RE: Information store keeps stopping with error
Try "resetimc.exe". It blows away any corrupted messages caught in the info store. -Original Message- From: Bruce Harrison [mailto:[EMAIL PROTECTED]] Sent: Monday, December 10, 2001 11:59 AM To: MS-Exchange Admin Issues Subject: RE: Information store keeps stopping with error I can't add much to the solution here, but could I add a tag on question concerning corrupt messages in the Information Store. I have a corrupt message which is causing a failed status on my backups each evening. Usually I just have the user delete the corrupted message and life goes on. I'd like to get to the bottom of what corrupts a message and how I can recover it from its corrupted state. I will read the articles below but I notice you said they were about the IMC. Restate: How can I repair a corrupted message in the IS? -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Monday, December 10, 2001 9:13 AM To: MS-Exchange Admin Issues Subject: RE: Information store keeps stopping with error Probably a malformed message. How did you remove it before? Did you toast the queue.dat as well? Consider following the steps for removing a corrupt message from the imcdata queue: http://support.microsoft.com/support/kb/articles/Q293/2/88.ASP http://support.microsoft.com/default.aspx?scid=kb;FR;q169223 http://support.microsoft.com/support/kb/articles/Q232/2/79.ASP Then look at applying sp4 :o) William -Original Message- From: John Stevens To: MS-Exchange Admin Issues Sent: 12/10/01 5:45 AM Subject: Re: Information store keeps stopping with error I have looked back in the event viewer and here is the following. When we try to start the information store after about 5 minutes it appears with the Dr watsons error event ID 4097 and then just switches between event ID 4182 & 3039 Event ID - 4097, Source - Dr Watson, Type - Information, Cat - None The application, exe\store.dbg, generated an application error The error occurred on 12/ 9/2001 @ 19:53:29.687 The exception generated was c005 at address 77f65141 (RtlFreeHeap) Event ID - 4182, Source - MSExchange IMC, Type - Error, Cat - Internal Processing An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. As a result, the message in spool file YLQ4ZRZ9 will be retried when the server is restarted. Event ID - 3039, Source - MSExchange IMC, Type - Warning, Cat - Internal Processing The error 0x80040115 was encountered while trying to communicate with the message store. An attempt to refresh the connection will be made. If not successful, the service will be shut down. Event ID - 1005, Source - MSExchange SA, Type - Error, Cat - Monitoring Unexpected error <<0xc004 - The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. Microsoft Exchange Server Information Store ID no: 8004011d-0526->> occurred. Event ID - 4116, Source - MSExchange IMC, Type - Error, Cat - Internal Processing An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. It is possible that the piece of mail being processed at the time will be returned to the sender as a failed delivery instead of being delivered. The message will be moved to the "BAD" folder, if possible, and the error is not a temporary error. Otherwise it will be retried when the service is restarted. Use the appropriate utilities found in the SUPPORT directory of your Exchange CD to view and manipulate messages that have been moved to the "BAD" folder Event ID - 4094, Source - MSExchange IMC, Type - Error, Cat - Internal Processing The error 0x8004011d occurred while trying to refresh network connections to the Information Store. The Internet Mail Service is being shut down. Event ID - 4102, Source - MSExchange IMC, Type - Error, Cat - Internal Processing A serious error has occurred while trying to send mail into the Exchange Information Store. The Internet Mail Service is being shut down. - Original Message - From: "Lefkovics, William" < <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" < <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]> Sent: Monday, December 10, 2001 1:29 PM Subject: RE: Information store keeps stopping with error > Hi John > > 1) what is reported in the application event log? (always the first place to > look) > > 2) there are many post-sp3 (and post sp4 probably) fixes pertaining to > store.exe. Perhaps sp4 is a good idea? > > William Lefkovics, MCSE, A+, ExchangeMVP > > > > -Original Message- > From: John Stevens > To: MS-Exchange Admin Issues > Sent: 12/10/01 3:21 AM
RE: Information store keeps stopping with error
I can't add much to the solution here, but could I add a tag on question concerning corrupt messages in the Information Store. I have a corrupt message which is causing a failed status on my backups each evening. Usually I just have the user delete the corrupted message and life goes on. I'd like to get to the bottom of what corrupts a message and how I can recover it from its corrupted state. I will read the articles below but I notice you said they were about the IMC. Restate: How can I repair a corrupted message in the IS? -Original Message- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Monday, December 10, 2001 9:13 AM To: MS-Exchange Admin Issues Subject: RE: Information store keeps stopping with error Probably a malformed message. How did you remove it before? Did you toast the queue.dat as well? Consider following the steps for removing a corrupt message from the imcdata queue: http://support.microsoft.com/support/kb/articles/Q293/2/88.ASP http://support.microsoft.com/default.aspx?scid=kb;FR;q169223 http://support.microsoft.com/support/kb/articles/Q232/2/79.ASP Then look at applying sp4 :o) William -Original Message- From: John Stevens To: MS-Exchange Admin Issues Sent: 12/10/01 5:45 AM Subject: Re: Information store keeps stopping with error I have looked back in the event viewer and here is the following. When we try to start the information store after about 5 minutes it appears with the Dr watsons error event ID 4097 and then just switches between event ID 4182 & 3039 Event ID - 4097, Source - Dr Watson, Type - Information, Cat - None The application, exe\store.dbg, generated an application error The error occurred on 12/ 9/2001 @ 19:53:29.687 The exception generated was c005 at address 77f65141 (RtlFreeHeap) Event ID - 4182, Source - MSExchange IMC, Type - Error, Cat - Internal Processing An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. As a result, the message in spool file YLQ4ZRZ9 will be retried when the server is restarted. Event ID - 3039, Source - MSExchange IMC, Type - Warning, Cat - Internal Processing The error 0x80040115 was encountered while trying to communicate with the message store. An attempt to refresh the connection will be made. If not successful, the service will be shut down. Event ID - 1005, Source - MSExchange SA, Type - Error, Cat - Monitoring Unexpected error <<0xc004 - The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. Microsoft Exchange Server Information Store ID no: 8004011d-0526->> occurred. Event ID - 4116, Source - MSExchange IMC, Type - Error, Cat - Internal Processing An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. It is possible that the piece of mail being processed at the time will be returned to the sender as a failed delivery instead of being delivered. The message will be moved to the "BAD" folder, if possible, and the error is not a temporary error. Otherwise it will be retried when the service is restarted. Use the appropriate utilities found in the SUPPORT directory of your Exchange CD to view and manipulate messages that have been moved to the "BAD" folder Event ID - 4094, Source - MSExchange IMC, Type - Error, Cat - Internal Processing The error 0x8004011d occurred while trying to refresh network connections to the Information Store. The Internet Mail Service is being shut down. Event ID - 4102, Source - MSExchange IMC, Type - Error, Cat - Internal Processing A serious error has occurred while trying to send mail into the Exchange Information Store. The Internet Mail Service is being shut down. - Original Message - From: "Lefkovics, William" < <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" < <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]> Sent: Monday, December 10, 2001 1:29 PM Subject: RE: Information store keeps stopping with error > Hi John > > 1) what is reported in the application event log? (always the first place to > look) > > 2) there are many post-sp3 (and post sp4 probably) fixes pertaining to > store.exe. Perhaps sp4 is a good idea? > > William Lefkovics, MCSE, A+, ExchangeMVP > > > > -Original Message- > From: John Stevens > To: MS-Exchange Admin Issues > Sent: 12/10/01 3:21 AM > Subject: Information store keeps stopping with error > > Someone please help > > We have Exchange server 5.5 sp3 > > Our Information keeps stopping and creating files in the > IMCDATA / IN folder > YT5TW*** > > We delete them and try to start the Info
RE: Information store keeps stopping with error
I second that, whole heartedly --- Martin Blackstone <[EMAIL PROTECTED]> wrote: > They should charge for it. I would pay. > > -Original Message- > From: David N Precht [mailto:[EMAIL PROTECTED]] > Sent: Monday, December 10, 2001 8:47 AM > To: MS-Exchange Admin Issues > Subject: RE: Information store keeps stopping with > error > > > Wish it was me ;) > > --- Kevin Miller <[EMAIL PROTECTED]> wrote: > > Who the heck maintains that site? It is a > wonderful resource.. > > > > -- > > Kevinm M WLKMMAS, UCC+WCA, CKWSE CKST > > > > > > -Original Message- > > From: David N Precht > [mailto:[EMAIL PROTECTED]] > > Sent: Monday, December 10, 2001 7:30 AM > > To: MS-Exchange Admin Issues > > Subject: RE: Information store keeps stopping with > > error > > > > > > Or http://www.eventid.net/ > > > > > > --- Kevin Miller <[EMAIL PROTECTED]> wrote: > > > Those "files" you keep deleting are inbound > email. > > > It would be a good > > > idea to look in the event log for the red circle > > > things. Then take some > > > data out of there, like the event ID, goto > > support.microsoft.com and > > > look up an answer : > > > > > > > -- > > > Kevinm M WLKMMAS, UCC+WCA, CKWSE CKST > > > > > > > > > -Original Message- > > > From: John Stevens [mailto:[EMAIL PROTECTED]] > > > Sent: Monday, December 10, 2001 3:21 AM > > > To: MS-Exchange Admin Issues > > > Subject: Information store keeps stopping with > > error > > > > > > > > > Someone please help > > > > > > We have Exchange server 5.5 sp3 > > > > > > Our Information keeps stopping and creating > files > > in > > > the > > > IMCDATA / IN folder > > > YT5TW*** > > > > > > We delete them and try to start the Information > > > store back up and 2 > > > minutes later it does the same thing. > > > > > > An error message appears > > > An application error has occurred and an > > application > > > error log is being > > > generated. > > > Store.exe > > > Exceptoin:access violation (oxc005 ), > Address > > > Ox77f7d66e > > > > > > Comments appreciated. > > > > > > Regards > > > > > > John Stevens > > > MAM Software Ltd > > > > > > > > > > > > > > > List Charter and FAQ at: > > > > > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > > > > > > > > > List Charter and FAQ at: > > > > > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > > > > > > __ > > Do You Yahoo!? > > Send your FREE holiday greetings online! > http://greetings.yahoo.com > > > > List Charter and FAQ at: > > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > > > > > List Charter and FAQ at: > > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > > __ > Do You Yahoo!? > Send your FREE holiday greetings online! > http://greetings.yahoo.com > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > __ Do You Yahoo!? Send your FREE holiday greetings online! http://greetings.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Information store keeps stopping with error
They should charge for it. I would pay. -Original Message- From: David N Precht [mailto:[EMAIL PROTECTED]] Sent: Monday, December 10, 2001 8:47 AM To: MS-Exchange Admin Issues Subject: RE: Information store keeps stopping with error Wish it was me ;) --- Kevin Miller <[EMAIL PROTECTED]> wrote: > Who the heck maintains that site? It is a wonderful resource.. > > -- > Kevinm M WLKMMAS, UCC+WCA, CKWSE CKST > > > -Original Message- > From: David N Precht [mailto:[EMAIL PROTECTED]] > Sent: Monday, December 10, 2001 7:30 AM > To: MS-Exchange Admin Issues > Subject: RE: Information store keeps stopping with > error > > > Or http://www.eventid.net/ > > > --- Kevin Miller <[EMAIL PROTECTED]> wrote: > > Those "files" you keep deleting are inbound email. > > It would be a good > > idea to look in the event log for the red circle > > things. Then take some > > data out of there, like the event ID, goto > support.microsoft.com and > > look up an answer : > > > > > -- > > Kevinm M WLKMMAS, UCC+WCA, CKWSE CKST > > > > > > -Original Message- > > From: John Stevens [mailto:[EMAIL PROTECTED]] > > Sent: Monday, December 10, 2001 3:21 AM > > To: MS-Exchange Admin Issues > > Subject: Information store keeps stopping with > error > > > > > > Someone please help > > > > We have Exchange server 5.5 sp3 > > > > Our Information keeps stopping and creating files > in > > the > > IMCDATA / IN folder > > YT5TW*** > > > > We delete them and try to start the Information > > store back up and 2 > > minutes later it does the same thing. > > > > An error message appears > > An application error has occurred and an > application > > error log is being > > generated. > > Store.exe > > Exceptoin:access violation (oxc005 ), Address > > Ox77f7d66e > > > > Comments appreciated. > > > > Regards > > > > John Stevens > > MAM Software Ltd > > > > > > > > > > List Charter and FAQ at: > > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > > > > > List Charter and FAQ at: > > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > > __ > Do You Yahoo!? > Send your FREE holiday greetings online! http://greetings.yahoo.com > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > __ Do You Yahoo!? Send your FREE holiday greetings online! http://greetings.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Information store keeps stopping with error
Wish it was me ;) --- Kevin Miller <[EMAIL PROTECTED]> wrote: > Who the heck maintains that site? It is a wonderful > resource.. > > -- > Kevinm M WLKMMAS, UCC+WCA, CKWSE CKST > > > -Original Message- > From: David N Precht [mailto:[EMAIL PROTECTED]] > Sent: Monday, December 10, 2001 7:30 AM > To: MS-Exchange Admin Issues > Subject: RE: Information store keeps stopping with > error > > > Or http://www.eventid.net/ > > > --- Kevin Miller <[EMAIL PROTECTED]> wrote: > > Those "files" you keep deleting are inbound email. > > It would be a good > > idea to look in the event log for the red circle > > things. Then take some > > data out of there, like the event ID, goto > support.microsoft.com and > > look up an answer : > > > > > -- > > Kevinm M WLKMMAS, UCC+WCA, CKWSE CKST > > > > > > -Original Message- > > From: John Stevens [mailto:[EMAIL PROTECTED]] > > Sent: Monday, December 10, 2001 3:21 AM > > To: MS-Exchange Admin Issues > > Subject: Information store keeps stopping with > error > > > > > > Someone please help > > > > We have Exchange server 5.5 sp3 > > > > Our Information keeps stopping and creating files > in > > the > > IMCDATA / IN folder > > YT5TW*** > > > > We delete them and try to start the Information > > store back up and 2 > > minutes later it does the same thing. > > > > An error message appears > > An application error has occurred and an > application > > error log is being > > generated. > > Store.exe > > Exceptoin:access violation (oxc005 ), Address > > Ox77f7d66e > > > > Comments appreciated. > > > > Regards > > > > John Stevens > > MAM Software Ltd > > > > > > > > > > List Charter and FAQ at: > > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > > > > > List Charter and FAQ at: > > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > > __ > Do You Yahoo!? > Send your FREE holiday greetings online! > http://greetings.yahoo.com > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > __ Do You Yahoo!? Send your FREE holiday greetings online! http://greetings.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Information store keeps stopping with error
Sorry. Deleting the file queue.dat is part of the process for removing an email that might be causing problems. It is outlined in one of the articles below. -Original Message- From: John Stevens [mailto:[EMAIL PROTECTED]] Sent: Monday, December 10, 2001 6:51 AM To: MS-Exchange Admin Issues Subject: Re: Information store keeps stopping with error Apologies for my ignorance but I'm not offay with the term toast the queue.dat I deleted the messages from the imsdata\in folder and rebooted and seemed to do the trick. Thanks for your help. - Original Message - From: "Lefkovics, William" <[EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" <[EMAIL PROTECTED]> Sent: Monday, December 10, 2001 2:13 PM Subject: RE: Information store keeps stopping with error > Probably a malformed message. How did you remove it before? Did you toast > the queue.dat as well? > > Consider following the steps for removing a corrupt message from the imcdata > queue: > http://support.microsoft.com/support/kb/articles/Q293/2/88.ASP > http://support.microsoft.com/default.aspx?scid=kb;FR;q169223 > http://support.microsoft.com/support/kb/articles/Q232/2/79.ASP > > Then look at applying sp4 :o) > > William > > > -Original Message- > From: John Stevens > To: MS-Exchange Admin Issues > Sent: 12/10/01 5:45 AM > Subject: Re: Information store keeps stopping with error > > I have looked back in the event viewer and here is the following. > When we try to start the information store after about 5 minutes it > appears with the Dr watsons error event ID 4097 and then just switches > between > event ID 4182 & 3039 > > Event ID - 4097, Source - Dr Watson, Type - Information, Cat - None > The application, exe\store.dbg, generated an application error The error > occurred on 12/ 9/2001 @ 19:53:29.687 The exception generated was > c005 > at address 77f65141 (RtlFreeHeap) > > Event ID - 4182, Source - MSExchange IMC, Type - Error, Cat - > Internal > Processing > An error was returned from the messaging software the Internet Mail > Service > uses to process messages on the Microsoft Exchange Server. As a result, > the > message in spool file YLQ4ZRZ9 will be retried when the server is > restarted. > > Event ID - 3039, Source - MSExchange IMC, Type - Warning, Cat - > Internal > Processing > The error 0x80040115 was encountered while trying to communicate with > the > message store. An attempt to refresh the connection will be made. If > not > successful, the service will be shut down. > > Event ID - 1005, Source - MSExchange SA, Type - Error, Cat - > Monitoring > Unexpected error <<0xc004 - The Microsoft Exchange Server computer > is > not available. Either there are network problems or the Microsoft > Exchange > Server computer is down for maintenance. Microsoft Exchange Server > Information Store ID no: 8004011d-0526->> occurred. > > Event ID - 4116, Source - MSExchange IMC, Type - Error, Cat - > Internal > Processing > An error was returned from the messaging software the Internet Mail > Service > uses to process messages on the Microsoft Exchange Server. It is > possible > that the piece of mail being processed at the time will be returned to > the > sender as a failed delivery instead of being delivered. The message will > be > moved to the "BAD" folder, if possible, and the error is not a temporary > error. Otherwise it will be retried when the service is restarted. Use > the > appropriate utilities found in the SUPPORT directory of your Exchange CD > to > view and manipulate messages that have been moved to the "BAD" folder > > Event ID - 4094, Source - MSExchange IMC, Type - Error, Cat - > Internal > Processing > The error 0x8004011d occurred while trying to refresh network > connections to > the Information Store. The Internet Mail Service is being shut down. > > Event ID - 4102, Source - MSExchange IMC, Type - Error, Cat - > Internal > Processing > A serious error has occurred while trying to send mail into the Exchange > Information Store. The > Internet Mail Service is being shut down. > > - Original Message - > From: "Lefkovics, William" < <mailto:[EMAIL PROTECTED]> > [EMAIL PROTECTED]> > To: "MS-Exchange Admin Issues" < > <mailto:[EMAIL PROTECTED]> > [EMAIL PROTECTED]> > Sent: Monday, December 10, 2001 1:29 PM > Subject: RE: Information store keeps stopping with error > > > > Hi John > > > > 1) what is reported in the application event log? (always the first > place to > > look) > > > > 2) there are many
RE: Information store keeps stopping with error
Who the heck maintains that site? It is a wonderful resource.. -- Kevinm M WLKMMAS, UCC+WCA, CKWSE CKST -Original Message- From: David N Precht [mailto:[EMAIL PROTECTED]] Sent: Monday, December 10, 2001 7:30 AM To: MS-Exchange Admin Issues Subject: RE: Information store keeps stopping with error Or http://www.eventid.net/ --- Kevin Miller <[EMAIL PROTECTED]> wrote: > Those "files" you keep deleting are inbound email. > It would be a good > idea to look in the event log for the red circle > things. Then take some > data out of there, like the event ID, goto support.microsoft.com and > look up an answer : > > > -- > Kevinm M WLKMMAS, UCC+WCA, CKWSE CKST > > > -Original Message- > From: John Stevens [mailto:[EMAIL PROTECTED]] > Sent: Monday, December 10, 2001 3:21 AM > To: MS-Exchange Admin Issues > Subject: Information store keeps stopping with error > > > Someone please help > > We have Exchange server 5.5 sp3 > > Our Information keeps stopping and creating files in > the > IMCDATA / IN folder > YT5TW*** > > We delete them and try to start the Information > store back up and 2 > minutes later it does the same thing. > > An error message appears > An application error has occurred and an application > error log is being > generated. > Store.exe > Exceptoin:access violation (oxc005 ), Address > Ox77f7d66e > > Comments appreciated. > > Regards > > John Stevens > MAM Software Ltd > > > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > __ Do You Yahoo!? Send your FREE holiday greetings online! http://greetings.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Information store keeps stopping with error
Or http://www.eventid.net/ --- Kevin Miller <[EMAIL PROTECTED]> wrote: > Those "files" you keep deleting are inbound email. > It would be a good > idea to look in the event log for the red circle > things. Then take some > data out of there, like the event ID, goto > support.microsoft.com and > look up an answer : > > > -- > Kevinm M WLKMMAS, UCC+WCA, CKWSE CKST > > > -Original Message- > From: John Stevens [mailto:[EMAIL PROTECTED]] > Sent: Monday, December 10, 2001 3:21 AM > To: MS-Exchange Admin Issues > Subject: Information store keeps stopping with error > > > Someone please help > > We have Exchange server 5.5 sp3 > > Our Information keeps stopping and creating files in > the > IMCDATA / IN folder > YT5TW*** > > We delete them and try to start the Information > store back up and 2 > minutes later it does the same thing. > > An error message appears > An application error has occurred and an application > error log is being > generated. > Store.exe > Exceptoin:access violation (oxc005 ), Address > Ox77f7d66e > > Comments appreciated. > > Regards > > John Stevens > MAM Software Ltd > > > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > __ Do You Yahoo!? Send your FREE holiday greetings online! http://greetings.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Information store keeps stopping with error
What kind of hardware is in place on that server ? Any questionable/non-standard ? What are the specs on the box (RAM, Hard drive, etc) ? --- "Lefkovics, William" <[EMAIL PROTECTED]> wrote: > Hi John > > 1) what is reported in the application event log? > (always the first place to > look) > > 2) there are many post-sp3 (and post sp4 probably) > fixes pertaining to > store.exe. Perhaps sp4 is a good idea? > > William Lefkovics, MCSE, A+, ExchangeMVP > > > > -Original Message- > From: John Stevens > To: MS-Exchange Admin Issues > Sent: 12/10/01 3:21 AM > Subject: Information store keeps stopping with error > > Someone please help > > We have Exchange server 5.5 sp3 > > Our Information keeps stopping and creating files in > the > IMCDATA / IN folder > YT5TW*** > > We delete them and try to start the Information > store back up > and 2 minutes later it does the same thing. > > An error message appears > An application error has occurred and an application > error log is being > generated. > Store.exe > Exceptoin:access violation (oxc005 ), Address > Ox77f7d66e > > Comments appreciated. > > Regards > > John Stevens > MAM Software Ltd > > > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > __ Do You Yahoo!? Send your FREE holiday greetings online! http://greetings.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
Re: Information store keeps stopping with error
Apologies for my ignorance but I'm not offay with the term toast the queue.dat I deleted the messages from the imsdata\in folder and rebooted and seemed to do the trick. Thanks for your help. - Original Message - From: "Lefkovics, William" <[EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" <[EMAIL PROTECTED]> Sent: Monday, December 10, 2001 2:13 PM Subject: RE: Information store keeps stopping with error > Probably a malformed message. How did you remove it before? Did you toast > the queue.dat as well? > > Consider following the steps for removing a corrupt message from the imcdata > queue: > http://support.microsoft.com/support/kb/articles/Q293/2/88.ASP > http://support.microsoft.com/default.aspx?scid=kb;FR;q169223 > http://support.microsoft.com/support/kb/articles/Q232/2/79.ASP > > Then look at applying sp4 :o) > > William > > > -Original Message- > From: John Stevens > To: MS-Exchange Admin Issues > Sent: 12/10/01 5:45 AM > Subject: Re: Information store keeps stopping with error > > I have looked back in the event viewer and here is the following. > When we try to start the information store after about 5 minutes it > appears with the Dr watsons error event ID 4097 and then just switches > between > event ID 4182 & 3039 > > Event ID - 4097, Source - Dr Watson, Type - Information, Cat - None > The application, exe\store.dbg, generated an application error The error > occurred on 12/ 9/2001 @ 19:53:29.687 The exception generated was > c005 > at address 77f65141 (RtlFreeHeap) > > Event ID - 4182, Source - MSExchange IMC, Type - Error, Cat - > Internal > Processing > An error was returned from the messaging software the Internet Mail > Service > uses to process messages on the Microsoft Exchange Server. As a result, > the > message in spool file YLQ4ZRZ9 will be retried when the server is > restarted. > > Event ID - 3039, Source - MSExchange IMC, Type - Warning, Cat - > Internal > Processing > The error 0x80040115 was encountered while trying to communicate with > the > message store. An attempt to refresh the connection will be made. If > not > successful, the service will be shut down. > > Event ID - 1005, Source - MSExchange SA, Type - Error, Cat - > Monitoring > Unexpected error <<0xc004 - The Microsoft Exchange Server computer > is > not available. Either there are network problems or the Microsoft > Exchange > Server computer is down for maintenance. Microsoft Exchange Server > Information Store ID no: 8004011d-0526->> occurred. > > Event ID - 4116, Source - MSExchange IMC, Type - Error, Cat - > Internal > Processing > An error was returned from the messaging software the Internet Mail > Service > uses to process messages on the Microsoft Exchange Server. It is > possible > that the piece of mail being processed at the time will be returned to > the > sender as a failed delivery instead of being delivered. The message will > be > moved to the "BAD" folder, if possible, and the error is not a temporary > error. Otherwise it will be retried when the service is restarted. Use > the > appropriate utilities found in the SUPPORT directory of your Exchange CD > to > view and manipulate messages that have been moved to the "BAD" folder > > Event ID - 4094, Source - MSExchange IMC, Type - Error, Cat - > Internal > Processing > The error 0x8004011d occurred while trying to refresh network > connections to > the Information Store. The Internet Mail Service is being shut down. > > Event ID - 4102, Source - MSExchange IMC, Type - Error, Cat - > Internal > Processing > A serious error has occurred while trying to send mail into the Exchange > Information Store. The > Internet Mail Service is being shut down. > > - Original Message - > From: "Lefkovics, William" < <mailto:[EMAIL PROTECTED]> > [EMAIL PROTECTED]> > To: "MS-Exchange Admin Issues" < > <mailto:[EMAIL PROTECTED]> > [EMAIL PROTECTED]> > Sent: Monday, December 10, 2001 1:29 PM > Subject: RE: Information store keeps stopping with error > > > > Hi John > > > > 1) what is reported in the application event log? (always the first > place to > > look) > > > > 2) there are many post-sp3 (and post sp4 probably) fixes pertaining to > > store.exe. Perhaps sp4 is a good idea? > > > > William Lefkovics, MCSE, A+, ExchangeMVP > > > > > > > > -Original Message- > > From: John Stevens > > To: MS-Exchange Admin Issues > > Sent: 12/10/01 3:21 AM > > Subject: Informat
RE: Information store keeps stopping with error
