Re: [LegacyUG] Two Report functions do not work
On Wed, 29 Jul 2009 07:01:04 -0700 (PDT), Marilyn Clark paddypeppe...@yahoo.com wrote: I found that neither Forms Center nor Interview Questions works. I click the button and nothing happens. All the other buttons on the Reports menu will bring up the appropriate screens. Have you searched the archives? This has been discussed before. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Two Report functions do not work
Dennis, no I hadn't searched the archives. Good idea. I did so, and found that there was no resolution to the problem other than that Fred Trail submitted a bug fix request in January 2009. I have double-checked my installation of Legacy. It is in C:\Legacy\ and the About Legacy in 'Help' indicates Deluxe version (which I just upgraded to about a week ago.) I went to look in the Legacy folder on my C: drive, and there are the subfolders for C:\Legacy\Forms and C:\Legacy\Interview. Within each subfolder are numerous files, so everything is there. The problem is that when you click on the Forms Center or Interview Questions buttons, they blink a bit but do nothing. I tried approaching these 2 buttons both from the Reports Icon on the menubar -'Books/Other' Tab; also from the Reports drop-down menu on the very top menubar -Select a Report -'Books/Other' Tab. No matter how I approach the 2 buttons, they blink but fail to open another screen. Maybe the Millenia people will see if the bug fix that Fred Trail submitted in January 2009 has been worked on. I continued reading the archives back in time, and finally quit around 2007 -- not much use in reading the same thing over over on older versions of Legacy. No one has ever resolved the problem, to my knowledge. Maybe others with Vista x64 will chime in and let me know if they are experiencing the same problem. Marilyn --- On Wed, 7/29/09, Dennis M. Kowallek kowal...@iglou.com wrote: From: Dennis M. Kowallek kowal...@iglou.com Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 8:15 AM On Wed, 29 Jul 2009 07:01:04 -0700 (PDT), Marilyn Clark paddypeppe...@yahoo.com wrote: I found that neither Forms Center nor Interview Questions works. I click the button and nothing happens. All the other buttons on the Reports menu will bring up the appropriate screens. Have you searched the archives? This has been discussed before. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Two Report functions do not work
Marilyn, I have Vista - 64-bit and I am able to access both with no problem. I accessed both out of BOOKS / OTHER. Diane - Original Message - From: Marilyn Clark paddypeppe...@yahoo.com To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, July 29, 2009 8:05 AM Subject: Re: [LegacyUG] Two Report functions do not work Dennis, no I hadn't searched the archives. Good idea. I did so, and found that there was no resolution to the problem other than that Fred Trail submitted a bug fix request in January 2009. I have double-checked my installation of Legacy. It is in C:\Legacy\ and the About Legacy in 'Help' indicates Deluxe version (which I just upgraded to about a week ago.) I went to look in the Legacy folder on my C: drive, and there are the subfolders for C:\Legacy\Forms and C:\Legacy\Interview. Within each subfolder are numerous files, so everything is there. The problem is that when you click on the Forms Center or Interview Questions buttons, they blink a bit but do nothing. I tried approaching these 2 buttons both from the Reports Icon on the menubar -'Books/Other' Tab; also from the Reports drop-down menu on the very top menubar -Select a Report -'Books/Other' Tab. No matter how I approach the 2 buttons, they blink but fail to open another screen. Maybe the Millenia people will see if the bug fix that Fred Trail submitted in January 2009 has been worked on. I continued reading the archives back in time, and finally quit around 2007 -- not much use in reading the same thing over over on older versions of Legacy. No one has ever resolved the problem, to my knowledge. Maybe others with Vista x64 will chime in and let me know if they are experiencing the same problem. Marilyn --- On Wed, 7/29/09, Dennis M. Kowallek kowal...@iglou.com wrote: From: Dennis M. Kowallek kowal...@iglou.com Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 8:15 AM On Wed, 29 Jul 2009 07:01:04 -0700 (PDT), Marilyn Clark paddypeppe...@yahoo.com wrote: I found that neither Forms Center nor Interview Questions works. I click the button and nothing happens. All the other buttons on the Reports menu will bring up the appropriate screens. Have you searched the archives? This has been discussed before. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Two Report functions do not work
Marilyn, You are correct in saying that this bug has affected a number of people. Unfortunately it appears to be one of those which is not reproducible. For me it works OK and I have not been able to break it. I understand that this is also the problem which Legacy has. As this type of bug is the absolute worst to isolate and rectify, I doubt if there will be an early resolution. Ron Ferguson _ Tutorials: Programme of adding videos commenced http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 29 Jul 2009 08:05:07 -0700 From: paddypeppe...@yahoo.com Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Dennis, no I hadn't searched the archives. Good idea. I did so, and found that there was no resolution to the problem other than that Fred Trail submitted a bug fix request in January 2009. I have double-checked my installation of Legacy. It is in C:\Legacy\ and the About Legacy in 'Help' indicates Deluxe version (which I just upgraded to about a week ago.) I went to look in the Legacy folder on my C: drive, and there are the subfolders for C:\Legacy\Forms and C:\Legacy\Interview. Within each subfolder are numerous files, so everything is there. The problem is that when you click on the Forms Center or Interview Questions buttons, they blink a bit but do nothing. I tried approaching these 2 buttons both from the Reports Icon on the menubar -'Books/Other' Tab; also from the Reports drop-down menu on the very top menubar -Select a Report -'Books/Other' Tab. No matter how I approach the 2 buttons, they blink but fail to open another screen. Maybe the Millenia people will see if the bug fix that Fred Trail submitted in January 2009 has been worked on. I continued reading the archives back in time, and finally quit around 2007 -- not much use in reading the same thing over over on older versions of Legacy. No one has ever resolved the problem, to my knowledge. Maybe others with Vista x64 will chime in and let me know if they are experiencing the same problem. Marilyn --- On Wed, 7/29/09, Dennis M. Kowallek wrote: From: Dennis M. Kowallek Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 8:15 AM On Wed, 29 Jul 2009 07:01:04 -0700 (PDT), Marilyn Clark wrote: I found that neither Forms Center nor Interview Questions works. I click the button and nothing happens. All the other buttons on the Reports menu will bring up the appropriate screens. Have you searched the archives? This has been discussed before. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools _ Windows Live Messenger: Celebrate 10 amazing years with free winks and emoticons. http://clk.atdmt.com/UKM/go/157562755/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Two Report functions do not work
Did you try the Browse button in the screen what you get after clicking Froms Center? Bert - Original Message - From: Marilyn Clark paddypeppe...@yahoo.com To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday 29 July 2009 17:05 Subject: Re: [LegacyUG] Two Report functions do not work Dennis, no I hadn't searched the archives. Good idea. I did so, and found that there was no resolution to the problem other than that Fred Trail submitted a bug fix request in January 2009. I have double-checked my installation of Legacy. It is in C:\Legacy\ and the About Legacy in 'Help' indicates Deluxe version (which I just upgraded to about a week ago.) I went to look in the Legacy folder on my C: drive, and there are the subfolders for C:\Legacy\Forms and C:\Legacy\Interview. Within each subfolder are numerous files, so everything is there. The problem is that when you click on the Forms Center or Interview Questions buttons, they blink a bit but do nothing. I tried approaching these 2 buttons both from the Reports Icon on the menubar -'Books/Other' Tab; also from the Reports drop-down menu on the very top menubar -Select a Report -'Books/Other' Tab. No matter how I approach the 2 buttons, they blink but fail to open another screen. Maybe the Millenia people will see if the bug fix that Fred Trail submitted in January 2009 has been worked on. I continued reading the archives back in time, and finally quit around 2007 -- not much use in reading the same thing over over on older versions of Legacy. No one has ever resolved the problem, to my knowledge. Maybe others with Vista x64 will chime in and let me know if they are experiencing the same problem. Marilyn --- On Wed, 7/29/09, Dennis M. Kowallek kowal...@iglou.com wrote: From: Dennis M. Kowallek kowal...@iglou.com Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 8:15 AM On Wed, 29 Jul 2009 07:01:04 -0700 (PDT), Marilyn Clark paddypeppe...@yahoo.com wrote: I found that neither Forms Center nor Interview Questions works. I click the button and nothing happens. All the other buttons on the Reports menu will bring up the appropriate screens. Have you searched the archives? This has been discussed before. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Two Report functions do not work
I had a similar problem; however, I got an error message. What I did is to copy the mscmctl.ocx file from my laptop (same O/S, XP) and that solved my problem. Sherry said that must have given me a newer version of mscmctl.ocx. Don't know if that will help you. On Wed, Jul 29, 2009 at 8:33 AM, ronald fergusonronfe...@msn.com wrote: Marilyn, You are correct in saying that this bug has affected a number of people. Unfortunately it appears to be one of those which is not reproducible. For me it works OK and I have not been able to break it. I understand that this is also the problem which Legacy has. As this type of bug is the absolute worst to isolate and rectify, I doubt if there will be an early resolution. Ron Ferguson _ Tutorials: Programme of adding videos commenced http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 29 Jul 2009 08:05:07 -0700 From: paddypeppe...@yahoo.com Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Dennis, no I hadn't searched the archives. Good idea. I did so, and found that there was no resolution to the problem other than that Fred Trail submitted a bug fix request in January 2009. I have double-checked my installation of Legacy. It is in C:\Legacy\ and the About Legacy in 'Help' indicates Deluxe version (which I just upgraded to about a week ago.) I went to look in the Legacy folder on my C: drive, and there are the subfolders for C:\Legacy\Forms and C:\Legacy\Interview. Within each subfolder are numerous files, so everything is there. The problem is that when you click on the Forms Center or Interview Questions buttons, they blink a bit but do nothing. I tried approaching these 2 buttons both from the Reports Icon on the menubar -'Books/Other' Tab; also from the Reports drop-down menu on the very top menubar -Select a Report -'Books/Other' Tab. No matter how I approach the 2 buttons, they blink but fail to open another screen. Maybe the Millenia people will see if the bug fix that Fred Trail submitted in January 2009 has been worked on. I continued reading the archives back in time, and finally quit around 2007 -- not much use in reading the same thing over over on older versions of Legacy. No one has ever resolved the problem, to my knowledge. Maybe others with Vista x64 will chime in and let me know if they are experiencing the same problem. Marilyn --- On Wed, 7/29/09, Dennis M. Kowallek wrote: From: Dennis M. Kowallek Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 8:15 AM On Wed, 29 Jul 2009 07:01:04 -0700 (PDT), Marilyn Clark wrote: I found that neither Forms Center nor Interview Questions works. I click the button and nothing happens. All the other buttons on the Reports menu will bring up the appropriate screens. Have you searched the archives? This has been discussed before. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools _ Windows Live Messenger: Celebrate 10 amazing years with free winks and emoticons. http://clk.atdmt.com/UKM/go/157562755/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Two Report functions do not work
Sorry, I don't understand your answer. I only have one computer, how do I get another mscmctl.ocx file? Marilyn --- On Wed, 7/29/09, Bruce Jones juicebo...@gmail.com wrote: From: Bruce Jones juicebo...@gmail.com Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 9:44 AM I had a similar problem; however, I got an error message. What I did is to copy the mscmctl.ocx file from my laptop (same O/S, XP) and that solved my problem. Sherry said that must have given me a newer version of mscmctl.ocx. Don't know if that will help you. On Wed, Jul 29, 2009 at 8:33 AM, ronald fergusonronfe...@msn.com wrote: Marilyn, You are correct in saying that this bug has affected a number of people. Unfortunately it appears to be one of those which is not reproducible. For me it works OK and I have not been able to break it. I understand that this is also the problem which Legacy has. As this type of bug is the absolute worst to isolate and rectify, I doubt if there will be an early resolution. Ron Ferguson _ Tutorials: Programme of adding videos commenced http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 29 Jul 2009 08:05:07 -0700 From: paddypeppe...@yahoo.com Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Dennis, no I hadn't searched the archives. Good idea. I did so, and found that there was no resolution to the problem other than that Fred Trail submitted a bug fix request in January 2009. I have double-checked my installation of Legacy. It is in C:\Legacy\ and the About Legacy in 'Help' indicates Deluxe version (which I just upgraded to about a week ago.) I went to look in the Legacy folder on my C: drive, and there are the subfolders for C:\Legacy\Forms and C:\Legacy\Interview. Within each subfolder are numerous files, so everything is there. The problem is that when you click on the Forms Center or Interview Questions buttons, they blink a bit but do nothing. I tried approaching these 2 buttons both from the Reports Icon on the menubar -'Books/Other' Tab; also from the Reports drop-down menu on the very top menubar -Select a Report -'Books/Other' Tab. No matter how I approach the 2 buttons, they blink but fail to open another screen. Maybe the Millenia people will see if the bug fix that Fred Trail submitted in January 2009 has been worked on. I continued reading the archives back in time, and finally quit around 2007 -- not much use in reading the same thing over over on older versions of Legacy. No one has ever resolved the problem, to my knowledge. Maybe others with Vista x64 will chime in and let me know if they are experiencing the same problem. Marilyn --- On Wed, 7/29/09, Dennis M. Kowallek wrote: From: Dennis M. Kowallek Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 8:15 AM On Wed, 29 Jul 2009 07:01:04 -0700 (PDT), Marilyn Clark wrote: I found that neither Forms Center nor Interview Questions works. I click the button and nothing happens. All the other buttons on the Reports menu will bring up the appropriate screens. Have you searched the archives? This has been discussed before. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools _ Windows Live Messenger: Celebrate 10 amazing years with free winks and emoticons. http://clk.atdmt.com/UKM/go/157562755/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Two Report functions do not work
Tom, I just tried to uninstall my Legacy7 Deluxe so I could re-install it in hopes of fixing the Vista x64 problem with the Reports function, and it won't uninstall. The first time I tried to uninstall, I used Windows uninstall thru the Control panel. I got a message saying it might not have uninstalled properly, with a reference to something called UNWISE. I then found an Uninstall shortcut in the Legacy folder, tried again, and now I get an error message Could not open INSTALL.LOG file. If this is a Windows problem, I apologize in advance for asking about it here. Would it be OK just to download and install a whole new Legacy7 Deluxe on top of what's there now, since I cannot uninstall the program? BTW, Tom, are you running under Vista x64? Marilyn --- On Wed, 7/29/09, Tom Watkins tomsgeneal...@yahoo.com wrote: From: Tom Watkins tomsgeneal...@yahoo.com Subject: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 9:53 AM Good Morning Marilyn, I down loaded upgraded to the deluxe version 7 over the past weekend. Under the Reports button; both the Forms Center and Interview Questions buttons, appear to work on mine. Unless someone comes up with a better solution; perhaps you need to uninstall do a new down load, etc ??? ] Tom Watkins Eau Gallie, Florida W_a_t_k_i_n_s, A_d_a_m_s, B_o_n_d, B_o_o_t_h, B_r_o_o_k_s, C_a_i_n, C_l_e_m_e_n_t_s, G_i_b_s_o_n, H_o_w_e_l_l, J_o_n_e_s, L_a_s_s_i_t_e_r, M_a_r_s_h, P_a_r_r_i_s_h, R_e_e_v_e_s, S_a_n_d_e_r_s, W_a_l_l http://freepages.genealogy.rootsweb.com/~tew4515/ http://worldconnect.genealogy.rootsweb.com/cgi-bin/igm.cgi?db=tew4515I11.x=26I11.y=5 tomsgenealogy at yahoo dot com http://www.scv.org/video.php http://www.1800mydixie.com/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Two Report functions do not work
Bert, I cannot get any screen to open after clicking the Forms Center button. The buttons do not work at all for me, so I never get to see the next screen, where, presumably, there is a Browse button. Marilyn --- On Wed, 7/29/09, Bert van Kootwijk vank...@hetnet.nl wrote: From: Bert van Kootwijk vank...@hetnet.nl Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 9:38 AM Did you try the Browse button in the screen what you get after clicking Froms Center? Bert - Original Message - From: Marilyn Clark paddypeppe...@yahoo.com To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday 29 July 2009 17:05 Subject: Re: [LegacyUG] Two Report functions do not work Dennis, no I hadn't searched the archives. Good idea. I did so, and found that there was no resolution to the problem other than that Fred Trail submitted a bug fix request in January 2009. I have double-checked my installation of Legacy. It is in C:\Legacy\ and the About Legacy in 'Help' indicates Deluxe version (which I just upgraded to about a week ago.) I went to look in the Legacy folder on my C: drive, and there are the subfolders for C:\Legacy\Forms and C:\Legacy\Interview. Within each subfolder are numerous files, so everything is there. The problem is that when you click on the Forms Center or Interview Questions buttons, they blink a bit but do nothing. I tried approaching these 2 buttons both from the Reports Icon on the menubar -'Books/Other' Tab; also from the Reports drop-down menu on the very top menubar -Select a Report -'Books/Other' Tab. No matter how I approach the 2 buttons, they blink but fail to open another screen. Maybe the Millenia people will see if the bug fix that Fred Trail submitted in January 2009 has been worked on. I continued reading the archives back in time, and finally quit around 2007 -- not much use in reading the same thing over over on older versions of Legacy. No one has ever resolved the problem, to my knowledge. Maybe others with Vista x64 will chime in and let me know if they are experiencing the same problem. Marilyn --- On Wed, 7/29/09, Dennis M. Kowallek kowal...@iglou.com wrote: From: Dennis M. Kowallek kowal...@iglou.com Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 8:15 AM On Wed, 29 Jul 2009 07:01:04 -0700 (PDT), Marilyn Clark paddypeppe...@yahoo.com wrote: I found that neither Forms Center nor Interview Questions works. I click the button and nothing happens. All the other buttons on the Reports menu will bring up the appropriate screens. Have you searched the archives? This has been discussed before. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Two Report functions do not work
Just to be sure: Reports All reports Forms Center Browse. You mean that this not works? If so, that's very stange. All I can say: reinstall or contact support. Bert - Original Message - From: Marilyn Clark paddypeppe...@yahoo.com To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday 29 July 2009 18:17 Subject: Re: [LegacyUG] Two Report functions do not work Bert, I cannot get any screen to open after clicking the Forms Center button. The buttons do not work at all for me, so I never get to see the next screen, where, presumably, there is a Browse button. Marilyn --- On Wed, 7/29/09, Bert van Kootwijk vank...@hetnet.nl wrote: From: Bert van Kootwijk vank...@hetnet.nl Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 9:38 AM Did you try the Browse button in the screen what you get after clicking Froms Center? Bert - Original Message - From: Marilyn Clark paddypeppe...@yahoo.com To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday 29 July 2009 17:05 Subject: Re: [LegacyUG] Two Report functions do not work Dennis, no I hadn't searched the archives. Good idea. I did so, and found that there was no resolution to the problem other than that Fred Trail submitted a bug fix request in January 2009. I have double-checked my installation of Legacy. It is in C:\Legacy\ and the About Legacy in 'Help' indicates Deluxe version (which I just upgraded to about a week ago.) I went to look in the Legacy folder on my C: drive, and there are the subfolders for C:\Legacy\Forms and C:\Legacy\Interview. Within each subfolder are numerous files, so everything is there. The problem is that when you click on the Forms Center or Interview Questions buttons, they blink a bit but do nothing. I tried approaching these 2 buttons both from the Reports Icon on the menubar -'Books/Other' Tab; also from the Reports drop-down menu on the very top menubar -Select a Report -'Books/Other' Tab. No matter how I approach the 2 buttons, they blink but fail to open another screen. Maybe the Millenia people will see if the bug fix that Fred Trail submitted in January 2009 has been worked on. I continued reading the archives back in time, and finally quit around 2007 -- not much use in reading the same thing over over on older versions of Legacy. No one has ever resolved the problem, to my knowledge. Maybe others with Vista x64 will chime in and let me know if they are experiencing the same problem. Marilyn --- On Wed, 7/29/09, Dennis M. Kowallek kowal...@iglou.com wrote: From: Dennis M. Kowallek kowal...@iglou.com Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 8:15 AM On Wed, 29 Jul 2009 07:01:04 -0700 (PDT), Marilyn Clark paddypeppe...@yahoo.com wrote: I found that neither Forms Center nor Interview Questions works. I click the button and nothing happens. All the other buttons on the Reports menu will bring up the appropriate screens. Have you searched the archives? This has been discussed before. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools http://groups.yahoo.com/group/ltools Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Two Report functions do not work
Marilyn Clark wrote: Tom, I just tried to uninstall my Legacy7 Deluxe so I could re-install it in hopes of fixing the Vista x64 problem with the Reports function, and it won't uninstall. The first time I tried to uninstall, I used Windows uninstall thru the Control panel. I got a message saying it might not have uninstalled properly, with a reference to something called UNWISE. I then found an Uninstall shortcut in the Legacy folder, tried again, and now I get an error message Could not open INSTALL.LOG file. If this is a Windows problem, I apologize in advance for asking about it here. Would it be OK just to download and install a whole new Legacy7 Deluxe on top of what's there now, since I cannot uninstall the program? BTW, Tom, are you running under Vista x64? Marilyn First off, you should always try the uninstall program that comes with a program first. Windows uninstaller will first off delete the install.log. Then when it fails to uninstall you are out of luck. You may install over the top of what is left, however you will probably have to do another uninstall using the programs uninstall feature to completely clean the bits and pieces. You may get lucky on this one, but be prepared. -- Gene Y. n2kvs Researching Young, Zies, Harer Cox with Legacy Family Tree http://h1.ripway.com/egptech/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Two Report functions do not work
I always install 'updates' on top of old versions. Don't stop in the middle. Sometimes it looks like it is sleeping. Good luck --- On Wed, 7/29/09, Marilyn Clark paddypeppe...@yahoo.com wrote: From: Marilyn Clark paddypeppe...@yahoo.com Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 9:19 AM Tom, I just tried to uninstall my Legacy7 Deluxe so I could re-install it in hopes of fixing the Vista x64 problem with the Reports function, and it won't uninstall. The first time I tried to uninstall, I used Windows uninstall thru the Control panel. I got a message saying it might not have uninstalled properly, with a reference to something called UNWISE. I then found an Uninstall shortcut in the Legacy folder, tried again, and now I get an error message Could not open INSTALL.LOG file. If this is a Windows problem, I apologize in advance for asking about it here. Would it be OK just to download and install a whole new Legacy7 Deluxe on top of what's there now, since I cannot uninstall the program? BTW, Tom, are you running under Vista x64? Marilyn --- On Wed, 7/29/09, Tom Watkins tomsgeneal...@yahoo.com wrote: From: Tom Watkins tomsgeneal...@yahoo.com Subject: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 9:53 AM Good Morning Marilyn, I down loaded upgraded to the deluxe version 7 over the past weekend. Under the Reports button; both the Forms Center and Interview Questions buttons, appear to work on mine. Unless someone comes up with a better solution; perhaps you need to uninstall do a new down load, etc ??? ] Tom Watkins Eau Gallie, Florida W_a_t_k_i_n_s, A_d_a_m_s, B_o_n_d, B_o_o_t_h, B_r_o_o_k_s, C_a_i_n, C_l_e_m_e_n_t_s, G_i_b_s_o_n, H_o_w_e_l_l, J_o_n_e_s, L_a_s_s_i_t_e_r, M_a_r_s_h, P_a_r_r_i_s_h, R_e_e_v_e_s, S_a_n_d_e_r_s, W_a_l_l http://freepages.genealogy.rootsweb.com/~tew4515/ http://worldconnect.genealogy.rootsweb.com/cgi-bin/igm.cgi?db=tew4515I11.x=26I11.y=5 tomsgenealogy at yahoo dot com http://www.scv.org/video.php http://www.1800mydixie.com/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Two Report functions do not work
You can't do that on a Vista computer. It protects the Windows System files from changes by the user. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Bruce Jones Sent: Wednesday, July 29, 2009 8:45 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Two Report functions do not work I had a similar problem; however, I got an error message. What I did is to copy the mscmctl.ocx file from my laptop (same O/S, XP) and that solved my problem. Sherry said that must have given me a newer version of mscmctl.ocx. Don't know if that will help you. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Two Report functions do not work
I saw it once on my new 64-bit Vista laptop. But just as suddenly as I was unable to access these two reports, they showed back up again. I have not seen it on my 32-bit Vista PC, which I use *all* the time. I had made no changes other than Windows Updates. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of ronald ferguson Sent: Wednesday, July 29, 2009 8:33 AM To: legacyusergroup@legacyfamilytree.com Subject: RE: [LegacyUG] Two Report functions do not work Marilyn, You are correct in saying that this bug has affected a number of people. Unfortunately it appears to be one of those which is not reproducible. For me it works OK and I have not been able to break it. I understand that this is also the problem which Legacy has. As this type of bug is the absolute worst to isolate and rectify, I doubt if there will be an early resolution. Ron Ferguson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Two Report functions do not work
With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. But I don't think uninstalling and reinstalling will solve the problem with the two reports not working. It hasn't been effective in the past. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Marilyn Clark Sent: Wednesday, July 29, 2009 9:20 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Two Report functions do not work Tom, I just tried to uninstall my Legacy7 Deluxe so I could re-install it in hopes of fixing the Vista x64 problem with the Reports function, and it won't uninstall. The first time I tried to uninstall, I used Windows uninstall thru the Control panel. I got a message saying it might not have uninstalled properly, with a reference to something called UNWISE. I then found an Uninstall shortcut in the Legacy folder, tried again, and now I get an error message Could not open INSTALL.LOG file. If this is a Windows problem, I apologize in advance for asking about it here. Would it be OK just to download and install a whole new Legacy7 Deluxe on top of what's there now, since I cannot uninstall the program? BTW, Tom, are you running under Vista x64? Marilyn Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Two Report functions do not work
