Re: [ilugd] Trouble Ticket Management System
GLPI meets all ur requirements except escalation, however it does support priority on tickets. Written in PHP and MYSQL. The GUI is rich and works well. The link for the same http://glpi-project.org/?lang=en Regards Dhiraj On Jan 29, 2008 4:50 PM, Pratik Singh <[EMAIL PROTECTED]> wrote: > On Jan 29, 2008 12:01 PM, <[EMAIL PROTECTED]> wrote: > > Does anyone know which is a good Open-Source based Online Trouble Ticket > > Management System? > > > > It should have the following. > > - MySQL/php based > > - Separate Login for each client > > - Separate login for each Support executive > > - Client should be assigned to a particular Support executive > > - Preferably some level some escalation (not necessarily) > > - And all other basic features > > - Various kind of Report generation is also desirable > > OTRS would also be useful. > http://otrs.org/ > > Regards, Pratik > > ___ > ilugd mailinglist -- ilugd@lists.linux-delhi.org > http://frodo.hserus.net/mailman/listinfo/ilugd > Next Event: http://freed.in - February 22/23, 2008 > Archives at: http://news.gmane.org/gmane.user-groups.linux.delhi > http://www.mail-archive.com/ilugd@lists.linux-delhi.org/ > ___ ilugd mailinglist -- ilugd@lists.linux-delhi.org http://frodo.hserus.net/mailman/listinfo/ilugd Next Event: http://freed.in - February 22/23, 2008 Archives at: http://news.gmane.org/gmane.user-groups.linux.delhi http://www.mail-archive.com/ilugd@lists.linux-delhi.org/
Re: [ilugd] Trouble Ticket Management System
On Jan 29, 2008 12:01 PM, <[EMAIL PROTECTED]> wrote: > Does anyone know which is a good Open-Source based Online Trouble Ticket > Management System? > > It should have the following. > - MySQL/php based > - Separate Login for each client > - Separate login for each Support executive > - Client should be assigned to a particular Support executive > - Preferably some level some escalation (not necessarily) > - And all other basic features > - Various kind of Report generation is also desirable OTRS would also be useful. http://otrs.org/ Regards, Pratik ___ ilugd mailinglist -- ilugd@lists.linux-delhi.org http://frodo.hserus.net/mailman/listinfo/ilugd Next Event: http://freed.in - February 22/23, 2008 Archives at: http://news.gmane.org/gmane.user-groups.linux.delhi http://www.mail-archive.com/ilugd@lists.linux-delhi.org/
Re: [ilugd] Trouble Ticket Management System
[EMAIL PROTECTED] wrote: > Does anyone know which is a good Open-Source based Online Trouble Ticket > Management System? > > It should have the following. > - MySQL/php based > - Separate Login for each client > - Separate login for each Support executive > - Client should be assigned to a particular Support executive > - Preferably some level some escalation (not necessarily) > - And all other basic features > - Various kind of Report generation is also desirable > The mysql folks have a ticketing system called eventum. It has the features that you want out here. - Sandip ___ ilugd mailinglist -- ilugd@lists.linux-delhi.org http://frodo.hserus.net/mailman/listinfo/ilugd Next Event: http://freed.in - February 22/23, 2008 Archives at: http://news.gmane.org/gmane.user-groups.linux.delhi http://www.mail-archive.com/ilugd@lists.linux-delhi.org/
Re: [ilugd] Trouble Ticket Management System
On Jan 28, 2008 10:31 PM, <[EMAIL PROTECTED]> wrote: > Does anyone know which is a good Open-Source based Online Trouble Ticket > Management System? RT, but it doesn't meet all your requirements. Check here for more... http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems -- Kristian Erik Hermansen "Know something about everything and everything about something." ___ ilugd mailinglist -- ilugd@lists.linux-delhi.org http://frodo.hserus.net/mailman/listinfo/ilugd Next Event: http://freed.in - February 22/23, 2008 Archives at: http://news.gmane.org/gmane.user-groups.linux.delhi http://www.mail-archive.com/ilugd@lists.linux-delhi.org/
Re: [ilugd] Trouble Ticket Management System
Try GLPI , I am using it effectively for helpdesk functions at my place. On Jan 29, 2008 12:01 PM, <[EMAIL PROTECTED]> wrote: > Does anyone know which is a good Open-Source based Online Trouble Ticket > Management System? > > It should have the following. > - MySQL/php based > - Separate Login for each client > - Separate login for each Support executive > - Client should be assigned to a particular Support executive > - Preferably some level some escalation (not necessarily) > - And all other basic features > - Various kind of Report generation is also desirable > > Would appreciate if anyone can suggest me any tool. > > Regards, > Ravi Sagar > ravisagar.in > ___ > ilugd mailinglist -- ilugd@lists.linux-delhi.org > http://frodo.hserus.net/mailman/listinfo/ilugd > Next Event: http://freed.in - February 22/23, 2008 > Archives at: http://news.gmane.org/gmane.user-groups.linux.delhi > http://www.mail-archive.com/ilugd@lists.linux-delhi.org/ > ___ ilugd mailinglist -- ilugd@lists.linux-delhi.org http://frodo.hserus.net/mailman/listinfo/ilugd Next Event: http://freed.in - February 22/23, 2008 Archives at: http://news.gmane.org/gmane.user-groups.linux.delhi http://www.mail-archive.com/ilugd@lists.linux-delhi.org/
[ilugd] Trouble Ticket Management System
Does anyone know which is a good Open-Source based Online Trouble Ticket Management System? It should have the following. - MySQL/php based - Separate Login for each client - Separate login for each Support executive - Client should be assigned to a particular Support executive - Preferably some level some escalation (not necessarily) - And all other basic features - Various kind of Report generation is also desirable Would appreciate if anyone can suggest me any tool. Regards, Ravi Sagar ravisagar.in ___ ilugd mailinglist -- ilugd@lists.linux-delhi.org http://frodo.hserus.net/mailman/listinfo/ilugd Next Event: http://freed.in - February 22/23, 2008 Archives at: http://news.gmane.org/gmane.user-groups.linux.delhi http://www.mail-archive.com/ilugd@lists.linux-delhi.org/
