Re: [IxDA Discuss] Human Centered Design or Technology Centered Design??

[dave malouf]

Well, of course you are right.
Unfortunately, the reality for most of us is that the technology is
created and it is our job to do our best to make it "not suck".
Very very very (way too) few of us begin our work truly with open
ended discovery of needs/motivations. We almost always start with
something existing.

A great example to the contrary is the work that Robert Fabricant
presented at last year's Interaction09 conference. where no new
technologies were used, but instead existing technologies were
brought to bear with new communications/messaging to creae new
services. (video available at http://library.ixda.org/).

And it is where service and interaction meet that the repurposing of
existing technologies instead of the invention of new ones probably
has the greatest design opportunities.

Yes, this all proves that the examples are too few. But one could
easily say now that the web is such a ubiquitous part of
industrialized life that no matter what we add there (or more
generally to the Internet) is not an invention of technology but just
the use of a tremendous broad utility much as Robert's example of
using SMS demonstrated.

-- dave


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[IxDA Discuss] 10 x MEX Conference Scholarships available - deadline Friday

[Marek Pawlowski]

Hello IxDA - the next MEX Conference is in London on 2nd - 3rd
December 2009, entitled: 'Enhancing the mobile user experience in a
multi-platform world'.  It's all about how several devices and
channels can be woven together into a single, cohesive interaction
journey for the customer.

We are continuing the long standing tradition of providing some free
scholarship places for students & early stage start-ups who are rich
in ideas but not so rich in budget!

There are 10 scholarship places available (valued at GBP 1499 each)
and the deadline for applications is Friday, 13th November at 23:00
GMT.

Apply at:

http://pmn.co.uk/mex/scholarship09m.shtml

We'll be reviewing each application carefully to ensure they go to
those who will genuinely benefit and successful applicants will be
notified the following week, commencing 16th November 2009.

If your company has a budget for conferences, we still have some
standard places available and would very much appreciate your support
of the event.  Delegate places are priced at GBP 1499 each.

Register online:

http://pmn.co.uk/mex/

Please don't hesitate to drop me a line direct with any questions.

Marek Pawlowski
Mobile: +44 7767 622957
Skype: mjpawlowski
Twitter: http://twitter.com/marekpawlowski/

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[IxDA Discuss] IxDA NYC presents Steve Portigal "Yes, My Iguana Loves to Cha-Cha: Improv, Creativity and Collaboration" - Just a few seats left!

[IxDA NYC]

There are just a few seats left for Steve Portigal "Yes, My Iguana Loves to
Cha-Cha: Improv, Creativity and Collaboration.

Register Now: http://www.eventbrite.com/event/458927665/

*An interactive evening with Steve Portigal :*

*"Yes, My Iguana Loves to Cha-Cha: Improv, Creativity and Collaboration"*

Improv is not "stand-up comedy." It's a series of games with rules that
offer huge degrees of freedom within a set of constraints. In these games we
bring out a lot of basic, quickly understood and communicated rules of
culture that are implicit, not explicit. The activities of design
(collaboration, creativity, and design research, for starters) have
interesting similarities with improv: All have in-the-moment aspects; we
learn upon reflection; there's enormous unspoken interaction and there is
often an "aha" moment. Design and improv also have important similarities:
the need to collaborate and brainstorm, the importance of breakthrough
thinking, the balance between process, structure, and unfettered creativity.

Playing with improv can make us more mindful of the power of listening, and
can be harnessed to create a more collaborative work culture, as a way to
develop one's own creativity, or to help warm up teammates and clients in
workshops and design sessions. In this interactive presentation you will
learn more about improv, listening, creativity, and how they all connect
together to support one another. No iguanas will be harmed.

*WHEN*
Thursday, November 19, 2009
6:30 - 7:00 p.m.  Networking and refreshments
7:00 - 7:10 p.m.  Welcome and announcements
7:10 - 8:30 p.m.  Presentation and Q&A

*WHERE*
R/GA
350 West 39th Street
New York, NY 10018
Map: http://tinyurl.com/rgalocation
--

Free and open to everyone interested however tickets are required. Register:
http://www.eventbrite.com/event/458927665/

*IMPORTANT!! *Public seating is limited to 100. Tickets will be honored on a
first-to-arrive, first-seated basis. Tickets are being oversold to
accommodate the typical show-up/no-show rates. (Sorry, there will not be a
wait list.)

*Cancellations:* Please email us (nyc.i...@gmail.com) as soon as you know
you cannot use your ticket. We'll release your seat for one of your fellow
practitioners and generate good IxD karma for all involved!
--

*ABOUT OUR SPEAKER*
Steve Portigal is the principal of Portigal
Consulting,
a bite-sized firm that brings together user research, design and business
strategy. Portigal Consulting helps clients to discover and act on new
insights about themselves and their customers. Steve speaks regularly at
design events (IDSA, IXDA, interaction09, etc.). He writes for *interactions
* magazine, Core77  and the Portigal Consulting
blog, All This ChittahChattah . He is an avid
photographer who has a Museum of Foreign Groceries in his home.

*ABOUT OUR HOST*
R/GA  is a full-service digital agency that transforms
the way people interact with brands. A commitment to design, technology,
strategy, and innovation has defined R/GA's continuing legacy as an
iconoclast in the world of communications and marketing. With a holistic
range of offerings that includes brand design, mobile, and retail, R/GA's
agency model is adaptable to the ever-changing needs of consumers in the
digital landscape.

Founded in 1977, R/GA has received the most prestigious creative awards for
film, broadcast, design, advertising, and interactive. It was selected for
Adweek's "Agency of the Year" in 2008, Ad Age's Agency "A-List" in 2008 and
"Digital A-List" in 2009, and Creativity's "Interactive Agency of the Year"
in 2007. R/GA is part of The Interpublic Group (NYSE:IPG), one of the
world's largest advertising and marketing services organizations.

Register: http://www.eventbrite.com/event/458927665/

See you there!
The IxDA NYC local leaders

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[IxDA Discuss] Only a few days left to register! "Designing for a Sustainable World - World Usability Day 2009", Nov 12

[IxDA NYC]

Time grows short to get your seat for *"Designing for a Sustainable World -
World Usability Day 2009"*. This event is a partnership with IxDA and
the School
of Visual Arts, and offers a lineup of speakers from design, products, and
academia who can show us that it is possible to design a product and make a
living in an eco-friendly way.

*See the full agenda &
register!*

Our lineup includes:

   - Peter Mullan, Director of Planning for Friends of the High Line -
   Keynote
   - Beto Lopez, Senior Designer at IDEO
   - Wendy Brawer, Founder, Green Map System
   - Ted Booth, Interaction Design Lead at Smart Design
   - J Grossen, Creative Director at Frog Design
   - Debera Johnson, Academic Director of Sustainability at Pratt
   - Michael Dwork, Founder of VerTerra
   - Marty Odlin, Co-founder, Bamboo Bike Studio

...and more!

These entrepreneurs have built successful business models around the core
values of sustainability and social responsibility, and can share those
stories with you. The event also represents a great networking opportunity.

Date: November 12th, 2009
Location: School of Visual Arts Auditorium
333 West 23rd Street (between 8th & 9th)
New York, NY 10011 |
Map

Registration from 12-1PM
Program: 1-5:30PM | View the full
agenda
Networking: 5:30-6:30PM
Light lunch & refreshments included.

Students $25
NYC UPA members $65
Non-members $95

For more information and to register,* click
here
!*
We look forward to seeing you there.

Sincerely,

Peter March
New York Local Leader
Interaction Design Association

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Re: [IxDA Discuss] Should an e-commerce design agency test the usability of its own designs?

[mark schraad]

I think there is great benefit to having an independent (person or  
group) do the testing of a design. I also think  there is benefit to  
having product managers generate the use cases designers work to  
solve for. Additionally, having the back end development team do the  
QA is troublesome.


Some level of self fulfilling prophesy is likely to find its way in.  
Isn't that why we go to someone else for things as simple as prof  
reading? What I don't think, is that it is necessarily cause for  
inditement. They may very well have had separate staff do the  
testing. If you understand how agencies work, then you know that it  
is very much about billables... and with that you must have  
deliverables. It is very rare for an agency to recommend another  
group in that situation.


