Re: Domain Registrar Woes
On 11/16/05, Python [EMAIL PROTECTED] wrote: On Wed, 2005-11-16 at 18:18 -0500, Thomas Charron wrote: Check this URL out! http://www.aitsucks.com/cgi-bin/yabb2/YaBB.pl?num=1132147323 They admitted it's their fault, thousands of .org domains went poof.That's not how I read that link.It could be that stuff was deleted in the meantime.The only postings now are from labrat reporting the samekind of problem and the aitsucks administrator fanning the flames. Yes, I misread alot of what was going on in cursory glance. But you're not alone in the number of .org domains thru AIT that have gone poofta off the net. It appears that your back up and online, but I'd be leery of any company that has a record like AIT. ANY smaller company that has THAT many employees THAT pissed at you means they've got employees that handle things like, o, say... Accidental domain deletions, talking to you. ;-) Even the run around they gave you turns me off. Did they ever update you with exactly what happened? Thomas
Re: Domain Registrar Woes
The frustrating thing for me was getting beyond the people whose main job seems to be keeping you in the dark. Wednesday, I got this message: Lloyd, I left a message with John earlier this morning. AIT disagrees with PIR's assessment of the situation. The Registry claims to have received a notice from us asking that several hundred domains be deleted. That's not how AIT systems work; deletions are a manual process that cannot be executed en masse. I realize this does nothing to alleviate your issue, but I want you to have an understanding of what's going on. We have asked the Registry to restore the affected domains, but it refuses to admit wrongdoing and insists on restoration fees before doing so. Our fallback position is to register secondary domains that point to the main website so affected customers get relief. Once they finally admitted that there was a money issue, I was able to get through to them that we *needed* to get the domain online and we could pay a fee to accomplish that. So we were left in limbo while they argued over who was responsible for footing the repair bill. On Thu, 2005-11-17 at 10:55 -0500, Thomas Charron wrote: On 11/16/05, Python [EMAIL PROTECTED] wrote: On Wed, 2005-11-16 at 18:18 -0500, Thomas Charron wrote: Check this URL out! http://www.aitsucks.com/cgi-bin/yabb2/YaBB.pl?num=1132147323 They admitted it's their fault, thousands of .org domains went poof. That's not how I read that link. It could be that stuff was deleted in the meantime. The only postings now are from labrat reporting the same kind of problem and the aitsucks administrator fanning the flames. Yes, I misread alot of what was going on in cursory glance. But you're not alone in the number of .org domains thru AIT that have gone poofta off the net. It appears that your back up and online, but I'd be leery of any company that has a record like AIT. ANY smaller company that has THAT many employees THAT pissed at you means they've got employees that handle things like, o, say... Accidental domain deletions, talking to you. ;-) Even the run around they gave you turns me off. Did they ever update you with exactly what happened? Thomas -- Lloyd Kvam Venix Corp ___ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss
Re: Domain Registrar Woes
On 11/17/05, Python [EMAIL PROTECTED] wrote: The frustrating thing for me was getting beyond the people whose mainjob seems to be keeping you in the dark.Wednesday, I got this message:on restoration fees before doing so.Our fallback position is to registersecondary domains that point to the main website so affected customers getrelief. Hehe, is the secondary domain something like 'yoursite.org.wedidntbreakittheydid.org' ? Thomas
Re: Domain Registrar Woes
Did they say WHY it was put into that state? The Registry can take it OFF hold for you. If it's paid up, which it appears to be, tell em you want it fixed in the next 24 hours, or taken off hold in 24 hours, or you A) Show up with machine guns, or B) Show up with Lawyers with machine guns. ;-) Thomas On 11/15/05, Python [EMAIL PROTECTED] wrote: I help run the domain HowsYourHealth.OrgI reported the problem to AIT on Saturday.The registrar, AIT Domains insists that they are doing everything possible to get us back on-line.pir.org (Public Internet Registry) has been sympathetic, but insists weneed to work through the registrar.I've filed a grumble with the Internic and am hounding AIT, but this is taking a ridiculously longtime to get resolved.Is there anything else to be done?Since the domain is on HOLD, I can not transfer it to a differentregistrar.
