Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-13 Thread Brian/Support
There is a work around in build 361 Bill. As one other poster indicated
you can place the source on the source clipboard in Legacy 8, pasting
from the clipboard will work to add a new source.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com


On 13/12/2013 1:36 AM, William Boswell wrote:
 It should work like it did before the latest update.  The only workaround 
 that is working now is not to update Legacy to the latest version.

 Bill Boswell



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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-13 Thread William Boswell
If it won't create a new source detail then how do I paste it into the 
clipboard?  I'm still using Build 8.0.0.358 which works fine for now.  I'll 
wait until it's fixed before updating.

Thank you.

Bill Boswell

-Original Message-
From: Brian/Support [mailto:br...@legacyfamilytree.com]
Sent: Friday, December 13, 2013 1:12 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

There is a work around in build 361 Bill. As one other poster indicated you can 
place the source on the source clipboard in Legacy 8, pasting from the 
clipboard will work to add a new source.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com


On 13/12/2013 1:36 AM, William Boswell wrote:
 It should work like it did before the latest update.  The only workaround 
 that is working now is not to update Legacy to the latest version.

 Bill Boswell



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-13 Thread Sherry/Support
What Brian meant was that you enter it into the clipboard and then paste
what's in the Source Clipboard to your event.



Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Fri, Dec 13, 2013 at 11:33 AM, William Boswell whbosw...@gmail.comwrote:

 If it won't create a new source detail then how do I paste it into the
 clipboard?  I'm still using Build 8.0.0.358 which works fine for now.  I'll
 wait until it's fixed before updating.

 Thank you.

 Bill Boswell

 -Original Message-
 From: Brian/Support [mailto:br...@legacyfamilytree.com]
 Sent: Friday, December 13, 2013 1:12 PM
 To: LegacyUserGroup@LegacyUsers.com
 Subject: Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

 There is a work around in build 361 Bill. As one other poster indicated
 you can place the source on the source clipboard in Legacy 8, pasting from
 the clipboard will work to add a new source.

 Brian
 Customer Support
 Millennia Corporation
 br...@legacyfamilytree.com
 http://www.LegacyFamilyTree.com





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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-13 Thread Cathy Pinner
Bill,
Copying an existing source and detail to the Source Clipboard is only
one way to populate the Source Clipboard and not the major way.

Open the Source Clipboard using the triangle and use the link to
choose your Master Source then fill in the Detail then Save.

Then it is ready to be applied to whatever fields you want and as
many people as appropriate.

If different people require different details, set it to prompt for
detail each time. I have this on by default as I prefer to check that
I'm adding the source I think I am. That's because I too easily get
distracted from one source to check another ;-)

Cathy

At 03:33 AM 14/12/2013, you wrote:
If it won't create a new source detail then how do I paste it into
the clipboard?  I'm still using Build 8.0.0.358 which works fine for
now.  I'll wait until it's fixed before updating.

Thank you.

Bill Boswell

-Original Message-
From: Brian/Support [mailto:br...@legacyfamilytree.com]
Sent: Friday, December 13, 2013 1:12 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

There is a work around in build 361 Bill. As one other poster
indicated you can place the source on the source clipboard in Legacy
8, pasting from the clipboard will work to add a new source.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com


On 13/12/2013 1:36 AM, William Boswell wrote:
  It should work like it did before the latest update.  The only
 workaround that is working now is not to update Legacy to the latest version.
 
  Bill Boswell




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-13 Thread Brian/Support
1. You can open the clipboard and set up the source and details there
without copying from an existing entry. This is the method Geoff uses in
all his watch Geoff live webinares. Once you have it on the clipboard
you can paste.

2. You can temporarily add the source to an event which has no sources
(that works), copy that source to the clipboard, paste it to the correct
event which has an existing source (This is the bug that need to be
fixed, you cannot add a new source using the normal method to one which
has an existing source) then remove the source from the temporary event.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com


On 13/12/2013 2:33 PM, William Boswell wrote:
 If it won't create a new source detail then how do I paste it into the 
 clipboard?  I'm still using Build 8.0.0.358 which works fine for now.  I'll 
 wait until it's fixed before updating.

 Thank you.

 Bill Boswell

 -Original Message-
 From: Brian/Support [mailto:br...@legacyfamilytree.com]
 Sent: Friday, December 13, 2013 1:12 PM
 To: LegacyUserGroup@LegacyUsers.com
 Subject: Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

 There is a work around in build 361 Bill. As one other poster indicated you 
 can place the source on the source clipboard in Legacy 8, pasting from the 
 clipboard will work to add a new source.

 Brian
 Customer Support
 Millennia Corporation
 br...@legacyfamilytree.com
 http://www.LegacyFamilyTree.com


 On 13/12/2013 1:36 AM, William Boswell wrote:
 It should work like it did before the latest update.  The only workaround 
 that is working now is not to update Legacy to the latest version.

