RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Judith
Thank you for all the support on uninstalling Legacy7.5.  I just went ahead and 
deleted 7.5, then I did a registry clean, I hope that solves the problem.  This 
does seem to be a problem with Legacy uninstall, otherwise Legacyfamilytree.com 
would not have a troubleshoot tutorial on site to walk you through the process.
Judith

-Original Message-
From: grayscot2 [mailto:graysc...@gmail.com]
Sent: Saturday, December 14, 2013 2:40 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5


We've had a number of people with uninstalling problems of this kind 
just since I've been on.  Whether that is a problem caused by Legacy or users 
own configurations, it is a problem for a number of users even if they form a 
small minority.







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RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread John B. Lisle


Don, Ron, et al,
As someone who still has Legacy 6 installed... I may not be the proper
person to talk about uninstall processes, but I do think that some of the
enhancements in L8 were to improve these basic system functions. Legacy
had basically not done much to improve how it organized data, did
installs or uninstalls since the Win98 era. Getting this aspect of L8 up
to speed was a major under the cover features of L8. 
In fact, for most folks pre-L8, installing the next version of Legacy
effectively uninstalled the older version. The fact that L8 has moved to
a new location in the file system means that the installer cannot just
over-write the old files and the old registry entries.
With L8, it is more complicated.
I do not know what everyone's rush to uninstall L8 is. As a tester, I
have been using L8 now for real genealogy, but I still have not moved all
of my (many) research files to L8. ...not because I do not trust L8,
because I have not had time to rethink how I want to organize my data. L8
just gives me more options.
Further, I run with almost 250 custom Event Definitions. Re-working them
for the new features of L8 takes time I do not have an abundance of.
AND... I like to be able to run similar tools in both versions to assure
myself that no functional regressions have taken place that I did not
expect from the documentation. Yes, we will still find a few.
;-)
With L8, Legacy is now shipping a Remove tool. It is a full fledged clean
Legacy 8 off your PC tool. We used a variety of that during test to
assure when we were testing we had a clean system. 
L8 is better. L7 is basically frozen.
john.
At 05:50 PM 12/14/2013, Don Hanson wrote:
Ron,
I sort of agree questioning what tech support is supposed to admit. But,
your logic is flawed. Numbers may not tell the story that you assume.
Windows 7 may need to be installed/uninstalled by an account with admin
privileges, the same  is true of Windows 8 and 8.1. A limited account
may not have the ‘rights’ to install or delete certain files in
certain directories. That’s not an issue of the program, but sheer
number of complaints may not give a clear picture, either. I don’t know
the number of people who for one reason or another run with full
administrator privileges, but it could certainly skew the stats if UAC or
ownership of a file or directory were an issue. A required read for
Business Management majors was ‘How to Lie with Statistics’ Published
in 1973, the cautionary tales still ring true. It’s actually a good
read and free at:

https://archive.org/details/HowToLieWithStatistics
Don 
 
From: Ron Bernier
[
mailto:ronaldbern...@bernfrin.net] 
Sent: Saturday, December 14, 2013 4:13 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5
 
What is tech support supposed to admit.  When the majority of users
have been able to uninstall 7.xx without any issue, I fail to see what
tech support is supposed to admit.  It always amuses me when one out
of X number of users have a problem with an uninstall (or install) and
automatically it is the fault of the developer.  I would venture to
say, if it was a deficiency in the installer/uninstaller the developer is
using, then there would be a much greater percentage of people
complaining about problems.  That does not seem to be the
case.
On Saturday, December 14, 2013, grayscot2 wrote:
    It's not about where 7.5 and 8
install their files.
    7.5 has a known problem. 
When you hit uninstall on the Control Panel, it hangs.  If you wait
a while then click again it tells you to wait or disappears.  It may
uninstall some files--certainly the install.log.  But then
uninstalling in Control Panel or in Programs will not work without
install.log.  Re-installing returns install.log, but even then
Control Panel, even uninstall.exe wouldn't work for me and I had to
re-install AGAIN to get install.log back.  Only when I used
unwise.exe and Custom with an install.log present was I able to rid of
the thing.  My guess is that like myself and others, that's what
Judith is up against.  Tech Support doesn't seem to know or admit
this yet.


