Re: [LegacyUG] error 530
I deliberately avoided mentioning regsvr32 as I had no wish to take the chance of somebody really messing the system up! I was not aware of previous conflicts with Legacy as I was not using the program at that time. I do find the information rather surprising though, and it is something I will keep in mind. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Gary Templeman" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: Re: [LegacyUG] error 530 Date: Wed, 18 Jul 2007 19:27:17 -0700 - Original Message - From: "ronald ferguson" <[EMAIL PROTECTED]> To: Sent: Wednesday, July 18, 2007 8:38 AM Subject: Re: [LegacyUG] error 530 We don't particularly disagree on thiis, the version I have in System32 btw is 6.0.6470.0 (Sept. 2006). The main points I was making was 1) it is worth doing the free check and 2) one cannot simply copy the dll from one place to another eg. from the lap-top to the Desk Top. Unless you know how to properly use regsvr32 Incidentally I have 3 copies as Ahead Nero use it (but call it Xceed.dll.nco) and have it in their folder in the application program. I also thought it was not good practice for programs to overwite System32 dlls. Ron Ferguson There are a lot of programs that do things that are not "good practice". There are recent reports that installing Legacy breaks the Inventory Manager program used at Family History Centers, requiring a workaround. A version of Legacy in 2003 ago did the same thing to IM, installing a version of XCeedZip.dll that was incompatible. The IM people had to issue a fix. I don't know if the current Legacy/IM problem is due to the same file conflict, but I wouldn't be surprised. Gary _ Tell MSN about your most memorable emails! http://www.emailbritain.co.uk/ Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] error 530
- Original Message - From: "ronald ferguson" <[EMAIL PROTECTED]> To: Sent: Wednesday, July 18, 2007 8:38 AM Subject: Re: [LegacyUG] error 530 We don't particularly disagree on thiis, the version I have in System32 btw is 6.0.6470.0 (Sept. 2006). The main points I was making was 1) it is worth doing the free check and 2) one cannot simply copy the dll from one place to another eg. from the lap-top to the Desk Top. Unless you know how to properly use regsvr32 Incidentally I have 3 copies as Ahead Nero use it (but call it Xceed.dll.nco) and have it in their folder in the application program. I also thought it was not good practice for programs to overwite System32 dlls. Ron Ferguson There are a lot of programs that do things that are not "good practice". There are recent reports that installing Legacy breaks the Inventory Manager program used at Family History Centers, requiring a workaround. A version of Legacy in 2003 ago did the same thing to IM, installing a version of XCeedZip.dll that was incompatible. The IM people had to issue a fix. I don't know if the current Legacy/IM problem is due to the same file conflict, but I wouldn't be surprised. Gary Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] error 530
Ellaine Goodall E-mail: [EMAIL PROTECTED] - Original Message - From: "ronald ferguson" <[EMAIL PROTECTED]> To: Sent: Wednesday, July 18, 2007 11:38 AM Subject: Re: [LegacyUG] error 530 We don't particularly disagree on thiis, the version I have in System32 btw is 6.0.6470.0 (Sept. 2006). The main points I was making was 1) it is worth doing the free check and 2) one cannot simply copy the dll from one place to another eg. from the lap-top to the Desk Top. Incidentally I have 3 copies as Ahead Nero use it (but call it Xceed.dll.nco) and have it in their folder in the application program. I also thought it was not good practice for programs to overwite System32 dlls. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Gary Templeman" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: Re: [LegacyUG] error 530 Date: Wed, 18 Jul 2007 07:23:14 -0700 Before using such a service, I would rename the existing file and reinstall Legacy to see if that will put in and register the correct version. Another person has stated "I just ran a search on XCeedZip.dll and found two copies, one in the Legacy\backup folder and the other in the \WINDOWS\system32 folder. Size, version and creation time for Legacy was 417 KB, 5.0.92.0 and 1/8/2007 4:59 PM, but for the system file it was 485KB, 6.0.6470.0 and 1/8/2007 5:09 PM". I would be reluctant to use the version 4.5.67.0 that that site will install. Straight reinstalls do not always update existing files, but renaming it will give Legacy the chance to start fresh. Gary Templeman - Original Message - From: "ronald ferguson" <[EMAIL PROTECTED]> To: Sent: Wednesday, July 18, 2007 3:07 AM Subject: Re: [LegacyUG] error 530 Hi Ellaine, Following Sherry's comments on Xceedzip.dll, which is a dll I am not familiar with, I had to do some research! Yes, it would seem that it is possible for this dll to be taken over by a worm but if your AV and Spyware software is up to date and regularly run and show no problems this is unlikely. More likely is that you have downloaded some software which has installed a different version of this dll and it is either old or not installed properly (in any event I would not be too happy/confident in the software supplier). It is not possible just to exchange this dll for another version as it has to be installed on your computer and registered. Usually the registration will be done automatically during the installation and it maybe that this is where the problem arose. I suggest you run the free scan on this site http://www.dynamiclink.nl/htmfiles/rframes/info_dll/info_x/34.htm to see what they say about this dll on your computer. If you do need to replace it they charge around $13US. I do not know of a free version of this dll. They do state that they are offering the original producer's version and this is important. Although I have used this site myself for other things and found it to be reliable, I do emphasise that I cannot accept responsibility for the outcome and their service. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Ellaine Goodall" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: Re: [LegacyUG] error 530 Date: Tue, 17 Jul 2007 19:04:28 -0400 Ron: Thanks for your reply Yes I am going into Legacy file>backup or file>restore. The computer has only been owned by myself - it is a Dell and is about three years old. Prior to just a week or so ago I was able to go into Legacy under file and create a backup and also go into file and click on restore a family file and it all worked fine. I save to varoius drives - D, a memory stick in E and F and of course C. Do you think this could be some sort of a virus? Ellaine Goodall E-mail: [EMAIL PROTECTED] - Original Message - From: "ronald ferguson" <[EMAIL PROTECTED]> To: Sent: Tuesday, July 17, 2007 1:00 PM Subject: RE: [LegacyUG] error 530 Elaine, As has been said before this is usually a network error so could you clarify some points for me: When you say in para 2) "
Re: [LegacyUG] error 530
