[IxDA Discuss] Security question: plain text entry or masked?

2009-07-23 Thread Anthony Hempell

Hi all,

I'm reviewing an account creation page that contains username,  
password, confirm password, a drop-down selection for security  
question and a plaintext box for entering the security answer.


It's my gut feeling that the security answer box should also be  
masked just like the password entries, although this would then  
require another confirmation box.  A quick Google on the subject did  
not turn up any definitive answers so I turn it over to the wisdom of  
the list...


thanks
Anthony





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Re: [IxDA Discuss] Security question: plain text entry or masked?

2009-07-23 Thread Anthony Hempell

Thanks Caroline.

This is for creation of an online account at a major NA wireless  
provider.  The account would contain most of that person's personal  
information, so I consider it high security, perhaps just below that  
required for online banking.


Since it is for a wireless provider, there's a good chance they may be  
using a mobile device to enter this information.


My gut reaction was that b/c of the sensitive nature of the personal  
information, my expectation was that this info would be masked.


Anthony



On 23-Jul-09, at 11:54 AM, Caroline Jarrett wrote:

There's been quite a lot of chat in the blogosphere about password  
marking

(generically) since Jakob Nielsen published an alertbox against it:
http://www.useit.com/alertbox/passwords.html

and then Bruce Schneier, who gave him some security advice, somewhat
recanted:
http://www.schneier.com/blog/archives/2009/06/the_problem_wit_2.html

I'm not yet seeing convincing evidence from user research that  
inclines me

to one view or the other.

Jakob's piece talks about mobile, in particular, and there are  
certainly
major issues in trying to put an accurate password into a mobile  
device. To

give just a few factors: inadequate keyboards, small screens, awkward
contexts, possibility of being overlooked.

What I'm not yet seeing is much consideration of what I call  
'relationship'

issues. In this area, those would include the reason why the user is
creating/entering the password, the relative importance of this  
security

compared to the value of what lies behind it, and so on.

So coming back to your question: what sort of account is being  
created? Are
users likely to be feeling especially sensitive for any reason about  
the

personal information or whatever they will divulge to the account? Or
especially casual? Are they likely to be shoulder-surfed? Or using a  
mobile?

What do they expect to happen on a site of this nature?

Broadly, the plain text echoing is likely to be reassuring for a mid- 
to-low

importance site that is used in (mostly) private circumstances.

If it's a high-security site or is likely to be used in public
circumstances, then keep as much private (i.e. masked) as you can.

And try to get some users' views on the matter, preferably by  
getting them

to try a prototype.

Best

Caroline Jarrett
Forms that work: Designing web forms for usability www.formsthatwork.com

Effortmark Ltd
Usability - Forms - Content

Phone: 01525 370 379
Mobile: 0799 057 0647
International: +44 152 537 0379

16 Heath Road
Leighton Buzzard
Bedfordshire
LU7 3AB
UK


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Re: [IxDA Discuss] City experience

2009-07-22 Thread Anthony Hempell


On 22-Jul-09, at 6:08 AM, Rob Epstein wrote:



One would expect town planners and similar roles to be well versed in
usability, but as we see in our cities, public transportation and so  
on,

this is not always so.



I think you'll find planners to be very well-versed in these concepts,  
whether or not they share the same vocabulary as UX; they share the  
same root motivation which is to make environments better for people  
to live, work and play.


The reality of what gets built and how it is maintained, like in all  
things, is influenced more by available budget, resources, and  
political willpower.  Great design won't happen because some town  
councillors hire someone who is smart and wants to make a difference.   
Getting your ideas implemented will mostly depend on your political  
savvy, persistence over the long term and the ability to inspire  
others with a vision of what could be.