From: Sherry/Support [she...@legacyfamilytree.com]
Sent: Saturday, December 14, 2013 02:52 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5
v7.5 is an up*date* to v7 and installed right over v7, like any other
update. There should be only one folder - c:\Legacy - unless she
circumvented the standard install or update.
v8 goes to the c:\Program Files folder.
Sincerely,
Sherry
Technical Support
Legacy Family Tree
On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < graysc...@gmail.com >
wrote:
Sherry/Judith
    I think her problem is that
7.5 is not uninstalled yet, just 7, unless I'm wrong about that. 
Even if she deletes the 7.5 folders and runs cc, my experience is that it
will leave junk th

RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Don Hanson
Ron,

I sort of agree questioning what tech support is supposed to admit. But, your 
logic is flawed. Numbers may not tell the story that you assume. Windows 7 may 
need to be installed/uninstalled by an account with admin privileges, the same  
is true of Windows 8 and 8.1. A limited account may not have the ‘rights’ to 
install or delete certain files in certain directories. That’s not an issue of 
the program, but sheer number of complaints may not give a clear picture, 
either. I don’t know the number of people who for one reason or another run 
with full administrator privileges, but it could certainly skew the stats if 
UAC or ownership of a file or directory were an issue. A required read for 
Business Management majors was ‘How to Lie with Statistics’ Published in 1973, 
the cautionary tales still ring true. It’s actually a good read and free at: 
https://archive.org/details/HowToLieWithStatistics

Don



From: Ron Bernier [mailto:ronaldbern...@bernfrin.net]
Sent: Saturday, December 14, 2013 4:13 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5



What is tech support supposed to admit.  When the majority of users have been 
able to uninstall 7.xx without any issue, I fail to see what tech support is 
supposed to admit.  It always amuses me when one out of X number of users have 
a problem with an uninstall (or install) and automatically it is the fault of 
the developer.  I would venture to say, if it was a deficiency in the 
installer/uninstaller the developer is using, then there would be a much 
greater percentage of people complaining about problems.  That does not seem to 
be the case.

On Saturday, December 14, 2013, grayscot2 wrote:

It's not about where 7.5 and 8 install their files.

7.5 has a known problem.  When you hit uninstall on the Control Panel, 
it hangs.  If you wait a while then click again it tells you to wait or 
disappears.  It may uninstall some files--certainly the install.log.  But then 
uninstalling in Control Panel or in Programs will not work without install.log. 
 Re-installing returns install.log, but even then Control Panel, even 
uninstall.exe wouldn't work for me and I had to re-install AGAIN to get 
install.log back.  Only when I used unwise.exe and Custom with an install.log 
present was I able to rid of the thing.  My guess is that like myself and 
others, that's what Judith is up against.  Tech Support doesn't seem to know or 
admit this yet.




From: Sherry/Support [she...@legacyfamilytree.com  ]
Sent: Saturday, December 14, 2013 02:52 PM
To: legacyusergroup@legacyusers.com 
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5

v7.5 is an up*date* to v7 and installed right over v7, like any other update. 
There should be only one folder - c:\Legacy - unless she circumvented the 
standard install or update.

v8 goes to the c:\Program Files folder.

Sincerely,
Sherry
Technical Support
Legacy Family Tree

On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < graysc...@gmail.com 
  > wrote:

Sherry/Judith

I think her problem is that 7.5 is not uninstalled yet, just 7, unless 
I'm wrong about that.  Even if she deletes the 7.5 folders and runs cc, my 
experience is that it will leave junk that may not affect L8 but will affect 
the running of her machine down the line.  If she has 7.5, do a re-install of 
that to get an install.log, then use unwise.exe to uninstall, custom option, ok 
all requests to uninstall all features.  Her data files will not be affected, 
but never hurts to copy somewhere else.

Prescott Smith presku...@yahoo.com 

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--
Ron Bernier
Woonsocket, RI


Leg

Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread grayscot2

We've had a number of people with uninstalling problems of this kind 
just since I've been on.  Whether that is a problem caused by Legacy or users 
own configurations, it is a problem for a number of users even if they form a 
small minority.




From: Ron Bernier [ronaldbern...@bernfrin.net]
Sent: Saturday, December 14, 2013 04:13 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5

What is tech support supposed to admit.  When the majority of users have been 
able to uninstall 7.xx without any issue, I fail to see what tech support is 
supposed to admit.  It always amuses me when one out of X number of users have 
a problem with an uninstall (or install) and automatically it is the fault of 
the developer.  I would venture to say, if it was a deficiency in the 
installer/uninstaller the developer is using, then there would be a much 
greater percentage of people complaining about problems.  That does not seem to 
be the case.

