RE: [LegacyUG] Missing File
I thought that I’d chime in here for two reasons. 1. Transfer cables work as advertised. But email works just as well and is free (email from one computer and then receive it on the other). If the total file sizes are great, then consider spending $4.99 and get an 8 GB Flash Drive that will work even better. 2. Another subject not yet mentioned from your original posts concerns your file names. I noticed an example of some files that were appearing in your missing multimedia file list were ending with a space. For example, c:\Legacy\Pictures \Czarniecki Brian . jpg. Notice that there seems to be a space between the “n” in Brian and the period before jpg. This can cause the user all sorts of problems especially if you have your Windows settings to hide extensions for known file types. I would suggest you use the Picture Center in Legacy to rename any of these filenames that end with a space. Remember that if you move or rename these multimedia file using only Windows, then Legacy doesn’t know anything about what Windows did and will continue to look for the old filename using the existing link that was previously created (probably the source of your problem). Brian in CA From: James Gallagher [mailto:gallagher.jame...@yahoo.com] Sent: Friday, February 08, 2013 5:56 AM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Missing File Sherry:- Thanks for your help. With your help and a little luck I was able to clear the Master File Error, and reduce the 11 pages of Media Errors to just 4 lines, which I then cleared. The problem made me review Volume 1 and 2 of the Training video's I purchased. I found I did not know as much as I though. What does Legacy think about using a Transfer cable to move Legacy from one computer to another? I have been using that method for over a year. Once again Thanks. Jim Gallagher From: Sherry/Support To: LegacyUserGroup@LegacyUsers.com Sent: Thursday, February 7, 2013 10:15 AM Subject: Re: [LegacyUG] Missing File That means those links are not valid. If you go to one of the Picture Galleries associated with one of the items on the list, for example for > Picture: Brian Czarniecki [1098] > c:\Legacy\Pictures \Czarniecki Brian . jpg Go to the Pictuer Gallery for Brian Czarniecki and see if there are any "question mark" icons in lie of a thumbnail. If so, double click on one of them to bring up the Find File window and select to let Legacy search for the file. If you go to the c:\Legacy\Pictures folder, are the pictures in the report there? >From the Help file: List of Missing Files You can produce a list of all the missing multimedia files in the family file by selecting the option: Make a List of All Multimedia Files before clicking the Proceed button. All missing files are logged in a text file called Missing.txt in the Legacy folder. At the end of the process, Legacy offers to open and display this list in NotePad. The list also includes the name and RIN number of the individual associated with each missing file. Unlinking Unreferenced Multimedia Paths When you link a multimedia file to someone or something in Legacy, the path to the file is added to the Master Multimedia Path List. When you remove a link, the path is not automatically removed from the list because other files may be using it. If you would like Legacy to check each path in the list and then remove the paths that are no longer being used, select the Unlink unreferenced picture, sound, video, and document paths option. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Feb 6, 2013 at 9:56 PM, James Gallagher wrote: > #2Reply:-Sherry > As I said in last reply I done as you suggested and got rid of the error, > now I get the following and I don't understand what the file is looking > for > > Missing Multimedia Files in: C: \Legacy\Data\NewGallagher-A-01-28-2013.fdb > > Picture: Brian Czarniecki [1098] > c:\Legacy\Pictures \Czarniecki Brian . jpg > Pictures: Ella May Haviland [1289] > c:\Legacy\Pictures\Dillin Ella May.PNg > Pictures: James Nathan Gallagher [13] > c:\Legacy\Pictures \Gallagher.PNG > EVENT Picture: Census - 1930: James Frances Cronin [1345] > c:\Legacy\Pictures\Disaster at Bari . jpg > > This goes on for 11 full printed pages. I though I knew how to handle these > errors, but it seems I don't. I just don't understnd what being asked. > > I hope you gan help me with this. > >Jim Gallagher Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov.
Re: [LegacyUG] Missing File
Gallagher, Glad you got it resolved. Programs need to be installed on another computer so the proper Windows system files can be installed and registry entries can be made. On our website www.LegacyFamilyTree.com, go to Help Center > Tips > Moving Your Family File from One Computer to Another for instructions. You can also access this through Legacy by clicking on the "Tips from the Experts" link in the Support section of the Legacy Home tab. You could use the transfer cable to move the files over that are in your Docs, Pics, Sounds and Videos sub-folders as well as web pages you have saved, which are in the Web folder. You can copy your .usr files over from the main c:\Legacy folder to have the settings on the same computer. Your customer number can be found in Help > General Information on the current computer. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Feb 8, 2013 at 5:55 AM, James Gallagher wrote: > Sherry:- Thanks for your help. With your help and a little luck I was able > to clear the Master File Error, and reduce the 11 pages of Media Errors to > just 4 lines, which I then cleared. The problem > made me review Volume 1 and 2 of the Training video's I purchased. I found I > did not know as much as I though. > > What does Legacy think about using a Transfer cable to move Legacy from one > computer to another? I have been using that method for over a year. > > Once again Thanks. > >Jim > Gallagher Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Missing File
Sherry:- Thanks for your help. With your help and a little luck I was able to clear the Master File Error, and reduce the 11 pages of Media Errors to just 4 lines, which I then cleared. The problem made me review Volume 1 and 2 of the Training video's I purchased. I found I did not know as much as I though. What does Legacy think about using a Transfer cable to move Legacy from one computer to another? I have been using that method for over a year. Once again Thanks. Jim Gallagher > > From: Sherry/Support >To: LegacyUserGroup@LegacyUsers.com >Sent: Thursday, February 7, 2013 10:15 AM >Subject: Re: [LegacyUG] Missing File > >That means those links are not valid. > >If you go to one of the Picture Galleries associated with one of the >items on the list, for example for > > >> Picture: Brian Czarniecki [1098] >> c:\Legacy\Pictures \Czarniecki Brian . jpg > >Go to the Pictuer Gallery for Brian Czarniecki and see if there are >any "question mark" icons in lie of a thumbnail. If so, double click >on one of them to bring up the Find File window and select to let >Legacy search for the file. > >If you go to the c:\Legacy\Pictures folder, are the pictures in the >report there? > >From the Help file: > >List of Missing Files > >You can produce a list of all the missing multimedia files in the >family file by selecting the option: Make a List of All Multimedia >Files before clicking the Proceed button. All missing files are >logged in a text file called Missing.txt in the Legacy folder. At the >end of the process, Legacy offers to open and display this list in >NotePad. The list also includes the name and RIN number of the >individual associated with each missing file. > > >Unlinking Unreferenced Multimedia Paths > >When you link a multimedia file to someone or something in Legacy, the >path to the file is added to the Master Multimedia Path List. When >you remove a link, the path is not automatically removed from the list >because other files may be using it. If you would like Legacy to >check each path in the list and then remove the paths that are no >longer being used, select the Unlink unreferenced picture, sound, >video, and document paths option. > > > > > >Sincerely, >Sherry >Technical Support >Legacy Family Tree > > >On Wed, Feb 6, 2013 at 9:56 PM, James Gallagher > wrote: >> #2Reply:-Sherry >> As I said in last reply I done as you suggested and got rid of the error, >> now I get the following and I don't understand what the file is looking >> for >> >> Missing Multimedia Files in: C: \Legacy\Data\NewGallagher-A-01-28-2013.fdb >> >> Picture: Brian Czarniecki [1098] >> c:\Legacy\Pictures \Czarniecki Brian . jpg >> Pictures: Ella May Haviland [1289] >> c:\Legacy\Pictures\Dillin Ella May.PNg >> Pictures: James Nathan Gallagher [13] >> c:\Legacy\Pictures \Gallagher.PNG >> EVENT Picture: Census - 1930: James Frances