Mobile Access Problems After Mailbox Move from 2003 to 2010
We have a number of incidents open with users whose mailboxes were moved last night. (This is our first large number of mailbox moves) One or two from the iOS customers, but MANY from Android, Windoes Mobile (pre V7), and Symbian customers. For some, a hard reset of their phone and possibly a deletion and recreation of their mail config solved the problem. Some of the mobile devices are stubbornly not working after that. Also, we do not support BES for our users with Blackberries, so they access their mail through BIS. (don't ask - politics) We cannot get their devices to sync at all after the migration. Anyone have the same problems? Thx in advance for any assistance. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Mobile Access Problems After Mailbox Move from 2003 to 2010
So tell us how you configured legacy interop between 2003 and 2010. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: Adm [mailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 2:40 PM To: MS-Exchange Admin Issues Subject: Mobile Access Problems After Mailbox Move from 2003 to 2010 We have a number of incidents open with users whose mailboxes were moved last night. (This is our first large number of mailbox moves) One or two from the iOS customers, but MANY from Android, Windoes Mobile (pre V7), and Symbian customers. For some, a hard reset of their phone and possibly a deletion and recreation of their mail config solved the problem. Some of the mobile devices are stubbornly not working after that. Also, we do not support BES for our users with Blackberries, so they access their mail through BIS. (don't ask - politics) We cannot get their devices to sync at all after the migration. Anyone have the same problems? Thx in advance for any assistance. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
Re: Mobile Access Problems After Mailbox Move from 2003 to 2010
CAS array and legacy.domain.com have been established and working fine. Is that what you were looking for? On Thu, Nov 10, 2011 at 3:31 PM, Michael B. Smith mich...@smithcons.comwrote: So tell us how you configured legacy interop between 2003 and 2010. ** ** Regards, ** ** Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com ** ** *From:* Adm [mailto:sms...@gmail.com] *Sent:* Thursday, November 10, 2011 2:40 PM *To:* MS-Exchange Admin Issues *Subject:* Mobile Access Problems After Mailbox Move from 2003 to 2010 ** ** We have a number of incidents open with users whose mailboxes were moved last night. (This is our first large number of mailbox moves) One or two from the iOS customers, but MANY from Android, Windoes Mobile (pre V7), and Symbian customers. For some, a hard reset of their phone and possibly a deletion and recreation of their mail config solved the problem. Some of the mobile devices are stubbornly not working after that. Also, we do not support BES for our users with Blackberries, so they access their mail through BIS. (don't ask - politics) We cannot get their devices to sync at all after the migration. Anyone have the same problems? Thx in advance for any assistance. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Mobile Access Problems After Mailbox Move from 2003 to 2010
What happens when a user with an Exchange 2003 mailbox tries to sign into the Exchange 2010 CAS? Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: Adm [mailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 3:57 PM To: MS-Exchange Admin Issues Subject: Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 CAS array and legacy.domain.comhttp://legacy.domain.com have been established and working fine. Is that what you were looking for? On Thu, Nov 10, 2011 at 3:31 PM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: So tell us how you configured legacy interop between 2003 and 2010. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: Adm [mailto:sms...@gmail.commailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 2:40 PM To: MS-Exchange Admin Issues Subject: Mobile Access Problems After Mailbox Move from 2003 to 2010 We have a number of incidents open with users whose mailboxes were moved last night. (This is our first large number of mailbox moves) One or two from the iOS customers, but MANY from Android, Windoes Mobile (pre V7), and Symbian customers. For some, a hard reset of their phone and possibly a deletion and recreation of their mail config solved the problem. Some of the mobile devices are stubbornly not working after that. Also, we do not support BES for our users with Blackberries, so they access their mail through BIS. (don't ask - politics) We cannot get their devices to sync at all after the migration. Anyone have the same problems? Thx in advance for any assistance. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Mobile Access Problems After Mailbox Move from 2003 to 2010
