Re: OT: Anyone else affected by the hostmysite outage?
On Wednesday 23 August 2006 16:47, Rick Faircloth wrote: Wonder what the tune is? Chumbawumba's Tub Thumping. -- Tom Chiverton Helping to enormously reinvent back-end action-items This email is sent for and on behalf of Halliwells LLP. Halliwells LLP is a limited liability partnership registered in England and Wales under registered number OC307980 whose registered office address is at St James's Court Brown Street Manchester M2 2JF. A list of members is available for inspection at the registered office. Any reference to a partner in relation to Halliwells LLP means a member of Halliwells LLP. Regulated by the Law Society. CONFIDENTIALITY This email is intended only for the use of the addressee named above and may be confidential or legally privileged. If you are not the addressee you must not read it and must not use any information contained in nor copy it nor inform any person other than Halliwells LLP or the addressee of its existence or contents. If you have received this email in error please delete it and notify Halliwells LLP IT Department on 0870 365 8008. For more information about Halliwells LLP visit www.halliwells.com. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:251013 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: OT: Anyone else affected by the hostmysite outage?
On Wednesday 16 August 2006 15:20, Neil Middleton wrote: One of their datacenters has been chopped from the net buy a construction accident. http://bradleynoe.com/2004/05/30/gigflapping :-) -- Tom Chiverton Helping to quickly supply unique channels This email is sent for and on behalf of Halliwells LLP. Halliwells LLP is a limited liability partnership registered in England and Wales under registered number OC307980 whose registered office address is at St James's Court Brown Street Manchester M2 2JF. A list of members is available for inspection at the registered office. Any reference to a partner in relation to Halliwells LLP means a member of Halliwells LLP. Regulated by the Law Society. CONFIDENTIALITY This email is intended only for the use of the addressee named above and may be confidential or legally privileged. If you are not the addressee you must not read it and must not use any information contained in nor copy it nor inform any person other than Halliwells LLP or the addressee of its existence or contents. If you have received this email in error please delete it and notify Halliwells LLP IT Department on 0870 365 8008. For more information about Halliwells LLP visit www.halliwells.com. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250734 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
RE: OT: Anyone else affected by the hostmysite outage?
An interesting way to see the convergence of two areas of life that are usually far apart...art and technology... Wonder what the tune is? Rick -Original Message- From: Tom Chiverton [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 23, 2006 11:18 AM To: CF-Talk Subject: Re: OT: Anyone else affected by the hostmysite outage? On Wednesday 16 August 2006 15:20, Neil Middleton wrote: One of their datacenters has been chopped from the net buy a construction accident. http://bradleynoe.com/2004/05/30/gigflapping :-) ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250739 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: OT: Anyone else affected by the hostmysite outage?
To be honest, it was all handled well (other than the redundancy). After talking to the support staff, it appears both the feed-squirrel web and db servers weren't in the effected building, but a bit of network wizardry that the site is dependent on was toasted by the outage, which is kinda typical for me. Anyways, we're now all back. Neil On 8/17/06, Mike Kear [EMAIL PROTECTED] wrote: I for one am pretty impressed with how quickly they've got a major repair done, and how they have kept customers in the picture through that page, and the photos. I think there are issues relating to redundancy and multiple connections etc that need to be addressed, but given a big chunk of thier business suddenly went dark, I thought their damage control and reaction to the problem was pretty cool. Long time internet users in Australia might remember the time years ago when there were two internet connections across the Pacific where most of the traffic from Australia went. And a trawler dug up the cable out of Melbourne. Telstra, who at the time owned all the internet connections out of Australia, tried to pretend nothing was wrong for days, even though anyone using the internet knew that even their slow modems were suddenly struggling to keep up with crippled snails. Telstra maintained for days and days that nothing was wrong, even when there were newspaper reports that one of the two main undersea cables had been broken. I suppose Telstra figured they could get away with fixing it quickly and quietly and no one woudl know any better. I think HMS have shown a far better attitude, and would get much more tolerance and cooperation from their customers as a result. Disclaimer: i have nothing to do with HMS, apart from having one of my clients hosted there - in fact I'm a competitor in a minor part of my business. Cheers Mike Kear Windsor, NSW, Australia Adobe Certified Advanced ColdFusion Developer AFP Webworks http://afpwebworks.com ColdFusion, PHP, ASP, ASP.NET hosting from AUD$15/month On 8/17/06, Dave Lyons [EMAIL PROTECTED] wrote: I think they need to be given some thanks because it was one of the worst things that could happen to them and per usual they did a helluva job in not only getting it fixed but also keeping their customers informed of what was going on, not only in the slideshow but just the simple page that was updated as things happened. I have yet to see if any host be able to handle a situation like host my site did today. If it was ct they'd still be trying to figure out why there was no internet. However, sites are supposed to rollover to other data center if/when a issue arises and that didnt happen and I will find out why but still im happy they are back up and going, i was so glad to get back into my mail and see I didnt miss my chance to be hung like the big boys at the club.. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250124 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: OT: Anyone else affected by the hostmysite outage?
