RE: [H] No Longer a Dell Fan
Trust me...if anyone can do it, Rob Finger can! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thane Sherrington (S) Sent: Tuesday, April 11, 2006 7:26 AM To: The Hardware List Subject: RE: [H] No Longer a Dell Fan At 06:58 PM 10/04/2006, Christopher Klein wrote: LOL, that's because you're retarded and you keep shorting the board out when you upgrade the ram! Actually, the GX270s and 280s are blowing caps like crazy after 14 to 16 months. So far as I know, one can't short out a motherboard a blow a cap. T
Re: [H] No Longer a Dell Fan
Exactly, puffed caps and the computer usually will not boot. Sorry Chris we order them with enough ram and I don't work on the help desk anymore so I don't really touch the desktops. Ben contact me off the list and we can work out getting those cd's to you. Rob Christopher Klein wrote: Trust me...if anyone can do it, Rob Finger can! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thane Sherrington (S) Sent: Tuesday, April 11, 2006 7:26 AM To: The Hardware List Subject: RE: [H] No Longer a Dell Fan At 06:58 PM 10/04/2006, Christopher Klein wrote: LOL, that's because you're retarded and you keep shorting the board out when you upgrade the ram! Actually, the GX270s and 280s are blowing caps like crazy after 14 to 16 months. So far as I know, one can't short out a motherboard a blow a cap. T
Re: [H] No Longer a Dell Fan
Are you buying Optiplexes or Dimensions? Rob Finger wrote: Ben, We have been with Dell for a long time at the company I work for. They do indeed send the cd's you speak of with every system. Roxio or Sonic they are all in there. However, if this guy is not willing to help you then there is nothing more you can do. Rob Ben Ruset wrote: Right. I've actually been been building barebones servers at work for a while now. The thing that was nice about buying the Dell boxes was the warranty. With a barebones you have to track warranties on a bunch of components, vs. a Dell which has 2 years on everything W. D. wrote: At 15:29 4/7/2006, Ben Ruset, wrote: It's a shame that in the quest to bump Mike Dell's share prices up a point or two, customer support nosedives. I've always thought it better to buy the best clone components, and build it myself. Now MWave builds most of it for you: http://www.mwave.com/mwave/Barebones.hmx? Start Here to Find It Fast!™ - http://www.US-Webmasters.com/best-start-page/ $8.77 Domain Names - http://domains.us-webmasters.com/
Re: [H] No Longer a Dell Fan
We buy Optiplexes. I don't know why we don't look at other vendors but the GX280's have some serious cap issues. There has been a Dell guy here everyday for the past 2 months switching out MB's. Rob Ben Ruset wrote: Are you buying Optiplexes or Dimensions? Rob Finger wrote: Ben, We have been with Dell for a long time at the company I work for. They do indeed send the cd's you speak of with every system. Roxio or Sonic they are all in there. However, if this guy is not willing to help you then there is nothing more you can do. Rob Ben Ruset wrote: Right. I've actually been been building barebones servers at work for a while now. The thing that was nice about buying the Dell boxes was the warranty. With a barebones you have to track warranties on a bunch of components, vs. a Dell which has 2 years on everything W. D. wrote: At 15:29 4/7/2006, Ben Ruset, wrote: It's a shame that in the quest to bump Mike Dell's share prices up a point or two, customer support nosedives. I've always thought it better to buy the best clone components, and build it myself. Now MWave builds most of it for you: http://www.mwave.com/mwave/Barebones.hmx? Start Here to Find It Fast!™ - http://www.US-Webmasters.com/best-start-page/ $8.77 Domain Names - http://domains.us-webmasters.com/
RE: [H] No Longer a Dell Fan
LOL, that's because you're retarded and you keep shorting the board out when you upgrade the ram! We have about 200 GX280s in the field right now. So far no major problems. We have had a few hard drives die, but nothing earth shattering. Rob...what kind of problems are you seeing with the cap issues? Are they completely dead or are you seeing other problems? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rob Finger Sent: Monday, April 10, 2006 9:08 AM To: The Hardware List Subject: Re: [H] No Longer a Dell Fan We buy Optiplexes. I don't know why we don't look at other vendors but the GX280's have some serious cap issues. There has been a Dell guy here everyday for the past 2 months switching out MB's. Rob Ben Ruset wrote: Are you buying Optiplexes or Dimensions? Rob Finger wrote: Ben, We have been with Dell for a long time at the company I work for. They do indeed send the cd's you speak of with every system. Roxio or Sonic they are all in there. However, if this guy is not willing to help you then there is nothing more you can do. Rob Ben Ruset wrote: Right. I've actually been been building barebones servers at work for a while now. The thing that was nice about buying the Dell boxes was the warranty. With a barebones you have to track warranties on a bunch of components, vs. a Dell which has 2 years on everything W. D. wrote: At 15:29 4/7/2006, Ben Ruset, wrote: It's a shame that in the quest to bump Mike Dell's share prices up a point or two, customer support nosedives. I've always thought it better to buy the best clone components, and build it myself. Now MWave builds most of it for you: http://www.mwave.com/mwave/Barebones.hmx? Start Here to Find It Fast!T - http://www.US-Webmasters.com/best-start-page/ $8.77 Domain Names - http://domains.us-webmasters.com/
Re: [H] No Longer a Dell Fan
Ben, We have been with Dell for a long time at the company I work for. They do indeed send the cd's you speak of with every system. Roxio or Sonic they are all in there. However, if this guy is not willing to help you then there is nothing more you can do. Rob Ben Ruset wrote: Right. I've actually been been building barebones servers at work for a while now. The thing that was nice about buying the Dell boxes was the warranty. With a barebones you have to track warranties on a bunch of components, vs. a Dell which has 2 years on everything W. D. wrote: At 15:29 4/7/2006, Ben Ruset, wrote: It's a shame that in the quest to bump Mike Dell's share prices up a point or two, customer support nosedives. I've always thought it better to buy the best clone components, and build it myself. Now MWave builds most of it for you: http://www.mwave.com/mwave/Barebones.hmx? Start Here to Find It Fast!™ - http://www.US-Webmasters.com/best-start-page/ $8.77 Domain Names - http://domains.us-webmasters.com/
Re: [H] No Longer a Dell Fan
Right. I've actually been been building barebones servers at work for a while now. The thing that was nice about buying the Dell boxes was the warranty. With a barebones you have to track warranties on a bunch of components, vs. a Dell which has 2 years on everything W. D. wrote: At 15:29 4/7/2006, Ben Ruset, wrote: It's a shame that in the quest to bump Mike Dell's share prices up a point or two, customer support nosedives. I've always thought it better to buy the best clone components, and build it myself. Now MWave builds most of it for you: http://www.mwave.com/mwave/Barebones.hmx? Start Here to Find It Fast!™ - http://www.US-Webmasters.com/best-start-page/ $8.77 Domain Names - http://domains.us-webmasters.com/
[H] No Longer a Dell Fan
Read from the bottom up. *sigh* --- The header is gone, but I emailed it back to David and cc'd Mike Dell. It's pretty funny. I have a binder full of old Dell disks that came with various machines. They used to come with every piece of software that came with the computer. Burning software, AOL disks, DVD playing software, etc. I guess the $0.05 that Dell saves per CD is worth the price of alienating customers, especially business customers. Dell could make the software available as a download and BIOS lock it to the machine -- it's just lazyness that prevents this from happening. We are an IBM certified partner, and AVNet has been hounding my CTO for us to bring IBM in house for our desktops/laptops. I have already replaced Dell servers due to the fact that Opteron processors are not available options. I only buy Dell switches (including ones with crippling firmware bugs that will likely never be fixed - see: http://forums.us.dell.com/supportforums/board/message?board.id=pc_managedmessage.id=5175 ) because I already have a fleet of them in service and I need uniformity. Every day that goes by, Dell loses the value that I have always used to justify keeping them as a partner. I have been buying Dell since 1998 and until about 2003 have always been happy with the level of support and care that I have received. It's a shame that in the quest to bump Mike Dell's share prices up a point or two, customer support nosedives. At this point I just don't see how I can do business with Dell anymore. We may not be the biggest customer in your or Dell's account, but we are a growing tech company that is going to be expanding by about 400% in the next few months. That's a lot of equipment that we're going to be buying. I'll make sure that the next time I buy a PC from a vendor, it will come with recovery media for all of the software that we PAID for. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 3:45 PM To: Ben Ruset Subject: RE: Requested Dell Quote(s) #286379533 That is for the OS, not the other free software that comes with the systems. -Original Message- From: Ben Ruset [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 2:43 PM To: Gendron, David Subject: RE: Requested Dell Quote(s) #286379533 So what about the $10 per computer that I pay for recovery media? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 3:42 PM To: Ben Ruset Subject: RE: Requested Dell Quote(s) #286379533 Unfortunately. That's the problem with the OEM software is that it lives and dies with the system. -Original Message- From: Ben Ruset [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 2:37 PM To: Gendron, David Subject: RE: Requested Dell Quote(s) #286379533 So if it's gone, it's gone forever? That sucks. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 3:21 PM To: Ben Ruset Subject: RE: Requested Dell Quote(s) #286379533 I understand your not trying to get something for free, but we physically don't have a copy to send out (other than a retail copy for Roxio). Dell preinstalls an OEM version from manufacturing and we don't have any media that comes with it. I would send it out to you if it were available. David -Original Message- From: Ben Ruset [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 2:16 PM To: Gendron, David Subject: RE: Requested Dell Quote(s) #286379533 Well, the laptop came with it pre-loaded, but with no media. Surely there must be a way of recovering the software if say the original hard disk died, or got re-formatted, etc. I'm not trying to scam something from you for free, I'm just trying to get backup media of software we bought and paid for. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 3:14 PM To: Ben Ruset Subject: RE: Requested Dell Quote(s) #286379533 We sell retail copies of both Roxio and Sonic but to my knowledge, we don't have a version that I can send out for free. If you'd like me to quote it for you, I can do that for you. David -Original Message- From: Ben Ruset [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 2:05 PM To: Gendron, David Subject: RE: Requested Dell Quote(s) #286379533 Thanks David, I appreciate it. One other thing. We've ordered a bunch of Inspiron laptops and they either come with Roxio or Sonic CD burning software. We have our own software image that we load on these laptops, but unfortunately we lose the ability to install Roxio or Sonic. I've heard of Dell sending out CD's of that software to customers that request it. Obviously I won't need it for every laptop, but it would be nice to have a copy of each so that I can reload them when I put our image on these laptops. I believe our 700M's were ordered with Sonic and our
Re: [H] No Longer a Dell Fan
Ben, that sucks! It's always a shame when a company starts turning to these tactics :( _ Julian Zottl CTO, Radiant Network Technology, LLC Getting ahead in the tech sector isn't about kissing butt ... you gotta sniff the right packets -- Original Message -- From: Ben Ruset [EMAIL PROTECTED] Reply-To: The Hardware List hardware@hardwaregroup.com Date: Fri, 07 Apr 2006 16:29:22 -0400 Read from the bottom up. *sigh* --- The header is gone, but I emailed it back to David and cc'd Mike Dell. It's pretty funny. I have a binder full of old Dell disks that came with various machines. They used to come with every piece of software that came with the computer. Burning software, AOL disks, DVD playing software, etc. I guess the $0.05 that Dell saves per CD is worth the price of alienating customers, especially business customers. Dell could make the software available as a download and BIOS lock it to the machine -- it's just lazyness that prevents this from happening. We are an IBM certified partner, and AVNet has been hounding my CTO for us to bring IBM in house for our desktops/laptops. I have already replaced Dell servers due to the fact that Opteron processors are not available options. I only buy Dell switches (including ones with crippling firmware bugs that will likely never be fixed - see: http://forums.us.dell.com/supportforums/board/message?board.id=pc_managedmessage.id=5175 ) because I already have a fleet of them in service and I need uniformity. Every day that goes by, Dell loses the value that I have always used to justify keeping them as a partner. I have been buying Dell since 1998 and until about 2003 have always been happy with the level of support and care that I have received. It's a shame that in the quest to bump Mike Dell's share prices up a point or two, customer support nosedives. At this point I just don't see how I can do business with Dell anymore. We may not be the biggest customer in your or Dell's account, but we are a growing tech company that is going to be expanding by about 400% in the next few months. That's a lot of equipment that we're going to be buying. I'll make sure that the next time I buy a PC from a vendor, it will come with recovery media for all of the software that we PAID for. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 3:45 PM To: Ben Ruset Subject: RE: Requested Dell Quote(s) #286379533 That is for the OS, not the other free software that comes with the systems. -Original Message- From: Ben Ruset [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 2:43 PM To: Gendron, David Subject: RE: Requested Dell Quote(s) #286379533 So what about the $10 per computer that I pay for recovery media? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 3:42 PM To: Ben Ruset Subject: RE: Requested Dell Quote(s) #286379533 Unfortunately. That's the problem with the OEM software is that it lives and dies with the system. -Original Message- From: Ben Ruset [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 2:37 PM To: Gendron, David Subject: RE: Requested Dell Quote(s) #286379533 So if it's gone, it's gone forever? That sucks. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 3:21 PM To: Ben Ruset Subject: RE: Requested Dell Quote(s) #286379533 I understand your not trying to get something for free, but we physically don't have a copy to send out (other than a retail copy for Roxio). Dell preinstalls an OEM version from manufacturing and we don't have any media that comes with it. I would send it out to you if it were available. David -Original Message- From: Ben Ruset [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 2:16 PM To: Gendron, David Subject: RE: Requested Dell Quote(s) #286379533 Well, the laptop came with it pre-loaded, but with no media. Surely there must be a way of recovering the software if say the original hard disk died, or got re-formatted, etc. I'm not trying to scam something from you for free, I'm just trying to get backup media of software we bought and paid for. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 3:14 PM To: Ben Ruset Subject: RE: Requested Dell Quote(s) #286379533 We sell retail copies of both Roxio and Sonic but to my knowledge, we don't have a version that I can send out for free. If you'd like me to quote it for you, I can do that for you. David -Original Message- From: Ben Ruset [mailto:[EMAIL PROTECTED] Sent: Friday, April 07, 2006 2:05 PM To: Gendron, David Subject: RE: Requested Dell Quote(s) #286379533 Thanks David, I appreciate it. One other thing. We've ordered a bunch of Inspiron laptops and they either come with
Re: [H] No Longer a Dell Fan
At 15:29 4/7/2006, Ben Ruset, wrote: It's a shame that in the quest to bump Mike Dell's share prices up a point or two, customer support nosedives. I've always thought it better to buy the best clone components, and build it myself. Now MWave builds most of it for you: http://www.mwave.com/mwave/Barebones.hmx? Start Here to Find It Fast! - http://www.US-Webmasters.com/best-start-page/ $8.77 Domain Names - http://domains.us-webmasters.com/
