RE: [LegacyUG] Uninstalling Legacy 7.5
Thank you for all the support on uninstalling Legacy7.5. I just went ahead and deleted 7.5, then I did a registry clean, I hope that solves the problem. This does seem to be a problem with Legacy uninstall, otherwise Legacyfamilytree.com would not have a troubleshoot tutorial on site to walk you through the process. Judith -Original Message- From: grayscot2 [mailto:graysc...@gmail.com] Sent: Saturday, December 14, 2013 2:40 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 We've had a number of people with uninstalling problems of this kind just since I've been on. Whether that is a problem caused by Legacy or users own configurations, it is a problem for a number of users even if they form a small minority. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Uninstalling Legacy 7.5
Don, Ron, et al, As someone who still has Legacy 6 installed... I may not be the proper person to talk about uninstall processes, but I do think that some of the enhancements in L8 were to improve these basic system functions. Legacy had basically not done much to improve how it organized data, did installs or uninstalls since the Win98 era. Getting this aspect of L8 up to speed was a major under the cover features of L8. In fact, for most folks pre-L8, installing the next version of Legacy effectively uninstalled the older version. The fact that L8 has moved to a new location in the file system means that the installer cannot just over-write the old files and the old registry entries. With L8, it is more complicated. I do not know what everyone's rush to uninstall L8 is. As a tester, I have been using L8 now for real genealogy, but I still have not moved all of my (many) research files to L8. ...not because I do not trust L8, because I have not had time to rethink how I want to organize my data. L8 just gives me more options. Further, I run with almost 250 custom Event Definitions. Re-working them for the new features of L8 takes time I do not have an abundance of. AND... I like to be able to run similar tools in both versions to assure myself that no functional regressions have taken place that I did not expect from the documentation. Yes, we will still find a few. ;-) With L8, Legacy is now shipping a Remove tool. It is a full fledged clean Legacy 8 off your PC tool. We used a variety of that during test to assure when we were testing we had a clean system. L8 is better. L7 is basically frozen. john. At 05:50 PM 12/14/2013, Don Hanson wrote: Ron, I sort of agree questioning what tech support is supposed to admit. But, your logic is flawed. Numbers may not tell the story that you assume. Windows 7 may need to be installed/uninstalled by an account with admin privileges, the same  is true of Windows 8 and 8.1. A limited account may not have the ârightsâ to install or delete certain files in certain directories. Thatâs not an issue of the program, but sheer number of complaints may not give a clear picture, either. I donât know the number of people who for one reason or another run with full administrator privileges, but it could certainly skew the stats if UAC or ownership of a file or directory were an issue. A required read for Business Management majors was âHow to Lie with Statisticsâ Published in 1973, the cautionary tales still ring true. Itâs actually a good read and free at: https://archive.org/details/HowToLieWithStatistics Don From: Ron Bernier [ mailto:ronaldbern...@bernfrin.net] Sent: Saturday, December 14, 2013 4:13 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 What is tech support supposed to admit. When the majority of users have been able to uninstall 7.xx without any issue, I fail to see what tech support is supposed to admit. It always amuses me when one out of X number of users have a problem with an uninstall (or install) and automatically it is the fault of the developer. I would venture to say, if it was a deficiency in the installer/uninstaller the developer is using, then there would be a much greater percentage of people complaining about problems. That does not seem to be the case. On Saturday, December 14, 2013, grayscot2 wrote: It's not about where 7.5 and 8 install their files. 