On Saturday, December 14, 2013, grayscot2 wrote:

        It's not about where 7.5 and 8 install their files.

        7.5 has a known problem.  When you hit uninstall on the Control Panel, 
it hangs.  If you wait a while then click again it tells you to wait or 
disappears.  It may uninstall some files--certainly the install.log.  But then 
uninstalling in Control Panel or in Programs will not work without install.log. 
 Re-installing returns install.log, but even then Control Panel, even 
uninstall.exe wouldn't work for me and I had to re-install AGAIN to get 
install.log back.  Only when I used unwise.exe and Custom with an install.log 
present was I able to rid of the thing.  My guess is that like myself and 
others, that's what Judith is up against.  Tech Support doesn't seem to know or 
admit this yet.


From: Sherry/Support [ she...@legacyfamilytree.com ]
Sent: Saturday, December 14, 2013 02:52 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5

v7.5 is an up*date* to v7 and installed right over v7, like any other update. 
There should be only one folder - c:\Legacy - unless she circumvented the 
standard install or update.

v8 goes to the c:\Program Files folder.

Sincerely,
Sherry
Technical Support
Legacy Family Tree

On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < graysc...@gmail.com > wrote:

Sherry/Judith

        I think her problem is that 7.5 is not uninstalled yet, just 7, unless 
I'm wrong about that.  Even if she deletes the 7.5 folders and runs cc, my 
experience is that it will leave junk that may not affect L8 but will affect 
the running of her machine down the line.  If she has 7.5, do a re-install of 
that to get an install.log, then use unwise.exe to uninstall, custom option, ok 
all requests to uninstall all features.  Her data files will not be affected, 
but never hurts to copy somewhere else.

Prescott Smith             presku...@yahoo.com



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Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread JV Leavitt
It might be helpful for support to know that this has been a problem for
some.  I saw a similar sequence of events when I was uninstalling
version 7.5 -- I think last week. Running the program 'unwise.exe' is
what finished the job for me.

The version 8 program appears to pick up some settings from version 7.5
during it's initial install, but I presume that this would not have a
bearing on what happens when we mess with 7.5 after that.

I afterward re-installed version 7.5, and it works okay.  However, since
I am now having trouble getting version 8 LFS to work properly, I'm
thinking it's probably time to let v7.5 go for good. You would, no
doubt, agree, but it has considerable sentimental value.:-)

Joseph Leavitt


On 12/14/2013 1:33 PM, grayscot2 wrote:
>   It's not about where 7.5 and 8 install their files.
>
>   7.5 has a known problem.  When you hit uninstall on the Control Panel, 
> it hangs.  If you wait a while then click again it tells you to wait or 
> disappears.  It may uninstall some files--certainly the install.log.  But 
> then uninstalling in Control Panel or in Programs will not work without 
> install.log.  Re-installing returns install.log, but even then Control Panel, 
> even uninstall.exe wouldn't work for me and I had to re-install AGAIN to get 
> install.log back.  Only when I used unwise.exe and Custom with an install.log 
> present was I able to rid of the thing.  My guess is that like myself and 
> others, that's what Judith is up against.  Tech Support doesn't seem to know 
> or admit this yet.
>
>



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http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
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Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Ron Bernier
What is tech support supposed to admit.  When the majority of users have
been able to uninstall 7.xx without any issue, I fail to see what tech
support is supposed to admit.  It always amuses me when one out of X number
of users have a problem with an uninstall (or install) and automatically it
is the fault of the developer.  I would venture to say, if it was a
deficiency in the installer/uninstaller the developer is using, then there
would be a much greater percentage of people complaining about problems.
 That does not seem to be the case.

