[Coworking] Re: Accepting mail --Approved by USPS... But..

[Aloma Loren]

I would highly recommend insisting on something in writing. Going through a 
situation where we set something up verbally and now have no proof of the 
conversation and the post office is refusing to deliver our members mail. 
Not a good situation to be in.

On Wednesday, November 28, 2018 at 11:07:28 AM UTC-8, AK wrote:
>
> OK.. we filled out the form for the CMRA with the Post Office 2 months ago 
> -- after many calls since then, they finally called to say I was approved.  
> I asked for a letter and they said it was not necessary.
>
> I know my tenants will need to fill out a form in order for us to accept 
> their mail, but I found it odd that `1/it took 2 months ( our local 
> postmaster was not familiar with the form...never saw one before mine--but 
> our city does have a UPS store..hmm)--- and odd that I need no written 
> approval.  ( I am concerned that this could backfire)
>
> Suggestions, comments are welcome.
>
> Thank you! 
>

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Re: [Coworking] Accepting mail --Approved by USPS... But..

[Aloma Loren]

Thank you for sharing this. Our current situation is - 
We've been open for 4.5 years and when we first started out we had a few 
issues, talked to the city (code office maybe?) they gave verbal permission 
to have 45 suite numbers, the post office complied with that and we've been 
getting mail for our members with different suite numbers for 4+ years. A 
couple weeks ago we started having people say their mail was being 
returned, address not found or something. 
We talked to the mail carrier, then the post office. New manager just came 
in and some how they don't even have record of ANY of our suite numbers, 
even our main business one! Not to mention the 45 others...
No resolution yet as I'm still trying to figure out how to proceed. I don't 
remember filling out one of the CMRA forms when we started. I think like 
some of you mentioned, the post office may not be familiar with its own 
forms.. very frustrating.
The immediate resolution is that they will continue to deliver our mail 
until April 1 while I figure out what to do.

I guess I should fill out the CMRA form? They were telling my office 
manager we have to get each suite number a permit with the city or some 
craziness?! Any additional advice?
Should I just fill out the form and take it down and see what they say? 
That's probably what I'll do but I'm just nervous. Offering a suite 
number/mailing address is a pretty integral part of our business. Most of 
our members get their business mail here so it's a big deal.

On Thursday, November 29, 2018 at 9:05:53 AM UTC-8, Glen Ferguson wrote:
>
> 5 years of doing CMRA mail service for us. Talking to the post office and 
> our mail carriers (they seem to change carriers pretty often) was a big 
> help for us. The understanding they have now, and that works for us, is 
> anything with our street address gets delivered to us. Period. It's up to 
> us as a CMRA to sort and distribute the mail, or to reject it and give it 
> back to the post office with the appropriate rejection wording on it.
>
> As far as the form to get listed as a CMRA, when we started doing this the 
> postmaster knew nothing about it, checked with a larger office, and then 
> took the form. I have a copy of it in my files, but nothing else. Now a few 
> years later we have a new postmaster and she is a stickler for the 1583 
> forms being filled out correctly. So I figure the safest path is to follow 
> their rules in case a new postmaster ever decides to audit us. If they want 
> to be lax with adherence to their own rules, good for them - it's their 
> rules, they can do that. But if I do it, they have a reason to shut me down 
> if the boss is having a bad day. It's not worth the risk.
>
> Every member gets a PMB# as that gives them a unique address. It helps to 
> keep the businesses separate not only for Google Business and SEO reasons, 
> but also in the event anything questionable (or even just unusual) happens 
> with one of them. For example, we have a few lawyers here and have had 
> court officers do the "you've been served" thing you see on TV. (In case 
> you're ever wondered, that's what box #5 on the PS-1583 form is about. 
> Restricted delivery is when mail is physically delivered to the addressee 
> or an authorized agent).
>
> Having to submit the quarterly updates to the post office only takes a few 
> minutes, and if you ask your postmaster in advance who the forms should go 
> to, you can mark it to their attention on a post-it when you hand it to the 
> front counter staff. It saves a lot of confusion as they've never seen 
> these forms, but they understand "Please give this report to Harry Smith."
>
>
> *Glen Ferguson*   
> Phone: 301-732-5165 
> Email: gl...@coworkfrederick.com  
> Website: https://www.coworkfrederick.com 
> Address: 122 E Patrick St, Frederick, MD 21701 
>
> On Thu, Nov 29, 2018 at 7:23 AM Jana Greer  > wrote:
>
>> From the experience I had, the CMRA complicated things and the post 
>> office doesn’t know what to do. Operated years without it and then 
>> questioned if we needed it and we were told to not open that can of worms 
>> 🤷‍♀️
>>
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[Coworking] Re: Courses To Offer Members

[Aloma Loren]

We have various events and workshops throughout the year. We've partnered 
with orgs like the SBDC (Small Business Development Center) and SCORE 
Mentors to offer some, others have been taught by members or other people 
in the community. 

We recently also launched an Online Business Accelerator 
 (taught by my husband and 
business partner) that we offer at a steep discount to coworking members. 
It's also available for other coworking spaces! And we'll be launching an 
affiliate program soon so spaces can make a little profit when one of their 
members signs up. The program includes training material and a weekly group 
coaching session.


On Monday, February 4, 2019 at 8:36:51 AM UTC-8, Exchange Events wrote:
>
> I am new as the director of our coworking space and we are currently 
> looking for classes to offer our members for free or at a charge to 
> non-members. There are so many classes out there and we are looking for a 
> variety. We are willing to pay for the courses or course series. Any input 
> would be greatly appreciated. 
>

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[Coworking] Re: Coaching subscription

[Aloma Loren]

Hello! 

I think offering business support services is a great idea. After all, if 
most of your members are business owners many of them are likely looking 
for various forms of support to learn and grow their business. I also think 
that sometimes there is value in just having things available even if most 
members don't use them (like our weekly yoga class everyone oohs and aaahs 
about but only few attend). Even the members that don't use these services 
can feel there is added value and it can give your space credibility 
instead of just being space. 
We offer an Online Business Accelerator 
program that is a combination 
of training materials accessible online and a weekly group coaching session 
(also online). This is a program my husband launched to help support not 
only our members but other coworking spaces as well that want to add a 
coaching/business accelerator program without having to build their own. We 
offer our members a big discount and they can add it when they sign up.
We also have a Business Resource Center we are using to provide members 
with materials and support from the many organizations that offer small 
business support such as the SCORE mentoring program (they hold office 
hours with free advising available for example) and the SBDC that provides 
us with their class schedules, etc. 

On Monday, January 21, 2019 at 8:40:11 AM UTC-8, superio...@gmail.com wrote:
>
> Hello Everyone! 
> I am working on my coworking concept, and want to offer coaching 
> services.  This will add overhead to the basic membership.  I think it 
> could add value to the community, but not sure if my niche client, 
> "entrepreneur", will be able to afford this type of service.  I want to 
> build a coworking space that is focused on growing the individuals in the 
> community, not just another corporate office space for rent.  My question 
> is, has anyone offered coaching services before, and who would be the 
> targeted client?   Freelancer? Startups?  Entrepreneurs?  Although I love 
> this idea, I fear I will have no market for it.  Thoughts? Thanks. Trey 
>

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[Coworking] Re: Mailbox Services for Non-Coworkers

[Aloma Loren]

We have a membership that offers a suite number and mail service, it's 
$80/month but they are considered members and so they get access to the 
member only rates for conference rooms. They don't get to use the coworking 
spaces but they can book the conference rooms at the member rate and have 
access to the other member discounts we offer.

On Friday, January 18, 2019 at 4:48:46 AM UTC-8, pa...@soarco-working.com 
wrote:
>
> Do you sell a mailbox service including your business address as a 
> stand-alone service to non-coworkers?  If yes:
> 1.  Your price point?
> 2.  Pros?
> 3.  Cons?
>
> Thanks in advance for sharing your experiences!
>
> Paula Blair
> SOAR Co-Working Inc.
> www.soarco-working.com
>

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Re: [Coworking] Members using conference rooms without reserving it

[Aloma Loren]

What if you don't know how long they were in there?


