Re: IBMLink 2000 Finding ESO levels
I've been watching the various postings on the new IBMLink with interest and I feel that I've not been supportive by not having added my voice to the chorus of protest, but I've felt that we're fighting a losing battle. I once had green screen IBMLink. I could do wondrous things with it, more often in VSE than in VM. Then I left that job and no longer had IBMLink until I went to work for an IBM business partner who had the new IBMLink. I hated it for all the reasons that have been mentioned. I no longer work for the business partner and at the moment I don't have IBMLink anywhere. I've made use of some of the publicly available urls to answer some of my questions (Kris posted a url yesterday that typifies what nowadays seems to be available to everyone), and I've appreciated the fact that I can get to these tools with no special permissions. But I feel that I can no longer do the kind of active support for my software that I was able to do with the old IBMLink. Calling for support these days can be a really frustrating experience compared to the old days. Luckily if I call for VSE or VM product defect support I usually am able to talk to someone who's helpful and knowledgeable. I empathize with Alan when he tried to call about IBMLink 2000. I can feel my blood pressure rise when I read the paragraph quoted below. I've come to the conclusion that upper IBM management is trying to move all its customers to the PC/Microsoft model of software support: apply the latest service level, cross your fingers, and be quiet if all hell breaks loose. After all, you took the risk by applying the service, and aren't you able to back it out? I'm not suggesting for one moment that this is the attitude of the VM or VSE labs (and it's probably not even the attitude of the OS/390 folks, but I never speak with them), but it's undoubtedly the attitude of people who populate the highest levels in IBM, who foist IBMLink 2000 on us as if it's an improvement, and who direct our concerns to someone in another country who has absolutely no experience doing the work we do and who, no matter how motivated he or she might be to provide excellent service, is absolutely incapable of understanding our problem. Probably one of the things that's most irritating is the way advances like this are portrayed as if they're all in the service of progress, veritable gifts from the gods. It's a newspeak that at times can become almost frightening (one thinks of Healthy Forests and Clear Skies, but here I'm afraid I'm veering off the subject into verboten territory). This is why people of our age look toward retirement with renewed interest. - Tom. At 03:54 PM 1/8/2007, you wrote: How do I do this in IBMLink 2000? I called their 800 number and spent 30 minutes trying to explain my problem to someone in India who knew absolutely nothing about ESOs. He said level 2 would call me back, but I am still waiting. Is it any wopnder I hate IBMLink 2000? Tom Cluster County of Sonoma Santa Rosa, CA (707) 565-3384 (Tuesdays and Wednesdays only)
Re: IBMVM Digest - 5 Jan 2007 to 6 Jan 2007 (#2007-6)
You can use z/OS DFDSS to backup the z/VM and z/VSE dasd but (IMHO) it is not a wise solution because of the restore considerations. With enough practice you could make it work. What are the restore considerations? We use this all the time, backing up and restoring a vm system from z/os, with no problems whatsoever. Do you mean considerations for VSE?
Re: IBMLink 2000 Sending Files to my VM Reader
Hello Alan, I switched off of the Green screen a couple of years back as the Hand Writing was on the wall. You can save the PTF pretty easily. Just go the FILE, and do a save as and make it a TXT file. Or if you want go to the bottom and select PRINTABLE VERSION and do the same thing. PRINTABLE VERSION has just the info you want. Ed Martin Aultman Health Foundation 330-588-4723 [EMAIL PROTECTED] ext. 40441 -Original Message- From: The IBM z/VM Operating System [mailto:[EMAIL PROTECTED] On Behalf Of Alan Ackerman Sent: Monday, January 08, 2007 7:08 PM To: IBMVM@LISTSERV.UARK.EDU Subject: IBMLink 2000 Sending Files to my VM Reader With IBMLink green screen I can print files and they end up in my reader. I have EXECs to squirrel these away for further needs. This is especially useful since IBMLink erases closed incidents rather quickly, but I also save interesting APARs as well. Any way to do this from IBMLink 2000? I can cut and paste to my PC, but it is tedious. (A single Q prints all the incidents in IBMLink green screen.) Is it any wonder I hate IBMLink 2000?
