Re: [Finale] Finale and an ongoing problem
yes, sometimes giving finale three middle fingers does the trick... on that note, time for a break :-) >When I first read this suggestion I thought it was a bit flakey. >But over the past few days, whenever I re-encountered the bug I ran >my middle 3 fingers over the QWERTY keyboard. Back in business. Go >figure. > >Good call jef. well, to be honest, wasn't anything clever, i think i discovered it one day giving it the classic fix for malfunctioning machines: smack / slap it until it works right. worked for this guy, so it had to for me: http://www.youtube.com/watch?v=RCXvn5zeFwg ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Finale and an ongoing problem
When I first read this suggestion I thought it was a bit flakey. But over the past few days, whenever I re-encountered the bug I ran my middle 3 fingers over the QWERTY keyboard. Back in business. Go figure. Good call jef. J D Thomas ThomaStudios On Jul 18, 2012, at 8:00 AM, SN jef chippewa wrote: > > i have had some luck unsticking metatools by running my hands across > the keyboard a few times, does this work afor anyone else? > > ___ > Finale mailing list > Finale@shsu.edu > http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Finale and an ongoing problem
On Jul 18, 2012, at 8:00 AM, SN jef chippewa wrote: > > i have had some luck unsticking metatools by running my hands across > the keyboard a few times, does this work afor anyone else? The Uri Geller approach? :) Chuck > > ___ > Finale mailing list > Finale@shsu.edu > http://lists.shsu.edu/mailman/listinfo/finale Chuck Israels 8831 SE 12th Ave. Portland, OR 97202-7097 land line: (503) 954-2107 cell phone: (360) 201-3434 ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Finale and an ongoing problem
A colleague thinks I am a genius because I have twice repaired her computer by doing just that. The other time I repaired it by switching on the monitor. Cheers, Lawrence On 18 July 2012 16:00, SN jef chippewa wrote: > > i have had some luck unsticking metatools by running my hands across > the keyboard a few times, does this work afor anyone else? > > ___ > Finale mailing list > Finale@shsu.edu > http://lists.shsu.edu/mailman/listinfo/finale > -- Lawrenceyates.co.uk ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Finale and an ongoing problem
i have had some luck unsticking metatools by running my hands across the keyboard a few times, does this work afor anyone else? ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Finale and an ongoing problem
Hi Aaron, I think this is a different phenomenon and is probably Mac related. Chuck On Jul 14, 2012, at 9:07 AM, Aaron Sherber wrote: > I've had something similar happen for years on Windows with different > Finale versions, different Windows versions, and different computers. In > my case, it's some kind of stuck key on my numpad; if I give all the > numpad keys a good tap, the stuck metatool key unsticks. > > Aaron. > > > On 7/14/2012 11:48 AM, Chuck Israels wrote: >> Hi Steve and David, >> >> This has happened to me (OS 10.7.4) - maybe three times, and I took it to be >> something unique to my system or perhaps my computer use habits. It didn't >> occur to me to think that it might be an integral Finale bug, but I have >> experienced this phenomenon. It has always happened with an expression >> assignment meta tool, and when it becomes stuck, there is no way to assign a >> different expression other than the one with which Finale has become stuck - >> even by trying to select one from the expression dialog window. Simply >> quitting and restarting Finale isn't enough to cure the problem, but I have >> had success with a complete system shutdown and restart. This has only >> happened (I think) when Finale has been up and running, and in heavy use for >> quite a long period, and this may be why the behavior is difficult to >> duplicate so MM can find the bug. Perhaps there might be some tidbit of >> information in how I remember the experience that could be useful - though I >> don't know if I've added a real clue or not. >> >> Chuck >> >> >> >> >> On Jul 14, 2012, at 5:33 AM, Fiskum, Steve wrote: >> >>> Hello David, >>> >>> That's a good idea but unfortunately this does not affect any other OSX >>> program. It only affects Finale. When the metatool is stuck you can go into >>> a different app to see if the sticking occurs there and it does not. When >>> you go back to Finale the metatool key is still stuck. Not sure Apple can >>> help us here since Finale is the only OSX app that does this. something is >>> wrong in Finale's code. >>> >>> Steve >>> >>> From: finale-boun...@shsu.edu [finale-boun...@shsu.edu] On Behalf Of David >>> H. Bailey [dhbai...@davidbaileymusicstudio.com] >>> Sent: Saturday, July 14, 2012 4:16 AM >>> >>> Since this appears to be a Mac/OSX/Finale thing, has anybody contacted >>> Apple to see if there might be some other applications which musicians >>> don't ordinarily use which are encountering the same problem? Or >>> perhaps Apple tech support can better troubleshoot the problem since >>> their tech support department is much larger than Finale's and is much >>> more conversant in the deep inner workings of OSX. >>> >>> Since there are a number of Finale users who are working on Macs, it >>> might be worthwhile to try to pull another tech support team into the >>> problem. >>> >>> >>> >>> >>> -- >>> David H. Bailey >>> dhbai...@davidbaileymusicstudio.com >>> >>> >>> ___ >>> Finale mailing list >>> Finale@shsu.edu >>> http://lists.shsu.edu/mailman/listinfo/finale >>> >>> ___ >>> Finale mailing list >>> Finale@shsu.edu >>> http://lists.shsu.edu/mailman/listinfo/finale >> Chuck Israels >> 8831 SE 12th Ave. >> Portland, OR 97202-7097 >> >> land line: (503) 954-2107 >> cell phone: (360) 201-3434 >> >> >> >> >> ___ >> Finale mailing list >> Finale@shsu.edu >> http://lists.shsu.edu/mailman/listinfo/finale > > > > > ___ > Finale mailing list > Finale@shsu.edu > http://lists.shsu.edu/mailman/listinfo/finale Chuck Israels 8831 SE 12th Ave. Portland, OR 97202-7097 land line: (503) 954-2107 cell phone: (360) 201-3434 ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Finale and an ongoing problem
I've had something similar happen for years on Windows with different Finale versions, different Windows versions, and different computers. In my case, it's some kind of stuck key on my numpad; if I give all the numpad keys a good tap, the stuck metatool key unsticks. Aaron. On 7/14/2012 11:48 AM, Chuck Israels wrote: > Hi Steve and David, > > This has happened to me (OS 10.7.4) - maybe three times, and I took it to be > something unique to my system or perhaps my computer use habits. It didn't > occur to me to think that it might be an integral Finale bug, but I have > experienced this phenomenon. It has always happened with an expression > assignment meta tool, and when it becomes stuck, there is no way to assign a > different expression other than the one with which Finale has become stuck - > even by trying to select one from the expression dialog window. Simply > quitting and restarting Finale isn't enough to cure the problem, but I have > had success with a complete system shutdown and restart. This has only > happened (I think) when Finale has been up and running, and in heavy use for > quite a long period, and this may be why the behavior is difficult to > duplicate so MM can find the bug. Perhaps there might be some tidbit of > information in how I remember the experience that could be useful - though I > don't know if I've added a real clue or not. > > Chuck > > > > > On Jul 14, 2012, at 5:33 AM, Fiskum, Steve wrote: > >> Hello David, >> >> That's a good idea but unfortunately this does not affect any other OSX >> program. It only affects Finale. When the metatool is stuck you can go into >> a different app to see if the sticking occurs there and it does not. When >> you go back to Finale the metatool key is still stuck. Not sure Apple can >> help us here since Finale is the only OSX app that does this. something is >> wrong in Finale's code. >> >> Steve >> >> From: finale-boun...@shsu.edu [finale-boun...@shsu.edu] On Behalf Of David >> H. Bailey [dhbai...@davidbaileymusicstudio.com] >> Sent: Saturday, July 14, 2012 4:16 AM >> >> Since this appears to be a Mac/OSX/Finale thing, has anybody contacted >> Apple to see if there might be some other applications which musicians >> don't ordinarily use which are encountering the same problem? Or >> perhaps Apple tech support can better troubleshoot the problem since >> their tech support department is much larger than Finale's and is much >> more conversant in the deep inner workings of OSX. >> >> Since there are a number of Finale users who are working on Macs, it >> might be worthwhile to try to pull another tech support team into the >> problem. >> >> >> >> >> -- >> David H. Bailey >> dhbai...@davidbaileymusicstudio.com >> >> >> ___ >> Finale mailing list >> Finale@shsu.edu >> http://lists.shsu.edu/mailman/listinfo/finale >> >> ___ >> Finale mailing list >> Finale@shsu.edu >> http://lists.shsu.edu/mailman/listinfo/finale > Chuck Israels > 8831 SE 12th Ave. > Portland, OR 97202-7097 > > land line: (503) 954-2107 > cell phone: (360) 201-3434 > > > > > ___ > Finale mailing list > Finale@shsu.edu > http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Finale and an ongoing problem
Hi Steve and David, This has happened to me (OS 10.7.4) - maybe three times, and I took it to be something unique to my system or perhaps my computer use habits. It didn't occur to me to think that it might be an integral Finale bug, but I have experienced this phenomenon. It has always happened with an expression assignment meta tool, and when it becomes stuck, there is no way to assign a different expression other than the one with which Finale has become stuck - even by trying to select one from the expression dialog window. Simply quitting and restarting Finale isn't enough to cure the problem, but I have had success with a complete system shutdown and restart. This has only happened (I think) when Finale has been up and running, and in heavy use for quite a long period, and this may be why the behavior is difficult to duplicate so MM can find the bug. Perhaps there might be some tidbit of information in how I remember the experience that could be useful - though I don't know if I've added a real clue or not. Chuck On Jul 14, 2012, at 5:33 AM, Fiskum, Steve wrote: > Hello David, > > That's a good idea but unfortunately this does not affect any other OSX > program. It only affects Finale. When the metatool is stuck you can go into a > different app to see if the sticking occurs there and it does not. When you > go back to Finale the metatool key is still stuck. Not sure Apple can help us > here since Finale is the only OSX app that does this. something is wrong in > Finale's code. > > Steve > > From: finale-boun...@shsu.edu [finale-boun...@shsu.edu] On Behalf Of David H. > Bailey [dhbai...@davidbaileymusicstudio.com] > Sent: Saturday, July 14, 2012 4:16 AM > > Since this appears to be a Mac/OSX/Finale thing, has anybody contacted > Apple to see if there might be some other applications which musicians > don't ordinarily use which are encountering the same problem? Or > perhaps Apple tech support can better troubleshoot the problem since > their tech support department is much larger than Finale's and is much > more conversant in the deep inner workings of OSX. > > Since there are a number of Finale users who are working on Macs, it > might be worthwhile to try to pull another tech support team into the > problem. > > > > > -- > David H. Bailey > dhbai...@davidbaileymusicstudio.com > > > ___ > Finale mailing list > Finale@shsu.edu > http://lists.shsu.edu/mailman/listinfo/finale > > ___ > Finale mailing list > Finale@shsu.edu > http://lists.shsu.edu/mailman/listinfo/finale Chuck Israels 8831 SE 12th Ave. Portland, OR 97202-7097 land line: (503) 954-2107 cell phone: (360) 201-3434 ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Finale and an ongoing problem
Hello David, That's a good idea but unfortunately this does not affect any other OSX program. It only affects Finale. When the metatool is stuck you can go into a different app to see if the sticking occurs there and it does not. When you go back to Finale the metatool key is still stuck. Not sure Apple can help us here since Finale is the only OSX app that does this. something is wrong in Finale's code. Steve From: finale-boun...@shsu.edu [finale-boun...@shsu.edu] On Behalf Of David H. Bailey [dhbai...@davidbaileymusicstudio.com] Sent: Saturday, July 14, 2012 4:16 AM Since this appears to be a Mac/OSX/Finale thing, has anybody contacted Apple to see if there might be some other applications which musicians don't ordinarily use which are encountering the same problem? Or perhaps Apple tech support can better troubleshoot the problem since their tech support department is much larger than Finale's and is much more conversant in the deep inner workings of OSX. Since there are a number of Finale users who are working on Macs, it might be worthwhile to try to pull another tech support team into the problem. -- David H. Bailey dhbai...@davidbaileymusicstudio.com ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Finale and an ongoing problem
On 7/13/2012 10:46 PM, Fiskum, Steve wrote: > Hello JD, > > This is a well known issue and MM has heard of this. I've had > discussions with them about this and I know other publisher > heads-of-households who have had recent discussions with them about > this. Frankly, this has been going on for many versions since we > moved to OSX and y unfortunately MM has had many other pressing > things to deal with other than to fix an issue that is not easily > traceable uisng consistent methods. The problem is that metatools are > sticking on the MAC. The most common reaction is that it's a user > problem either hardware or user error. After a bit of time though the > user realizes that it is Finale. Until we can really pin-point where > this is coming from it is really difficult for MM to track this down > and find a solution. I've been trying for many years to find the > cause because it breaks my workflow all the time. > > Please keep us all informed if you are able to "make" this happen. I > would love to tackle this huge bug. > [snip] Since this appears to be a Mac/OSX/Finale thing, has anybody contacted Apple to see if there might be some other applications which musicians don't ordinarily use which are encountering the same problem? Or perhaps Apple tech support can better troubleshoot the problem since their tech support department is much larger than Finale's and is much more conversant in the deep inner workings of OSX. Since there are a number of Finale users who are working on Macs, it might be worthwhile to try to pull another tech support team into the problem. -- David H. Bailey dhbai...@davidbaileymusicstudio.com ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Finale and an ongoing problem
Hello JD, This is a well known issue and MM has heard of this. I've had discussions with them about this and I know other publisher heads-of-households who have had recent discussions with them about this. Frankly, this has been going on for many versions since we moved to OSX and y unfortunately MM has had many other pressing things to deal with other than to fix an issue that is not easily traceable uisng consistent methods. The problem is that metatools are sticking on the MAC. The most common reaction is that it's a user problem either hardware or user error. After a bit of time though the user realizes that it is Finale. Until we can really pin-point where this is coming from it is really difficult for MM to track this down and find a solution. I've been trying for many years to find the cause because it breaks my workflow all the time. Please keep us all informed if you are able to "make" this happen. I would love to tackle this huge bug. Steve From: finale-boun...@shsu.edu [finale-boun...@shsu.edu] On Behalf Of J D Thomas [j...@thomastudios.com] Sent: Friday, July 13, 2012 4:28 PM To: finale@shsu.edu Subject: [Finale] Finale and an ongoing problem Here's one for the weird and unexplainable. Even tech support at MM has no answer, so I throw it up for the edification and advice of the collective knowledge here. I've had an ongoing problem with Finale for quite some time. It happens in Finale 2007, 2011, and 2012. I'm on a Mac 10.6.8 (but I also had it on 10.5.8 Leopard as well). MacPro 2 x 2.8GHz Quad-Core Intel Xeon. I am a keyboard fanatic; I really don't like using the mouse unless there is no other way. So I have always made copious use of the built-in metatools in Finale, ever since version 2.0 back in the dark ages. I also have used keyboard macro programs but this issue is solely within Finale and involves only their metatools. I will be editing a file and everything will be fine. I use the numeric keypad to execute metatools and I have a system I've developed for every tool and every file I work in so that it is easy to remember file to file. What happens is that all of a sudden Finale stops recognizing the numeric keypad for metatools. I hold down a number, click, and whatever tool I'm in, up comes the usual dialog box as if I just double-clicked. The numbers along the QWERTY will work however--sometimes. I have had numerous experiences lately where Finale will get stubborn and NONE of the keys work, including ones I've programmed for letter keys. In fact, if I click in the score with any tool, Finale will steadfastly place the last entered element I used for that tool. This happens with Articulations, Clefs, Expressions, you name it. Every tool that utilizes metatools. Quitting and relaunching the program never helps. Logging out and back in works sometimes. Restarting seems to work all or most of the time. But the issue keep recurring at some point, even after a restart. And it's pissing me off! It's not the keyboard because I've had the same problem with 4 different ones, wired and wireless. Doug at tech support finally threw in the towel stating they'd heard nothing along these lines from any other user and he tried everything he could think of to no avail. I then considered that it just might be a user account issue, since I've use the same user account for the past 3-4 years or so, and it's the same MacPro. So I set up a new, virgin user account, started editing away in Finale 2012, and bang, this morning it happened again! Just like all the other times. If anyone has any suggestions, advice, I'm all ears. The new user account was my last stab. I am at a loss. J D Thomas ThomaStudios ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Finale and an ongoing problem
I've never used the numeric keypad for metatools, but I don't think that is the issue. I have had metatools stop working in the way you describe on a few occasions. I have taken it as evidence of flaky behaviour before a crash, and rebooted the computer. That cleared it up. It is not an ongoing issue for me, though. I am on a 2 X 2 GHz duo-core Intel Xeon, OS 10.6.8 like you. Christopher On Fri Jul 13, at FridayJul 13 5:28 PM, J D Thomas wrote: > Here's one for the weird and unexplainable. Even tech support at MM has no > answer, so I throw it up for the edification and advice of the collective > knowledge here. > > I've had an ongoing problem with Finale for quite some time. It happens in > Finale 2007, 2011, and 2012. I'm on a Mac 10.6.8 (but I also had it on > 10.5.8 Leopard as well). MacPro 2 x 2.8GHz Quad-Core Intel Xeon. > > I am a keyboard fanatic; I really don't like using the mouse unless there is > no other way. So I have always made copious use of the built-in metatools in > Finale, ever since version 2.0 back in the dark ages. I also have used > keyboard macro programs but this issue is solely within Finale and involves > only their metatools. > > I will be editing a file and everything will be fine. I use the numeric > keypad to execute metatools and I have a system I've developed for every tool > and every file I work in so that it is easy to remember file to file. > > What happens is that all of a sudden Finale stops recognizing the numeric > keypad for metatools. I hold down a number, click, and whatever tool I'm in, > up comes the usual dialog box as if I just double-clicked. The numbers along > the QWERTY will work however--sometimes. I have had numerous experiences > lately where Finale will get stubborn and NONE of the keys work, including > ones I've programmed for letter keys. In fact, if I click in the score with > any tool, Finale will steadfastly place the last entered element I used for > that tool. This happens with Articulations, Clefs, Expressions, you name it. > Every tool that utilizes metatools. > > Quitting and relaunching the program never helps. Logging out and back in > works sometimes. Restarting seems to work all or most of the time. But the > issue keep recurring at some point, even after a restart. And it's pissing > me off! > > It's not the keyboard because I've had the same problem with 4 different > ones, wired and wireless. > > Doug at tech support finally threw in the towel stating they'd heard nothing > along these lines from any other user and he tried everything he could think > of to no avail. > > I then considered that it just might be a user account issue, since I've use > the same user account for the past 3-4 years or so, and it's the same MacPro. > So I set up a new, virgin user account, started editing away in Finale 2012, > and bang, this morning it happened again! Just like all the other times. > > If anyone has any suggestions, advice, I'm all ears. The new user account > was my last stab. > > I am at a loss. > > J D Thomas > ThomaStudios > > > ___ > Finale mailing list > Finale@shsu.edu > http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
