RE: [info-tech] JMC attendance issue
We're on PCs here and we have had that issue and I am trying to remember what we did about it. It seems that the secretaries were not doing something correctly in the office portion of the program which caused this. I don't know how it works with Apple though. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:01 AM To: info-tech@aea8.k12.ia.us Subject: [info-tech] JMC attendance issue We're having an issue with JMC period attendance, where a teacher will send attendance for a period, but it doesn't come through to the office properly. The office shows that the teacher DID send attendance for that period, but the kids they counted absent don't show up as absent. I've witnessed the problem from both ends, so I know it's not user error. It happens seemingly randomly, with some teachers' attendance coming through fine, and doesn't even happen consistently with the same teachers. JMC acknowledges the problem, but claims it's a bug in Mac OS X 10.5 Server that they can't address. Of course, Apple claims it's a JMC software issue. Anybody have any suggestions? --- Timothy A. Limbert Technology Coordinator Newell-Fonda CSD 712-272-3324 --- iChat/AIM: tlimbert65 MSN: limbert65 Twitter: limbert65 Skype: limbert_65
RE: [info-tech] JMC attendance issue
Thanks for the reply, Tony. If it helps, the office staff are using Windows XP, so it's the Windows client accessing a database on a Mac Server. They do not recall having this trouble last year, when the database was on the Win2K3 server. Oddly, while our high school secretary is screaming bloody murder about the issue, our middle-school secretary (using the same client and accessing the same database) claims not to see the issue. If you remember how you resolved it, please let me know. I'm going to ratchet up the level of concern with the JMC folks. Thanks! Tim From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Richardson,Tony Sent: Thursday, January 29, 2009 11:14 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue We're on PCs here and we have had that issue and I am trying to remember what we did about it. It seems that the secretaries were not doing something correctly in the office portion of the program which caused this. I don't know how it works with Apple though. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:01 AM To: info-tech@aea8.k12.ia.us Subject: [info-tech] JMC attendance issue We're having an issue with JMC period attendance, where a teacher will send attendance for a period, but it doesn't come through to the office properly. The office shows that the teacher DID send attendance for that period, but the kids they counted absent don't show up as absent. I've witnessed the problem from both ends, so I know it's not user error. It happens seemingly randomly, with some teachers' attendance coming through fine, and doesn't even happen consistently with the same teachers. JMC acknowledges the problem, but claims it's a bug in Mac OS X 10.5 Server that they can't address. Of course, Apple claims it's a JMC software issue. Anybody have any suggestions? --- Timothy A. Limbert Technology Coordinator Newell-Fonda CSD 712-272-3324 --- iChat/AIM: tlimbert65 MSN: limbert65 Twitter: limbert65 Skype: limbert_65
Re: [info-tech] JMC attendance issue
You might look at the file transfer protocol used when your Mac workstation JMC Office connects to the server. Try afp rather than the default atp. Having worked with both Mac workstations to MS server AND MS workstations to Mac servers, this can be done. Timothy A. Limbert wrote: Thanks for the reply, Tony. If it helps, the office staff are using Windows XP, so its the Windows client accessing a database on a Mac Server. They do not recall having this trouble last year, when the database was on the Win2K3 server. Oddly, while our high school secretary is screaming bloody murder about the issue, our middle-school secretary (using the same client and accessing the same database) claims not to see the issue. If you remember how you resolved it, please let me know. Im going to ratchet up the level of concern with the JMC folks. Thanks! Tim From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Richardson,Tony Sent: Thursday, January 29, 2009 11:14 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Were on PCs here and we have had that issue and I am trying to remember what we did about it. It seems that the secretaries were not doing something correctly in the office portion of the program which caused this. I dont know how it works with Apple though. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:01 AM To: info-tech@aea8.k12.ia.us Subject: [info-tech] JMC attendance issue Were having an issue with JMC period attendance, where a teacher will send attendance for a period, but it doesnt come through to the office properly. The office shows that the teacher DID send attendance for that period, but the kids they counted absent dont show up as absent. Ive witnessed the problem from both ends, so I know its not user error. It happens seemingly randomly, with some teachers attendance coming through fine, and doesnt even happen consistently with the same teachers. JMC acknowledges the problem, but claims its a bug in Mac OS X 10.5 Server that they cant address. Of course, Apple claims its a JMC software issue. Anybody have any suggestions? --- Timothy A. Limbert Technology Coordinator Newell-Fonda CSD 712-272-3324 --- iChat/AIM: tlimbert65 MSN: limbert65 Twitter: limbert65 Skype: limbert_65 -- Respectfully, Fred Johnson Technology Coordinator Gilmore City, Bradgate School 402 SE E Avenue Gilmore City, IA 50541 Home of the "Thunder"
RE: [info-tech] JMC attendance issue
I take from your description that you are on a district version of the software. We had no issues with Middle or elementary however we are not yet on a district version so were talking different databases in my case. However it was just our High School having issues. Seems like we dealt with it for the first couple of years I've been here and it has been a case of secretary error. Once we get them doing it right were fine for the year. Don't tell JMC you heard from me because I want to call them with the issue myself and get their magic bullet. This time I'll write it down. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:50 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks for the reply, Tony. If it helps, the office staff are using Windows XP, so it's the Windows client accessing a database on a Mac Server. They do not recall having this trouble last year, when the database was on the Win2K3 server. Oddly, while our high school secretary is screaming bloody murder about the issue, our middle-school secretary (using the same client and accessing the same database) claims not to see the issue. If you remember how you resolved it, please let me know. I'm going to ratchet up the level of concern with the JMC folks. Thanks! Tim From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Richardson,Tony Sent: Thursday, January 29, 2009 11:14 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue We're on PCs here and we have had that issue and I am trying to remember what we did about it. It seems that the secretaries were not doing something correctly in the office portion of the program which caused this. I don't know how it works with Apple though. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:01 AM To: info-tech@aea8.k12.ia.us Subject: [info-tech] JMC attendance issue We're having an issue with JMC period attendance, where a teacher will send attendance for a period, but it doesn't come through to the office properly. The office shows that the teacher DID send attendance for that period, but the kids they counted absent don't show up as absent. I've witnessed the problem from both ends, so I know it's not user error. It happens seemingly randomly, with some teachers' attendance coming through fine, and doesn't even happen consistently with the same teachers. JMC acknowledges the problem, but claims it's a bug in Mac OS X 10.5 Server that they can't address. Of course, Apple claims it's a JMC software issue. Anybody have any suggestions? --- Timothy A. Limbert Technology Coordinator Newell-Fonda CSD 712-272-3324 --- iChat/AIM: tlimbert65 MSN: limbert65 Twitter: limbert65 Skype: limbert_65
RE: [info-tech] JMC attendance issue
Thanks again, Tony. Yes, we're using the District version of the JMC Office software. I will check further into the user error possibility, but she knows much more about the client software than I do, and I've watched her carefully. Weird and frustrating. What's making her so mad is that she checks the first-period attendance carefully, so that if any students are counted absent, she starts calling right away to make sure they're not in the ditch somewhere. Then, when she finds out that a student WAS gone and she didn't know about it, it really ticks her off. Again, I have watched teachers submit their absences, then gone down to the office, seen that the secretary's JMC shows that the teacher HAS submitted their attendance, and yet the kid(s) they counted absent are NOT shown as absent. G. Continuing to hunt.. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Richardson,Tony Sent: Thursday, January 29, 2009 12:29 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue I take from your description that you are on a district version of the software. We had no issues with Middle or elementary however we are not yet on a district version so were talking different databases in my case. However it was just our High School having issues. Seems like we dealt with it for the first couple of years I've been here and it has been a case of secretary error. Once we get them doing it right were fine for the year. Don't tell JMC you heard from me because I want to call them with the issue myself and get their magic bullet. This time I'll write it down. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:50 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks for the reply, Tony. If it helps, the office staff are using Windows XP, so it's the Windows client accessing a database on a Mac Server. They do not recall having this trouble last year, when the database was on the Win2K3 server. Oddly, while our high school secretary is screaming bloody murder about the issue, our middle-school secretary (using the same client and accessing the same database) claims not to see the issue. If you remember how you resolved it, please let me know. I'm going to ratchet up the level of concern with the JMC folks. Thanks! Tim From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Richardson,Tony Sent: Thursday, January 29, 2009 11:14 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue We're on PCs here and we have had that issue and I am trying to remember what we did about it. It seems that the secretaries were not doing something correctly in the office portion of the program which caused this. I don't know how it works with Apple though. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:01 AM To: info-tech@aea8.k12.ia.us Subject: [info-tech] JMC attendance issue We're having an issue with JMC period attendance, where a teacher will send attendance for a period, but it doesn't come through to the office properly. The office shows that the teacher DID send attendance for that period, but the kids they counted absent don't show up as absent. I've witnessed the problem from both ends, so I know it's not user error. It happens seemingly randomly, with some teachers' attendance coming through fine, and doesn't even happen consistently with the same teachers. JMC acknowledges the problem, but claims it's a bug in Mac OS X 10.5 Server that they can't address. Of course, Apple claims it's a JMC software issue. Anybody have any suggestions? --- Timothy A. Limbert Technology Coordinator Newell-Fonda CSD 712-272-3324 --- iChat/AIM: tlimbert65 MSN: limbert65 Twitter: limbert65 Skype: limbert_65
RE: [info-tech] JMC attendance issue
Probably not the same as my issue. Do the teachers use the web to submit attendance or the application. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 12:36 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks again, Tony. Yes, we're using the District version of the JMC Office software. I will check further into the user error possibility, but she knows much more about the client software than I do, and I've watched her carefully. Weird and frustrating. What's making her so mad is that she checks the first-period attendance carefully, so that if any students are counted absent, she starts calling right away to make sure they're not in the ditch somewhere. Then, when she finds out that a student WAS gone and she didn't know about it, it really ticks her off. Again, I have watched teachers submit their absences, then gone down to the office, seen that the secretary's JMC shows that the teacher HAS submitted their attendance, and yet the kid(s) they counted absent are NOT shown as absent. G. Continuing to hunt From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Richardson,Tony Sent: Thursday, January 29, 2009 12:29 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue I take from your description that you are on a district version of the software. We had no issues with Middle or elementary however we are not yet on a district version so were talking different databases in my case. However it was just our High School having issues. Seems like we dealt with it for the first couple of years I've been here and it has been a case of secretary error. Once we get them doing it right were fine for the year. Don't tell JMC you heard from me because I want to call them with the issue myself and get their magic bullet. This time I'll write it down. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:50 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks for the reply, Tony. If it helps, the office staff are using Windows XP, so it's the Windows client accessing a database on a Mac Server. They do not recall having this trouble last year, when the database was on the Win2K3 server. Oddly, while our high school secretary is screaming bloody murder about the issue, our middle-school secretary (using the same client and accessing the same database) claims not to see the issue. If you remember how you resolved it, please let me know. I'm going to ratchet up the level of concern with the JMC folks. Thanks! Tim From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Richardson,Tony Sent: Thursday, January 29, 2009 11:14 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue We're on PCs here and we have had that issue and I am trying to remember what we did about it. It seems that the secretaries were not doing something correctly in the office portion of the program which caused this. I don't know how it works with Apple though. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:01 AM To: info-tech@aea8.k12.ia.us Subject: [info-tech] JMC attendance issue We're having an issue with JMC period attendance, where a teacher will send attendance for a period, but it doesn't come through to the office properly. The office shows that the teacher DID send attendance for that period, but the kids they counted absent don't show up as absent. I've witnessed the problem from both ends, so I know it's not user error. It happens seemingly randomly, with some teachers' attendance coming through fine, and doesn't even happen consistently with the same teachers. JMC acknowledges the problem, but claims it's a bug in Mac OS X 10.5 Server that they can't address. Of course, Apple claims it's a JMC software issue. Anybody have any suggestions? --- Timothy A. Limbert Technology Coordinator Newell-Fonda CSD 712-272-3324 --- iChat/AIM: tlimbert65 MSN: limbert65 Twitter: limbert65 Skype: limbert_65
RE: [info-tech] JMC attendance issue
They use the web modules. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Richardson,Tony Sent: Thursday, January 29, 2009 12:41 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Probably not the same as my issue. Do the teachers use the web to submit attendance or the application. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 12:36 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks again, Tony. Yes, we're using the District version of the JMC Office software. I will check further into the user error possibility, but she knows much more about the client software than I do, and I've watched her carefully. Weird and frustrating. What's making her so mad is that she checks the first-period attendance carefully, so that if any students are counted absent, she starts calling right away to make sure they're not in the ditch somewhere. Then, when she finds out that a student WAS gone and she didn't know about it, it really ticks her off. Again, I have watched teachers submit their absences, then gone down to the office, seen that the secretary's JMC shows that the teacher HAS submitted their attendance, and yet the kid(s) they counted absent are NOT shown as absent. G. Continuing to hunt.. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Richardson,Tony Sent: Thursday, January 29, 2009 12:29 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue I take from your description that you are on a district version of the software. We had no issues with Middle or elementary however we are not yet on a district version so were talking different databases in my case. However it was just our High School having issues. Seems like we dealt with it for the first couple of years I've been here and it has been a case of secretary error. Once we get them doing it right were fine for the year. Don't tell JMC you heard from me because I want to call them with the issue myself and get their magic bullet. This time I'll write it down. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:50 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks for the reply, Tony. If it helps, the office staff are using Windows XP, so it's the Windows client accessing a database on a Mac Server. They do not recall having this trouble last year, when the database was on the Win2K3 server. Oddly, while our high school secretary is screaming bloody murder about the issue, our middle-school secretary (using the same client and accessing the same database) claims not to see the issue. If you remember how you resolved it, please let me know. I'm going to ratchet up the level of concern with the JMC folks. Thanks! Tim From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Richardson,Tony Sent: Thursday, January 29, 2009 11:14 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue We're on PCs here and we have had that issue and I am trying to remember what we did about it. It seems that the secretaries were not doing something correctly in the office portion of the program which caused this. I don't know how it works with Apple though. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:01 AM To: info-tech@aea8.k12.ia.us Subject: [info-tech] JMC attendance issue We're having an issue with JMC period attendance, where a teacher will send attendance for a period, but it doesn't come through to the office properly. The office shows that the teacher DID send attendance for that period, but the kids they counted absent don't show up as absent. I've witnessed the problem from both ends, so I know it's not user error. It happens seemingly randomly, with some teachers' attendance coming through fine, and doesn't even happen consistently with the same teachers. JMC acknowledges the problem, but claims it's a bug in Mac OS X 10.5 Server that they can't address. Of course, Apple claims it's a JMC software issue. Anybody have any suggestions? --- Timothy A. Limbert Technology Coordinator Newell-Fonda CSD 712-272-3324 --- iChat/AIM: tlimbert65 MSN: limbert65 Twitter: limbert65 Skype: limbert_65
RE: [info-tech] JMC attendance issue
I'm sure your current there. Make sure not to forget to keep the jar file up to date I'm not a java expert but I know it's interface stuff. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 12:43 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue They use the web modules. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Richardson,Tony Sent: Thursday, January 29, 2009 12:41 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Probably not the same as my issue. Do the teachers use the web to submit attendance or the application. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 12:36 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks again, Tony. Yes, we're using the District version of the JMC Office software. I will check further into the user error possibility, but she knows much more about the client software than I do, and I've watched her carefully. Weird and frustrating. What's making her so mad is that she checks the first-period attendance carefully, so that if any students are counted absent, she starts calling right away to make sure they're not in the ditch somewhere. Then, when she finds out that a student WAS gone and she didn't know about it, it really ticks her off. Again, I have watched teachers submit their absences, then gone down to the office, seen that the secretary's JMC shows that the teacher HAS submitted their attendance, and yet the kid(s) they counted absent are NOT shown as absent. G. Continuing to hunt From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Richardson,Tony Sent: Thursday, January 29, 2009 12:29 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue I take from your description that you are on a district version of the software. We had no issues with Middle or elementary however we are not yet on a district version so were talking different databases in my case. However it was just our High School having issues. Seems like we dealt with it for the first couple of years I've been here and it has been a case of secretary error. Once we get them doing it right were fine for the year. Don't tell JMC you heard from me because I want to call them with the issue myself and get their magic bullet. This time I'll write it down. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:50 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks for the reply, Tony. If it helps, the office staff are using Windows XP, so it's the Windows client accessing a database on a Mac Server. They do not recall having this trouble last year, when the database was on the Win2K3 server. Oddly, while our high school secretary is screaming bloody murder about the issue, our middle-school secretary (using the same client and accessing the same database) claims not to see the issue. If you remember how you resolved it, please let me know. I'm going to ratchet up the level of concern with the JMC folks. Thanks! Tim From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Richardson,Tony Sent: Thursday, January 29, 2009 11:14 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue We're on PCs here and we have had that issue and I am trying to remember what we did about it. It seems that the secretaries were not doing something correctly in the office portion of the program which caused this. I don't know how it works with Apple though. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:01 AM To: info-tech@aea8.k12.ia.us Subject: [info-tech] JMC attendance issue We're having an issue with JMC period attendance, where a teacher will send attendance for a period, but it doesn't come through to the office properly. The office shows that the teacher DID send attendance for that period, but the kids they counted absent don't show up as absent. I've witnessed the problem from both ends, so I know it's not user error. It happens seemingly randomly, with some teachers' attendance coming through fine, and doesn't even happen consistently with the same teachers. JMC acknowledges the problem, but claims it's a bug in Mac OS X 10.5 Server that they can't address. Of course, Apple claims it's a JMC software issue. Anybody have any suggestions? --- Timothy A. Limbert Technology Coordinator Newell-Fonda CSD 712-272-3324 --- iChat/AIM: tlimbert65 MSN: limbert65 Twitter
Re: [info-tech] JMC attendance issue
Not a specific issue that I have seen here, but when ANYONE is in the Period attendance module when a teacher submits attendance the module locks up, as in it will no longer accept attendance entries. THe teachers get a red You have pending attendance message and that is how I know it is screwed up. To solve this one I have to restart the JMC.cgi application on my webserver. Do you use the CGI or ACGI? Does restarting that take care of the issue? Karl H. Hehr Technology/Curriculum Director South Hamilton CSD www.s-hamilton.k12.ia.us 515.827.5418 (W) 515.209.9767 (C) 515.827.5368 (F) On Jan 29, 2009, at 12:42 PM, Timothy A. Limbert wrote: They use the web modules. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us ] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 12:41 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Probably not the same as my issue. Do the teachers use the web to submit attendance or the application. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us ] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 12:36 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks again, Tony. Yes, we’re using the District version of the JMC Office software. I will check further into the “user error” possibility, but she knows much more about the client software than I do, and I’ve watched her carefully. Weird and frustrating. What’s making her so mad is that she checks the first-period attendance carefully, so that if any students are counted absent, she starts calling right away to make sure they’re not in the ditch somewhere. Then, when she finds out that a student WAS gone and she didn’t know about it, it really ticks her off. Again, I have watched teachers submit their absences, then gone down to the office, seen that the secretary’s JMC shows that the teacher HAS submitted their attendance, and yet the kid(s) they counted absent are NOT shown as absent. G. Continuing to hunt…. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us ] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 12:29 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue I take from your description that you are on a district version of the software. We had no issues with Middle or elementary however we are not yet on a district version so were talking different databases in my case. However it was just our High School having issues. Seems like we dealt with it for the first couple of years I’ve been here and it has been a case of secretary error. Once we get them doing it right were fine for the year. Don’t tell JMC you heard from me because I want to call them with the issue myself and get their magic bullet. This time I’ll write it down. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us ] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:50 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks for the reply, Tony. If it helps, the office staff are using Windows XP, so it’s the Windows client accessing a database on a Mac Server. They do not recall having this trouble last year, when the database was on the Win2K3 server. Oddly, while our high school secretary is screaming bloody murder about the issue, our middle- school secretary (using the same client and accessing the same database) claims not to see the issue. If you remember how you resolved it, please let me know. I’m going to ratchet up the level of concern with the JMC folks. Thanks! Tim From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us ] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 11:14 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue We’re on PCs here and we have had that issue and I am trying to remember what we did about it. It seems that the secretaries were not doing something correctly in the office portion of the program which caused this. I don’t know how it works with Apple though. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us ] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:01 AM To: info-tech@aea8.k12.ia.us Subject: [info-tech] JMC attendance issue We’re having an issue with JMC period attendance, where a teacher will send attendance for a period, but it doesn’t come through to the office properly. The office shows that the teacher DID send attendance for that period, but the kids they counted absent don’t show up as absent. I’ve witnessed the problem from both ends, so I know it’s not user error. It happens seemingly randomly, with some teachers’ attendance coming through fine, and doesn’t even happen consistently with the same
RE: [info-tech] JMC attendance issue
I used to have that problem but an update of the web modules solved that, I believe. I am using CGI. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Karl Hehr Sent: Thursday, January 29, 2009 1:38 PM To: info-tech@aea8.k12.ia.us Subject: Re: [info-tech] JMC attendance issue Not a specific issue that I have seen here, but when ANYONE is in the Period attendance module when a teacher submits attendance the module locks up, as in it will no longer accept attendance entries. THe teachers get a red You have pending attendance message and that is how I know it is screwed up. To solve this one I have to restart the JMC.cgi application on my webserver. Do you use the CGI or ACGI? Does restarting that take care of the issue? Karl H. Hehr Technology/Curriculum Director South Hamilton CSD www.s-hamilton.k12.ia.us 515.827.5418 (W) 515.209.9767 (C) 515.827.5368 (F) On Jan 29, 2009, at 12:42 PM, Timothy A. Limbert wrote: They use the web modules. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 12:41 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Probably not the same as my issue. Do the teachers use the web to submit attendance or the application. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 12:36 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks again, Tony. Yes, we're using the District version of the JMC Office software. I will check further into the user error possibility, but she knows much more about the client software than I do, and I've watched her carefully. Weird and frustrating. What's making her so mad is that she checks the first-period attendance carefully, so that if any students are counted absent, she starts calling right away to make sure they're not in the ditch somewhere. Then, when she finds out that a student WAS gone and she didn't know about it, it really ticks her off. Again, I have watched teachers submit their absences, then gone down to the office, seen that the secretary's JMC shows that the teacher HAS submitted their attendance, and yet the kid(s) they counted absent are NOT shown as absent. G. Continuing to hunt.. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 12:29 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue I take from your description that you are on a district version of the software. We had no issues with Middle or elementary however we are not yet on a district version so were talking different databases in my case. However it was just our High School having issues. Seems like we dealt with it for the first couple of years I've been here and it has been a case of secretary error. Once we get them doing it right were fine for the year. Don't tell JMC you heard from me because I want to call them with the issue myself and get their magic bullet. This time I'll write it down. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:50 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks for the reply, Tony. If it helps, the office staff are using Windows XP, so it's the Windows client accessing a database on a Mac Server. They do not recall having this trouble last year, when the database was on the Win2K3 server. Oddly, while our high school secretary is screaming bloody murder about the issue, our middle-school secretary (using the same client and accessing the same database) claims not to see the issue. If you remember how you resolved it, please let me know. I'm going to ratchet up the level of concern with the JMC folks. Thanks! Tim From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 11:14 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue We're on PCs here and we have had that issue and I am trying to remember what we did about it. It seems that the secretaries were not doing something correctly in the office portion of the program which caused this. I don't know how it works with Apple though. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:01 AM To: info-tech@aea8.k12.ia.us Subject: [info-tech] JMC attendance issue We're having an issue with JMC period attendance, where a teacher will send attendance for a period, but it doesn't come through to the office properly. The office shows that the teacher DID send attendance
Re: [info-tech] JMC attendance issue
So that's why that message appears every once in a while . . . . I've always wondered . . . I have had issues where things don't seem to work . . . go down to restart the cgi (this year) acgi (in years past). Usually there is a message there is pending attendance (in the 10,000's). Once I restart usually everything works smoothly again. My understanding is it's something that will be fixed in the web based version, but for now I just periodically restart. On Jan 29, 2009, at 1:51 PM, Timothy A. Limbert wrote: I used to have that problem but an update of the web modules solved that, I believe. I am using CGI. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech- ow...@aea8.k12.ia.us] On Behalf Of Karl Hehr Sent: Thursday, January 29, 2009 1:38 PM To: info-tech@aea8.k12.ia.us Subject: Re: [info-tech] JMC attendance issue Not a specific issue that I have seen here, but when ANYONE is in the Period attendance module when a teacher submits attendance the module locks up, as in it will no longer accept attendance entries. THe teachers get a red You have pending attendance message and that is how I know it is screwed up. To solve this one I have to restart the JMC.cgi application on my webserver. Do you use the CGI or ACGI? Does restarting that take care of the issue? Karl H. Hehr Technology/Curriculum Director South Hamilton CSD www.s-hamilton.k12.ia.us 515.827.5418 (W) 515.209.9767 (C) 515.827.5368 (F) On Jan 29, 2009, at 12:42 PM, Timothy A. Limbert wrote: They use the web modules. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech- ow...@aea8.k12.ia.us] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 12:41 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Probably not the same as my issue. Do the teachers use the web to submit attendance or the application. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech- ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 12:36 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks again, Tony. Yes, we’re using the District version of the JMC Office software. I will check further into the “user error” possibility, but she knows much more about the client software than I do, and I’ve watched her carefully. Weird and frustrating. What’s making her so mad is that she checks the first-period attendance carefully, so that if any students are counted absent, she starts calling right away to make sure they’re not in the ditch somewhere. Then, when she finds out that a student WAS gone and she didn’t know about it, it really ticks her off. Again, I have watched teachers submit their absences, then gone down to the office, seen that the secretary’s JMC shows that the teacher HAS submitted their attendance, and yet the kid(s) they counted absent are NOT shown as absent. G. Continuing to hunt…. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech- ow...@aea8.k12.ia.us] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 12:29 PM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue I take from your description that you are on a district version of the software. We had no issues with Middle or elementary however we are not yet on a district version so were talking different databases in my case. However it was just our High School having issues. Seems like we dealt with it for the first couple of years I’ve been here and it has been a case of secretary error. Once we get them doing it right were fine for the year. Don’t tell JMC you heard from me because I want to call them with the issue myself and get their magic bullet. This time I’ll write it down. From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech- ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:50 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks for the reply, Tony. If it helps, the office staff are using Windows XP, so it’s the Windows client accessing a database on a Mac Server. They do not recall having this trouble last year, when the database was on the Win2K3 server. Oddly, while our high school secretary is screaming bloody murder about the issue, our middle-school secretary (using the same client and accessing the same database) claims not to see the issue. If you remember how you resolved it, please let me know. I’m going to ratchet up the level of concern with the JMC folks. Thanks! Tim From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech- ow...@aea8.k12.ia.us] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 11:14 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue We’re on PCs here and we have had that issue and I am trying to remember what we did about it. It seems that the secretaries were
Re: [info-tech] JMC attendance issue
I had HUGE problems with period attendance locking up at the beginning of the school year. JMC had to do some code re-writing, and it's worked ever since. Of course, I have a NetWare server holding the JMC data and a Mac server running the web piece. That's two strikes, right? Sarah Sarah M. Freking, District Technology Director Storm Lake Community School District Storm Lake, IA 50588 Phone: 712-732-8100 Fax: 712-732-8101 info-tech@aea8.k12.ia.us writes: So that's why that message appears every once in a while . . . . I've always wondered . . . I have had issues where things don't seem to work . . . go down to restart the cgi (this year) acgi (in years past). Usually there is a message there is pending attendance (in the 10,000's). Once I restart usually everything works smoothly again. My understanding is it's something that will be fixed in the web based version, but for now I just periodically restart. On Jan 29, 2009, at 1:51 PM, Timothy A. Limbert wrote: I used to have that problem but an update of the web modules solved that, I believe. I am using CGI. From: info-tech-ow...@aea8.k12.ia.us [[ mailto:info-tech-ow...@aea8.k12.ia.us ]mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Karl Hehr Sent: Thursday, January 29, 2009 1:38 PM To: [ mailto:info-tech@aea8.k12.ia.us ]info-t...@aea8.k12.ia.us Subject: Re: [info-tech] JMC attendance issue Not a specific issue that I have seen here, but when ANYONE is in the Period attendance module when a teacher submits attendance the module locks up, as in it will no longer accept attendance entries. THe teachers get a red You have pending attendance message and that is how I know it is screwed up. To solve this one I have to restart the JMC.cgi application on my webserver. Do you use the CGI or ACGI? Does restarting that take care of the issue? Karl H. Hehr Technology/Curriculum Director South Hamilton CSD [ http://www.s-hamilton.k12.ia.us ]www.s-hamilton.k12.ia.us 515.827.5418 (W) 515.209.9767 (C) 515.827.5368 (F) On Jan 29, 2009, at 12:42 PM, Timothy A. Limbert wrote: They use the web modules. From: [ mailto:info-tech-ow...@aea8.k12.ia.us ]info-tech-ow...@aea8.k12.ia.us [[ mailto:info-tech-ow...@aea8.k12.ia.us ]mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 12:41 PM To: [ mailto:info-tech@aea8.k12.ia.us ]info-t...@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Probably not the same as my issue. Do the teachers use the web to submit attendance or the application. From: [ mailto:info-tech-ow...@aea8.k12.ia.us ]info-tech-ow...@aea8.k12.ia.us [[ mailto:info-tech-ow...@aea8.k12.ia.us ]mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 12:36 PM To: [ mailto:info-tech@aea8.k12.ia.us ]info-t...@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue Thanks again, Tony. Yes, were using the District version of the JMC Office software. I will check further into the user error possibility, but she knows much more about the client software than I do, and Ive watched her carefully. Weird and frustrating. Whats making her so mad is that she checks the first-period attendance carefully, so that if any students are counted absent, she starts calling right away to make sure theyre not in the ditch somewhere. Then, when she finds out that a student WAS gone and she didnt know about it, it really ticks her off. Again, I have watched teachers submit their absences, then gone down to the office, seen that the secretarys JMC shows that the teacher HAS submitted their attendance, and yet the kid(s) they counted absent are NOT shown as absent. G. Continuing to hunt . From: [ mailto:info-tech-ow...@aea8.k12.ia.us ]info-tech-ow...@aea8.k12.ia.us [[ mailto:info-tech-ow...@aea8.k12.ia.us ]mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf OfRichardson,Tony Sent: Thursday, January 29, 2009 12:29 PM To: [ mailto:info-tech@aea8.k12.ia.us ]info-t...@aea8.k12.ia.us Subject: RE: [info-tech] JMC attendance issue I take from your description that you are on a district version of the software. We had no issues with Middle or elementary however we are not yet on a district version so were talking different databases in my case. However it was just our High School having issues. Seems like we dealt with it for the first couple of years Ive been here and it has been a case of secretary error. Once we get them doing it right were fine for the year. Dont tell JMC you heard from me because I want to call them with the issue myself and get their magic bullet. This time Ill write it down. From: [ mailto:info-tech-ow...@aea8.k12.ia.us ]info-tech-ow...@aea8.k12.ia.us [[ mailto:info-tech-ow...@aea8.k12.ia.us ]mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Timothy A. Limbert Sent: Thursday, January 29, 2009 11:50 AM To: [ mailto:info-tech@aea8.k12.ia.us ]info-t...@aea8