On Saturday, January 19, 2019 at 2:40:34 PM UTC-8, Joshua Webb wrote:
>
> I log in and back book it. The same for people who go over. When they 
> complain about the bookings or charges you can remind them that this is 
> what they agreed to. Your space and your time are worth something. Dont let 
> them steal from you.
> *J**oshua Webb*
> *Founder - International Speaker - Coach - Educator*
> jos...@growthli.com*844-455-GROW **(**4769)*   
> *Growthli.com* <https://www.growthli.com/> 
>
>
>
> On Sat, Jan 19, 2019 at 3:49 PM Aloma Loren  > wrote:
>
>> We've had an ongoing issue, not all the time but reoccurring more often 
>> than I'd like, with members using the conference rooms without booking them.
>> As you all know, space is our product/service and if people don't pay for 
>> using our space we can't pay to be here.
>>
>> How do you address this issue? Are there consequences when people are 
>> caught in a room without having it on the calendar? 
>>
>> Today, for example, a member was holding a training in our large 
>> conference room with nothing on the calendar. She knows how to book the 
>> room, she's done it lots before so I know she knows.
>>
>>
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[Coworking] Members using conference rooms without reserving it

[Aloma Loren]

We've had an ongoing issue, not all the time but reoccurring more often 
than I'd like, with members using the conference rooms without booking them.
As you all know, space is our product/service and if people don't pay for 
using our space we can't pay to be here.

How do you address this issue? Are there consequences when people are 
caught in a room without having it on the calendar? 

Today, for example, a member was holding a training in our large conference 
room with nothing on the calendar. She knows how to book the room, she's 
done it lots before so I know she knows.


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[Coworking] Re: Question for space owners: Do you offer member perks like AWS or gym discounts? Is your community taking advantage of them? (more in comments)

[Aloma Loren]

I was searching to see if anyone had come up with a great way to visually 
portray their member benefits. 
We have a lot and I feel we don't do a good job letting members know about 
them.
Members offer each other discounts on services, neighborhood businesses do 
the same (hotel, restaurant, etc), we have weekly yoga, grocery delivery, 
ect.
I'm trying to put together a nice PDF to send in our welcome email and a 
physical binder to have in the space to show incoming members. 
It's not something we pay anything for, except for the time it takes to put 
this PDF together. We've just asked members and neighboring businesses if 
they'd be willing to offer an incentive for our members to come to them and 
many said yes!
We have a sweet boutique hotel across the street that gives our members a 
great discount, one of our fave lunch spots gives a 10% discount. Our 
members like having those even if they don't always use them. It's a nice 
thing to add when giving a tour and telling a potential member about all 
the amenities and benefits of joining. I wouldn't run promotions on just 
that but I do think it's a nice - and usually free for you - way to add 
value. 


On Tuesday, November 21, 2017 at 9:25:01 AM UTC-8, Michael Williams wrote:
>
> This question boils down to a few key insights I'm trying to take away:
>
> 1. Is this an effective marketing tactic to both reduce member 
> attrition and increase marketability/differentiation?
> 2. Do members use these perks enough that any referral fees might be a 
> substantial second/third rev stream?
> 3. Is it worth it to pay for a service that provides a pre-negotiated 
> group of business and lifestyle perks?
>
> Cheers! 
>

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[Coworking] Inspiring Young Entrepreneurs: Using Our Spaces for Good

[Aloma Loren]

One of my favorite things about owning a coworking space is having a 
physical space to host community events. 

My passion project right now is the Sprout Children's Business Expo which 
is a program I am building where kids get to explore entrepreneurship by 
participating in a children's business workshop and then have a table at an 
expo/craft fair type of event that is exclusively for kids to sell their 
items at. We just did the 2nd one and it was amazing. We had over 60 kids 
participate and the quality and creativity and professionalism of these 
kids was so beautiful to see! We partnered with the local First Friday Art 
Walk event so we were on their tour which helped bring in shoppers. It was 
a wonderful evening!

Check out photos and more here: https://www.facebook.com/SproutExpo


What are some of the ways you use your space for good? 
What are some of your favorite things about owning a coworking space?

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[Coworking] Space security/members letting people in/ key code systems??

[Aloma Loren]

What are your rules about people having non-members in the space after 
hours?

When a member is having an event in the conference room and people show up 
late and the door is locked they end up knocking and bothering other 
members who then aren't sure if they should let them in etc?

Any great ways to handle this? A sign on the door for after hours that they 
need to call whoever they are meeting? Making sure members know they need 
to meet their guests and not rely on other members to let them in?

Ideas?

Also, I would love any recommendations on key code systems that allow for 
individual codes. The door we have currently only has one code that 
everyone uses that we change periodically. I know it's not the best but 
it's worked ok so far. I would prefer better security though and the 
ability to disable codes,etc. 

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[Coworking] Re: weekend retreat for coworking operators coming up

[Aloma Loren]

This sounds awesome! 

On Tuesday, October 23, 2018 at 8:45:17 AM UTC-7, Alex Hillman wrote:
>
> Hey peeps!
>
> I'm gonna keep this one brief and bulleted:
>
> - In about a month, I'm hosting a very small (14 person) business retreat 
> for coworking operators in a farmhouse outside of Amsterdam 
> .
>
> - Once you get to Amsterdam, the entire thing is "all inclusive": travel 
> to and from the farmhouse, food/drink, accommodations, and the retreat 
> programming 
>
> - This *is not* a workshop, it's more like business coaching in a group 
> setting designed to help you solve problems and take the action on things 
> you've been struggling with. 
>
> - This *is *for owners/founders, and hired staff. No "brands" or service 
> providers, just a safe space for people who run coworking spaces.
>
> This came together *very* fast in the last week. Almost half of the seats 
> sold out with my first email to my coworkingweekly list, but I wanted to 
> make sure it got shared here too!
>
> I didn't even make a fancy website, just this google doc that has all of 
> the info!
>
>
> https://docs.google.com/document/d/1QH9PAjkxyF4NLJfkFQT6S0j7XrunGvALQGsfxLB4vYM
>
> *You can email me directly (off list - al...@indyhall.org ) 
> if you have questions.*
>
> -Alex
>
> p.s. I spend a lot of time every week keeping spam off this list, so this 
> is the one and only post I'm going to make about the retreat on this google 
> group! 
>
> --
> *The #1 mistake in community building is doing it by yourself.*
> Better Coworkers: http://indyhall.org
> Weekly Coworking Tips: http://coworkingweekly.com
> My Audiobook: https://theindyhallway.com/ten
>

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[Coworking] Re: Time for the Coworking Gift Exchange/Secret Santa!

[Aloma Loren]

How fun!


On Tuesday, November 13, 2018 at 1:51:23 AM UTC-8, Jeannine van der Linden 
wrote:
>
> HI, all,
>
> For the third year running, the Coworking Secret Santa/Gift Exchange is 
> here, hurrah!
>
> For the first year, you don't have to be a member of included.co to take 
> part!
>
> You can do it as a space owner and be matched with other space owners, or 
> you can send the link to your coworkers and they can take part.  My 
> coworkers had so much fun with it last yer that I am doing it this year too.
>
> I am almost certainly sending stroopwafels this year, I mean just so you 
> know.  :-)
>
> Sign up here: https://included.co/secretsanta/
>

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Re: [Coworking] Re: When a member moves in :( How to deal with a member who is living in their office.

[Aloma Loren]

Perfect. That's what we were just talking about!