Those "files" you keep deleting are inbound email. It would be a good idea to look in the event log for the red circle things. Then take some data out of there, like the event ID, goto support.microsoft.com and look up an answer : > -- Kevinm M WLKMMAS, UCC+WCA, CKWSE CKST -Original Message- From: John Stevens [mailto:[EMAIL PROTECTED]] Sent: Monday, December 10, 2001 3:21 AM To: MS-Exchange Admin Issues Subject: Information store keeps stopping with error Someone please help We have Exchange server 5.5 sp3 Our Information keeps stopping and creating files in the IMCDATA / IN folder YT5TW*** We delete them and try to start the Information store back up and 2 minutes later it does the same thing. An error message appears An application error has occurred and an application error log is being generated. Store.exe Exceptoin:access violation (oxc005 ), Address Ox77f7d66e Comments appreciated. Regards John Stevens MAM Software Ltd List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Information store keeps stopping with error
Probably a malformed message. How did you remove it before? Did you toast the queue.dat as well? Consider following the steps for removing a corrupt message from the imcdata queue: http://support.microsoft.com/support/kb/articles/Q293/2/88.ASP http://support.microsoft.com/default.aspx?scid=kb;FR;q169223 http://support.microsoft.com/support/kb/articles/Q232/2/79.ASP Then look at applying sp4 :o) William -Original Message- From: John Stevens To: MS-Exchange Admin Issues Sent: 12/10/01 5:45 AM Subject: Re: Information store keeps stopping with error I have looked back in the event viewer and here is the following. When we try to start the information store after about 5 minutes it appears with the Dr watsons error event ID 4097 and then just switches between event ID 4182 & 3039 Event ID - 4097, Source - Dr Watson, Type - Information, Cat - None The application, exe\store.dbg, generated an application error The error occurred on 12/ 9/2001 @ 19:53:29.687 The exception generated was c005 at address 77f65141 (RtlFreeHeap) Event ID - 4182, Source - MSExchange IMC, Type - Error, Cat - Internal Processing An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. As a result, the message in spool file YLQ4ZRZ9 will be retried when the server is restarted. Event ID - 3039, Source - MSExchange IMC, Type - Warning, Cat - Internal Processing The error 0x80040115 was encountered while trying to communicate with the message store. An attempt to refresh the connection will be made. If not successful, the service will be shut down. Event ID - 1005, Source - MSExchange SA, Type - Error, Cat - Monitoring Unexpected error <<0xc004 - The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. Microsoft Exchange Server Information Store ID no: 8004011d-0526->> occurred. Event ID - 4116, Source - MSExchange IMC, Type - Error, Cat - Internal Processing An error was returned from the messaging software the Internet Mail Service uses to process messages on the Microsoft Exchange Server. It is possible that the piece of mail being processed at the time will be returned to the sender as a failed delivery instead of being delivered. The message will be moved to the "BAD" folder, if possible, and the error is not a temporary error. Otherwise it will be retried when the service is restarted. Use the appropriate utilities found in the SUPPORT directory of your Exchange CD to view and manipulate messages that have been moved to the "BAD" folder Event ID - 4094, Source - MSExchange IMC, Type - Error, Cat - Internal Processing The error 0x8004011d occurred while trying to refresh network connections to the Information Store. The Internet Mail Service is being shut down. Event ID - 4102, Source - MSExchange IMC, Type - Error, Cat - Internal Processing A serious error has occurred while trying to send mail into the Exchange Information Store. The Internet Mail Service is being shut down. - Original Message - From: "Lefkovics, William" < <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" < <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]> Sent: Monday, December 10, 2001 1:29 PM Subject: RE: Information store keeps stopping with error > Hi John > > 1) what is reported in the application event log? (always the first place to > look) > > 2) there are many post-sp3 (and post sp4 probably) fixes pertaining to > store.exe. Perhaps sp4 is a good idea? > > William Lefkovics, MCSE, A+, ExchangeMVP > > > > -Original Message- > From: John Stevens > To: MS-Exchange Admin Issues > Sent: 12/10/01 3:21 AM > Subject: Information store keeps stopping with error > > Someone please help > > We have Exchange server 5.5 sp3 > > Our Information keeps stopping and creating files in the > IMCDATA / IN folder > YT5TW*** > > We delete them and try to start the Information store back up > and 2 minutes later it does the same thing. > > An error message appears > An application error has occurred and an application error log is being > generated. > Store.exe > Exceptoin:access violation (oxc005 ), Address Ox77f7d66e > > Comments appreciated. > > Regards > > John Stevens > MAM Software Ltd > > > List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
Re: Information store keeps stopping with error
I have looked back in the event viewer and here is the following. When we try to start the information store after about 5 minutes it appears with the Dr watsons error event ID 4097 and then just switches between event ID 4182 & 3039 Event ID - 4097, Source - Dr Watson, Type - Information, Cat - NoneThe application, exe\store.dbg, generated an application error The erroroccurred on 12/ 9/2001 @ 19:53:29.687 The exception generated was c005at address 77f65141 (RtlFreeHeap) Event ID - 4182, Source - MSExchange IMC, Type - Error, Cat - InternalProcessingAn error was returned from the messaging software the Internet Mail Serviceuses to process messages on the Microsoft Exchange Server. As a result, themessage in spool file YLQ4ZRZ9 will be retried when the server is restarted. Event ID - 3039, Source - MSExchange IMC, Type - Warning, Cat - InternalProcessingThe error 0x80040115 was encountered while trying to communicate with themessage store. An attempt to refresh the connection will be made. If notsuccessful, the service will be shut down. Event ID - 1005, Source - MSExchange SA, Type - Error, Cat - MonitoringUnexpected error <<0xc004 - The Microsoft Exchange Server computer isnot available. Either there are network problems or the Microsoft ExchangeServer computer is down for maintenance. Microsoft Exchange ServerInformation Store ID no: 8004011d-0526->> occurred. Event ID - 4116, Source - MSExchange IMC, Type - Error, Cat - InternalProcessingAn error was returned from the messaging software the Internet Mail Serviceuses to process messages on the Microsoft Exchange Server. It is possiblethat the piece of mail being processed at the time will be returned to thesender as a failed delivery instead of being delivered. The message will bemoved to the "BAD" folder, if possible, and the error is not a temporaryerror. Otherwise it will be retried when the service is restarted. Use theappropriate utilities found in the SUPPORT directory of your Exchange CD toview and manipulate messages that have been moved to the "BAD" folder Event ID - 4094, Source - MSExchange IMC, Type - Error, Cat - InternalProcessingThe error 0x8004011d occurred while trying to refresh network connections tothe Information Store. The Internet Mail Service is being shut down. Event ID - 4102, Source - MSExchange IMC, Type - Error, Cat - InternalProcessingA serious error has occurred while trying to send mail into the ExchangeInformation Store. TheInternet Mail Service is being shut down. - Original Message - From: "Lefkovics, William" <[EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" <[EMAIL PROTECTED]> Sent: Monday, December 10, 2001 1:29 PM Subject: RE: Information store keeps stopping with error > Hi John> > 1) what is reported in the application event log? (always the first place to> look) > > 2) there are many post-sp3 (and post sp4 probably) fixes pertaining to> store.exe. Perhaps sp4 is a good idea?> > William Lefkovics, MCSE, A+, ExchangeMVP> > > > -Original Message-> From: John Stevens> To: MS-Exchange Admin Issues> Sent: 12/10/01 3:21 AM> Subject: Information store keeps stopping with error> > Someone please help > > We have Exchange server 5.5 sp3> > Our Information keeps stopping and creating files in the > IMCDATA / IN folder > YT5TW***> > We delete them and try to start the Information store back up> and 2 minutes later it does the same thing.> > An error message appears> An application error has occurred and an application error log is being > generated. > Store.exe> Exceptoin:access violation (oxc005 ), Address Ox77f7d66e> > Comments appreciated.> > Regards> > John Stevens> MAM Software Ltd> > > > > List Charter and FAQ at:> http://www.sunbelt-software.com/exchange_list_charter.htm> List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Information store keeps stopping with error
Hi John 1) what is reported in the application event log? (always the first place to look) 2) there are many post-sp3 (and post sp4 probably) fixes pertaining to store.exe. Perhaps sp4 is a good idea? William Lefkovics, MCSE, A+, ExchangeMVP -Original Message- From: John Stevens To: MS-Exchange Admin Issues Sent: 12/10/01 3:21 AM Subject: Information store keeps stopping with error Someone please help We have Exchange server 5.5 sp3 Our Information keeps stopping and creating files in the IMCDATA / IN folder YT5TW*** We delete them and try to start the Information store back up and 2 minutes later it does the same thing. An error message appears An application error has occurred and an application error log is being generated. Store.exe Exceptoin:access violation (oxc005 ), Address Ox77f7d66e Comments appreciated. Regards John Stevens MAM Software Ltd List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