Mark


On Nov 9, 2009, at 11:35 AM, Paul Bryan wrote:


Recently I was on an e-commerce strategy project. I received a
usability test report that the previous agency had produced after
testing their own design work. I went back to the source tapes and
there seemed to be a dramatic difference between the level of
problems users were having in the sessions, and the resulting report.


I know it's convenient for e-commerce site owners to get an
integrated package, esp. when large MSA's are in place. And trying
to keep ahead of Agile cycles puts strain on the schedule and number
of partners. But I'm just wondering if readers of this list feel
like there is an inherent conflict of interest, or if testing is
viewed as a normal component of a design partner relationship.

Paul Bryan
Usography (http://www.usography.com)
Blog: Virtual Floorspace (http://www.virtualfloorspace.com)
Linked In: http://www.linkedin.com/in/uxexperts




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[IxDA Discuss] Online Broken Link Checker

[siegy]

Hi,

I'm looking for a free online 'broken link' checker (entire
Website) for one of my clients. Any suggestions?

Thanks!

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Re: [IxDA Discuss] Human Centered Design or Technology Centered Design??

[Michael Eckersley]

Ali, 

Thanks for your post (and David for your reply). 

Yours is a common concern of mine as well. In my experience, design
efforts usually begin at the wrong place-- a client throws a
"stick" and the design team happily fetches up a technological
treatment to a problem they can't fully describe. Almost inevitably
the "stick" is symptomatic of a deeper problem that goes
unresolved.

Years of working with health care pros has taught a useful diagnostic
discipline that cuts thru immediate concerns to underlying issues
(i.e., skills of good gum shoe detective work). That's where
interaction can really be beneficial in diagnosing the actual cause
of the problem and offering up a practical solution. "Technology"
may (or may not) be part of that solution. Fighting for even a small
research budget on any such project is important to getting at causes
and advising on a thoughtful "design intervention".

This conditioned, "fetching" behavior among designers is an
enormous waste of resources. Knowing something about rigorous
design-planning (offered up by folks like Chuck Owen and others at
ID-IIT), and being willing to push back against precipitous action
can afford strategic rigor and respect to a design team that they
otherwise don't command.

Best, 

-ME



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Re: [IxDA Discuss] Should an e-commerce design agency test the usability of its own designs?

[jesse]

I agree that this sounds like a lack of professionalism.  Maybe they
did not spot the same issues that you saw?  If they saw the issues, I
am not sure why they would not have taken those learnings to heart and
used them to improve the design.  In the end, better design would make
them look better than some report %u201Cvalidating%u201D the usability
of their design.  

Better design (however you define it) should be the ultimate goal of
every project, and every and project within the project should
support that goal.  Right?  I don't know why else they would have
done usability testing, except to bill more hours, I suppose. 


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Visualizing Locations of Many Items

[Maureen]

Hi Rob,

Am not sure if this helps but it's the first thing I thought of when
I saw your question.

There was a session at Interaction Design 09 on Spimes.  At the time
I think it was more theory, nothing actually built yet.  But perhaps
there's been some progress.

Reach out to this guy Dan WIllis at
http://interaction09.crowdvine.com/profiles/37680

Perhaps he can point you in a meaningful direction.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Should an e-commerce design agency test the usability of its own designs?

[Alan Salmoni]

It sounds a little like an own goal here, but only work done by
someone else would show this up. If their usability testing doesn't
show up defects in their design, then I would be asking what are they
being paid for? (except for being able to tick the relevant box)

I guess it's one of those difficult questions for companies to ask
themselves when considering employing someone: if they are expert
enough in a field, why employ someone else? And if not, how do they
know who are the real experts? 

This explains why a list of previous clients can be the best selling
point though I've known of products and services that have gained a
good client list based upon the strength of their client list ("they
must be good, look at the big names that use them!").



. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] RP: A Creative Brief, BRD, User Requirements Mash Up Document

[dru]

Scott,
Maybe we should continue you off line. Sorry to respond after so much
time. Things have been hectic. MIS has just purchased JIRA and I was
part of the team that assessed. Do you have Balsamiq and Gliffy? What
plug ins? We are also doing Green Hopper. I am now assigned to my
first SCRUM project and we shall see. As for weak project owners/biz
owners - such has always been the case regardless of methodology
human nature isn't going to change and further more is fairly
predictable. We shall continue pulling rabbits out of hats on
deadline :-).


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Human Centered Design or Technology Centered Design??

[Ali Dehghanpour]

Thank you Michael and Dave for your replies...

Today I was attending a lecture session by Adam Greenfield about
"Elements of a Networked Urbanism". The ideas he was showing us
were great, cities with great level of intelligence which could be
our future cities but still I've found the same struggle within my
mind and I would like to share it with you,here it is.." during late
80's and 90's medias started to create a new future for human beings
with lots of movies and comic books and stories, A future in which
every single object has its own intelligence and they try to show
that life would be so much easier in near future and put this concept
in mind of every child during those years. 
Now we found out that those utopias that we have created on those
days have tons of side effects which at the time of their creation we
were not aware of them or they were not so important as today. Now we
start to think about finding the way to solve those problems ( side
effects) .
The good part is we actually looking for a way to solve these
problems but the dangerous part is that we still use new technologies
to solve our problems without concerning about its future side effects
which we may cause for next generation...let me give an example:

we created a mp3 player which every individual can listen to the
music she/he wants.after years we are facing a group of people which
all of them wearing headphones and stand side by side of each other
on queues without even thinking about the other persons that are by
her/his side (iPod life Style)..after few years Psychological studies
reveals that we are facing a new problem " People become lonely "
and this cause lots of social problems. Then we start to solve these
new emerged problems by offer people new devices which instead of
only playing music , help them to communicate with other people
around them via Blue tooth or WiFi connections.
But there is  nobody to tell us hey..the only thing that these people
really needs is face to face communication with other people just like
the things that they had before we changed their life Style.

I'm Wondering How can we address these Needs and How we can come up
with new ideas that in future would not cause of these problems?


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Human Centered Design or Technology Centered Design??

[dave malouf]

I think it is a false correlation to assume that technology caused the
problem. Way too easy. B/c there are tons of cases where technology
has been used to break isolation. Look at what Twitter and YouTube
have done. Look up the work of Michael Wesch on YouTube and you'll
see who groups of people finding each other, not hiding out.

People are lonely, not b/c they are wearing headphones. People are
lonely b/c we have disintegrated the extended and now the nuclear
family and replaced it with materialism and false ideologies.

So w/ that in mind, I appreciate your POV, but I feel it is not a
complete story, nor fully representative of the complexities facing
people today.

-- dave



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[IxDA Discuss] read, 3 Things Phone Manufacturers Should Get Right to Beat the iPhone

[Jarod Tang]

http://www.usabilitypost.com/2009/11/03/3-things-phone-manufacturers-should-get-right-to-beat-the-iphone/

p.s. ( beat iPhone is not a good design intention, IMHO)

Cheers,
-- Jarod

-- 
@jarodtang
http://designforuse.blogspot.com/

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[IxDA Discuss] JOB: User Experience Designer - Cedar Rapids, IA (USA) - Geonetric - Full Time

[David Sturtz]

Geonetric's User Experience Designer is a key member of the interactive
software product team, responsible for understanding the market problem,
designing an interface solution and communicating with engineering on the
final solution to meet the needs of the eHealth market. The User Experience
Designer is a creative thinker, bringing ideas to the team to deliver
product features in aggressive timelines.

Geonetric helps hospitals and health systems develop and implement
innovative Web strategies to engage their patients and communities online.

We are a fast-growing (Inc. 5000) company, listed among Modern Healthcare's
best places to work in the industry. Our offices are located in Cedar
Rapids, Iowa, one of "America's Best Places to Grow Up."

To apply, please send your cover letter and resume to: careers at
geonetric.com

See the full job description at:
http://www.geonetric.com/careers/jobs/user-experience-designer.aspx

-

*Responsibilities
* - Collaborate with product management team to distill user research and
business objectives into functional and interface specifications/prototypes
- Gain a thorough understanding of the problem, value, context, and users
- Design elegant, efficient, user-centered solutions to given problems
- Articulate and document solutions through user flows, storyboards,
wireframes, prototypes, test cases, or written specifications
- Interact with engineering daily to clarify and adjust development
requirements and constraints
- Support research efforts by UX Researcher.
- Apply research findings to designs balancing the impact on target
audience/s
- Develop and maintain a design pattern library

*Supervisory Responsibilities*
The User Experience Designer does not directly supervise any employees, but
they often work with developers and project managers per the project
requirements. They also provide technical assistance as necessary.

*Qualifications

**Education and/or Experience*
 - BA/BS in a design-related field or combination of relevant education and
minimum of 2 years experience
 - Additional education or training in Human-Computer Interaction, Human
Factors, Cognitive Science, or related fields preferred
 - Experience with, and knowledge of Information Architecture, Interaction
Design, Usability, Visual Design, and Prototyping, including related
activities, techniques, and deliverables
 - Experience applying rapid, iterative design process to complex problems
 - Strong visual design skills, portfolio required demonstrating your skills
and experience. Examples of work should include:
 * Evidence of collaboration, consensus building, and compromise while
improving the user experience
 * Evidence applying UX research to design solutions
 * Evidence turning actionable insights to product concepts and
prototypes
 * Samples of user flows, storyboards, wireframes, prototypes, test
cases, or written specifications
 * Designs of Web sites and Web-based applications
 - Collaborate with Developers, Researchers, and Designers for both analysis
and synthesis
 - Familiarity with Agile/Scrum methodology a plus

*Language Skills*
 - Exceptional oral and written communication and interpersonal skills.
 - Ability to communicate well with technical and business staff, as well as
end users

*Computer Skills*
 - Familiar with Visio, Axure, Adobe Photoshop, Illustrator, and other
design/prototyping tools
 - Knowledge of HTML, CSS, and JavaScript
 - Proficient with the Microsoft Office Suite
 - Experience creating wireframes with Axure or Visio a plus

*Reasoning Ability*
 - Ability to estimate tasks, set priorities and work independently to meet
milestones and deadlines.
 - Proactive ability to identify and resolve obstacles to continue progress
on project.
 - Implementation/Execution to organize and manage multiple priorities
and/or projects and take responsibility for achieving results.
 - Ability to articulate the business and technology needs and values behind
the design requirements
 - Analytical thinking with ability to calculate risks

*Other Skills and Abilities*
 - Ability to work quickly and prioritize effort
 - Must be detailed-oriented, well-organized, and a self-starter
 - Must be extremely self-motivated, and work well as part of a diverse,
cross-functional team.


*To Apply*

Please send your cover letter, resume and portfolio link to:

Attn: Human Resources
Geonetric
RE: User Experience Designer

4211 Glass Road NE
Suite A
Cedar Rapids, IA  52402

Or send resume to: careers at geonetric.com

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Re: [IxDA Discuss] Online Broken Link Checker

[Gitika]

Try http://validator.w3.org/checklink


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Re: [IxDA Discuss] Online Broken Link Checker

[Karl Fast]

Some suggestions for broken link checkers here:

http://superuser.com/questions/38428/application-to-check-broken-links


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[IxDA Discuss] Search select: after or before the search box?

[vinicius krause]

Hi everyone!

I'm a Interaction Designer from a company called Midia Digital, at the city
of Curitiba, Brazil. This is the first time that I'm trying to write to this
list in English, so I hope all of you can understand what I'm saying.


My doubt is:

When we put a search box in a website with many different sections, which
one is better?

To put a select list before the search box (like Amazon does) or just put a
simple search box  and organize the search results in tabs or  filters
results (like Facebook does).


Talking like a user, I prefer the second option. It seems faster to me and
requires less effort to think in which section of the site the content that
I want could be.

Is there some specific application to each kind of search?



-- 
Vinícius Krause

tel. (55) 41 3284-5474
 (55)  41 8865-4982

http://www.webkrause.com/vinicius

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[IxDA Discuss] Autoplay Audio

[Lee Gordon]

Hello Everyone,

I currently have a client who thinks an audio track for our website is just
the bee's knees. They like it so much they want to shove it in everyone's
face by auto-playing it on page load.

Does anyone have any documentation or know of any sites that create a
compelling argument to NOT do this? I need some backup on convincing our
client.

Thanks in advance!

-Lee

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