On Thursday, November 29, 2018 at 3:27:21 PM UTC-8, Carl Sullivan wrote:
>
> After a couple of tech bros did something similar in our space we made a 
> rule that your not allowed to be on site for more that 18 continuious 
> hours, as too much work can be dangerous to your health.
>
> On Friday, November 30, 2018 at 10:13:51 AM UTC+11, Aloma Loren wrote:
>>
>> This is perfect Alex, thank you and I agree. This is the only real issue 
>> we've had like this in 4.5 years and I'm committed to continuing our 
>> history of being trusting and flexible and assuming people have the best 
>> intentions until they prove otherwise. 
>>
>>
>> On Thursday, November 29, 2018 at 3:11:09 PM UTC-8, Alex Hillman wrote:
>>>
>>> I would keep your member handbook language simple:
>>>
>>> - meeting rooms and private spaces are not to be used as a living space. 
>>> doors can be closed or locked for privacy, but private spaces must remain 
>>> accessible to staff and leadership. (If this poses a security or privacy 
>>> risk please talk to us ahead of time and we can work something out!)
>>> - all memberships and 24/7 access is a privilege not a right, and can be 
>>> revoked at the descretion of community leadership. 
>>>
>>> The thing I am always very careful about is creating unnecessary 
>>> language and restrictions for the majority based on the outlier actions of 
>>> a single person. That kind of "scar tissue" exists in most rulebooks, where 
>>> you can read a rule and think "the only reason this is here is because some 
>>> idiot did that."
>>>
>>> Ultimately, I don't believe that the person you described in this 
>>> scenario wasn't going to be deterred by a certain string of words. Yes, 
>>> it's valuable to set expectations for everyone but remember when writing 
>>> new rules that this person was an exception, not the rule :) 
>>>
>>> Alex
>>>
>>> On Thu, Nov 29, 2018 at 5:33 PM Aloma Loren  
>>> wrote:
>>>
>>>> Thank you for your suggestions but her office did have a window in the 
>>>> door. It had a blind that she could put down for some privacy but she also 
>>>> had a towel taped up to cover gaps so you couldn't see anything. I need 
>>>> some good wording for our handbook about this so any input for that would 
>>>> be awesome.
>>>>
>>>>
>>>> On Thursday, November 29, 2018 at 2:23:08 PM UTC-8, Carl Sullivan wrote:
>>>>>
>>>>> Wow, what an ending.
>>>>>
>>>>> I know this is now resolved, in future you could benefit from 
>>>>> replacing what I am assuming is a solid door with a glass door. It sets a 
>>>>> better tone that while offices are "private work spaces", they are not 
>>>>> "private spaces", it mihgt be a good mental shift so that people like 
>>>>> Member X cannot completly divide their space from the rest of your 
>>>>> coworking community.
>>>>>
>>>>> On Tuesday, November 27, 2018 at 5:25:27 AM UTC+11, Aloma Loren wrote:
>>>>>>
>>>>>> We have a member, we'll call this member X.
>>>>>>
>>>>>> X moved into a private office a couple months ago. 
>>>>>> X gave 30 days notice that they will be out by the end of November, 
>>>>>> however, they want to continue their membership as a Flex Desk member so 
>>>>>> would still have 24/7 access to the space.
>>>>>>
>>>>>> It is clear from our security cameras X is here 24/7. Walks around 
>>>>>> the space in their socks, is always in the same clothes, looks like they 
>>>>>> don't shower... Hung a towel over the inside of the door to block any 
>>>>>> little space between the blinds. 
>>>>>> The other night the cameras showed the police here at 4:30am walking 
>>>>>> through the space with flashlights. X says they had a friend in here 
>>>>>> that 
>>>>>> got violent and they had to call the police.
>>>>>>
>>>>>> X refuses to let us show the office to new members. They claim they 
>>>>>> are on the phone and busy all day. They literally slammed the door in my 
>>>>>> office manager's face when she wa

Re: [Coworking] Re: When a member moves in :( How to deal with a member who is living in their office.

[Aloma Loren]

This is perfect Alex, thank you and I agree. This is the only real issue 
we've had like this in 4.5 years and I'm committed to continuing our 
history of being trusting and flexible and assuming people have the best 
intentions until they prove otherwise. 


On Thursday, November 29, 2018 at 3:11:09 PM UTC-8, Alex Hillman wrote:
>
> I would keep your member handbook language simple:
>
> - meeting rooms and private spaces are not to be used as a living space. 
> doors can be closed or locked for privacy, but private spaces must remain 
> accessible to staff and leadership. (If this poses a security or privacy 
> risk please talk to us ahead of time and we can work something out!)
> - all memberships and 24/7 access is a privilege not a right, and can be 
> revoked at the descretion of community leadership. 
>
> The thing I am always very careful about is creating unnecessary language 
> and restrictions for the majority based on the outlier actions of a single 
> person. That kind of "scar tissue" exists in most rulebooks, where you can 
> read a rule and think "the only reason this is here is because some idiot 
> did that."
>
> Ultimately, I don't believe that the person you described in this scenario 
> wasn't going to be deterred by a certain string of words. Yes, it's 
> valuable to set expectations for everyone but remember when writing new 
> rules that this person was an exception, not the rule :) 
>
> Alex
>
> On Thu, Nov 29, 2018 at 5:33 PM Aloma Loren  > wrote:
>
>> Thank you for your suggestions but her office did have a window in the 
>> door. It had a blind that she could put down for some privacy but she also 
>> had a towel taped up to cover gaps so you couldn't see anything. I need 
>> some good wording for our handbook about this so any input for that would 
>> be awesome.
>>
>>
>> On Thursday, November 29, 2018 at 2:23:08 PM UTC-8, Carl Sullivan wrote:
>>>
>>> Wow, what an ending.
>>>
>>> I know this is now resolved, in future you could benefit from replacing 
>>> what I am assuming is a solid door with a glass door. It sets a better tone 
>>> that while offices are "private work spaces", they are not "private 
>>> spaces", it mihgt be a good mental shift so that people like Member X 
>>> cannot completly divide their space from the rest of your coworking 
>>> community.
>>>
>>> On Tuesday, November 27, 2018 at 5:25:27 AM UTC+11, Aloma Loren wrote:
>>>>
>>>> We have a member, we'll call this member X.
>>>>
>>>> X moved into a private office a couple months ago. 
>>>> X gave 30 days notice that they will be out by the end of November, 
>>>> however, they want to continue their membership as a Flex Desk member so 
>>>> would still have 24/7 access to the space.
>>>>
>>>> It is clear from our security cameras X is here 24/7. Walks around the 
>>>> space in their socks, is always in the same clothes, looks like they don't 
>>>> shower... Hung a towel over the inside of the door to block any little 
>>>> space between the blinds. 
>>>> The other night the cameras showed the police here at 4:30am walking 
>>>> through the space with flashlights. X says they had a friend in here that 
>>>> got violent and they had to call the police.
>>>>
>>>> X refuses to let us show the office to new members. They claim they are 
>>>> on the phone and busy all day. They literally slammed the door in my 
>>>> office 
>>>> manager's face when she was trying to talk to her very kindly about this.
>>>>
>>>> Anyone dealt with this kind of situation before?
>>>>
>>>> I can handle not showing the office. I have a feeling it would not show 
>>>> well anyway.
>>>> I do not feel comfortable with X still having access to the space after 
>>>> they move out of their office. 
>>>> Have you had to cancel a membership/refuse someone before?
>>>> How do you word it?
>>>>
>>>> Any advice or just sharing of stories welcome.
>>>>
>>>>
>>>>
>>>> -- 
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[Coworking] Re: When a member moves in :( How to deal with a member who is living in their office.

[Aloma Loren]

Thank you for your suggestions but her office did have a window in the 
door. It had a blind that she could put down for some privacy but she also 
had a towel taped up to cover gaps so you couldn't see anything. I need 
some good wording for our handbook about this so any input for that would 
be awesome.