I am using XP. And that is what happening to me- it doesn't work, and it does. And no changes other than Legacy updates, Windows updates, AVG updates, and the installation of a compiler for a programming language. I understand Ken's frustration in locating the problem to this, but -usually- if I wait a few minutes, I can get it to work on its own. Robert At 2009-07-29 12:54 PM, you wrote: I saw it once on my new 64-bit Vista laptop. But just as suddenly as I was unable to access these two reports, they showed back up again. I have not seen it on my 32-bit Vista PC, which I use *all* the time. I had made no changes other than Windows Updates. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of ronald ferguson Sent: Wednesday, July 29, 2009 8:33 AM To: legacyusergroup@legacyfamilytree.com Subject: RE: [LegacyUG] Two Report functions do not work Marilyn, You are correct in saying that this bug has affected a number of people. Unfortunately it appears to be one of those which is not reproducible. For me it works OK and I have not been able to break it. I understand that this is also the problem which Legacy has. As this type of bug is the absolute worst to isolate and rectify, I doubt if there will be an early resolution. Ron Ferguson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Two Report functions do not work
Sherry, Several years ago, the Generations program (now defunct) developed what we called the disappearing data syndrome. I won't go into all the details, but the cause was eventually traced to conflicts between Generations and some programs' drivers. (You can go to http://users.sisna.com/mhobart/Generations/Generations%20Tips.html and select programs interactions with Generations for more details.) The only way to determine the problematic programs was to go into Selective Startup Mode, deselect all but the most critical Windows components, and then reselect the deselected programs one-by-one, and test Generations after each re-selection to see if the problem reappeared. Given the apparent randomness of this reports problem and the difficulty trying to replicate it, could the issue have a similar root cause, i.e., unknown drivers conflicts between Legacy and certain other programs? Jon Raymond St Paul Park, MN http://freepages.genealogy.rootsweb.ancestry.com/~raymond/ **Hot Deals at Dell on Popular Laptops perfect for Back to School (http://pr.atwola.com/promoclk/100126575x1223106546x1201717234/aol?redir=http:%2F%2Faltfarm.mediaplex.com%2Fad%2Fck%2F12309%2D81939%2D1629%2D8) Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Two Report functions do not work
Marilyn, To uninstall try as follows: Install the full Legacy program on top of your current program. Uninstall from the Legacy program itself - double click UNWISE.EXE. Now do a fresh install I know of no evidence to suggest that reinstalling will resolve your access problem to those two files though, however, now you have started I do recommend that you do complete the uninstall/reinstall. Ron Ferguson _ Tutorials: Programme of adding videos commenced http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 29 Jul 2009 09:19:38 -0700 From: paddypeppe...@yahoo.com Subject: Re: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Tom, I just tried to uninstall my Legacy7 Deluxe so I could re-install it in hopes of fixing the Vista x64 problem with the Reports function, and it won't uninstall. The first time I tried to uninstall, I used Windows uninstall thru the Control panel. I got a message saying it might not have uninstalled properly, with a reference to something called UNWISE. I then found an Uninstall shortcut in the Legacy folder, tried again, and now I get an error message Could not open INSTALL.LOG file. If this is a Windows problem, I apologize in advance for asking about it here. Would it be OK just to download and install a whole new Legacy7 Deluxe on top of what's there now, since I cannot uninstall the program? BTW, Tom, are you running under Vista x64? Marilyn --- On Wed, 7/29/09, Tom Watkins wrote: From: Tom Watkins Subject: [LegacyUG] Two Report functions do not work To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, July 29, 2009, 9:53 AM Good Morning Marilyn, I down loaded upgraded to the deluxe version 7 over the past weekend. Under the Reports button; both the Forms Center and Interview Questions buttons, appear to work on mine. Unless someone comes up with a better solution; perhaps you need to uninstall do a new down load, etc ??? Tom Watkins Eau Gallie, Florida W_a_t_k_i_n_s, A_d_a_m_s, B_o_n_d, B_o_o_t_h, B_r_o_o_k_s, C_a_i_n, C_l_e_m_e_n_t_s, G_i_b_s_o_n, H_o_w_e_l_l, J_o_n_e_s, L_a_s_s_i_t_e_r, M_a_r_s_h, P_a_r_r_i_s_h, R_e_e_v_e_s, S_a_n_d_e_r_s, W_a_l_l http://freepages.genealogy.rootsweb.com/~tew4515/ http://worldconnect.genealogy.rootsweb.com/cgi-bin/igm.cgi?db=tew4515I11.x=26I11.y=5 tomsgenealogy at yahoo dot com http://www.scv.org/video.php http://www.1800mydixie.com/ _ Windows Live Messenger: Happy 10-Year Anniversary—get free winks and emoticons. http://clk.atdmt.com/UKM/go/157562755/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Two Report functions do not work
