Re: [Bulk] Re: [Bulk] Re: Hard drive failing
On Mar 21, 2010, at 9:02 PM, John Carmonne wrote: The seagate site includes Apple and all the OS's as tabbed choices while filling out the online form, so the Apple PC issue are no problem besides I think the S.M.A.R.T is the test bed factor for the drives, I understand the drive is generating the warning and not the machine?? SMART warnings are generated by the controller onboard the drive, yes. *Reading* that data requires the native controller on the host, which is why you can[t access SMART data via USB enclosures. SMART was designed for use on internal system and data drives. -- Bruce Johnson University of Arizona College of Pharmacy Information Technology Group Institutions do not have opinions, merely customs -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words REMOVE ME as the subject.
Re: [Bulk] Re: [Bulk] Re: [Bulk] Re: Hard drive failing
On Mon, Mar 22, 2010 at 12:02 AM, John Carmonne carmo...@aol.com wrote: The seagate site includes Apple and all the OS's as tabbed choices while filling out the online form, so the Apple PC issue are no problem That sounds good, but I'd still appreciate it if you could update this thread with your experiences going through their RMA process. I've never had to do it myself and I'm curious how it will turn out for you. Especially since you won't (right?) be able to give them any feedback from their SeaTools diagnostic tool. -irrational john -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words REMOVE ME as the subject.
Re: [Bulk] Re: [Bulk] Re: [Bulk] Re: Hard drive failing
That sounds good, but I'd still appreciate it if you could update this thread with your experiences going through their RMA process. I've never had to do it myself and I'm curious how it will turn out for you. Especially since you won't (right?) be able to give them any feedback from their SeaTools diagnostic tool. When you first regester on the site they ask the nature of your requet. I stated that I have a ST3500 that is exibiting a S.M.A.R.T error. After you get a case# then go to the Warranty return page. On the warranty return page there are selections for the make, model and OS for the Apple machines, also on their site is a button named escalate to tech support this will bypass the SeaTools issue. They will e-mail back an RMA# and complete return instruction including shipping label. It's pretty easy to use I had to try a couple of shots at it due to my own lack of reading the form properly. They are really trying to support the products with exceptional service. John Carmonne Yorba Linda USA -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words REMOVE ME as the subject.
Re: [Bulk] Re: Hard drive failing
On Sun, Mar 21, 2010 at 1:02 PM, John Carmonne carmo...@aol.com wrote: I removed the drive and put it in an external enclosure an connected it to my PM G5 Dual 2.7 and it functioned properly except I can't verify S.M.A.R.T. because its IDE and the G5 is SATA. Most likely the reason you can not access the S.M.A.R.T. data has nothing to do with IDE versus SATA but is a consequence of using an external enclosure. (FWIW, I'm not sure what you meant by the above. Are you implying that the hard drive you are having problems with is a PATA drive? If that's true and your G5 is SATA, then how were you using the drive in your G5?) Unless you are using eSATA, you won't be able to access the S.M.A.R.T. data. My understanding is that there is no support in (the current) protocol used to attach an external drive via USB to retrieve S.M.A.R.T. data. I'm guessing (but don't know for certain) that this is also the case with firewire attached external drives. This is extremely annoying (to me) but I don't know of any way around it if you use USB to access the external drive. I remember reading a vague comment once that some extension to the mass storage attachment protocol (?) was planned which would allow accessing S.M.A.R.T. data from USB attached drives. I'm not holding my breath waiting for it to show up. (Maybe it'll work with USB 3.0? One can dream, no? :) -irrational john -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words REMOVE ME as the subject.
Re: [Bulk] Re: Hard drive failing
On Mar 21, 2010, at 11:10 AM, iJohn wrote: On Sun, Mar 21, 2010 at 1:02 PM, John Carmonne carmo...@aol.com wrote: I removed the drive and put it in an external enclosure an connected it to my PM G5 Dual 2.7 and it functioned properly except I can't verify S.M.A.R.T. because its IDE and the G5 is SATA. Most likely the reason you can not access the S.M.A.R.T. data has nothing to do with IDE versus SATA but is a consequence of using an external enclosure. (FWIW, I'm not sure what you meant by the above. Are you implying that the hard drive you are having problems with is a PATA drive? If that's true and your G5 is SATA, then how were you using the drive in your G5?) The drive is PATA I put it in an external enclosure to be able to run Drive Genius 2, Disk Utility and DiskWarrior on it connected to the G5 PM via Firewire because the G4 MDD chokes on the drive. John Carmonne Yorba Linda USA -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words REMOVE ME as the subject.
Re: [Bulk] Re: Hard drive failing
On Mar 21, 2010, at 2:17 PM, John Carmonne wrote: The drive is PATA I put it in an external enclosure to be able to run Drive Genius 2, Disk Utility and DiskWarrior on it connected to the G5 PM via Firewire because the G4 MDD chokes on the drive. Its probably bad ... by choking if you mean folders on it don't open right away ... spinning beach ball ... etc. Maybe replace the ATA cable if it was crimped ... but its probably gone bad. Might check out SATA controller and HDs as well ... PATAs are supposedly becoming scarce. Nevertheless, I believe an ATA133 PATA HD will be fine on a ATA100 bus. -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words REMOVE ME as the subject.
Re: [Bulk] Re: Hard drive failing
On Sun, Mar 21, 2010 at 5:31 PM, John Carmonne carmo...@aol.com wrote: I ran the verify and also the repair with Drive Genius 2. Now I'll run the integrity Sustained Write test and see what that produces. It is usally pointed out in situations such as this one that only YOU know how valuable your data is to you. If it were me and I had seen a drive failure indication I thought potentially credible then I wouldn't even look at the icon of a test program until I had backed up/saved any data I truly valued from that drive. I certainly wouldn't run any type of sustained test which might elicit a drive failure until I'd backed up all that I could. Once the data is safe, then I'd happily true to beat the crap out of it with hopes of returning it under warranty. But I'd only do that after I saved as much of my data as could. But maybe that's just me. I think the drive is about a year and a half old so I wonder about Seatate giving me a new one also I don't have the receipt. The drive manufacturers don't care when you bought the drive. The serial number of your drive is used to determine when the warranty on it expires. The warranty period is determined based on when the drive was manufactured. If you go to the support section of the Seagate web site you'll find a web page there which will let you check the warranty on your drive. You'll be asked to enter the serial number of your drive (... and possibly the model number?). -irrational john -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words REMOVE ME as the subject.
Re: [Bulk] Re: Hard drive failing
The drive manufacturers don't care when you bought the drive. The serial number of your drive is used to determine when the warranty on it expires. The warranty period is determined based on when the drive was manufactured. If you go to the support section of the Seagate web site you'll find a web page there which will let you check the warranty on your drive. You'll be asked to enter the serial number of your drive (... and possibly the model number?). As soon as the drive is done being copied I'll check for the warranty, Thanks for this info. John Carmonne Yorba Linda USA -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words REMOVE ME as the subject.
Re: [Bulk] Re: Hard drive failing
The warranty period is determined based on when the drive was manufactured. If you go to the support section of the Seagate web site you'll find a web page there which will let you check the warranty on your drive. You'll be asked to enter the serial number of your drive (... and possibly the model number?). -irrational john I made a request for warranty service from Seagate's site so maybe I'll get lucky on this one. John Carmonne Yorba Linda USA -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words REMOVE ME as the subject.
Re: [Bulk] Re: [Bulk] Re: Hard drive failing
On Sun, Mar 21, 2010 at 11:26 PM, John Carmonne carmo...@aol.com wrote: I made a request for warranty service from Seagate's site so maybe I'll get lucky on this one. Hm, this didn't occur to me before but whenever I've looked at going down the RMA under warranty path before I've always been in a Windows PC frame of mind. I'm not sure how they work things when you're using a Mac, especially a PPC Mac. I am used to a manufacturer asking to first have the drive checked by running their own diagnostic program. Of course, I wouldn't be at all surprised if whatever diagnostic program they want used only runs on a windows (or at least x86) PC. Not saying they won't replace the drive if it's defective. Just saying I'm not quite sure how Seagate will ask you to handle this. Maybe someone else on the list has already done a drive RMA for a PPC Mac and can flesh out how that worked for them? -irrational john -- You received this message because you are a member of G-Group, a group for those using G3, G4, and G5 desktop Macs - with a particular focus on Power Macs. The list FAQ is at http://lowendmac.com/lists/g-list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to g3-5-list@googlegroups.com For more options, visit this group at http://groups.google.com/group/g3-5-list To unsubscribe from this group, send email to g3-5-list+unsubscribegooglegroups.com or reply to this email with the words REMOVE ME as the subject.