On Thursday, November 29, 2018 at 2:23:08 PM UTC-8, Carl Sullivan wrote:
>
> Wow, what an ending.
>
> I know this is now resolved, in future you could benefit from replacing 
> what I am assuming is a solid door with a glass door. It sets a better tone 
> that while offices are "private work spaces", they are not "private 
> spaces", it mihgt be a good mental shift so that people like Member X 
> cannot completly divide their space from the rest of your coworking 
> community.
>
> On Tuesday, November 27, 2018 at 5:25:27 AM UTC+11, Aloma Loren wrote:
>>
>> We have a member, we'll call this member X.
>>
>> X moved into a private office a couple months ago. 
>> X gave 30 days notice that they will be out by the end of November, 
>> however, they want to continue their membership as a Flex Desk member so 
>> would still have 24/7 access to the space.
>>
>> It is clear from our security cameras X is here 24/7. Walks around the 
>> space in their socks, is always in the same clothes, looks like they don't 
>> shower... Hung a towel over the inside of the door to block any little 
>> space between the blinds. 
>> The other night the cameras showed the police here at 4:30am walking 
>> through the space with flashlights. X says they had a friend in here that 
>> got violent and they had to call the police.
>>
>> X refuses to let us show the office to new members. They claim they are 
>> on the phone and busy all day. They literally slammed the door in my office 
>> manager's face when she was trying to talk to her very kindly about this.
>>
>> Anyone dealt with this kind of situation before?
>>
>> I can handle not showing the office. I have a feeling it would not show 
>> well anyway.
>> I do not feel comfortable with X still having access to the space after 
>> they move out of their office. 
>> Have you had to cancel a membership/refuse someone before?
>> How do you word it?
>>
>> Any advice or just sharing of stories welcome.
>>
>>
>>
>>

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Re: [Coworking] Re: When a member moves in :( How to deal with a member who is living in their office.

[Aloma Loren]

Alex, 

I so appreciate how much time and care you put into your responses. It is 
clear you care about coworking and community and I appreciate your 
willingness to share your experience and advice in such detail.


On Monday, November 26, 2018 at 4:00:27 PM UTC-8, Alex Hillman wrote:
>
> I should have added to my original reply that I assumed Aloma had already 
> tried speaking to this person...and that assumption on my part is based on 
> our interactions on this list over the last few years. 
>
> And I'm speaking directly to the folks who, like myself and Aloma and many 
> other people who've built strong communities by being thoughtful and 
> generous: *there is a fine line between recognizing when a member is in 
> trouble and needs help, and when someone is being abusive. *
>
> Thing is, my default is generosity and caring and the benefit of the 
> doubt. I'm proud of the many times that our members have been in some kind 
> of trouble and that either myself or another member was able to help them. 
>
> But I've learned that generosity can be abused, and that's what I see in 
> Aloma's original post. For me, it's two specific things, and frankly, 
> neither of them are specifically related to using a private room as a 
> residence:
>
> *1 - bringing in outside people after hours, and that resulting in a 
> situation that required calling the police. *
>
> after hours access is a privilege of trust, not a right of membership. i've 
> written extensively about this 
> <https://dangerouslyawesome.com/2014/07/the-neighborhood-watch-method-for-coworking-space-security/>
>  
> and the system we developed after being abused by someone who took 
> advantage of a situation. that system depends on the people who have access 
> to be WORTHY of trust. all trust systems depends on strong links 
> recognizing weak links. in this case, NOT removing this person's 24/7 
> access sends a message to the strong links that the weak links are allowed. 
>
> *2 - slamming the door in the face of an employee, or any sort of 
> belligerent behavior directed towards others. *say or do anything you 
> want to me, but don't fuck with my team (or our members).  Now, this 
> isn't a "if you disagree with me you're out on the street." The specific 
> examples shared are abusive behavior, and regardless of the reason they do 
> not need to be tolerated within a community. 
>
> Again, this isn't simply "you aren't nice so you're out" but abusive, 
> disruptive behavior directed towards people, or shared resources (which 
> basically says I don't GAF about the people I share this with).  
>
> Humans are complicated and messy. These situations are not black and 
> white. There is no single right way to handle this. 
>
> And worst of all, most of us don't realize what job we're signing up for 
> when we start these things. 
>
> Short term, I still strongly believe that this person needs their 24/7 
> access removed. You can tell them that you're here to support them in 
> getting help if they need it, but they can't use the space. 
>
> Medium term, I would strongly consider two things:
>
> 1 - consider a mental health first aid class for you, your staff, and 
> maybe even your members who want to participate. there are lots of little 
> things that can be done long before a situation becomes this bad. 
>
> 2 - consider a community town hall about the situation. don't make it 
> about the person specifically, but instead about how you *as a community* 
> would want to deal with a situation like this in the future. this could 
> possibly be tied into the first suggestion above. 
>
> Bottom line: this isn't a real estate business, it's a human business. 
> That means it's going to get messy. 
>
> But that also does NOT mean that you have to sit back and get beat up by 
> someone who is abusing you or your community. 
>
> -Alex
>
>
>
>
>
>
>
>
>
> --
> *The #1 mistake in community building is doing it by yourself.*
> Better Coworkers: http://indyhall.org
> Weekly Coworking Tips: http://coworkingweekly.com
> My Audiobook: https://theindyhallway.com/ten
>
> Sent via Superhuman <https://sprh.mn/?vip=dangerouslyawes...@gmail.com>
>
>
> On Mon, Nov 26, 2018 at 5:46 PM, Aloma Loren  > wrote:
>
>> Wow, Miles, your comment feels full of negative assumptions about me and 
>> my business. FYI I have run this space as a community service project 
>> without pay for 4.5 years pouring my heart and time and energy into 
>> creating a supportive community where people feel cared for and suppor

[Coworking] Re: When a member moves in :( How to deal with a member who is living in their office.

[Aloma Loren]

So shit hit the fan yesterday afternoon. 
This person had two other women come visit her and the three women ended up 
physically assaulting each other. The police were called and the member was 
arrested. She clearly was way more unstable than we thought. She resisted 
arrest, biting and assaulting the officers, so much so that she had to be 
hog tied and carried out by several officers. She had an air mattress in 
her office, drugs and alcohol, the office is a complete mess and she was 
obviously living out of it. 

So many lessons here!

Thank you so much for the supportive messages and this community for being 
here so we all have a place to talk about the joys and challenges of 
running these spaces. 
We have always operated in an open, trusting way and will continue to do 
so. This is our first issue in 4.5 years and our community of members is 
generally amazing and respectful of our space. 

If anyone has some good wording for our handbook regarding what defines 
living out of an office and being able to terminate a membership at any 
time I'd love to see it. I think I do need to make some adjustments to how 
things are written in our handbook just to cover bases and make things 
extra super clear!



On Monday, November 26, 2018 at 10:25:27 AM UTC-8, Aloma Loren wrote:
>
> We have a member, we'll call this member X.
>
> X moved into a private office a couple months ago. 
> X gave 30 days notice that they will be out by the end of November, 
> however, they want to continue their membership as a Flex Desk member so 
> would still have 24/7 access to the space.
>
> It is clear from our security cameras X is here 24/7. Walks around the 
> space in their socks, is always in the same clothes, looks like they don't 
> shower... Hung a towel over the inside of the door to block any little 
> space between the blinds. 
> The other night the cameras showed the police here at 4:30am walking 
> through the space with flashlights. X says they had a friend in here that 
> got violent and they had to call the police.
>
> X refuses to let us show the office to new members. They claim they are on 
> the phone and busy all day. They literally slammed the door in my office 
> manager's face when she was trying to talk to her very kindly about this.
>
> Anyone dealt with this kind of situation before?
>
> I can handle not showing the office. I have a feeling it would not show 
> well anyway.
> I do not feel comfortable with X still having access to the space after 
> they move out of their office. 
> Have you had to cancel a membership/refuse someone before?
> How do you word it?
>
> Any advice or just sharing of stories welcome.
>
>
>
>

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[Coworking] Re: When a member moves in :( How to deal with a member who is living in their office.

[Aloma Loren]

Wow, Miles, your comment feels full of negative assumptions about me and my 
business. FYI I have run this space as a community service project without 
pay for 4.5 years pouring my heart and time and energy into creating a 
supportive community where people feel cared for and supported.
OF COURSE WE HAVE TRIED TO TALK TO THIS PERSON. This person literally 
closed the door in my face. I was nothing but kind and only asked when they 
would have time to meet in the next few days. I'm not sure how my original 
comment has you drawing such conclusions but the tone of your comment is 
not appreciated. 

On Monday, November 26, 2018 at 2:17:30 PM UTC-8, Miles Fidelman wrote:
>
> Has anyone, you know, actually talked to the member?  Sounds like someone 
> who's underwater & drowing.  Are they having business problems?  Family 
> problems?  Mental problems?  Or are you just one of those places that's 
> really just rental real-estate and members  be damned?  Not a place I'd 
> want to work in, or a group of people I'd want to work with.
>
>
> On Monday, November 26, 2018 at 1:25:27 PM UTC-5, Aloma Loren wrote:
>>
>> We have a member, we'll call this member X.
>>
>> X moved into a private office a couple months ago. 
>> X gave 30 days notice that they will be out by the end of November, 
>> however, they want to continue their membership as a Flex Desk member so 
>> would still have 24/7 access to the space.
>>
>> It is clear from our security cameras X is here 24/7. Walks around the 
>> space in their socks, is always in the same clothes, looks like they don't 
>> shower... Hung a towel over the inside of the door to block any little 
>> space between the blinds. 
>> The other night the cameras showed the police here at 4:30am walking 
>> through the space with flashlights. X says they had a friend in here that 
>> got violent and they had to call the police.
>>
>> X refuses to let us show the office to new members. They claim they are 
>> on the phone and busy all day. They literally slammed the door in my office 
>> manager's face when she was trying to talk to her very kindly about this.
>>
>> Anyone dealt with this kind of situation before?
>>
>> I can handle not showing the office. I have a feeling it would not show 
>> well anyway.
>> I do not feel comfortable with X still having access to the space after 
>> they move out of their office. 
>> Have you had to cancel a membership/refuse someone before?
>> How do you word it?
>>
>> Any advice or just sharing of stories welcome.
>>
>>
>>
>>

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Re: [Coworking] When a member moves in :( How to deal with a member who is living in their office.

[Aloma Loren]

This person is ALWAYS in there! Day and night. We were hoping to check on 
the space over the holiday weekend when usually no one is here but the 
office was occupied. Member X shouted in in the space at my office manager 
that we weren't giving them the same courtesy as other members because she 
was trying to explain that we need to be able to show the office. 
I saw Member X in the hallway this morning and said we need to talk and 
they walked past me and went into their office saying something about how 
they'll be out today or tomorrow.

On Monday, November 26, 2018 at 12:37:26 PM UTC-8, AK wrote:
>
> This is such a bad situation for everyone…but your responsibility is with 
> 1/ the business 2/the tenants who do good care of your business.
>
>  
>
> I have to wonder. Why do you not know the condition of his space?  Do you 
> not have  a key and have the right?  You seem concerned that he has to be 
> there for you to show the space.  That is not, in my opinion, how it should 
> be.
>
>  
>
> Al
>
>  
>
>  
>
> *From:* cowo...@googlegroups.com  [mailto:
> cowo...@googlegroups.com ] *On Behalf Of *Aloma Loren
> *Sent:* Monday, November 26, 2018 12:25 PM
> *To:* Coworking
> *Subject:* [Coworking] When a member moves in :( How to deal with a 
> member who is living in their office.
>
>  
>
> We have a member, we'll call this member X.
>
>  
>
> X moved into a private office a couple months ago. 
>
> X gave 30 days notice that they will be out by the end of November, 
> however, they want to continue their membership as a Flex Desk member so 
> would still have 24/7 access to the space.
>
>  
>
> It is clear from our security cameras X is here 24/7. Walks around the 
> space in their socks, is always in the same clothes, looks like they don't 
> shower... Hung a towel over the inside of the door to block any little 
> space between the blinds. 
>
> The other night the cameras showed the police here at 4:30am walking 
> through the space with flashlights. X says they had a friend in here that 
> got violent and they had to call the police.
>
>  
>
> X refuses to let us show the office to new members. They claim they are on 
> the phone and busy all day. They literally slammed the door in my office 
> manager's face when she was trying to talk to her very kindly about this.
>
>  
>
> Anyone dealt with this kind of situation before?
>
>  
>
> I can handle not showing the office. I have a feeling it would not show 
> well anyway.
>
> I do not feel comfortable with X still having access to the space after 
> they move out of their office. 
>
> Have you had to cancel a membership/refuse someone before?
>
> How do you word it?
>
>  
>
> Any advice or just sharing of stories welcome.
>
>  
>
>  
>
>  
>
> -- 
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> "Coworking" group.
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[Coworking] When a member moves in :( How to deal with a member who is living in their office.

[Aloma Loren]

We have a member, we'll call this member X.

X moved into a private office a couple months ago. 
X gave 30 days notice that they will be out by the end of November, 
however, they want to continue their membership as a Flex Desk member so 
would still have 24/7 access to the space.

It is clear from our security cameras X is here 24/7. Walks around the 
space in their socks, is always in the same clothes, looks like they don't 
shower... Hung a towel over the inside of the door to block any little 
space between the blinds. 
The other night the cameras showed the police here at 4:30am walking 
through the space with flashlights. X says they had a friend in here that 
got violent and they had to call the police.

X refuses to let us show the office to new members. They claim they are on 
the phone and busy all day. They literally slammed the door in my office 
manager's face when she was trying to talk to her very kindly about this.

Anyone dealt with this kind of situation before?

I can handle not showing the office. I have a feeling it would not show 
well anyway.
I do not feel comfortable with X still having access to the space after 
they move out of their office. 
Have you had to cancel a membership/refuse someone before?
How do you word it?

Any advice or just sharing of stories welcome.



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[Coworking] Business Resource Center and collaborating with small business service organizations

[Aloma Loren]

I am looking to share ideas and ways that you have collaborated with local 
organizations that provide small business support. For example, the local 
Small Business Development Center, the Small Business Administration etc. 

I would love to come up with some creative ways to collaborate with these 
organizations.

One idea I had is to turn one of our offices into a Business Resource 
Center.  I am in the process of doing this and would love to hear from 
anyone who has done something similar.

My vision for this is an office that has various materials from the many 
different organizations that support small businesses. It will also be 
available as a shared office for reps from these orgs to come use to offer 
advising, meetings etc. 
SCORE, for example, offers free advising and the chapter in my city does 
not have adequate office space so they are excited to participate. It will 
get people from these organizations out into the community in a new way, of 
course my members will benefit from having this resource available right in 
our space and any traffic that comes in to meet with these reps could be 
potential members.

I don't have all the details figured out quite yet and I haven't figured 
out how to make it pencil out beyond  the added value to our members and 
the traffic of potential new members. Maybe that's enough but it would be 
nice to have the cost of the office covered so I'm thinking I'll do this as 
a trial and see if enough people see the value in it to pitch in toward the 
price of the office. 

I'd love to brainstorm and hear your ideas or what you have done in your 
space.

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Re: [Coworking] What to do when someone gives 30 day notice and then doesn't move out?

[Aloma Loren]

Oh no we've been in contact (my office manager, not me personally) and they 
just keep saying their new space isn't ready yet. We're totally fine with 
that but now we don't have last month's dues on file and they keep saying 
they will for sure be out by such and such a date but then that time comes 
and they aren't out. I think we have this specific situation figured out - 
they just gave us another "for sure" date and asked for an invoice but I'd 
like to have a policy in place for how to approach this in the future. I am 
not hard line on our policies, I think one of the values of being a part of 
a coworking space is certainly offering members flexibility but I do like 
to have something in writing for when we need to fall back on that and to 
make sure expectations are clear in the beginning.  We have had several 
other issues with this member so I want to make sure we are very clear as 
they have been one of our more difficult members (this situation aside).