On Saturday, December 14, 2013, grayscot2 wrote:

> It's not about where 7.5 and 8 install their files.
>
> 7.5 has a known problem.  When you hit uninstall on the Control
> Panel, it hangs.  If you wait a while then click again it tells you to wait
> or disappears.  It may uninstall some files--certainly the install.log.
>  But then uninstalling in Control Panel or in Programs will not work
> without install.log.  Re-installing returns install.log, but even then
> Control Panel, even uninstall.exe wouldn't work for me and I had to
> re-install AGAIN to get install.log back.  Only when I used unwise.exe and
> Custom with an install.log present was I able to rid of the thing.  My
> guess is that like myself and others, that's what Judith is up against.
>  Tech Support doesn't seem to know or admit this yet.
>
>
>
>
> 
> From: Sherry/Support [she...@legacyfamilytree.com ]
> Sent: Saturday, December 14, 2013 02:52 PM
> To: legacyusergroup@legacyusers.com 
> Subject: Re: [LegacyUG] Uninstalling Legacy 7.5
>
> v7.5 is an up*date* to v7 and installed right over v7, like any other
> update. There should be only one folder - c:\Legacy - unless she
> circumvented the standard install or update.
>
> v8 goes to the c:\Program Files folder.
>
> Sincerely,
> Sherry
> Technical Support
> Legacy Family Tree
>
> On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < 
> graysc...@gmail.com> wrote:
>
> Sherry/Judith
>
> I think her problem is that 7.5 is not uninstalled yet, just 7,
> unless I'm wrong about that.  Even if she deletes the 7.5 folders and runs
> cc, my experience is that it will leave junk that may not affect L8 but
> will affect the running of her machine down the line.  If she has 7.5, do a
> re-install of that to get an install.log, then use unwise.exe to uninstall,
> custom option, ok all requests to uninstall all features.  Her data files
> will not be affected, but never hurts to copy somewhere else.
>
> Prescott Smith presku...@yahoo.com 
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
> ---
> This email is free from viruses and malware because avast! Antivirus
> protection is active.
> http://www.avast.com
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
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> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
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>
>

--
Ron Bernier
Woonsocket, RI



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Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread grayscot2
It's not about where 7.5 and 8 install their files.

7.5 has a known problem.  When you hit uninstall on the Control Panel, 
it hangs.  If you wait a while then click again it tells you to wait or 
disappears.  It may uninstall some files--certainly the install.log.  But then 
uninstalling in Control Panel or in Programs will not work without install.log. 
 Re-installing returns install.log, but even then Control Panel, even 
uninstall.exe wouldn't work for me and I had to re-install AGAIN to get 
install.log back.  Only when I used unwise.exe and Custom with an install.log 
present was I able to rid of the thing.  My guess is that like myself and 
others, that's what Judith is up against.  Tech Support doesn't seem to know or 
admit this yet.




From: Sherry/Support [she...@legacyfamilytree.com]
Sent: Saturday, December 14, 2013 02:52 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5

v7.5 is an up*date* to v7 and installed right over v7, like any other update. 
There should be only one folder - c:\Legacy - unless she circumvented the 
standard install or update.

v8 goes to the c:\Program Files folder.

Sincerely,
Sherry
Technical Support
Legacy Family Tree

On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < graysc...@gmail.com > wrote:

Sherry/Judith

        I think her problem is that 7.5 is not uninstalled yet, just 7, unless 
I'm wrong about that.  Even if she deletes the 7.5 folders and runs cc, my 
experience is that it will leave junk that may not affect L8 but will affect 
the running of her machine down the line.  If she has 7.5, do a re-install of 
that to get an install.log, then use unwise.exe to uninstall, custom option, ok 
all requests to uninstall all features.  Her data files will not be affected, 
but never hurts to copy somewhere else.

Prescott Smith             presku...@yahoo.com

Legacy User Group guidelines:
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Archived messages after Nov. 21 2009:
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Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Sherry/Support
v7.5 is an up*date* to v7 and installed right over v7, like any other
update. There should be only one folder - c:\Legacy - unless she
circumvented the standard install or update.

v8 goes to the c:\Program Files folder.



Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Sat, Dec 14, 2013 at 12:25 PM, grayscot2  wrote:

> Sherry/Judith
>
> I think her problem is that 7.5 is not uninstalled yet, just 7,
> unless I'm wrong about that.  Even if she deletes the 7.5 folders and runs
> cc, my experience is that it will leave junk that may not affect L8 but
> will affect the running of her machine down the line.  If she has 7.5, do a
> re-install of that to get an install.log, then use unwise.exe to uninstall,
> custom option, ok all requests to uninstall all features.  Her data files
> will not be affected, but never hurts to copy somewhere else.
>
>
> Prescott Smithpresku...@yahoo.com
>



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Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread grayscot2
Sherry/Judith

I think her problem is that 7.5 is not uninstalled yet, just 7, unless 
I'm wrong about that.  Even if she deletes the 7.5 folders and runs cc, my 
experience is that it will leave junk that may not affect L8 but will affect 
the running of her machine down the line.  If she has 7.5, do a re-install of 
that to get an install.log, then use unwise.exe to uninstall, custom option, ok 
all requests to uninstall all features.  Her data files will not be affected, 
but never hurts to copy somewhere else.


Prescott Smithpresku...@yahoo.com

From: Sherry/Support [she...@legacyfamilytree.com]
Sent: Saturday, December 14, 2013 01:47 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5

Legacy v7 and v8 have different install folders. v7.5 won't install over v8. I 
recommend CCleaner by Piriform for cleaning out the registry, but the Legacy 
uninstall generally does a pretty good job of doing that.

Judith, after uninstalling Legacy, the c:\Legacy folder remains in order to 
protect your data, saved settings, media, webpages, etc - anything that was 
changed or added during your use of Legacy is not deleted.

If you're sure that everything is out of the c:\Legacy folder that you want to 
save, just delete the folder.

Sincerely,
Sherry
Technical Support
Legacy Family Tree

On Sat, Dec 14, 2013 at 11:09 AM, grayscot2 < graysc...@gmail.com > wrote:

Judith,

        My experience with manual deletions and then trying to "clean" the 
registry has not been good.  If you still have 7.4 or can get it from Legacy, I 
would follow the same route you just did.  Maybe even if you have to re-install 
Legacy 7 over it to get the install.log file back.

-

Prescott Smith       presku...@yahoo.com


From: Judith [ judithsfamilyt...@gmail.com ]

Sent: Saturday, December 14, 2013 01:00 PM

To: legacyusergroup@legacyusers.com
Subject: RE: [LegacyUG] Uninstalling Legacy 7.5

I reinstalled Legacy 7, and was able to uninstall it. However, I still have 
Legacy 7.4 in my C:drive with no INSTALL.LOG.FILE, is there a solution. If I 
delete it all, all the files under Legacy in the C:drive and then clean the 
registry, would that do it? Or can I manually delete the Legacy registry files. 
I don't want to mess up legacy 8, but I can reinstall that if needed.
Judith

Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

---
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Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
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Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Sherry/Support
Legacy v7 and v8 have different install folders. v7.5 won't install over
v8. I recommend CCleaner by Piriform for cleaning out the registry, but the
Legacy uninstall generally does a pretty good job of doing that.

Judith, after uninstalling Legacy, the c:\Legacy folder remains in order to
protect your data, saved settings, media, webpages, etc - anything that was
changed or added during your use of Legacy is not deleted.

If you're sure that everything is out of the c:\Legacy folder that you want
to save, just delete the folder.



Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Sat, Dec 14, 2013 at 11:09 AM, grayscot2  wrote:

> Judith,
>
> My experience with manual deletions and then trying to "clean" the
> registry has not been good.  If you still have 7.4 or can get it from
> Legacy, I would follow the same route you just did.  Maybe even if you have
> to re-install Legacy 7 over it to get the install.log file back.
>
> -
> Prescott Smith  presku...@yahoo.com
>
>
>
>
> 
> From: Judith [judithsfamilyt...@gmail.com]
> Sent: Saturday, December 14, 2013 01:00 PM
> To: legacyusergroup@legacyusers.com
> Subject: RE: [LegacyUG] Uninstalling Legacy 7.5
>
> I reinstalled Legacy 7, and was able to uninstall it. However, I still
> have Legacy 7.4 in my C:drive with no INSTALL.LOG.FILE, is there a
> solution. If I delete it all, all the files under Legacy in the C:drive and
> then clean the registry, would that do it? Or can I manually delete the
> Legacy registry files. I don't want to mess up legacy 8, but I can
> reinstall that if needed.
> Judith
>



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http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread grayscot2
Judith,

My experience with manual deletions and then trying to "clean" the 
registry has not been good.  If you still have 7.4 or can get it from Legacy, I 
would follow the same route you just did.  Maybe even if you have to re-install 
Legacy 7 over it to get the install.log file back.

-
Prescott Smith  presku...@yahoo.com




From: Judith [judithsfamilyt...@gmail.com]
Sent: Saturday, December 14, 2013 01:00 PM
To: legacyusergroup@legacyusers.com
Subject: RE: [LegacyUG] Uninstalling Legacy 7.5

I reinstalled Legacy 7, and was able to uninstall it. However, I still have 
Legacy 7.4 in my C:drive with no INSTALL.LOG.FILE, is there a solution. If I 
delete it all, all the files under Legacy in the C:drive and then clean the 
registry, would that do it? Or can I manually delete the Legacy registry files. 
I don't want to mess up legacy 8, but I can reinstall that if needed.
Judith

-Original Message-
From: grayscot2 [mailto:graysc...@gmail.com]
Sent: Saturday, December 14, 2013 5:46 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] Uninstalling Legacy 7.5

Judith,

You have to have an install.log to get it uninstalled. The only way I know to 
get it is to re-install 7.5, then go to the program folder, check to see that 
is there and click unwise.exe. If you are given options to uninstall--auto or 
custom, choose custom and ok each further uninstall option.

Prescott Smith presku...@yahoo.com


From: Judith [judithsfamilyt...@gmail.com]
Sent: Saturday, December 14, 2013 12:45 AM
To: legacyusergroup@legacyusers.com
Subject: RE: [LegacyUG] Uninstalling Legacy 7.5

Sherry, Thank you for responding. I now have Legacy8 and would just like to 
uninstall Legacy 7.5. As mentioned, the start menu does not have any subfolders 
under the Legacy program folder, so no uninstall link is there. In c:Legacy 
folder on my hard drive, I have tried the uninstall and get the message 
‘INSTALL.LOG.FILE.missing. I went through the instructions on-line at 
Legacyfamilytree. There is an uninstaller I can download from another source, I 
was hoping there was a solution from Legacy.

Judith

From: Sherry/Support [mailto:she...@legacyfamilytree.com]
Sent: Friday, December 13, 2013 10:28 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5

Legacy v7.5 is actually an upgrade to v7 so you should have only that version 
on your computer.

Go to Start menu > All Programs and use the uninstall in the Legacy folder 
there. You should have a folder. If it's not there, then Legacy has already 
been uninstalled, although the uninstall does retain the c;\Legacy folder to 
protect your data.

There's also an uninstall option in the c:\Legacy folder on your hard drive, as 
long as Legacy hasn't already been uninstalled.

Sincerely,
Sherry
Technical Support
Legacy Family Tree

On Fri, Dec 13, 2013 at 9:58 PM, Judith < judithsfamilyt...@gmail.com > wrote:

I want to uninstall Legacy 7 and 7.5 from my computer. I have gone to the 
LegacyFamilyTree site, to troubleshoot, categories, Install/Uninstall and 
followed the directions, but it doesn’t uninstall, I keep getting the error 
message ‘INSTALL.LOG.FILE. missing. I went to step 2, and deleted the 
Legacy.exe, still no luck.

I went to Windows 7 Control Panel, Uninstall, it’s not listed.

I went to ‘All Programs’, Legacy to see if there was a drop down folder 
attached, there is no drop down folder, it only opens the program. Do I have to 
use a 3rd party uninstall tool?

Judith

Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook ( http://www.facebook.com/LegacyFamilyTree ) and on 
our blog ( http://news.LegacyFamilyTree.com ).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

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Archived messages from old mail server - before Nov. 21 2009:
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RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Judith
I reinstalled Legacy 7, and was able to uninstall it.  However, I still have 
Legacy 7.4 in my C:drive with no INSTALL.LOG.FILE, is there a solution.  If I 
delete it all, all the files under Legacy in the C:drive and then clean the 
registry, would that do it?  Or can I manually delete the Legacy registry 
files.  I don't want to mess up legacy 8, but I can reinstall that if needed.
Judith

-Original Message-
From: grayscot2 [mailto:graysc...@gmail.com]
Sent: Saturday, December 14, 2013 5:46 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] Uninstalling Legacy 7.5

Judith,

You have to have an install.log to get it uninstalled.  The only way I 
know to get it is to re-install 7.5, then go to the program folder, check to 
see that is there and click unwise.exe.  If you are given options to 
uninstall--auto or custom, choose custom and ok each further uninstall option.

Prescott Smith   presku...@yahoo.com




From: Judith [judithsfamilyt...@gmail.com]
Sent: Saturday, December 14, 2013 12:45 AM
To: legacyusergroup@legacyusers.com
Subject: RE: [LegacyUG] Uninstalling Legacy 7.5

Sherry, Thank you for responding.  I now have Legacy8 and would just like to 
uninstall Legacy 7.5.  As mentioned, the start menu does not have any 
subfolders under the Legacy program folder, so no uninstall link is there.  In 
c:Legacy folder on my hard drive, I have tried the uninstall and get the 
message ‘INSTALL.LOG.FILE.missing.  I went through the instructions on-line at 
Legacyfamilytree.  There is an uninstaller I can download from another source, 
I was hoping there was a solution from Legacy.

Judith

From: Sherry/Support [mailto:she...@legacyfamilytree.com]
Sent: Friday, December 13, 2013 10:28 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5

Legacy v7.5 is actually an upgrade to v7 so you should have only that version 
on your computer.

Go to Start menu > All Programs and use the uninstall in the Legacy folder 
there. You should have a folder. If it's not there, then Legacy has already 
been uninstalled, although the uninstall does retain the c;\Legacy folder to 
protect your data.

There's also an uninstall option in the c:\Legacy folder on your hard drive, as 
long as Legacy hasn't already been uninstalled.

Sincerely,
Sherry
Technical Support
Legacy Family Tree

On Fri, Dec 13, 2013 at 9:58 PM, Judith < judithsfamilyt...@gmail.com > wrote:

I want to uninstall Legacy 7 and 7.5 from my computer.  I have gone to the 
LegacyFamilyTree site, to troubleshoot, categories, Install/Uninstall and 
followed the directions, but it doesn’t uninstall, I keep getting the error 
message ‘INSTALL.LOG.FILE. missing.  I went to step 2, and deleted the 
Legacy.exe, still no luck.

I went to Windows 7 Control Panel, Uninstall, it’s not listed.

I went to ‘All Programs’, Legacy to see if there was a drop down folder 
attached, there is no drop down folder, it only opens the program.  Do I have 
to use a 3rd party uninstall tool?

Judith

Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook ( http://www.facebook.com/LegacyFamilyTree ) and on 
our blog ( http://news.LegacyFamilyTree.com ).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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Legacy User Group guidelines:
http://www.LegacyFamilyTr

RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread grayscot2
Judith,

You have to have an install.log to get it uninstalled.  The only way I 
know to get it is to re-install 7.5, then go to the program folder, check to 
see that is there and click unwise.exe.  If you are given options to 
uninstall--auto or custom, choose custom and ok each further uninstall option.

Prescott Smith   presku...@yahoo.com




From: Judith [judithsfamilyt...@gmail.com]
Sent: Saturday, December 14, 2013 12:45 AM
To: legacyusergroup@legacyusers.com
Subject: RE: [LegacyUG] Uninstalling Legacy 7.5

Sherry, Thank you for responding.  I now have Legacy8 and would just like to 
uninstall Legacy 7.5.  As mentioned, the start menu does not have any 
subfolders under the Legacy program folder, so no uninstall link is there.  In 
c:Legacy folder on my hard drive, I have tried the uninstall and get the 
message ‘INSTALL.LOG.FILE.missing.  I went through the instructions on-line at 
Legacyfamilytree.  There is an uninstaller I can download from another source, 
I was hoping there was a solution from Legacy.

Judith

From: Sherry/Support [mailto:she...@legacyfamilytree.com]
Sent: Friday, December 13, 2013 10:28 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5

Legacy v7.5 is actually an upgrade to v7 so you should have only that version 
on your computer.

Go to Start menu > All Programs and use the uninstall in the Legacy folder 
there. You should have a folder. If it's not there, then Legacy has already 
been uninstalled, although the uninstall does retain the c;\Legacy folder to 
protect your data.

There's also an uninstall option in the c:\Legacy folder on your hard drive, as 
long as Legacy hasn't already been uninstalled.

Sincerely,
Sherry
Technical Support
Legacy Family Tree

On Fri, Dec 13, 2013 at 9:58 PM, Judith < judithsfamilyt...@gmail.com > wrote:

I want to uninstall Legacy 7 and 7.5 from my computer.  I have gone to the 
LegacyFamilyTree site, to troubleshoot, categories, Install/Uninstall and 
followed the directions, but it doesn’t uninstall, I keep getting the error 
message ‘INSTALL.LOG.FILE. missing.  I went to step 2, and deleted the 
Legacy.exe, still no luck.

I went to Windows 7 Control Panel, Uninstall, it’s not listed.

I went to ‘All Programs’, Legacy to see if there was a drop down folder 
attached, there is no drop down folder, it only opens the program.  Do I have 
to use a 3rd party uninstall tool?

Judith

Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook ( http://www.facebook.com/LegacyFamilyTree ) and on 
our blog ( http://news.LegacyFamilyTree.com ).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Legacy User Group guidelines:
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Archived messages after Nov. 21 2009:
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RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-13 Thread Judith
Sherry, Thank you for responding.  I now have Legacy8 and would just like to 
uninstall Legacy 7.5.  As mentioned, the start menu does not have any 
subfolders under the Legacy program folder, so no uninstall link is there.  In 
c:Legacy folder on my hard drive, I have tried the uninstall and get the 
message ‘INSTALL.LOG.FILE.missing.  I went through the instructions on-line at 
Legacyfamilytree.  There is an uninstaller I can download from another source, 
I was hoping there was a solution from Legacy.

Judith



From: Sherry/Support [mailto:she...@legacyfamilytree.com]
Sent: Friday, December 13, 2013 10:28 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5



Legacy v7.5 is actually an upgrade to v7 so you should have only that version 
on your computer.

Go to Start menu > All Programs and use the uninstall in the Legacy folder 
there. You should have a folder. If it's not there, then Legacy has already 
been uninstalled, although the uninstall does retain the c;\Legacy folder to 
protect your data.

There's also an uninstall option in the c:\Legacy folder on your hard drive, as 
long as Legacy hasn't already been uninstalled.






Sincerely,
Sherry
Technical Support
Legacy Family Tree



On Fri, Dec 13, 2013 at 9:58 PM, Judith  wrote:

I want to uninstall Legacy 7 and 7.5 from my computer.  I have gone to the 
LegacyFamilyTree site, to troubleshoot, categories, Install/Uninstall and 
followed the directions, but it doesn’t uninstall, I keep getting the error 
message ‘INSTALL.LOG.FILE. missing.  I went to step 2, and deleted the 
Legacy.exe, still no luck.



I went to Windows 7 Control Panel, Uninstall, it’s not listed.



I went to ‘All Programs’, Legacy to see if there was a drop down folder 
attached, there is no drop down folder, it only opens the program.  Do I have 
to use a 3rd party uninstall tool?

Judith







Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp




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Archived messages from old mail server - before Nov. 21 2009:
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blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-13 Thread Sherry/Support
Legacy v7.5 is actually an upgrade to v7 so you should have only that
version on your computer.

Go to Start menu > All Programs and use the uninstall in the Legacy folder
there. You should have a folder. If it's not there, then Legacy has already
been uninstalled, although the uninstall does retain the c;\Legacy folder
to protect your data.

There's also an uninstall option in the c:\Legacy folder on your hard
drive, as long as Legacy hasn't already been uninstalled.



Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Fri, Dec 13, 2013 at 9:58 PM, Judith  wrote:

> I want to uninstall Legacy 7 and 7.5 from my computer.  I have gone to the
> LegacyFamilyTree site, to troubleshoot, categories, Install/Uninstall and
> followed the directions, but it doesn’t uninstall, I keep getting the error
> message ‘INSTALL.LOG.FILE. missing.  I went to step 2, and deleted the
> Legacy.exe, still no luck.
>
>
>
> I went to Windows 7 Control Panel, Uninstall, it’s not listed.
>
>
>
> I went to ‘All Programs’, Legacy to see if there was a drop down folder
> attached, there is no drop down folder, it only opens the program.  Do I
> have to use a 3rd party uninstall tool?
>
> Judith
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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blog (http://news.LegacyFamilyTree.com).
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[LegacyUG] Uninstalling Legacy 7.5

2013-12-13 Thread Judith
I want to uninstall Legacy 7 and 7.5 from my computer.  I have gone to the
LegacyFamilyTree site, to troubleshoot, categories, Install/Uninstall and
followed the directions, but it doesn't uninstall, I keep getting the error
message 'INSTALL.LOG.FILE. missing.  I went to step 2, and deleted the
Legacy.exe, still no luck.



I went to Windows 7 Control Panel, Uninstall, it's not listed.



I went to 'All Programs', Legacy to see if there was a drop down folder
attached, there is no drop down folder, it only opens the program.  Do I
have to use a 3rd party uninstall tool?

Judith




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp