 > > Cisco Unified Communications Manager Express > > > > > > > > > > > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > > ** ** > > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > -- Suresh Bhandari ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] B-ACD problem
Sorry its there should have included it in the config. ephone-hunt 2 longest-idle pilot list 3312 From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Sergey Heyphets Sent: Wednesday, March 27, 2013 10:02 PM To: Online Study (ccie_voice@onlinestudylist.com) Subject: Re: [OSL | CCIE_Voice] B-ACD problem I believe you're missing ephone-hunt object with pilot number and list of DNs to try. Sergey On Wed, Mar 27, 2013 at 7:56 PM, Mike wrote: Anyone see any issues with the config? When I dial 5000 it just times out. application service aa flash:app-b-acd-aa-3.0.0.2.tcl paramspace english index 0 param number-of-hunt-grps 1 param drop-through-option 1 param handoff-string aa paramspace english language en param max-time-vm-retry 2 param aa-pilot 5000 paramspace english location flash: param second-greeting-time 60 param drop-through-prompt _bacd_allagentsbusy.au param call-retry-timer 15 param max-time-call-retry 700 param voice-mail 5000 param service-name queue ! service queue flash:app-b-acd-3.0.0.2.tcl param queue-len 10 param aa-hunt1 param queue-manager-debugs 1 param number-of-hunt-grps 1 dial-peer voice 5000 voip service aa destination-pattern 5000 session target ipv4:10.2.2.1 incoming called-number 5000 dtmf-relay h245-alphanumeric codec g711ulaw no vad telephony-service sdspfarm units 3 sdspfarm transcode sessions 3 sdspfarm tag 1 xcode1 sdspfarm tag 2 hwconf authentication credential admin cisco em logout 0:0 0:0 0:0 max-ephones 5 max-dn 10 ip source-address 10.2.2.1 port 2000 system message CCIE LAB CME load 7921 CP7921G-1.2.1 load 7941 SCCP41.8-3-3S load 7961 SCCP41.8-3-3S voicemail 8000 max-conferences 12 gain -6 moh en_bacd_music_on_hold.au multicast moh 239.1.1.1 port 2000 web admin system name admin password cisco dn-webedit transfer-system full-consult create cnf-files version-stamp 7960 Mar 25 2013 15:20:54 sh telephony-service CONFIG (Version=7.1) = Version 7.1 Cisco Unified Communications Manager Express ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] B-ACD problem
I believe you're missing ephone-hunt object with pilot number and list of DNs to try. Sergey On Wed, Mar 27, 2013 at 7:56 PM, Mike wrote: > Anyone see any issues with the config? When I dial 5000 it just times out. > > > ** ** > > application > > service aa flash:app-b-acd-aa-3.0.0.2.tcl > > paramspace english index 0 > > param number-of-hunt-grps 1 > > param drop-through-option 1 > > param handoff-string aa > > paramspace english language en > > param max-time-vm-retry 2 > > param aa-pilot 5000 > > paramspace english location flash: > > param second-greeting-time 60 > > param drop-through-prompt _bacd_allagentsbusy.au > > param call-retry-timer 15 > > param max-time-call-retry 700 > > param voice-mail 5000 > > param service-name queue > > ! > > service queue flash:app-b-acd-3.0.0.2.tcl > > param queue-len 10 > > param aa-hunt1 > > param queue-manager-debugs 1 > > param number-of-hunt-grps 1 > > ** ** > > ** ** > > dial-peer voice 5000 voip > > service aa > > destination-pattern 5000 > > session target ipv4:10.2.2.1 > > incoming called-number 5000 > > dtmf-relay h245-alphanumeric > > codec g711ulaw > > no vad > > ** ** > > telephony-service > > sdspfarm units 3 > > sdspfarm transcode sessions 3 > > sdspfarm tag 1 xcode1 > > sdspfarm tag 2 hwconf > > authentication credential admin cisco > > em logout 0:0 0:0 0:0 > > max-ephones 5 > > max-dn 10 > > ip source-address 10.2.2.1 port 2000 > > system message CCIE LAB CME > > load 7921 CP7921G-1.2.1 > > load 7941 SCCP41.8-3-3S > > load 7961 SCCP41.8-3-3S > > voicemail 8000 > > max-conferences 12 gain -6 > > moh en_bacd_music_on_hold.au > > multicast moh 239.1.1.1 port 2000 > > web admin system name admin password cisco > > dn-webedit > > transfer-system full-consult > > create cnf-files version-stamp 7960 Mar 25 2013 15:20:54 > > ** ** > > ** ** > > sh telephony-service > > CONFIG (Version=7.1) > > = > > Version 7.1 > > Cisco Unified Communications Manager Express > > ** ** > > ** ** > > ** ** > > ** ** > > ___ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
[OSL | CCIE_Voice] B-ACD problem
Anyone see any issues with the config? When I dial 5000 it just times out. application service aa flash:app-b-acd-aa-3.0.0.2.tcl paramspace english index 0 param number-of-hunt-grps 1 param drop-through-option 1 param handoff-string aa paramspace english language en param max-time-vm-retry 2 param aa-pilot 5000 paramspace english location flash: param second-greeting-time 60 param drop-through-prompt _bacd_allagentsbusy.au param call-retry-timer 15 param max-time-call-retry 700 param voice-mail 5000 param service-name queue ! service queue flash:app-b-acd-3.0.0.2.tcl param queue-len 10 param aa-hunt1 param queue-manager-debugs 1 param number-of-hunt-grps 1 dial-peer voice 5000 voip service aa destination-pattern 5000 session target ipv4:10.2.2.1 incoming called-number 5000 dtmf-relay h245-alphanumeric codec g711ulaw no vad telephony-service sdspfarm units 3 sdspfarm transcode sessions 3 sdspfarm tag 1 xcode1 sdspfarm tag 2 hwconf authentication credential admin cisco em logout 0:0 0:0 0:0 max-ephones 5 max-dn 10 ip source-address 10.2.2.1 port 2000 system message CCIE LAB CME load 7921 CP7921G-1.2.1 load 7941 SCCP41.8-3-3S load 7961 SCCP41.8-3-3S voicemail 8000 max-conferences 12 gain -6 moh en_bacd_music_on_hold.au multicast moh 239.1.1.1 port 2000 web admin system name admin password cisco dn-webedit transfer-system full-consult create cnf-files version-stamp 7960 Mar 25 2013 15:20:54 sh telephony-service CONFIG (Version=7.1) = Version 7.1 Cisco Unified Communications Manager Express ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