On Thursday, September 6, 2018 at 3:23:26 PM UTC-7, Alex Hillman wrote:
>
> If the question is “what do I say” then the big question is...what have 
> you already said?
>
> “I’m not sure what to say to them” makes me think...no conversation has 
> been had about this yet?
>
> Before invoking policy, I always start by trying to understand the context 
> and figure out what’s going on. Did some plans change and they forget to 
> tell you? Or are they ignoring attempts to contact completely? Something 
> else that’s out of your field of view?
>
> Alex
>
> On Sep 6, 2018, 6:17 PM -0400, Jerome Chang  >, wrote:
>
> You should cut off their wifi if you want to evict/vacate them asap. 
> Or insist payment for another month.
>
> I would recommend never applying their deposit toward their last month. We 
> hold deposits until after they move out, assess their space for damages, 
> reconcile their account, etc. Usually a month+
>
> *JEROME CHANG* 
> *talk to us: (323) 330-9505*
> *chat w/ us: http://www.BLANKSPACES.com/chat 
> <https://lc.chat/now/7173741/>*
>
> *WEST: Santa Monica | 1450 2nd St (@Broadway)*
> *CENTRAL: Culver City | 9415 Culver Blvd   (@Main St) *
> *EAST: DTLA* | 529 S. Broadway, Ste 400  
> *(@Pershing Sq)*
> *NORTH: Pasadena* | 680 E. Colorado, Ste 180 (b/w Lake and Los Robles)
> *SOUTH: Long Beach* | 309 Pine Ave (@Broadway) - opening 2018
>
> On Sep 6, 2018, at 3:04 PM, Aloma Loren  > wrote:
>
> We have a member who gave their 30 day notice that July would be their 
> last month so we applied their last months dues we had on file. 
> They are still in the office and keep saying they will be out by this or 
> that date and then the date comes and they are still there. They said 
> around August 5th they would definitely be out by the 15th and to invoice 
> them for half the month (which they then paid) but now they are still here 
> and have not paid the second half of August or September (dues are late 
> after the 5th). Plus we no longer have their last month on file since we 
> applied it in July.
>
> Do you have a policy for this? I'm not sure what to say to them but I 
> would think a policy about going past your 30 days would require them to 
> pay the previous month's dues and restart their 30 day notice? We want to 
> be somewhat flexible as I know situations come up where renovations aren't 
> completed in time or whatever so I was thinking maybe we give a 7 day 
> window where we're willing to bill separately without them having to pay a 
> last months dues again.
>
> Help!
>
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[Coworking] Re: Pretty cool promo video...have you?

[Aloma Loren]

Love it!! 

We did one a couple years ago but now I'm inspired to make a new one! 
Here's 
ours: https://www.facebook.com/EugeneMindworks/videos/1125890560812904/

On Saturday, September 1, 2018 at 12:42:37 AM UTC-7, David Butler wrote:
>
> Have you made promo videos for your coworking space?
>
> Check out the cool video of our latest location in Zurich Switzerland. 
> Give it a like or a share, pretty please :) 
>
> https://www.linkedin.com/feed/update/urn:li:activity:6440472881532059648 
>
> https://www.facebook.com/OfficeLABSpace/videos/229196021094924/  
> 
>
>
> Thanks,
> David
>
> Chief Community Manager
> www.officelab.space 
>

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[Coworking] What to do when someone gives 30 day notice and then doesn't move out?

[Aloma Loren]

We have a member who gave their 30 day notice that July would be their last 
month so we applied their last months dues we had on file.
They are still in the office and keep saying they will be out by this or 
that date and then the date comes and they are still there. They said 
around August 5th they would definitely be out by the 15th and to invoice 
them for half the month (which they then paid) but now they are still here 
and have not paid the second half of August or September (dues are late 
after the 5th). Plus we no longer have their last month on file since we 
applied it in July.

Do you have a policy for this? I'm not sure what to say to them but I would 
think a policy about going past your 30 days would require them to pay the 
previous month's dues and restart their 30 day notice? We want to be 
somewhat flexible as I know situations come up where renovations aren't 
completed in time or whatever so I was thinking maybe we give a 7 day 
window where we're willing to bill separately without them having to pay a 
last months dues again.

Help!

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[Coworking] Re: Nonprofit Memberships

[Aloma Loren]

We offer a 10% nonprofit discount. 

On Wednesday, August 22, 2018 at 1:50:12 PM UTC-7, jessie...@gmail.com 
wrote:
>
> Hi All - 
>
> We are a new space (open for 3 weeks) and I have received a handful of 
> requests for nonprofit rates. Do any of you have a dedicated nonprofit 
> membership or provide discounts on current memberships? 
>
> Thanks!
>

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[Coworking] Seeking examples of city/corporate subsidized/sponsored coworking.

[Aloma Loren]

Hello all - 

This forum has been such a great place to read about other owners/operators 
experiences and share ideas.

I'm looking for examples of city or corporate subsidized/sponsored 
coworking models and other ways that coworking spaces have been able to 
keep their doors open, offer some discounted/subsidized memberships and be 
a strong community partner. 

We pay full market rate for our space and our lease goes up every year. We 
have raised our rates substantially since opening 4 years ago and I know 
that makes our space financially out of reach for many people. 


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[Coworking] Re: Email Marketing

[Aloma Loren]

We do use email some but I usually only send emails out to our non-member 
list when we have a big announcement or event. 
We run special offers like second month free (with first and last up 
front), we always offer a trial day if people want to get a feel for 
working in our space. 
I think sending emails out (as well as social media) with events and 
happenings helps present your space as exciting and happening and that can 
help keep your audience engaged.
I  just use Mailchimp for email lists. It's simple and easy.

On Tuesday, July 10, 2018 at 5:59:14 AM UTC-7, Ward4 Coworking wrote:
>
> Anyone do email marketing for their coworking spaces? 
>
> I'm working on driving membership for general desk spaces and private 
> office/suites? Any campaign examples/templates or suggestions would be 
> helpful!
>
> Thank you!
>

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[Coworking] Re: How to organise a launch party or event to generate leads?

[Aloma Loren]

We did a bunch of pre-launch Facebook posts/advertising/tours (even during 
construction!)
We initially joined the local chamber since they provide some good support 
and bring a small group of people to your grand opening and do the 
traditional ribbon cutting.
We offered free coworking so people could come try it out and have had 
great success with that. We still run free coworking promotions often and 
usually get new members from it or great referrals.
I also reached out to any organizations that might be interested in what we 
were doing. People got really excited about it and helped spread the word. 
We put up flyers all around town especially at certain cafes known for 
startups and tech meetups, organizations like the Small Business 
Development Center were also great places to get the word out...
Craigslist still brings in leads!
Meetup.org also brings people in so we post our events there.


On Tuesday, June 5, 2018 at 6:06:48 AM UTC-7, Joanne Gerussi wrote:
>
> Hi everyone,
>
> I am organising a launching party / open door at my space next week on 
> Friday. How can I ensure this event is successful and able to generate some 
> interested get people to sign up?
>
> What did you do when launching your space that really helped in generating 
> leads?
>
> Thank you and best regards,
> Joanne
>

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[Coworking] Re: Building Directory Board

[Aloma Loren]

We use a tv monitor with a digital directory that we created that shows a 
map of the space and the name of each private office member business. We 
just edit the file when it needs to be updated.

On Monday, July 2, 2018 at 10:40:12 AM UTC-7, Ward4 Coworking wrote:
>
> Hi everyone!
>
> I'm new to the community, and excited to be a part of it! I have a 
> question for you all regarding physical directory boards in your spaces. We 
> have several private suites and offices that are constantly changing, and 
> I'm wondering if anyone has a suggestion for a building directory board 
> that can be easily changed and updated?
>
> Thanks in advance and looking forward to chatting more!
>

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[Coworking] Re: Can you help me find other Woman-Owned Coworking Spaces? Spotlighting for Int'l Coworking Day 2016!

[Aloma Loren]

Hello! This is a great idea! 

I own Eugene Mindworks in Eugene Oregon. We opened two years ago. 
www.eugenemindworks.com

I just realized this is today so if I'm too late for this article please 
keep my info for future reference! 



On Sunday, July 31, 2016 at 5:59:32 AM UTC-7, Laura Shook wrote:
>
> Looking to spotlight *woman-owned coworking spaces* in celebration of 
> International Coworking Day! If you are a woman, or know of a woman, who 
> has launched/founded a coworking community, please connect with me. 
> Please provide your/her name, date space was established and coworking 
> website. There is only a small window of time before August 9th, so this 
> will not be an exhaustive list but will help me begin the research, which 
> will lead to future articles on women in coworking...  
>
> Thank you in advance for your collaboration and support!
>
> Laura Shook Guzman, LMFT
> Soma Vida, Wellness Coworking
> www.somavida.net
> EST 2008
>
>

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[Coworking] Re: Coworking Day August, 2016

[Aloma Loren]

Hello,

We love to use this week to bring awareness to coworking, collaborate with 
the other spaces in our city and provide a week full of events and free 
coworking so people can try it out. One of our space owners in town has a 
three seat bike that he calls the co-cycle, last year he gave tours around 
the different coworking spaces. We also have workshops on different topics, 
evening events (party!) and free coffee and coworking. We also created some 
stickers that say "Ask me about coworking" that we're going to hand out to 
members to wear during the week to hopefully spread some awareness! 

Here's our flyer for this year. We also put out a press release.




On Tuesday, July 26, 2016 at 3:57:23 AM UTC-7, Doris Schuppe wrote:
>
> International CoworkingDay is around the corner! 
>
> *Let's gather inspirations for the upcoming CoworkingDay in August**
>
>
>- What are you planning to do to celebrate coworking on that day?
>- What worked well last year?
>- Are you teaming up with coworking spaces in your city/region? 
>- Do you plan sth. like a fair with your regular coworkers? 
>- ... 
>
> *Let's share!*
>
>
> **speaking of 'upcoming': is it the 9th, the Friday before (5th) or Friday 
> after (12th)? I feel a bit confused reading so many different dates labeled 
> CoworkingDay :)*
>
>
> Regards from Mallorca, Doris
>

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[Coworking] International Coworking Week

[Aloma Loren]

Anyone celebrating International Coworking Week?

We usually do a collaborative week of events with the other coworking 
spaces in town. Usually some free coworking days, seminars, end of the week 
party, one of our local founders has a three person bike he calls the 
co-cycle. Last year he did a tour around to the different spaces and used a 
GoPro to make a fun video. 
This year we are getting stickers printed to hand out to members that say, 
"Ask me about coworking"

I think it's a great opportunity to get some exposure in the media and out 
to the community about the benefits of coworking. 

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Re: [Coworking] Coworking Impact Survey - collecting statistics on economic/community/jobs

[Aloma Loren]

I would love to collaborate. I think the community impact is exciting and 
I'd love to figure out a way to capture that, or at least some of it. Some 
things are much easier to measure than others, I'm interested in all of it. 
Economic impact within and surrounding coworking spaces, sense of 
community, job/work satisfaction, etc.

On Friday, June 17, 2016 at 2:56:41 PM UTC-7, Tony Bacigalupo wrote:
>
> Hi Aloma! I'm developing something similar with my organizers club; 
> perhaps we can collaborate. Do you have any draft materials you can share?
>
> Who else out there is up to something similar?
>
> Tony
> *---*
> *New Work Cities <http://nwc.co/consulting> - Helping people build better 
> coworking cultures.*
> *Open Coworking <http://opencoworking.org/> - Championing the global 
> coworking movement.*
> *Latest projects: NWC Organizers Club <http://nwc.co/club>*
> *New: Support the free resources of coworking.org 
> <http://coworking.org/> for only $9/mo. Learn more! 
> <http://opencoworking.org/news/support-open-coworking/>*
>
> [image: Inline image 8] <http://tonybacigalupo.com/>[image: 
> http://twitter.com/tonybgoode] <http://twitter.com/tonybgoode>[image: 
> http://facebook.com/tonybacigalupo] 
> <http://facebook.com/tonybacigalupo>[image: 
> http://linkedin.com/in/tonybacigalupo] 
> <http://linkedin.com/in/tonybacigalupo>
>
>
> On Fri, Jun 17, 2016 at 2:17 PM, Aloma Loren  > wrote:
>
>> Hello fellow coworking leaders,
>>
>> I am putting together a coworking impact survey to send to our members in 
>> hopes of collecting some good information to share with the city and other 
>> places to show the positive impacts our coworking space has had on growing 
>> businesses and community.
>>
>> Has anyone done one of these and do you have any advice on what questions 
>> to ask and  how to ask the questions?
>>
>> I'd like to definitely have some financial info (anonymous of course), 
>> and I'd also like to know about job creation. There is a bigger picture 
>> that goes outside of our physical space, like how the restaurants in our 
>> area have been effected by having so many regulars eating lunch and even 
>> coming back to the area for evenings out. I'm not sure how to ask questions 
>> about this, it wouldn't be as black and white as collecting economic data 
>> but I'd like to try. Any advice is welcome.
>>
>> Thank you. I'd be happy to share some of the questions I come up with 
>> when I'm done if anyone is interested.
>>
>> -- 
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>>
>
>

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[Coworking] Re: Coworking Impact Survey - collecting statistics on economic/community/jobs

[Aloma Loren]

Here are some of the questions I'm considering using - feedback is welcome! 
A couple of them are similar but I haven't decided which to use. 

How many employees did you have before becoming a member?
How many employees have you added since joining?
Estimate percentage of sales from out of area *If all your work is local 
this would be 0%, if all your clients/customers are in the Bay this would 
be 100%
How many local jobs have been created within your company in the last year?
What do you love about working at a coworking space?
Do you feel that being a member of a coworking space has helped your 
business grow?
The year prior to joining: What was your annual personal income or company 
sales *If you are a remote worker, this is your Income, if you are a small 
business this is your gross sales
Since joining: What is your annual personal income or company sales *If you 
are a remote worker, this is your Income, if you are a small business this 
is your gross sales


On Friday, June 17, 2016 at 2:19:50 PM UTC-7, Aloma Loren wrote:
>
> Hello fellow coworking leaders,
>
> I am putting together a coworking impact survey to send to our members in 
> hopes of collecting some good information to share with the city and other 
> places to show the positive impacts our coworking space has had on growing 
> businesses and community.
>
> Has anyone done one of these and do you have any advice on what questions 
> to ask and  how to ask the questions?
>
> I'd like to definitely have some financial info (anonymous of course), and 
> I'd also like to know about job creation. There is a bigger picture that 
> goes outside of our physical space, like how the restaurants in our area 
> have been effected by having so many regulars eating lunch and even coming 
> back to the area for evenings out. I'm not sure how to ask questions about 
> this, it wouldn't be as black and white as collecting economic data but I'd 
> like to try. Any advice is welcome.
>
> Thank you. I'd be happy to share some of the questions I come up with when 
> I'm done if anyone is interested.
>

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[Coworking] Coworking Impact Survey - collecting statistics on economic/community/jobs

[Aloma Loren]

Hello fellow coworking leaders,

I am putting together a coworking impact survey to send to our members in 
hopes of collecting some good information to share with the city and other 
places to show the positive impacts our coworking space has had on growing 
businesses and community.

Has anyone done one of these and do you have any advice on what questions 
to ask and  how to ask the questions?

I'd like to definitely have some financial info (anonymous of course), and 
I'd also like to know about job creation. There is a bigger picture that 
goes outside of our physical space, like how the restaurants in our area 
have been effected by having so many regulars eating lunch and even coming 
back to the area for evenings out. I'm not sure how to ask questions about 
this, it wouldn't be as black and white as collecting economic data but I'd 
like to try. Any advice is welcome.

Thank you. I'd be happy to share some of the questions I come up with when 
I'm done if anyone is interested.

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[Coworking] Membership pricing and structure, add on amenities, etc

[Aloma Loren]

I just posted about corporate membership structures but I'm curious about 
pricing and basic individual membership structures as well.

Currently our prices appear to be well below most of what I've seen by 
researching online but we are still the highest priced coworking space in 
our city (Eugene, Oregon).

We are struggling with making things pencil out and so I'm exploring 
options to bring in some more revenue. 
I'm curious what options other spaces offer, how you structure pricing, 
what extra add ons you offer, etc. 

Here is what we have right now:

Part time flex desk $85/month includes 4 hours per month of conference room 
time
Full time flex desk $125/month includes 6 hours per month of conference 
room time

Private offices start at $450 and include 8 hours conference room time per 
month.

Add ons include:

Desk and chair for private office $100 annual
Suite number for mailing purposes $10/month
Reserved locker $5/month
Parking pass $15/month
Additional private office member $15/month

We have a steady influx of new members and have almost filled the private 
offices we have. We have just over 50 members. We have three conference 
rooms, a lunch room, printer, free coffee... We have over 11,000 square 
feet right down town. 