Anyone else having problems with 'Change the User interface colors' under OptionsCustomize ?? I never encountered this before the last update. It worked one time and now it isn't. Now it just freezes the whole program. Thanx, Gene - Original Message - From: Robert Carneal USA carnea...@adelphia.net To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, July 29, 2009 1:51 PM Subject: RE: [LegacyUG] Two Report functions do not work I am using XP. And that is what happening to me- it doesn't work, and it does. And no changes other than Legacy updates, Windows updates, AVG updates, and the installation of a compiler for a programming language. I understand Ken's frustration in locating the problem to this, but -usually- if I wait a few minutes, I can get it to work on its own. Robert At 2009-07-29 12:54 PM, you wrote: I saw it once on my new 64-bit Vista laptop. But just as suddenly as I was unable to access these two reports, they showed back up again. I have not seen it on my 32-bit Vista PC, which I use *all* the time. I had made no changes other than Windows Updates. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of ronald ferguson Sent: Wednesday, July 29, 2009 8:33 AM To: legacyusergroup@legacyfamilytree.com Subject: RE: [LegacyUG] Two Report functions do not work Marilyn, You are correct in saying that this bug has affected a number of people. Unfortunately it appears to be one of those which is not reproducible. For me it works OK and I have not been able to break it. I understand that this is also the problem which Legacy has. As this type of bug is the absolute worst to isolate and rectify, I doubt if there will be an early resolution. Ron Ferguson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Two Report functions do not work
We've asked about several things to see if we could find a common thread. So far, no luck. Besides which version of Windows they're running, we've asked what they might have installed, uninstalled, changed, etc and many times, they hadn't done anything. That's the way it was with me - I had installed Legacy on my new 64-bit Vista laptop and it was working fine, then it wasn't. Then it was. The only changes I had made were Windows updates, but I know a lot of people have done Windows updates and not had any problem with those two reports. There are just so many variables out there in the real world. I wouldn't feel comfortable asking the average user to do what you're suggesting, only someone who is really comfortable with their computer and Windows. Years ago, we had a couple of people report a random problem with Legacy and one of them accidentally discovered it was due to Weather Bug - when they uninstalled the program, the problem went away. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of jraymond...@aol.com Sent: Wednesday, July 29, 2009 12:06 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Two Report functions do not work Sherry, Several years ago, the Generations program (now defunct) developed what we called the disappearing data syndrome. I won't go into all the details, but the cause was eventually traced to conflicts between Generations and some programs' drivers. (You can go to http://users.sisna.com/mhobart/Generations/Generations%20Tips.html and select programs interactions with Generations for more details.) The only way to determine the problematic programs was to go into Selective Startup Mode, deselect all but the most critical Windows components, and then reselect the deselected programs one-by-one, and test Generations after each re-selection to see if the problem reappeared. Given the apparent randomness of this reports problem and the difficulty trying to replicate it, could the issue have a similar root cause, i.e., unknown drivers conflicts between Legacy and certain other programs? Jon Raymond St Paul Park, MN Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Two Report functions do not work
Even if you log on to the *real* administrator account? One would think there must be some way a user or IT person can replace a corrupted system file. Perhaps in Safe Mode? Gary Templeman - Original Message - From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, July 29, 2009 10:54 AM Subject: RE: [LegacyUG] Two Report functions do not work You can't do that on a Vista computer. It protects the Windows System files from changes by the user. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Bruce Jones Sent: Wednesday, July 29, 2009 8:45 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Two Report functions do not work I had a similar problem; however, I got an error message. What I did is to copy the mscmctl.ocx file from my laptop (same O/S, XP) and that solved my problem. Sherry said that must have given me a newer version of mscmctl.ocx. Don't know if that will help you. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
