Problem viewing attachment in OWA
Hello, In one customer, the emails received from one of their customers, with attachments, show the little attachment clip when viewing the messages in OWA, but don´t show the attachment itself. This happens when their customers send the email/attachment through their system ( which I suppose to be some SAP software, by the looks of the mail headers, below ) . If the person creates the pdf invoice, and them email it "normally", the attachment appears just fine when viewing email in OWA. Now, if one downloads this message in Outlook express, the attachment can be accessed. If this person them forwards the message back to the account in the server, and look at it through OWA, the attachment can be accessed normally. And then the headers format seems more "normal", that is, the Content-Type, Content-Transfer, etc, they look like this ( took from other message with attachments): Is there a way to make exchange understand their wrong-formatted message, so that the attachment can be accessed normally? Or, if there is no other way, to script something that when some message comes from that specific person, it is auto-forwarded to the same intended recipient if that will "fix" its headers ? I tried to include the mail headers, but the Lyris manager think it is an attachment and block the message. ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Problem viewing attachment in OWA
I don't know if this will be your issue or not, but... Depending on the version of SAP, we found that some things just did not come out well being transmitted out by SMTP; that was why there was an SAP-Exchange connector. The connector was written by SAP and had versions for Exchange 5.5 and 2000 only. Newer versions of SAP haven't had the issue and the SMTP connector works OK for all data types we've tried. -Original Message- From: Silvio L. Nisgoski [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 11, 2008 3:47 AM To: MS-Exchange Admin Issues Subject: Problem viewing attachment in OWA Hello, In one customer, the emails received from one of their customers, with attachments, show the little attachment clip when viewing the messages in OWA, but don´t show the attachment itself. This happens when their customers send the email/attachment through their system ( which I suppose to be some SAP software, by the looks of the mail headers, below ) . If the person creates the pdf invoice, and them email it "normally", the attachment appears just fine when viewing email in OWA. Now, if one downloads this message in Outlook express, the attachment can be accessed. If this person them forwards the message back to the account in the server, and look at it through OWA, the attachment can be accessed normally. And then the headers format seems more "normal", that is, the Content-Type, Content-Transfer, etc, they look like this ( took from other message with attachments): Is there a way to make exchange understand their wrong-formatted message, so that the attachment can be accessed normally? Or, if there is no other way, to script something that when some message comes from that specific person, it is auto-forwarded to the same intended recipient if that will "fix" its headers ? I tried to include the mail headers, but the Lyris manager think it is an attachment and block the message. ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ This e-mail is intended for the use of the addressee(s) only and may contain privileged, confidential, or proprietary information that is exempt from disclosure under law. If you have received this message in error, please inform us promptly by reply e-mail, then delete the e-mail and destroy any printed copy. Thank you. ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Problem viewing attachment in OWA
Silvio are you using 2007? There are some advanced attachment settings for OWA that can effectively make some attachments un-openable based on the computer type chosen (public or private computer). In our org if you don't specify you are on a private computer, attachments will open but cant be downloaded, I believe the default is that on public computers attachments don't show at all. -troy -Original Message- From: Silvio L. Nisgoski [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 11, 2008 3:47 AM To: MS-Exchange Admin Issues Subject: Problem viewing attachment in OWA Hello, In one customer, the emails received from one of their customers, with attachments, show the little attachment clip when viewing the messages in OWA, but don´t show the attachment itself. This happens when their customers send the email/attachment through their system ( which I suppose to be some SAP software, by the looks of the mail headers, below ) . If the person creates the pdf invoice, and them email it "normally", the attachment appears just fine when viewing email in OWA. Now, if one downloads this message in Outlook express, the attachment can be accessed. If this person them forwards the message back to the account in the server, and look at it through OWA, the attachment can be accessed normally. And then the headers format seems more "normal", that is, the Content-Type, Content-Transfer, etc, they look like this ( took from other message with attachments): Is there a way to make exchange understand their wrong-formatted message, so that the attachment can be accessed normally? Or, if there is no other way, to script something that when some message comes from that specific person, it is auto-forwarded to the same intended recipient if that will "fix" its headers ? I tried to include the mail headers, but the Lyris manager think it is an attachment and block the message. ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
Re: Problem viewing attachment in OWA