You can try this. Go into and affected persons ad account, open the security tab (Advanced options under view if its not showing), click advanced, and check to see if the Include inheritable permissions from this object's parent is checked. If not check it and try it again from the mobile phone. Same issue as this: http://thoughtsofanidlemind.wordpress.com/2010/10/08/ex2010-insufficient-access/ or http://zahirshahblog.com/2011/05/06/solution-iphone-smartphone-active-sync-users-are-not-able-to-connect-exchange-2010-cas-active-sync-after-migrating-from-exchange-2007-cas-active-sync/ We had a ton of this when migrating from 2003 to 2010. Good luck -Greg p.s. if these users are members of certain protected groups this is normal: http://msmvps.com/blogs/ulfbsimonweidner/archive/2005/05/29/49659.aspx From: Adm [mailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 12:57 PM To: MS-Exchange Admin Issues Subject: Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 CAS array and legacy.domain.comhttp://legacy.domain.com have been established and working fine. Is that what you were looking for? On Thu, Nov 10, 2011 at 3:31 PM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: So tell us how you configured legacy interop between 2003 and 2010. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: Adm [mailto:sms...@gmail.commailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 2:40 PM To: MS-Exchange Admin Issues Subject: Mobile Access Problems After Mailbox Move from 2003 to 2010 We have a number of incidents open with users whose mailboxes were moved last night. (This is our first large number of mailbox moves) One or two from the iOS customers, but MANY from Android, Windoes Mobile (pre V7), and Symbian customers. For some, a hard reset of their phone and possibly a deletion and recreation of their mail config solved the problem. Some of the mobile devices are stubbornly not working after that. Also, we do not support BES for our users with Blackberries, so they access their mail through BIS. (don't ask - politics) We cannot get their devices to sync at all after the migration. Anyone have the same problems? Thx in advance for any assistance. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
Re: Mobile Access Problems After Mailbox Move from 2003 to 2010
No problems at all. On Thu, Nov 10, 2011 at 4:02 PM, Michael B. Smith mich...@smithcons.comwrote: What happens when a user with an Exchange 2003 mailbox tries to sign into the Exchange 2010 CAS? ** ** Regards, ** ** Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com ** ** *From:* Adm [mailto:sms...@gmail.com] *Sent:* Thursday, November 10, 2011 3:57 PM *To:* MS-Exchange Admin Issues *Subject:* Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 ** ** CAS array and legacy.domain.com have been established and working fine. Is that what you were looking for? On Thu, Nov 10, 2011 at 3:31 PM, Michael B. Smith mich...@smithcons.com wrote: So tell us how you configured legacy interop between 2003 and 2010. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com *From:* Adm [mailto:sms...@gmail.com] *Sent:* Thursday, November 10, 2011 2:40 PM *To:* MS-Exchange Admin Issues *Subject:* Mobile Access Problems After Mailbox Move from 2003 to 2010 We have a number of incidents open with users whose mailboxes were moved last night. (This is our first large number of mailbox moves) One or two from the iOS customers, but MANY from Android, Windoes Mobile (pre V7), and Symbian customers. For some, a hard reset of their phone and possibly a deletion and recreation of their mail config solved the problem. Some of the mobile devices are stubbornly not working after that. Also, we do not support BES for our users with Blackberries, so they access their mail through BIS. (don't ask - politics) We cannot get their devices to sync at all after the migration. Anyone have the same problems? Thx in advance for any assistance. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
Re: Mobile Access Problems After Mailbox Move from 2003 to 2010
We're aware of the privileged user problem ... I experienced it myself :) These are regular users who have no access problems prior to the move. After the move they access everything fine via Outlook 2010, but their mobile devices aren't connecting. On Thu, Nov 10, 2011 at 4:09 PM, Greg Olson gol...@markettools.com wrote: You can try this. Go into and affected persons ad account, open the security tab (Advanced options under view if its not showing), click advanced, and check to see if the “Include inheritable permissions from this object’s parent” is checked. If not check it and try it again from the mobile phone. Same issue as this: http://thoughtsofanidlemind.wordpress.com/2010/10/08/ex2010-insufficient-access/ or http://zahirshahblog.com/2011/05/06/solution-iphone-smartphone-active-sync-users-are-not-able-to-connect-exchange-2010-cas-active-sync-after-migrating-from-exchange-2007-cas-active-sync/ ** ** We had a ton of this when migrating from 2003 to 2010. Good luck -Greg ** ** p.s. if these users are members of certain protected groups this is normal: http://msmvps.com/blogs/ulfbsimonweidner/archive/2005/05/29/49659.aspx ** ** ** ** ** ** *From:* Adm [mailto:sms...@gmail.com] *Sent:* Thursday, November 10, 2011 12:57 PM *To:* MS-Exchange Admin Issues *Subject:* Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 ** ** CAS array and legacy.domain.com have been established and working fine. Is that what you were looking for? On Thu, Nov 10, 2011 at 3:31 PM, Michael B. Smith mich...@smithcons.com wrote: So tell us how you configured legacy interop between 2003 and 2010. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com *From:* Adm [mailto:sms...@gmail.com] *Sent:* Thursday, November 10, 2011 2:40 PM *To:* MS-Exchange Admin Issues *Subject:* Mobile Access Problems After Mailbox Move from 2003 to 2010 We have a number of incidents open with users whose mailboxes were moved last night. (This is our first large number of mailbox moves) One or two from the iOS customers, but MANY from Android, Windoes Mobile (pre V7), and Symbian customers. For some, a hard reset of their phone and possibly a deletion and recreation of their mail config solved the problem. Some of the mobile devices are stubbornly not working after that. Also, we do not support BES for our users with Blackberries, so they access their mail through BIS. (don't ask - politics) We cannot get their devices to sync at all after the migration. Anyone have the same problems? Thx in advance for any assistance. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Mobile Access Problems After Mailbox Move from 2003 to 2010
Then like Greg said - take a look at inheritable permissions... Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: Adm [mailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 4:31 PM To: MS-Exchange Admin Issues Subject: Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 No problems at all. On Thu, Nov 10, 2011 at 4:02 PM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: What happens when a user with an Exchange 2003 mailbox tries to sign into the Exchange 2010 CAS? Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: Adm [mailto:sms...@gmail.commailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 3:57 PM To: MS-Exchange Admin Issues Subject: Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 CAS array and legacy.domain.comhttp://legacy.domain.com have been established and working fine. Is that what you were looking for? On Thu, Nov 10, 2011 at 3:31 PM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: So tell us how you configured legacy interop between 2003 and 2010. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: Adm [mailto:sms...@gmail.commailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 2:40 PM To: MS-Exchange Admin Issues Subject: Mobile Access Problems After Mailbox Move from 2003 to 2010 We have a number of incidents open with users whose mailboxes were moved last night. (This is our first large number of mailbox moves) One or two from the iOS customers, but MANY from Android, Windoes Mobile (pre V7), and Symbian customers. For some, a hard reset of their phone and possibly a deletion and recreation of their mail config solved the problem. Some of the mobile devices are stubbornly not working after that. Also, we do not support BES for our users with Blackberries, so they access their mail through BIS. (don't ask - politics) We cannot get their devices to sync at all after the migration. Anyone have the same problems? Thx in advance for any assistance. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Mobile Access Problems After Mailbox Move from 2003 to 2010
Ok. Sign into OWA and clear their device partnerships and see if that gets them going again. If that doesn't work, enable logging in IIS and take a look at what's happening with the connections from that level. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: Adm [mailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 4:37 PM To: MS-Exchange Admin Issues Subject: Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 We're aware of the privileged user problem ... I experienced it myself :) These are regular users who have no access problems prior to the move. After the move they access everything fine via Outlook 2010, but their mobile devices aren't connecting. On Thu, Nov 10, 2011 at 4:09 PM, Greg Olson gol...@markettools.commailto:gol...@markettools.com wrote: You can try this. Go into and affected persons ad account, open the security tab (Advanced options under view if its not showing), click advanced, and check to see if the Include inheritable permissions from this object's parent is checked. If not check it and try it again from the mobile phone. Same issue as this: http://thoughtsofanidlemind.wordpress.com/2010/10/08/ex2010-insufficient-access/ or http://zahirshahblog.com/2011/05/06/solution-iphone-smartphone-active-sync-users-are-not-able-to-connect-exchange-2010-cas-active-sync-after-migrating-from-exchange-2007-cas-active-sync/ We had a ton of this when migrating from 2003 to 2010. Good luck -Greg p.s. if these users are members of certain protected groups this is normal: http://msmvps.com/blogs/ulfbsimonweidner/archive/2005/05/29/49659.aspx From: Adm [mailto:sms...@gmail.commailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 12:57 PM To: MS-Exchange Admin Issues Subject: Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 CAS array and legacy.domain.comhttp://legacy.domain.com have been established and working fine. Is that what you were looking for? On Thu, Nov 10, 2011 at 3:31 PM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: So tell us how you configured legacy interop between 2003 and 2010. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: Adm [mailto:sms...@gmail.commailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 2:40 PM To: MS-Exchange Admin Issues Subject: Mobile Access Problems After Mailbox Move from 2003 to 2010 We have a number of incidents open with users whose mailboxes were moved last night. (This is our first large number of mailbox moves) One or two from the iOS customers, but MANY from Android, Windoes Mobile (pre V7), and Symbian customers. For some, a hard reset of their phone and possibly a deletion and recreation of their mail config solved the problem. Some of the mobile devices are stubbornly not working after that. Also, we do not support BES for our users with Blackberries, so they access their mail through BIS. (don't ask - politics) We cannot get their devices to sync at all after the migration. Anyone have the same problems? Thx in advance for any assistance. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
