Re: [Koha] Big problem in Staff Client, Koha 3.14.5
Hello to everyone I found the problems and I fixed it. I think it can be useful for everyone to know what was the problem and how I could fix it. Maybe someone else one day could go into same trubles :-) Following what Zeno Tajoli suggested me, I investigated the page source of the webpage that appeared almost all white and I found out that there was some wrong html: wrong html tags such as HTML/. I would like to cut and paste some of that bad formatted html but maybe it would also make unreadable some parts of this email. If someone is interested I can send some screenshot. (later I try to send an email with the html wrong code). Due to the blank page, I couldn't access to the staff client and investigate in the Global System Preferences. Due also to the terrible internet connection of the server (in Eritrea) I couldn't use a normal browser MySQL iterface to access the database and search for that code - I had to work during the night to have a little bit better connection ! So I made a mysqldump of the whole database, I used the grep to see if there was the bad html line and... succes !! It was there. I deleted the bad html tags and reload the dump into the database (of course I previously made a backup). Magically I could access again to the staff client (I admit I was lucky) and see everything. There were still some not well working items, for example it was impossible to see the patrons' information (the page was keeping going on loading loading loading...) Keeping investigatind the dump of the database, I found out that there were many html bad tags in many global system preferences (especially in the field where the library-opac manager can put some html code, for example opacheader and so on.). Fixing this bad formatted fields in the staff-client Global System Preferences, everything worked again ! So, a suggestion for new or not expert Koha users: pay a lot of attention when you put some html formatted code !!! If you are not more than sure about your html (but I would suggest always) make a backup of the database before adding html to your opac throught the staff client! Otherwise you risk to go out without the key and close the door behind you :-) Claudio K. P.S. I'll send also a mail with the bad html code to show how simple was the problem, I hope you can read it At 18.08 30/04/2014 +0200, Claudio Kutufà wrote: Hi again I got a screenshot from the guys/girls of the staff Actually over the koha logo it is possible to see the small menu words Circulation Patrons Search Cart and more but, as they say: 1st) the other part of the page is completely white, there are not the usual bottons 2nd) when clicking, all the menus - except the search - don't bring any result thanks a lot again claudio At 17.04 30/04/2014 +0200, Claudio Kutufà wrote: hello all I have a big problem in the staff client. The Koha version is 3.14.5 installed on april the 15th. Unfortunately I cannot access to the server because it is in Eritrea (they have an extremely slow connection to internet) and I'm in Italy now. So I should suggest something to the people who are in charge of the koha server nowdays. We installed Koha 3.14 and it was working perfectly. We catalogued about 50 books/eBooks and I left it perfectly working. Yesterday the staff peole mailed me telling that they are not able to do anything anymore in the staff client. I'll try to explain better: The opac is pefectly working, but when they try to access to the Staff Cleint (on port 8080) they aalway see an almost complete white page ! They see (and they sent me a screenshot) just the Koha logo on the left top. No other menu voices are available !! This happens whichever are the us/pwd they use. Also if they use the embedded us/pw (the credentials that you can find in /etc7koha.conf) they get just the white page. They swear that they didn't do anything on that server, but all this make me think that it is a server problem and not a koha configuration problem. Do you have any idea about this strange thing ? Can you suggest me something to check ? Thanks a lot in advance !! Claudio K. ___ Ing. Claudio Kutufa' e-mail ufficio: claud...@nexusfi.it e-mail personale:claudio.kut...@gmail.com Via Vamba Luigi Bertelli, 16 50135 Firenze - Italy Cell.:+39 335 5859567 Tel.abitazione: +39 055 400743 ___ ___ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha - Nessun virus nel messaggio. Controllato da AVG - www.avg.com Versione: 2014.0.4570 / Database dei virus: 3931/7419 - Data di rilascio: 30/04/2014 ___ Ing. Claudio Kutufa' e-mail ufficio: claud...@nexusfi.it e-mail personale:
Re: [Koha] Big problem in Staff Client, Koha 3.14.5
Here is some of the bad html code: this is what I told to the people who are in charge for that library: (...) you will see the html page source, you will see that there is something wrong in the html code. After HTMLtitleMOJ DIGITAL LIBRARYtitle/HTML/ the html is all grey and the browser doesn't see it as html code. I think that someone changed the Global Sysytem Preferences (that it is not in the snapshot) writing HTMLtitleMOJ DIGITAL LIBRARYtitle/HTML/ inside the database (throught staff-client) (...) of course the tags HTMLHTML/ titletitle/ are wrong and they were enough to make the staff client not working ! Of course nobody admitted that someone wrote something... but this is the life :-) Thanks again to Zeno who suggested me the write way to investigate the problem Claudio K. At 11.26 29/05/2014 +0200, Claudio Kutufà wrote: Hello to everyone I found the problems and I fixed it. I think it can be useful for everyone to know what was the problem and how I could fix it. Maybe someone else one day could go into same trubles :-) Following what Zeno Tajoli suggested me, I investigated the page source of the webpage that appeared almost all white and I found out that there was some wrong html: wrong html tags such as HTML/. I would like to cut and paste some of that bad formatted html but maybe it would also make unreadable some parts of this email. If someone is interested I can send some screenshot. (later I try to send an email with the html wrong code). Due to the blank page, I couldn't access to the staff client and investigate in the Global System Preferences. Due also to the terrible internet connection of the server (in Eritrea) I couldn't use a normal browser MySQL iterface to access the database and search for that code - I had to work during the night to have a little bit better connection ! So I made a mysqldump of the whole database, I used the grep to see if there was the bad html line and... succes !! It was there. I deleted the bad html tags and reload the dump into the database (of course I previously made a backup). Magically I could access again to the staff client (I admit I was lucky) and see everything. There were still some not well working items, for example it was impossible to see the patrons' information (the page was keeping going on loading loading loading...) Keeping investigatind the dump of the database, I found out that there were many html bad tags in many global system preferences (especially in the field where the library-opac manager can put some html code, for example opacheader and so on.). Fixing this bad formatted fields in the staff-client Global System Preferences, everything worked again ! So, a suggestion for new or not expert Koha users: pay a lot of attention when you put some html formatted code !!! If you are not more than sure about your html (but I would suggest always) make a backup of the database before adding html to your opac throught the staff client! Otherwise you risk to go out without the key and close the door behind you :-) Claudio K. P.S. I'll send also a mail with the bad html code to show how simple was the problem, I hope you can read it At 18.08 30/04/2014 +0200, Claudio Kutufà wrote: Hi again I got a screenshot from the guys/girls of the staff Actually over the koha logo it is possible to see the small menu words Circulation Patrons Search Cart and more but, as they say: 1st) the other part of the page is completely white, there are not the usual bottons 2nd) when clicking, all the menus - except the search - don't bring any result thanks a lot again claudio At 17.04 30/04/2014 +0200, Claudio Kutufà wrote: hello all I have a big problem in the staff client. The Koha version is 3.14.5 installed on april the 15th. Unfortunately I cannot access to the server because it is in Eritrea (they have an extremely slow connection to internet) and I'm in Italy now. So I should suggest something to the people who are in charge of the koha server nowdays. We installed Koha 3.14 and it was working perfectly. We catalogued about 50 books/eBooks and I left it perfectly working. Yesterday the staff peole mailed me telling that they are not able to do anything anymore in the staff client. I'll try to explain better: The opac is pefectly working, but when they try to access to the Staff Cleint (on port 8080) they aalway see an almost complete white page ! They see (and they sent me a screenshot) just the Koha logo on the left top. No other menu voices are available !! This happens whichever are the us/pwd they use. Also if they use the embedded us/pw (the credentials that you can find in /etc7koha.conf) they get just the white page. They swear that they didn't do anything on that server, but all this make me think that it is a server problem and not a koha configuration problem. Do you have any idea about this strange thing ? Can you suggest me something to
Re: [Koha] Big problem in Staff Client, Koha 3.14.5
