[slim] NEW Bugzilla Process
, and is used by our QA team and developers to prioritize bugs. * Add additional information in comments: If have noticed any more detail about the bug, add it! If the original post was about MacOS but you also see the bug on windows, add it! If the original bug was about all music files, but you only see the bug on MP3 files, add it! * Link forum conversations in URL: if there's a forum thread about this bug, make sure the URL of the thread is in the URL field! POWER USERS: * Check if critical information is there: If you are familiar with our products, you can easily tell if a bug has enough information to reproduce. Ask for any missing information we need! * Attach sample files which display the bug: If you can isolate a file which can help reproduce the bug, attach it! COMMUNITY DEVELOPERS: * Fix things! If you see a bug with a lot of votes, or that you are interested in that is not yet assigned to a developer (many of these will be targeted for Future), feel free to post to the bug noting you're working on a patch. Even if the bug is assigned to a developer, post a question about whether you could take over the bug. Participate in our developer forum at http://forums.slimdevices.com/forumdisplay.php?f=5. Attach patches for review and inclusion in the software! WHAT IF SOMETHING IN BUGZILLA IS BROKEN/IGNORED/WRONG? If you see a bug that isn't being treated properly, or anything else wrong with the bugzilla system, our bug flow, or software engineering practices, you can: * Post to the forums http://forums.slimdevices.com to see if other users know something about it! * Send me email at chris_ow...@logitech.com. Note that if you need technical support on one of our products, I'm not very good at helping people with common problems, and might totally ignore you. Our tech support team is much better at that kind of thing. You can contact them at http://www.logitechsqueezebox.com/support/contact-support.html Thanks for helping improve our software! -- ChrisOwens Christopher Owens QA Manager chris_ow...@logitech.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=74846 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] Dropping support for previous hardware ?
If the older players are not working with 7.5.0, please make sure there's a bug on that. There is no plan to remove support! -- ChrisOwens Christopher Owens QA Manager chris_ow...@logitech.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=74847 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] 7.4.2 nearing release, need your help!
Right now we have users that are not able to hear their alarms AT ALL regardless of if they have headphones attached. Alarms are simply NOT GOING OFF. Can we agree that that bug is more important? I think we probably can. The headphones bug now has a concrete target and is assigned to an actual developer who still works for the Squeezebox team. This bug is not getting fixed in a couple weeks, true, but really it's in pretty good shape! -- ChrisOwens Christopher Owens QA Manager chris_ow...@logitech.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=74608 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
[slim] 7.4.2 nearing release, need your help!
We're trying to release 7.4.2 shortly to fix two primary issues and a small number of lesser issues with Squeezebox Radio. 1) Alarm reliability 2) Network reliability The current 7.4.2 build is release-candidate quality (so it should be pretty safe to run, without major bugs). If you have some time to please check out the current 7.4.2 build and file some bugs, ESPECIALLY if you've been experiencing problems with network connectivity OR alarms (or both). It's available at http://downloads.slimdevices.com/nightly/?ver=7.4 Thanks! -- ChrisOwens Christopher Owens QA Manager chris_ow...@logitech.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=74608 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] Who are you, Squeezebox Developers ?
Hardware and software QA manager Working on: Test automation, both firmware and SbS * Version for contributors/average users * Ability to test all supported platforms * In-depth testing with devices attached Migrating to a new test case management system * Need one that community members can use and contribute to. Trying to keep all our Matts separate in my mind. -- ChrisOwens Christopher Owens QA Manager ch...@slimdevices.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=69284 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] How do I go back to a previous version?
What is the problem you are having that made you go back? I'd like to get this bug fixed in the 7.4.1 release. -- ChrisOwens Christopher Owens QA Manager ch...@slimdevices.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=68709 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] Upgrade killed my SqueezeBox remote
I've made bug 14485 to keep track of this issue. https://bugs.slimdevices.com/show_bug.cgi?id=14485 -- ChrisOwens Christopher Owens QA Manager ch...@slimdevices.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=68656 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] Upgrade killed my SqueezeBox remote
The secret combo to update the xilinx FPGA is to hold down power (which causes a reboot) OR unplug and replug the unit. When you see the 'Logitech' start scrolling across the screen, press '1' on the remote. You should see the words 'Programming xilinx' on the screen. -- ChrisOwens Christopher Owens QA Manager ch...@slimdevices.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=68656 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] A rant towards a rescue. Needed. NOW. ... From here to where?
Did you ever notice that Logitech employees clam up when a thread starts getting close to actual product plans? :) Although, it's not looking quite like you envision, Mr.Sinatra. We really, really, can't talk about it, but we are definitely keeping these issues in mind as we move forward. See, now you made me talk like a marketing guy. Dammit. -- ChrisOwens Christopher Owens QA Manager ch...@slimdevices.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=66745 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] A rant towards a rescue. Needed. NOW. ... From here to where?
I'll get someone more involved with product definition and strategy to have a look at the thread for that one. :) -- ChrisOwens Christopher Owens QA Manager ch...@slimdevices.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=66745 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] A rant towards a rescue. Needed. NOW. ... From here to where?
All the points that everyone has brought up, they *are* real problems for us and we (mostly) know it. At least a few times a week, for instance, we make decisions including the consideration that we want the community to continue helping us and being involved in testing new software/products and in contributing to the product (with patches or plugins.) I think we're trying to find the 'right' solution between Joe Sixpack ease-of-use and hackability. Erland's certainly right that complaining helps, and we can take an action-item to communicate back, too. :) It seems sometimes like there's a clear trade-off between closed-source, reliable, limited, friendly products and those that are open-source, unreliable, hacker-friendly, but user-hostile. However, I think there are good paths down the middle as well. Apple does have success with the first course, but it's far from crystal clear to me that their success is DUE to those four things alone. We have to develop our own synthesis (or gestalt!) for why our products are better, and I think help from the community and an open source server can continue to be part of that. Software quality is always a challenge, and we have an extremely small team to try to make it work. As you've no doubt realized, community-filed bugs are an incredibly important part of it. I was able to hire another QA engineer recently despite the economy, and he's freed up some additional time for me. We have a plan for test automation and sharing test plans with the community so that they can help contribute (something Dean and I have wanted to do for years), and I'll post separately on those as they get closer. I feel like I have to point out there have been some big improvements since the acquisition, too. The in-house development team is many times as large as it was when I joined Slim! It was Dan Sully and Dean part time and Andy part time (when he wasn't doing SN ops)... and there was a period when it was only Dean part time and Andy part time and the community! I sure don't miss the days when I'd find a bug and file it in Bugzilla, but then didn't have anyone to assign it to. And to have been able to hire so many engineers who already knew the product and had an interest in improving it is unheard of in my career! As Michael said, we're not Slim Devices any more, but there is still a core spirit left from those of use that joined before the acquisition, and from new team members that know that Logitech bought us because we had something special, and whatever we do next, we don't want to lose the special! There have been some personnel changes, but there's still a lot of the original flavor remaining, in my opinion, even if some of us have to spend more time working on detailed budgets and attending meetings in Fremont than we did in the Slim days. -- ChrisOwens Christopher Owens QA Manager ch...@slimdevices.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=66745 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] A rant towards a rescue. Needed. NOW. ... From here to where?
Sorry if I wasn't clear. I am under no illusions that our products are as high-quality as Apple's. I was trying to say that I don't think in order to have a high-quality easy-to-use product that it's necessary that we stop being open source or hacker-friendly. -- ChrisOwens Christopher Owens QA Manager ch...@slimdevices.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=66745 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] Help! A second hand Squeezebox v3
My main concern with this unit is that it sounds like it doesn't have what Logitech calls a 'belly label' on the bottom side of the unit. This label should have the MAC address, which is used to uniquely identify the unit to our SqueezeNetwork service. The MAC address is also visible from the setup menu after the language selection. If your Squeezebox has a MAC address which is already being used by someone else, then you (and the other person) will begin having very strange problems with the user interface when it's connected to SqueezeNetwork. If these units are 'leaking' out of our factory with invalid MAC addresses then this is a very serious problem for us. :( -- ChrisOwens Christopher Owens QA Manager ch...@slimdevices.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=61948 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] Have to unsubscribe ?
I sent harmonic an email to please verify he or she wishes to be removed. -- ChrisOwens Christopher Owens QA Manager ch...@slimdevices.com ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=59899 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] Bug 9377: SC on Vista fails with a BEEP
We asked Michael Herger about that and he thought the old way should still work. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=53502 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Bug 9377: SC on Vista fails with a BEEP
We're trying to find some more information about bug 9377. http://bugs.slimdevices.com/show_bug.cgi?id=9377 The symptoms are: when you try to run SC (whether as an application or a service) on Vista, the PC makes a beep sound, and SC fails to start. A server log shows a message of Code: [08-08-25 14:25:20.6826] Slim::Utils::Prefs::__ANON__ (269) Error: can't create new preferences directory at Profiles\All Users\Application Data\SqueezeCenter\prefs Has anyone seen this, or solved it, or have any theories how we could reproduce this? It doesn't affect all users, but the affected ones are stopped dead. The fact that not all users are affected leads me to think it might have to do with some windows setting, or particular virus software installed. Thanks for any info! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=53502 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] lot's of backgroud noise like tape hiss
I went ahead and created a bug for this issue: http://bugs.slimdevices.com/show_bug.cgi?id=8444 -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x3717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=48877 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] Anyone tried running SlimServer on a fit-PC?
Another thing to bear in mind is that transcoding is a heavy user of CPU cycles. However, if you play a format that your Squeezeboxes or other players can decode natively (mp3, flac, wav, ogg), you can get away with a pretty modest CPU. Usually :) -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x3717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=39269 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] broken firmware 81?
Does the crash happen on any kind of music? Or just one specific decoder (mp3, flac, wma etc) So Marc is using a cisco AP. Jim and James, what kind of access points/routers are you using? Everyone is on wireless? -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x3717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=38719 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] Wired Only SB3s?
SB3 uses a mini-PCI network card instead of PCMCIA, but it's still easily removable. Since there were both wired and wireless SB3s, the firmware will automatically notice there's no wireless card and will behave in wired-only mode. You'll need a T10 driver to open up your SB3. :) -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x3717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=38656 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] Logitech Customer Support
Kevin our support manager might pipe up, but in the meantime I'll just say it's something we're carefully planning for. In addition, there are some changes going on within the Logitech support Right now our support team is too small to support the kind of sales volumes we're projecting. The plan is to phase in some trained Logitech support people who will handle the very simplest calls, but for any issue that actually seems like technical support, to have them pass the call on to our team. As with anything new, we're happy to hear if it's not working out so we can make the necessary changes. There are a lot of times here where we feel like we need to remind people that our products are not mice, and have special needs. Tech support is an area where we are trying to be very careful how we expand. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x3717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=35471 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] Certain artists not appearing in Slimserver library with itunes...
I've created a bug for this at http://bugs.slimdevices.com/show_bug.cgi?id=4945 Please visit it, and add any info you think is important for us to reproduce it! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=34690 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SlimServer and VISTA
We have Vista 32-bit and 64-bit machines in house, and we're trying to reproduce the bugs that have been reported. They don't seem immediately reproducible, but they are a high priority for us. If you're having problems, please have a look at the bug database to see if your bug has been filed, file any bugs that aren't in there already, and add any important information so that we can reproduce these issues! Thanks! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=32345 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] Slimserver software engineering
You're going to have to get a lot meaner for me to take any of this personally. :) If what you have is a bug, then file it as a bug. There is no problem with that. Since we have recently been growing the QA team from 1 (me) to slightly larger (me +3), what's now happening is after a bug comes in, it will be assigned to one of the QA staff and the user will be notified when that happens. If it's useful, we can also post a message to the bug at that time that says 'I'm now reviewing this bug.' It's my goal to have every bug get a response (at least a notification that it's been assigned to a QA person) within a few of business days. It would be a major change for us to promise a response within 24 hours. Bugzilla has controls for what types of users are allowed to change what fields. If a user can edit a field, I have no problem with them correcting a bug. If they can't edit a field, they should feel free to post saying 'This happens on all platforms, not just solaris' or whatever correction needs to be made. With regards to our bug process, basically our existing process is exactly as erland described with small differences. The primary difference is I haven't had enough resources to actually implement it. Now we do, and we're trying to make sure those steps are actually followed. To summarize: 1) Bugs come in 2) They get assigned to a QA person (notification is sent) 3) The QA person makes corrections, makes sure fields are filled out correctly, searches for duplicates or related bugs, and checks that there's enough information to try to reproduce. 4) The QA person tries to reproduce 5) The bug gets assigned to a developer or back to me if there's some kind of problem. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=33033 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Slimserver software engineering
marked to fix for a Future release. We already know what our goals are for 6.5.2 and 7.0. If your request is extremely important, or happens to correspond with work we're already doing for those branches, it might make it in. Otherwise we'll review it in a meeting later to determine what version we want to put your request in to. Hopefully, this post about the background of software engineering going on with Slimserver will explain some of the strange behavior you see from developers and QA people! But we haven't all been replaced with policies and automation. If there's something you have a strong opinion about, always feel free to make a comment or send some email! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=33033 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] Slimserver software engineering
It is our goal to have every bug report get a human response, but we have gotten a bit backlogged. We've hired some people (with Logitech's money :), and we're working our way up to the present. Please bear with us. However, as I describe below, if your goal is getting prompt and effective support, the bug database is not where you want to be. As for the definition of a bug, I think it's like the Supreme Court's defition of obscenity. I know it when I see it. But seriously, a bug can be nearly any problem with our software or hardware. One persistent problem for QA, though, is that many users report bugs that turn out to be really support issues. We'll try and help, but especially if you want a prompt answer, you're almost always better off contacting [EMAIL PROTECTED] Their job is helping you fix *your* problems and they're really pretty good at it. QA's job is finding problems, making sure they're correctly documented with step-by-step instructions for how to reprodce, and assigned an initial priority. If a user files a bug that says 'I just downloaded 6.5.1 and it doesn't play any kind of music', you're probably going to get a response that says 'It works for me, can you give me more information?' whereas if you contact support, they will walk you through troubleshooting the problem on your system with the goal of making it work. It definitely happens that after contacting support, a problem will get filed as a bug. There's no problem with that. Fairly often, a bug turns out to be different than what the user reported. For example, a bug might be reported initially that some tracks aren't getting scanned but the 'real' bug might be that the installer didn't give some installed files the correct read/write/execute attributes. Sometimes we call the underlying bug the 'root cause'. Another thing that often happens is a bug will get marked as a 'Duplicate' of a bug that seems completely different. Usually this is because we happen to know that the bug in the underlying structure of Slimserver is causing both symptoms, and we're pretty confident that the 'fix' for the original bug will also fix yours. A lot of times our initial replies to bugs seem to be interpreted that we don't believe the bug report. I believe you! But it's a more effective bug fixing process if we are be able to reproduce it. The developer can watch it happen in detail, and formulate the exact best fix and QA can evaluate the fix to make sure it worked. I hope this answers some of your questions about bugs! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=33033 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] Is Slimserver sustainable as Open Source?
Well, there are things going on at Slim Devices to which *I'm* not privy, but I'll go out on a limb and say a few things. At any other company, I would run such a post by my manager, and probably his manager, and maybe the PR director, but things are still open enough here that I think my own judgment is good enough for this post. The changes going on at Slim Devices broadly fall into two groups: Logitech wants to capitalize on its investment after the acquisition, and Slim Devices wants to use the financial backing of Logitech to organize itself into a well-run business unit instead of a startup running on a shoestring. Add into the mix that all of us here are very mindful that we don't want to lose any of the Slim Devices magic, whether that be engineering, quality, customer service, or community. Within a few months, you're going to see Squeezeboxes in major retail outlets for which the old Slim Devices could have never manufactured enough units, and advertising in places the old Slim Devices could have never afforded. Logitech has manufacturing and marketing muscle, and it's not something that's just available to us, it's part of Logitech's plan to sell a lot of Slim Devices products. And that's a good thing, because... We can now afford to take a few risks on new products. I'm still going to follow Sean's lead on not announcing anything before its time, but there are projects that Sean and Dean have wanted to do for a long time, as well as some things that might work well with Logitech's more traditional customer base that are now gathering steam. These two areas are where we're spending our energy. Throwing out the Slim Devices way of doing business is not part of the plan. I have been in meetings at Logitech now where we discuss products that have been flops (or worse, are in the process of flopping). I don't want to insult my new coworkers, but many of these flops are due to very strange thinking from a Slim Devices point of view. You can spend a lot of time doing market research and interface design and writing specifications and developing hardware and software, release it, fix some bugs, and start the whole cycle over again... Or you can make it powerful enough and flexible enough and open enough that the *customers* can *turn it into* the product that *they want to use*. Naturally there still has to be support and direction on the Slim Devices side, but there are definitely real business benefits to the Open Source approach. Now, looking back at what I've written, can you see where in these plans and priorities killing Slimserver would fit in? Do see where a plan to spend a lot of legal and development energy reinventing the wheel and ending up with a proprietary software package would fit in? Me neither. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=32904 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
Re: [slim] SlimServer and VISTA
There's some info on our Wiki about Vista at http://wiki.slimdevices.com/index.cgi?WindowsVista Note in addition to the bug reported here (Slimserver fails to start on Vista 64-bit) there is also an existing bug for the fact that our installer needs to be updated to configure the Vista firewall to allow slim.exe to access the net. I'll have a look at this new bug as well. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=32345 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Gapless playback not working?
I've reopened the gapless MP3 bug http://bugs.slimdevices.com/show_bug.cgi?id=1026 for this issue. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=32080 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Gapless playback not working?
If I recall correctly, gapless MP3 playback involves some extra information in the header of the file that says when audio should end. MP3 files are composed of chunks of fixed sizes, so depending on the length of the audio, there will almost always be a gap at the end of audio playback which is the leftover empty space in the current chunk. So, to decode gaplessly the decoder needs to know when to stop playing even though there is technically the remainder of the chunk (which happens to be silent) left to play. This is why bugs in this area are more apparent with some files than with others. Since you've linked to some example files, hopefully this should be easy for Richard to reproduce. I won't guess how easy it will be to _fix_, though! :-) -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=32080 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Filing bugs
Before you file a new bug, please do the following: 1. *Consider whether your issue is really a support problem.* If you are the only person who has noticed a terrible problem with a release that has been available a while, chances are it's something specific to you. Contact [EMAIL PROTECTED] for official product support. Search messages here in the forums or post a new message to see if other people have seen the same symptoms. 2. *Try the latest stable nightly build of SlimServer and see if the bug is still there.* 3. *Search existing bugs that are open OR resolved to see if your issue has already been noticed.* If you find your bug, update it with additional information you think may be important. 4. If you do file a bug, please include information from the Event Viewer (in Windows) or log files related to the issue and *step-by-step instructions to reproduce the problem* so we can find and fix it quickly. The address of the bug database is http://bugs.slimdevices.com. Thanks for helping us improve our products! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=30426 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: A post-Logitech observation......
I will confirm the rumors that Sean is on vacation. I will not divulge the location of his private island. However I can provide this exclusive photo: http://xrl.us/s3qh -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=29501 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] QA and Tech Support Help Wanted!
One of the benefits of being bought is we can afford to hire some help! We've just posted positions for a QA engineer and tech support person. If you're interested, or know anyone who's interested, have them check out http://www.slimdevices.com/au_jobs.html We'd love to be able to hire someone from our user community, or at least someone who knows a thing or two about listening to music! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=29290 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: MAC Address changed?
I know Richard and Dean have been working on this issue. I'll see if I can get Richard to post about his possible solution that's in the firmware that ships with 6.5. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=26179 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: iTunes 7 problems
I've created bug 4143 about this issue (http://bugs.slimdevices.com/show_bug.cgi?id=4143) If everyone using iTunes 7.0 is having this issue it shouldn't be hard to reproduce, but it's been a busy day here at Slim World Headquarters. :) If someone wants to kick us off by attaching their iTunes xml file, that might be handy! It's located in [music_folder_name]\iTunes\iTunes Music Library.xml -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=27532 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: iTunes 7 problems
I meant attach it to the bug, not to the forum post. :) Dan has the bug database set up to accept even very large attachments! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=27532 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: MAC address changed???