Re: IBMLink 2000 Replacement for SIS 1
On Tue, 9 Jan 2007 09:23:16 +0200, Kris Buelens [EMAIL PROTECTED] wrote: I'm using this URL address to search for PTFs/APARs http://www14.software.ibm.com/webapp/set2/srchBroker/views/srchBroker.js p? rs=112 -- Kris Buelens, IBM Belgium, VM customer support I just tried to find PTF UG03934. Didn't find anything. Added Applications - Desktop Enterprise. This gave me 35 APARs, but no PTFs.
Re: IBMLink 2000 Finding ESO levels
I've come to the conclusion that upper IBM management is trying to move all its customers to the PC/Microsoft model of software support: apply the latest service level, cross your fingers, and be quiet if all hell breaks loose. Any one who runs applying support like that deserves everything they get. We have a three level test process for applying patches to our workstations. No fixes are rolled out until they have been tested by key testers. After all, you took the risk by applying the service, and aren't you able to back it out? You can back out most PC fixes. Of course the ones you can't back out are the ones that break things. I'm not suggesting for one moment that this is the attitude of the VM or VSE labs (and it's probably not even the attitude of the OS/390 folks, but I never speak with them), but it's undoubtedly the attitude of people who populate the highest levels in IBM, who foist IBMLink 2000 on us as if it's an improvement, and who direct our concerns to someone in another country who has absolutely no experience doing the work we do and who, no matter how motivated he or she might be to provide excellent service, is absolutely incapable of understanding our problem. I had this problem with LexMark printer support. Fortunatly I had the luxery of telling the LexMark rep that unless he did better we would never buy a LexMark printer again. We had an engineer on site next day. Probably one of the things that's most irritating is the way advances like this are portrayed as if they're all in the service of progress, veritable gifts from the gods. It's a newspeak that at times can become almost frightening (one thinks of Healthy Forests and Clear Skies, but here I'm afraid I'm veering off the subject into verboten territory). This is why people of our age look toward retirement with renewed interest. Pitty I still have 15 years to go - Tom. P.S. Any chance of sharing some of your publicly available URLs? At 03:54 PM 1/8/2007, you wrote: How do I do this in IBMLink 2000? I called their 800 number and spent 30 minutes trying to explain my problem to someone in India who knew absolutely nothing about ESOs. He said level 2 would call me back, but I am still waiting. Is it any wopnder I hate IBMLink 2000? Tom Cluster County of Sonoma Santa Rosa, CA (707) 565-3384 (Tuesdays and Wednesdays only) __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com
Re: IBMLink 2000 Replacement for SIS 1
On Mon, 8 Jan 2007 18:00:17 -0600, Marcy Cortes [EMAIL PROTECTED] wrote: Go into SIS Over on the left click on View documents Click on Apars and PTFs link Put the number in Obvious huh ;) Marcy Cortes Thanks! Quite obvious. When it tells you to fill in an APAR or PTF number - - don't. Instead look for an item in the left menu. I opened a feedback on this question. So far it has bounced through 2 queues, but no answer. I gave them your answer and told them what I thoug h of IBMLink 2000. (Politely.) I'm sure I had a similar learning curve for IBMLink green screen 20 years ago. But I resent my learning being thrown away and being forced to learn an inferior system. Onward and downward!
Re: IBMLink 2000 Replacement for SIS 1
They did fix one thing though - it use to say Open an ETR. Now, I'd say that probably 90% of the world would think that that meant you wanted to report a new problem and get a new record opened. Wrong. It was to read an existing record. Marcy Cortes This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. Thank you for your cooperation. -Original Message- From: The IBM z/VM Operating System [mailto:[EMAIL PROTECTED] On Behalf Of Alan Ackerman Sent: Tuesday, January 09, 2007 12:19 PM To: IBMVM@LISTSERV.UARK.EDU Subject: Re: [IBMVM] IBMLink 2000 Replacement for SIS 1 On Mon, 8 Jan 2007 18:00:17 -0600, Marcy Cortes [EMAIL PROTECTED] wrote: Go into SIS Over on the left click on View documents Click on Apars and PTFs link Put the number in Obvious huh ;) Marcy Cortes Thanks! Quite obvious. When it tells you to fill in an APAR or PTF number= - - don't. Instead look for an item in the left menu. I opened a feedback on this question. So far it has bounced through 2 queues, but no answer. I gave them your answer and told them what I thoug= h of IBMLink 2000. (Politely.) I'm sure I had a similar learning curve for IBMLink green screen 20 years= ago. But I resent my learning being thrown away and being forced to learn= an inferior system. Onward and downward!
Re: IBMLink 2000 Replacement for SIS 1
I always find my VM fixes using the URL metioned above. No problems. Kris Buelens, IBM Belgium, VM customer support
Re: IBMLink 2000 Replacement for SIS 1
Kris Buelens wrote: I always find my VM fixes using the URL metioned above. No problems. But will it show you open APARs? Tony H.
Re: IBMLink 2000 Replacement for SIS 1
I think it does, but when I looked in the past, the text for open apars is very brief indeed 2007/1/9, Tony Harminc [EMAIL PROTECTED]: Kris Buelens wrote: I always find my VM fixes using the URL metioned above. No problems. But will it show you open APARs? Tony H. -- Kris Buelens, IBM Belgium, VM customer support
Re: IBMLink 2000 Replacement for SIS 1
See for example VM64042, it is open 2007/1/9, Kris Buelens [EMAIL PROTECTED]: I think it does, but when I looked in the past, the text for open apars is very brief indeed 2007/1/9, Tony Harminc [EMAIL PROTECTED]: Kris Buelens wrote: I always find my VM fixes using the URL metioned above. No problems. But will it show you open APARs? Tony H. -- Kris Buelens, IBM Belgium, VM customer support
Re: IBMLink 2000 Replacement for SIS 1
See for example VM64042, it is open Ah - OK, it's marked with a little key icon, and you have to sign in to see it. I guess they've merged the two UIs when I wasn't looking. There was a time when you had to sign in first to see any open ones. And it even finds that one based on keywords. Tony H.
Re: IBMLink 2000 Sending Files to my VM Reader
That works. It took me 16 minutes to download the 21 current incidents my group has in IBMLink, though to my PC. A far cry from Q and hit Enter. If it was HTTP, I might be able to write some Pipe code to go download them. But it is HTTPS (SSL encrypted), and I have no CMS tools to do SSL. Not do I have PC tools. (The Bank doesn't seem to want us to program our PCs.) Any ideas? On Tue, 9 Jan 2007 11:41:37 -0500, Edward M. Martin [EMAIL PROTECTED] wrote: Hello Alan, I switched off of the Green screen a couple of years back as the Hand Writing was on the wall. You can save the PTF pretty easily. Just go the FILE, and do a save as and make it a TXT file. Or if you want go to the bottom and select PRINTABLE VERSION and do the same thing. PRINTABLE VERSION has just the info you want. Ed Martin Aultman Health Foundation 330-588-4723 [EMAIL PROTECTED] ext. 40441
Re: IBM ServiceLink greenscreen to be discontinued March 31, 2007
My experience with IBMLink feedback is that it goes into a black hole. I have left some open for years, with no progress made in fixing the bugs. My recent queries don't give me much hope, either. I will, however, continue to open feedbacks, even though this list is clearly much better at answering my questions than IBM is. When IBMLink first came out on the web, and again when IBMLink 2000 came out, I provided quite a bit of feedback. So far as I can tell, not one of my suggestions has led to any change to the application. I read somewhere that IBM is now making most of its money from services, rather than hardware of software. If IBMLink is an example of IBM service in action, I don't think I want to buy any services from IBM. And yes, we do pay for the privilege of using IBMLink to fix IBM's bugs. Sigh! On Thu, 4 Jan 2007 13:33:36 -0500, Alan Altmark [EMAIL PROTECTED] wrote: On Thursday, 01/04/2007 at 09:31 CST, Mike Walter [EMAIL PROTECTED] m wrote: Oh, by all means any and everyone with an issue **should** provide feedback. I merely presume that some list members will be too busy to open an IBMLink feedback for something they report on the list. Providing IBMLink wit h a single, comprehensive list might help to prevent those issues from bei ng dropped through the cracks, Also the size of a single, comprehensive summary might force the issue to become clear enough to merit swift action! Inquiries have been made to the IBMLink folks to find out how they would like to handle these concerns. If anyone depends on VPL, note that it is going away, too. We ship sour ce anyway, so that shouldn't be too big of a problem for z/VM installations . Alan Altmark z/VM Development IBM Endicott =