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Re: [IxDA Discuss] City experience

2009-07-21 Thread Anthony Hempell
I saw the following article in Slate on roundabouts (and the cultural  
aversion to them in the US) which may provide some starting points for  
you; the hyperlinks are very good as well.


http://www.slate.com/id/2223035/


roundabouts are safer than traditional intersections for a simple  
reason: By dint of geometry and traffic rules, they reduce the number  
of places where one vehicle can strike another by a factor of four.  
They also eliminate the left turn against oncoming traffic—itself one  
of the main reasons for intersection danger—as well as the prospect of  
vehicles running a red light or speeding up as they approach an  
intersection to beat the light. The fact that roundabouts may feel  
more dangerous to the average driver is a good thing: It increases  
vigilance.



On 21-Jul-09, at 11:28 AM, Rob Epstein wrote:



On Tue, Jul 21, 2009 at 1:39 PM, Christopher Monnier  
monn0...@umn.eduwrote:



Here's an example from Minneapolis where the two terminals at MSP
airport (as well as the signs directing freeway traffic to the
airport) are being relabeled (at tremendous cost) because the current
labels are uninformative.  Currently the airport's two terminals are
labeled Lindberg and Humphrey, but those names don't mean
anything to most travelers.  So the terminals are being relabeled as
Terminal 1 and Terminal 2, respectively.  Additionally, the
signs will indicate which airlines are associated with which
terminal.

Some up-front usability testing would have revealed the hubris of
using cryptic terminal labels when it would have been cheap to make
changes and could have saved the airport and whoever's paying for
the freeway signs a lot of money.




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Re: [IxDA Discuss] City experience

2009-07-21 Thread Anthony Hempell
Reading your questions again, you're really asking the kinds of things  
that would be taken on by an urban planning department; which would  
have most likely people who specialized in urban land use planning  
(public spaces and design requirements/restrictions on private spaces)  
or an urban transport planning.


Generally urban planners have at least an undergraduate degree in  
geography and a masters in urban planning.  A city or council would  
probably not hire you to do this kind of work, although they may see  
some use in having someone look at human factors and visual design /  
wayfinding elements of such things as signage.


http://en.wikipedia.org/wiki/Urban_planning


On 21-Jul-09, at 3:29 AM, Rob Epstein wrote:

Has anyone provided UX / usability services to a city or local  
council,

regarding:

  - Road / sidewalk design and maintenance
  - Road signs - locations, standards, maintenance
  - Navigation signs - to local sites, main roads, points of interest
  - Traffic calming
  - Pedestrian crossings
  - Shared spaces
  - and in general, how to make cities more walkable, safe, and a  
great

  place to live.

I'd like to hear your experiences, war stories, and how you  
convinced the

city that they needed you (or did they get it from the start?)

Thanks,
Rob





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[IxDA Discuss] New Lululemon e-commerce site

2009-04-01 Thread Anthony Hempell
Here's one site that manages to bring together all of the current  
best practices of e-commerce interaction design.


http://www.lululemon.com/shop/





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Re: [IxDA Discuss] What music for interaction designers

2009-03-02 Thread Anthony Hempell
Agree with many who like the more ambient, less vocal type approach,  
personal faves are American Analog Set, Laika and of course Sigur Ros,  
but also enjoy a good dose of Jose Gonzalez or Cat Power if in the  
mood for vocals.


Have to say when I really need to get stuff done, I need a steady beat  
and some fuzz on the guitar... I keep a lot of Tragically Hip on hand  
(despite it being the most MOR rawk imaginable) mostly because I end  
up three hours later having pumped out fifteen wireframes... Husker Du  
also on heavy rotation for this kind of duty; also find Metallica  
works well at keeping the hypothalamus occupied while the cerebral  
cortex gets busy.


cheers
Anthony



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Re: [IxDA Discuss] Using qualifying questions to create a semi-walled garden?

2009-02-18 Thread Anthony Hempell
Thanks all for your comments on this, it's been a busy few days and  
the IxDA list does not like my webmail app, so haven't been able to  
respond.


Does anyone know of actual hard data as to how much dropoff extra  
steps/questions cause within a purchasing flow?  Although this is not  
a strict e-commerce flow, I'm thinking that they are going to shrink  
their initial pool of customers looking at these products by something  
approaching 10-20% by having this extra page.  I've tried Googling  
this kind of data but no luck so far.


thanks
Anthony



On 17-Feb-09, at 7:42 AM, Adrian Howard wrote:


Marketing is pushing for a qualifying question up front that will  
determine which product you are shown (i.e, you will not be shown  
the other product).


Why?

Do they have reasons why they prefer that method? Is, for example,  
having users of product A being aware of product B a bad thing? Have  
they found it an effective sales technique? Something else?


Essentially it comes down to:

Product A is more profitable, so they want to promote that;
Some users are not eligible for either product (and some can't get  
both) due to technical and/or geographic limitations and they would  
prefer to not create unmet expectations by promoting a product that  
the user may not be eligible for (this seems to weigh very heavily on  
their value scale).






We are pushing for an open site that will promote both products,  
and give the users the ability to choose, and do qualifying as the  
first step in ordering.


Are you going to get some users being annoyed by only discovering  
they can get A when they had their heart set on B when they get to  
ordering?




This is a possibility, and the one Marketing seems the most concerned  
about.



The qualifying info may or may not be able to be stored in a  
persistent cookie; so the UX might be really awful if you come back  
and the site keeps asking you where you're from (plus other  
possible questions).


If you're forcing the user to make the same decision multiple times  
that's going to be bad. Whether that decision is a pre-qualification  
question - or figuring out whether product A or B applies to them.



the current solution being proposed by Marketing is that the index  
page to this whole product section -- imagine  hiding a whole product  
vertical behind a qualifying interstitial -- will have both the  
qualifying questions AND a button that says I just want to look  
around or something to that effect.  This button would then take them  
to the kind of experience that I am proposing.   The size of this  
button and it's placement is my next battle -- IMO this button should  
take up 98% of the screen (j/k).


While I suppose not as bad as having the whole thing as a walled  
garden, this means that users will have to go through this extra step,  
PLUS we will have to do the development work to create both the walled  
and non-walled experiences.


I've also confirmed that we are not able to store this data on a  
cookie -- the user will have to go through this step each time they  
come back to the site.





Besides the argument of user control over system control, can you  
think of any other angles to try and sell this to the marketing  
folks?


* Demonstrate via storyboards how much longer it takes to use one  
technique in given situations/user groups?
* Paper prototypes + users = demonstration of annoyance the solution  
will cause?


I heart demonstrations :) Especially lo-fi ones that the other  
side can be involved with.


Yeah, this is the kind of investment that I think I will have to  
make.  At this point it has all been quite conceptual but I may need  
to actually prototype it so they can experience it for themselves.



thanks
Anthony



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Re: [IxDA Discuss] Using qualifying questions to create a semi-walled garden?

2009-02-18 Thread Anthony Hempell

Thanks Angel...

When this project explodes seconds after takeoff I will be sure to  
have some more evasive technical jargon at the ready.



On 18-Feb-09, at 3:56 PM, Angel Marquez wrote:


The qualification algorithm is much more granular.
My cromagnum understanding of algorithms is that they are as  
granular as they need to be. Nothing more  nothing less. Did you  
ask someone and assume that this is the case or you are grabbing the  
reins and are certain this is true?


If it doesn't work and you can't make it work than by all means do  
not use it.


I think this line from Tufte's Visual Explanations in regards to the  
Space Shuttle challengers lack of success is applicable here.


'Various officials had camouflaged the issue by by testifying to the  
commission in an obscurantist language of evasive technical jargon'





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[IxDA Discuss] Using qualifying questions to create a semi-walled garden?

2009-02-16 Thread Anthony Hempell

Working on a marketing site for a consumer electronics service.

Some customers can get product A; some can get product B; some can get  
both (due to geographic and technical limitations).


There is no clear-cut single qualifying question, but probably 95%  
accuracy by postal code (zip code).


Marketing is pushing for a qualifying question up front that will  
determine which product you are shown (i.e, you will not be shown the  
other product).


We are pushing for an open site that will promote both products, and  
give the users the ability to choose, and do qualifying as the first  
step in ordering.


The qualifying info may or may not be able to be stored in a  
persistent cookie; so the UX might be really awful if you come back  
and the site keeps asking you where you're from (plus other possible  
questions).


Besides the argument of user control over system control, can you  
think of any other angles to try and sell this to the marketing  
folks?  I'm certain that it will adversely affect the sales of both  
products if users have to continuously qualify themselves during the  
research and decision process.  They are quite fixated on performing  
as much pre-qual up front.


thanks
Anthony








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Re: [IxDA Discuss] JOB: Rock Star designer with superb CSS Javascript chops; Andover Ma, Acquia

2009-01-22 Thread Anthony Hempell

This is dot com 2.0... brochure ware won't cut it, rock star.


On 22-Jan-09, at 6:15 PM, Helen Killingbeck wrote:



This sounds so dot com era!

Helen

On Thu, Jan 22, 2009 at 5:22 PM, Jeff Noyes jeff.no...@acquia.com  
wrote:




We're looking for a top-notch designer, CSS and JQuery guru.  The  
right
candidate will be able to show us some award winning design  
concepts and
demonstrate how your CSS, JQuery, Javascript expertise brought the  
designs

to life.

We'd like to know how you can help us build reusable kick-ass themes,
web-applications, and social networking websites.  We want people  
who want
to make a difference. People with the wisdom of experience and a  
talent for
pushing conventional thinking. People who embrace challenges,  
proven skills,
innovative ideas, and an entrepreneurial spirit.  If you're this  
person,

send us a resume and online portfolio of your work.

Must haves:
• A strong understanding of designing site functionality,  
interaction, site

architecture and data flow, user interfaces, and intuitive navigation
schemes
• An award winning online portfolio of work demonstrating sizable  
online

sites - brochure ware sites won't cut it.
• Rocking CSS and Javascript skills
• 5-7 years of experience building web sites
• Strong time management, communication, and interpersonal skills
• Expertise in Photoshop or Fireworks (preferably Fireworks)

If you fit this profile, email me your resume and online portfolio  
at:

jeff.no...@acquia.com


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Re: [IxDA Discuss] Expectations

2008-06-09 Thread Anthony Hempell
If the system gave me a backrub I wouldn't care if it saved my stuff or not, 
I'd 
just sit there clicking the button and getting more backrubs.

In my universe, backrubs and footrubs trump all utility.


Quoting Christopher Fahey [EMAIL PROTECTED]:

 
 On Jun 9, 2008, at 6:45 PM, Jared Spool wrote:
  What are you proposing a Save Now button do that would (a) not do  
  what would be what users expect *and* (b) meet their needs at the  
  moment they need it?
 
 What if you click Save Now, and the system saves your stuff but it  
 also gives you a backrub? That's both unexpected *and* delightful.
 
 -Cf
 






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[IxDA Discuss] Username vs. email for business users

2008-04-25 Thread Anthony Hempell
anyone with an opinion on this?

It's commonplace to have email addresses as the username for regular  
users, since generally an email address is tied to only one individual;

However business email addresses sometimes have multiple users, and/or  
are sent to distribution lists; and possibly if a person uses their  
own business email (ie. [EMAIL PROTECTED]) and they move on / are  
fired / etc... then the account enters into a period of limbo if  
nobody can access the account since that email address is no longer  
valid.

Hence -- is it better to just ask for a username for business users  
instead?

Anthony

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Re: [IxDA Discuss] advice on usability testing for complex sites

2008-03-19 Thread Anthony Hempell
I'd say B is really your only option ... all others involve some  
compromising of the test quality and results.

B's difficulty is really just logistics.  A lot of people have weekly  
schedules, so scheduling two appointments, one for one day and then  
again next week, might work.

In any case, you should probably plan for the inevitable no-shows for  
the 2nd round so have enough scheduled that if 1/3 of the people don't  
show up to the second one it won't be too much of a disaster.




On 19-Mar-08, at 3:06 PM, Meredith Noble wrote:


 a) Have a facilitator walk them through Section A for 15 minutes  
 before
 they do the 60 minute Section B test (perhaps a bit overwhelming, hard
 to digest)



 b) Ensure the participants who test Section A come back and test  
 Section
 B (good in theory, but difficult to schedule)



 c) Test the two back-to-back in a 120-minute-long test (participants
 might fade)



 d) Pretend the dependencies don't exist and have them test Section B
 with no background knowledge (not realistic, but hey, maybe the others
 are too ambitious)



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Re: [IxDA Discuss] Portfolios

2008-02-22 Thread Anthony Hempell
Here's one more tip re portfolios: include credits for the people you  
worked with.

If you're showing examples of final product, credit the designer/art  
director/creative director, the technical lead, the producer/PM...  it  
doesn't have to be a laundry list of everyone who came to a meeting,  
but you do need to show that you can work well with others and that  
you give credit where it's due.  Be prepared that your interviewer  
will probably have worked with or met one of the people you have  
worked with, so have something nice to say about them.

One of the best advice I've heard about job interviews is that you  
basically have the job when you walk into the room; you lose it based  
on whether or not the interviewer feels you will be a good fit on the  
team.  Someone who doesn't give props to the people they work with  
raises a red flag.



On 22-Feb-08, at 1:10 PM, Ari Feldman wrote:

 for job interviews and/or pitching a client this is an absolute  
 must. sage
 advice.

 layout is subjective but i have my online for reference in an email  
 and
 because i have a printer-friendly version of my online portfolio,  
 which is
 data-drive, i can easily generate a printed version of a portfolio  
 deck via
 Acrobat's web print feature or via a script.


 On Fri, Feb 22, 2008 at 2:21 PM, JenniferVignone 
 [EMAIL PROTECTED] wrote:

 Everyone should have a portfolio in print form.
 It just speaks to a level of preparedness and covering as many  
 bases as
 possible, which exemplifies what this type of work is about. My  
 online
 presence runs a gamut of the different things I do. I am less  
 likely to
 update that for each and every meeting. The printed book is easier  
 to play
 around with. Also, in the event that you have am agreement with a  
 client not
 to post samples, but can show them (and not leave anything behind)  
 the print
 portfolio is where this will occur.


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Re: [IxDA Discuss] The Most Frequently Used Features in Microsoft Office

2008-02-20 Thread Anthony Hempell
In my experience you can choose to describe your idea/concept/business  
case to the VP of Marketing using the jargon that gets you props on  
the IxDA list, or you can use the marketese vocabulary they are used  
to and makes them feel warm and fuzzy.

Whatever gets the ball into the end zone, so to speak.


On 19-Feb-08, at 7:34 PM, Christine Boese wrote:

 Is it really true traditional media can't deal with this radical  
 idea of
 active creators talking back to the big media bosses, so we gotta  
 diminish
 it by calling it by the old names, by defining it completely in  
 terms of
 what we want these people to be, not what they are?


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Re: [IxDA Discuss] Password enforcement UI - good, bad or ugly?

2008-02-19 Thread Anthony Hempell
Another strategy is to create memorable Name/Number combinations that  
are part of a larger set that can be mined for almost infinite  
password ideas, such as:

Car make / year  (Cadillac77 or Mustang!56)
Athlete / number (Jordan23 or Gretzky!99)

etc


On 19-Feb-08, at 12:00 PM, Katie Albers wrote:

 I know I was taught by a shockingly sane network engineer that the
 easy way to develop hard to crack passwords was to choose a regular
 word of the right length in your native language and then substitute
 number(s) and punctuation marks as appropriate and capitalize either
 the first or last letter. As long as you use consistent
 substitutions, all you have to remember is the word. So, for example,
 Olympics becomes
 0!ymp1cS and in all my passwords O becomes 0, L becomes !, I
 becomes 1 and so forth. Not all users have to use the same set of
 substitutions, but each user needs to be consistent from one password
 to the next, otherwise it's yet another memory problem.

 Is there a problem with recommending -- perhaps on a help linked
 page -- such a method to users?



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Re: [IxDA Discuss] Interaction Design and Theatre

2008-02-19 Thread Anthony Hempell
You might want to get really old school and check out Brenda Laurel's  
Computers As Theatre.  It's a blast from the past, but at its time  
way ahead of everything else.

http://www.amazon.com/Computers-as-Theatre-Brenda-Laurel/dp/0201550601

There's quite a bit of crossover from the theatre -- interaction  
design direction (Aristotle's Poetics are a staple of a lot of  
introductory interaction studies) but I'm not as familiar with the  
other way around.


On 19-Feb-08, at 8:24 AM, Maria De Monte wrote:


 Hello,

 just wondering... does anyone of you has information about  
 interaction design studies applied to theatre?
 I've tried to put up a show using human-machine interaction  
 principles a couple years ago, and the results were astonishing.
 I'd like to keep on working in this sense of direction. Anything in  
 Dublin, Ireland?

 Thanks,

 Maria :-)



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[IxDA Discuss] Designing a facebook application

2008-02-11 Thread Anthony Hempell
I'm doing IA and interaction design for a facebook application.

http://developers.facebook.com/  is very developer-focused; I'm  
wondering if anyone knows of resources that are more about designing  
the user experience than the technical development angle?

A good sample flow / map of some existing apps would be a wonderful  
start...  I see that Christina et al did bring this up a while ago 
(http://www.ixda.org/discuss.php?post=19829 
) but wondering if there has been any progress in this area...

thanks
Anthony


Anthony Hempell
---
User Experience Consulting
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Re: [IxDA Discuss] Designing a facebook application

2008-02-11 Thread Anthony Hempell
Well suffice it to say that I'm not designing something that will be  
asking users to become a zombie OR a pirate.

All FB applications allow you to control messaging. I turn off all  
emails.


On 11-Feb-08, at 3:06 PM, Jeffrey D. Gimzek wrote:


 On Feb 11, 2008, at 1:17 PM, Anthony Hempell wrote:

 I'm doing IA and interaction design for a facebook application.

 http://developers.facebook.com/  is very developer-focused; I'm
 wondering if anyone knows of resources that are more about designing
 the user experience than the technical development angle?

 A good sample flow / map of some existing apps would be a wonderful
 start...  I see that Christina et al did bring this up a while ago
 (http://www.ixda.org/discuss.php?post=19829
 ) but wondering if there has been any progress in this area...


 Facebook apps are the least appealing interactions I have experienced.

 They are mostly no more than spam-generators, so be careful to
 explain the purpose of your App up front.

 I want to design an App called:

 How annoying the endless emails from this App? Rate It Now!




 - -

 Jeffrey D. Gimzek | Senior User Experience Designer

 http://www.glassdoor.com


 
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Anthony Hempell
---
User Experience Consulting
[EMAIL PROTECTED]
604-999-6855


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Re: [IxDA Discuss] home links

2008-02-03 Thread Anthony Hempell

On 3-Feb-08, at 7:03 AM, Micah Freedman wrote:

 A) on most sites, I feel like once the
 user is in the site, there's not really much of a reason for them to
 go home,

Can you explain what you mean here?  In my observations of how people  
use site navigation, I've seen them using the home link as their  
default navigation reset, probably second only to using the  
browser's back button.

Anthony

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