Cronin [1345] >> c:\Legacy\Pictures\Disaster at Bari . jpg >> >> This goes on for 11 full printed pages. I though I knew how to handle these >> errors, but it seems I don't. I just don't understnd what being asked. >> >> I hope you gan help me with this. >> >> Jim Gallagher > > > >Legacy User Group guidelines: >http://www.LegacyFamilyTree.com/Etiquette.asp >Archived messages after Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >Archived messages from old mail server - before Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >Online technical support: http://www.LegacyFamilyTree.com/Help.asp >Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on >our blog (http://news.LegacyFamilyTree.com). >To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Missing File
That means those links are not valid. If you go to one of the Picture Galleries associated with one of the items on the list, for example for > Picture: Brian Czarniecki [1098] > c:\Legacy\Pictures \Czarniecki Brian . jpg Go to the Pictuer Gallery for Brian Czarniecki and see if there are any "question mark" icons in lie of a thumbnail. If so, double click on one of them to bring up the Find File window and select to let Legacy search for the file. If you go to the c:\Legacy\Pictures folder, are the pictures in the report there? >From the Help file: List of Missing Files You can produce a list of all the missing multimedia files in the family file by selecting the option: Make a List of All Multimedia Files before clicking the Proceed button. All missing files are logged in a text file called Missing.txt in the Legacy folder. At the end of the process, Legacy offers to open and display this list in NotePad. The list also includes the name and RIN number of the individual associated with each missing file. Unlinking Unreferenced Multimedia Paths When you link a multimedia file to someone or something in Legacy, the path to the file is added to the Master Multimedia Path List. When you remove a link, the path is not automatically removed from the list because other files may be using it. If you would like Legacy to check each path in the list and then remove the paths that are no longer being used, select the Unlink unreferenced picture, sound, video, and document paths option. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Feb 6, 2013 at 9:56 PM, James Gallagher wrote: > #2Reply:-Sherry > As I said in last reply I done as you suggested and got rid of the error, > now I get the following and I don't understand what the file is looking > for > > Missing Multimedia Files in: C: \Legacy\Data\NewGallagher-A-01-28-2013.fdb > > Picture: Brian Czarniecki [1098] > c:\Legacy\Pictures \Czarniecki Brian . jpg > Pictures: Ella May Haviland [1289] > c:\Legacy\Pictures\Dillin Ella May.PNg > Pictures: James Nathan Gallagher [13] > c:\Legacy\Pictures \Gallagher.PNG > EVENT Picture: Census - 1930: James Frances Cronin [1345] > c:\Legacy\Pictures\Disaster at Bari . jpg > > This goes on for 11 full printed pages. I though I knew how to handle these > errors, but it seems I don't. I just don't understnd what being asked. > > I hope you gan help me with this. > > Jim Gallagher Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Missing File
Jim One other item you might check. Go to tab. Then click on the . This will display all paths that Legacy uses to find pictures from. Verify first, if your pathname ‘C:/Genealogy Data’ is listed, and listed correctly. If not you can click on the buton on the right to browse to that folder and add it to the list. This will allow Legacy to relink to those missing pics If this is the problem. Hope it helps. Byron Schafbuch <http://freepages.family.rootsweb.ancestry.com/~byronsch/> The SCHAFBUCH family heritage site From: James Gallagher [mailto:gallagher.jame...@yahoo.com] Sent: Wednesday, February 06, 2013 5:34 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Missing File Sherry:-I did as you asked, I done it two times as the program suggested, the second time I seem to have got rid of the Error but the Missing Files Message still comes up with my entire family in it. Any idea how to recover My missing files? Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Missing File
#2Reply:-Sherry As I said in last reply I done as you suggested and got rid of the error, now I get the following and I don't understand what the file is looking for Missing Multimedia Files in: C: \Legacy\Data\NewGallagher-A-01-28-2013.fdb Picture: Brian Czarniecki [1098] c:\Legacy\Pictures \Czarniecki Brian . jpg Pictures: Ella May Haviland [1289] c:\Legacy\Pictures\Dillin Ella May.PNg Pictures: James Nathan Gallagher [13] c:\Legacy\Pictures \Gallagher.PNG EVENT Picture: Census - 1930: James Frances Cronin [1345] c:\Legacy\Pictures\Disaster at Bari . jpg This goes on for 11 full printed pages. I though I knew how to handle these errors, but it seems I don't. I just don't understnd what being asked. I hope you gan help me with this. Jim Gallagher > > From: Sherry/Support >To: LegacyUserGroup@LegacyUsers.com >Sent: Wednesday, February 6, 2013 10:47 AM >Subject: Re: [LegacyUG] Missing File > >Back up the Family Vile (File > Backup Family File) then run File > >File Maintenance > Check/Repair and see if that helps. > > >Sincerely, >Sherry >Technical Support >Legacy Family Tree > > >On Wed, Feb 6, 2013 at 12:40 AM, James Gallagher > wrote: >> I will start from beginning:-When I click OPTIONS , then CUSTOMISE, I GO TO >> THE CUSTOMISE SCREEN I then click LOCATIONS, then Test all Multimedia Paths, >> then Check all Pictures [etc] >> comes up, I click on Proceed, Then I get the Error "Master Source Not Found" >> I click OK and then I get the MESSAGE "one or More Multimedia files are >> Missing, when I view the Multimedia List >> every one in my files is on it so it seems. >> I hope this Helps You. >> I 've extracted my multimedia files and put them in "C" Legacy in a file I >> call Genealogy Data. It a File I have used for years. > > > >Legacy User Group guidelines: >http://www.LegacyFamilyTree.com/Etiquette.asp >Archived messages after Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >Archived messages from old mail server - before Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >Online technical support: http://www.LegacyFamilyTree.com/Help.asp >Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on >our blog (http://news.LegacyFamilyTree.com). >To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Missing File
Assuming your files aren't actually 'missing' but are in the folder where you say you put them called Genealogy Data, you simply need to browse to that location (from the window you are/were at called Master Picture/Sound/Video/File Path List using the Add button and then click OK. That will set the file-path and everything should link up again. - JL Beeken JLog - simple computer technology for genealogists http://jlog.jgen.ws/ On 2/6/2013 3:34 PM, James Gallagher wrote: > Sherry:-I did as you asked, I done it two times as the program > suggested, the second time I seem to have got rid of the Error but the > Missing Files Message still comes up with my entire family > in it. Any idea how to recover My missing files? > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Missing File
Sherry:-I did as you asked, I done it two times as the program suggested, the second time I seem to have got rid of the Error but the Missing Files Message still comes up with my entire family in it. Any idea how to recover My missing files? > > From: Sherry/Support >To: LegacyUserGroup@LegacyUsers.com >Sent: Wednesday, February 6, 2013 10:47 AM >Subject: Re: [LegacyUG] Missing File > >Back up the Family Vile (File > Backup Family File) then run File > >File Maintenance > Check/Repair and see if that helps. > > >Sincerely, >Sherry >Technical Support >Legacy Family Tree > > >On Wed, Feb 6, 2013 at 12:40 AM, James Gallagher > wrote: >> I will start from beginning:-When I click OPTIONS , then CUSTOMISE, I GO TO >> THE CUSTOMISE SCREEN I then click LOCATIONS, then Test all Multimedia Paths, >> then Check all Pictures [etc] >> comes up, I click on Proceed, Then I get the Error "Master Source Not Found" >> I click OK and then I get the MESSAGE "one or More Multimedia files are >> Missing, when I view the Multimedia List >> every one in my files is on it so it seems. >> I hope this Helps You. >> I 've extracted my multimedia files and put them in "C" Legacy in a file I >> call Genealogy Data. It a File I have used for years. > > > >Legacy User Group guidelines: >http://www.LegacyFamilyTree.com/Etiquette.asp >Archived messages after Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >Archived messages from old mail server - before Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >Online technical support: http://www.LegacyFamilyTree.com/Help.asp >Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on >our blog (http://news.LegacyFamilyTree.com). >To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Missing File
Back up the Family Vile (File > Backup Family File) then run File > File Maintenance > Check/Repair and see if that helps. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Feb 6, 2013 at 12:40 AM, James Gallagher wrote: > I will start from beginning:-When I click OPTIONS , then CUSTOMISE, I GO TO > THE CUSTOMISE SCREEN I then click LOCATIONS, then Test all Multimedia Paths, > then Check all Pictures [etc] > comes up, I click on Proceed, Then I get the Error "Master Source Not Found" > I click OK and then I get the MESSAGE "one or More Multimedia files are > Missing, when I view the Multimedia List > every one in my files is on it so it seems. > I hope this Helps You. > I 've extracted my multimedia files and put them in "C" Legacy in a file I > call Genealogy Data. It a File I have used for years. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Missing File
Jim, Although you do not actually say so, I assume that your images are not showing in you personal or event screens/reports etc. If you moved your image files to Genealogy Data (I assume that you mean folder rather than file) and then could not find them, then this could well be because you haven't told Legacy you have moved them. Is this Location in the mulimedia paths, if not then that is likely to be you problem. --- Ron Ferguson http://www.fergys.co.uk/ GOONS #5307 "James Gallagher" wrote: >I will start from beginning:-When I click OPTIONS , then CUSTOMISE, I GO TO >THE CUSTOMISE SCREEN I then click LOCATIONS, then Test all Multimedia Paths, >then Check all Pictures [etc] >comes up, I click on Proceed, Then I get the Error "Master Source Not Found" >I click OK and then I get the MESSAGE "one or More Multimedia files are >Missing, when I view the Multimedia List >every one in my files is on it so it seems. >I hope this Helps You. >I 've extracted my multimedia files and put them in "C" Legacy in a file I >call Genealogy Data. It a File I have used for years. > > > >> >> From: Sherry/Support >>To: LegacyUserGroup@LegacyUsers.com >>Sent: Wednesday, February 6, 2013 12:13 AM >>Subject: Re: [LegacyUG] Missing File >> >>I don't understand what you mean that "Legacy doesn't recognize it"? >>The Master Source List is part of the Family File itself. >> >>When someone says they've lost their Master Sources, that generally >>indicates to us that one of the filters is selected and the sources >>aren't visible in the list. >> >>Are you getting any error messages? If so, we need to know the exact >>error message you're getting. >> >>Also, if you have Windows Vista, WIndows 7 or Windows 8, you need to >>make sure Legacy is installed per the instruction at >>www.LegacyFamilyTree.com/helpWindows87andVista.asp >> >> >>Sincerely, >>Sherry >>Technical Support >>Legacy Family Tree >> >> >>On Tue, Feb 5, 2013 at 7:59 PM, James Gallagher >> wrote: >>> Thanks Sherry, but that was not the problem, I seem to have the file, but >>> legacy does not recognize it. >>> >>> From: Sherry/Support >>> To: LegacyUserGroup@LegacyUsers.com >>> Sent: Tuesday, February 5, 2013 12:59 AM >>> Subject: Re: [LegacyUG] Missing File >>> >>> Most likely you have one of the "Show Only" filters selected - take a >>> look and make sure there are no check marks in front of the filter >>> options. >>> >>> It's on the right side of the Master Source List. >>> >>> >>> Sincerely, >>> Sherry >>> Technical Support >>> Legacy Family Tree >>> >>> >>> On Mon, Feb 4, 2013 at 9:00 PM, James Gallagher >>> wrote: >>>> User Group:--Somehow I seem to have lost my Master Source File and have no >>>> idea on how to get it back. >>>> Can someone help me solve this problem? >>>> Thanks Jim >>>> Gallagher >>>> >> Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Missing File
I will start from beginning:-When I click OPTIONS , then CUSTOMISE, I GO TO THE CUSTOMISE SCREEN I then click LOCATIONS, then Test all Multimedia Paths, then Check all Pictures [etc] comes up, I click on Proceed, Then I get the Error "Master Source Not Found" I click OK and then I get the MESSAGE "one or More Multimedia files are Missing, when I view the Multimedia List every one in my files is on it so it seems. I hope this Helps You. I 've extracted my multimedia files and put them in "C" Legacy in a file I call Genealogy Data. It a File I have used for years. > > From: Sherry/Support >To: LegacyUserGroup@LegacyUsers.com >Sent: Wednesday, February 6, 2013 12:13 AM >Subject: Re: [LegacyUG] Missing File > >I don't understand what you mean that "Legacy doesn't recognize it"? >The Master Source List is part of the Family File itself. > >When someone says they've lost their Master Sources, that generally >indicates to us that one of the filters is selected and the sources >aren't visible in the list. > >Are you getting any error messages? If so, we need to know the exact >error message you're getting. > >Also, if you have Windows Vista, WIndows 7 or Windows 8, you need to >make sure Legacy is installed per the instruction at >www.LegacyFamilyTree.com/helpWindows87andVista.asp > > >Sincerely, >Sherry >Technical Support >Legacy Family Tree > > >On Tue, Feb 5, 2013 at 7:59 PM, James Gallagher > wrote: >> Thanks Sherry, but that was not the problem, I seem to have the file, but >> legacy does not recognize it. >> >> From: Sherry/Support >> To: LegacyUserGroup@LegacyUsers.com >> Sent: Tuesday, February 5, 2013 12:59 AM >> Subject: Re: [LegacyUG] Missing File >> >> Most likely you have one of the "Show Only" filters selected - take a >> look and make sure there are no check marks in front of the filter >> options. >> >> It's on the right side of the Master Source List. >> >> >> Sincerely, >> Sherry >> Technical Support >> Legacy Family Tree >> >> >> On Mon, Feb 4, 2013 at 9:00 PM, James Gallagher >> wrote: >>> User Group:--Somehow I seem to have lost my Master Source File and have no >>> idea on how to get it back. >>> Can someone help me solve this problem? >>> Thanks Jim >>> Gallagher >>> > > > >Legacy User Group guidelines: >http://www.LegacyFamilyTree.com/Etiquette.asp >Archived messages after Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >Archived messages from old mail server - before Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >Online technical support: http://www.LegacyFamilyTree.com/Help.asp >Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on >our blog (http://news.LegacyFamilyTree.com). >To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Missing File
Wendy: I am not sure what I should First see, but I should not get that Error. Second I Should not get Missing Multimedia Files for what it seems like, every one in my Tree. Jim Gallagher > > From: Wendy Howard >To: LegacyUserGroup@LegacyUsers.com >Sent: Wednesday, February 6, 2013 12:22 AM >Subject: Re: [LegacyUG] Missing File > >I don't think there is a separate file for Master Sources; to the best >of my knowledge they're included in the .fdb file. > >Would you tell us more about what you're seeing, and what you expect to >see that is missing, please? > >Kind Regards, >Wendy > > >James Gallagher said the following on 6/02/2013 4:59 p.m.: >> Thanks Sherry, but that was not the problem, I seem to have the file, >> but legacy does not recognize it. >> >> *From:* Sherry/Support >> *To:* LegacyUserGroup@LegacyUsers.com >> *Sent:* Tuesday, February 5, 2013 12:59 AM >> *Subject:* Re: [LegacyUG] Missing File >> >> Most likely you have one of the "Show Only" filters selected - take a >> look and make sure there are no check marks in front of the filter >> options. >> >> It's on the right side of the Master Source List. >> >> >> Sincerely, >> Sherry >> Technical Support >> Legacy Family Tree >> >> >> On Mon, Feb 4, 2013 at 9:00 PM, James Gallagher >> mailto:gallagher.jame...@yahoo.com>> >> wrote: >> > User Group:--Somehow I seem to have lost my Master Source File >> and have no >> > idea on how to get it back. >> > Can someone help me solve this problem? >> > Thanks Jim >> > Gallagher >> > > > >Legacy User Group guidelines: >http://www.LegacyFamilyTree.com/Etiquette.asp >Archived messages after Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >Archived messages from old mail server - before Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >Online technical support: http://www.LegacyFamilyTree.com/Help.asp >Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on >our blog (http://news.LegacyFamilyTree.com). >To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Missing File
I don't think there is a separate file for Master Sources; to the best of my knowledge they're included in the .fdb file. Would you tell us more about what you're seeing, and what you expect to see that is missing, please? Kind Regards, Wendy James Gallagher said the following on 6/02/2013 4:59 p.m.: > Thanks Sherry, but that was not the problem, I seem to have the file, > but legacy does not recognize it. > > *From:* Sherry/Support > *To:* LegacyUserGroup@LegacyUsers.com > *Sent:* Tuesday, February 5, 2013 12:59 AM > *Subject:* Re: [LegacyUG] Missing File > > Most likely you have one of the "Show Only" filters selected - take a > look and make sure there are no check marks in front of the filter > options. > > It's on the right side of the Master Source List. > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Mon, Feb 4, 2013 at 9:00 PM, James Gallagher > mailto:gallagher.jame...@yahoo.com>> > wrote: > > User Group:--Somehow I seem to have lost my Master Source File > and have no > > idea on how to get it back. > >Can someone help me solve this problem? > > Thanks Jim > > Gallagher > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Missing File
I don't understand what you mean that "Legacy doesn't recognize it"? The Master Source List is part of the Family File itself. When someone says they've lost their Master Sources, that generally indicates to us that one of the filters is selected and the sources aren't visible in the list. Are you getting any error messages? If so, we need to know the exact error message you're getting. Also, if you have Windows Vista, WIndows 7 or Windows 8, you need to make sure Legacy is installed per the instruction at www.LegacyFamilyTree.com/helpWindows87andVista.asp Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Feb 5, 2013 at 7:59 PM, James Gallagher wrote: > Thanks Sherry, but that was not the problem, I seem to have the file, but > legacy does not recognize it. > > From: Sherry/Support > To: LegacyUserGroup@LegacyUsers.com > Sent: Tuesday, February 5, 2013 12:59 AM > Subject: Re: [LegacyUG] Missing File > > Most likely you have one of the "Show Only" filters selected - take a > look and make sure there are no check marks in front of the filter > options. > > It's on the right side of the Master Source List. > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Mon, Feb 4, 2013 at 9:00 PM, James Gallagher > wrote: >> User Group:--Somehow I seem to have lost my Master Source File and have no >> idea on how to get it back. >>Can someone help me solve this problem? >>Thanks Jim >> Gallagher >> Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Missing File
Thanks Sherry, but that was not the problem, I seem to have the file, but legacy does not recognize it. > > From: Sherry/Support >To: LegacyUserGroup@LegacyUsers.com >Sent: Tuesday, February 5, 2013 12:59 AM >Subject: Re: [LegacyUG] Missing File > >Most likely you have one of the "Show Only" filters selected - take a >look and make sure there are no check marks in front of the filter >options. > >It's on the right side of the Master Source List. > > >Sincerely, >Sherry >Technical Support >Legacy Family Tree > > >On Mon, Feb 4, 2013 at 9:00 PM, James Gallagher > wrote: >> User Group:--Somehow I seem to have lost my Master Source File and have no >> idea on how to get it back. >> Can someone help me solve this problem? >> Thanks Jim >> Gallagher >> > > > >Legacy User Group guidelines: >http://www.LegacyFamilyTree.com/Etiquette.asp >Archived messages after Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >Archived messages from old mail server - before Nov. 21 2009: >http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >Online technical support: http://www.LegacyFamilyTree.com/Help.asp >Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on >our blog (http://news.LegacyFamilyTree.com). >To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Missing File
Most likely you have one of the "Show Only" filters selected - take a look and make sure there are no check marks in front of the filter options. It's on the right side of the Master Source List. Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Feb 4, 2013 at 9:00 PM, James Gallagher wrote: > User Group:--Somehow I seem to have lost my Master Source File and have no > idea on how to get it back. >Can someone help me solve this problem? >Thanks Jim > Gallagher > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