7.5 has a known problem. When you hit uninstall on the Control Panel, it hangs. If you wait a while then click again it tells you to wait or disappears. It may uninstall some files--certainly the install.log. But then uninstalling in Control Panel or in Programs will not work without install.log. Re-installing returns install.log, but even then Control Panel, even uninstall.exe wouldn't work for me and I had to re-install AGAIN to get install.log back. Only when I used unwise.exe and Custom with an install.log present was I able to rid of the thing. My guess is that like myself and others, that's what Judith is up against. Tech Support doesn't seem to know or admit this yet. From: Sherry/Support [she...@legacyfamilytree.com] Sent: Saturday, December 14, 2013 02:52 PM To: legacyusergroup@legacyusers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 v7.5 is an up*date* to v7 and installed right over v7, like any other update. There should be only one folder - c:\Legacy - unless she circumvented the standard install or update. v8 goes to the c:\Program Files folder. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < graysc...@gmail.com > wrote: Sherry/Judith I think her problem is that 7.5 is not uninstalled yet, just 7, unless I'm wrong about that. Even if she deletes the 7.5 folders and runs cc, my experience is that it will leave junk th
RE: [LegacyUG] Uninstalling Legacy 7.5
Ron, I sort of agree questioning what tech support is supposed to admit. But, your logic is flawed. Numbers may not tell the story that you assume. Windows 7 may need to be installed/uninstalled by an account with admin privileges, the same is true of Windows 8 and 8.1. A limited account may not have the ‘rights’ to install or delete certain files in certain directories. That’s not an issue of the program, but sheer number of complaints may not give a clear picture, either. I don’t know the number of people who for one reason or another run with full administrator privileges, but it could certainly skew the stats if UAC or ownership of a file or directory were an issue. A required read for Business Management majors was ‘How to Lie with Statistics’ Published in 1973, the cautionary tales still ring true. It’s actually a good read and free at: https://archive.org/details/HowToLieWithStatistics Don From: Ron Bernier [mailto:ronaldbern...@bernfrin.net] Sent: Saturday, December 14, 2013 4:13 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 What is tech support supposed to admit. When the majority of users have been able to uninstall 7.xx without any issue, I fail to see what tech support is supposed to admit. It always amuses me when one out of X number of users have a problem with an uninstall (or install) and automatically it is the fault of the developer. I would venture to say, if it was a deficiency in the installer/uninstaller the developer is using, then there would be a much greater percentage of people complaining about problems. That does not seem to be the case. On Saturday, December 14, 2013, grayscot2 wrote: It's not about where 7.5 and 8 install their files. 7.5 has a known problem. When you hit uninstall on the Control Panel, it hangs. If you wait a while then click again it tells you to wait or disappears. It may uninstall some files--certainly the install.log. But then uninstalling in Control Panel or in Programs will not work without install.log. Re-installing returns install.log, but even then Control Panel, even uninstall.exe wouldn't work for me and I had to re-install AGAIN to get install.log back. Only when I used unwise.exe and Custom with an install.log present was I able to rid of the thing. My guess is that like myself and others, that's what Judith is up against. Tech Support doesn't seem to know or admit this yet. From: Sherry/Support [she...@legacyfamilytree.com ] Sent: Saturday, December 14, 2013 02:52 PM To: legacyusergroup@legacyusers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 v7.5 is an up*date* to v7 and installed right over v7, like any other update. There should be only one folder - c:\Legacy - unless she circumvented the standard install or update. v8 goes to the c:\Program Files folder. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < graysc...@gmail.com > wrote: Sherry/Judith I think her problem is that 7.5 is not uninstalled yet, just 7, unless I'm wrong about that. Even if she deletes the 7.5 folders and runs cc, my experience is that it will leave junk that may not affect L8 but will affect the running of her machine down the line. If she has 7.5, do a re-install of that to get an install.log, then use unwise.exe to uninstall, custom option, ok all requests to uninstall all features. Her data files will not be affected, but never hurts to copy somewhere else. Prescott Smith presku...@yahoo.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp -- Ron Bernier Woonsocket, RI Leg
