[google-appengine] App down due to Quotas exceeded

[doright]

My app has been down for over 3 hours now.  Its a production app, with 
paying customers. At least it did have paying customers 3 hours ago...

Okay, so I've exceeded my quotas, just increase my budgets right?  Wrong - 
it won't let me, saying:
"A charge has been issued to the billing administrator. *(You will be able 
to make changes to your budget settings again once the outstanding payment 
is processed.)* "

So I'm stuck, it won't let me make any changes even though I have a valid 
VISA card registered, ready and waiting.  There has never been a problem 
with the card, and its still valid.

So, I send a mail to "Please contact us at 
appengine_updated_pric...@google.com
 if 
you have questions or issues regarding billing.".  No answer for 3 hours 
and counting.  I raised an issue about it, still no answer.  Finally I'm 
posting here, having reached a final dead end.

There are so many ironies here its almost funny.  I exceeded my quotas 
because I was experiencing lots of problems with high latencies and warmup 
requests taking too long.  Some of my customers had expressed concern that 
the system couldn't handle the load.
Second irony is due to the high latencies experienced, some customers had 
started to question if Google was a "noddy" platform and couldn't scale.  I 
of course went to great lengths to discuss that I'd in fact chosen this 
platform due to its robustness and scalability.  And then its down for over 
3 hours due to a billing bug.

 I agree I should have anticipated the quotas actually being exceeded, but 
given that I missed that moment I would have hoped the situation would have 
been recoverable in less than 3 hours!  Beware ALL.

If there is someone out there who can help, please tell me how I get the 
app running again ASAP.

many thanks.

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Re: [google-appengine] App down due to Quotas exceeded

[Stefano Ciccarelli]

I had billing settings locked for the same reason for 2 days. 

-- 
Stefano Ciccarelli
Sent with Sparrow (http://www.sparrowmailapp.com/?sig)


On Friday 6 April 2012 at 22:03, doright wrote:

> My app has been down for over 3 hours now.  Its a production app, with paying 
> customers. At least it did have paying customers 3 hours ago...
> 
> Okay, so I've exceeded my quotas, just increase my budgets right?  Wrong - it 
> won't let me, saying:
> "A charge has been issued to the billing administrator. (You will be able to 
> make changes to your budget settings again once the outstanding payment is 
> processed.) "
> 
> So I'm stuck, it won't let me make any changes even though I have a valid 
> VISA card registered, ready and waiting.  There has never been a problem with 
> the card, and its still valid.
> 
> So, I send a mail to "Please contact us at 
> appengine_updated_pric...@google.com 
> (mailto:appengine_updated_pric...@google.com?subject=Billing%20question%20regarding%20mybikeshopmanager)
>  if you have questions or issues regarding billing.".  No answer for 3 hours 
> and counting.  I raised an issue about it, still no answer.  Finally I'm 
> posting here, having reached a final dead end.
> 
> There are so many ironies here its almost funny.  I exceeded my quotas 
> because I was experiencing lots of problems with high latencies and warmup 
> requests taking too long.  Some of my customers had expressed concern that 
> the system couldn't handle the load.
> Second irony is due to the high latencies experienced, some customers had 
> started to question if Google was a "noddy" platform and couldn't scale.  I 
> of course went to great lengths to discuss that I'd in fact chosen this 
> platform due to its robustness and scalability.  And then its down for over 3 
> hours due to a billing bug.
> 
>  I agree I should have anticipated the quotas actually being exceeded, but 
> given that I missed that moment I would have hoped the situation would have 
> been recoverable in less than 3 hours!  Beware ALL.
> 
> If there is someone out there who can help, please tell me how I get the app 
> running again ASAP.
> 
> many thanks.
> 
> -- 
> You received this message because you are subscribed to the Google Groups 
> "Google App Engine" group.
> To view this discussion on the web visit 
> https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ.
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Re: [google-appengine] App down due to Quotas exceeded

[Jeff Schnitzer]

Something must be broken.  I've been sitting at "Activating Billing"
state for over an hour.

Jeff

On Fri, Apr 6, 2012 at 4:15 PM, Stefano Ciccarelli
 wrote:
> I had billing settings locked for the same reason for 2 days.
>
> --
> Stefano Ciccarelli
> Sent with Sparrow
>
> On Friday 6 April 2012 at 22:03, doright wrote:
>
> My app has been down for over 3 hours now.  Its a production app, with
> paying customers. At least it did have paying customers 3 hours ago...
>
> Okay, so I've exceeded my quotas, just increase my budgets right?  Wrong -
> it won't let me, saying:
> "A charge has been issued to the billing administrator. (You will be able to
> make changes to your budget settings again once the outstanding payment is
> processed.) "
>
> So I'm stuck, it won't let me make any changes even though I have a valid
> VISA card registered, ready and waiting.  There has never been a problem
> with the card, and its still valid.
>
> So, I send a mail to "Please contact us
> at appengine_updated_pric...@google.com if you have questions or issues
> regarding billing.".  No answer for 3 hours and counting.  I raised an issue
> about it, still no answer.  Finally I'm posting here, having reached a final
> dead end.
>
> There are so many ironies here its almost funny.  I exceeded my quotas
> because I was experiencing lots of problems with high latencies and warmup
> requests taking too long.  Some of my customers had expressed concern that
> the system couldn't handle the load.
> Second irony is due to the high latencies experienced, some customers had
> started to question if Google was a "noddy" platform and couldn't scale.  I
> of course went to great lengths to discuss that I'd in fact chosen this
> platform due to its robustness and scalability.  And then its down for over
> 3 hours due to a billing bug.
>
>  I agree I should have anticipated the quotas actually being exceeded, but
> given that I missed that moment I would have hoped the situation would have
> been recoverable in less than 3 hours!  Beware ALL.
>
> If there is someone out there who can help, please tell me how I get the app
> running again ASAP.
>
> many thanks.
>
> --
> You received this message because you are subscribed to the Google Groups
> "Google App Engine" group.
> To view this discussion on the web visit
> https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ.
> To post to this group, send email to google-appengine@googlegroups.com.
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> google-appengine+unsubscr...@googlegroups.com.
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>
>
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Re: [google-appengine] App down due to Quotas exceeded

[Doug Stoddart]

well, developments. Soon after I made this post (co-incidence ? I dunno) my
billing status changed and I was able to update my budget.  So am now still
waiting for it to take effect, which I know can take a while to filter
through to my actual app.  (Why?)

This is a showstopper as far as I'm concerned.  Ridiculous when you
consider the complexity of the infrastructure involved that it comes down
to 2 simple things:
- time to process my payment (already registered, still valid credit card)
- someone from Google Support to at least communicate with me and say,
we're working on it..

hmmm.

On Fri, Apr 6, 2012 at 10:18 PM, Jeff Schnitzer  wrote:

> Something must be broken.  I've been sitting at "Activating Billing"
> state for over an hour.
>
> Jeff
>
> On Fri, Apr 6, 2012 at 4:15 PM, Stefano Ciccarelli
>  wrote:
> > I had billing settings locked for the same reason for 2 days.
> >
> > --
> > Stefano Ciccarelli
> > Sent with Sparrow
> >
> > On Friday 6 April 2012 at 22:03, doright wrote:
> >
> > My app has been down for over 3 hours now.  Its a production app, with
> > paying customers. At least it did have paying customers 3 hours ago...
> >
> > Okay, so I've exceeded my quotas, just increase my budgets right?  Wrong
> -
> > it won't let me, saying:
> > "A charge has been issued to the billing administrator. (You will be
> able to
> > make changes to your budget settings again once the outstanding payment
> is
> > processed.) "
> >
> > So I'm stuck, it won't let me make any changes even though I have a valid
> > VISA card registered, ready and waiting.  There has never been a problem
> > with the card, and its still valid.
> >
> > So, I send a mail to "Please contact us
> > at appengine_updated_pric...@google.com if you have questions or issues
> > regarding billing.".  No answer for 3 hours and counting.  I raised an
> issue
> > about it, still no answer.  Finally I'm posting here, having reached a
> final
> > dead end.
> >
> > There are so many ironies here its almost funny.  I exceeded my quotas
> > because I was experiencing lots of problems with high latencies and
> warmup
> > requests taking too long.  Some of my customers had expressed concern
> that
> > the system couldn't handle the load.
> > Second irony is due to the high latencies experienced, some customers had
> > started to question if Google was a "noddy" platform and couldn't scale.
>  I
> > of course went to great lengths to discuss that I'd in fact chosen this
> > platform due to its robustness and scalability.  And then its down for
> over
> > 3 hours due to a billing bug.
> >
> >  I agree I should have anticipated the quotas actually being exceeded,
> but
> > given that I missed that moment I would have hoped the situation would
> have
> > been recoverable in less than 3 hours!  Beware ALL.
> >
> > If there is someone out there who can help, please tell me how I get the
> app
> > running again ASAP.
> >
> > many thanks.
> >
> > --
> > You received this message because you are subscribed to the Google Groups
> > "Google App Engine" group.
> > To view this discussion on the web visit
> > https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ.
> > To post to this group, send email to google-appengine@googlegroups.com.
> > To unsubscribe from this group, send email to
> > google-appengine+unsubscr...@googlegroups.com.
> > For more options, visit this group at
> > http://groups.google.com/group/google-appengine?hl=en.
> >
> >
> > --
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>
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>

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Re: [google-appengine] App down due to Quotas exceeded

[Kwame]

I'm having the exact same problem now, only for me it's been 2 days, and 
still not able to edit my billing settings! Also I'm not able to edit my 
Application settings, so now my app has Max idle settings set to the 
maximum and Min Pending latency set to the minimum - both of these settings 
are now causing the app to spin up instances like a runaway train! My 
quoto is being used up in minutes and my bill keeps climbing. I've written 
to google via he link in billing settings, and I've posted on google groups 
and stack overflow. How does one get help? This is a production app with 
customers. This is absolutely no good. I feel very frustrated !!!




On Friday, April 6, 2012 4:30:02 PM UTC-4, doright wrote:
>
> well, developments. Soon after I made this post (co-incidence ? I dunno) 
> my billing status changed and I was able to update my budget.  So am now 
> still waiting for it to take effect, which I know can take a while to 
> filter through to my actual app.  (Why?)
>
> This is a showstopper as far as I'm concerned.  Ridiculous when you 
> consider the complexity of the infrastructure involved that it comes down 
> to 2 simple things:
> - time to process my payment (already registered, still valid credit card)
> - someone from Google Support to at least communicate with me and say, 
> we're working on it..
>
> hmmm.  
>
> On Fri, Apr 6, 2012 at 10:18 PM, Jeff Schnitzer wrote:
>
>> Something must be broken.  I've been sitting at "Activating Billing"
>> state for over an hour.
>>
>> Jeff
>>
>> On Fri, Apr 6, 2012 at 4:15 PM, Stefano Ciccarelli
>>  wrote:
>> > I had billing settings locked for the same reason for 2 days.
>> >
>> > --
>> > Stefano Ciccarelli
>> > Sent with Sparrow
>> >
>> > On Friday 6 April 2012 at 22:03, doright wrote:
>> >
>> > My app has been down for over 3 hours now.  Its a production app, with
>> > paying customers. At least it did have paying customers 3 hours ago...
>> >
>> > Okay, so I've exceeded my quotas, just increase my budgets right? 
>>  Wrong -
>> > it won't let me, saying:
>> > "A charge has been issued to the billing administrator. (You will be 
>> able to
>> > make changes to your budget settings again once the outstanding payment 
>> is
>> > processed.) "
>> >
>> > So I'm stuck, it won't let me make any changes even though I have a 
>> valid
>> > VISA card registered, ready and waiting.  There has never been a problem
>> > with the card, and its still valid.
>> >
>> > So, I send a mail to "Please contact us
>> > at appengine_updated_pric...@google.com if you have questions or issues
>> > regarding billing.".  No answer for 3 hours and counting.  I raised an 
>> issue
>> > about it, still no answer.  Finally I'm posting here, having reached a 
>> final
>> > dead end.
>> >
>> > There are so many ironies here its almost funny.  I exceeded my quotas
>> > because I was experiencing lots of problems with high latencies and 
>> warmup
>> > requests taking too long.  Some of my customers had expressed concern 
>> that
>> > the system couldn't handle the load.
>> > Second irony is due to the high latencies experienced, some customers 
>> had
>> > started to question if Google was a "noddy" platform and couldn't 
>> scale.  I
>> > of course went to great lengths to discuss that I'd in fact chosen this
>> > platform due to its robustness and scalability.  And then its down for 
>> over
>> > 3 hours due to a billing bug.
>> >
>> >  I agree I should have anticipated the quotas actually being exceeded, 
>> but
>> > given that I missed that moment I would have hoped the situation would 
>> have
>> > been recoverable in less than 3 hours!  Beware ALL.
>> >
>> > If there is someone out there who can help, please tell me how I get 
>> the app
>> > running again ASAP.
>> >
>> > many thanks.
>> >
>> > --
>> > You received this message because you are subscribed to the Google 
>> Groups
>> > "Google App Engine" group.
>> > To view this discussion on the web visit
>> > https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ.
>> > To post to this group, send email to google-appengine@googlegroups.com.
>> > To unsubscribe from this group, send email to
>> > google-appengine+unsubscr...@googlegroups.com.
>> > For more options, visit this group at
>> > http://groups.google.com/group/google-appengine?hl=en.
>> >
>> >
>> > --
>> > You received this message because you are subscribed to the Google 
>> Groups
>> > "Google App Engine" group.
>> > To post to this group, send email to google-appengine@googlegroups.com.
>> > To unsubscribe from this group, send email to
>> > google-appengine+unsubscr...@googlegroups.com.
>> > For more options, visit this group at
>> > http://groups.google.com/group/google-appengine?hl=en.
>>
>> --
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>> "Google App Engine" group.
>> To post to this group, send email to google-appengine@googlegroups.com.
>> To unsubscribe from this group, send email to 
>> google-appengine+

Re: [google-appengine] App down due to Quotas exceeded

[Matthew Jaggard]

I'm pretty sure I'm not the only one who's now considering whether going
live with an app on GAE is a bad idea.

On 7 April 2012 11:36, Kwame  wrote:

> I'm having the exact same problem now, only for me it's been 2 days, and
> still not able to edit my billing settings! Also I'm not able to edit my
> Application settings, so now my app has Max idle settings set to the
> maximum and Min Pending latency set to the minimum - both of these settings
> are now causing the app to spin up instances like a runaway train! My
> quoto is being used up in minutes and my bill keeps climbing. I've written
> to google via he link in billing settings, and I've posted on google groups
> and stack overflow. How does one get help? This is a production app with
> customers. This is absolutely no good. I feel very frustrated !!!
>
>
>
>
> On Friday, April 6, 2012 4:30:02 PM UTC-4, doright wrote:
>>
>> well, developments. Soon after I made this post (co-incidence ? I dunno)
>> my billing status changed and I was able to update my budget.  So am now
>> still waiting for it to take effect, which I know can take a while to
>> filter through to my actual app.  (Why?)
>>
>> This is a showstopper as far as I'm concerned.  Ridiculous when you
>> consider the complexity of the infrastructure involved that it comes down
>> to 2 simple things:
>> - time to process my payment (already registered, still valid credit card)
>> - someone from Google Support to at least communicate with me and say,
>> we're working on it..
>>
>> hmmm.
>>
>> On Fri, Apr 6, 2012 at 10:18 PM, Jeff Schnitzer wrote:
>>
>>> Something must be broken.  I've been sitting at "Activating Billing"
>>> state for over an hour.
>>>
>>> Jeff
>>>
>>> On Fri, Apr 6, 2012 at 4:15 PM, Stefano Ciccarelli
>>>  wrote:
>>> > I had billing settings locked for the same reason for 2 days.
>>> >
>>> > --
>>> > Stefano Ciccarelli
>>> > Sent with Sparrow
>>> >
>>> > On Friday 6 April 2012 at 22:03, doright wrote:
>>> >
>>> > My app has been down for over 3 hours now.  Its a production app, with
>>> > paying customers. At least it did have paying customers 3 hours ago...
>>> >
>>> > Okay, so I've exceeded my quotas, just increase my budgets right?
>>>  Wrong -
>>> > it won't let me, saying:
>>> > "A charge has been issued to the billing administrator. (You will be
>>> able to
>>> > make changes to your budget settings again once the outstanding
>>> payment is
>>> > processed.) "
>>> >
>>> > So I'm stuck, it won't let me make any changes even though I have a
>>> valid
>>> > VISA card registered, ready and waiting.  There has never been a
>>> problem
>>> > with the card, and its still valid.
>>> >
>>> > So, I send a mail to "Please contact us
>>> > at 
>>> > appengine_updated_pricing@**google.com
>>> >  if
>>> you have questions or issues
>>> > regarding billing.".  No answer for 3 hours and counting.  I raised an
>>> issue
>>> > about it, still no answer.  Finally I'm posting here, having reached a
>>> final
>>> > dead end.
>>> >
>>> > There are so many ironies here its almost funny.  I exceeded my quotas
>>> > because I was experiencing lots of problems with high latencies and
>>> warmup
>>> > requests taking too long.  Some of my customers had expressed concern
>>> that
>>> > the system couldn't handle the load.
>>> > Second irony is due to the high latencies experienced, some customers
>>> had
>>> > started to question if Google was a "noddy" platform and couldn't
>>> scale.  I
>>> > of course went to great lengths to discuss that I'd in fact chosen this
>>> > platform due to its robustness and scalability.  And then its down for
>>> over
>>> > 3 hours due to a billing bug.
>>> >
>>> >  I agree I should have anticipated the quotas actually being exceeded,
>>> but
>>> > given that I missed that moment I would have hoped the situation would
>>> have
>>> > been recoverable in less than 3 hours!  Beware ALL.
>>> >
>>> > If there is someone out there who can help, please tell me how I get
>>> the app
>>> > running again ASAP.
>>> >
>>> > many thanks.
>>> >
>>> > --
>>> > You received this message because you are subscribed to the Google
>>> Groups
>>> > "Google App Engine" group.
>>> > To view this discussion on the web visit
>>> > https://groups.google.com/d/**msg/google-appengine/-/q3sc-**jbv7PgJ
>>> .
>>> > To post to this group, send email to google-appengine@googlegroups.**
>>> com .
>>> > To unsubscribe from this group, send email to
>>> > google-appengine+unsubscribe@**googlegroups.com
>>> .
>>> > For more options, visit this group at
>>> > http://groups.google.com/**group/google-appengine?hl=en
>>> .
>>> >
>>> >
>>> > --
>>> > You received this message because you are subscribed to the Google
>>> Groups
>>> > "Google App Engine" group.
>>> > To post to this group, send email to google-appengine@googlegroups.**
>>> com .
>>> > To unsubscribe from this group, se

Re: [google-appengine] App down due to Quotas exceeded

[Eric Ka Ka Ng]

we got the same prb last week. after 3-4 days we get replies from google
helping to fix the issue. we lost business, customers, and repetition
during the down time.

yes, i'm sure that's an internal bug for them and many others face the
similar problem. this problem affects many apps, and many real users. I
wont expect these problems happen on a google platform which has passed the
'beta' stage, and we are paying real money to deploy serious applications
on it. Please, google, be serious to the business.

- eric


On 7 April 2012 04:03, doright  wrote:

> My app has been down for over 3 hours now.  Its a production app, with
> paying customers. At least it did have paying customers 3 hours ago...
>
> Okay, so I've exceeded my quotas, just increase my budgets right?  Wrong -
> it won't let me, saying:
> "A charge has been issued to the billing administrator. *(You will be
> able to make changes to your budget settings again once the outstanding
> payment is processed.)* "
>
> So I'm stuck, it won't let me make any changes even though I have a valid
> VISA card registered, ready and waiting.  There has never been a problem
> with the card, and its still valid.
>
> So, I send a mail to "Please contact us at
> appengine_updated_pric...@google.com
>  if
> you have questions or issues regarding billing.".  No answer for 3 hours
> and counting.  I raised an issue about it, still no answer.  Finally I'm
> posting here, having reached a final dead end.
>
> There are so many ironies here its almost funny.  I exceeded my quotas
> because I was experiencing lots of problems with high latencies and warmup
> requests taking too long.  Some of my customers had expressed concern that
> the system couldn't handle the load.
> Second irony is due to the high latencies experienced, some customers had
> started to question if Google was a "noddy" platform and couldn't scale.  I
> of course went to great lengths to discuss that I'd in fact chosen this
> platform due to its robustness and scalability.  And then its down for over
> 3 hours due to a billing bug.
>
>  I agree I should have anticipated the quotas actually being exceeded, but
> given that I missed that moment I would have hoped the situation would have
> been recoverable in less than 3 hours!  Beware ALL.
>
> If there is someone out there who can help, please tell me how I get the
> app running again ASAP.
>
> many thanks.
>
>  --
> You received this message because you are subscribed to the Google Groups
> "Google App Engine" group.
> To view this discussion on the web visit
> https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ.
> To post to this group, send email to google-appengine@googlegroups.com.
> To unsubscribe from this group, send email to
> google-appengine+unsubscr...@googlegroups.com.
> For more options, visit this group at
> http://groups.google.com/group/google-appengine?hl=en.
>

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Re: [google-appengine] App down due to Quotas exceeded

[E.M.]

This is horrible. I'm experiencing this now and no response from Google. 
It's really sad that Google would have such a flaw in a sensitive service. 
It takes me literally a few seconds to change my daily budget on Facebook 
Ads and that's only for ads. But on Google, it takes hours and days for a 
hosting solution where every second actually matters? Very disappointed...

On Saturday, April 7, 2012 9:56:39 AM UTC-4, Eric Ka Ka Ng wrote:
>
> we got the same prb last week. after 3-4 days we get replies from google 
> helping to fix the issue. we lost business, customers, and repetition 
> during the down time.  
>
> yes, i'm sure that's an internal bug for them and many others face the 
> similar problem. this problem affects many apps, and many real users. I 
> wont expect these problems happen on a google platform which has passed the 
> 'beta' stage, and we are paying real money to deploy serious applications 
> on it. Please, google, be serious to the business. 
>
> - eric
>
>
> On 7 April 2012 04:03, doright  wrote:
>
>> My app has been down for over 3 hours now.  Its a production app, with 
>> paying customers. At least it did have paying customers 3 hours ago...
>>
>> Okay, so I've exceeded my quotas, just increase my budgets right?  Wrong 
>> - it won't let me, saying:
>> "A charge has been issued to the billing administrator. *(You will be 
>> able to make changes to your budget settings again once the outstanding 
>> payment is processed.)* "
>>
>> So I'm stuck, it won't let me make any changes even though I have a valid 
>> VISA card registered, ready and waiting.  There has never been a problem 
>> with the card, and its still valid.
>>
>> So, I send a mail to "Please contact us at 
>> appengine_updated_pric...@google.com
>>  if 
>> you have questions or issues regarding billing.".  No answer for 3 hours 
>> and counting.  I raised an issue about it, still no answer.  Finally I'm 
>> posting here, having reached a final dead end.
>>
>> There are so many ironies here its almost funny.  I exceeded my quotas 
>> because I was experiencing lots of problems with high latencies and warmup 
>> requests taking too long.  Some of my customers had expressed concern that 
>> the system couldn't handle the load.
>> Second irony is due to the high latencies experienced, some customers had 
>> started to question if Google was a "noddy" platform and couldn't scale.  I 
>> of course went to great lengths to discuss that I'd in fact chosen this 
>> platform due to its robustness and scalability.  And then its down for over 
>> 3 hours due to a billing bug.
>>
>>  I agree I should have anticipated the quotas actually being exceeded, 
>> but given that I missed that moment I would have hoped the situation would 
>> have been recoverable in less than 3 hours!  Beware ALL.
>>
>> If there is someone out there who can help, please tell me how I get the 
>> app running again ASAP.
>>
>> many thanks.
>>
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>
>
On Saturday, April 7, 2012 9:56:39 AM UTC-4, Eric Ka Ka Ng wrote:
>
> we got the same prb last week. after 3-4 days we get replies from google 
> helping to fix the issue. we lost business, customers, and repetition 
> during the down time.  
>
> yes, i'm sure that's an internal bug for them and many others face the 
> similar problem. this problem affects many apps, and many real users. I 
> wont expect these problems happen on a google platform which has passed the 
> 'beta' stage, and we are paying real money to deploy serious applications 
> on it. Please, google, be serious to the business. 
>
> - eric
>
>
> On 7 April 2012 04:03, doright  wrote:
>
>> My app has been down for over 3 hours now.  Its a production app, with 
>> paying customers. At least it did have paying customers 3 hours ago...
>>
>> Okay, so I've exceeded my quotas, just increase my budgets right?  Wrong 
>> - it won't let me, saying:
>> "A charge has been issued to the billing administrator. *(You will be 
>> able to make changes to your budget settings again once the outstanding 
>> payment is processed.)* "
>>
>> So I'm stuck, it won't let me make any changes even though I have a valid 
>> VISA card registered, ready and waiting.  There has never been a problem 
>> with the card, and its still valid.
>>
>> So, I send a mail to "Please contact us at 
>> appengine_updated_pric...@google.com
>>  if 
>> you have questions or issues regarding billing.".  No answer for 3 hours 
>> and counting.  I raised an issue about it, still no answer.  Finally