Here is some of the bad html code: this is what I told to the people who are in charge for that library: (...) you will see the html page source, you will see that there is something wrong in the html code. After HTMLtitleMOJ DIGITAL LIBRARYtitle/HTML/ the html is all grey and the browser doesn't see it as html code. I think that someone changed the Global Sysytem Preferences (that it is not in the snapshot) writing HTMLtitleMOJ DIGITAL LIBRARYtitle/HTML/ inside the database (throught staff-client) (...) of course the tags HTMLHTML/ titletitle/ are wrong and they were enough to make the staff client not working ! Nobody admitted that someone wrote something... but this is the life :-) Thanks again to Zeno who suggested me the write way to investigate the problem Claudio K. At 11.26 29/05/2014 +0200, Claudio Kutufà wrote: Hello to everyone I found the problems and I fixed it. I think it can be useful for everyone to know what was the problem and how I could fix it. Maybe someone else one day could go into same trubles :-) Following what Zeno Tajoli suggested me, I investigated the page source of the webpage that appeared almost all white and I found out that there was some wrong html: wrong html tags such as HTML/. I would like to cut and paste some of that bad formatted html but maybe it would also make unreadable some parts of this email. If someone is interested I can send some screenshot. (later I try to send an email with the html wrong code). Due to the blank page, I couldn't access to the staff client and investigate in the Global System Preferences. Due also to the terrible internet connection of the server (in Eritrea) I couldn't use a normal browser MySQL iterface to access the database and search for that code - I had to work during the night to have a little bit better connection ! So I made a mysqldump of the whole database, I used the grep to see if there was the bad html line and... succes !! It was there. I deleted the bad html tags and reload the dump into the database (of course I previously made a backup). Magically I could access again to the staff client (I admit I was lucky) and see everything. There were still some not well working items, for example it was impossible to see the patrons' information (the page was keeping going on loading loading loading...) Keeping investigatind the dump of the database, I found out that there were many html bad tags in many global system preferences (especially in the field where the library-opac manager can put some html code, for example opacheader and so on.). Fixing this bad formatted fields in the staff-client Global System Preferences, everything worked again ! So, a suggestion for new or not expert Koha users: pay a lot of attention when you put some html formatted code !!! If you are not more than sure about your html (but I would suggest always) make a backup of the database before adding html to your opac throught the staff client! Otherwise you risk to go out without the key and close the door behind you :-) Claudio K. P.S. I'll send also a mail with the bad html code to show how simple was the problem, I hope you can read it At 18.08 30/04/2014 +0200, Claudio Kutufà wrote: Hi again I got a screenshot from the guys/girls of the staff Actually over the koha logo it is possible to see the small menu words Circulation Patrons Search Cart and more but, as they say: 1st) the other part of the page is completely white, there are not the usual bottons 2nd) when clicking, all the menus - except the search - don't bring any result thanks a lot again claudio At 17.04 30/04/2014 +0200, Claudio Kutufà wrote: hello all I have a big problem in the staff client. The Koha version is 3.14.5 installed on april the 15th. Unfortunately I cannot access to the server because it is in Eritrea (they have an extremely slow connection to internet) and I'm in Italy now. So I should suggest something to the people who are in charge of the koha server nowdays. We installed Koha 3.14 and it was working perfectly. We catalogued about 50 books/eBooks and I left it perfectly working. Yesterday the staff peole mailed me telling that they are not able to do anything anymore in the staff client. I'll try to explain better: The opac is pefectly working, but when they try to access to the Staff Cleint (on port 8080) they aalway see an almost complete white page ! They see (and they sent me a screenshot) just the Koha logo on the left top. No other menu voices are available !! This happens whichever are the us/pwd they use. Also if they use the embedded us/pw (the credentials that you can find in /etc7koha.conf) they get just the white page. They swear that they didn't do anything on that server, but all this make me think that it is a server problem and not a koha configuration problem. Do you have any idea about this strange thing ? Can you suggest me something to check ?