 Bill Boswell



 Legacy User Group guidelines:
 http://www.LegacyFamilyTree.com/Etiquette.asp
 Archived messages after Nov. 21 2009:
 http://www.mail-archive.com/legacyusergroup@legacyusers.com/
 Archived messages from old mail server - before Nov. 21 2009:
 http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
 Online technical support: http://www.LegacyFamilyTree.com/Help.asp
 Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
 our blog (http://news.LegacyFamilyTree.com).
 To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp





 Legacy User Group guidelines:
 http://www.LegacyFamilyTree.com/Etiquette.asp
 Archived messages after Nov. 21 2009:
 http://www.mail-archive.com/legacyusergroup@legacyusers.com/
 Archived messages from old mail server - before Nov. 21 2009:
 http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
 Online technical support: http://www.LegacyFamilyTree.com/Help.asp
 Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
 our blog (http://news.LegacyFamilyTree.com).
 To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp






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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-13 Thread William Boswell
Thanks, but I'll wait for the next build release.  I'm not using the current 
one since it looks like other people are having different problems with it.  
I'm already using the previous build and it works just fine without any 
problems.

Bill Boswell

-Original Message-
From: Cathy Pinner [mailto:genea...@gmail.com]
Sent: Friday, December 13, 2013 6:34 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

Bill,
Copying an existing source and detail to the Source Clipboard is only one way 
to populate the Source Clipboard and not the major way.

Open the Source Clipboard using the triangle and use the link to choose your 
Master Source then fill in the Detail then Save.

Then it is ready to be applied to whatever fields you want and as many people 
as appropriate.

If different people require different details, set it to prompt for detail each 
time. I have this on by default as I prefer to check that I'm adding the source 
I think I am. That's because I too easily get distracted from one source to 
check another ;-)

Cathy

At 03:33 AM 14/12/2013, you wrote:
If it won't create a new source detail then how do I paste it into the
clipboard?  I'm still using Build 8.0.0.358 which works fine for now.
I'll wait until it's fixed before updating.

Thank you.

Bill Boswell

-Original Message-
From: Brian/Support [mailto:br...@legacyfamilytree.com]
Sent: Friday, December 13, 2013 1:12 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

There is a work around in build 361 Bill. As one other poster indicated
you can place the source on the source clipboard in Legacy 8, pasting
from the clipboard will work to add a new source.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com


On 13/12/2013 1:36 AM, William Boswell wrote:
  It should work like it did before the latest update.  The only
 workaround that is working now is not to update Legacy to the latest version.
 
  Bill Boswell




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp





Legacy User Group guidelines:
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Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread William Boswell
I tried uninstalling Legacy 8 and it only uninstalled the log file like Legacy 
7.5 does while leaving the program files intact.



Fortunately I did a system backup last night so I was able to restore my system 
that has Legacy 8 Build: 8.0.0.358.  This version works without this problem of 
not being able to create new Source Details.  The problem started in Build 
8.0.0.361.



Bill Boswell



From: William Boswell [mailto:whbosw...@gmail.com]
Sent: Thursday, December 12, 2013 2:14 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] New Source Detail Not Being Created (Legacy 8)



After updating Legacy 8, I tried to add a new Detail for the 1940 Census.  The 
steps taken were:



1) I selected alternate name to begin the process of adding the 1940 census.  I 
selected the Source Citation icon, then selected Cite a Master Source.

2) Under Master Source List, I selected the 1940 Census.

3) Under Add the Source Detail, I input my information for Detail Information, 
Text/Comments and Media then selected Save.



The new item did not appear on the list.  I tried this twice and both times it 
didn't work.  It was working prior to the update.  Fortunately I haven't added 
much so I can go back to the version before this one which I just downloaded 
last night.



Bill Boswell







Legacy User Group guidelines:
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Archived messages after Nov. 21 2009:
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Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread Ron Ferguson

Bill,

I cannot confirm this, I think that I followed your procedure, but here is what 
I did, it is not exact because I did not have similar options available, 
nevertheless I think it follows your method.

1) Selected an individual’s Resident Event on his Information Screen
2) Selected Sources Icon
3) Cite a Master Source
4) Added a Local Tax Digital Image Master Source and filled in some boxes
5) Selected the source created in (4)
6) Added the Details
7) Closed Sources Screen
8) Saved Individual’s Information Screen

The new source was added to the sources for the Residence Event.

Ron Ferguson
http://www.fergys.co.uk//



From: William Boswell
Sent: Thursday, December 12, 2013 9:26 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

I tried uninstalling Legacy 8 and it only uninstalled the log file like Legacy 
7.5 does while leaving the program files intact.



Fortunately I did a system backup last night so I was able to restore my system 
that has Legacy 8 Build: 8.0.0.358.  This version works without this problem of 
not being able to create new Source Details.  The problem started in Build 
8.0.0.361.



Bill Boswell



From: William Boswell [mailto:whbosw...@gmail.com]
Sent: Thursday, December 12, 2013 2:14 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] New Source Detail Not Being Created (Legacy 8)



After updating Legacy 8, I tried to add a new Detail for the 1940 Census.  The 
steps taken were:



1) I selected alternate name to begin the process of adding the 1940 census.  I 
selected the Source Citation icon, then selected Cite a Master Source.