We have a great mix of freelancer/solo entrepreneurs and small companies in 
our space. 


www.eugenemindworks.com


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[Coworking] Google calendars for reserving conference rooms

[Aloma Loren]

We've been using Google calendars to allow our members to reserve the 
conference rooms and it has worked really well so far. 
The only issue we've run into is user based with people who aren't familiar 
with Google calendars. It is really nice because members can just get on 
and see what's available and add their event.

I'm curious how other people manage their conference room reservations?

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[Coworking] Re: I just fell in love with a printer.

[Aloma Loren]

Awesome tip!

On Monday, September 28, 2015 at 10:49:41 AM UTC-7, Craig Baute - Creative 
Density Coworking wrote:
>
> Creative Density is like many of your spaces with about 70 members and 
> 3500 sq ft. We don't charge for printing and we just ask that members don't 
> print a book. If they do, just buy some ink every once in a while.  Members 
> were going through about a set of ink each month costing me about $65. No 
> biggie, but a noticeable line items at the end of the year.
>
> A month ago we swapped out a 4 year old $200 Epson Workforce 6225, a mid 
> range all in one home office printer, for an Epson ET-4500. The new Epson 
> just got released this summer as a new line of printers targeting people 
> that print a decent amount but they don't need a workhorse. It's still a 
> simple home office or small business printer that doesn't jam that often, 
> scans, copies, connects to Wifi, easy to use. Basically, it's simple and 
> does everything most people need.
>
> Here is where things get exciting. Epson decided to make money off the 
> printer and charges $425 for it. They provide you with 2 years worth of ink 
> and refills are only $50 for all of the colors and they will last 2 years. 
> The 2 year refills are based on 150 pages a month. Creative Density 
> probably does about that. Epson flipped the formula and they make money off 
> the printer and not on the ink. It's because I am much more comfortable 
> with paying a one time hefty fee and they not having to refill expensive 
> cartridges and keep them in stock. I love it.
>
> The printer quality is good, the reliability is good, and the set up was 
> easy. I think this is a great solution for all the other coworking spaces 
> with similar amounts of members or less.
>
>
>
>

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[Coworking] Re: Slack for Coworking

[Aloma Loren]

We LOVE Slack, but like Alex mentioned, not everyone uses it so good to 
keep that in mind.

On Tuesday, September 15, 2015 at 10:32:11 AM UTC-7, Gregory St. Fort wrote:
>
> Hey everyone! My name is Greg, I am the executive director of 100state, a 
> 200+ member coworking community in Madison, WI. Has anyone used slack for 
> internal communications with members? 
>
> Also I have been following these discussions and wondered if anyone would 
> be interested in joining a slack group about coworking. similar to this 
> google group. 
>
> - 
> Gregory St. Fort
> www.100state.com
>

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[Coworking] Corporate membership structures?

[Aloma Loren]

Hello,

I tried to search posts to see what was already here but I didn't find 
anything very current.

I'm looking for ideas of corporate membership structures and what 
has/hasn't worked for others.

Do you charge a different rate from your individual rates? Why or why not? 
Do you charge per person? Offer package options? 
How do you promote this service?

Thanks in advance!!

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[Coworking] Re: Asking for help

[Aloma Loren]

Thank you so much for your input. We definitely set the expectation and so 
I've been trying to be very strategic and gentle in how we move forward. 
Reminding members that the space is volunteer run and that it is important 
that people clean up after themselves has helped a lot. I've also offered a 
couple memberships for trade in exchange for help around the space and that 
is working out great. 

On Friday, August 14, 2015 at 3:13:40 AM UTC-7, Tom Lewis wrote:
>
> I agree with Eric.  I can add from my own experience running a space with 
> 150 members is that once your members are used to a level of service, and 
> are comfortable with the expectations you have of them day to day, it's 
> very difficult to change that.  We've had a situation where everyone knew 
> that this was a not for profit venture,  but me and the team here were so 
> passionate about building the best space in the world that we massively 
> overdelivered, and now whenever we've tried to push back to the members and 
> ask them to do more, they do understand but they aren't motivated enough to 
> do it- they are fine with the status quo we've created.  Entirely our 
> fault, and we're having to work hard to slowly manage expectations 
> downwards, to have a different approach with new members, and as Eric says, 
> put the prices up.  That's meant we can work towards getting more resource 
> to make the place run smoothly.  Cheers, Tom
>
> On Friday, 14 August 2015 04:30:28 UTC+1, Eric Lituchy wrote:
>>
>> Aloma, congrats on building a great cowork space. I think your problem is 
>> that you didn't set out to build a great business. I think you need to sit 
>> down and see how to turn this into a viable business. It seems to me that 
>> your margins are not aligned with generating profits. If you raised your 
>> rates by $30/member you'll have an additional $1350 per month to help 
>> reduce your workload or take a small salary. Best of luck! Eric
>
>

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[Coworking] Re: Asking for help

[Aloma Loren]

Thank you for your feedback. We are slowly raising our prices but we are 
already the most expensive coworking space in town so we have to keep that 
in mind. We are also considered the higher end space so I think that allows 
us to attract more established business members and charge more. I have to 
admit I struggle with this aspect of it, charging for services is not my 
strong point so I appreciate the input and encouragement. 

On Thursday, August 13, 2015 at 8:30:28 PM UTC-7, Eric Lituchy wrote:
>
> Aloma, congrats on building a great cowork space. I think your problem is 
> that you didn't set out to build a great business. I think you need to sit 
> down and see how to turn this into a viable business. It seems to me that 
> your margins are not aligned with generating profits. If you raised your 
> rates by $30/member you'll have an additional $1350 per month to help 
> reduce your workload or take a small salary. Best of luck! Eric

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[Coworking] Asking for help

[Aloma Loren]

Hi guys,

First of all I'm so grateful I can post here! 

We just celebrated our one year anniversary and it was really exciting. 
This past year has been no less than extremely awesome. 
We have met so many great people, we have over 45 members, representing 
over 20 businesses. Our private offices are almost all full (only 4/24 
left) and I feel like we've really built a great community.

However, I am feeling burnt out. My husband and I opened and funded this 
ourselves. We knew from the beginning that it was not going to be one of 
our most profitable endeavors (we run several other businesses as well), 
but we ended up making enough to pay the basics and even adding new 
furniture, etc as we went along. My husband spends most of his time running 
the other businesses so I've done a lot of this myself, which is fine but 
I'm anxious to lighten the load so I can focus on some of our other 
businesses as well. The problem is that we still aren't making enough to 
pay anyone to help. I don't even get paid and it's close to a full time job 
to run a space like this especially if you want to keep active in the 
community, be hosting events, collaborating with other organization, etc. 
Not to mention just the upkeep of over 11,000+ sq ft! I'd like to start 
asking members to pitch in but I'm wondering how other spaces operate. Do 
you just hire someone to keep the space clean? Who deals with taking out 
the trash, wiping down desks, etc? We need to figure something out. I want 
members to feel some sense of ownership and pride for our space and I think 
empowering them to pitch in a little here and there would really help. With 
this many members it really wouldn't require much from any one person. 

This is a running tasks list of things that need to be done regularly that 
someone could do in 2-5 minutes. 

Take out a bag of trash/recycling

Wipe down a counter

Sweep

Spot mop (front entry or lunch room)

Wipe down a few desks in the community space

Straighten the pillow in the mini conference room

Refill sugar/creamer at coffee station

Vacuum a hallway

Dishes (everyone should be doing their own, but sometimes there’s a dirty 
glass that gets left by the sink)

Put away clean dishes

Clean out old food in the fridge


Any input is welcome. 


www.eugenemindworks.com



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[Coworking] I'm looking for recommendations for a great chat/collaboration tool for our coworking space members to use. What's your favorite?

[Aloma Loren]

I need something that allows both private and group messages. I like that 
HipChat has the Lobby as a general chat area and then you can also have 
rooms and private chats. Any other great resources like this? What does 
your space use to connect it's members?

www.eugenemindworks.com

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