Bug 2283 is about this issue. Difficult to reproduce. However, many users have been reporting it happened after a power failure or brownout. Armed with that theory, I plan to have another look at it soon. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=27229 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Annoying Apple Lossless Issue
This bug has been fixed in 6.5 as far as I can tell. If anyone sees differently, please reopen the bug with instructions to reproduce the problem, and preferably some sample files (if the attached ones don't show the problem you are having) Thanks! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=23831 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Folder with Chinese Characters
This is unfortunately due to a bug in the current perl version. (noted in our bug database as bug 2475 http://bugs.slimdevices.com/show_bug.cgi?id=2475) If you are interested, you can add your add your email address to the cc: field for automatic updates when the status of that bug changes. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=26377 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Asian Characters will not display
Under Windows only, there is a bug in Perl that is causing us problems. It is described in our bug database at http://bugs.slimdevices.com/show_bug.cgi?id=2475 and http://bugs.slimdevices.com/show_bug.cgi?id=3739 Are both of you using Windows? If not, there may be some other bug that needs investigating. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=26232 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: MAC Address changed?
The bug is 2283, and it's been bothering me for some time, but we haven't been able to reproduce it here. http://bugs.slimdevices.com/show_bug.cgi?id=2283 I'd love for you to add any information you can provide about the bug, especially: What was your MAC before the change? What did it change to? Had you ever set it previously? How complicated is your network? Do you have a lot of machines and services running over it? Thanks for any info! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=26179 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Playlist Locks SlimServer on NV
I am having a hard time trying to reproduce this problem. Do you have multiple Squeezeboxes? If so, does this problem still happen if you unplug one of them? -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25618 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Switching between SlimServer and Squeezenetwork
I expect Dean will pop up here before long, but until then I'll just jump in. One of the things we'd like to do for the next release after 6.5 is improve the UI as it relates to connecting to Squeeze Network and the local Slimserver. A lot of users would like their Squeezebox to be able to do SOMETHING even if their PC is turned off. However, at the same time we have as many users who are happy to have their local Slimserver available all the time, are only interested in their local high-quality content, and basically have no use for Squeeze Network. And for users that switch between the two, I know it was confusing for me when Dean gave me my first Squeezebox to try to figure out the interface. Why can I put in radio stations here... and here? Why can't I browse music any more? Didn't I just set my screensavers, why are they doing the wrong thing? We'd be happy to see ideas on how you think it should work! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (650) 210-9400 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=26102 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Playlist Locks SlimServer on NV
Sorry, YM = Yellow Machine, another NAS. Too many NASes in my brain at the moment. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25618 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Playlist Locks SlimServer on NV
Ah that looks a lot like bug 3650 (which has been fixed). Do you install that from our binaries or does YM have an installation somewhere that you download? What version of the server does it say you are running at the bottom of the Server Settings page? -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25618 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: slimserver prevents connect to isp
Hi Ed, Maybe you could give us some info about how your network is set up. Is it DSL? Cablemodem? Dialup? Does it make any difference if your Squeezebox (if you have one) is plugged in or not? -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25808 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: slimserver prevents connect to isp
Strange. When Outlook is frozen, or after it's timed out trying to download messages, is Slimserver still running okay? Can you play music using it? How about web browsing? Email and web browsing use different IP ports, so it the problem's related to a specific port one might stop while the other still works. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25808 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Playlist Locks SlimServer on NV
Infrant tells me that if you've got the RAIDiator 3 beta installed, the log file is in the .zip file that's created when you do Download All Logs from the the Logs tab. If you don't have RAIDiator 3, is there any relevant message on the Status - Logs page about Slimserver crashing? It's a problem that I'm not seeing, so I don't think it's a bug in Slimserver, but I'm not very sure how to diagnose it (or fix it!) correctly on your Infrant. Since I can't actually see the error, I'd like to try deleting your slimserver.prefs file (Because Slimserver will build a fresh one that might not cause the error), or perhaps uninstall and re-install the server (in case it was just some quirk or cosmic ray during installation). I'll ask our support team as well if they have any tips. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25618 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Playlist Locks SlimServer on NV
Ah it's under Shares - Services. There's a Remove button next to Slimserver. Then reinstall it the same way you installed it originally (probably System - Update). And let me know if you've tried this before. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25618 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Playlist Locks SlimServer on NV
Hmm I would guess Slimserver is crashing while attempting to write the .m3u file. In my experience, .m3u files should be more than 3 bytes long :). I wonder if any other linux users have seen this problem? Otherwise I need to find out from the Infrant guys some info about how to get information on the Slimserver process on their system. I've sent them some email. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25618 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: 6.3.0: Many Duplicate Albums Listed (as well as duped New Music, Album Art, etc)
Fairy, I've been with the company since March, and have been working to build good test suites for the Squeezebox firmware and Slimserver. The 6.3.0 release was my first Slimserver release. There weren't a lot of bugs in it, but the bugs that caused duplicated album listings were extremely annoying to end-users. As part of the QA process, I collect sample data from user-reported bugs or create my own to test for these problems in the future. In the case of the CUE sheet album duplication issue (bug 3716), we did try to fix that bug prior to the 6.3.1 release. However, it turned out that fixing it introduced unacceptable additional instability into Slimserver, so we reverted the changes. In the end, in this case, it was not a failure to find the bug, but rather an engineering decision to release the software anyway. Quality is not just a matter of testing, but a process that involves all members of a team. That said, we are very aware that in order to reach a market outside of our hackerish roots, we need to improve our Slimserver releases. With the invaluable help of you, our users, we will continue to work on it. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25070 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: 6.3.0: Many Duplicate Albums Listed (as well as duped New Music, Album Art, etc)
No apology necessary. It's a strange job, in that many customers know Slimserver (or at least some parts of it) better than I do, still. It's an extremely complex application, with a lot of years of added features. I take the criticism as constructively as possible. When you're selling to end-users, customer satisfaction is the primary measure of quality. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25070 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: 6.3.1 now on the downloads page?
AJ, your ampersand bug does not appear to happen in 6.5. If anyone thinks differently, please let me know! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25650 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Wireless won't connect ethernet works
Is it a Squeezebox 1? Or a 2 or 3? It wasn't something like you were connecting via 802.11b with your old router, but you've set the new one to be 'G' only, is it? -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25648 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Slimserver 6.3 is not reading my second drive
This sounded like a bug to me, so I tested it with today's 6.5 nightly and (almost to my surprise) it worked fine. Tracks located in \\6-5-XPS-6JUL06\shortcuttest\VariousArtistsTest2-flac\ were scanned and play okay. I notice there's something about cuesheets in your log. Is your content full-album flacs with external cuesheets? Do individual flac files work any better? -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25092 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: m4a to wav format
See I have an alternate theory about what the poster is asking. :) It looks to me like he wants to stream his m4a files in wav format, but all he sees in Server Settings - File Types for apple formats is AIFF, FLAC, and MP3. So maybe the info he's looking for is this: AIFF is a basic PCM format, very very similar to WAV. The Squeezebox can decode AIFF just like it can WAV, so it shouldn't really make a difference that you can't select WAV. Maybe he's trying to stream to some device that only understands WAV though. In that case, life gets more difficult. We may need a bit more information about what you're trying to do! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25501 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: albums repeted in v 6.3
The 6.3.1 nightly is available which fixes most of these problems, if people are willing to give it a try. It looks like the one remaining issue is with MusicMagic/MusicIP. If you're not running MusicMagic/MusicIP, feel free to check it out at http://slimdevices.com/dev_nightly.html Or to add details to the bugs at MusicMagic/MusicIP issues: http://bugs.slimdevices.com/show_bug.cgi?id=3733 and Other duplicated album issues: http://bugs.slimdevices.com/show_bug.cgi?id=3658 -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25487 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: IE7 and Slimserver
I don't think the Intranet settings IE 7 is complaining about are causing the problem. What happens now when you try to look at Slimserver? Also, in the lower right corner of your screen, in the System Tray there's a little Squeezebox icon that shows the status of Slimserver. Does it have tiny green lights on it, indicating that Slimserver is still running? Or has it crashed? Thanks for any info! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25451 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Chinese music still skipped
This looks like a real bug to me. I'd encourage you to file it at http://bugs.slimdevices.com so we can keep track of it more easily. Thanks! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25445 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: SB3 and 2WIRE 1701HG Wireless Gateway
It's called WEP64, but the key is 10 hex digits. If I recall, the 2wire 1701HG has the default WEP64 key printed on the bottomof the unit, under the serial number. On mine it's all numeric. Just enter these digits in as the WEP64 key, and you should be able to connect. Let us know how it goes. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25418 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: 6.3.0 Rhapsody server crash
Filed as bug 3687! http://bugs.slimdevices.com/show_bug.cgi?id=3687 -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25140 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Anyone here know anything about ad hoc wifi networks?
Well, don't bang your head against the desk! Let's start with the easy stuff: You're connected from a Windows PC to an SB3 using an adhoc wireless network, is that correct? On the PC, you can tell what the IP address of the various by opening up a command prompt, and typing ipconfig. If you have multiple network adapters (like the wireless and perhaps a connection to a high speed internet service) you may need to do a bit of detective work to figure out which IP is which. Or just tell us both and we'll try to guess. On the Squeezebox, you can scroll to the Current Settings menu. Under that option, the third line down is the last IP address that was successfully assigned. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25108 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Versalink 327W Problems
We used to have a lot more problems connecting to wireless routers, but recent work has solved a lot of them. Your post might indicate there's still an issue or two, though. Have you tried to see if changing the modem settings has any effect? You might try, for instance, if it is set to WPA/WPA2 auto, to set it to just one or the other. Or try WEP instead, if it's supported. Or, temporarily, set it to 'no security'. Also, many modems/routers have firewall features to filter packets from various addresses or ports. If you have 'MAC address filtering' turned on, you might need to add the mac address of the Squeezebox to a list in order for most traffic to be allowed through. Or perhaps you have some of the ports that the Squeezebox uses (9000 and 3483) filtered. Have a look and see what's up in your modem configuration! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=24992 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: streaming AAC files in native format
If he's trying to work with a software client, I suppose he could do something wacky like encapsulate his AAC files with a RIFF (wav) header. It'll play noise on a Squeezebox since AAC data is not a valid wav file, but the data will be intact on the other end for his software to decode as it pleases. As Mark points out, the only problem isn't that Slimserver can't stream AAC; with a bit of hacking it can stream anything. It just *doesn't* out-of-the-box because Squeezeboxes can't decode AAC. Anyway, if he's a programmer, I've heard Slimserver's open source. :) -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=25053 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Web interface server empty in 6.3.0 - what's missing?
I went ahead and filed a bug against this. http://bugs.slimdevices.com/show_bug.cgi?id=3638 -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=24928 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Possible SB3 networking bug?
If anyone tried to call the Slim Devices world headquarters on Friday, you may have had some trouble staying connected due to a squeezebox here having THIS EXACT PROBLEM, and responding to activity from some of our phone gear. Thanks for the description, leko, I'll try to reproduce it... on a network separate from the phone system. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=24993 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Possible SB3 networking bug?
That does look like the same bug. Thanks, Dan. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=24993 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Web interface server empty in 6.3.0 - what's missing?
Uninstalling is supported using the Windows control panel Add/Remove programs, but what you had in mind was an option to uninstall when running the installer a second time? -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=24928 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Web interface server empty in 6.3.0 - what's missing?
And let us know how that goes, Evert. One of the employees here saw the same issue, but it seems somewhat difficult to reproduce. -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=24928 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: No bass coming out of my sub
Depending on how your sub's hooked up, you might also check the polarity of the connections. If you are sending one channel 180-degrees out of phase, the bass (which isn't typically very different from left to right) can get canceled out! -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=24854 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: 802.11g Data rates for SB2/3
Richard can backstop me on this, but the current firmware claims it supports: 6.0 9.0 12.0 18.0 24.0 36.0 48.0 54.0 -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=24855 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: SB3 wont stream from PC
Do you have fade in/fade out enabled? http://bugs.slimdevices.com/show_bug.cgi?id=3381 -- ChrisOwens Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=24816 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: How to delete WEP/WPA password?
Strangely, you use the 'Play' button. -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=24594 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Easy to reproduce reboot bug with 6.2.2
I stand by my assessment! I'm pretty happy with with the firmware at the moment, and don't want to delay the 6.3 release longer than necessary. It's always a balancing act with new releases. Do we want to release a firmware version with a known uncommon bug, or make last-minute changes to something we hope to ship soon? Do we want to go ahead and ship something that will help customers have a good first experience, or do we want to hang on to it and try to pack in a few more fixes? But, as Dean is fond of saying, we're a ridiculously open company, so I'm happy to hear if anyone has advice we can use to improve the way we work! -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=24541 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Easy to reproduce reboot bug with 6.2.2
Uh yeah I see that. Firmware crashes are bad. I filed it as bug 3505; please feel free to add any additional info you think I missed! Thanks for finding this one! -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=24541 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Rhapsody support coming very soon? WAS Re: [Slim-Checkins]
Well by all means download it and help me beat it up! There are still some bugs in it that I've found but aren't fixed yet, and I've seen enough weirdness that I'm sure there's plenty more to be found, although hopefully we've fixed the worst ones. I'm especially concerned about how the web GUI and player GUI deal with Rhapsody content. Earlier, Dean created a Rhapsody component for the Slimserver bug category, so please use it! :) Thanks for your help; we're really looking forward to releasing Rhapsody support! -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=24491 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Squeezebox3 stutter/skip
Just to tie this thread off. We had been trying to reproduce the stuttering problem for a long time. It was delaying the release of 6.2.2! Finally, our RMA technician, Enrico noticed a couple units stuttering. I loaded firmware 28 on them as many users had reported and the problem went away! Only a small fraction of SB3s turned out to have this symptom, and all the effected the units worked great with firmware 28. I soldered on a header to allow Richard Titmuss in the UK to debug the hardware and shipped it to him. After some investigating, he discovered that a new SDK from one of our suppliers had a different default value for bus timing. He set it back to the old default, and the problem was cured. The changes were put into firmware 45, and were officially released in firmware 48, currently available as part of the Slimserver 6.2.2 download at http://www.slimdevices.com/su_downloads.html -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=21265 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Squeezebox crashes after playing one song
I've seen a fair number of people reporting this issue with 6.2.2 and firmware 48. If you're seeing this, tell me if you have in your Slimserver player settings 'Fade in and out'. Does the problem go away if you switch that back to 'none'? There is definitely a bug there that someone pointed out to me. I'm trying to figure out if there are more bugs causing the same symptom, or just that one. Please let me know. -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=23552 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Mystrious MAC address resetting
Another one of my most-wanted bugs! If anyone has noticed this and you haven't already, I'd love for you to add your info to http://bugs.slimdevices.com/show_bug.cgi?id=2816 I'm especially interested in any theories you have about the cause, as well as the original MAC address and the one that it changed to! Thanks for any info. -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=23563 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Crazy device MAC address - two days old and no longer working
Well, I've heard that for people that have this problem, it sometimes happens again. Please let us know if you notice that! I'm very keen to reproduce this issue. -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=23443 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: How to identify which Squeezebox 3 I have
The wireless ones say Contains FCC ID: Q72WLANTPBG which is the FCC approval of the wireless card we put in. If you're really interested, you can even look it up at https://gullfoss2.fcc.gov/prod/oet/cf/eas/reports/GenericSearch.cfm -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=23177 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: SqueezeBox reboots repeatedly after 2 secs of music playback
Hi Philip, You specify that it happens with mp3 files. Does it also happen with other music files or is it only mp3? That would be VERY strange! You also note he's running FW41. Did he have the same symptoms under FW28, do you know? -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=23142 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Problems!SB3
What kind of security settings are you using? WEP? WPA? -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=23015 ___ Discuss mailing list Discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Problem using underscore char in SSID
Hi Triode, I tried to reproduce this problem, but couldn't manage it. Are you using a unicode font, by the way? I tried it using an SB3. I'll try it with an SB2 when I get a chance to see if it makes any difference. Anything else that might be unusual about your setup? Thanks for any info! -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=22806 ___ Discuss mailing list Discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Help with squeeze3 network issue
Hi Scott, Are you using firmware 35 or 36 or something lower? Does returning to firmware 28 help? -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=22580 ___ Discuss mailing list Discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Problems with MusicIP and 'non standard' text
Hi Tim, Could you give me an example of the kind of non-standard text that definitely seems to cause the problem? I'll have a look at it. Thanks for any info! -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=22478 ___ Discuss mailing list Discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: Squeezebox3 stutter/skip
We're having a hard time reproducing this bug reported by not only message board users, but by users calling Kevin on the phone for support as well. We'd really like to release a new firmware version, but this issue is too important to release with it still in the firmware. The symptoms I'm interested in are these: After upgrading your firmware to a version higher than 28, you experienced brief pauses, breakups, or stuttering in your audio. Putting firmware 28 or earlier back on your Squeezebox fixed the problem. If you've experienced this, it would be very helpful if you'd visit the bug at http://bugs.slimdevices.com/show_bug.cgi?id=3125 and give some information about your system. I'll take whatever information you can remember; I'm not picky, but ideally I'd like to know: Description of the symptom * Does it happen immediately upon playing? * Does it happen every time, or does it come and go? * Does it only happen with wireless networking? Squeezebox * What firmware version did you experience the problem with? * What wireless signal strength was it reporting? WAP/Router * What Manufacturer and model of WAP or router are you using? * What firmware version does your WAP or router have installed? * Is your Squeezebox connected via wireless or with a cable? * How heavy is your network traffic? ** Wireless? ** Wired? ** Anything else unusual about your network? * What kind of wireless security are you using? ** WPA Personal (TKIP) ** WPA2 Personal *** AES *** TKIP + AES ** WEP *** 64 bit *** 128 bit Server * What version of Slimserver? * What oS? * What kind of CPU? * How much RAM? * Is the PC heavily loaded? * What kind of PC network card are you using to connect to the WAP/router? (if built-in, what kind of PC?) * What format(s) are you using? Did you notice any difference between formats? ** Lossless Formats *** Apple Lossless *** FLAC *** WMA Lossless ** Uncompressed formats *** AIFF *** WAV *** PCM ** Compressed formats (MP3, AAC, ogg Vorbis, MP2, MusePack, WMA) *** MP3 *** VBR *** CBR *** AAC *** Ogg *** MP2 *** MusePack *** WMA ** What format are you streaming in? (you can tell this by going to the slimserver - server settings - file types, and noting the first stream format checked for each file format *** PCM *** MP3 *** FLAC Thanks for any information you can provide! -- ChrisOwens -- Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=21265 ___ Discuss mailing list Discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: How far will the wireless signal carry?
There's a ton of web sites out there (such as http://www.turnpoint.net/wireless/cantennahowto.html) that describe ways to extend the range of your wireless network. I don't know if anyone's hacked a third-party antenna onto a Squeezebox, but you could at least attach one to your PC! Christopher Owens QA Manager [EMAIL PROTECTED] (510) 743-1152 x717 -- ChrisOwens ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=21626 ___ Discuss mailing list Discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: New QA Manager
I'm located here at Slim Devices' world headquarters :) in windy Mountain View, California. Dean noted that I could telecommute, but I think the improved communication you get from actually being in the same physical location is important to the QA role. However, I like a good road trip now and then, so maybe I'll try telecommute from the Silverjack Inn in Baker, Nevada for a week sometime after I'm well settled in. Best, Chris O -- ChrisOwens ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=21569 ___ Discuss mailing list Discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] Re: New QA Manager
Well, it's a smaller number than infinity. :) As far as a return on my time investment, I don't think I should spend all day reading the forums. But I'll check in as best I can manage! Chris O -- ChrisOwens ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=21569 ___ Discuss mailing list Discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
[slim] New QA Manager
Dean suggested I drop in and introduce myself. I'm starting today as QA Manager here at Slim Devices. I'll be working not only on testing hardware and software, but on the larger statistical picture and on our processes to try to catch future problems before they get out the door. I come to Slim Devices from the Audio Rendering Technology center at Analog Devices, where I was in charge of QA on VisualAudio, a tool for designers of DSP-based audio systems. Prior to Analog, I spent some time at Liquid Audio and at Creative Labs. Since the community is so integral to Slim Devices' business, keeping an eye on the bug database and on the forums will be integral to my job. Always feel free to address a message to me on the message boards, or send me some email! Chris Owens [EMAIL PROTECTED] -- ChrisOwens ChrisOwens's Profile: http://forums.slimdevices.com/member.php?userid=4240 View this thread: http://forums.slimdevices.com/showthread.php?t=21569 ___ Discuss mailing list Discuss@lists.slimdevices.com http://lists.slimdevices.com/lists/listinfo/discuss
