Re: [google-appengine] Does GAE have Support? (other than this forum)
Support in Premier account is great. It has consolidated billing that let's you pay once a month and you can do a bank transfer instead of just credit card payment. I have only one complain, in the dashboard you no longer get to see the actual charges per day :( (Though there is a chrome plugin that estimates the cost, it's not as much fun as the default dashboard that used to show the daily costs for each resource consumed). On Friday, February 1, 2013 8:52:09 PM UTC+5:30, Michael Hermus wrote: > > Barry: by any chance do you have a Premier account? Does anyone have a > somewhat tangible/reliable report of the 'Premier' experience? > > On Thursday, January 31, 2013 5:41:19 PM UTC-5, barryhunter wrote: >> >> The only way other than forums, is to get a Premier account >> >> https://developers.google.com/appengine/docs/premier/ >> >> On Wed, Jan 30, 2013 at 12:10 AM, Rori Stumpf >> wrote: >> > Is there any way to contact someone at GAE/J for support on a >> performance >> > degradation issue? >> > >> > -- >> > You received this message because you are subscribed to the Google >> Groups >> > "Google App Engine" group. >> > To unsubscribe from this group and stop receiving emails from it, send >> an >> > email to google-appengi...@googlegroups.com. >> > To post to this group, send email to google-a...@googlegroups.com. >> > Visit this group at >> http://groups.google.com/group/google-appengine?hl=en. >> > For more options, visit https://groups.google.com/groups/opt_out. >> > >> > >> > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [google-appengine] Does GAE have Support? (other than this forum)
I was also surprised and thankful for Alexis's honesty. The fact that no one ever heard about this is interesting. I tried to prevent my brain from calculating a what-if scenario. but couldn't. however I see that 50% of my current instance bill is less than 500$'s, what a relief :) On Monday, February 4, 2013 5:07:43 PM UTC+2, Michael Hermus wrote: > > Thanks for the insight! > > I am very surprised to hear about the discounted instance pricing; that is > a HUGE benefit that I would think Google would want to advertise; perhaps > they have not decided if it will be a permanent feature of Premier? > > On Monday, February 4, 2013 4:03:44 AM UTC-5, Alexis wrote: >> >> With a Premier account all our apps instances benefit from the reduced >> pricing ($0.05/hour) as if they were reserved ones. That was a good >> surprise for us (as we did not see it mentioned anywhere) and we actually >> made savings switching to Premier while no longer having to perform this >> annoying optimization with reserved instances. >> Premier also allowed us to pay our bills later (monthly invoice), which >> is great when you encounter growth and need more time for the money to come >> in (delays with Ad providers payments etc.). >> >> About the support, you can issue tickets with a priority. Depending on >> the priority we set, we use to have an answer within 10 minutes to 24 >> hours. Then the quality of the support we received so far highly depended >> on who would deal with our tickets (we always have had our tickets resolved >> but sometimes the support guy is more efficient and gives more insights). >> > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [google-appengine] Does GAE have Support? (other than this forum)
Thanks for the insight! I am very surprised to hear about the discounted instance pricing; that is a HUGE benefit that I would think Google would want to advertise; perhaps they have not decided if it will be a permanent feature of Premier? On Monday, February 4, 2013 4:03:44 AM UTC-5, Alexis wrote: > > With a Premier account all our apps instances benefit from the reduced > pricing ($0.05/hour) as if they were reserved ones. That was a good > surprise for us (as we did not see it mentioned anywhere) and we actually > made savings switching to Premier while no longer having to perform this > annoying optimization with reserved instances. > Premier also allowed us to pay our bills later (monthly invoice), which is > great when you encounter growth and need more time for the money to come in > (delays with Ad providers payments etc.). > > About the support, you can issue tickets with a priority. Depending on the > priority we set, we use to have an answer within 10 minutes to 24 hours. > Then the quality of the support we received so far highly depended on who > would deal with our tickets (we always have had our tickets resolved but > sometimes the support guy is more efficient and gives more insights). > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [google-appengine] Does GAE have Support? (other than this forum)
With a Premier account all our apps instances benefit from the reduced pricing ($0.05/hour) as if they were reserved ones. That was a good surprise for us (as we did not see it mentioned anywhere) and we actually made savings switching to Premier while no longer having to perform this annoying optimization with reserved instances. Premier also allowed us to pay our bills later (monthly invoice), which is great when you encounter growth and need more time for the money to come in (delays with Ad providers payments etc.). About the support, you can issue tickets with a priority. Depending on the priority we set, we use to have an answer within 10 minutes to 24 hours. Then the quality of the support we received so far highly depended on who would deal with our tickets (we always have had our tickets resolved but sometimes the support guy is more efficient and gives more insights). -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [google-appengine] Does GAE have Support? (other than this forum)
It was *really* hard to get a premier account when it was first published, 'shut up and take my money' principle doesn't apply to premier accounts, they say it is easier now I don't know how the experience is, but I haven't seen anyone with a Premier account complaining about the experience, so it must be good To be honest, the only use case of a Premier account I can think of is to increase the minutely/daily limits of Appengine, they just don't do that otherwise (at least they didn't use to) Other than that, support here is great What do you need support for? On Friday, February 1, 2013 5:22:09 PM UTC+2, Michael Hermus wrote: > > Barry: by any chance do you have a Premier account? Does anyone have a > somewhat tangible/reliable report of the 'Premier' experience? > > On Thursday, January 31, 2013 5:41:19 PM UTC-5, barryhunter wrote: >> >> The only way other than forums, is to get a Premier account >> >> https://developers.google.com/appengine/docs/premier/ >> >> On Wed, Jan 30, 2013 at 12:10 AM, Rori Stumpf >> wrote: >> > Is there any way to contact someone at GAE/J for support on a >> performance >> > degradation issue? >> > >> > -- >> > You received this message because you are subscribed to the Google >> Groups >> > "Google App Engine" group. >> > To unsubscribe from this group and stop receiving emails from it, send >> an >> > email to google-appengi...@googlegroups.com. >> > To post to this group, send email to google-a...@googlegroups.com. >> > Visit this group at >> http://groups.google.com/group/google-appengine?hl=en. >> > For more options, visit https://groups.google.com/groups/opt_out. >> > >> > >> > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [google-appengine] Does GAE have Support? (other than this forum)
Barry: by any chance do you have a Premier account? Does anyone have a somewhat tangible/reliable report of the 'Premier' experience? On Thursday, January 31, 2013 5:41:19 PM UTC-5, barryhunter wrote: > > The only way other than forums, is to get a Premier account > > https://developers.google.com/appengine/docs/premier/ > > On Wed, Jan 30, 2013 at 12:10 AM, Rori Stumpf > > > wrote: > > Is there any way to contact someone at GAE/J for support on a > performance > > degradation issue? > > > > -- > > You received this message because you are subscribed to the Google > Groups > > "Google App Engine" group. > > To unsubscribe from this group and stop receiving emails from it, send > an > > email to google-appengi...@googlegroups.com . > > To post to this group, send email to > > google-a...@googlegroups.com. > > > Visit this group at > http://groups.google.com/group/google-appengine?hl=en. > > For more options, visit https://groups.google.com/groups/opt_out. > > > > > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
Re: [google-appengine] Does GAE have Support? (other than this forum)
The only way other than forums, is to get a Premier account https://developers.google.com/appengine/docs/premier/ On Wed, Jan 30, 2013 at 12:10 AM, Rori Stumpf wrote: > Is there any way to contact someone at GAE/J for support on a performance > degradation issue? > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to google-appengine+unsubscr...@googlegroups.com. > To post to this group, send email to google-appengine@googlegroups.com. > Visit this group at http://groups.google.com/group/google-appengine?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
[google-appengine] Does GAE have Support? (other than this forum)
Is there any way to contact someone at GAE/J for support on a performance degradation issue? -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at http://groups.google.com/group/google-appengine?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