Re: [LegacyUG] Uninstalling Legacy 7.5
We've had a number of people with uninstalling problems of this kind just since I've been on. Whether that is a problem caused by Legacy or users own configurations, it is a problem for a number of users even if they form a small minority. From: Ron Bernier [ronaldbern...@bernfrin.net] Sent: Saturday, December 14, 2013 04:13 PM To: legacyusergroup@legacyusers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 What is tech support supposed to admit. When the majority of users have been able to uninstall 7.xx without any issue, I fail to see what tech support is supposed to admit. It always amuses me when one out of X number of users have a problem with an uninstall (or install) and automatically it is the fault of the developer. I would venture to say, if it was a deficiency in the installer/uninstaller the developer is using, then there would be a much greater percentage of people complaining about problems. That does not seem to be the case. On Saturday, December 14, 2013, grayscot2 wrote: It's not about where 7.5 and 8 install their files. 7.5 has a known problem. When you hit uninstall on the Control Panel, it hangs. If you wait a while then click again it tells you to wait or disappears. It may uninstall some files--certainly the install.log. But then uninstalling in Control Panel or in Programs will not work without install.log. Re-installing returns install.log, but even then Control Panel, even uninstall.exe wouldn't work for me and I had to re-install AGAIN to get install.log back. Only when I used unwise.exe and Custom with an install.log present was I able to rid of the thing. My guess is that like myself and others, that's what Judith is up against. Tech Support doesn't seem to know or admit this yet. From: Sherry/Support [ she...@legacyfamilytree.com ] Sent: Saturday, December 14, 2013 02:52 PM To: legacyusergroup@legacyusers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 v7.5 is an up*date* to v7 and installed right over v7, like any other update. There should be only one folder - c:\Legacy - unless she circumvented the standard install or update. v8 goes to the c:\Program Files folder. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < graysc...@gmail.com > wrote: Sherry/Judith I think her problem is that 7.5 is not uninstalled yet, just 7, unless I'm wrong about that. Even if she deletes the 7.5 folders and runs cc, my experience is that it will leave junk that may not affect L8 but will affect the running of her machine down the line. If she has 7.5, do a re-install of that to get an install.log, then use unwise.exe to uninstall, custom option, ok all requests to uninstall all features. Her data files will not be affected, but never hurts to copy somewhere else. Prescott Smith presku...@yahoo.com --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Uninstalling Legacy 7.5
It might be helpful for support to know that this has been a problem for some. I saw a similar sequence of events when I was uninstalling version 7.5 -- I think last week. Running the program 'unwise.exe' is what finished the job for me. The version 8 program appears to pick up some settings from version 7.5 during it's initial install, but I presume that this would not have a bearing on what happens when we mess with 7.5 after that. I afterward re-installed version 7.5, and it works okay. However, since I am now having trouble getting version 8 LFS to work properly, I'm thinking it's probably time to let v7.5 go for good. You would, no doubt, agree, but it has considerable sentimental value.:-) Joseph Leavitt On 12/14/2013 1:33 PM, grayscot2 wrote: > It's not about where 7.5 and 8 install their files. > > 7.5 has a known problem. When you hit uninstall on the Control Panel, > it hangs. If you wait a while then click again it tells you to wait or > disappears. It may uninstall some files--certainly the install.log. But > then uninstalling in Control Panel or in Programs will not work without > install.log. Re-installing returns install.log, but even then Control Panel, > even uninstall.exe wouldn't work for me and I had to re-install AGAIN to get > install.log back. Only when I used unwise.exe and Custom with an install.log > present was I able to rid of the thing. My guess is that like myself and > others, that's what Judith is up against. Tech Support doesn't seem to know > or admit this yet. > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Uninstalling Legacy 7.5
What is tech support supposed to admit. When the majority of users have been able to uninstall 7.xx without any issue, I fail to see what tech support is supposed to admit. It always amuses me when one out of X number of users have a problem with an uninstall (or install) and automatically it is the fault of the developer. I would venture to say, if it was a deficiency in the installer/uninstaller the developer is using, then there would be a much greater percentage of people complaining about problems. That does not seem to be the case. On Saturday, December 14, 2013, grayscot2 wrote: > It's not about where 7.5 and 8 install their files. > > 7.5 has a known problem. When you hit uninstall on the Control > Panel, it hangs. If you wait a while then click again it tells you to wait > or disappears. It may uninstall some files--certainly the install.log. > But then uninstalling in Control Panel or in Programs will not work > without install.log. Re-installing returns install.log, but even then > Control Panel, even uninstall.exe wouldn't work for me and I had to > re-install AGAIN to get install.log back. Only when I used unwise.exe and > Custom with an install.log present was I able to rid of the thing. My > guess is that like myself and others, that's what Judith is up against. > Tech Support doesn't seem to know or admit this yet. > > > > > > From: Sherry/Support [she...@legacyfamilytree.com ] > Sent: Saturday, December 14, 2013 02:52 PM > To: legacyusergroup@legacyusers.com > Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 > > v7.5 is an up*date* to v7 and installed right over v7, like any other > update. There should be only one folder - c:\Legacy - unless she > circumvented the standard install or update. > > v8 goes to the c:\Program Files folder. > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < > graysc...@gmail.com> wrote: > > Sherry/Judith > > I think her problem is that 7.5 is not uninstalled yet, just 7, > unless I'm wrong about that. Even if she deletes the 7.5 folders and runs > cc, my experience is that it will leave junk that may not affect L8 but > will affect the running of her machine down the line. If she has 7.5, do a > re-install of that to get an install.log, then use unwise.exe to uninstall, > custom option, ok all requests to uninstall all features. Her data files > will not be affected, but never hurts to copy somewhere else. > > Prescott Smith presku...@yahoo.com > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > --- > This email is free from viruses and malware because avast! Antivirus > protection is active. > http://www.avast.com > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > -- Ron Bernier Woonsocket, RI Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Uninstalling Legacy 7.5
It's not about where 7.5 and 8 install their files. 7.5 has a known problem. When you hit uninstall on the Control Panel, it hangs. If you wait a while then click again it tells you to wait or disappears. It may uninstall some files--certainly the install.log. But then uninstalling in Control Panel or in Programs will not work without install.log. Re-installing returns install.log, but even then Control Panel, even uninstall.exe wouldn't work for me and I had to re-install AGAIN to get install.log back. Only when I used unwise.exe and Custom with an install.log present was I able to rid of the thing. My guess is that like myself and others, that's what Judith is up against. Tech Support doesn't seem to know or admit this yet. From: Sherry/Support [she...@legacyfamilytree.com] Sent: Saturday, December 14, 2013 02:52 PM To: legacyusergroup@legacyusers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 v7.5 is an up*date* to v7 and installed right over v7, like any other update. There should be only one folder - c:\Legacy - unless she circumvented the standard install or update. v8 goes to the c:\Program Files folder. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < graysc...@gmail.com > wrote: Sherry/Judith I think her problem is that 7.5 is not uninstalled yet, just 7, unless I'm wrong about that. Even if she deletes the 7.5 folders and runs cc, my experience is that it will leave junk that may not affect L8 but will affect the running of her machine down the line. If she has 7.5, do a re-install of that to get an install.log, then use unwise.exe to uninstall, custom option, ok all requests to uninstall all features. Her data files will not be affected, but never hurts to copy somewhere else. Prescott Smith presku...@yahoo.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Uninstalling Legacy 7.5
v7.5 is an up*date* to v7 and installed right over v7, like any other update. There should be only one folder - c:\Legacy - unless she circumvented the standard install or update. v8 goes to the c:\Program Files folder. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 wrote: > Sherry/Judith > > I think her problem is that 7.5 is not uninstalled yet, just 7, > unless I'm wrong about that. Even if she deletes the 7.5 folders and runs > cc, my experience is that it will leave junk that may not affect L8 but > will affect the running of her machine down the line. If she has 7.5, do a > re-install of that to get an install.log, then use unwise.exe to uninstall, > custom option, ok all requests to uninstall all features. Her data files > will not be affected, but never hurts to copy somewhere else. > > > Prescott Smithpresku...@yahoo.com > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Uninstalling Legacy 7.5
Sherry/Judith I think her problem is that 7.5 is not uninstalled yet, just 7, unless I'm wrong about that. Even if she deletes the 7.5 folders and runs cc, my experience is that it will leave junk that may not affect L8 but will affect the running of her machine down the line. If she has 7.5, do a re-install of that to get an install.log, then use unwise.exe to uninstall, custom option, ok all requests to uninstall all features. Her data files will not be affected, but never hurts to copy somewhere else. Prescott Smithpresku...@yahoo.com From: Sherry/Support [she...@legacyfamilytree.com] Sent: Saturday, December 14, 2013 01:47 PM To: legacyusergroup@legacyusers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 Legacy v7 and v8 have different install folders. v7.5 won't install over v8. I recommend CCleaner by Piriform for cleaning out the registry, but the Legacy uninstall generally does a pretty good job of doing that. Judith, after uninstalling Legacy, the c:\Legacy folder remains in order to protect your data, saved settings, media, webpages, etc - anything that was changed or added during your use of Legacy is not deleted. If you're sure that everything is out of the c:\Legacy folder that you want to save, just delete the folder. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Dec 14, 2013 at 11:09 AM, grayscot2 < graysc...@gmail.com > wrote: Judith, My experience with manual deletions and then trying to "clean" the registry has not been good. If you still have 7.4 or can get it from Legacy, I would follow the same route you just did. Maybe even if you have to re-install Legacy 7 over it to get the install.log file back. - Prescott Smith presku...@yahoo.com From: Judith [ judithsfamilyt...@gmail.com ] Sent: Saturday, December 14, 2013 01:00 PM To: legacyusergroup@legacyusers.com Subject: RE: [LegacyUG] Uninstalling Legacy 7.5 I reinstalled Legacy 7, and was able to uninstall it. However, I still have Legacy 7.4 in my C:drive with no INSTALL.LOG.FILE, is there a solution. If I delete it all, all the files under Legacy in the C:drive and then clean the registry, would that do it? Or can I manually delete the Legacy registry files. I don't want to mess up legacy 8, but I can reinstall that if needed. Judith Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Uninstalling Legacy 7.5
Legacy v7 and v8 have different install folders. v7.5 won't install over v8. I recommend CCleaner by Piriform for cleaning out the registry, but the Legacy uninstall generally does a pretty good job of doing that. Judith, after uninstalling Legacy, the c:\Legacy folder remains in order to protect your data, saved settings, media, webpages, etc - anything that was changed or added during your use of Legacy is not deleted. If you're sure that everything is out of the c:\Legacy folder that you want to save, just delete the folder. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Dec 14, 2013 at 11:09 AM, grayscot2 wrote: > Judith, > > My experience with manual deletions and then trying to "clean" the > registry has not been good. If you still have 7.4 or can get it from > Legacy, I would follow the same route you just did. Maybe even if you have > to re-install Legacy 7 over it to get the install.log file back. > > - > Prescott Smith presku...@yahoo.com > > > > > > From: Judith [judithsfamilyt...@gmail.com] > Sent: Saturday, December 14, 2013 01:00 PM > To: legacyusergroup@legacyusers.com > Subject: RE: [LegacyUG] Uninstalling Legacy 7.5 > > I reinstalled Legacy 7, and was able to uninstall it. However, I still > have Legacy 7.4 in my C:drive with no INSTALL.LOG.FILE, is there a > solution. If I delete it all, all the files under Legacy in the C:drive and > then clean the registry, would that do it? Or can I manually delete the > Legacy registry files. I don't want to mess up legacy 8, but I can > reinstall that if needed. > Judith > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Uninstalling Legacy 7.5
Judith, My experience with manual deletions and then trying to "clean" the registry has not been good. If you still have 7.4 or can get it from Legacy, I would follow the same route you just did. Maybe even if you have to re-install Legacy 7 over it to get the install.log file back. - Prescott Smith presku...@yahoo.com From: Judith [judithsfamilyt...@gmail.com] Sent: Saturday, December 14, 2013 01:00 PM To: legacyusergroup@legacyusers.com Subject: RE: [LegacyUG] Uninstalling Legacy 7.5 I reinstalled Legacy 7, and was able to uninstall it. However, I still have Legacy 7.4 in my C:drive with no INSTALL.LOG.FILE, is there a solution. If I delete it all, all the files under Legacy in the C:drive and then clean the registry, would that do it? Or can I manually delete the Legacy registry files. I don't want to mess up legacy 8, but I can reinstall that if needed. Judith -Original Message- From: grayscot2 [mailto:graysc...@gmail.com] Sent: Saturday, December 14, 2013 5:46 AM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] Uninstalling Legacy 7.5 Judith, You have to have an install.log to get it uninstalled. The only way I know to get it is to re-install 7.5, then go to the program folder, check to see that is there and click unwise.exe. If you are given options to uninstall--auto or custom, choose custom and ok each further uninstall option. Prescott Smith presku...@yahoo.com From: Judith [judithsfamilyt...@gmail.com] Sent: Saturday, December 14, 2013 12:45 AM To: legacyusergroup@legacyusers.com Subject: RE: [LegacyUG] Uninstalling Legacy 7.5 Sherry, Thank you for responding. I now have Legacy8 and would just like to uninstall Legacy 7.5. As mentioned, the start menu does not have any subfolders under the Legacy program folder, so no uninstall link is there. In c:Legacy folder on my hard drive, I have tried the uninstall and get the message ‘INSTALL.LOG.FILE.missing. I went through the instructions on-line at Legacyfamilytree. There is an uninstaller I can download from another source, I was hoping there was a solution from Legacy. Judith From: Sherry/Support [mailto:she...@legacyfamilytree.com] Sent: Friday, December 13, 2013 10:28 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 Legacy v7.5 is actually an upgrade to v7 so you should have only that version on your computer. Go to Start menu > All Programs and use the uninstall in the Legacy folder there. You should have a folder. If it's not there, then Legacy has already been uninstalled, although the uninstall does retain the c;\Legacy folder to protect your data. There's also an uninstall option in the c:\Legacy folder on your hard drive, as long as Legacy hasn't already been uninstalled. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 13, 2013 at 9:58 PM, Judith < judithsfamilyt...@gmail.com > wrote: I want to uninstall Legacy 7 and 7.5 from my computer. I have gone to the LegacyFamilyTree site, to troubleshoot, categories, Install/Uninstall and followed the directions, but it doesn’t uninstall, I keep getting the error message ‘INSTALL.LOG.FILE. missing. I went to step 2, and deleted the Legacy.exe, still no luck. I went to Windows 7 Control Panel, Uninstall, it’s not listed. I went to ‘All Programs’, Legacy to see if there was a drop down folder attached, there is no drop down folder, it only opens the program. Do I have to use a 3rd party uninstall tool? Judith Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook ( http://www.facebook.com/LegacyFamilyTree ) and on our blog ( http://news.LegacyFamilyTree.com ). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook ( http://www.facebook.com/LegacyFamilyTree ) and on our blog ( http://news.LegacyFamilyTree.com ). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.
RE: [LegacyUG] Uninstalling Legacy 7.5
I reinstalled Legacy 7, and was able to uninstall it. However, I still have Legacy 7.4 in my C:drive with no INSTALL.LOG.FILE, is there a solution. If I delete it all, all the files under Legacy in the C:drive and then clean the registry, would that do it? Or can I manually delete the Legacy registry files. I don't want to mess up legacy 8, but I can reinstall that if needed. Judith -Original Message- From: grayscot2 [mailto:graysc...@gmail.com] Sent: Saturday, December 14, 2013 5:46 AM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] Uninstalling Legacy 7.5 Judith, You have to have an install.log to get it uninstalled. The only way I know to get it is to re-install 7.5, then go to the program folder, check to see that is there and click unwise.exe. If you are given options to uninstall--auto or custom, choose custom and ok each further uninstall option. Prescott Smith presku...@yahoo.com From: Judith [judithsfamilyt...@gmail.com] Sent: Saturday, December 14, 2013 12:45 AM To: legacyusergroup@legacyusers.com Subject: RE: [LegacyUG] Uninstalling Legacy 7.5 Sherry, Thank you for responding. I now have Legacy8 and would just like to uninstall Legacy 7.5. As mentioned, the start menu does not have any subfolders under the Legacy program folder, so no uninstall link is there. In c:Legacy folder on my hard drive, I have tried the uninstall and get the message ‘INSTALL.LOG.FILE.missing. I went through the instructions on-line at Legacyfamilytree. There is an uninstaller I can download from another source, I was hoping there was a solution from Legacy. Judith From: Sherry/Support [mailto:she...@legacyfamilytree.com] Sent: Friday, December 13, 2013 10:28 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 Legacy v7.5 is actually an upgrade to v7 so you should have only that version on your computer. Go to Start menu > All Programs and use the uninstall in the Legacy folder there. You should have a folder. If it's not there, then Legacy has already been uninstalled, although the uninstall does retain the c;\Legacy folder to protect your data. There's also an uninstall option in the c:\Legacy folder on your hard drive, as long as Legacy hasn't already been uninstalled. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 13, 2013 at 9:58 PM, Judith < judithsfamilyt...@gmail.com > wrote: I want to uninstall Legacy 7 and 7.5 from my computer. I have gone to the LegacyFamilyTree site, to troubleshoot, categories, Install/Uninstall and followed the directions, but it doesn’t uninstall, I keep getting the error message ‘INSTALL.LOG.FILE. missing. I went to step 2, and deleted the Legacy.exe, still no luck. I went to Windows 7 Control Panel, Uninstall, it’s not listed. I went to ‘All Programs’, Legacy to see if there was a drop down folder attached, there is no drop down folder, it only opens the program. Do I have to use a 3rd party uninstall tool? Judith Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook ( http://www.facebook.com/LegacyFamilyTree ) and on our blog ( http://news.LegacyFamilyTree.com ). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTr
RE: [LegacyUG] Uninstalling Legacy 7.5
Judith, You have to have an install.log to get it uninstalled. The only way I know to get it is to re-install 7.5, then go to the program folder, check to see that is there and click unwise.exe. If you are given options to uninstall--auto or custom, choose custom and ok each further uninstall option. Prescott Smith presku...@yahoo.com From: Judith [judithsfamilyt...@gmail.com] Sent: Saturday, December 14, 2013 12:45 AM To: legacyusergroup@legacyusers.com Subject: RE: [LegacyUG] Uninstalling Legacy 7.5 Sherry, Thank you for responding. I now have Legacy8 and would just like to uninstall Legacy 7.5. As mentioned, the start menu does not have any subfolders under the Legacy program folder, so no uninstall link is there. In c:Legacy folder on my hard drive, I have tried the uninstall and get the message ‘INSTALL.LOG.FILE.missing. I went through the instructions on-line at Legacyfamilytree. There is an uninstaller I can download from another source, I was hoping there was a solution from Legacy. Judith From: Sherry/Support [mailto:she...