Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration
First you need to integrate UCCX with CUCM fully, meaning that the JTAPI and RMCM users must be present in CUCM after successful integration. Please verify that you have configured the JTAPI and RMCM in UCCX, so that it will be replicated in CUCM automatically. Then make JTAPI resynch. When all that is done successfully, then you will be able to see the UCCX Extension in a Users page. On Sun, Nov 27, 2011 at 11:07 AM, CCIEVoiceKP ccievoic...@gmail.com wrote: Have you re-syched the data yet? Subsystems -- Unified CM Telephony -- Data Resync KP On Sat, Nov 26, 2011 at 9:02 PM, Randall Crumm rrcr...@yahoo.comwrote: HI, I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX extension to each user page, but the field to add the UCCX exntension is not there. I also did not see a rmjtapi user in CUCM. This is the user in the intergration page on UCCX. Any thoughts? Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration
It seems your UCCX server is not integrated properly with CUCM. Use http://ccie-musketeers.blogspot.com/search/label/UCCX and fix it. -SONU- On Sun, Nov 27, 2011 at 12:37 PM, CCIEVoiceKP ccievoic...@gmail.com wrote: Have you re-syched the data yet? Subsystems -- Unified CM Telephony -- Data Resync KP On Sat, Nov 26, 2011 at 9:02 PM, Randall Crumm rrcr...@yahoo.com wrote: HI, I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX extension to each user page, but the field to add the UCCX exntension is not there. I also did not see a rmjtapi user in CUCM. This is the user in the intergration page on UCCX. Any thoughts? Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration
Run this command on the CUCM Pub you do NOT have to reboot. run sql update processconfig set paramvalue=T where paramname like '%nstalled%' E On Sun, Nov 27, 2011 at 2:07 AM, CCIEVoiceKP ccievoic...@gmail.com wrote: Have you re-syched the data yet? Subsystems -- Unified CM Telephony -- Data Resync KP On Sat, Nov 26, 2011 at 9:02 PM, Randall Crumm rrcr...@yahoo.com wrote: HI, I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX extension to each user page, but the field to add the UCCX exntension is not there. I also did not see a rmjtapi user in CUCM. This is the user in the intergration page on UCCX. Any thoughts? Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration
That is not the issue there is something wrong with the way the initial installations took place and you have to run this command. I have been working on the first 3 labs from the new 5 7 days straight and it is happening every time. The T flag is not being set and it has nothing to do with resync etc. I spent 3-4 hours on this and the only thing the works is running this on the CUCM Pub. run sql update processconfig set paramvalue=T where paramname like '%nstalled%' It sets the flag to true E On Sun, Nov 27, 2011 at 7:50 AM, datucha123 datucha123 datucha...@gmail.com wrote: First you need to integrate UCCX with CUCM fully, meaning that the JTAPI and RMCM users must be present in CUCM after successful integration. Please verify that you have configured the JTAPI and RMCM in UCCX, so that it will be replicated in CUCM automatically. Then make JTAPI resynch. When all that is done successfully, then you will be able to see the UCCX Extension in a Users page. On Sun, Nov 27, 2011 at 11:07 AM, CCIEVoiceKP ccievoic...@gmail.comwrote: Have you re-syched the data yet? Subsystems -- Unified CM Telephony -- Data Resync KP On Sat, Nov 26, 2011 at 9:02 PM, Randall Crumm rrcr...@yahoo.comwrote: HI, I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX extension to each user page, but the field to add the UCCX exntension is not there. I also did not see a rmjtapi user in CUCM. This is the user in the intergration page on UCCX. Any thoughts? Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration
Hey Randall, First of all, the way to you verify if the CCX is integrated with CUCM is by scrolling to System Control Center under the CCX AppAdmin page and making sure that your CCX server looks IN_SERVICE. If not, you need to find out what component is showing in PARTIAL_SERVICE or OUT_OF_SERVICE. First thing you need to check is if under the Enterprise Parameters, IPCC EXPRESS INSTALLED shows TRUE or FALSE. If it shows TRUE, then the CCM is integrated fine but if it shows False, then you need to get into the CLI for the CM Pub and run the below commands: This will show the status to confirm: run sql select paramname,paramvalue from processconfig where paramname like '%nstalled%' This will change the value to true (T): run sql update processconfig set paramvalue=T where paramname like '%nstalled%' Once done, make sure of the following: If the CM TELEPHONY or the RM JTAPI Subsystems show anything but IN_SERVICE, try the below: 1) Make sure that the RM and JTAPI application users created on the Call Manager have CTI Enabled role assigned to them in Call Manager. 2) Secondly, for the RM Subsystem to be IN SERVICE, you'd need to associate Agent phones with this user. For the CM Telephony to be in service, you'd need to create atleast one RP or CTI Port Group from CCX. 3) If they both show OUT_OF_SERVICE, reset the username and password for these users from CCX. Scroll to, System CM Configuration and reset the username and password for these users. Once Step 3 is executed, restart the CCX Engine on the CCX server and check again if the CCX server shows IN SERVICE. HTH Regards Gurpreet On Sun, Nov 27, 2011 at 1:02 AM, Randall Crumm rrcr...@yahoo.com wrote: HI, I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX extension to each user page, but the field to add the UCCX exntension is not there. I also did not see a rmjtapi user in CUCM. This is the user in the intergration page on UCCX. Any thoughts? Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration
Larry after manually adding the rmjtapi user you have to restart the engine if not it would not work. This is the way it has been for the new labs. Every single one you have to add the CUCM rmjtapi app-user associate phones add cti enable. on the CCX make sure the pwd is the same I usually put in just in case resync restart engine. E On Sun, Nov 27, 2011 at 10:49 AM, Larry Stern larry.st...@blackbox.comwrote: Randall I had the same exact problem with New Lab 1, after I ran the SQL command from the cucm cli, This fixed the not showing of the IPCC extension field on my cucm enduser page, but after an hour or so of reverting, resyncing uccx I never got rmjtapi to show in CUCM as an application user. I tried adding it manually into CUCM , and then resyncing UCCX, still ng. Finally moved on. Sent from my iPad On Nov 27, 2011, at 10:13 AM, ccie_voice-requ...@onlinestudylist.com ccie_voice-requ...@onlinestudylist.com wrote: Send CCIE_Voice mailing list submissions to ccie_voice@onlinestudylist.com To subscribe or unsubscribe via the World Wide Web, visit http://onlinestudylist.com/mailman/listinfo/ccie_voice or, via email, send a message with subject or body 'help' to ccie_voice-requ...@onlinestudylist.com You can reach the person managing the list at ccie_voice-ow...@onlinestudylist.com When replying, please edit your Subject line so it is more specific than Re: Contents of CCIE_Voice digest... Today's Topics: 1. Re: CUCM/UCCX Intergration (Pradeep Kumar Sharma) 2. Re: CUCM/UCCX Intergration (Edgar Feliz) 3. Re: CUCM/UCCX Intergration (Edgar Feliz) 4. Re: ISDN Cause i = 0x80AF - Resource unavailable (Edgar Feliz) -- Message: 1 Date: Sun, 27 Nov 2011 19:02:29 +0530 From: Pradeep Kumar Sharma sonu.netwo...@gmail.com To: CCIEVoiceKP ccievoic...@gmail.com Cc: Online Study ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration Message-ID: CALWZLGczqjzTX0jq-JEOGOLG=jW+= v9epdffuxzk5wj5avs...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 It seems your UCCX server is not integrated properly with CUCM. Use http://ccie-musketeers.blogspot.com/search/label/UCCX and fix it. -SONU- On Sun, Nov 27, 2011 at 12:37 PM, CCIEVoiceKP ccievoic...@gmail.com wrote: Have you re-syched the data yet? Subsystems -- Unified CM Telephony -- Data Resync KP On Sat, Nov 26, 2011 at 9:02 PM, Randall Crumm rrcr...@yahoo.com wrote: HI, I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX extension to each user page, but the field to add the UCCX exntension is not there. I also did not see a rmjtapi user in CUCM. This is the user in the intergration page on UCCX. Any thoughts? Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- next part -- An HTML attachment was scrubbed... URL: /archives/ccie_voice/attachments/2027/4a72770d/attachment-0001.html -- Message: 2 Date: Sun, 27 Nov 2011 08:36:53 -0500 From: Edgar Feliz ejzi...@gmail.com To: CCIEVoiceKP ccievoic...@gmail.com Cc: Online Study ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration Message-ID: cabxks5qfl_jbyttuxstdw9+vxw0z-w0_8-fpebwtxackx_u...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 Run this command on the CUCM Pub you do NOT have to reboot. run sql update processconfig set paramvalue=T where paramname like '%nstalled%' E On Sun, Nov 27, 2011 at 2:07 AM, CCIEVoiceKP ccievoic...@gmail.com wrote: Have you re-syched the data yet? Subsystems -- Unified CM Telephony -- Data Resync KP On Sat, Nov 26, 2011 at 9:02 PM, Randall Crumm rrcr...@yahoo.com wrote: HI, I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX extension to each user page, but the field to add the UCCX exntension is not there. I also did not see a rmjtapi user in CUCM. This is the user in the intergration page on UCCX. Any thoughts? Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com
Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration
Thanks everyone for your answers. Sent from my iPhone On Nov 27, 2011, at 8:10 AM, Gurpreet Singh Kukreja tycoononway1...@gmail.com wrote: Hey Randall, First of all, the way to you verify if the CCX is integrated with CUCM is by scrolling to System Control Center under the CCX AppAdmin page and making sure that your CCX server looks IN_SERVICE. If not, you need to find out what component is showing in PARTIAL_SERVICE or OUT_OF_SERVICE. First thing you need to check is if under the Enterprise Parameters, IPCC EXPRESS INSTALLED shows TRUE or FALSE. If it shows TRUE, then the CCM is integrated fine but if it shows False, then you need to get into the CLI for the CM Pub and run the below commands: This will show the status to confirm: run sql select paramname,paramvalue from processconfig where paramname like '%nstalled%' This will change the value to true (T): run sql update processconfig set paramvalue=T where paramname like '%nstalled%' Once done, make sure of the following: If the CM TELEPHONY or the RM JTAPI Subsystems show anything but IN_SERVICE, try the below: 1) Make sure that the RM and JTAPI application users created on the Call Manager have CTI Enabled role assigned to them in Call Manager. 2) Secondly, for the RM Subsystem to be IN SERVICE, you'd need to associate Agent phones with this user. For the CM Telephony to be in service, you'd need to create atleast one RP or CTI Port Group from CCX. 3) If they both show OUT_OF_SERVICE, reset the username and password for these users from CCX. Scroll to, System CM Configuration and reset the username and password for these users. Once Step 3 is executed, restart the CCX Engine on the CCX server and check again if the CCX server shows IN SERVICE. HTH Regards Gurpreet On Sun, Nov 27, 2011 at 1:02 AM, Randall Crumm rrcr...@yahoo.com wrote: HI, I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX extension to each user page, but the field to add the UCCX exntension is not there. I also did not see a rmjtapi user in CUCM. This is the user in the intergration page on UCCX. Any thoughts? Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration
It seemed like the SQL command and resyncing did it for me Randall Sent from my iPhone On Nov 27, 2011, at 8:47 AM, Edgar Feliz ejzi...@gmail.com wrote: Larry after manually adding the rmjtapi user you have to restart the engine if not it would not work. This is the way it has been for the new labs. Every single one you have to add the CUCM rmjtapi app-user associate phones add cti enable. on the CCX make sure the pwd is the same I usually put in just in case resync restart engine. E On Sun, Nov 27, 2011 at 10:49 AM, Larry Stern larry.st...@blackbox.com wrote: Randall I had the same exact problem with New Lab 1, after I ran the SQL command from the cucm cli, This fixed the not showing of the IPCC extension field on my cucm enduser page, but after an hour or so of reverting, resyncing uccx I never got rmjtapi to show in CUCM as an application user. I tried adding it manually into CUCM , and then resyncing UCCX, still ng. Finally moved on. Sent from my iPad On Nov 27, 2011, at 10:13 AM, ccie_voice-requ...@onlinestudylist.com ccie_voice-requ...@onlinestudylist.com wrote: Send CCIE_Voice mailing list submissions to ccie_voice@onlinestudylist.com To subscribe or unsubscribe via the World Wide Web, visit http://onlinestudylist.com/mailman/listinfo/ccie_voice or, via email, send a message with subject or body 'help' to ccie_voice-requ...@onlinestudylist.com You can reach the person managing the list at ccie_voice-ow...@onlinestudylist.com When replying, please edit your Subject line so it is more specific than Re: Contents of CCIE_Voice digest... Today's Topics: 1. Re: CUCM/UCCX Intergration (Pradeep Kumar Sharma) 2. Re: CUCM/UCCX Intergration (Edgar Feliz) 3. Re: CUCM/UCCX Intergration (Edgar Feliz) 4. Re: ISDN Cause i = 0x80AF - Resource unavailable (Edgar Feliz) -- Message: 1 Date: Sun, 27 Nov 2011 19:02:29 +0530 From: Pradeep Kumar Sharma sonu.netwo...@gmail.com To: CCIEVoiceKP ccievoic...@gmail.com Cc: Online Study ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration Message-ID: CALWZLGczqjzTX0jq-JEOGOLG=jW+=v9epdffuxzk5wj5avs...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 It seems your UCCX server is not integrated properly with CUCM. Use http://ccie-musketeers.blogspot.com/search/label/UCCX and fix it. -SONU- On Sun, Nov 27, 2011 at 12:37 PM, CCIEVoiceKP ccievoic...@gmail.com wrote: Have you re-syched the data yet? Subsystems -- Unified CM Telephony -- Data Resync KP On Sat, Nov 26, 2011 at 9:02 PM, Randall Crumm rrcr...@yahoo.com wrote: HI, I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX extension to each user page, but the field to add the UCCX exntension is not there. I also did not see a rmjtapi user in CUCM. This is the user in the intergration page on UCCX. Any thoughts? Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -- next part -- An HTML attachment was scrubbed... URL: /archives/ccie_voice/attachments/2027/4a72770d/attachment-0001.html -- Message: 2 Date: Sun, 27 Nov 2011 08:36:53 -0500 From: Edgar Feliz ejzi...@gmail.com To: CCIEVoiceKP ccievoic...@gmail.com Cc: Online Study ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration Message-ID: cabxks5qfl_jbyttuxstdw9+vxw0z-w0_8-fpebwtxackx_u...@mail.gmail.com Content-Type: text/plain; charset=iso-8859-1 Run this command on the CUCM Pub you do NOT have to reboot. run sql update processconfig set paramvalue=T where paramname like '%nstalled%' E On Sun, Nov 27, 2011 at 2:07 AM, CCIEVoiceKP ccievoic...@gmail.com wrote: Have you re-syched the data yet? Subsystems -- Unified CM Telephony -- Data Resync KP On Sat, Nov 26, 2011 at 9:02 PM, Randall Crumm rrcr...@yahoo.com wrote: HI, I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX extension to each user page, but the field to add the UCCX exntension is not there. I also did not see a rmjtapi user in CUCM. This is the user in the intergration page on UCCX. Any thoughts? Randall ___ For more information regarding industry leading CCIE
[OSL | CCIE_Voice] CUCM/UCCX Intergration
HI, I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX extension to each user page, but the field to add the UCCX exntension is not there. I also did not see a rmjtapi user in CUCM. This is the user in the intergration page on UCCX. Any thoughts? Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
Re: [OSL | CCIE_Voice] CUCM/UCCX Intergration
Have you re-syched the data yet? Subsystems -- Unified CM Telephony -- Data Resync KP On Sat, Nov 26, 2011 at 9:02 PM, Randall Crumm rrcr...@yahoo.com wrote: HI, I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX extension to each user page, but the field to add the UCCX exntension is not there. I also did not see a rmjtapi user in CUCM. This is the user in the intergration page on UCCX. Any thoughts? Randall ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com http://www.platinumplacement.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
