Re: [JAWS-Users] Pearl not scanning
Russ, Okay, I think they may have an issue here. The Perl worked fine on my 32-bit XP machine. When I hooked it up on my wife's Win 7 64-bit machine, it clicks as if it would recognize a page, but every page it scans is blank. My wife also uses Jaws on that machine. So far, the different troubleshooting steps I've taken have not resolved the issue on her Win 7 machine. If I make more progress today, I'll let you know and if you hear any pearls of wisdom (pun intended) from Freedumb Scientific, I'd appreciate it. I know this isn't strictly Jaws-related, so David if you'd like us to go off-list I'll understand. Steve Lansing, MI - Original Message - From: Russ Hubley hubbor...@comcast.net To: jaws-users-list@jaws-users.com Sent: Friday, August 20, 2010 4:04 PM Subject: Re: [JAWS-Users] Pearl not scanning Steve, thank you for responding Yes, I did this. I called FS support today and they were stumped. We hooked up with Tandom but found nothing. They gave me a ticket number and said they could call back. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Pearl not scanning
Steve, I was doing an automatic multi page scan. I noticed that Openbook was processing the image as I scanned. Is there a way to set this scanning as was done with the large batch feature found in the previous openbook versions. Here, you processed the pages after you were totally done. I think this is slowing my laptop down. Yes, I would be happy to go off list also. -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Steve Sent: Saturday, August 21, 2010 10:06 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Pearl not scanning Russ, Okay, I think they may have an issue here. The Perl worked fine on my 32-bit XP machine. When I hooked it up on my wife's Win 7 64-bit machine, it clicks as if it would recognize a page, but every page it scans is blank. My wife also uses Jaws on that machine. So far, the different troubleshooting steps I've taken have not resolved the issue on her Win 7 machine. If I make more progress today, I'll let you know and if you hear any pearls of wisdom (pun intended) from Freedumb Scientific, I'd appreciate it. I know this isn't strictly Jaws-related, so David if you'd like us to go off-list I'll understand. Steve Lansing, MI - Original Message - From: Russ Hubley hubbor...@comcast.net To: jaws-users-list@jaws-users.com Sent: Friday, August 20, 2010 4:04 PM Subject: Re: [JAWS-Users] Pearl not scanning Steve, thank you for responding Yes, I did this. I called FS support today and they were stumped. We hooked up with Tandom but found nothing. They gave me a ticket number and said they could call back. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Pearl not scanning
Russ, First, re-starting Openbook resolved my scanning issue. I think the closest you can get to that is to acquire in the background. But, it doesn't appear there is a batch setting like there was on the older versions. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Pearl not scanning
I'm not worried about it at this point. David Ferrin ow...@jaws-users.com - Original Message - From: Steve k...@sbcglobal.net To: jaws-users-list@jaws-users.com Sent: Saturday, August 21, 2010 1:06 PM Subject: Re: [JAWS-Users] Pearl not scanning Russ, Okay, I think they may have an issue here. The Perl worked fine on my 32-bit XP machine. When I hooked it up on my wife's Win 7 64-bit machine, it clicks as if it would recognize a page, but every page it scans is blank. My wife also uses Jaws on that machine. So far, the different troubleshooting steps I've taken have not resolved the issue on her Win 7 machine. If I make more progress today, I'll let you know and if you hear any pearls of wisdom (pun intended) from Freedumb Scientific, I'd appreciate it. I know this isn't strictly Jaws-related, so David if you'd like us to go off-list I'll understand. Steve Lansing, MI - Original Message - From: Russ Hubley hubbor...@comcast.net To: jaws-users-list@jaws-users.com Sent: Friday, August 20, 2010 4:04 PM Subject: Re: [JAWS-Users] Pearl not scanning Steve, thank you for responding Yes, I did this. I called FS support today and they were stumped. We hooked up with Tandom but found nothing. They gave me a ticket number and said they could call back. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Pearl not scanning
Have you updated the drivers for win 07? Had to do it when I installed my scanner from Win 98 to XP RJ - Original Message - From: David Ferrin ow...@jaws-users.com To: jaws-users-list@jaws-users.com Sent: Saturday, August 21, 2010 4:06 PM Subject: Re: [JAWS-Users] Pearl not scanning I'm not worried about it at this point. David Ferrin ow...@jaws-users.com - Original Message - From: Steve k...@sbcglobal.net To: jaws-users-list@jaws-users.com Sent: Saturday, August 21, 2010 1:06 PM Subject: Re: [JAWS-Users] Pearl not scanning Russ, Okay, I think they may have an issue here. The Perl worked fine on my 32-bit XP machine. When I hooked it up on my wife's Win 7 64-bit machine, it clicks as if it would recognize a page, but every page it scans is blank. My wife also uses Jaws on that machine. So far, the different troubleshooting steps I've taken have not resolved the issue on her Win 7 machine. If I make more progress today, I'll let you know and if you hear any pearls of wisdom (pun intended) from Freedumb Scientific, I'd appreciate it. I know this isn't strictly Jaws-related, so David if you'd like us to go off-list I'll understand. Steve Lansing, MI - Original Message - From: Russ Hubley hubbor...@comcast.net To: jaws-users-list@jaws-users.com Sent: Friday, August 20, 2010 4:04 PM Subject: Re: [JAWS-Users] Pearl not scanning Steve, thank you for responding Yes, I did this. I called FS support today and they were stumped. We hooked up with Tandom but found nothing. They gave me a ticket number and said they could call back. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Pearl not scanning
Thank you for replying. I have it scanning now. My hopeful last question concerns scanning a large book. I tried following the below directions but the pages did not end up in order. 1. I began with the automatic workflow scanning the odd pages. 2. I pressed the escape to stop the auto scan and turned over the book so that I could now scan the odd pages 3. I tabbed and then down arrowed to the turn over page button and began scanning. 4. I stopped the scanning process. When I started to read the book, the pages were not in their odd even order. First came all the odd pages throughout the book. Did I miss something? The purpose of this option was to save you from moving the book everytime you scan a new page. Any ideas would be appreciated! Russ -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of caroline ward Sent: Saturday, August 21, 2010 1:54 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Pearl not scanning did you try to turn on the light - Original Message - From: Steve k...@sbcglobal.net To: jaws-users-list@jaws-users.com Sent: Saturday, August 21, 2010 1:06 PM Subject: Re: [JAWS-Users] Pearl not scanning Russ, Okay, I think they may have an issue here. The Perl worked fine on my 32-bit XP machine. When I hooked it up on my wife's Win 7 64-bit machine, it clicks as if it would recognize a page, but every page it scans is blank. My wife also uses Jaws on that machine. So far, the different troubleshooting steps I've taken have not resolved the issue on her Win 7 machine. If I make more progress today, I'll let you know and if you hear any pearls of wisdom (pun intended) from Freedumb Scientific, I'd appreciate it. I know this isn't strictly Jaws-related, so David if you'd like us to go off-list I'll understand. Steve Lansing, MI - Original Message - From: Russ Hubley hubbor...@comcast.net To: jaws-users-list@jaws-users.com Sent: Friday, August 20, 2010 4:04 PM Subject: Re: [JAWS-Users] Pearl not scanning Steve, thank you for responding Yes, I did this. I called FS support today and they were stumped. We hooked up with Tandom but found nothing. They gave me a ticket number and said they could call back. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Pearl not scanning
I don't have a pearl but when I got my scanner, it was locked to protect the scanner. Is the pearl locked from scanning? Mine had a little switch that I had to move to unlock the scanner. Just a thought! Heather For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Pearl not scanning
Russ, Yes, I have the Perl but it ran fine. When you said you set up the process successfully, did you go to the Advanced section of Openbook, open Devices and select Perl as your scan source? Steve - Original Message - From: Russ Hubley hubbor...@comcast.net To: Jaws Users List jaws-users-list@jaws-users.com Sent: Thursday, August 19, 2010 6:51 PM Subject: [JAWS-Users] Pearl not scanning Hi everyone, I have successfully gone through the entire process to install my Pearol. When I open Openbook and use the Workflow to run a scan, Jaws says, Leaving menus. At this point Openbook freezes and nothing happens. Has anyone who has purchased a new Pearl had this problem, and if so do you have a solution. I am not a computer geek. I would appreciate any advice you might have. I have already e-mailed FS. Thank you, Russ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Pearl not scanning
Steve, thank you for responding Yes, I did this. I called FS support today and they were stumped. We hooked up with Tandom but found nothing. They gave me a ticket number and said they could call back. I just remembered something. When I first started installing openbook, I heard the word error. However, the install continued perfectly. When I open openbook, everything is here as it should be. I can also turn on the Pearl light. I tried several USB ports on my laptop and different Workflow options. The laptop still froze. I had to use alt F4 to leave the program. Steve, I was looking around to see if there is an option to hear all of the access keys as you move through the menus as there was in past Openbooks. Have you seen this. I pointed out to the tech that my Toshiba operates perfectly with Jaws. Thanks again, Russ -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Steve Sent: Friday, August 20, 2010 12:39 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Pearl not scanning Russ, Yes, I have the Perl but it ran fine. When you said you set up the process successfully, did you go to the Advanced section of Openbook, open Devices and select Perl as your scan source? Steve - Original Message - From: Russ Hubley hubbor...@comcast.net To: Jaws Users List jaws-users-list@jaws-users.com Sent: Thursday, August 19, 2010 6:51 PM Subject: [JAWS-Users] Pearl not scanning Hi everyone, I have successfully gone through the entire process to install my Pearol. When I open Openbook and use the Workflow to run a scan, Jaws says, Leaving menus. At this point Openbook freezes and nothing happens. Has anyone who has purchased a new Pearl had this problem, and if so do you have a solution. I am not a computer geek. I would appreciate any advice you might have. I have already e-mailed FS. Thank you, Russ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