@legacyfamilytree.com] Sent: Friday, December 13, 2013 10:28 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 Legacy v7.5 is actually an upgrade to v7 so you should have only that version on your computer. Go to Start menu > All Programs and use the uninstall in the Legacy folder there. You should have a folder. If it's not there, then Legacy has already been uninstalled, although the uninstall does retain the c;\Legacy folder to protect your data. There's also an uninstall option in the c:\Legacy folder on your hard drive, as long as Legacy hasn't already been uninstalled. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 13, 2013 at 9:58 PM, Judith < judithsfamilyt...@gmail.com > wrote: I want to uninstall Legacy 7 and 7.5 from my computer. I have gone to the LegacyFamilyTree site, to troubleshoot, categories, Install/Uninstall and followed the directions, but it doesn’t uninstall, I keep getting the error message ‘INSTALL.LOG.FILE. missing. I went to step 2, and deleted the Legacy.exe, still no luck. I went to Windows 7 Control Panel, Uninstall, it’s not listed. I went to ‘All Programs’, Legacy to see if there was a drop down folder attached, there is no drop down folder, it only opens the program. Do I have to use a 3rd party uninstall tool? Judith Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook ( http://www.facebook.com/LegacyFamilyTree ) and on our blog ( http://news.LegacyFamilyTree.com ). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Uninstalling Legacy 7.5
Sherry, Thank you for responding. I now have Legacy8 and would just like to uninstall Legacy 7.5. As mentioned, the start menu does not have any subfolders under the Legacy program folder, so no uninstall link is there. In c:Legacy folder on my hard drive, I have tried the uninstall and get the message ‘INSTALL.LOG.FILE.missing. I went through the instructions on-line at Legacyfamilytree. There is an uninstaller I can download from another source, I was hoping there was a solution from Legacy. Judith From: Sherry/Support [mailto:she...@legacyfamilytree.com] Sent: Friday, December 13, 2013 10:28 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 Legacy v7.5 is actually an upgrade to v7 so you should have only that version on your computer. Go to Start menu > All Programs and use the uninstall in the Legacy folder there. You should have a folder. If it's not there, then Legacy has already been uninstalled, although the uninstall does retain the c;\Legacy folder to protect your data. There's also an uninstall option in the c:\Legacy folder on your hard drive, as long as Legacy hasn't already been uninstalled. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 13, 2013 at 9:58 PM, Judith wrote: I want to uninstall Legacy 7 and 7.5 from my computer. I have gone to the LegacyFamilyTree site, to troubleshoot, categories, Install/Uninstall and followed the directions, but it doesn’t uninstall, I keep getting the error message ‘INSTALL.LOG.FILE. missing. I went to step 2, and deleted the Legacy.exe, still no luck. I went to Windows 7 Control Panel, Uninstall, it’s not listed. I went to ‘All Programs’, Legacy to see if there was a drop down folder attached, there is no drop down folder, it only opens the program. Do I have to use a 3rd party uninstall tool? Judith Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Uninstalling Legacy 7.5
Legacy v7.5 is actually an upgrade to v7 so you should have only that version on your computer. Go to Start menu > All Programs and use the uninstall in the Legacy folder there. You should have a folder. If it's not there, then Legacy has already been uninstalled, although the uninstall does retain the c;\Legacy folder to protect your data. There's also an uninstall option in the c:\Legacy folder on your hard drive, as long as Legacy hasn't already been uninstalled. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 13, 2013 at 9:58 PM, Judith wrote: > I want to uninstall Legacy 7 and 7.5 from my computer. I have gone to the > LegacyFamilyTree site, to troubleshoot, categories, Install/Uninstall and > followed the directions, but it doesn’t uninstall, I keep getting the error > message ‘INSTALL.LOG.FILE. missing. I went to step 2, and deleted the > Legacy.exe, still no luck. > > > > I went to Windows 7 Control Panel, Uninstall, it’s not listed. > > > > I went to ‘All Programs’, Legacy to see if there was a drop down folder > attached, there is no drop down folder, it only opens the program. Do I > have to use a 3rd party uninstall tool? > > Judith > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