Re: Domain Registrar Woes
On Wed, 2005-11-16 at 12:03 -0500, Thomas Charron wrote: Did they say WHY it was put into that state? The Registry can take it OFF hold for you. The registry, PIR.Org insisted that I had to deal with the registrar, AIT. If it's paid up, which it appears to be, tell em you want it fixed in the next 24 hours, or taken off hold in 24 hours, or you A) Show up with machine guns, Can I hire you to go with the guns. or B) Show up with Lawyers with machine guns. ;-) Please arrange. This is the last info I got from AIT this morning. I finally googled an email address to a real person at AIT - as opposed to email bots. AIT disagrees with PIR's assessment of the situation. The Registry claims to have received a notice from us asking that several hundred domains be deleted. That's not how AIT systems work; deletions are a manual process that cannot be executed en masse. I realize this does nothing to alleviate your issue, but I want you to have an understanding of what's going on. We have asked the Registry to restore the affected domains, but it refuses to admit wrongdoing and insists on restoration fees before doing so. Our fallback position is to register secondary domains that point to the main website so affected customers get relief. So far as I know, the restoration fee is $6. I'm quite annoyed and have told both sides that this is ridiculous. Just bill us the $6 and put the domain back on the root servers! No reply to that yet. I was a bit sarcastic. I may yet ask you to supply the heavy fire power. Thomas On 11/15/05, Python [EMAIL PROTECTED] wrote: I help run the domain HowsYourHealth.Org I reported the problem to AIT on Saturday. The registrar, AIT Domains insists that they are doing everything possible to get us back on-line. pir.org (Public Internet Registry) has been sympathetic, but insists we need to work through the registrar. I've filed a grumble with the Internic and am hounding AIT, but this is taking a ridiculously long time to get resolved. Is there anything else to be done? Since the domain is on HOLD, I can not transfer it to a different registrar. -- Lloyd Kvam Venix Corp ___ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss
Re: Domain Registrar Woes
On Nov 16, 2005, at 12:19, Python wrote: We have asked the Registry to restore the affected domains, but it refuses to admit wrongdoing and insists on restoration fees before doing so. Our fallback position is to register secondary domains that point to the main website so affected customers get relief. How does this pass the laugh test? It'd cost them as much to register secondary domains as it would to reestablish the ones people depend on. Boy, if I was facing losing 100 customers and could spend $600 to ameliorate the situation there'd be no question as to the proper course of action. I mentioned this to Lloyd yesterday, but for the rest of the audience: http://aitsucks.com has some interesting things to say. -Bill - Bill McGonigle, Owner Work: 603.448.4440 BFC Computing, LLC Home: 603.448.1668 [EMAIL PROTECTED] Mobile: 603.252.2606 http://www.bfccomputing.com/Pager: 603.442.1833 Jabber: [EMAIL PROTECTED] Text: [EMAIL PROTECTED] Blog: http://blog.bfccomputing.com/ ___ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss
Re: Domain Registrar Woes
On 11/16/05, Python [EMAIL PROTECTED] wrote: On Wed, 2005-11-16 at 12:03 -0500, Thomas Charron wrote:The registry, PIR.Org insisted that I had to deal with the registrar, AIT. Makes sense. If you own a domain, in the end, regardless of who you resold it thru, the domain is the registrars responsibility. If it's paid up, which it appears to be, tell em you want it fixed in the next 24 hours, or taken off hold in 24 hours, or you A) Show up with machine guns,Can I hire you to go with the guns. Just post on slashdot that they run all windows.. ;-) AIT disagrees with PIR's assessment of the situation.The Registryclaims to have received a notice from us asking that several hundreddomains be deleted.That's not how AIT systems work; deletions are a manual process that cannot be executed en masse. Sounds like bluff off material to me. Something screwed up someplace, unless they claimed to recieve 'hundreds of deletions'. How do you manually request the deletion of hundreds of domains? I realize this does nothing to alleviate your issue, but I want you tohave an understanding of what's going on.We have asked the Registry torestore the affected domains, but it refuses to admit wrongdoing and insists on restoration fees before doing so.Our fallback position isto register secondary domains that point to the main website so affectedcustomers get relief. Technically, it sounds like someone screwed up either way. Whoever you bought it thru has the financial responsibility to fix it, regardless of the cost. So far as I know, the restoration fee is $6.I'm quite annoyed and havetold both sides that this is ridiculous.Just bill us the $6 and putthe domain back on the root servers!No reply to that yet.I was a bit sarcastic.I may yet ask you to supply the heavy fire power. Hehe, see above. Thomas
Re: Domain Registrar Woes
Check this URL out! http://www.aitsucks.com/cgi-bin/yabb2/YaBB.pl?num=1132147323 They admitted it's their fault, thousands of .org domains went poof. Thomas On 11/16/05, Thomas Charron [EMAIL PROTECTED] wrote: On 11/16/05, Python [EMAIL PROTECTED] wrote: On Wed, 2005-11-16 at 12:03 -0500, Thomas Charron wrote:The registry, PIR.Org insisted that I had to deal with the registrar, AIT. Makes sense. If you own a domain, in the end, regardless of who you resold it thru, the domain is the registrars responsibility. If it's paid up, which it appears to be, tell em you want it fixed in the next 24 hours, or taken off hold in 24 hours, or you A) Show up with machine guns,Can I hire you to go with the guns. Just post on slashdot that they run all windows.. ;-) AIT disagrees with PIR's assessment of the situation.The Registryclaims to have received a notice from us asking that several hundreddomains be deleted.That's not how AIT systems work; deletions are a manual process that cannot be executed en masse. Sounds like bluff off material to me. Something screwed up someplace, unless they claimed to recieve 'hundreds of deletions'. How do you manually request the deletion of hundreds of domains? I realize this does nothing to alleviate your issue, but I want you tohave an understanding of what's going on.We have asked the Registry torestore the affected domains, but it refuses to admit wrongdoing and insists on restoration fees before doing so.Our fallback position isto register secondary domains that point to the main website so affectedcustomers get relief. Technically, it sounds like someone screwed up either way. Whoever you bought it thru has the financial responsibility to fix it, regardless of the cost. So far as I know, the restoration fee is $6.I'm quite annoyed and havetold both sides that this is ridiculous.Just bill us the $6 and putthe domain back on the root servers!No reply to that yet.I was a bit sarcastic.I may yet ask you to supply the heavy fire power. Hehe, see above. Thomas
Re: Domain Registrar Woes
On Wed, 2005-11-16 at 18:18 -0500, Thomas Charron wrote: Check this URL out! http://www.aitsucks.com/cgi-bin/yabb2/YaBB.pl?num=1132147323 They admitted it's their fault, thousands of .org domains went poof. Thomas That's not how I read that link. It could be that stuff was deleted in the meantime. The only postings now are from labrat reporting the same kind of problem and the aitsucks administrator fanning the flames. On 11/16/05, Thomas Charron [EMAIL PROTECTED] wrote: On 11/16/05, Python [EMAIL PROTECTED] wrote: On Wed, 2005-11-16 at 12:03 -0500, Thomas Charron wrote: The registry, PIR.Org insisted that I had to deal with the registrar, AIT. Makes sense. If you own a domain, in the end, regardless of who you resold it thru, the domain is the registrars responsibility. If it's paid up, which it appears to be, tell em you want it fixed in the next 24 hours, or taken off hold in 24 hours, or you A) Show up with machine guns, Can I hire you to go with the guns. Just post on slashdot that they run all windows.. ;-) AIT disagrees with PIR's assessment of the situation. The Registry claims to have received a notice from us asking that several hundred domains be deleted. That's not how AIT systems work; deletions are a manual process that cannot be executed en masse. Sounds like bluff off material to me. Something screwed up someplace, unless they claimed to recieve 'hundreds of deletions'. How do you manually request the deletion of hundreds of domains? I realize this does nothing to alleviate your issue, but I want you to have an understanding of what's going on. We have asked the Registry to restore the affected domains, but it refuses to admit wrongdoing and insists on restoration fees before doing so. Our fallback position is to register secondary domains that point to the main website so affected customers get relief. Technically, it sounds like someone screwed up either way. Whoever you bought it thru has the financial responsibility to fix it, regardless of the cost. So far as I know, the restoration fee is $6. I'm quite annoyed and have told both sides that this is ridiculous. Just bill us the $6 and put the domain back on the root servers! No reply to that yet. I was a bit sarcastic. I may yet ask you to supply the heavy fire power. Hehe, see above. Thomas -- Lloyd Kvam Venix Corp ___ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss
Re: Domain Registrar Woes
On 11/16/05, Python [EMAIL PROTECTED] wrote: The only postings now are from labrat reporting the same kind of problem and the aitsucks administrator fanning the flames. What?!? We can't expect fair and balanced reporting from a site with a name like aitsucks.com? I'm shocked! ;-) Seriously, I'm with everyone else in that it seems like the registrar screwed up here, and doesn't want to admit it. There's no such thing as a *manual delete process; it's a freaking computer, for crying out loud. It's automated by definition. The fact that they didn't intend to automate the screwing up part is irrelevant. ICANN has a procedure for dealing with problems with registrars. It ain't pretty or quick, but it's generally what you need to do in cases like this. There is info somewhere on the ICANN website. http://www.icann.org FWIW, I've been using DomainMonger.com for years without complains. :) -- Ben At least when NetSol ran everything, there was only one incompetent domain name registry to hate Scott ___ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss
Re: Domain Registrar Woes
FWIW, I've been using DomainMonger.com for years without complains. :) I see they are pushing 10 year registrations. The registry gets paid a nominal amount per domain per year. I believe it is $6. When you sign up for 10 years, does the registrar prepay the $60 to the registry, or do they hold the money and dribble it out one year at a time. Whom do you trust to do the right thing? -- Ben At least when NetSol ran everything, there was only one incompetent domain name registry to hate Scott I do know one guy who longs for those good old days when netsol ran the show. I think he's nuts. On Wed, 2005-11-16 at 20:34 -0500, Ben Scott wrote: On 11/16/05, Python [EMAIL PROTECTED] wrote: The only postings now are from labrat reporting the same kind of problem and the aitsucks administrator fanning the flames. What?!? We can't expect fair and balanced reporting from a site with a name like aitsucks.com? I'm shocked! ;-) Seriously, I'm with everyone else in that it seems like the registrar screwed up here, and doesn't want to admit it. There's no such thing as a *manual delete process; it's a freaking computer, for crying out loud. It's automated by definition. The fact that they didn't intend to automate the screwing up part is irrelevant. ICANN has a procedure for dealing with problems with registrars. It ain't pretty or quick, but it's generally what you need to do in cases like this. There is info somewhere on the ICANN website. http://www.icann.org FWIW, I've been using DomainMonger.com for years without complains. :) -- Ben At least when NetSol ran everything, there was only one incompetent domain name registry to hate Scott ___ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss -- Lloyd Kvam Venix Corp ___ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss
Re: Domain Registrar Woes
On 11/16/05, Python [EMAIL PROTECTED] wrote: FWIW, I've been using DomainMonger.com for years without complains. :) I see they are pushing 10 year registrations. I think just about everybody pushes long term commitment contracts whenever they can. No surprise there. When you sign up for 10 years, does the registrar prepay the $60 to the registry, or do they hold the money and dribble it out one year at a time. Well, it really depends on the registrar, but I know there is some ICANN limit on how long you can register a domain with a registRY for. If you pre-pay beyond that term, the registRAR has to do the later. Whom do you trust to do the right thing? I renew annually. :-) -- Ben At least when NetSol ran everything, there was only one incompetent domain name registry to hate Scott I do know one guy who longs for those good old days when netsol ran the show. I think he's nuts. Yah, this way we get our choice of incompetent companies. ;) Seriously, I hate Network Delusions. Yah, things were simpler, but worse overall. ___ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss
Domain Registrar Woes
I help run the domain HowsYourHealth.Org Unfortunately the domain was deleted from the root servers on Friday. These are the status lines from whois: Domain ID:D34496398-LROR Domain Name:HOWSYOURHEALTH.ORG Created On:12-Sep-2000 14:43:19 UTC Last Updated On:11-Nov-2005 20:42:02 UTC Expiration Date:12-Sep-2007 14:43:19 UTC Sponsoring Registrar:Advanced Internet Technologies, Inc. (AIT) (R232- LROR) Status:PENDING DELETE RESTORABLE Status:HOLD Registrant ID:AITorgORG5566 I reported the problem to AIT on Saturday. The registrar, AIT Domains insists that they are doing everything possible to get us back on-line. pir.org (Public Internet Registry) has been sympathetic, but insists we need to work through the registrar. I've filed a grumble with the Internic and am hounding AIT, but this is taking a ridiculously long time to get resolved. Is there anything else to be done? Since the domain is on HOLD, I can not transfer it to a different registrar. -- Lloyd Kvam Venix Corp ___ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss
