Oh no we've been in contact (my office manager, not me personally) and they just keep saying their new space isn't ready yet. We're totally fine with that but now we don't have last month's dues on file and they keep saying they will for sure be out by such and such a date but then that time comes and they aren't out. I think we have this specific situation figured out - they just gave us another "for sure" date and asked for an invoice but I'd like to have a policy in place for how to approach this in the future. I am not hard line on our policies, I think one of the values of being a part of a coworking space is certainly offering members flexibility but I do like to have something in writing for when we need to fall back on that and to make sure expectations are clear in the beginning. We have had several other issues with this member so I want to make sure we are very clear as they have been one of our more difficult members (this situation aside).
On Thursday, September 6, 2018 at 3:23:26 PM UTC-7, Alex Hillman wrote: > > If the question is “what do I say” then the big question is...what have > you already said? > > “I’m not sure what to say to them” makes me think...no conversation has > been had about this yet? > > Before invoking policy, I always start by trying to understand the context > and figure out what’s going on. Did some plans change and they forget to > tell you? Or are they ignoring attempts to contact completely? Something > else that’s out of your field of view? > > Alex > > On Sep 6, 2018, 6:17 PM -0400, Jerome Chang <jer...@blankspaces.com > <javascript:>>, wrote: > > You should cut off their wifi if you want to evict/vacate them asap. > Or insist payment for another month. > > I would recommend never applying their deposit toward their last month. We > hold deposits until after they move out, assess their space for damages, > reconcile their account, etc. Usually a month+ > > *JEROME CHANG* > *talk to us: (323) 330-9505* > *chat w/ us: http://www.BLANKSPACES.com/chat > <https://lc.chat/now/7173741/>* > > *WEST: Santa Monica | 1450 2nd St (@Broadway)* > *CENTRAL: Culver City | 9415 Culver Blvd (@Main St) * > *EAST: DTLA* | 529 S. Broadway, Ste 400 > *(@Pershing Sq)* > *NORTH: Pasadena* | 680 E. Colorado, Ste 180 (b/w Lake and Los Robles) > *SOUTH: Long Beach* | 309 Pine Ave (@Broadway) - opening 2018 > > On Sep 6, 2018, at 3:04 PM, Aloma Loren <freephot...@gmail.com > <javascript:>> wrote: > > We have a member who gave their 30 day notice that July would be their > last month so we applied their last months dues we had on file. > They are still in the office and keep saying they will be out by this or > that date and then the date comes and they are still there. They said > around August 5th they would definitely be out by the 15th and to invoice > them for half the month (which they then paid) but now they are still here > and have not paid the second half of August or September (dues are late > after the 5th). Plus we no longer have their last month on file since we > applied it in July. > > Do you have a policy for this? I'm not sure what to say to them but I > would think a policy about going past your 30 days would require them to > pay the previous month's dues and restart their 30 day notice? We want to > be somewhat flexible as I know situations come up where renovations aren't > completed in time or whatever so I was thinking maybe we give a 7 day > window where we're willing to bill separately without them having to pay a > last months dues again. > > Help! > > -- > You received this message because you are subscribed to the Google Groups > "Coworking" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to coworking+...@googlegroups.com <javascript:>. > For more options, visit https://groups.google.com/d/optout. > > -- > You received this message because you are subscribed to the Google Groups > "Coworking" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to coworking+...@googlegroups.com <javascript:>. > For more options, visit https://groups.google.com/d/optout. > > -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
