Re: frozen icon revisited
On Mon, Jan 18, 2010 at 7:13 PM, Gladysperez-Almiroty almir...@prtc.net wrote: i wish, but she is adamant and doesn't want change. On Jan 14, 2010, at 7:08 PM, ./aal wrote: 2010/1/14 gladys pérez-almiroty almir...@prtc.net: Elliot: that is the first thing that i did: permissions, disk utility, permissions again, disk warrior. i was thinking on upgrading her to 2008. what do you think? g or upgrading to OpenOffice - Well I hope she enjoys her frozen icons then -- -- NOT sent from an iphone,blackberry,Nokia, or any handheld. -- I'm a PC(x86 AND ppc) AND I RUN LINUX!!! Linux is like ice cream. It comes in many flavors and everyone has their favorite, but we all get the same smile regardless of which we choose to scoop. - Nikola Tesla - The scientists of today think deeply instead of clearly. One must be sane to think clearly, ... - http://www.quotationspage.com/quote/34997.html -- You received this message because you are a member of the iMac Group, a group for those using Apple iMacs and eMacs. The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to imaclist@googlegroups.com To leave this group, send email to imaclist+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/imaclist
frozen icon revisited
hi- again i was able to see the problem and what happens is the actual documents don't open and freeze the computer. i thought it was the icon, but it is not. the icons still point to the original software, so they haven't been highjacked by other software. when you try to open the document all you get is the infamous ball spinning. this happens both if you open the software first or the document first. the software in question appears to work normally. it is an imac g5 17 os 10.4.11, 1.256 ram, word 2004. any ideas? thanks to all gladys-- You received this message because you are a member of the iMac Group, a group for those using Apple iMacs and eMacs. The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to imaclist@googlegroups.com To leave this group, send email to imaclist+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/imaclist
Re: frozen icon revisited
This sort of behavior can be caused by a corrupted Normal template used by Word. This is stored in UsersusernameDocumentsMicrosoft User Data. To test if this is the case, try opening a troublesome document while logged in as a different user. This would us a different, presumably uncorrupted version of the Normal template. You could alternately, while Word is not running, remove Normal from her Microsoft User Data folder and restart Word. (A new, presumably OK Normal will be created.) You may then be able to open the documents. Another thing to try would be to open the troublesome documents in a different program that recognizes Word format. Even if you still have problems, you may get a more useful error response than Microsoft gives you. On Jan 14, 12:41 pm, gladys pérez-almiroty almir...@prtc.net wrote: hi- again i was able to see the problem and what happens is the actual documents don't open and freeze the computer. i thought it was the icon, but it is not. the icons still point to the original software, so they haven't been highjacked by other software. when you try to open the document all you get is the infamous ball spinning. this happens both if you open the software first or the document first. the software in question appears to work normally. it is an imac g5 17 os 10.4.11, 1.256 ram, word 2004. any ideas? thanks to all gladys -- You received this message because you are a member of the iMac Group, a group for those using Apple iMacs and eMacs. The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to imaclist@googlegroups.com To leave this group, send email to imaclist+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/imaclist
Re: frozen icon revisited
On Jan 14, 2010, at 12:41 PM, gladys pérez-almiroty wrote: hi- again i was able to see the problem and what happens is the actual documents don't open and freeze the computer. i thought it was the icon, but it is not. the icons still point to the original software, so they haven't been highjacked by other software. when you try to open the document all you get is the infamous ball spinning. this happens both if you open the software first or the document first. the software in question appears to work normally. it is an imac g5 17 os 10.4.11, 1.256 ram, word 2004. any ideas? Well, Word likes to corrupt files at the drop of a hat, so they may simply be fouled up. Make sure Word is all up to date, there were some pretty showstopping bugs in Office 2004. Try using TextEdit, NeoOffice or OpenOffice to open the files (I've rescued a number of PowerPoint files with OpenOffice) It MIGHT be a corrupted Normal.dot, but that usually manifests itself every time the program is