Hi, the line that makes me believe it to be a SAP problem is : "X-Mailer: SAP Web Application Server 6.20" But we don´t have control over the SAP people. And as outlook express can see the attachment, they say it´s our problem. ( Even if is just their messages that doesn´t work ). Thanks for the input. - Original Message - From: "Bingham, Kevin" <[EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" Sent: Wednesday, June 11, 2008 10:49 AM Subject: RE: Problem viewing attachment in OWA I don't know if this will be your issue or not, but... Depending on the version of SAP, we found that some things just did not come out well being transmitted out by SMTP; that was why there was an SAP-Exchange connector. The connector was written by SAP and had versions for Exchange 5.5 and 2000 only. Newer versions of SAP haven't had the issue and the SMTP connector works OK for all data types we've tried. -Original Message- From: Silvio L. Nisgoski [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 11, 2008 3:47 AM To: MS-Exchange Admin Issues Subject: Problem viewing attachment in OWA Hello, In one customer, the emails received from one of their customers, with attachments, show the little attachment clip when viewing the messages in OWA, but don´t show the attachment itself. This happens when their customers send the email/attachment through their system ( which I suppose to be some SAP software, by the looks of the mail headers, below ) . If the person creates the pdf invoice, and them email it "normally", the attachment appears just fine when viewing email in OWA. Now, if one downloads this message in Outlook express, the attachment can be accessed. If this person them forwards the message back to the account in the server, and look at it through OWA, the attachment can be accessed normally. And then the headers format seems more "normal", that is, the Content-Type, Content-Transfer, etc, they look like this ( took from other message with attachments): Is there a way to make exchange understand their wrong-formatted message, so that the attachment can be accessed normally? Or, if there is no other way, to script something that when some message comes from that specific person, it is auto-forwarded to the same intended recipient if that will "fix" its headers ? I tried to include the mail headers, but the Lyris manager think it is an attachment and block the message. ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ This e-mail is intended for the use of the addressee(s) only and may contain privileged, confidential, or proprietary information that is exempt from disclosure under law. If you have received this message in error, please inform us promptly by reply e-mail, then delete the e-mail and destroy any printed copy. Thank you. ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
Re: Problem viewing attachment in OWA
Hi Troy, No, it is Exchange 2003. The problem isn´t with the attachments being opened or not. They are PDF files. In the affected messages, the little clip indicating an attachment appears, but there is no attachment to be seen in the message. If the message is sent through normal ways , the clip appears and the attachment name appears also in the outlook window. If someone downloads the messages using outlook express, the attachment appear. If they then forward it back to the exchange server, the attachment appears also. Looking at the message source code, I can see that before the forwarding, the MIME headers are different, without blank lines, and missing some normal fields. After the forwarding, they look normal to me, headers with content-type and etc in their right places. if nothing can be done, would it be possible to create a rule to auto-forward the message to the same user that received it? And how could this be made not to create a mail loop ? Thanks. Silvio. - Original Message - From: "Troy Meyer" <[EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" Sent: Wednesday, June 11, 2008 12:23 PM Subject: RE: Problem viewing attachment in OWA Silvio are you using 2007? There are some advanced attachment settings for OWA that can effectively make some attachments un-openable based on the computer type chosen (public or private computer). In our org if you don't specify you are on a private computer, attachments will open but cant be downloaded, I believe the default is that on public computers attachments don't show at all. -troy -Original Message- From: Silvio L. Nisgoski [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 11, 2008 3:47 AM To: MS-Exchange Admin Issues Subject: Problem viewing attachment in OWA Hello, In one customer, the emails received from one of their customers, with attachments, show the little attachment clip when viewing the messages in OWA, but don´t show the attachment itself. This happens when their customers send the email/attachment through their system ( which I suppose to be some SAP software, by the looks of the mail headers, below ) . If the person creates the pdf invoice, and them email it "normally", the attachment appears just fine when viewing email in OWA. Now, if one downloads this message in Outlook express, the attachment can be accessed. If this person them forwards the message back to the account in the server, and look at it through OWA, the attachment can be accessed normally. And then the headers format seems more "normal", that is, the Content-Type, Content-Transfer, etc, they look like this ( took from other message with attachments): Is there a way to make exchange understand their wrong-formatted message, so that the attachment can be accessed normally? Or, if there is no other way, to script something that when some message comes from that specific person, it is auto-forwarded to the same intended recipient if that will "fix" its headers ? I tried to include the mail headers, but the Lyris manager think it is an attachment and block the message. ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