Re: [Koha] Big problem in Staff Client, Koha 3.14.5
And also with Google Chrome, or whatever web browser you're using, try clearing the cache and cookies, that would help. In Chrome, go to settings More Privacy Content Settings Cookies All cookies and site data. Put in text box just beside Remove all the domain name of your Koha site, then click the site from the search result, then click X at the left side. Then click Done. Sometimes clearing the cookies helps. Cheers! -- View this message in context: http://koha.1045719.n5.nabble.com/Big-problem-in-Staff-Client-Koha-3-14-5-tp5796564p5796633.html Sent from the Koha-general mailing list archive at Nabble.com. ___ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha
[Koha] Big problem in Staff Client, Koha 3.14.5
hello all I have a big problem in the staff client. The Koha version is 3.14.5 installed on april the 15th. Unfortunately I cannot access to the server because it is in Eritrea (they have an extremely slow connection to internet) and I'm in Italy now. So I should suggest something to the people who are in charge of the koha server nowdays. We installed Koha 3.14 and it was working perfectly. We catalogued about 50 books/eBooks and I left it perfectly working. Yesterday the staff peole mailed me telling that they are not able to do anything anymore in the staff client. I'll try to explain better: The opac is pefectly working, but when they try to access to the Staff Cleint (on port 8080) they aalway see an almost complete white page ! They see (and they sent me a screenshot) just the Koha logo on the left top. No other menu voices are available !! This happens whichever are the us/pwd they use. Also if they use the embedded us/pw (the credentials that you can find in /etc7koha.conf) they get just the white page. They swear that they didn't do anything on that server, but all this make me think that it is a server problem and not a koha configuration problem. Do you have any idea about this strange thing ? Can you suggest me something to check ? Thanks a lot in advance !! Claudio K. ___ Ing. Claudio Kutufa' e-mail ufficio: claud...@nexusfi.it e-mail personale:claudio.kut...@gmail.com Via Vamba Luigi Bertelli, 16 50135 Firenze - Italy Cell.:+39 335 5859567 Tel.abitazione: +39 055 400743 ___ ___ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha
Re: [Koha] Big problem in Staff Client, Koha 3.14.5
Hi again I got a screenshot from the guys/girls of the staff Actually over the koha logo it is possible to see the small menu words Circulation Patrons Search Cart and more but, as they say: 1st) the other part of the page is completely white, there are not the usual bottons 2nd) when clicking, all the menus - except the search - don't bring any result thanks a lot again claudio At 17.04 30/04/2014 +0200, Claudio Kutufà wrote: hello all I have a big problem in the staff client. The Koha version is 3.14.5 installed on april the 15th. Unfortunately I cannot access to the server because it is in Eritrea (they have an extremely slow connection to internet) and I'm in Italy now. So I should suggest something to the people who are in charge of the koha server nowdays. We installed Koha 3.14 and it was working perfectly. We catalogued about 50 books/eBooks and I left it perfectly working. Yesterday the staff peole mailed me telling that they are not able to do anything anymore in the staff client. I'll try to explain better: The opac is pefectly working, but when they try to access to the Staff Cleint (on port 8080) they aalway see an almost complete white page ! They see (and they sent me a screenshot) just the Koha logo on the left top. No other menu voices are available !! This happens whichever are the us/pwd they use. Also if they use the embedded us/pw (the credentials that you can find in /etc7koha.conf) they get just the white page. They swear that they didn't do anything on that server, but all this make me think that it is a server problem and not a koha configuration problem. Do you have any idea about this strange thing ? Can you suggest me something to check ? Thanks a lot in advance !! Claudio K. ___ Ing. Claudio Kutufa' e-mail ufficio: claud...@nexusfi.it e-mail personale:claudio.kut...@gmail.com Via Vamba Luigi Bertelli, 16 50135 Firenze - Italy Cell.:+39 335 5859567 Tel.abitazione: +39 055 400743 ___ ___ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha - Nessun virus nel messaggio. Controllato da AVG - www.avg.com Versione: 2014.0.4570 / Database dei virus: 3931/7419 - Data di rilascio: 30/04/2014 ___ Ing. Claudio Kutufa' e-mail ufficio: claud...@nexusfi.it e-mail personale:claudio.kut...@gmail.com Via Vamba Luigi Bertelli, 16 50135 Firenze - Italy Cell.:+39 335 5859567 Tel.abitazione: +39 055 400743 ___ ___ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha
Re: [Koha] Big problem in Staff Client, Koha 3.14.5
Yes, also try to reload the page. I had a very strange looking Koha site in Firefox, this morning and reloading the page fixed it. On Wed, Apr 30, 2014 at 5:08 PM, Claudio Kutufà claud...@nexusfi.it wrote: Hi again I got a screenshot from the guys/girls of the staff Actually over the koha logo it is possible to see the small menu words Circulation Patrons Search Cart and more but, as they say: 1st) the other part of the page is completely white, there are not the usual bottons 2nd) when clicking, all the menus - except the search - don't bring any result thanks a lot again claudio At 17.04 30/04/2014 +0200, Claudio Kutufà wrote: hello all I have a big problem in the staff client. The Koha version is 3.14.5 installed on april the 15th. Unfortunately I cannot access to the server because it is in Eritrea (they have an extremely slow connection to internet) and I'm in Italy now. So I should suggest something to the people who are in charge of the koha server nowdays. We installed Koha 3.14 and it was working perfectly. We catalogued about 50 books/eBooks and I left it perfectly working. Yesterday the staff peole mailed me telling that they are not able to do anything anymore in the staff client. I'll try to explain better: The opac is pefectly working, but when they try to access to the Staff Cleint (on port 8080) they aalway see an almost complete white page ! They see (and they sent me a screenshot) just the Koha logo on the left top. No other menu voices are available !! This happens whichever are the us/pwd they use. Also if they use the embedded us/pw (the credentials that you can find in /etc7koha.conf) they get just the white page. They swear that they didn't do anything on that server, but all this make me think that it is a server problem and not a koha configuration problem. Do you have any idea about this strange thing ? Can you suggest me something to check ? Thanks a lot in advance !! Claudio K. ___ Ing. Claudio Kutufa' e-mail ufficio: claud...@nexusfi.it e-mail personale:claudio.kut...@gmail.com Via Vamba Luigi Bertelli, 16 50135 Firenze - Italy Cell.:+39 335 5859567 Tel.abitazione: +39 055 400743 ___ ___ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha - Nessun virus nel messaggio. Controllato da AVG - www.avg.com Versione: 2014.0.4570 / Database dei virus: 3931/7419 - Data di rilascio: 30/04/2014 ___ Ing. Claudio Kutufa' e-mail ufficio: claud...@nexusfi.it e-mail personale:claudio.kut...@gmail.com Via Vamba Luigi Bertelli, 16 50135 Firenze - Italy Cell.:+39 335 5859567 Tel.abitazione: +39 055 400743 ___ ___ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha -- Elaine Bradtke Data Wrangler VWML English Folk Dance and Song Society | http://www.efdss.org Cecil Sharp House, 2 Regent's Park Road, London NW1 7AY Tel+44 (0) 20 7485 2206 (This number is for the English Folk Dance and Song Society in London, England. If you wish to phone me personally, send an e-mail first. I work off site) -- Registered Company No. 297142 Charity Registered in England and Wales No. 305999 --- Writing about music is like dancing about architecture --Elvis Costello (Musician magazine No. 60 (October 1983), p. 52) ___ Koha mailing list http://koha-community.org Koha@lists.katipo.co.nz http://lists.katipo.co.nz/mailman/listinfo/koha
