Re: [LegacyUG] Unable to Uninstall; Missing Install.log file
Connie, I'm still on the list, just lurking in the shadows so to speak. You are having exactly the same problems that I had I believe caused by error #5 in my case. Any suggestions from all failed to resolve the issue with one exception. Ron Ferguson suggested that I go into my Registry and he'd help me off list, which I appreciated very much. However, never having done that I elected to take it to a friend (read wizard) and he removed Legacy from the registry. I then downloaded Legacy from the Legacy Home Page, entered my Legacy deluxe number, then I restored a file and all was well. I'm sure that you directly or inadvertantly did not delete install.log. Nor did I. Having said all of that Connie, I recommend that you run, don't walk or pass go, just find someone who's proficient in working in the registry and all will be resolved. I deleted the E-mail from Ron identifying the file to be removed so Ron maybe you could repeat that information for Connie. Wishing you good luck. Phil From: Connie Sheets clshee...@yahoo.com To: LegacyUserGroup@legacyfamilytree.com Sent: Saturday, March 21, 2009 10:00:37 PM Subject: [LegacyUG] Unable to Uninstall; Missing Install.log file If the person who was having problems a week or two ago with the missing install.log file is still reading the list, he may be interested to know I think I have duplicated his problem. As part of my quest to rectify my unable to preview or print problem, I tried to uninstall Legacy. I used Add/Remove programs. At first I thought it had just neglected to remove the shortcut from the desktop, but then I realized the whole program was still there and functional...so, for awhile I thought I had lost my mind or, at least, forgot to actually press the remove program button. Later, when I tried to uninstall again (both from Add/Remove and from the Uninstall Legacy 7.0 button in the Legacy directory), I got the message could not open install.log file. So I searched for it, including in hidden files, and it was not there. I did retrieve it, but only because I had a backup made to Mozy several days ago. I put it back in the Legacy folder, ran Add/Remove programs again, and the only thing Uninstall removed (apparently) was the install.log file. I then downloaded and reinstalled over the top, but I still do not have the ability to print or preview a report. I will this to Support (tomorrow, as I'm burned out today). Connie Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Unable to Uninstall; Missing Install.log file
Connie, I should have mentioned in my last E-mail that all attempts to download over the corrupted legacy file (at least with our problem) will not add the install.log file back into the legacy file. I tried several times with no success. Phil From: Connie Sheets clshee...@yahoo.com To: LegacyUserGroup@legacyfamilytree.com Sent: Saturday, March 21, 2009 10:00:37 PM Subject: [LegacyUG] Unable to Uninstall; Missing Install.log file If the person who was having problems a week or two ago with the missing install.log file is still reading the list, he may be interested to know I think I have duplicated his problem. As part of my quest to rectify my unable to preview or print problem, I tried to uninstall Legacy. I used Add/Remove programs. At first I thought it had just neglected to remove the shortcut from the desktop, but then I realized the whole program was still there and functional...so, for awhile I thought I had lost my mind or, at least, forgot to actually press the remove program button. Later, when I tried to uninstall again (both from Add/Remove and from the Uninstall Legacy 7.0 button in the Legacy directory), I got the message could not open install.log file. So I searched for it, including in hidden files, and it was not there. I did retrieve it, but only because I had a backup made to Mozy several days ago. I put it back in the Legacy folder, ran Add/Remove programs again, and the only thing Uninstall removed (apparently) was the install.log file. I then downloaded and reinstalled over the top, but I still do not have the ability to print or preview a report. I will this to Support (tomorrow, as I'm burned out today). Connie Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Unable to Uninstall; Missing Install.log file
Phil, Glad to hear that you got sorted in the end. I have already posted to Connie off-list (btw I got your name mixed up with someone else's - age is telling!) Ron Ferguson _ *New Tutorial* Create Standards Compliant CSS Pedigree web pages http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Sun, 22 Mar 2009 07:00:42 -0700 From: phusba...@verizon.net Subject: Re: [LegacyUG] Unable to Uninstall; Missing Install.log file To: LegacyUserGroup@legacyfamilytree.com Connie, I'm still on the list, just lurking in the shadows so to speak. You are having exactly the same problems that I had I believe caused by error #5 in my case. Any suggestions from all failed to resolve the issue with one exception. Ron Ferguson suggested that I go into my Registry and he'd help me off list, which I appreciated very much. However, never having done that I elected to take it to a friend (read wizard) and he removed Legacy from the registry. I then downloaded Legacy from the Legacy Home Page, entered my Legacy deluxe number, then I restored a file and all was well. I'm sure that you directly or inadvertantly did not delete install.log. Nor did I. Having said all of that Connie, I recommend that you run, don't walk or pass go, just find someone who's proficient in working in the registry and all will be resolved. I deleted the E-mail from Ron identifying the file to be removed so Ron maybe you could repeat that information for Connie. Wishing you good luck. Phil From: Connie Sheets To: LegacyUserGroup@legacyfamilytree.com Sent: Saturday, March 21, 2009 10:00:37 PM Subject: [LegacyUG] Unable to Uninstall; Missing Install.log file If the person who was having problems a week or two ago with the missing install.log file is still reading the list, he may be interested to know I think I have duplicated his problem. As part of my quest to rectify my unable to preview or print problem, I tried to uninstall Legacy. I used Add/Remove programs. At first I thought it had just neglected to remove the shortcut from the desktop, but then I realized the whole program was still there and functional...so, for awhile I thought I had lost my mind or, at least, forgot to actually press the remove program button. Later, when I tried to uninstall again (both from Add/Remove and from the Uninstall Legacy 7.0 button in the Legacy directory), I got the message could not open install.log file. So I searched for it, including in hidden files, and it was not there. I did retrieve it, but only because I had a backup made to Mozy several days ago. I put it back in the Legacy folder, ran Add/Remove programs again, and the only thing Uninstall removed (apparently) was the install.log file. I then downloaded and reinstalled over the top, but I still do not have the ability to print or preview a report. I will this to Support (tomorrow, as I'm burned out today). Connie _ All your Twitter and other social updates in one place http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Unable to Uninstall; Missing Install.log file
With Legacy closed, go to the Legacy folder on your hard drive. Delete the Install.Log file. Then go to the c:\Legacy\Backup folder and delete any files with the word install in the file name. Reinstall Legacy and you should have no problems uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Saturday, March 21, 2009 7:01 PM To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] Unable to Uninstall; Missing Install.log file If the person who was having problems a week or two ago with the missing install.log file is still reading the list, he may be interested to know I think I have duplicated his problem. As part of my quest to rectify my unable to preview or print problem, I tried to uninstall Legacy. I used Add/Remove programs. At first I thought it had just neglected to remove the shortcut from the desktop, but then I realized the whole program was still there and functional...so, for awhile I thought I had lost my mind or, at least, forgot to actually press the remove program button. Later, when I tried to uninstall again (both from Add/Remove and from the Uninstall Legacy 7.0 button in the Legacy directory), I got the message could not open install.log file. So I searched for it, including in hidden files, and it was not there. I did retrieve it, but only because I had a backup made to Mozy several days ago. I put it back in the Legacy folder, ran Add/Remove programs again, and the only thing Uninstall removed (apparently) was the install.log file. I then downloaded and reinstalled over the top, but I still do not have the ability to print or preview a report. I will this to Support (tomorrow, as I'm burned out today). Connie Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Unable to Uninstall; Missing Install.log file
--- On Sun, 3/22/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Unable to Uninstall; Missing Install.log file To: LegacyUserGroup@legacyfamilytree.com Date: Sunday, March 22, 2009, 3:57 PM With Legacy closed, go to the Legacy folder on your hard drive. Delete the Install.Log file. Then go to the c:\Legacy\Backup folder and delete any files with the word install in the file name. Reinstall Legacy and you should have no problems uninstalling. Thanks for using Legacy. Sherry, Nope, Legacy cannot be uninstalled. And yes, I'm 100% positive I followed your instructions exactly. I am awaiting Ron's instructions offlist re: registry edit (I'm a brave woman). FYI, here is what I've done, more or less in sequence, since discovering yesterday that Legacy consistently hangs when trying to print or preview reports. I rebooted after each step. Ran Check/Repair Reset Options Customize to default Deleted .usr files related to reports Opened/converted an old fdb file (created pre-version 7) to make sure it wasn't a problem with my main file Tried to uninstall (couldn't) Rebooted with Last Known Good Config Ran system restore to pre-7.0.0.90 download Ran system restore to pre-7.0.0.89 download Reset report settings to default Ran complete McAfee scan on all files/folders Tried to uninstall again (this time I got the could not open install.log error message, retrieved the last install.log file from Mozy, ran uninstall again; it appeared to work but didn't - all it did was delete the install.log file). Deleted all .usr files, not just those related to reports. Reinstalled Legacy over the top. Followed your instructions to the letter. Bottom line: I cannot uninstall Legacy, and I cannot print or preview any report, including the Family File Info Report. (I am able to print/preview from Excel, Word, pdf files, webpages, etc. without problem). For what it may be worth, my Event Log shows multiple Legacy Application Hangs Category (101) Event 1002. Other ideas short of editing the registry or formatting my hard drive and starting from scratch? (Running XP Home with SP3 on a 3 year old HP Laptop). Connie Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Unable to Uninstall; Missing Install.log file
Connie Sheets wrote: --- On Sun, 3/22/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Unable to Uninstall; Missing Install.log file To: LegacyUserGroup@legacyfamilytree.com Date: Sunday, March 22, 2009, 3:57 PM With Legacy closed, go to the Legacy folder on your hard drive. Delete the Install.Log file. Then go to the c:\Legacy\Backup folder and delete any files with the word install in the file name. Reinstall Legacy and you should have no problems uninstalling. Thanks for using Legacy. Sherry, Nope, Legacy cannot be uninstalled. And yes, I'm 100% positive I followed your instructions exactly. I am awaiting Ron's instructions offlist re: registry edit (I'm a brave woman). FYI, here is what I've done, more or less in sequence, since discovering yesterday that Legacy consistently hangs when trying to print or preview reports. I rebooted after each step. Ran Check/Repair Reset Options Customize to default Deleted .usr files related to reports Opened/converted an old fdb file (created pre-version 7) to make sure it wasn't a problem with my main file Tried to uninstall (couldn't) Rebooted with Last Known Good Config Ran system restore to pre-7.0.0.90 download Ran system restore to pre-7.0.0.89 download Reset report settings to default Ran complete McAfee scan on all files/folders Tried to uninstall again (this time I got the could not open install.log error message, retrieved the last install.log file from Mozy, ran uninstall again; it appeared to work but didn't - all it did was delete the install.log file). Deleted all .usr files, not just those related to reports. Reinstalled Legacy over the top. Followed your instructions to the letter. Bottom line: I cannot uninstall Legacy, and I cannot print or preview any report, including the Family File Info Report. (I am able to print/preview from Excel, Word, pdf files, webpages, etc. without problem). For what it may be worth, my Event Log shows multiple Legacy Application Hangs Category (101) Event 1002. Other ideas short of editing the registry or formatting my hard drive and starting from scratch? (Running XP Home with SP3 on a 3 year old HP Laptop). Connie Connie, Retrieve the last install.log file from Mozy, make a copy called install.log.bak (this saves having to retrieve it again from Mozy). After replacing the install.log go to start Legacy (or whereever you put it) and use the Legacy uninstall. I have had problems with windows add/remove programs in the past and always use the uninstall feature that comes with a program. Let us know if that works. -- Gene Y. n2kvs Researching Young, Zies, Harer Cox with Legacy Family Tree http://h1.ripway.com/egptech/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] Unable to Uninstall; Missing Install.log file
If the person who was having problems a week or two ago with the missing install.log file is still reading the list, he may be interested to know I think I have duplicated his problem. As part of my quest to rectify my unable to preview or print problem, I tried to uninstall Legacy. I used Add/Remove programs. At first I thought it had just neglected to remove the shortcut from the desktop, but then I realized the whole program was still there and functional...so, for awhile I thought I had lost my mind or, at least, forgot to actually press the remove program button. Later, when I tried to uninstall again (both from Add/Remove and from the Uninstall Legacy 7.0 button in the Legacy directory), I got the message could not open install.log file. So I searched for it, including in hidden files, and it was not there. I did retrieve it, but only because I had a backup made to Mozy several days ago. I put it back in the Legacy folder, ran Add/Remove programs again, and the only thing Uninstall removed (apparently) was the install.log file. I then downloaded and reinstalled over the top, but I still do not have the ability to print or preview a report. I will this to Support (tomorrow, as I'm burned out today). Connie Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