To All Of You Kind People: I want to thanks all of you who took the time to help me with my error 530 problem.. I have printed out all of your good suggestions which I am giving to a friend of mine who is much more computer knowledgeable than I am and will be able to understand what you good folks are talking about (which I do Not have the ability to do ) and he will come over and apply what you have suggested. I will let the group know if we solve the problem and what worked. In the meantime, I always have my laptop with a working Legacy program which I just could not possibly do without as I love it so!!! Ellaine Goodall E-mail: [EMAIL PROTECTED] - Original Message - From: "ronald ferguson" <[EMAIL PROTECTED]> To: Sent: Wednesday, July 18, 2007 11:38 AM Subject: Re: [LegacyUG] error 530 We don't particularly disagree on thiis, the version I have in System32 btw is 6.0.6470.0 (Sept. 2006). The main points I was making was 1) it is worth doing the free check and 2) one cannot simply copy the dll from one place to another eg. from the lap-top to the Desk Top. Incidentally I have 3 copies as Ahead Nero use it (but call it Xceed.dll.nco) and have it in their folder in the application program. I also thought it was not good practice for programs to overwite System32 dlls. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Gary Templeman" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: Re: [LegacyUG] error 530 Date: Wed, 18 Jul 2007 07:23:14 -0700 Before using such a service, I would rename the existing file and reinstall Legacy to see if that will put in and register the correct version. Another person has stated "I just ran a search on XCeedZip.dll and found two copies, one in the Legacy\backup folder and the other in the \WINDOWS\system32 folder. Size, version and creation time for Legacy was 417 KB, 5.0.92.0 and 1/8/2007 4:59 PM, but for the system file it was 485KB, 6.0.6470.0 and 1/8/2007 5:09 PM". I would be reluctant to use the version 4.5.67.0 that that site will install. Straight reinstalls do not always update existing files, but renaming it will give Legacy the chance to start fresh. Gary Templeman - Original Message - From: "ronald ferguson" <[EMAIL PROTECTED]> To: Sent: Wednesday, July 18, 2007 3:07 AM Subject: Re: [LegacyUG] error 530 Hi Ellaine, Following Sherry's comments on Xceedzip.dll, which is a dll I am not familiar with, I had to do some research! Yes, it would seem that it is possible for this dll to be taken over by a worm but if your AV and Spyware software is up to date and regularly run and show no problems this is unlikely. More likely is that you have downloaded some software which has installed a different version of this dll and it is either old or not installed properly (in any event I would not be too happy/confident in the software supplier). It is not possible just to exchange this dll for another version as it has to be installed on your computer and registered. Usually the registration will be done automatically during the installation and it maybe that this is where the problem arose. I suggest you run the free scan on this site http://www.dynamiclink.nl/htmfiles/rframes/info_dll/info_x/34.htm to see what they say about this dll on your computer. If you do need to replace it they charge around $13US. I do not know of a free version of this dll. They do state that they are offering the original producer's version and this is important. Although I have used this site myself for other things and found it to be reliable, I do emphasise that I cannot accept responsibility for the outcome and their service. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Ellaine Goodall" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: Re: [LegacyUG] error 530 Date: Tue, 17 Jul 2007 19:04:28 -0400 Ron: Thanks for your reply Yes I am going into Legacy file>backup or file>restore. The computer has only been owned by myself - it is a Dell and is about three years old. Prior to just a week o
Re: [LegacyUG] error 530
We don't particularly disagree on thiis, the version I have in System32 btw is 6.0.6470.0 (Sept. 2006). The main points I was making was 1) it is worth doing the free check and 2) one cannot simply copy the dll from one place to another eg. from the lap-top to the Desk Top. Incidentally I have 3 copies as Ahead Nero use it (but call it Xceed.dll.nco) and have it in their folder in the application program. I also thought it was not good practice for programs to overwite System32 dlls. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Gary Templeman" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: Re: [LegacyUG] error 530 Date: Wed, 18 Jul 2007 07:23:14 -0700 Before using such a service, I would rename the existing file and reinstall Legacy to see if that will put in and register the correct version. Another person has stated "I just ran a search on XCeedZip.dll and found two copies, one in the Legacy\backup folder and the other in the \WINDOWS\system32 folder. Size, version and creation time for Legacy was 417 KB, 5.0.92.0 and 1/8/2007 4:59 PM, but for the system file it was 485KB, 6.0.6470.0 and 1/8/2007 5:09 PM". I would be reluctant to use the version 4.5.67.0 that that site will install. Straight reinstalls do not always update existing files, but renaming it will give Legacy the chance to start fresh. Gary Templeman - Original Message - From: "ronald ferguson" <[EMAIL PROTECTED]> To: Sent: Wednesday, July 18, 2007 3:07 AM Subject: Re: [LegacyUG] error 530 Hi Ellaine, Following Sherry's comments on Xceedzip.dll, which is a dll I am not familiar with, I had to do some research! Yes, it would seem that it is possible for this dll to be taken over by a worm but if your AV and Spyware software is up to date and regularly run and show no problems this is unlikely. More likely is that you have downloaded some software which has installed a different version of this dll and it is either old or not installed properly (in any event I would not be too happy/confident in the software supplier). It is not possible just to exchange this dll for another version as it has to be installed on your computer and registered. Usually the registration will be done automatically during the installation and it maybe that this is where the problem arose. I suggest you run the free scan on this site http://www.dynamiclink.nl/htmfiles/rframes/info_dll/info_x/34.htm to see what they say about this dll on your computer. If you do need to replace it they charge around $13US. I do not know of a free version of this dll. They do state that they are offering the original producer's version and this is important. Although I have used this site myself for other things and found it to be reliable, I do emphasise that I cannot accept responsibility for the outcome and their service. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Ellaine Goodall" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: Re: [LegacyUG] error 530 Date: Tue, 17 Jul 2007 19:04:28 -0400 Ron: Thanks for your reply Yes I am going into Legacy file>backup or file>restore. The computer has only been owned by myself - it is a Dell and is about three years old. Prior to just a week or so ago I was able to go into Legacy under file and create a backup and also go into file and click on restore a family file and it all worked fine. I save to varoius drives - D, a memory stick in E and F and of course C. Do you think this could be some sort of a virus? Ellaine Goodall E-mail: [EMAIL PROTECTED] - Original Message - From: "ronald ferguson" <[EMAIL PROTECTED]> To: Sent: Tuesday, July 17, 2007 1:00 PM Subject: RE: [LegacyUG] error 530 Elaine, As has been said before this is usually a network error so could you clarify some points for me: When you say in para 2) "restore a family file" do you mean using File>Restore? When you try to save the back to what drive and folder is it being saved (in the box at the top)? Have you ever managed to back-up or restore using thi
Re: [LegacyUG] error 530
Before using such a service, I would rename the existing file and reinstall Legacy to see if that will put in and register the correct version. Another person has stated "I just ran a search on XCeedZip.dll and found two copies, one in the Legacy\backup folder and the other in the \WINDOWS\system32 folder. Size, version and creation time for Legacy was 417 KB, 5.0.92.0 and 1/8/2007 4:59 PM, but for the system file it was 485KB, 6.0.6470.0 and 1/8/2007 5:09 PM". I would be reluctant to use the version 4.5.67.0 that that site will install. Straight reinstalls do not always update existing files, but renaming it will give Legacy the chance to start fresh. Gary Templeman - Original Message - From: "ronald ferguson" <[EMAIL PROTECTED]> To: Sent: Wednesday, July 18, 2007 3:07 AM Subject: Re: [LegacyUG] error 530 Hi Ellaine, Following Sherry's comments on Xceedzip.dll, which is a dll I am not familiar with, I had to do some research! Yes, it would seem that it is possible for this dll to be taken over by a worm but if your AV and Spyware software is up to date and regularly run and show no problems this is unlikely. More likely is that you have downloaded some software which has installed a different version of this dll and it is either old or not installed properly (in any event I would not be too happy/confident in the software supplier). It is not possible just to exchange this dll for another version as it has to be installed on your computer and registered. Usually the registration will be done automatically during the installation and it maybe that this is where the problem arose. I suggest you run the free scan on this site http://www.dynamiclink.nl/htmfiles/rframes/info_dll/info_x/34.htm to see what they say about this dll on your computer. If you do need to replace it they charge around $13US. I do not know of a free version of this dll. They do state that they are offering the original producer's version and this is important. Although I have used this site myself for other things and found it to be reliable, I do emphasise that I cannot accept responsibility for the outcome and their service. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Ellaine Goodall" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: Re: [LegacyUG] error 530 Date: Tue, 17 Jul 2007 19:04:28 -0400 Ron: Thanks for your reply Yes I am going into Legacy file>backup or file>restore. The computer has only been owned by myself - it is a Dell and is about three years old. Prior to just a week or so ago I was able to go into Legacy under file and create a backup and also go into file and click on restore a family file and it all worked fine. I save to varoius drives - D, a memory stick in E and F and of course C. Do you think this could be some sort of a virus? Ellaine Goodall E-mail: [EMAIL PROTECTED] - Original Message - From: "ronald ferguson" <[EMAIL PROTECTED]> To: Sent: Tuesday, July 17, 2007 1:00 PM Subject: RE: [LegacyUG] error 530 Elaine, As has been said before this is usually a network error so could you clarify some points for me: When you say in para 2) "restore a family file" do you mean using File>Restore? When you try to save the back to what drive and folder is it being saved (in the box at the top)? Have you ever managed to back-up or restore using this Desk Top - is it a used one which has come from a company - have you only just obtained it? This error strongly suggests that the computer has previously been used on a network (or currently is) and you do not have the rights to use the back-up facilities. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Ellaine Goodall" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: [LegacyUG] error 530 Date: Tue, 17 Jul 2007 12:12:17 -0400 Dear Ron, Cathy, Jack and Legacy support: I have spent some time working with this error in the hopes that if I understand it better I can give to you good folks some helpful information: 1) The error appears when go into the Legacy program
Re: [LegacyUG] error 530
Hi Ellaine, Following Sherry's comments on Xceedzip.dll, which is a dll I am not familiar with, I had to do some research! Yes, it would seem that it is possible for this dll to be taken over by a worm but if your AV and Spyware software is up to date and regularly run and show no problems this is unlikely. More likely is that you have downloaded some software which has installed a different version of this dll and it is either old or not installed properly (in any event I would not be too happy/confident in the software supplier). It is not possible just to exchange this dll for another version as it has to be installed on your computer and registered. Usually the registration will be done automatically during the installation and it maybe that this is where the problem arose. I suggest you run the free scan on this site http://www.dynamiclink.nl/htmfiles/rframes/info_dll/info_x/34.htm to see what they say about this dll on your computer. If you do need to replace it they charge around $13US. I do not know of a free version of this dll. They do state that they are offering the original producer's version and this is important. Although I have used this site myself for other things and found it to be reliable, I do emphasise that I cannot accept responsibility for the outcome and their service. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Ellaine Goodall" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: Re: [LegacyUG] error 530 Date: Tue, 17 Jul 2007 19:04:28 -0400 Ron: Thanks for your reply Yes I am going into Legacy file>backup or file>restore. The computer has only been owned by myself - it is a Dell and is about three years old. Prior to just a week or so ago I was able to go into Legacy under file and create a backup and also go into file and click on restore a family file and it all worked fine. I save to varoius drives - D, a memory stick in E and F and of course C. Do you think this could be some sort of a virus? Ellaine Goodall E-mail: [EMAIL PROTECTED] - Original Message - From: "ronald ferguson" <[EMAIL PROTECTED]> To: Sent: Tuesday, July 17, 2007 1:00 PM Subject: RE: [LegacyUG] error 530 Elaine, As has been said before this is usually a network error so could you clarify some points for me: When you say in para 2) "restore a family file" do you mean using File>Restore? When you try to save the back to what drive and folder is it being saved (in the box at the top)? Have you ever managed to back-up or restore using this Desk Top - is it a used one which has come from a company - have you only just obtained it? This error strongly suggests that the computer has previously been used on a network (or currently is) and you do not have the rights to use the back-up facilities. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Ellaine Goodall" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: [LegacyUG] error 530 Date: Tue, 17 Jul 2007 12:12:17 -0400 Dear Ron, Cathy, Jack and Legacy support: I have spent some time working with this error in the hopes that if I understand it better I can give to you good folks some helpful information: 1) The error appears when go into the Legacy program and I try to either backup a family file or restore a family family file on my desktop computer ONLY -NO PROBLEM IN DOING EITHER ON MY LAPTOP. 2) I am going into legacy, clicking on file and selecting either back up a family file or restore a family file. - all goes well until I click save and then the following error appears: 3)Backup error: 530 - the license key required to use the control was not found or is invalid. Make sure you have called the license method with a valid license key as described in the documentation. 4) Again when I go into the Legacy program on my laptop and do exactly the same things as listed above - ie bring the file up, select backup a family file or restore a family file, the program works perfectly for C, D or memory. stick. WHAT I DO NOT UNDERSTAND IS WHY I ABLE TO PERFORM THESE FUNCTIONS ON ONE COMPUTER AND NOT THE
RE: [LegacyUG] error 530
Arnie, That's true. Legacy removes files that are part of the original install but not files that a user creates (such as Family Files, saved report options) or changes (usr files). Most of the folders are retained. The uninstall removes Legacy from the registry and removes shortcuts. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 6:59 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] error 530 Just for my own education, I believe that when uninstalling Legacy the data folder and pictures folder do not get uninstalled. but remain to be used when Legacy is reinstalled. I think this is what I nave been led to believe from other list items. True? Regards. Arnie In a message dated 7/17/2007 6:00:14 P.M. Central Daylight Time, [EMAIL PROTECTED] writes: 99.9% of the time uninstalling Legacy and reinstalling it solves the problem. It's important to make sure you have all other program shut down and your anti-virus and spyware scanning software disabled when you install Legacy. We've had a couple of users who have reported that reinstalling Legacy didn't solve the problem and we haven't been able to figure out why. Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] error 530
In a message dated 7/17/2007 6:00:14 P.M. Central Daylight Time, [EMAIL PROTECTED] writes: 99.9% of the time uninstalling Legacy and reinstalling it solves the problem. It's important to make sure you have all other program shut down and your anti-virus and spyware scanning software disabled when you install Legacy. We've had a couple of users who have reported that reinstalling Legacy didn't solve the problem and we haven't been able to figure out why. Just for my own education, I believe that when uninstalling Legacy the data folder and pictures folder do not get uninstalled. but remain to be used when Legacy is reinstalled. I think this is what I nave been led to believe from other list items. True? Regards. Arnie ** Get a sneak peek of the all-new AOL at http://discover.aol.com/memed/aolcom30tour Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] error 530
Have you installed any other software at the same time Legacy stopped working? Another program may have overwritten the file with an earlier version that breaks Legacy. To check the file version, go to your Windows\System32 folder in Windows Explorer. You may need to click Tools_Folder Options_View and check the box to "show hidden files and folders". You should then be able to see the XCeedZip.dll file. Right-click the file and select properties, then select the version tab. Post here what version is present. Uninstalling and reinstalling Legacy may not correct the problem if another program has taken over that file, because it might be protected when Legacy tries to reinstall. In that case, rename the file to XCeedZip.dll.old (again, right-click and this time select rename). Then reinstall Legacy and see if the version it installs is different. Gary Templeman - Original Message - From: "Ellaine Goodall" <[EMAIL PROTECTED]> To: Sent: Tuesday, July 17, 2007 3:57 PM Subject: Re: [LegacyUG] error 530 Dear Sherry: Given that reinstalling does not work, althought I will give it another try, what are any other options open for me to get things working on my desktop. Would buying another computer be my only solution and would that work? Ellaine Goodall E-mail: [EMAIL PROTECTED] - Original Message - From: "Sherry/Support" <[EMAIL PROTECTED]> To: Sent: Tuesday, July 17, 2007 12:59 PM Subject: RE: [LegacyUG] error 530 Ellaine, Something is messing up the XCeedZip.dll file on the computer that you're getting Error 530. That file holds the licensing for the compression program we use. We're not sure what's happening and we haven't been able to duplicate the problem. We suspect that installing or uninstalling another program or running a spyware scanner or AV program is affecting that file but we haven't been able to confirm it. 99.9% of the time uninstalling Legacy and reinstalling it solves the problem. It's important to make sure you have all other program shut down and your anti-virus and spyware scanning software disabled when you install Legacy. We've had a couple of users who have reported that reinstalling Legacy didn't solve the problem and we haven't been able to figure out why. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ellaine Goodall Sent: Tuesday, July 17, 2007 9:12 AM To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] error 530 Dear Ron, Cathy, Jack and Legacy support: I have spent some time working with this error in the hopes that if I understand it better I can give to you good folks some helpful information: 1) The error appears when go into the Legacy program and I try to either backup a family file or restore a family family file on my desktop computer ONLY -NO PROBLEM IN DOING EITHER ON MY LAPTOP. 2) I am going into legacy, clicking on file and selecting either back up a family file or restore a family file. - all goes well until I click save and then the following error appears: 3)Backup error: 530 - the license key required to use the control was not found or is invalid. Make sure you have called the license method with a valid license key as described in the documentation. 4) Again when I go into the Legacy program on my laptop and do exactly the same things as listed above - ie bring the file up, select backup a family file or restore a family file, the program works perfectly for C, D or memory. stick. WHAT I DO NOT UNDERSTAND IS WHY I ABLE TO PERFORM THESE FUNCTIONS ON ONE COMPUTER AND NOT THE OTHER - I took the Legacy 6.0 disk and reinstalled it on both the laptop and desktop with my Norton disabled. I hope the above answers enough of your questions for you experts to be able to figure out how my problem may be solved. Many thanks- Ellaine Goodall E-mail: [EMAIL PROTECTED] Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http:/
Re: [LegacyUG] error 530
Ellaine Goodall wrote Prior to just a week or so ago I was able to go into Legacy under file and create a backup and also go into file and click on restore a family file and it all worked fine. I think you said you are running XP. As you say you could do the backup or restore ok until about a week ago, have you tried using System Restore and picking a Restore date from over a week ago? -- Jenny M Benson Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] error 530
kb Many thanks for the input - I have printed the e-mail out and will find someone who understands all that you are saying and try that approach - again thank you. Ellaine Goodall E-mail: [EMAIL PROTECTED] - Original Message - From: "kb" <[EMAIL PROTECTED]> To: Sent: Tuesday, July 17, 2007 5:27 PM Subject: Re: [LegacyUG] error 530 I'm running a late XP on a machine which replaces one that died last December, so my Legacy program was a new install on a clean machine in early January. I just ran a search on XCeedZip.dll and found two copies, one in the Legacy\backup folder and the other in the \WINDOWS\system32 folder. Size, version and creation time for Legacy was 417 KB, 5.0.92.0 and 1/8/2007 4:59 PM, but for the system file it was 485KB, 6.0.6470.0 and 1/8/2007 5:09 PM. Since the system file was created just 10 minutes after Legacy was installed, it looks like the operating system went out and got a later version. That suggests that it might be worth checking to see what versions are present on the laptop and desktop. If it seems likely that the desktop system version is incompatible with the Legacy one, it may be worthwhile to rename that to say XCeedZip.old and try reinstalling Legacy, and/or copying the system XCeedZip.dll from the laptop to the desktop (in the correct folder!). The first maneuver may force the system to find a compatible version, but there may not be one in the onboard .cab files, and something else may be broken by the change. The second may hit another problem that I won't go into, and also might break something else which uses the file, but at least gives a known compatible set for Legacy. If there's no improvement or something important stops working, it's simple to delete the new XCeedZip.dll and rename XCeedZip.old to XCeedZip.dll, which should restore the original situation. kb Sherry/Support wrote: Ellaine, Something is messing up the XCeedZip.dll file on the computer that you're getting Error 530. That file holds the licensing for the compression program we use. Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] error 530
Ron: Thanks for your reply Yes I am going into Legacy file>backup or file>restore. The computer has only been owned by myself - it is a Dell and is about three years old. Prior to just a week or so ago I was able to go into Legacy under file and create a backup and also go into file and click on restore a family file and it all worked fine. I save to varoius drives - D, a memory stick in E and F and of course C. Do you think this could be some sort of a virus? Ellaine Goodall E-mail: [EMAIL PROTECTED] - Original Message - From: "ronald ferguson" <[EMAIL PROTECTED]> To: Sent: Tuesday, July 17, 2007 1:00 PM Subject: RE: [LegacyUG] error 530 Elaine, As has been said before this is usually a network error so could you clarify some points for me: When you say in para 2) "restore a family file" do you mean using File>Restore? When you try to save the back to what drive and folder is it being saved (in the box at the top)? Have you ever managed to back-up or restore using this Desk Top - is it a used one which has come from a company - have you only just obtained it? This error strongly suggests that the computer has previously been used on a network (or currently is) and you do not have the rights to use the back-up facilities. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Ellaine Goodall" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: [LegacyUG] error 530 Date: Tue, 17 Jul 2007 12:12:17 -0400 Dear Ron, Cathy, Jack and Legacy support: I have spent some time working with this error in the hopes that if I understand it better I can give to you good folks some helpful information: 1) The error appears when go into the Legacy program and I try to either backup a family file or restore a family family file on my desktop computer ONLY -NO PROBLEM IN DOING EITHER ON MY LAPTOP. 2) I am going into legacy, clicking on file and selecting either back up a family file or restore a family file. - all goes well until I click save and then the following error appears: 3)Backup error: 530 - the license key required to use the control was not found or is invalid. Make sure you have called the license method with a valid license key as described in the documentation. 4) Again when I go into the Legacy program on my laptop and do exactly the same things as listed above - ie bring the file up, select backup a family file or restore a family file, the program works perfectly for C, D or memory. stick. WHAT I DO NOT UNDERSTAND IS WHY I ABLE TO PERFORM THESE FUNCTIONS ON ONE COMPUTER AND NOT THE OTHER - I took the Legacy 6.0 disk and reinstalled it on both the laptop and desktop with my Norton disabled. I hope the above answers enough of your questions for you experts to be able to figure out how my problem may be solved. Many thanks- Ellaine Goodall E-mail: [EMAIL PROTECTED] _ Watch all 9 Live Earth concerts live on MSN. http://liveearth.uk.msn.com Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] error 530
Dear Sherry: Given that reinstalling does not work, althought I will give it another try, what are any other options open for me to get things working on my desktop. Would buying another computer be my only solution and would that work? Ellaine Goodall E-mail: [EMAIL PROTECTED] - Original Message - From: "Sherry/Support" <[EMAIL PROTECTED]> To: Sent: Tuesday, July 17, 2007 12:59 PM Subject: RE: [LegacyUG] error 530 Ellaine, Something is messing up the XCeedZip.dll file on the computer that you're getting Error 530. That file holds the licensing for the compression program we use. We're not sure what's happening and we haven't been able to duplicate the problem. We suspect that installing or uninstalling another program or running a spyware scanner or AV program is affecting that file but we haven't been able to confirm it. 99.9% of the time uninstalling Legacy and reinstalling it solves the problem. It's important to make sure you have all other program shut down and your anti-virus and spyware scanning software disabled when you install Legacy. We've had a couple of users who have reported that reinstalling Legacy didn't solve the problem and we haven't been able to figure out why. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ellaine Goodall Sent: Tuesday, July 17, 2007 9:12 AM To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] error 530 Dear Ron, Cathy, Jack and Legacy support: I have spent some time working with this error in the hopes that if I understand it better I can give to you good folks some helpful information: 1) The error appears when go into the Legacy program and I try to either backup a family file or restore a family family file on my desktop computer ONLY -NO PROBLEM IN DOING EITHER ON MY LAPTOP. 2) I am going into legacy, clicking on file and selecting either back up a family file or restore a family file. - all goes well until I click save and then the following error appears: 3)Backup error: 530 - the license key required to use the control was not found or is invalid. Make sure you have called the license method with a valid license key as described in the documentation. 4) Again when I go into the Legacy program on my laptop and do exactly the same things as listed above - ie bring the file up, select backup a family file or restore a family file, the program works perfectly for C, D or memory. stick. WHAT I DO NOT UNDERSTAND IS WHY I ABLE TO PERFORM THESE FUNCTIONS ON ONE COMPUTER AND NOT THE OTHER - I took the Legacy 6.0 disk and reinstalled it on both the laptop and desktop with my Norton disabled. I hope the above answers enough of your questions for you experts to be able to figure out how my problem may be solved. Many thanks- Ellaine Goodall E-mail: [EMAIL PROTECTED] Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] error 530
I'm running a late XP on a machine which replaces one that died last December, so my Legacy program was a new install on a clean machine in early January. I just ran a search on XCeedZip.dll and found two copies, one in the Legacy\backup folder and the other in the \WINDOWS\system32 folder. Size, version and creation time for Legacy was 417 KB, 5.0.92.0 and 1/8/2007 4:59 PM, but for the system file it was 485KB, 6.0.6470.0 and 1/8/2007 5:09 PM. Since the system file was created just 10 minutes after Legacy was installed, it looks like the operating system went out and got a later version. That suggests that it might be worth checking to see what versions are present on the laptop and desktop. If it seems likely that the desktop system version is incompatible with the Legacy one, it may be worthwhile to rename that to say XCeedZip.old and try reinstalling Legacy, and/or copying the system XCeedZip.dll from the laptop to the desktop (in the correct folder!). The first maneuver may force the system to find a compatible version, but there may not be one in the onboard .cab files, and something else may be broken by the change. The second may hit another problem that I won't go into, and also might break something else which uses the file, but at least gives a known compatible set for Legacy. If there's no improvement or something important stops working, it's simple to delete the new XCeedZip.dll and rename XCeedZip.old to XCeedZip.dll, which should restore the original situation. kb Sherry/Support wrote: Ellaine, Something is messing up the XCeedZip.dll file on the computer that you're getting Error 530. That file holds the licensing for the compression program we use. Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] error 530
Elaine, As has been said before this is usually a network error so could you clarify some points for me: When you say in para 2) "restore a family file" do you mean using File>Restore? When you try to save the back to what drive and folder is it being saved (in the box at the top)? Have you ever managed to back-up or restore using this Desk Top - is it a used one which has come from a company - have you only just obtained it? This error strongly suggests that the computer has previously been used on a network (or currently is) and you do not have the rights to use the back-up facilities. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Ellaine Goodall" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: [LegacyUG] error 530 Date: Tue, 17 Jul 2007 12:12:17 -0400 Dear Ron, Cathy, Jack and Legacy support: I have spent some time working with this error in the hopes that if I understand it better I can give to you good folks some helpful information: 1) The error appears when go into the Legacy program and I try to either backup a family file or restore a family family file on my desktop computer ONLY -NO PROBLEM IN DOING EITHER ON MY LAPTOP. 2) I am going into legacy, clicking on file and selecting either back up a family file or restore a family file. - all goes well until I click save and then the following error appears: 3)Backup error: 530 - the license key required to use the control was not found or is invalid. Make sure you have called the license method with a valid license key as described in the documentation. 4) Again when I go into the Legacy program on my laptop and do exactly the same things as listed above - ie bring the file up, select backup a family file or restore a family file, the program works perfectly for C, D or memory. stick. WHAT I DO NOT UNDERSTAND IS WHY I ABLE TO PERFORM THESE FUNCTIONS ON ONE COMPUTER AND NOT THE OTHER - I took the Legacy 6.0 disk and reinstalled it on both the laptop and desktop with my Norton disabled. I hope the above answers enough of your questions for you experts to be able to figure out how my problem may be solved. Many thanks- Ellaine Goodall E-mail: [EMAIL PROTECTED] _ Watch all 9 Live Earth concerts live on MSN. http://liveearth.uk.msn.com Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] error 530
Dear Ron, Cathy, Jack and Legacy support: I have spent some time working with this error in the hopes that if I understand it better I can give to you good folks some helpful information: 1) The error appears when go into the Legacy program and I try to either backup a family file or restore a family family file on my desktop computer ONLY -NO PROBLEM IN DOING EITHER ON MY LAPTOP. 2) I am going into legacy, clicking on file and selecting either back up a family file or restore a family file. - all goes well until I click save and then the following error appears: 3)Backup error: 530 - the license key required to use the control was not found or is invalid. Make sure you have called the license method with a valid license key as described in the documentation. 4) Again when I go into the Legacy program on my laptop and do exactly the same things as listed above - ie bring the file up, select backup a family file or restore a family file, the program works perfectly for C, D or memory. stick. WHAT I DO NOT UNDERSTAND IS WHY I ABLE TO PERFORM THESE FUNCTIONS ON ONE COMPUTER AND NOT THE OTHER - I took the Legacy 6.0 disk and reinstalled it on both the laptop and desktop with my Norton disabled. I hope the above answers enough of your questions for you experts to be able to figure out how my problem may be solved. Many thanks- Ellaine Goodall E-mail: [EMAIL PROTECTED] Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] error 530
Ellaine, Something is messing up the XCeedZip.dll file on the computer that you're getting Error 530. That file holds the licensing for the compression program we use. We're not sure what's happening and we haven't been able to duplicate the problem. We suspect that installing or uninstalling another program or running a spyware scanner or AV program is affecting that file but we haven't been able to confirm it. 99.9% of the time uninstalling Legacy and reinstalling it solves the problem. It's important to make sure you have all other program shut down and your anti-virus and spyware scanning software disabled when you install Legacy. We've had a couple of users who have reported that reinstalling Legacy didn't solve the problem and we haven't been able to figure out why. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ellaine Goodall Sent: Tuesday, July 17, 2007 9:12 AM To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] error 530 Dear Ron, Cathy, Jack and Legacy support: I have spent some time working with this error in the hopes that if I understand it better I can give to you good folks some helpful information: 1) The error appears when go into the Legacy program and I try to either backup a family file or restore a family family file on my desktop computer ONLY -NO PROBLEM IN DOING EITHER ON MY LAPTOP. 2) I am going into legacy, clicking on file and selecting either back up a family file or restore a family file. - all goes well until I click save and then the following error appears: 3)Backup error: 530 - the license key required to use the control was not found or is invalid. Make sure you have called the license method with a valid license key as described in the documentation. 4) Again when I go into the Legacy program on my laptop and do exactly the same things as listed above - ie bring the file up, select backup a family file or restore a family file, the program works perfectly for C, D or memory. stick. WHAT I DO NOT UNDERSTAND IS WHY I ABLE TO PERFORM THESE FUNCTIONS ON ONE COMPUTER AND NOT THE OTHER - I took the Legacy 6.0 disk and reinstalled it on both the laptop and desktop with my Norton disabled. I hope the above answers enough of your questions for you experts to be able to figure out how my problem may be solved. Many thanks- Ellaine Goodall E-mail: [EMAIL PROTECTED] Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Error 530
Ellaine First of all - can you run Legacy on the desktop? forget about loading in your file, just try to open the program If it will run, then try to create a new, blank family tree and add a few random people - you may need to change a setting in Options to start this - In Options/Customise on the "General" Tab, choose "always prompt for starting family". When Legacy starts up you can cancel from the file select and create a new file. After you have created the entries. Close Legacy and then reopen it and select the file you created. The idea of this is to make sure Legacy is installed OK on the machine. After that then it depends, as others have asked, whether you have copied the data files or done a backup - hence the word "restore" in your question. The easiest way to copy the file is to back it up from within Legacy to the Desktop and then copy the "zip" file to a thumb drive. On the desktop copy the zip file from the thumb drive to the desktop. Right click the icon for the file on the desktop and select properties and make sure that Readonly is not ticked Go into Legacy, cancel from the file open prompt, and do a file/restore family file - selecting the backup file from the desktop as the input If you can get it working then there are other things to consider copying over - multi media files (photos) , more settings files to save having to recreate them. But this is a secondary issue to getting the thing working in the first place. Jack -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Ellaine Goodall Sent: 13 July 2007 23:20 To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Error 530 Dea Jack: Unfortunately I am not computer knowledgeable enough to fully undertand what you are talking about - but I just have a Legacy file on my laptop all of which I entered from family information or from books or from vital research none of it entered by any other method other than manually entering it myself on a keyboard. I have tried getting the information from the laptop to the desktop by both CD and thumb or stick- in the past I have been able to successfully do this by both methods but now, all of a sudden, I get this error 530. I so appreciate your reply and willingness to help. Ellaine Goodall E-mail: [EMAIL PROTECTED] - Original Message - From: Jack Earnshaw To: LegacyUserGroup@legacyfamilytree.com Sent: Friday, July 13, 2007 6:07 PM Subject: RE: [LegacyUG] Error 530 Ellaine How are you getting the info from the laptop? Is it on a network or a CDRom. The reason for asking is that copying files to CD and then trying to access them on another machine tends to give grief as they are readonly. If the file is on a CD then copy to the hard disk, change to Read/write (using file/propertie) and then try to use it. If you are accessing the file across a network, do you have full access to the remote directory? Google searches for "Access Error 530" suggest that the problem is to do with Network Access Permissions Jack -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Ellaine Goodall Sent: 13 July 2007 20:44 To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] Error 530 Legacy Group -particularly Cathy or Ron Fergerson but ANYONE who has solved this problem: Can anyone help me with error 530 - I have tried reinstalling Legacy 6.0 four times with Norton Anti virus disabled and no other programs running. Using both a Thumb and a Disk - I just keep getting error 530 when I try to restore - I am trying to restore from my laptop to my desktop. I use Windows XP Ellaine Goodall E-mail: [EMAIL PROTECTED] Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these feature
Re: [LegacyUG] Error 530
Hi Ellaine, Like the others, I need more information. Are you making a backup of your family file on the laptop direct to the thumb drive? And then putting the thumb drive in your desktop and using Legacy - File > Restore and then getting the error? If you've cut your family file to CD, then Legacy can't open it while it is on the CD. As Jack said, you have to copy it to the hard drive of the desktop and may need to change the read only attribute by right clicking on the file on the desktop and choosing properties and then unchecking Read Only. You said you've reinstalled Legacy several times - on the laptop or the desktop - using the latest downloaded copy or ? Can't help without more information. For this type of error, emailing Sherry direct at Legacy Support <[EMAIL PROTECTED]> is the best idea - though she does take time off over the weekend. Cathy At 06:20 AM 14/07/2007, you wrote: Dea Jack: Unfortunately I am not computer knowledgeable enough to fully undertand what you are talking about - but I just have a Legacy file on my laptop all of which I entered from family information or from books or from vital research none of it entered by any other method other than manually entering it myself on a keyboard. I have tried getting the information from the laptop to the desktop by both CD and thumb or stick- in the past I have been able to successfully do this by both methods but now, all of a sudden, I get this error 530. I so appreciate your reply and willingness to help. Ellaine Goodall E-mail: <mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] - Original Message - From: <mailto:[EMAIL PROTECTED]>Jack Earnshaw To: <mailto:LegacyUserGroup@legacyfamilytree.com>LegacyUserGroup@legacyfamilytree.com Sent: Friday, July 13, 2007 6:07 PM Subject: RE: [LegacyUG] Error 530 Ellaine How are you getting the info from the laptop? Is it on a network or a CDRom. The reason for asking is that copying files to CD and then trying to access them on another machine tends to give grief as they are readonly. If the file is on a CD then copy to the hard disk, change to Read/write (using file/propertie) and then try to use it. If you are accessing the file across a network, do you have full access to the remote directory? Google searches for "Access Error 530" suggest that the problem is to do with Network Access Permissions Jack -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Ellaine Goodall Sent: 13 July 2007 20:44 To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] Error 530 Legacy Group -particularly Cathy or Ron Fergerson but ANYONE who has solved this problem: Can anyone help me with error 530 - I have tried reinstalling Legacy 6.0 four times with Norton Anti virus disabled and no other programs running. Using both a Thumb and a Disk - I just keep getting error 530 when I try to restore - I am trying to restore from my laptop to my desktop. I use Windows XP Ellaine Goodall E-mail: <mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Error 530
Elaine, I am afraid I need some clarification. Is there a message with the error number? As Jack says this is not a Legacy listed error but is listed by microsoft for various errors. I am not clear about what you mean by "restore". Are you saying that Legacy will not run at all or you cannot get it to load your family file? If the latter are you trying to load the .fdb file (ie the normal one) or the backup .zip file? In either event please tell us in detail how you are trying to do this and where the file(s) are. I take it btw that you have installed Legacy on your desktop. Ron Ferguson _ For Genealogy, Software and Social visit: http://www.fergys.co.uk *New Site, New Blog!* Create Legacy Web Pages Trilogy! View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: "Ellaine Goodall" <[EMAIL PROTECTED]> Reply-To: LegacyUserGroup@legacyfamilytree.com To: Subject: [LegacyUG] Error 530 Date: Fri, 13 Jul 2007 15:44:17 -0400 Legacy Group -particularly Cathy or Ron Fergerson but ANYONE who has solved this problem: Can anyone help me with error 530 - I have tried reinstalling Legacy 6.0 four times with Norton Anti virus disabled and no other programs running. Using both a Thumb and a Disk - I just keep getting error 530 when I try to restore - I am trying to restore from my laptop to my desktop. I use Windows XP Ellaine Goodall E-mail: [EMAIL PROTECTED] _ Watch all 9 Live Earth concerts live on MSN. http://liveearth.uk.msn.com Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Error 530
Dea Jack: Unfortunately I am not computer knowledgeable enough to fully undertand what you are talking about - but I just have a Legacy file on my laptop all of which I entered from family information or from books or from vital research none of it entered by any other method other than manually entering it myself on a keyboard. I have tried getting the information from the laptop to the desktop by both CD and thumb or stick- in the past I have been able to successfully do this by both methods but now, all of a sudden, I get this error 530. I so appreciate your reply and willingness to help. Ellaine Goodall E-mail: [EMAIL PROTECTED] - Original Message - From: Jack Earnshaw To: LegacyUserGroup@legacyfamilytree.com Sent: Friday, July 13, 2007 6:07 PM Subject: RE: [LegacyUG] Error 530 Ellaine How are you getting the info from the laptop? Is it on a network or a CDRom. The reason for asking is that copying files to CD and then trying to access them on another machine tends to give grief as they are readonly. If the file is on a CD then copy to the hard disk, change to Read/write (using file/propertie) and then try to use it. If you are accessing the file across a network, do you have full access to the remote directory? Google searches for "Access Error 530" suggest that the problem is to do with Network Access Permissions Jack -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Ellaine Goodall Sent: 13 July 2007 20:44 To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] Error 530 Legacy Group -particularly Cathy or Ron Fergerson but ANYONE who has solved this problem: Can anyone help me with error 530 - I have tried reinstalling Legacy 6.0 four times with Norton Anti virus disabled and no other programs running. Using both a Thumb and a Disk - I just keep getting error 530 when I try to restore - I am trying to restore from my laptop to my desktop. I use Windows XP Ellaine Goodall E-mail: [EMAIL PROTECTED] Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Error 530
Ellaine How are you getting the info from the laptop? Is it on a network or a CDRom. The reason for asking is that copying files to CD and then trying to access them on another machine tends to give grief as they are readonly. If the file is on a CD then copy to the hard disk, change to Read/write (using file/propertie) and then try to use it. If you are accessing the file across a network, do you have full access to the remote directory? Google searches for "Access Error 530" suggest that the problem is to do with Network Access Permissions Jack -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Ellaine Goodall Sent: 13 July 2007 20:44 To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] Error 530 Legacy Group -particularly Cathy or Ron Fergerson but ANYONE who has solved this problem: Can anyone help me with error 530 - I have tried reinstalling Legacy 6.0 four times with Norton Anti virus disabled and no other programs running. Using both a Thumb and a Disk - I just keep getting error 530 when I try to restore - I am trying to restore from my laptop to my desktop. I use Windows XP Ellaine Goodall E-mail: [EMAIL PROTECTED] Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Error 530
In a message dated 7/13/2007 3:47:19 P.M. Eastern Daylight Time, [EMAIL PROTECTED] writes: Legacy Group -particularly Cathy or Ron Fergerson but ANYONE who has solved this problem: Can anyone help me with error 530 - I have tried reinstalling Legacy 6.0 four times with Norton Anti virus disabled and no other programs running. Using both a Thumb and a Disk - I just keep getting error 530 when I try to restore - I am trying to restore from my laptop to my desktop. I use Windows XP Ellaine Goodall E-mail: [EMAIL PROTECTED] (mailto:[EMAIL PROTECTED]) Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at _http://www.LegacyFamilyTree.com/Etiquette.asp_ (http://legacyfamilytree.com/DeluxeEdition.asp>http://legacyfamilytree.com/DeluxeEdition.asp.Legacy%20U ser%20Group%20guidelines%20can%20be%20found%20at:%20http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/_ (http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/) For online technical support, please visit _http://www.LegacyFamilyTree.com/Help.asp_ (http://www.legacyfamilytree.com/Help.asp) To unsubscribe please visit: _http://www.LegacyFamilyTree.com/LegacyLists.asp_ (http://www.legacyfamilytree.com/LegacyLists.asp) Hi Elaine, I am having the same problem and to this date have not resolved my problem. Looks like I have the same programs and did the same steps as you did. HELP. ** Get a sneak peak of the all-new AOL at http://discover.aol.com/memed/aolcom30tour Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] Error 530
Legacy Group -particularly Cathy or Ron Fergerson but ANYONE who has solved this problem: Can anyone help me with error 530 - I have tried reinstalling Legacy 6.0 four times with Norton Anti virus disabled and no other programs running. Using both a Thumb and a Disk - I just keep getting error 530 when I try to restore - I am trying to restore from my laptop to my desktop. I use Windows XP Ellaine Goodall E-mail: [EMAIL PROTECTED] Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Error 530
In a message dated 7/9/2007 12:11:11 A.M. Eastern Daylight Time, [EMAIL PROTECTED] writes: Shirley, Please reinstall Legacy. Make sure you have all other program shut down and your anti-virus and spyware scanning software disabled when you install Legacy Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Sunday, July 08, 2007 6:07 PM To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] Error 530 I am having trouble backing up my legacy files from my lap top computer to my land computer. What I am getting is an error 530 and it also says that it can not read the zip files. I have reinstalled the zip files but it still is giving me this error. I am not a computer expert so please give me the information step by step if you can. Thanks Shirley Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp Hi Sherry that you for your help but I uninstalled and reinstalled legacy again and I now get zip does not exist or is an invalid name. I am not sure what is happening here but it is very frustrating. Any help for a novice is much appreciated. ** See what's free at http://www.aol.com. Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Error 530
Shirley, Please reinstall Legacy. Make sure you have all other program shut down and your anti-virus and spyware scanning software disabled when you install Legacy Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Sunday, July 08, 2007 6:07 PM To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] Error 530 I am having trouble backing up my legacy files from my lap top computer to my land computer. What I am getting is an error 530 and it also says that it can not read the zip files. I have reinstalled the zip files but it still is giving me this error. I am not a computer expert so please give me the information step by step if you can. Thanks Shirley Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] Error 530
I am having trouble backing up my legacy files from my lap top computer to my land computer. What I am getting is an error 530 and it also says that it can not read the zip files. I have reinstalled the zip files but it still is giving me this error. I am not a computer expert so please give me the information step by step if you can. Thanks Shirley ** See what's free at http://www.aol.com. Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn more about these features at http://legacyfamilytree.com/DeluxeEdition.asp. Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ For online technical support, please visit http://www.LegacyFamilyTree.com/Help.asp To unsubscribe please visit: http://www.LegacyFamilyTree.com/LegacyLists.asp
