Re: Faulty keyboard ?/poor repair job
On 11-Feb-06, at 1:07 AM, Geoffrey Peters wrote: Yes. Find another Apple reseller, and report him to Apple Computer. He exhibits the *totally* wrong attitude for him to be selling, let alone fixing, Macs. Geoffrey Hi Geoffrey, Thanks for your reply. I have located another service center and it appears they will be dealing with it now. As for the keyboard, this guy really did a poor job of installing it. It does not appear to be seated properly like the original one was and protrudes very noticeably on the right side and bottom. What a pain in the neck !! I hope Apple deals appropriately with this guy - not only for telling me to not call them about any repairs he was doing but for doing such a poor job of the installation and not even bothering to test it before returning it to me !! Amber -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:G-Books@mail.maclaunch.com To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---
Re: Faulty keyboard ?
On 11-Feb-06, at 6:28 AM, [EMAIL PROTECTED] wrote: Yell bloody murder! It isn't up to the tech to decide whether or not the feature is important. Apple provides it, touts it. I'd do three things: 1) move up the chain at that store - complain to the service manager, manager and owner. Demand that it be fixed properly. 2) report the matter to Apple's customer service. 3) if you don't get satisfaction move to another dealer david Hi David, Thanks - I spent a couple hours on the phone with Apple on Saturday - very frustrating but it eventually got sorted out. I am definitely going to be speaking to the Manager at the store tomorrow too. It seems this service tech is the only one who works in the service department so there is nobody there above him. He reports to the store manager. I do not want this service tech working on my Powerbook any further though given what has transpired thus far. I just don't trust him with it anymore. I am going to take it to another service provider that Apple has already talked to. The store called me after Apple talked to them and informed me that they will make arrangements to have it fixed.We'll see how it goes. Amber -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:G-Books@mail.maclaunch.com To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---
Faulty keyboard ?
I just had my 15 AL PB keyboard replaced at a local Apple authorized repair center. My other keyboard was backlit and was being replaced as it was defective (i.e. caps lock did not work properly, keys were not striking properly). However, when I got home and started using it in a less well lit room, I noticed that a number of the keys are not backlit at all. i.e. various letter keys on either end, almost all the number keys and all the directional keys on the bottom right. I called the place it had just been installed and asked if he had tested the backlighting. He said why would I bother testing it - it's a brand new keyboard and then said the keys all work don't they ? like they all type the right letter or symbol? I replied yes and he said well, it's not exactly a priority for me to fix it if they just don't light up..does it really matter ? Anyway, I honestly find this really irritating as I now have to leave my PB with him again for an entire day and he said he doesn't think he can fit me in for a few days now. I am not sure how these backlit keyboards are installed - is this likely a fault in the way he put it in or possibly something defective with the keyboard itself ? It is all being repaired under Applecare so wondering if I should request another keyboard instead ? Any suggestions ? Amber -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:G-Books@mail.maclaunch.com To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---
Re: Faulty keyboard ?
Stardate 060211.00:07 -0800. A subspace message from Amber Robey reads: I just had my 15 AL PB keyboard replaced ... well, it's not exactly a priority for me to fix it if they just don't light up..does it really matter ? Any suggestions ? Yes. Find another Apple reseller, and report him to Apple Computer. He exhibits the *totally* wrong attitude for him to be selling, let alone fixing, Macs. Geoffrey -- -- Endian Little Hate I --- -- I'm afraid music in the modern idiom is too repetitive for my tastes ... although the rhythm does have a certain hypnotic effect. -- Brains (International Rescue Engineer, 'Thunderbirds' (c) Gerry Anderson 1969) -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:G-Books@mail.maclaunch.com To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---
Re: Faulty keyboard ?
On 2/11/06 3:07 AM, Amber Robey [EMAIL PROTECTED] wrote: I just had my 15 AL PB keyboard replaced at a local Apple authorized repair center. My other keyboard was backlit and was being replaced as it was defective (i.e. caps lock did not work properly, keys were not striking properly). However, when I got home and started using it in a less well lit room, I noticed that a number of the keys are not backlit at all. i.e. various letter keys on either end, almost all the number keys and all the directional keys on the bottom right. I called the place it had just been installed and asked if he had tested the backlighting. He said why would I bother testing it - it's a brand new keyboard and then said the keys all work don't they ? like they all type the right letter or symbol? I replied yes and he said well, it's not exactly a priority for me to fix it if they just don't light up..does it really matter ? Anyway, I honestly find this really irritating as I now have to leave my PB with him again for an entire day and he said he doesn't think he can fit me in for a few days now. I am not sure how these backlit keyboards are installed - is this likely a fault in the way he put it in or possibly something defective with the keyboard itself ? It is all being repaired under Applecare so wondering if I should request another keyboard instead ? Any suggestions ? Yell bloody murder! It isn't up to the tech to decide whether or not the feature is important. Apple provides it, touts it. I'd do three things: 1) move up the chain at that store - complain to the service manager, manager and owner. Demand that it be fixed properly. 2) report the matter to Apple's customer service. 3) if you don't get satisfaction move to another dealer david -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:G-Books@mail.maclaunch.com To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---
Re: Faulty keyboard ?
Amber... Not only does your local Apple authorized repair center dude exhibit a cavalier attitude toward his customer (especially one who comes in with AppleCare to deal with an issue with a covered computer, which, of course, covers him entirely and insures that he is paid what he has contracted to be paid), but he also just does not get Apple. Regardless of his heresy, well, it's not exactly a priority for me to fix it if they just don't light up, he's smoking the drapes when he asks an Apple user, ..does it really matter? Duh. You'd better believe it matters. It mattered to Apple, who designed it. It mattered to me when I bought it. And, it matters to me, now that it doesn't work. If it don't light up, it ain't working, doofus! I think you need to call AppleCare and blow the whistle on this idiot. If it is a new keyboard and it isn't lit, the problem is not with the keyboard, now is it? Tell me, does a failing power supply or a failing power board--or whatever--I say, does THAT matter? He's already fixed it once; he is duty bound to figure out your problem in short order. If he has not figured out the problem and has tried to return to you a still-defective machine to you as though it is repaired, he is being paid by AppleCare for something he did not fix. That, dear Amber, is fraud. If he's done that to you, he has done it to hundreds of others. rb === San Bernardino, CA 92404 PS You're doing a good job as Nanny; don't let the eggheads get you down. -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:G-Books@mail.maclaunch.com To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---