Re: Mobile Access Problems After Mailbox Move from 2003 to 2010
Thanks for the suggestions. We'll try tonight/tomorrow. Appreciate the help On Thu, Nov 10, 2011 at 4:41 PM, Michael B. Smith mich...@smithcons.comwrote: Ok. Sign into OWA and clear their device partnerships and see if that gets them going again. ** ** If that doesn’t work, enable logging in IIS and take a look at what’s happening with the connections from that level. ** ** Regards, ** ** Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com ** ** *From:* Adm [mailto:sms...@gmail.com] *Sent:* Thursday, November 10, 2011 4:37 PM *To:* MS-Exchange Admin Issues *Subject:* Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 ** ** We're aware of the privileged user problem ... I experienced it myself :) These are regular users who have no access problems prior to the move. After the move they access everything fine via Outlook 2010, but their mobile devices aren't connecting. On Thu, Nov 10, 2011 at 4:09 PM, Greg Olson gol...@markettools.com wrote: You can try this. Go into and affected persons ad account, open the security tab (Advanced options under view if its not showing), click advanced, and check to see if the “Include inheritable permissions from this object’s parent” is checked. If not check it and try it again from the mobile phone. Same issue as this: http://thoughtsofanidlemind.wordpress.com/2010/10/08/ex2010-insufficient-access/ or http://zahirshahblog.com/2011/05/06/solution-iphone-smartphone-active-sync-users-are-not-able-to-connect-exchange-2010-cas-active-sync-after-migrating-from-exchange-2007-cas-active-sync/ We had a ton of this when migrating from 2003 to 2010. Good luck -Greg p.s. if these users are members of certain protected groups this is normal: http://msmvps.com/blogs/ulfbsimonweidner/archive/2005/05/29/49659.aspx *From:* Adm [mailto:sms...@gmail.com] *Sent:* Thursday, November 10, 2011 12:57 PM *To:* MS-Exchange Admin Issues *Subject:* Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 CAS array and legacy.domain.com have been established and working fine. Is that what you were looking for? On Thu, Nov 10, 2011 at 3:31 PM, Michael B. Smith mich...@smithcons.com wrote: So tell us how you configured legacy interop between 2003 and 2010. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com *From:* Adm [mailto:sms...@gmail.com] *Sent:* Thursday, November 10, 2011 2:40 PM *To:* MS-Exchange Admin Issues *Subject:* Mobile Access Problems After Mailbox Move from 2003 to 2010 We have a number of incidents open with users whose mailboxes were moved last night. (This is our first large number of mailbox moves) One or two from the iOS customers, but MANY from Android, Windoes Mobile (pre V7), and Symbian customers. For some, a hard reset of their phone and possibly a deletion and recreation of their mail config solved the problem. Some of the mobile devices are stubbornly not working after that. Also, we do not support BES for our users with Blackberries, so they access their mail through BIS. (don't ask - politics) We cannot get their devices to sync at all after the migration. Anyone have the same problems? Thx in advance for any assistance. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Mobile Access Problems After Mailbox Move from 2003 to 2010
So our issues were exactly like you said as well. Regular users who didn't have any issues before the move from 2003. The inheritable permissions issue seems to sometimes affect normal migrated users as well as the protected group users. I only put in the protected groups at the bottom as info, as on the regular users the change sticks, and on the protected group members it reverts back in an hour or so. -Greg From: Adm [mailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 1:37 PM To: MS-Exchange Admin Issues Subject: Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 We're aware of the privileged user problem ... I experienced it myself :) These are regular users who have no access problems prior to the move. After the move they access everything fine via Outlook 2010, but their mobile devices aren't connecting. On Thu, Nov 10, 2011 at 4:09 PM, Greg Olson gol...@markettools.commailto:gol...@markettools.com wrote: You can try this. Go into and affected persons ad account, open the security tab (Advanced options under view if its not showing), click advanced, and check to see if the Include inheritable permissions from this object's parent is checked. If not check it and try it again from the mobile phone. Same issue as this: http://thoughtsofanidlemind.wordpress.com/2010/10/08/ex2010-insufficient-access/ or http://zahirshahblog.com/2011/05/06/solution-iphone-smartphone-active-sync-users-are-not-able-to-connect-exchange-2010-cas-active-sync-after-migrating-from-exchange-2007-cas-active-sync/ We had a ton of this when migrating from 2003 to 2010. Good luck -Greg p.s. if these users are members of certain protected groups this is normal: http://msmvps.com/blogs/ulfbsimonweidner/archive/2005/05/29/49659.aspx From: Adm [mailto:sms...@gmail.commailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 12:57 PM To: MS-Exchange Admin Issues Subject: Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 CAS array and legacy.domain.comhttp://legacy.domain.com have been established and working fine. Is that what you were looking for? On Thu, Nov 10, 2011 at 3:31 PM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: So tell us how you configured legacy interop between 2003 and 2010. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: Adm [mailto:sms...@gmail.commailto:sms...@gmail.com] Sent: Thursday, November 10, 2011 2:40 PM To: MS-Exchange Admin Issues Subject: Mobile Access Problems After Mailbox Move from 2003 to 2010 We have a number of incidents open with users whose mailboxes were moved last night. (This is our first large number of mailbox moves) One or two from the iOS customers, but MANY from Android, Windoes Mobile (pre V7), and Symbian customers. For some, a hard reset of their phone and possibly a deletion and recreation of their mail config solved the problem. Some of the mobile devices are stubbornly not working after that. Also, we do not support BES for our users with Blackberries, so they access their mail through BIS. (don't ask - politics) We cannot get their devices to sync at all after the migration. Anyone have the same problems? Thx in advance for any assistance. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
Re: Mobile Access Problems After Mailbox Move from 2003 to 2010
Interesting. The latest error report was: Unable to open connection to server due to security error Let me check this out further. Thx On Thu, Nov 10, 2011 at 5:16 PM, Greg Olson gol...@markettools.com wrote: So our issues were exactly like you said as well. Regular users who didn’t have any issues before the move from 2003. The inheritable permissions issue seems to sometimes affect normal “migrated” users as well as the protected group users. I only put in the protected groups at the bottom as info, as on the regular users the change sticks, and on the protected group members it reverts back in an hour or so. ** ** -Greg ** ** ** ** ** ** *From:* Adm [mailto:sms...@gmail.com] *Sent:* Thursday, November 10, 2011 1:37 PM *To:* MS-Exchange Admin Issues *Subject:* Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 ** ** We're aware of the privileged user problem ... I experienced it myself :) These are regular users who have no access problems prior to the move. After the move they access everything fine via Outlook 2010, but their mobile devices aren't connecting. On Thu, Nov 10, 2011 at 4:09 PM, Greg Olson gol...@markettools.com wrote: You can try this. Go into and affected persons ad account, open the security tab (Advanced options under view if its not showing), click advanced, and check to see if the “Include inheritable permissions from this object’s parent” is checked. If not check it and try it again from the mobile phone. Same issue as this: http://thoughtsofanidlemind.wordpress.com/2010/10/08/ex2010-insufficient-access/ or http://zahirshahblog.com/2011/05/06/solution-iphone-smartphone-active-sync-users-are-not-able-to-connect-exchange-2010-cas-active-sync-after-migrating-from-exchange-2007-cas-active-sync/ We had a ton of this when migrating from 2003 to 2010. Good luck -Greg p.s. if these users are members of certain protected groups this is normal: http://msmvps.com/blogs/ulfbsimonweidner/archive/2005/05/29/49659.aspx *From:* Adm [mailto:sms...@gmail.com] *Sent:* Thursday, November 10, 2011 12:57 PM *To:* MS-Exchange Admin Issues *Subject:* Re: Mobile Access Problems After Mailbox Move from 2003 to 2010 CAS array and legacy.domain.com have been established and working fine. Is that what you were looking for? On Thu, Nov 10, 2011 at 3:31 PM, Michael B. Smith mich...@smithcons.com wrote: So tell us how you configured legacy interop between 2003 and 2010. Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com *From:* Adm [mailto:sms...@gmail.com] *Sent:* Thursday, November 10, 2011 2:40 PM *To:* MS-Exchange Admin Issues *Subject:* Mobile Access Problems After Mailbox Move from 2003 to 2010 We have a number of incidents open with users whose mailboxes were moved last night. (This is our first large number of mailbox moves) One or two from the iOS customers, but MANY from Android, Windoes Mobile (pre V7), and Symbian customers. For some, a hard reset of their phone and possibly a deletion and recreation of their mail config solved the problem. Some of the mobile devices are stubbornly not working after that. Also, we do not support BES for our users with Blackberries, so they access their mail through BIS. (don't ask - politics) We cannot get their devices to sync at all after the migration. Anyone have the same problems? Thx in advance for any assistance. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- smsadm --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums
