Re: Replacing hard drive in PowerBook under extended AppleCare?

2005-09-14 Thread Clark Martin

At 10:50 PM -0500 9/13/05, Steve Fuller wrote:
if you are concerned about the Applecare warranty, then you could 
probably have an Apple certified technician replace the drive. 
Apple might continue to cover the warranty then.




About six months ago, AppleCare told me that I couldn't even do 
that--that I was stuck with the drive I originally bought with my 
PowerBook (Ti G4 667 rev. 2). This struck me as draconian, but 
there didn't seem anything I could do about it. (Now that the 
computer is out of warranty I am planning on replacing the drive.)


That's interesting. I could understand them not covering the drive, 
but to not cover the rest of the warranty seems a bit odd. I wonder 
if that could be challenged under the Magnuson-Moss act. That one 
comes up a lot when a car dealer will try and invalidate a car 
warranty claim based on the fact that an aftermarket part is 
installed on the car (one that does not have anything to do with 
problem being covered under warranty). For example, I replace the 
shifter in my car myself, the water pump fails, and the dealer won't 
cover the water pump failure even though it's covered under warranty.


One problem is that changing a hard drive on an iBook involves taking 
apart most of the laptop.

--
Clark Martin
Redwood City, CA, USA
Macintosh / Internet Consulting

I'm a designated driver on the Information Super Highway

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Re: Replacing hard drive in PowerBook under extended AppleCare?

2005-09-14 Thread Steve Fuller


On Sep 14, 2005, at 1:25 AM, Clark Martin wrote:


At 10:50 PM -0500 9/13/05, Steve Fuller wrote:

if you are concerned about the Applecare warranty, then you  
could probably have an Apple certified technician replace the  
drive. Apple might continue to cover the warranty then.





About six months ago, AppleCare told me that I couldn't even do  
that--that I was stuck with the drive I originally bought with my  
PowerBook (Ti G4 667 rev. 2). This struck me as draconian, but  
there didn't seem anything I could do about it. (Now that the  
computer is out of warranty I am planning on replacing the drive.)




That's interesting. I could understand them not covering the  
drive, but to not cover the rest of the warranty seems a bit odd.  
I wonder if that could be challenged under the Magnuson-Moss act.  
That one comes up a lot when a car dealer will try and invalidate  
a car warranty claim based on the fact that an aftermarket part is  
installed on the car (one that does not have anything to do with  
problem being covered under warranty). For example, I replace the  
shifter in my car myself, the water pump fails, and the dealer  
won't cover the water pump failure even though it's covered under  
warranty.




One problem is that changing a hard drive on an iBook involves  
taking apart most of the laptop.


If the installation is done by Apple, or an Apple certified  
technician, this should not be a problem. They still warranteed my  
powerbook after they replaced the hinge clutch assembly, and that  
involved taking a good portion of my 17 PB apart I'm sure. I can  
understand voiding applecare if I replace the drive, but not if an  
authorized service center does it for me. I wonder if the same holds  
true if you were to buy your hard drive from Apple? My guess is  
probably not.


Steve

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Re: Replacing hard drive in PowerBook under extended AppleCare?

2005-09-14 Thread David Brostoff

At 7:33 AM -0500 on 9/14/05, Steve Fuller wrote:

If the installation is done by Apple, or an Apple certified 
technician, this should not be a problem. They still warranteed my 
powerbook after they replaced the hinge clutch assembly, and that 
involved taking a good portion of my 17 PB apart I'm sure. I can 
understand voiding applecare if I replace the drive, but not if an 
authorized service center does it for me. I wonder if the same holds 
true if you were to buy your hard drive from Apple? My guess is 
probably not.


In my case, Apple told me I could not upgrade the drive, even by an 
Apple certified service dealer. As I said, I thought this was rather 
draconian.


David



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Re: Replacing hard drive in PowerBook under extended AppleCare?

2005-09-14 Thread David Brostoff

At 10:50 PM -0500 on 9/13/05, Steve Fuller wrote:

That's interesting. I could understand them not covering the drive, 
but to not cover the rest of the warranty seems a bit odd. I wonder 
if that could be challenged under the Magnuson-Moss act. That one 
comes up a lot when a car dealer will try and invalidate a car 
warranty claim based on the fact that an aftermarket part is 
installed on the car (one that does not have anything to do with 
problem being covered under warranty). For example, I replace the 
shifter in my car myself, the water pump fails, and the dealer won't 
cover the water pump failure even though it's covered under warranty.


I agree with you, Counselor, but the court (Apple) told me that if 
they saw the drive was replaced, they would assume that was the cause 
of any other problem. That was their rule and there was no reasoning 
with them about it.


David

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Re: Replacing hard drive in PowerBook under extended AppleCare?

2005-09-14 Thread Timothy Luoma


On Sep 14, 2005, at 2:19 PM, David Brostoff wrote:

At 10:50 PM -0500 on 9/13/05, Steve Fuller wrote:

That's interesting. I could understand them not covering the  
drive, but to not cover the rest of the warranty seems a bit odd.  
I wonder if that could be challenged under the Magnuson-Moss act.  
That one comes up a lot when a car dealer will try and invalidate  
a car warranty claim based on the fact that an aftermarket part is  
installed on the car (one that does not have anything to do with  
problem being covered under warranty). For example, I replace the  
shifter in my car myself, the water pump fails, and the dealer  
won't cover the water pump failure even though it's covered under  
warranty.


I agree with you, Counselor, but the court (Apple) told me that if  
they saw the drive was replaced, they would assume that was the  
cause of any other problem. That was their rule and there was no  
reasoning with them about it.


I can vouch for the fact that they blamed my 3rd party RAM for a hard  
drive problem that I was having.


I remember reading somewhere about someone's experience working in a  
tech support call center where their job was basically to get people  
off the phone ASAP.  He struggled with the fact that helping someone  
took too long and would reflect poorly on his evaluation.  One of his  
superiors had mastered the kill of We only support the original  
configuration meaning that he could essentially end any request for  
help if you had even installed any software on the computer!  Wish I  
could find the link now, it was amusing in a sad sort of way.


TjL


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Re: Replacing hard drive in PowerBook under extended AppleCare?

2005-09-13 Thread David Brostoff

At 7:15 PM -0500 on 9/12/05, Steve Fuller wrote:

if you are concerned about the Applecare warranty, then you could 
probably have an Apple certified technician replace the drive. Apple 
might continue to cover the warranty then.


About six months ago, AppleCare told me that I couldn't even do 
that--that I was stuck with the drive I originally bought with my 
PowerBook (Ti G4 667 rev. 2). This struck me as draconian, but there 
didn't seem anything I could do about it. (Now that the computer is 
out of warranty I am planning on replacing the drive.)


David

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Re: Replacing hard drive in PowerBook under extended AppleCare?

2005-09-13 Thread Laurent Daudelin
on 13/09/05 22:12, David Brostoff at [EMAIL PROTECTED] wrote:

 At 7:15 PM -0500 on 9/12/05, Steve Fuller wrote:
 
 if you are concerned about the Applecare warranty, then you could
 probably have an Apple certified technician replace the drive. Apple
 might continue to cover the warranty then.
 
 About six months ago, AppleCare told me that I couldn't even do
 that--that I was stuck with the drive I originally bought with my
 PowerBook (Ti G4 667 rev. 2). This struck me as draconian, but there
 didn't seem anything I could do about it. (Now that the computer is
 out of warranty I am planning on replacing the drive.)
 
 David

Yes, I agree that it is kind of a stupid policy. When you get extended
AppleCare, that means that you are locked to your drive for 3 years. Sure,
there are portable FireWire enclosures, but it's not as convenient as having
the hard disk space internally...

-Laurent.
-- 

Laurent Daudelin   AIM/iChat: LaurentDaudelinhttp://nemesys.dyndns.org
Logiciels Nemesys Software   mailto:[EMAIL PROTECTED]

padded cell: n. Where you put lusers so they can't hurt anything. A program
that limits a luser to a carefully restricted subset of the capabilities of
the host system (for example, the `rsh(1)' utility on USG Unix). Note that
this is different from an iron box because it is overt and not aimed at
enforcing security so much as protecting others (and the luser) from the
consequences of the luser's boundless naivete (see naive). Also `padded cell
environment'.



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Re: Replacing hard drive in PowerBook under extended AppleCare?

2005-09-13 Thread Steve Fuller
if you are concerned about the Applecare warranty, then you could  
probably have an Apple certified technician replace the drive.  
Apple might continue to cover the warranty then.




About six months ago, AppleCare told me that I couldn't even do  
that--that I was stuck with the drive I originally bought with my  
PowerBook (Ti G4 667 rev. 2). This struck me as draconian, but  
there didn't seem anything I could do about it. (Now that the  
computer is out of warranty I am planning on replacing the drive.)


That's interesting. I could understand them not covering the drive,  
but to not cover the rest of the warranty seems a bit odd. I wonder  
if that could be challenged under the Magnuson-Moss act. That one  
comes up a lot when a car dealer will try and invalidate a car  
warranty claim based on the fact that an aftermarket part is  
installed on the car (one that does not have anything to do with  
problem being covered under warranty). For example, I replace the  
shifter in my car myself, the water pump fails, and the dealer won't  
cover the water pump failure even though it's covered under warranty.


Steve

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Replacing hard drive in PowerBook under extended AppleCare?

2005-09-12 Thread Laurent Daudelin
I've checked some tests done on the newest Seagate Momemtum drive, a 120GB,
5400RPM drive with 8MB cache. The results were pretty impressive when
compared to other drives that had slower rotational speeds.

So, with that drive around $230, I was wondering if I would break my
AppleCare extended warranty if I was to replace the internal, original 80GB
in my PowerBook 17 with one of those.

Anybody knows for sure?

-Laurent.
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 Usual disclaimers apply ***


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Re: Replacing hard drive in PowerBook under extended AppleCare?

2005-09-12 Thread Tom Ethen
I was told at the Apple Store that the drive in PowerBooks (I have a 12) is
not a user replaceable item and will void your warranty if you  open the
cast to  replace it.

Tom


On 9/12/05 1:36 PM, Laurent Daudelin [EMAIL PROTECTED]
wrote:

 I've checked some tests done on the newest Seagate Momemtum drive, a 120GB,
 5400RPM drive with 8MB cache. The results were pretty impressive when
 compared to other drives that had slower rotational speeds.
 
 So, with that drive around $230, I was wondering if I would break my
 AppleCare extended warranty if I was to replace the internal, original 80GB
 in my PowerBook 17 with one of those.
 
 Anybody knows for sure?
 
 -Laurent.


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Re: Replacing hard drive in PowerBook under extended AppleCare?

2005-09-12 Thread Jim Manley


On Sep 12, 2005, at 2:50 PM, Tom Ethen wrote:

I was told at the Apple Store that the drive in PowerBooks (I have  
a 12) is
not a user replaceable item and will void your warranty if you   
open the

cast to  replace it.


Go for an external drive!

Jim

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Re: Replacing hard drive in PowerBook under extended AppleCare?

2005-09-12 Thread Steve Fuller


On Sep 12, 2005, at 3:50 PM, Tom Ethen wrote:

I was told at the Apple Store that the drive in PowerBooks (I have  
a 12) is
not a user replaceable item and will void your warranty if you   
open the

cast to  replace it.


if you are concerned about the Applecare warranty, then you could  
probably have an Apple certified technician replace the drive. Apple  
might continue to cover the warranty then.


Steve

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