On Wednesday 16 August 2006 19:49, Casey Dougall wrote: ha... they posted photos of the pipe... I guess we can believe them now. http://hostmysite.com/emergency/ Man, am I glad I don't have to join all them up again. -- Tom Chiverton This email is sent for and on behalf of Halliwells LLP. Halliwells LLP is a limited liability partnership registered in England and Wales under registered number OC307980 whose registered office address is at St James's Court Brown Street Manchester M2 2JF. A list of members is available for inspection at the registered office. Any reference to a partner in relation to Halliwells LLP means a member of Halliwells LLP. Regulated by the Law Society. CONFIDENTIALITY This email is intended only for the use of the addressee named above and may be confidential or legally privileged. If you are not the addressee you must not read it and must not use any information contained in nor copy it nor inform any person other than Halliwells LLP or the addressee of its existence or contents. If you have received this email in error please delete it and notify Halliwells LLP IT Department on 0870 365 8008. For more information about Halliwells LLP visit www.halliwells.com. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250126 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
Re: OT: Anyone else affected by the hostmysite outage?
On Wednesday 16 August 2006 17:35, Josh Adams wrote: I assume you're speaking of pipe redundancy to the affected datacenter, aren't you? I imagine that they have bought pipe from multiple providers but at some point those probably just about have to come in and out of the building in the same place. (ex)Exodus datacenter's have redundant NOCs with physically separated pipe entry points. -- Tom Chiverton This email is sent for and on behalf of Halliwells LLP. Halliwells LLP is a limited liability partnership registered in England and Wales under registered number OC307980 whose registered office address is at St James's Court Brown Street Manchester M2 2JF. A list of members is available for inspection at the registered office. Any reference to a partner in relation to Halliwells LLP means a member of Halliwells LLP. Regulated by the Law Society. CONFIDENTIALITY This email is intended only for the use of the addressee named above and may be confidential or legally privileged. If you are not the addressee you must not read it and must not use any information contained in nor copy it nor inform any person other than Halliwells LLP or the addressee of its existence or contents. If you have received this email in error please delete it and notify Halliwells LLP IT Department on 0870 365 8008. For more information about Halliwells LLP visit www.halliwells.com. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250127 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: OT: Anyone else affected by the hostmysite outage?
This is really odd, but I called HMS at 10 last night, when the call volume had cooled down, and supposedly, The 2 DCs, are on a network, and have redundancy, and disparate access points. Supposedly they never thought a main terminal could be hit that easily. I am interested in what they are doing to prevent this in the future.and COMCAST hit one of the main terminals. You mentioned rollover. I believe my mail in mail41 did rollover, as I had no mail for an hour, and then mail. Although they did a great job. The fact that they repalced and entire line in 12 hours, working in the 105 degree heat, calling people in, and taking 50 calls , thousands of chats, and more at the same time, and even had a nice photo gallery, so customers could see what was going on was amazing. That was pretty good damage control. On 8/17/06, Tom Chiverton [EMAIL PROTECTED] wrote: On Wednesday 16 August 2006 17:35, Josh Adams wrote: I assume you're speaking of pipe redundancy to the affected datacenter, aren't you? I imagine that they have bought pipe from multiple providers but at some point those probably just about have to come in and out of the building in the same place. (ex)Exodus datacenter's have redundant NOCs with physically separated pipe entry points. -- Tom Chiverton This email is sent for and on behalf of Halliwells LLP. Halliwells LLP is a limited liability partnership registered in England and Wales under registered number OC307980 whose registered office address is at St James's Court Brown Street Manchester M2 2JF. A list of members is available for inspection at the registered office. Any reference to a partner in relation to Halliwells LLP means a member of Halliwells LLP. Regulated by the Law Society. CONFIDENTIALITY This email is intended only for the use of the addressee named above and may be confidential or legally privileged. If you are not the addressee you must not read it and must not use any information contained in nor copy it nor inform any person other than Halliwells LLP or the addressee of its existence or contents. If you have received this email in error please delete it and notify Halliwells LLP IT Department on 0870 365 8008. For more information about Halliwells LLP visit www.halliwells.com. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250136 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: OT: Anyone else affected by the hostmysite outage?
Yeah, I was impressed, Minor damage control from our end since most of our sites were in the other datacenter but some items relying on safesecureweb.com for https or external database access were down and they resolved this fairly quickly. -- Casey Dougall Web Applications Developer Ph: 518 743-9424 Fax: 743-0337 Mannix Marketing Inc. 33 Park St. Third Floor, Glens Falls, New York 12801 Marketing to New York State Destinations? We offer quality Travel Industry Directories, Including www.Albany.com, www.LakeGeorge.com www.Saratoga.com On 8/17/06, B V [EMAIL PROTECTED] wrote: This is really odd, but I called HMS at 10 last night, when the call volume had cooled down, and supposedly, The 2 DCs, are on a network, and have redundancy, and disparate access points. Supposedly they never thought a main terminal could be hit that easily. I am interested in what they are doing to prevent this in the future.and COMCAST hit one of the main terminals. You mentioned rollover. I believe my mail in mail41 did rollover, as I had no mail for an hour, and then mail. Although they did a great job. The fact that they repalced and entire line in 12 hours, working in the 105 degree heat, calling people in, and taking 50 calls , thousands of chats, and more at the same time, and even had a nice photo gallery, so customers could see what was going on was amazing. That was pretty good damage control. On 8/17/06, Tom Chiverton [EMAIL PROTECTED] wrote: On Wednesday 16 August 2006 17:35, Josh Adams wrote: I assume you're speaking of pipe redundancy to the affected datacenter, aren't you? I imagine that they have bought pipe from multiple providers but at some point those probably just about have to come in and out of the building in the same place. (ex)Exodus datacenter's have redundant NOCs with physically separated pipe entry points. -- Tom Chiverton This email is sent for and on behalf of Halliwells LLP. Halliwells LLP is a limited liability partnership registered in England and Wales under registered number OC307980 whose registered office address is at St James's Court Brown Street Manchester M2 2JF. A list of members is available for inspection at the registered office. Any reference to a partner in relation to Halliwells LLP means a member of Halliwells LLP. Regulated by the Law Society. CONFIDENTIALITY This email is intended only for the use of the addressee named above and may be confidential or legally privileged. If you are not the addressee you must not read it and must not use any information contained in nor copy it nor inform any person other than Halliwells LLP or the addressee of its existence or contents. If you have received this email in error please delete it and notify Halliwells LLP IT Department on 0870 365 8008. For more information about Halliwells LLP visit www.halliwells.com. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250142 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
Re: OT: Anyone else affected by the hostmysite outage?
Just thought I'd post a letter I just got from the CEO of host my site about what happened. As expected it sounds like even though it was no fault of theirs they will be taking some measures to make sure it doesnt happen again. Dear Valued Customers and Friends: I am writing today to apologize for the service outage you experienced yesterday. As many of you know, our first datacenter facility (DC1) was impacted by a severe fiber cut. The fiber cut was caused by subcontractors of Comcast cutting our lines with a backhoe while installing new service into our office park. The cut of this fiber, which has been trouble free for the 5 years we have used it, resulted in loss of all connectivity for our DC1 site, including one Gigabit link and two OC3's. Our staff has made some pictures of the incident available at the following URL: http://hostmysite.com/emergency/ We are still working with all involved parties, including Cavalier Communications (the fiber provider) to make sure that those responsible for this mistake are held fully accountable. I was personally on the scene for the entire repair process, even going so far as to pick up a shovel and help the workers dig a trench for the new fiber being installed. I know it was a long process, and although we did everything we could to move as fast as possible, the problem was compounded by two issues. First, the fiber we utilize in our business park was originally installed by the power company and is directly in line with dangerous power cables feeding the park. This made digging out the old cable and splicing in a new patch very difficult. Second, the cut occurred very close to the sidewalk where the fiber then runs under the parking lot. This left the splicers without enough slack to easily splice in a new piece of cable (they were hoping for 30 feet of slack and got less than 5). Throughout the course of the day, our staff really pulled together to keep our customers informed and to execute on our emergency plans. If there is any silver lining on something like this, I felt fortunate to witness the amazing efforts of our staff. We had 5 year veterans and employees fresh out of training on their first day in the call center putting in fantastic effort. I would also like to apologize for those customers that were unable to get through to our support center or experienced long wait times. We are committed to providing live phone service without hold-time, and although we kept up with call volume for most of the day, our phones were overwhelmed at the outset of the problem. After an incident like we experienced yesterday, I thought it was important for me to reach out to our customers and reassure you of our commitment to providing the best web hosting service available. Even though this incident was caused by the action of a third party, we do not discount our full responsibility to our end customers to provide a network that is 100% reliable and available. I realize that you trust us with your website so you don't have to worry about incidents like this. We are taking a number of steps to prevent this sort of problem in the future. Our fiber provider, Cavalier, is working non-stop to make sure that all fiber in our park is retraced and clearly marked. They are also working with us to implement additional diversity measures in the short term to limit risk. Our Datacenter 2 (DC2) facility, which is a state-of-the-art facility with multiple diverse fiber conduits, is also being upgraded to accommodate all servers from DC1. While we had been planning to slowly make the transition over the next 12 months, we will do our best to accelerate the process while minimizing impact to our customers. I understand the magnitude of yesterday's incident, but I don't want our customers to lose confidence in the ability of our DC1 site to provide services. This site has a great 5 year track record and we are leaning heavily on our providers to make the necessary changes in the short term to secure additional diversity. Finally, I would like to let you know how much I personally appreciate your business. I treat your website and your web business as if it were my own. You can trust everyone at HostMySite.com to care for your web presence, and when things do go wrong, you can trust that we are making a Herculean effort to get things right. Every staff member is a caring, dedicated professional that doesn't hesitate to pitch in wherever needed. You can also count on the fact that I will be right there with them every step of the way, along with a talented management team that has been with our company for a very long time. My personal contact information is available to you as part of this email should you wish to follow up with me directly. Regards, Lou Honick, CEO ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting,
Re: OT: Anyone else affected by the hostmysite outage?
Kinda, we have some sites using the shared ssl certs which use safesecureweb.com. That's not working too well. Good news though is that our boxes are in the other data center and the databases are located in the same one. Casey On 8/16/06, Neil Middleton [EMAIL PROTECTED] wrote: One of their datacenters has been chopped from the net buy a construction accident. Anyone else affected? Feed-Squirrel's gone for the time being... -- Neil Middleton Visit feed-squirrel.com ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:249971 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: OT: Anyone else affected by the hostmysite outage?
I guess I got lucky this time, although I did see that CF was down for a while. On 8/16/06, Neil Middleton [EMAIL PROTECTED] wrote: One of their datacenters has been chopped from the net buy a construction accident. Anyone else affected? Feed-Squirrel's gone for the time being... -- CFAJAX docs and other useful articles: http://www.bifrost.com.au/blog/ ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:249986 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: OT: Anyone else affected by the hostmysite outage?
On 8/16/06, Neil Middleton [EMAIL PROTECTED] wrote: One of their datacenters has been chopped from the net buy a construction accident. Anyone else affected? Feed-Squirrel's gone for the time being... Ah, so it's not just me! Yep, I'm hosed. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:249983 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
RE: OT: Anyone else affected by the hostmysite outage?
I assume you're speaking of pipe redundancy to the affected datacenter, aren't you? I imagine that they have bought pipe from multiple providers but at some point those probably just about have to come in and out of the building in the same place. Anyone know that not to be true? In terms of data center redundancy, they do offer that, but naturally you have to pay for it. Josh -Original Message- From: Ray Champagne [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 16, 2006 10:55 AM To: CF-Talk Subject: Re: Anyone else affected by the hostmysite outage? What, no redundancy? - Original Message - From: Neil Middleton [EMAIL PROTECTED] To: CF-Talk cf-talk@houseoffusion.com Sent: Wednesday, August 16, 2006 10:20 AM Subject: OT: Anyone else affected by the hostmysite outage? One of their datacenters has been chopped from the net buy a construction accident. Anyone else affected? Feed-Squirrel's gone for the time being... -- Neil Middleton Visit feed-squirrel.com ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250007 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
Re: OT: Anyone else affected by the hostmysite outage?
ha... they posted photos of the pipe... I guess we can believe them now. http://hostmysite.com/emergency/ ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250032 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
RE: OT: Anyone else affected by the hostmysite outage?
Call before you dig! I expect there will be a lawsuit or three out of this. -Original Message- From: Casey Dougall [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 16, 2006 2:50 PM To: CF-Talk Subject: Re: OT: Anyone else affected by the hostmysite outage? ha... they posted photos of the pipe... I guess we can believe them now. http://hostmysite.com/emergency/ ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250037 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
RE: OT: Anyone else affected by the hostmysite outage?
Yeah, in a fancy Flash slide show. I guess when you're sitting around twiddling your thumbs, waiting for a line to be fixed, you have time to do stuff like that. :) -Original Message- From: Casey Dougall [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 16, 2006 12:50 PM ha... they posted photos of the pipe... I guess we can believe them now. http://hostmysite.com/emergency/ This transmission may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you. A1. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250046 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: OT: Anyone else affected by the hostmysite outage?
Same damn thing happend in Vancouver, BC last year. The ISP that supplies one of our federal government clients was next to a sky scraper building site. The big pit they dug caved in due to a sink hole and took the sidewalk and most of the street with it...along with the various pipes feeding the ISP. .and they said they'd never be down for more than 4 hours...try a week!! If Mother Nature wants to get you...she will ;-) Cheers Bryan Stevenson B.Comm. VP Director of E-Commerce Development Electric Edge Systems Group Inc. phone: 250.480.0642 fax: 250.480.1264 cell: 250.920.8830 e-mail: [EMAIL PROTECTED] web: www.electricedgesystems.com ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250050 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: OT: Anyone else affected by the hostmysite outage?
Fact is those construction guys are supposed to know about where gas lines, electrical, cables etc. are located before they start digging. Out here in Cali a couple of years ago, a few guys died when they hit a gas line and caused a huge explosion. The construction company undoubtedly has insurance so if I were HMS I'd nail them to the wall, they could probably get a settlement without even going to court. If the cables weren't marked though, then that's somebody else's fault, not the construction company's. Not sure who'd be responsible for that. -- Josh - Original Message - From: Bryan Stevenson [EMAIL PROTECTED] To: CF-Talk cf-talk@houseoffusion.com Sent: Wednesday, August 16, 2006 1:01 PM Subject: Re: OT: Anyone else affected by the hostmysite outage? Same damn thing happend in Vancouver, BC last year. The ISP that supplies one of our federal government clients was next to a sky scraper building site. The big pit they dug caved in due to a sink hole and took the sidewalk and most of the street with it...along with the various pipes feeding the ISP. .and they said they'd never be down for more than 4 hours...try a week!! If Mother Nature wants to get you...she will ;-) Cheers Bryan Stevenson B.Comm. VP Director of E-Commerce Development Electric Edge Systems Group Inc. phone: 250.480.0642 fax: 250.480.1264 cell: 250.920.8830 e-mail: [EMAIL PROTECTED] web: www.electricedgesystems.com ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250053 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: OT: Anyone else affected by the hostmysite outage?
DigSafe, maybe? - Original Message - From: Josh Nathanson [EMAIL PROTECTED] To: CF-Talk cf-talk@houseoffusion.com Sent: Wednesday, August 16, 2006 4:26 PM Subject: Re: OT: Anyone else affected by the hostmysite outage? Fact is those construction guys are supposed to know about where gas lines, electrical, cables etc. are located before they start digging. Out here in Cali a couple of years ago, a few guys died when they hit a gas line and caused a huge explosion. The construction company undoubtedly has insurance so if I were HMS I'd nail them to the wall, they could probably get a settlement without even going to court. If the cables weren't marked though, then that's somebody else's fault, not the construction company's. Not sure who'd be responsible for that. -- Josh - Original Message - From: Bryan Stevenson [EMAIL PROTECTED] To: CF-Talk cf-talk@houseoffusion.com Sent: Wednesday, August 16, 2006 1:01 PM Subject: Re: OT: Anyone else affected by the hostmysite outage? Same damn thing happend in Vancouver, BC last year. The ISP that supplies one of our federal government clients was next to a sky scraper building site. The big pit they dug caved in due to a sink hole and took the sidewalk and most of the street with it...along with the various pipes feeding the ISP. .and they said they'd never be down for more than 4 hours...try a week!! If Mother Nature wants to get you...she will ;-) Cheers Bryan Stevenson B.Comm. VP Director of E-Commerce Development Electric Edge Systems Group Inc. phone: 250.480.0642 fax: 250.480.1264 cell: 250.920.8830 e-mail: [EMAIL PROTECTED] web: www.electricedgesystems.com ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250056 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: OT: Anyone else affected by the hostmysite outage?
yup, i got about 30 sites on that datacenter, thankfully the rest are at datacenter 2. All 4 lines got cut and comcast cant fix them so they are having to replace the whole sections of them. The bad part is that they are supposed to rollover to the other datacenter and it didnt happen, i suppose they can't without a connection tho. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250057 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
RE: OT: Anyone else affected by the hostmysite outage?
In my state, they are /required/ to find out about lines before digging, and there is a service that will mark them for you. We had it done at my house when we had a cable line installed, it didn't cost us any money. My guess is they didn't even get the lines marked. -Original Message- From: Josh Nathanson [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 16, 2006 2:26 PM Fact is those construction guys are supposed to know about where gas lines, electrical, cables etc. are located before they start digging. Out here in Cali a couple of years ago, a few guys died when they hit a gas line and caused a huge explosion. The construction company undoubtedly has insurance so if I were HMS I'd nail them to the wall, they could probably get a settlement without even going to court. If the cables weren't marked though, then that's somebody else's fault, not the construction company's. Not sure who'd be responsible for that. This transmission may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you. A1. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250069 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
Re: OT: Anyone else affected by the hostmysite outage?
What I find hard to understand is how all cables were cut at the same time. From what I have heard for HMS support, supposedly DC2 is more modern, has redundancy, and disparate access points, and the lot, but DC1 doesn't have that stuff since it was an older Building, As a customer in DC2, My mail was down for 1 hr, (Mail41), but I'm geussing it rolled over to the other DC. My site worked, but I did have a little trouble with the db. Maybe that's what it was. I forgot about which DC the DB was in. I'm geussing since goldman is older it's 1. The worst part was that at any given time there were at least 41 calls. So many calls at the same time, that the line was beeping, and to busy to even put me on HOLD, which is a rarety in itself. Right now almost all systems are up, but the CP isn't. Kinda Annoying. But I have to be honest, HMS does try very hard, and once when I had a corrupted backup, they worked 16 hours straight on fixing it, and elevated it to Infrastructure. Same kind of thing here. They have been working out in the 105 degree heat all day fixing the line... The letter sent in is a good example... ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250087 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
Re: OT: Anyone else affected by the hostmysite outage?
I think they need to be given some thanks because it was one of the worst things that could happen to them and per usual they did a helluva job in not only getting it fixed but also keeping their customers informed of what was going on, not only in the slideshow but just the simple page that was updated as things happened. I have yet to see if any host be able to handle a situation like host my site did today. If it was ct they'd still be trying to figure out why there was no internet. However, sites are supposed to rollover to other data center if/when a issue arises and that didnt happen and I will find out why but still im happy they are back up and going, i was so glad to get back into my mail and see I didnt miss my chance to be hung like the big boys at the club.. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250096 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
Re: OT: Anyone else affected by the hostmysite outage?
I for one am pretty impressed with how quickly they've got a major repair done, and how they have kept customers in the picture through that page, and the photos. I think there are issues relating to redundancy and multiple connections etc that need to be addressed, but given a big chunk of thier business suddenly went dark, I thought their damage control and reaction to the problem was pretty cool. Long time internet users in Australia might remember the time years ago when there were two internet connections across the Pacific where most of the traffic from Australia went. And a trawler dug up the cable out of Melbourne. Telstra, who at the time owned all the internet connections out of Australia, tried to pretend nothing was wrong for days, even though anyone using the internet knew that even their slow modems were suddenly struggling to keep up with crippled snails. Telstra maintained for days and days that nothing was wrong, even when there were newspaper reports that one of the two main undersea cables had been broken. I suppose Telstra figured they could get away with fixing it quickly and quietly and no one woudl know any better. I think HMS have shown a far better attitude, and would get much more tolerance and cooperation from their customers as a result. Disclaimer: i have nothing to do with HMS, apart from having one of my clients hosted there - in fact I'm a competitor in a minor part of my business. Cheers Mike Kear Windsor, NSW, Australia Adobe Certified Advanced ColdFusion Developer AFP Webworks http://afpwebworks.com ColdFusion, PHP, ASP, ASP.NET hosting from AUD$15/month On 8/17/06, Dave Lyons [EMAIL PROTECTED] wrote: I think they need to be given some thanks because it was one of the worst things that could happen to them and per usual they did a helluva job in not only getting it fixed but also keeping their customers informed of what was going on, not only in the slideshow but just the simple page that was updated as things happened. I have yet to see if any host be able to handle a situation like host my site did today. If it was ct they'd still be trying to figure out why there was no internet. However, sites are supposed to rollover to other data center if/when a issue arises and that didnt happen and I will find out why but still im happy they are back up and going, i was so glad to get back into my mail and see I didnt miss my chance to be hung like the big boys at the club.. ~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:250108 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