opened, not with only certain docs. Check any Word plugins, particularly ones that aren't in use in all documents, like citation managers or equation editors. Try opening the files as a different user on the same computer. This will let you determine if the users preferences are messed up or the program or document. -- Bruce Johnson University of Arizona College of Pharmacy Information Technology Group Institutions do not have opinions, merely customs -- You received this message because you are a member of the iMac Group, a group for those using Apple iMacs and eMacs. The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to imaclist@googlegroups.com To leave this group, send email to imaclist+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/imaclist
Re: frozen icon revisited
You could try repairing permissions, and running a Disk Check from Disk Utility. If the Word permissions have gotten corrupted, this could be fixed easily with a permissions repair. Next, I would try re-installing Office '04 (Or just Word 04 if that's what they have,) and see if that fixes the problem. I think you'll have to find a Word/Office 04 uninstaller program. -Elliott Price Quoit - Macintosh Computer Services hobbittech.com/quoit On Jan 14, 2010, at 11:41 AM, gladys pérez-almiroty wrote: when you try to open the document all you get is the infamous ball spinning. this happens both if you open the software first or the document first. the software in question appears to work normally. it is an imac g5 17 os 10.4.11, 1.256 ram, word 2004. -- You received this message because you are a member of the iMac Group, a group for those using Apple iMacs and eMacs. The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to imaclist@googlegroups.com To leave this group, send email to imaclist+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/imaclist
Re: frozen icon revisited
On Jan 14, 2010, at 1:02 PM, Elliott Price wrote: You could try repairing permissions, and running a Disk Check from Disk Utility. If the Word permissions have gotten corrupted, this could be fixed easily with a permissions repair. Sigh...it appears to be time for the annual Ranting Against Permissions Repair. Permissions Repair will not fix anything to do with Word, because Permissions Repair CAN ONLY affect Apple System software; more specifically any Apple System Software for which there exists receipt packages in the /Library/Receipts folder. It will never affect any application. Also, Permissions don't become corrupted. They don't age, they don't degrade, they don't do anything unless something specifically changes them. Permissions Repair exists because in OS X 10.1.5 and lower, the Installer and the system could fubar file permissions on a grand scale. There existed a separate app to do RP and it became very widely used, largely because Installer was broken, and OS X was a primitive thing given to wild fits of non-productive behavior and mysterious inner explosions. (The difference between 10.1.5 and 10.2 was like night and day, chiefly because Apple's systems programmers rewrote pretty damn much the entire OS again, from scratch, for 10.2.) So they added RP to Disk Utility, AND fixed Installer so it didn't do that anymore in 10.2, so it's really a 10.2 solution for a 10.1.5 problem. However along the line Repair Permissions became this Magical Incantation, like 'Rebuild the Desktop' of yore. While it does work under certain, very restricted and generally quite obvious conditions (I just installed a massive System Update and when it rebooted nothing worked!) RP is treated as some Sovereign Cure for all and sundry conditions, like this. Apple Support Gnomes will tell you to do this so that you'll shut up and let them be while they look for the real solutions to your problem. (I have personally witnessed only two, possibly three instances in many years of using, administering and supporting OS X where RP actually fixed anything, and I've been using OS X since the day after the Public Beta was released, and using ONLY OSX since the day 10.2 was released.) Don't just take my word for it, though... http://daringfireball.net/2006/04/repair_permissions_voodoo and this: http://www.unsanity.org/archives/000410.php referenced by John. -- Bruce Johnson University of Arizona College of Pharmacy Information Technology Group Institutions do not have opinions, merely customs -- You received this message because you are a member of the iMac Group, a group for those using Apple iMacs and eMacs. The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to imaclist@googlegroups.com To leave this group, send email to imaclist+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/imaclist
Re: frozen icon revisited
On Thu, Jan 14, 2010 at 4:54 PM, Bruce Johnson john...@pharmacy.arizona.edu wrote: On Jan 14, 2010, at 1:02 PM, Elliott Price wrote: You could try repairing permissions, and running a Disk Check from Disk Utility. If the Word permissions have gotten corrupted, this could be fixed easily with a permissions repair. Sigh...it appears to be time for the annual Ranting Against Permissions Repair. snip Then why, may I ask, Does the permissions repair tool also fix permissions on items that don't belong to Apple's software? I have many examples of such, Netgear, Adobe, Microsoft, Roxio, Toast... all of them appear in the permissions repair log when it is indeed repairing permissions on any file that requires a permission for the system to use it. In short: If it's installed on your system, It has a permission that might be messed up even if Apple didn't make it. -- You received this message because you are a member of the iMac Group, a group for those using Apple iMacs and eMacs. The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to imaclist@googlegroups.com To leave this group, send email to imaclist+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/imaclist
Re: frozen icon revisited
Elliot: that is the first thing that i did: permissions, disk utility, permissions again, disk warrior. i was thinking on upgrading her to 2008. what do you think? g On Jan 14, 2010, at 4:02 PM, Elliott Price wrote: You could try repairing permissions, and running a Disk Check from Disk Utility. If the Word permissions have gotten corrupted, this could be fixed easily with a permissions repair. Next, I would try re-installing Office '04 (Or just Word 04 if that's what they have,) and see if that fixes the problem. I think you'll have to find a Word/Office 04 uninstaller program. -Elliott Price Quoit - Macintosh Computer Services hobbittech.com/quoit On Jan 14, 2010, at 11:41 AM, gladys pérez-almiroty wrote: when you try to open the document all you get is the infamous ball spinning. this happens both if you open the software first or the document first. the software in question appears to work normally. it is an imac g5 17 os 10.4.11, 1.256 ram, word 2004. -- You received this message because you are a member of the iMac Group, a group for those using Apple iMacs and eMacs. The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to imaclist@googlegroups.com To leave this group, send email to imaclist+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/imaclist
Re: frozen icon revisited
Agreed. The system folder still stores files and extensions necessary for the proper running of those applications... I've seen it repair many an extension not part of the system itself. Besides, there are probably some system extensions that the app is using that have the wrong permissions; this could cause loading of certain files to hang. -Elliott Price Quoit - Macintosh Computer Services hobbittech.com/quoit On Jan 14, 2010, at 3:00 PM, Christian Wacker wrote: Then why, may I ask, Does the permissions repair tool also fix permissions on items that don't belong to Apple's software? I have many examples of such, Netgear, Adobe, Microsoft, Roxio, Toast... all of them appear in the permissions repair log when it is indeed repairing permissions on any file that requires a permission for the system to use it. -- You received this message because you are a member of the iMac Group, a group for those using Apple iMacs and eMacs. The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to imaclist@googlegroups.com To leave this group, send email to imaclist+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/imaclist
Re: frozen icon revisited
Since I believe you mentioned that she works in a university, that might be a good idea. .docx is rapidly becoming standard, and she'll have greater compatibility with different academic files and such coming from people who have '07 or '08. It is very different, though, and there are some disadvantages; however, I've been pretty happy overall with '08 since they released a big update to fix a whole bunch of very annoying glitches. They did cut some functionality, but mostly from more advanced programming options in Excel. Word and Powerpoint are almost the same as far as I can tell, but with a different menu layout. -Elliott Price Quoit - Macintosh Computer Services hobbittech.com/quoit On Jan 14, 2010, at 3:03 PM, gladys pérez-almiroty wrote: i was thinking on upgrading her to 2008. what do you think? -- You received this message because you are a member of the iMac Group, a group for those using Apple iMacs and eMacs. The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette guide is at http://www.lowendmac.com/lists/netiquette.shtml To post to this group, send email to imaclist@googlegroups.com To leave this group, send email to imaclist+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/imaclist
