Re: [google-appengine] Re: "One senses GAE is just not a major priority for Google"

[Luke Stone]

The best way is to do it from within the console itself.   Look for "Need 
help?" in the left nav (near the bottom), then "Send feedback".   This way 
you can capture a screenshot which is a big help to the team. 

-Luke

On Monday, November 24, 2014 5:09:17 AM UTC-8, dele...@gmail.com wrote:
>
> Hello
> I wrote to google-developers-console-feedb...@google.com  
> and it permanently fails.
> Does somebody know a more suitable email address?  Or should I just post 
> my feedback in StackOverflow?
> Valentin
>
> On Tuesday, November 11, 2014 4:49:12 AM UTC+1, Daniel Sturman wrote:
>>
>>
>> [I] suggest that any other feedback be sent to 
>> google-developers-console-feedb...@google.com (this is a more narrowly 
>> focused list).
>>
>

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[google-appengine] Re: Google AppEngine Account/Projects Gets Suspended Every time I Pay Google

[Luke Stone]

Hello Anand, 

I've escalated this issue at Google and people are looking at your case 
specifically and at the suspension & appeal process generally.  I 
understand it's terribly disruptive when your account is suspended. 

Regards, 

-Luke

On Wednesday, December 31, 2014 6:40:33 PM UTC-8, Anand Hariharan wrote:
>
>
> This has been happening to me consistently for last 2 weeks. Each time I 
> have paid Google AppEngine for services, they have sent me an email saying 
> "Policy Violation" and then a series of emails start flowing suspending one 
> account after the other. Does ANYONE know why this happens? Google 
> AppEngine Cloud Compliance team seems to be handling it - they pretty much 
> box you down and don't respond to emails or tell you why the problem is 
> happening. Now I am completely locked out of Google AppEngine - they told 
> me last week all is well and restored access and this week - complete lock 
> down - no option even to appeal and understand What is causing the problem. 
>

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[google-appengine] Re: App Engine Account Suspended

[Luke Stone]

I agree that we (at Google) should be super helpful about un-suspending 
valid accounts.   We will use this feedback to improve our procedures - I 
sincerely appreciate it. 

-Luke

On Wednesday, December 31, 2014 6:44:31 PM UTC-8, Anand Hariharan wrote:
>
> Wayne, am having the same issue and it is completely 1 sided approach from 
> Google. 
>
> They suspended my account within 30 minutes of my paying Google AppEngine 
> USD 50/- for services. They don't give any reason whatsoever so that I can 
> resolve the issue. Completely UNHELPFUL approach from Google AppEngine 
> team. Am fully locked out now and can't even deploy updates to my website. 
>
> On Tuesday, 2 December 2014 17:33:19 UTC+5:30, Wayne Smith wrote:
>>
>> My google Apps account was recently suspended and has now been 
>> reactivated, although I am still unable to access the google app engine.
>>
>> When attempting to log in i'm redirected to a page giving the account 
>> suspended notification. Filling in the contact form just results in an 
>> automated email suggesting my apps administrator has suspended the account, 
>> I am the apps administrator and this is not the case.
>>
>> Any suggestions on how I am able to contact support to resolve this issue 
>> would be greatly appreciated.
>>
>

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[google-appengine] Re: App Engine Account Suspended

[Luke Stone]

Hi Wayne, 

Ping me privately if you're still having a hard time with your account on 
Google Cloud Platform. 

