Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Thanks Abhiram, I think that was the confusing part. We had seen it as advertised for 10.6 I was surprised when I activated Finesse on 10.6 and still saw the warning. Cheers, Tim From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Abhiram Kramadhati (akramadh) Sent: Tuesday, 20 January 2015 9:30 AM To: Josh Warcop; Lelio Fulgenzi; voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: * Voice is supported on mixed mode - you can have some teams on either CAD or Finesse handling calls * Chat and email agents have to be migrated completely onto Finesse * CAD supervisors only to monitor CAD teams and so on for Finesse * 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback - please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_02.png?ct=1420440421812] Abhiram Kramadhati Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.commailto:akram...@cisco.com CCIE Voice - 40065 Cisco Systems Australia Pty Limited The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.comhttp://www.cisco.com/web/AU/ [http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif]Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click herehttp://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.commailto:j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. From: Lelio Fulgenzimailto:le...@uoguelph.ca Sent: 1/19/2015 2:04 PM To: voip puckmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Mike mik...@msn.commailto:mik...@msn.com To: Charles Goldsmith wo...@justfamily.orgmailto:wo...@justfamily.org Cc: Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 1:25:41 PM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... I can find out tomorrow. I was told it was supported in 10.6 only let me dig around. From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Monday, January 19, 2015 1:15 PM To: Mike Cc: Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.commailto:mik...@msn.com wrote: Just a FYI...10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 10:26 AM To: Lelio Fulgenzi; Kevin Przybylowski Cc:
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are: * Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls * Chat and email agents have to be migrated completely onto Finesse * CAD supervisors only to monitor CAD teams and so on for Finesse * 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_02.png?ct=1420440421812] Abhiram Kramadhati Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.commailto:akram...@cisco.com CCIE Voice - 40065 Cisco Systems Australia Pty Limited The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.comhttp://www.cisco.com/web/AU/ [http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif] Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click herehttp://www.cisco.com/web/about/doing_business/legal/cri/index.html for Company Registration Information. From: Josh Warcop j...@warcop.commailto:j...@warcop.com Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. From: Lelio Fulgenzimailto:le...@uoguelph.ca Sent: 1/19/2015 2:04 PM To: voip puckmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Mike mik...@msn.commailto:mik...@msn.com To: Charles Goldsmith wo...@justfamily.orgmailto:wo...@justfamily.org Cc: Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com, voip puck cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 1:25:41 PM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... I can find out tomorrow. I was told it was supported in 10.6 only let me dig around. From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Monday, January 19, 2015 1:15 PM To: Mike Cc: Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.commailto:mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 10:26 AM To: Lelio Fulgenzi; Kevin Przybylowski Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
No CUIC is included and is just the replacement for HRC. The included version is essentially the same as HRC but web based. There is a premium option with more features available. That is, as expected, at a cost. Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 10:35 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks Anthony. We're still using Historical Reporting (I think that's what you meant by HRC). Are there licensing costs associated with CUIC? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:25:31 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
That's great. We'll have to investigate the premium option. The HRC reports have been lacking from what I understand . Cheers. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Matthew Loraditch mloradi...@heliontechnologies.com To: Lelio Fulgenzi le...@uoguelph.ca, Anthony Holloway avholloway+cisco-v...@gmail.com Cc: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:44:35 AM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... No CUIC is included and is just the replacement for HRC. The included version is essentially the same as HRC but web based. There is a premium option with more features available. That is, as expected, at a cost. Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter | LinkedIn | G+ From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 10:35 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks Anthony. We're still using Historical Reporting (I think that's what you meant by HRC). Are there licensing costs associated with CUIC? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Anthony Holloway avholloway+cisco-v...@gmail.com To: Lelio Fulgenzi le...@uoguelph.ca , Kevin Przybylowski kev...@advancedtsg.com Cc: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:25:31 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.com To: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto: cisco-voip-boun...@puck.nether.net ] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] UCCX 9x Desktop Administrator Work Flow Configuration Reason Codes gone?
In UCCX 9x the 32-bit Desktop Administrator app is gone from Plug Ins. This means Reason Codes should now be configured from the top right drop down for Desktop Administrator ? Figure 5 page 28 does not match the Web GUI. It shows the old 32-bit application. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cda90ccxug.pdf What am I mis-understanding? Did a upgrade from 7.0.1SR5 x to 9.0.2 and the Agents noticed all the Reason Codes are gone. [cid:image003.jpg@01D033D5.F9C740A0] ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] FYI: UCCx v9.0 EOL announced...
In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi, Just to be clear, the CUIC that comes with UCCX is the standard CUIC license. You can’t upgrade the co-resident version of CUIC. You can buy premium CUIC (or use the NFR kit) and install CUIC standalone on a separate box in order to create custom report definitions (something you can’t do with standard CUIC) and then export those definitions and install them on the co-resident CUIC on UCCX. HTH. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Jan 19, 2015, at 10:50 AM, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: That's great. We'll have to investigate the premium option. The HRC reports have been lacking from what I understand. Cheers. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Matthew Loraditch mloradi...@heliontechnologies.commailto:mloradi...@heliontechnologies.com To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:44:35 AM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... No CUIC is included and is just the replacement for HRC. The included version is essentially the same as HRC but web based. There is a premium option with more features available. That is, as expected, at a cost. Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 10:35 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks Anthony. We're still using Historical Reporting (I think that's what you meant by HRC). Are there licensing costs associated with CUIC? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:25:31 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2.
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Kevin Przybylowski kev...@advancedtsg.com *To: *cisco-voip@puck.nether.net *Sent: *Monday, January 19, 2015 9:49:52 AM *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Lelio Fulgenzi *Sent:* Monday, January 19, 2015 9:37 AM *To:* voip puck *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Kevin Przybylowski kev...@advancedtsg.com To: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Hi Lelio, The supported method is to integrate your standalone CUIC premium with the UCCX datasource for the purposes of building your report definitions. Then, you must export / import into UCCX and run them by logging in to the coresident UCCX instance. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Jan 19, 2015, at 11:29 AM, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: Thanks Ryan. Do you have to do the export/import process? Does CUIC premium not support integrating with UCCX? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Ryan LaFountain (rlafount) rlafo...@cisco.commailto:rlafo...@cisco.com To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca Cc: Matthew Loraditch mloradi...@heliontechnologies.commailto:mloradi...@heliontechnologies.com, cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 11:03:09 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi, Just to be clear, the CUIC that comes with UCCX is the standard CUIC license. You can’t upgrade the co-resident version of CUIC. You can buy premium CUIC (or use the NFR kit) and install CUIC standalone on a separate box in order to create custom report definitions (something you can’t do with standard CUIC) and then export those definitions and install them on the co-resident CUIC on UCCX. HTH. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Jan 19, 2015, at 10:50 AM, Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: That's great. We'll have to investigate the premium option. The HRC reports have been lacking from what I understand. Cheers. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Matthew Loraditch mloradi...@heliontechnologies.commailto:mloradi...@heliontechnologies.com To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:44:35 AM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... No CUIC is included and is just the replacement for HRC. The included version is essentially the same as HRC but web based. There is a premium option with more features available. That is, as expected, at a cost. Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 10:35 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks Anthony. We're still using Historical Reporting (I think that's what you meant by HRC). Are there licensing costs associated with CUIC? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Anthony Holloway avholloway+cisco-v...@gmail.commailto:avholloway+cisco-v...@gmail.com To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:25:31 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 10:26 AM To: Lelio Fulgenzi; Kevin Przybylowski Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 _ From: Kevin Przybylowski kev...@advancedtsg.com To: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Thanks Ryan. Do you have to do the export/import process? Does CUIC premium not support integrating with UCCX? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Ryan LaFountain (rlafount) rlafo...@cisco.com To: Lelio Fulgenzi le...@uoguelph.ca Cc: Matthew Loraditch mloradi...@heliontechnologies.com, cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 11:03:09 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi, Just to be clear, the CUIC that comes with UCCX is the standard CUIC license. You can’t upgrade the co-resident version of CUIC. You can buy premium CUIC (or use the NFR kit) and install CUIC standalone on a separate box in order to create custom report definitions (something you can’t do with standard CUIC) and then export those definitions and install them on the co-resident CUIC on UCCX. HTH. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Jan 19, 2015, at 10:50 AM, Lelio Fulgenzi le...@uoguelph.ca wrote: That's great. We'll have to investigate the premium option. The HRC reports have been lacking from what I understand. Cheers. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Matthew Loraditch mloradi...@heliontechnologies.com To: Lelio Fulgenzi le...@uoguelph.ca , Anthony Holloway avholloway+cisco-v...@gmail.com Cc: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:44:35 AM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... No CUIC is included and is just the replacement for HRC. The included version is essentially the same as HRC but web based. There is a premium option with more features available. That is, as expected, at a cost. Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter | LinkedIn | G+ From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 10:35 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks Anthony. We're still using Historical Reporting (I think that's what you meant by HRC). Are there licensing costs associated with CUIC? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Anthony Holloway avholloway+cisco-v...@gmail.com To: Lelio Fulgenzi le...@uoguelph.ca , Kevin Przybylowski kev...@advancedtsg.com Cc: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 10:25:31 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: blockquote Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.com To: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto: cisco-voip-boun...@puck.nether.net ] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2.
Re: [cisco-voip] Cisco Telepresence MX200 as standalone
I see a CalSetupMode option under H.323 with an option for Direct. Ours is running in Gatekeeper mode but we have an SX20 with Direct dialing and it’s basically the same code. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Charles Goldsmith Sent: 17 January 2015 10:10 PM To: Henry Gicheru (KE) Cc: cisco-voip (cisco-voip@puck.nether.net) Subject: Re: [cisco-voip] Cisco Telepresence MX200 as standalone I don't know about standalone, but from this matrix: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/versions/IPTMtrix.html it looks like you need 9.0 for the mx200 and if it's a g2, then 10.5 That doesn't sound right, but unless that doc is way off or I'm not understanding it. Good luck with it On Sat, Jan 17, 2015 at 9:07 PM, Henry Gicheru (KE) henry.gich...@dimensiondata.commailto:henry.gich...@dimensiondata.com wrote: Hi guys, Anyone who have tested MX200 or MX300 as standalone? Can't see the option of configuring H323 mode to direct. Am doing a demo and i have mx200 and mx300. If standalone option isn't possible can the two register on cucm 8.5 SU3 as this is the version the client is using? As of now i don't have a server for installing vcs or cucm 8.6+ for the demo. Regards, Henry Gicheru This email and all contents are subject to the following disclaimer: http://www.dimensiondata.com/emaildisclaimer;http://www.dimensiondata.com/Global/Policies/Pages/Email-Disclaimer.aspx ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip The contents of this message may contain confidential and/or privileged subject matter. If this message has been received in error, please contact the sender and delete all copies. Like other forms of communication, e-mail communications may be vulnerable to interception by unauthorized parties. If you do not wish us to communicate with you by e-mail, please notify us at your earliest convenience. In the absence of such notification, your consent is assumed. Should you choose to allow us to communicate by e-mail, we will not take any additional security measures (such as encryption) unless specifically requested. If you no longer wish to receive commercial messages, you can unsubscribe by accessing this link: http://www.bennettjones.com/unsubscribe ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] UCCX 9x Desktop Administrator Work Flow Configuration Reason Codes gone?
For reference, here is the latest 10.6 version and it shows that CDA is still there. [image: Inline image 1] On Mon, Jan 19, 2015 at 9:53 AM, Jason Aarons (AM) jason.aar...@dimensiondata.com wrote: In UCCX 9x the 32-bit Desktop Administrator app is gone from Plug Ins. This means Reason Codes should now be configured from the top right drop down for Desktop Administrator ? Figure 5 page 28 does not match the Web GUI. It shows the old 32-bit application. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cda90ccxug.pdf What am I mis-understanding? Did a upgrade from 7.0.1SR5 x to 9.0.2 and the Agents noticed all the Reason Codes are gone….. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Attendant Console Enterprise client 9.1.1.23 slow on blind transfer
Doing Blind Transfer Operator enters extension using 10 key and presses enter. It shows offhook then takes 5-10 seconds to transfer. Only occurs in client on blind transfer. Customer is using a headset for what that is worth. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/arc/CUACEE_91110OUG.pdf CUEAC 9.1x CUCM 9.1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] Active Call OID
Hello I have cisco router 2811 with 4 E1 ISDN PRI, configured with MGCP, can monitor active calls the first E1 (OID 1.3.6.1.4.1.9.10.19.1.1.9.1.3.0.0) and second E1 (OID 1.3.6.1. 4.1.9.10.19.1.1.9.1.3.0.1), but I could not find what would be the OID to monitor the other E1. With the command show mgcp endpoint I see that the first E1's are as S0/SU0/ds1-0 and S0/SU0/ds1-1 and the other as S0/SU1/ds1-0 They would know tell me what that OID ?? Thank's Willian ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Understood, but it keeps being repeated that it's in 10.6, which is not true as of yet. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express.pdf We keep hoping, but it's not there yet. On Mon, Jan 19, 2015 at 11:22 AM, Matthew Loraditch mloradi...@heliontechnologies.com wrote: Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Look for Abhirams email on 12/18/14 at 9:21PMEST From that: “The support for concurrent use of CAD and Finesse for UCCX is expected to be announced in January (in all likelihood). Our internal testing has completed, but we are waiting to tie up a few loose ends.” Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook https://www.facebook.com/heliontech?ref=hl | Twitter https://twitter.com/HelionTech | LinkedIn https://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+ https://plus.google.com/+Heliontechnologies/posts *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Charles Goldsmith *Sent:* Monday, January 19, 2015 1:15 PM *To:* Mike *Cc:* voip puck *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Anthony Holloway *Sent:* Monday, January 19, 2015 10:26 AM *To:* Lelio Fulgenzi; Kevin Przybylowski *Cc:* cisco-voip@puck.nether.net *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Kevin Przybylowski kev...@advancedtsg.com *To: *cisco-voip@puck.nether.net *Sent: *Monday, January 19, 2015 9:49:52 AM *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Lelio Fulgenzi *Sent:* Monday, January 19, 2015 9:37 AM *To:* voip puck *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. From: Lelio Fulgenzimailto:le...@uoguelph.ca Sent: 1/19/2015 2:04 PM To: voip puckmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Mike mik...@msn.com To: Charles Goldsmith wo...@justfamily.org Cc: Anthony Holloway avholloway+cisco-v...@gmail.com, Lelio Fulgenzi le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.com, voip puck cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 1:25:41 PM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... I can find out tomorrow. I was told it was supported in 10.6 only let me dig around. From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Monday, January 19, 2015 1:15 PM To: Mike Cc: Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. From: cisco-voip [mailto: cisco-voip-boun...@puck.nether.net ] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 10:26 AM To: Lelio Fulgenzi; Kevin Przybylowski Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.com To: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto: cisco-voip-boun...@puck.nether.net ] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] UCCX 9x Desktop Administrator Work Flow Configuration Reason Codes gone?
Yes I forgot it was under the Desktop Suites. I was thinking that was just CAD/Supervisor ☺ From: avhollo...@gmail.com [mailto:avhollo...@gmail.com] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 12:12 PM To: Jason Aarons (AM) Cc: cisco-voip (cisco-voip@puck.nether.net) Subject: Re: [cisco-voip] UCCX 9x Desktop Administrator Work Flow Configuration Reason Codes gone? For reference, here is the latest 10.6 version and it shows that CDA is still there. [Inline image 1] On Mon, Jan 19, 2015 at 9:53 AM, Jason Aarons (AM) jason.aar...@dimensiondata.commailto:jason.aar...@dimensiondata.com wrote: In UCCX 9x the 32-bit Desktop Administrator app is gone from Plug Ins. This means Reason Codes should now be configured from the top right drop down for Desktop Administrator ? Figure 5 page 28 does not match the Web GUI. It shows the old 32-bit application. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cda90ccxug.pdf What am I mis-understanding? Did a upgrade from 7.0.1SR5 x to 9.0.2 and the Agents noticed all the Reason Codes are gone….. [cid:image002.jpg@01D033F0.36CA9C80] ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip itevomcid ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Anthony Holloway *Sent:* Monday, January 19, 2015 10:26 AM *To:* Lelio Fulgenzi; Kevin Przybylowski *Cc:* cisco-voip@puck.nether.net *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Kevin Przybylowski kev...@advancedtsg.com *To: *cisco-voip@puck.nether.net *Sent: *Monday, January 19, 2015 9:49:52 AM *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Lelio Fulgenzi *Sent:* Monday, January 19, 2015 9:37 AM *To:* voip puck *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x Look for Abhirams email on 12/18/14 at 9:21PMEST From that: “The support for concurrent use of CAD and Finesse for UCCX is expected to be announced in January (in all likelihood). Our internal testing has completed, but we are waiting to tie up a few loose ends.” Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA Network Engineer Direct Voice: 443.541.1518 Facebookhttps://www.facebook.com/heliontech?ref=hl | Twitterhttps://twitter.com/HelionTech | LinkedInhttps://www.linkedin.com/company/helion-technologies?trk=top_nav_home | G+https://plus.google.com/+Heliontechnologies/posts From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Charles Goldsmith Sent: Monday, January 19, 2015 1:15 PM To: Mike Cc: voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.commailto:mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 10:26 AM To: Lelio Fulgenzi; Kevin Przybylowski Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.commailto:kev...@advancedtsg.com To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.camailto:le...@uoguelph.ca www.uoguelph.ca/ccshttp://www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
I would really be interested on how the migration is planned. While finesse is great, a lot of CAD customers are using integrations using keystroke macros or the local TCP socket option. I hope Cisco is cooking up something to get at least some of this functionality on Finesse out of the box. cheers bernhard On Mon, Jan 19, 2015 at 6:39 PM, Mike mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Anthony Holloway *Sent:* Monday, January 19, 2015 10:26 AM *To:* Lelio Fulgenzi; Kevin Przybylowski *Cc:* cisco-voip@puck.nether.net *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 -- *From: *Kevin Przybylowski kev...@advancedtsg.com *To: *cisco-voip@puck.nether.net *Sent: *Monday, January 19, 2015 9:49:52 AM *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf Of *Lelio Fulgenzi *Sent:* Monday, January 19, 2015 9:37 AM *To:* voip puck *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip -- Bernhard Albler, +4369917207384 -- Was Nachwelt! Wie komm' ich dazu was für die Nachwelt zu tun? Was hat denn die Nachwelt für mich getan? --Carl Friedrich Zelter ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 - Original Message - From: Mike mik...@msn.com To: Charles Goldsmith wo...@justfamily.org Cc: Anthony Holloway avholloway+cisco-v...@gmail.com, Lelio Fulgenzi le...@uoguelph.ca, Kevin Przybylowski kev...@advancedtsg.com, voip puck cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 1:25:41 PM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... I can find out tomorrow. I was told it was supported in 10.6 only let me dig around. From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Monday, January 19, 2015 1:15 PM To: Mike Cc: Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike mik...@msn.com wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD Finesse to be activated at the same time. From: cisco-voip [mailto: cisco-voip-boun...@puck.nether.net ] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 10:26 AM To: Lelio Fulgenzi; Kevin Przybylowski Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Does that mean Finesse is the way to go? Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi le...@uoguelph.ca wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: Kevin Przybylowski kev...@advancedtsg.com To: cisco-voip@puck.nether.net Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto: cisco-voip-boun...@puck.nether.net ] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519 ‐ 824 ‐ 4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] Active Call OID
Have you tried 1.3.6.1.4.1.9.10.19.1.1.9.1.3.1.0? On Mon, Jan 19, 2015 at 2:26 PM, Willian Castello de Alcantara williancaste...@yahoo.com.br wrote: Hello I have cisco router 2811 with 4 E1 ISDN PRI, configured with MGCP, can monitor active calls the first E1 (OID 1.3.6.1.4.1.9.10.19.1.1.9.1.3.0.0) and second E1 (OID 1.3.6.1. 4.1.9.10.19.1.1.9.1.3.0.1), but I could not find what would be the OID to monitor the other E1. With the command show mgcp endpoint I see that the first E1's are as “S0/SU0/ds1-0” and “S0/SU0/ds1-1” and the other as “S0/SU1/ds1-0” They would know tell me what that OID ?? Thank’s Willian ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