-Luke



On Wednesday, December 3, 2014 11:41:54 AM UTC-8, Wayne Smith wrote:
>
> My apps account is only used for admin and so not logged into on any 
> regular basis. On 19th July it was compromised and used to send out a bulk 
> load of spam emails, at which point it was suspended by google who did't 
> give us any notification of this at all. It's only recently that I 
> attempted to login to add a user and discovered the account had been 
> suspended. 
>
> Contacting Google was a nightmare, with each reply just saying we hold a 
> free apps account and support is not given. After various posts on the 
> google apps forum I finally received help from the support centre. Once in 
> contact they were very helpful and quick to resolve the issue, although I 
> am still left with no access to app engine, which is hosting our currently 
> offline website.
>
> Unfortunately the link you provide does get me far. I am unable to access 
> the Google for Work Support Centre 
>  , account suspended. As a 
> free apps account holder I am unable to access either the email or phone 
> support.
>
> All other user accounts on our domain are able to access app engine 
> without issue, so this is just related to my user.
>
> Wayne
>
>
> On Wednesday, 3 December 2014 19:02:54 UTC, Kaan Soral wrote:
>>
>> This is extreme, why was your account suspended? (I think google accounts 
>> shouldn't be suspended easily, as we probably all depend on google for many 
>> things, work/life related)
>>
>> I always steer away from help documents like these, yet this one might be 
>> useful: https://support.google.com/cloud/answer/3420056
>>
>

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[google-appengine] Re: A really eccentric issue, out of the ordinary, that caused me almost 600$'s and a 5 day gap in functionality- started at 2014-11-19

[Luke Stone (Google Cloud Support)]

Hi Kaan,

I'll follow up and see what happened with this case.  I totally agree that 
you should receive some communication about the progress before the refund 
appears on your invoice. 

-Luke

On Friday, January 2, 2015 at 9:10:21 PM UTC-8, Kaan Soral wrote:
>
> *One last update*
>
> I see that the SLA refunds have actually been issued, yet there was no 
> indication of it before the invoice that I just received now
> If there was any email or indication of it, I probably wouldn't spend all 
> this time infuriated
>
> It would have been great if I could get those replies from support, for 
> some reason they stopped replying after one point, might be an internal 
> support bug, I think those emails should be tracked and at-least 
> auto-replied / queued
>
> The aftermath of the issue was bad for me, but not as bad as my worst case 
> predictions, so all in all, currently my stance is positive
>

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[google-appengine] Re: A really eccentric issue, out of the ordinary, that caused me almost 600$'s and a 5 day gap in functionality- started at 2014-11-19

[Luke Stone (Google Cloud Support)]

Hi again Kaan,

I found the case and discussion.   There were a few times when you got no 
response for several days - I acknowledge that.  We will set up alarms to 
make sure we respond to billing issues promptly, similarly to the alarms we 
have for technical issues.

There was a message to you which summarized the various credits which 
appeared on your invoice, but it came after the invoice itself!  This is 
probably the SLA message that you mentioned.  I think the best solution 
here would be to include links from the invoice to the reasons for each 
charge or credit.  What do you think?

I like the feedback that support should be automated, faster, free to high 
spenders, and more transparent about issues.  We will work on all of these 
things.   Also, thanks for the kind words about John Lowry, I'll pass it 
along. 

Thanks for being an App Engine customer and promoter for so long.  I have 
also used App Engine for 4+ years (before my current role in Google tech 
support) but I never had an issue like this.  I hope we were able to show 
that we're committed to your success.  Thanks for your feedback, it will 
make App Engine stronger for everyone. 

Best regards,

-Luke

On Tuesday, January 13, 2015 at 12:07:27 PM UTC-8, Kaan Soral wrote:
>
> Hi Luke,
>
> Thanks for the follow-up
>
> After 20+ days I received a response from the google support, at this 
> point the response just sorted out the chaos of the invoices and the results
>
> So basically there were some undefined SLA refunds on invoices and manual 
> adjustments that covered a portion of my costs and damages, which is better 
> than nothing, I'm ~satisfied
>
> Things that should be improved, in my opinion:
>
>- The SLA refund process / details / emails should be improved [which 
>should be automated] (I only got one SLA email and the issue of the refund 
>preceded my issue, which was really confusing)
>- The issues should be covered transparently without omittance(*), the 
>issue announcement group rarely covers an issue, yet from this community 
>google groups we observe that there are many issues that goes uncovered
>- Free support should be improved, the follow-up logic should be 
>improved, the initial response times should be improved, the follow-up 
>response times should be improved (the initial response takes around a 
>week, the follow-ups also have a similar delay from month)
>
>   *+* I will also mention that John Lowry's help was invaluable, I'm 
> considering buying a support package at this point, I can't justify $400/mo 
> etc, however there are some critical issues/bugs like these: 
> https://code.google.com/p/googleappengine/issues/detail?id=10988 that 
> would make a direct line to the technical team worth it, this issue is 
> around for years(?) - I guess a packaged-technical-support-ticket might get 
> it solved
> (I will also take this opportunity to mention that, as most of the people 
> here, I believe the support should be free or free proportional to 
> spending, buying a support package is much-like paying to help appengine, 
> but since we are already paying to make use of this great service, I guess 
> paying to aid the service makes some sense too)
>
> (*): I'm sure many developers try to uncover what happened during a time 
> period by themselves, on a regular basis, this is very consuming, it would 
> really help when these unexplained phenomenon can be explained by 
> appengine-side glitches, it would also prevent my service/app from being 
> damaged, as I would detect the issue quicker
>

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[google-appengine] Re: Urgent SOS: Need to re-enable GAE service after reopening billing account

[Luke Stone (Google Cloud Support)]

We see the issue in billing status for certain AppEngine accounts, we have 
a root cause and we're working on automatic fixes.  We apologize if your 
app is down because of this issue.  In the meantime please try the 
workaround of going to your AppEngine Settings page in Google Developer 
Console.  


If you go to http://appengine.google.com/ and find your app, you should see 
a link "Try the new Dashboard".  Click that and then, under Compute, click 
App Engine.  That ought to fix it, and please respond if it doesn't work. 


I see that you have already sent a request to billing support - thanks for 
that - and for anyone else who needs to contact us about this issue, here's 
the link:

https://support.google.com/cloud/contact/cloud_platform_billing


This is on the issue tracker here, you can follow along and we will post 
the root cause here

https://code.google.com/p/googleappengine/issues/detail?id=11615

-Luke 



On Thursday, January 22, 2015 at 7:03:28 AM UTC+11, Ivan Lucas Vargas wrote:
>
> Hi,
>
>   Exactly the same problem here. Some update? I'm really stuck at this 
> point...
>
>
>
> On Wednesday, January 21, 2015 at 6:29:14 AM UTC-2, Alexander Trakhimenok 
> wrote:
>>
>> I know it's little chances to get support here but I am bit desperate as 
>> our account has been disabled and we are losing money due to disruption to 
>> service.
>>
>> When our credit card expired and we got new one I've updated CC details 
>> on billing page for Google AppEngine but did not at Google Cloud Billing. 
>> Unfortunately email associated with Google Cloud has not been monitored :(.
>>
>> As a result our Google Cloud Billing account has been disabled and GAE 
>> service stopped to work (*all our websites are down*).
>>
>> I've updated credit card details and successfully reopened billing 
>> account on Google Cloud but the GAE service still is "over quota".
>>
>> The "Billing status" page says that "The current payment method is not 
>> valid. Update it under Billing > Billing Settings." But it *IS* valid 
>> both on Google AppEngine and Google Cloud.
>> I even manually paid $10 on Google Cloud to check the credit card details 
>> are fine.
>>
>> See screenshots:
>> GAE => Billing settings: 
>> https://www.dropbox.com/s/yfk0ujh5bkgn90i/Screenshot%202015-01-21%2011.01.53.png?dl=0
>> GAE => Billing status: 
>> https://www.dropbox.com/s/gzyjj6aiwtwts1d/Screenshot%202015-01-21%2010.59.39.png?dl=0
>>
>> Please note the "Billing status" is shown as "free" and the "Enable 
>> billing" is disabled. I added personal credit card as a "backup" option but 
>> that did not help.
>>
>> GAE app: *myclassesapp*
>> Google Cloud Billing account for myclassesapp: 00E24E-43AF44-4A9EDD
>> Google Cloud Billing account ID: 0624-9112-4607-9990
>>
>> I've send a request to billing support but it seems to me like a bug on 
>> GAE admin so probably someone from tech support can assist quicker.
>>
>> We would really appreciated any support on resolving this issue as soon 
>> as possible.
>>
>> Alex
>>
>>

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[google-appengine] Re: App suddenly lost billing settings

[Luke Stone (Google Cloud Support)]

We see the issue in billing status for certain AppEngine accounts, we have 
a root cause and we're working on automatic fixes.  We apologize if your 
app is down because of this issue.  In the meantime please try the 
workaround of going to your AppEngine Settings page in Google Developer 
Console.  

If you go to http://appengine.google.com/ and find your app, you should see 
a link "Try the new Dashboard".  Click that and then, under Compute, click 
App Engine.That ought to fix it, and please respond if it doesn't work. 

I see that you have already sent a request to billing support - thanks for 
that - and for anyone else who needs to contact us about this issue, here's 
the link:

https://support.google.com/cloud/contact/cloud_platform_billing

This is on the issue tracker here, you can follow along and we will post 
the root cause here
https://code.google.com/p/googleappengine/issues/detail?id=11615

-Luke

On Wednesday, January 21, 2015 at 7:36:10 PM UTC+11, Alexander Trakhimenok 
wrote:
>
> We have the same issue, GAE app: myclassesapp - all our websites are down 
> :(
>
> On Wednesday, 21 January 2015 08:02:16 UTC+3, PromptAppointment wrote:
>>
>> I need someone to help me with my app promptappointment, all of a sudden 
>> it reverted back to the free pricing tier when I have billing enabled and 
>> nothing is wrong with my credit card. This is a production app and I need 
>> help asap. Thanks!
>>
>

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[google-appengine] Re: Data loss: New Datastore Query Page deleting entries instead of updating

[Luke Stone (Google Cloud Support)]

If this is the case it's very serious.   I'll ask someone on the cloud tech 
support team to reach out to you and see if you can reproduce it together.

-Luke

On Monday, January 19, 2015 at 4:54:33 AM UTC-8, re...@el-tramo.be wrote:
>
> I wanted to try the 'New datastore Query' page to edit an entry this 
> morning, and had serious issues with it:
> - It initially said that I had to enable the Datastore API (it never did 
> this before, the datastore API has always been enabled). Someone else 
> mentioned this a few days ago. After this, I could browse my data. However 
> ...
> - I opened an entry,  changed 1 field, and clicked "Update Entry". After 
> this, the entry disappeared from my database. Even through the old viewer, 
> I can't find the entry anymore.
> - I tried editing another entry in a different table, and the same thing 
> happened, entry gone! This one, I can still find in the old viewer, but all 
> the fields are gone, it's an empty record.
> - Now, when accessing the datastore query page always gives me a message 
> dialog with "Server error".
>
> The data loss is quite scaring me.
>

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[google-appengine] Re: Urgent SOS: Need to re-enable GAE service after reopening billing account

[Luke Stone (Google Cloud Support)]

I got the issue tracker link fixed.  We will keep the latest instructions 
posted there.

https://code.google.com/p/googleappengine/issues/detail?id=11615

-Luke


On Thursday, January 22, 2015 at 12:20:46 AM UTC-8, Alexander Trakhimenok 
wrote:
>
> Just going to dashboard in new console did not fix the issue for us.
>
> BUT it seems if you update daily budget in the new console from "0" to 
> whatever is appropriate helps. After daily budget changed our websites 
> become accessible - not immediately but in couple of minutes. May be it 
> would help others.
>
> So far we've lost at least $100 (AdSense earnings) due to downtime (
> https://www.dropbox.com/s/9m21e2wctwa34tz/Screenshot%202015-01-22%2011.11.45.png?dl=0)
>  
> - any chances to recover it throw SLA refund? This are direct loss. We also 
> lost about 80 registration and would be penalized by search engines 
> (including Google) for being inaccessible but this hard to calculate and 
> prove. Getting a compensation  for direct loss would be really nice.
>
> *Luke*, the link 
> https://code.google.com/p/googleappengine/issues/detail?id=11615 is not 
> opening for me - error 403. Seems it has been deleted: 
> https://code.google.com/p/googleappengine/issues/list?can=1&q=&sort=-id&colspec=ID%20Type%20Component%20Status%20Stars%20Summary%20Language%20Priority%20Owner%20Log
>
> Alex
>
> On Thursday, 22 January 2015 08:59:52 UTC+3, Luke Stone (Google Cloud 
> Support) wrote:
>>
>>
>> We see the issue in billing status for certain AppEngine accounts, we 
>> have a root cause and we're working on automatic fixes.  We apologize if 
>> your app is down because of this issue.  In the meantime please try the 
>> workaround of going to your AppEngine Settings page in Google Developer 
>> Console.  
>>
>>
>> If you go to http://appengine.google.com/ and find your app, you should 
>> see a link "Try the new Dashboard".  Click that and then, under Compute, 
>> click App Engine.  That ought to fix it, and please respond if it doesn't 
>> work. 
>>
>>
>> I see that you have already sent a request to billing support - thanks 
>> for that - and for anyone else who needs to contact us about this issue, 
>> here's the link:
>>
>> https://support.google.com/cloud/contact/cloud_platform_billing
>>
>>
>> This is on the issue tracker here, you can follow along and we will post 
>> the root cause here
>>
>> https://code.google.com/p/googleappengine/issues/detail?id=11615
>>
>> -Luke 
>>
>>
>>
>> On Thursday, January 22, 2015 at 7:03:28 AM UTC+11, Ivan Lucas Vargas 
>> wrote:
>>>
>>> Hi,
>>>
>>>   Exactly the same problem here. Some update? I'm really stuck at 
>>> this point...
>>>
>>>
>>>
>>> On Wednesday, January 21, 2015 at 6:29:14 AM UTC-2, Alexander 
>>> Trakhimenok wrote:
>>>>
>>>> I know it's little chances to get support here but I am bit desperate 
>>>> as our account has been disabled and we are losing money due to disruption 
>>>> to service.
>>>>
>>>> When our credit card expired and we got new one I've updated CC details 
>>>> on billing page for Google AppEngine but did not at Google Cloud Billing. 
>>>> Unfortunately email associated with Google Cloud has not been monitored :(.
>>>>
>>>> As a result our Google Cloud Billing account has been disabled and GAE 
>>>> service stopped to work (*all our websites are down*).
>>>>
>>>> I've updated credit card details and successfully reopened billing 
>>>> account on Google Cloud but the GAE service still is "over quota".
>>>>
>>>> The "Billing status" page says that "The current payment method is not 
>>>> valid. Update it under Billing > Billing Settings." But it *IS* valid 
>>>> both on Google AppEngine and Google Cloud.
>>>> I even manually paid $10 on Google Cloud to check the credit card 
>>>> details are fine.
>>>>
>>>> See screenshots:
>>>> GAE => Billing settings: 
>>>> https://www.dropbox.com/s/yfk0ujh5bkgn90i/Screenshot%202015-01-21%2011.01.53.png?dl=0
>>>> GAE => Billing status: 
>>>> https://www.dropbox.com/s/gzyjj6aiwtwts1d/Screenshot%202015-01-21%2010.59.39.png?dl=0
>>>>
>>>> Please note the "Billing status" is shown as "free" and the "Enable 
>>>> billing" i

[google-appengine] Re: Data loss: New Datastore Query Page deleting entries instead of updating

[Luke Stone (Google Cloud Support)]

Checking, should have an update on Monday. 

-Luke

On Friday, January 23, 2015 at 3:24:21 PM UTC-8, husayt wrote:
>
> Hi Luke,
> is this the reason that new Query tool been rolled back. I have old 
> version again. Can't wait to get the new one back. Do you know when we 
> should expect that to happen?
>
> Thanks
> Huseyn
>
> On Friday, January 23, 2015 at 9:58:42 PM UTC, Luke Stone (Google Cloud 
> Support) wrote:
>>
>> If this is the case it's very serious.   I'll ask someone on the cloud 
>> tech support team to reach out to you and see if you can reproduce it 
>> together.
>>
>> -Luke
>>
>> On Monday, January 19, 2015 at 4:54:33 AM UTC-8, re...@el-tramo.be wrote:
>>>
>>> I wanted to try the 'New datastore Query' page to edit an entry this 
>>> morning, and had serious issues with it:
>>> - It initially said that I had to enable the Datastore API (it never did 
>>> this before, the datastore API has always been enabled). Someone else 
>>> mentioned this a few days ago. After this, I could browse my data. However 
>>> ...
>>> - I opened an entry,  changed 1 field, and clicked "Update Entry". After 
>>> this, the entry disappeared from my database. Even through the old viewer, 
>>> I can't find the entry anymore.
>>> - I tried editing another entry in a different table, and the same thing 
>>> happened, entry gone! This one, I can still find in the old viewer, but all 
>>> the fields are gone, it's an empty record.
>>> - Now, when accessing the datastore query page always gives me a message 
>>> dialog with "Server error".
>>>
>>> The data loss is quite scaring me.
>>>
>>

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[google-appengine] Re: "Backend Error" on Google Developer Console > Cloud Datastore > Dashboard / Query / Settings

[Luke Stone (Google Cloud Support)]

We hear you and we've rolled back the redirects for Cloud Datastore.   
Please post again if you're still having a problem.

On Wednesday, October 7, 2015 at 12:10:34 AM UTC-7, Prashant Gupta wrote:
>
> I am not able to access DataStore data on Developer Console because of 
> "Backend Error". Now that appengine.google.com links are being 
> redirected, I am totally helpless.
>
> [image: Untitled.png]
>
> --
> Prashant
>

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Re: [google-appengine] Re: "Backend Error" on Google Developer Console > Cloud Datastore > Dashboard / Query / Settings

[Luke Stone (Google Cloud Support)]

Sorry about that.  I bet you have a large number of namespaces?   It is a 
known issue that we are working on. 

As a workaround, we have disabled the redirect so please use 
appengine.google.com for now while we fix the viewer in the Developer 
Console. 

-Luke

On Thursday, October 8, 2015 at 10:10:28 PM UTC-7, Prashant Gupta wrote:
>
> Any update on this ? I am still seeing "Backend Error" on Developer 
> Console / Cloud Datastore / *
>
> On Thu, Oct 8, 2015 at 10:35 AM Prashant  wrote:
>
>> I just noticed that I am getting "Backend Error" on just one of my Cloud 
>> Console Projects, other projects are fine.
>>
>> On Thu, Oct 8, 2015 at 10:31 AM Prashant  wrote:
>>
>>> Thanks for your help. I can access DataStore on appengine.google.com 
>>> now, but, the real problem still persists - I am still getting "Backend 
>>> Error" while accessing DataStore on Developer Console.
>>>
>>> On Thu, Oct 8, 2015 at 4:13 AM Luke Stone (Google Cloud Support) <
>>> l...@google.com> wrote:
>>>
>>>> We hear you and we've rolled back the redirects for Cloud Datastore.   
>>>> Please post again if you're still having a problem.
>>>>
>>>>
>>>> On Wednesday, October 7, 2015 at 12:10:34 AM UTC-7, Prashant Gupta 
>>>> wrote:
>>>>>
>>>>> I am not able to access DataStore data on Developer Console because of 
>>>>> "Backend Error". Now that appengine.google.com links are being 
>>>>> redirected, I am totally helpless.
>>>>>
>>>>> [image: Untitled.png]
>>>>>
>>>>> --
>>>>> Prashant
>>>>>
>>>> -- 
>>>> You received this message because you are subscribed to the Google 
>>>> Groups "Google App Engine" group.
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>>>> Visit this group at http://groups.google.com/group/google-appengine.
>>>> To view this discussion on the web visit 
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>>>>  
>>>> <https://groups.google.com/d/msgid/google-appengine/f483f680-c142-4207-8827-31ccbb729a60%40googlegroups.com?utm_medium=email&utm_source=footer>
>>>> .
>>>> For more options, visit https://groups.google.com/d/optout.
>>>>
>>>

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Re: [google-appengine] Re: Urgent SOS: Need to re-enable GAE service after reopening billing account

['Luke Stone' via Google App Engine]

Hi Alex

Thanks for the tip about setting a budget.  I had another report of the
same.

I'll look into the broken issue.

About compensation I can't say one way or the other.  You have a case open
through the billing form so we'll handle it through that.

Luke
On Jan 22, 2015 12:21 AM, "Alexander Trakhimenok" <
alexander.trakhime...@gmail.com> wrote:

> Just going to dashboard in new console did not fix the issue for us.
>
> BUT it seems if you update daily budget in the new console from "0" to
> whatever is appropriate helps. After daily budget changed our websites
> become accessible - not immediately but in couple of minutes. May be it
> would help others.
>
> So far we've lost at least $100 (AdSense earnings) due to downtime (
> https://www.dropbox.com/s/9m21e2wctwa34tz/Screenshot%202015-01-22%2011.11.45.png?dl=0)
> - any chances to recover it throw SLA refund? This are direct loss. We also
> lost about 80 registration and would be penalized by search engines
> (including Google) for being inaccessible but this hard to calculate and
> prove. Getting a compensation  for direct loss would be really nice.
>
> *Luke*, the link
> https://code.google.com/p/googleappengine/issues/detail?id=11615 is not
> opening for me - error 403. Seems it has been deleted:
> https://code.google.com/p/googleappengine/issues/list?can=1&q=&sort=-id&colspec=ID%20Type%20Component%20Status%20Stars%20Summary%20Language%20Priority%20Owner%20Log
>
> Alex
>
> On Thursday, 22 January 2015 08:59:52 UTC+3, Luke Stone (Google Cloud
> Support) wrote:
>>
>>
>> We see the issue in billing status for certain AppEngine accounts, we
>> have a root cause and we're working on automatic fixes.  We apologize if
>> your app is down because of this issue.  In the meantime please try the
>> workaround of going to your AppEngine Settings page in Google Developer
>> Console.
>>
>>
>> If you go to http://appengine.google.com/ and find your app, you should
>> see a link "Try the new Dashboard".  Click that and then, under Compute,
>> click App Engine.  That ought to fix it, and please respond if it doesn't
>> work.
>>
>>
>> I see that you have already sent a request to billing support - thanks
>> for that - and for anyone else who needs to contact us about this issue,
>> here's the link:
>>
>> https://support.google.com/cloud/contact/cloud_platform_billing
>>
>>
>> This is on the issue tracker here, you can follow along and we will post
>> the root cause here
>>
>> https://code.google.com/p/googleappengine/issues/detail?id=11615
>>
>> -Luke
>>
>>
>>
>> On Thursday, January 22, 2015 at 7:03:28 AM UTC+11, Ivan Lucas Vargas
>> wrote:
>>>
>>> Hi,
>>>
>>>   Exactly the same problem here. Some update? I'm really stuck at
>>> this point...
>>>
>>>
>>>
>>> On Wednesday, January 21, 2015 at 6:29:14 AM UTC-2, Alexander
>>> Trakhimenok wrote:
>>>>
>>>> I know it's little chances to get support here but I am bit desperate
>>>> as our account has been disabled and we are losing money due to disruption
>>>> to service.
>>>>
>>>> When our credit card expired and we got new one I've updated CC details
>>>> on billing page for Google AppEngine but did not at Google Cloud Billing.
>>>> Unfortunately email associated with Google Cloud has not been monitored :(.
>>>>
>>>> As a result our Google Cloud Billing account has been disabled and GAE
>>>> service stopped to work (*all our websites are down*).
>>>>
>>>> I've updated credit card details and successfully reopened billing
>>>> account on Google Cloud but the GAE service still is "over quota".
>>>>
>>>> The "Billing status" page says that "The current payment method is not
>>>> valid. Update it under Billing > Billing Settings." But it *IS* valid
>>>> both on Google AppEngine and Google Cloud.
>>>> I even manually paid $10 on Google Cloud to check the credit card
>>>> details are fine.
>>>>
>>>> See screenshots:
>>>> GAE => Billing settings: https://www.dropbox.com/s/
>>>> yfk0ujh5bkgn90i/Screenshot%202015-01-21%2011.01.53.png?dl=0
>>>> GAE => Billing status: https://www.dropbox.com/s/
>>>> gzyjj6aiwtwts1d/Screenshot%202015-01-21%2010.59.39.png?dl=0
>>>>
>>>> Please note the "Billin

Re: [google-appengine] Re: "Backend Error" on Google Developer Console > Cloud Datastore > Dashboard / Query / Settings

['Luke Stone' via Google App Engine]

OK, that sounds like a new issue,   We'll have someone reach out and
collect your app ID and details to diagnose it.   It may take a few weeks
to fix in the Developer Console.

In the meantime, can you use appengine.google.com to get your work done?



On Thu, Oct 8, 2015 at 11:38 PM, Prashant  wrote:

> Nope. we have just one namespace which is the default one.
>
> On Fri, Oct 9, 2015 at 10:48 AM Luke Stone (Google Cloud Support) <
> l...@google.com> wrote:
>
>> Sorry about that.  I bet you have a large number of namespaces?   It is a
>> known issue that we are working on.
>>
>> As a workaround, we have disabled the redirect so please use
>> appengine.google.com for now while we fix the viewer in the Developer
>> Console.
>>
>> -Luke
>>
>>
>> On Thursday, October 8, 2015 at 10:10:28 PM UTC-7, Prashant Gupta wrote:
>>>
>>> Any update on this ? I am still seeing "Backend Error" on Developer
>>> Console / Cloud Datastore / *
>>>
>>> On Thu, Oct 8, 2015 at 10:35 AM Prashant  wrote:
>>>
>>>> I just noticed that I am getting "Backend Error" on just one of my
>>>> Cloud Console Projects, other projects are fine.
>>>>
>>>> On Thu, Oct 8, 2015 at 10:31 AM Prashant  wrote:
>>>>
>>>>> Thanks for your help. I can access DataStore on appengine.google.com
>>>>> now, but, the real problem still persists - I am still getting "Backend
>>>>> Error" while accessing DataStore on Developer Console.
>>>>>
>>>>> On Thu, Oct 8, 2015 at 4:13 AM Luke Stone (Google Cloud Support) <
>>>>> l...@google.com> wrote:
>>>>>
>>>>>> We hear you and we've rolled back the redirects for Cloud Datastore.
>>>>>>   Please post again if you're still having a problem.
>>>>>>
>>>>>>
>>>>>> On Wednesday, October 7, 2015 at 12:10:34 AM UTC-7, Prashant Gupta
>>>>>> wrote:
>>>>>>>
>>>>>>> I am not able to access DataStore data on Developer Console because
>>>>>>> of "Backend Error". Now that appengine.google.com links are being
>>>>>>> redirected, I am totally helpless.
>>>>>>>
>>>>>>> [image: Untitled.png]
>>>>>>>
>>>>>>> --
>>>>>>> Prashant
>>>>>>>
>>>>>> --
>>>>>> You received this message because you are subscribed to the Google
>>>>>> Groups "Google App Engine" group.
>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>> send an email to google-appengine+unsubscr...@googlegroups.com.
>>>>>> To post to this group, send email to
>>>>>> google-appengine@googlegroups.com.
>>>>>> Visit this group at http://groups.google.com/group/google-appengine.
>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/d/msgid/google-appengine/f483f680-c142-4207-8827-31ccbb729a60%40googlegroups.com
>>>>>> <https://groups.google.com/d/msgid/google-appengine/f483f680-c142-4207-8827-31ccbb729a60%40googlegroups.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>> For more options, visit https://groups.google.com/d/optout.
>>>>>>
>>>>> --
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>>
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