2) Under Master Source List, I selected the 1940 Census.

3) Under Add the Source Detail, I input my information for Detail Information, 
Text/Comments and Media then selected Save.



The new item did not appear on the list.  I tried this twice and both times it 
didn't work.  It was working prior to the update.  Fortunately I haven't added 
much so I can go back to the version before this one which I just downloaded 
last night.



Bill Boswell










Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread William Boswell
Build 8.0.0.361 doesn't work for me.  I went to a different person's 
Individual's Information page, clicked on the icon for Sources then clicked on 
Cite a Master Source, created the Detail, and it still didn't work.  When I 
went back to Build 8.0.0.358, I had no problems.  I'll stick with 358 until 
it's fixed.



Bill



From: Ron Ferguson [mailto:ronfergy@tiscali.co.uk]
Sent: Thursday, December 12, 2013 6:04 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)





Bill,



I cannot confirm this, I think that I followed your procedure, but here is what 
I did, it is not exact because I did not have similar options available, 
nevertheless I think it follows your method.



1) Selected an individual’s Resident Event on his Information Screen

2) Selected Sources Icon

3) Cite a Master Source

4) Added a Local Tax Digital Image Master Source and filled in some boxes

5) Selected the source created in (4)

6) Added the Details

7) Closed Sources Screen

8) Saved Individual’s Information Screen



The new source was added to the sources for the Residence Event.



Ron Ferguson

http://www.fergys.co.uk// http://www.fergys.co.uk/







From: William Boswell mailto:whbosw...@gmail.com

Sent: Thursday, December 12, 2013 9:26 PM

To: LegacyUserGroup@LegacyUsers.com

Subject: RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)



I tried uninstalling Legacy 8 and it only uninstalled the log file like Legacy 
7.5 does while leaving the program files intact.



Fortunately I did a system backup last night so I was able to restore my system 
that has Legacy 8 Build: 8.0.0.358.  This version works without this problem of 
not being able to create new Source Details.  The problem started in Build 
8.0.0.361.



Bill Boswell



From: William Boswell [mailto:whbosw...@gmail.com]
Sent: Thursday, December 12, 2013 2:14 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] New Source Detail Not Being Created (Legacy 8)



After updating Legacy 8, I tried to add a new Detail for the 1940 Census.  The 
steps taken were:



1) I selected alternate name to begin the process of adding the 1940 census.  I 
selected the Source Citation icon, then selected Cite a Master Source.

2) Under Master Source List, I selected the 1940 Census.

3) Under Add the Source Detail, I input my information for Detail Information, 
Text/Comments and Media then selected Save.



The new item did not appear on the list.  I tried this twice and both times it 
didn't work.  It was working prior to the update.  Fortunately I haven't added 
much so I can go back to the version before this one which I just downloaded 
last night.



Bill Boswell









Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread Cathy Pinner
Hi Bill,

I can't confirm either.
I tried with both a SourceWriter source and a Basic source.
I tried through the Assigned Sources screen and with the Source Clipboard.
All working fine in build 361

I'm not sure I understand your step one:
I selected alternate name

Do you mean you were trying to add a source to an
AKA or that you went to a  different person in your file?

I'm assuming the later.

Cathy

At 07:03 AM 13/12/2013, you wrote:

Bill,

I cannot confirm this, I think that I followed
your procedure, but here is what I did, it is
not exact because I did not have similar options
available, nevertheless I think it follows your method.

1) Selected an individual’s Resident Event on his Information Screen
2) Selected Sources Icon
3) Cite a Master Source
4) Added a Local Tax Digital Image Master Source and filled in some boxes
5) Selected the source created in (4)
6) Added the Details
7) Closed Sources Screen
8) Saved Individual’s Information Screen

The new source was added to the sources for the Residence Event.

Ron Ferguson
http://www.fergys.co.uk//http://www.fergys.co.uk//



From: mailto:whbosw...@gmail.comWilliam Boswell
Sent: Thursday, December 12, 2013 9:26 PM
To: mailto:LegacyUserGroup@LegacyUsers.comLegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

I tried uninstalling Legacy 8 and it only
uninstalled the log file like Legacy 7.5 does
while leaving the program files intact.

Fortunately I did a system backup last night so
I was able to restore my system that has Legacy
8 Build: 8.0.0.358.  This version works without
this problem of not being able to create new
Source Details.  The problem started in Build 8.0.0.361.

Bill Boswell

From: William Boswell [mailto:whbosw...@gmail.com]
Sent: Thursday, December 12, 2013 2:14 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

After updating Legacy 8, I tried to add a new
Detail for the 1940 Census.  The steps taken were:

1) I selected alternate name to begin the
process of adding the 1940 census.  I selected
the Source Citation icon, then selected Cite a Master Source.
2) Under Master Source List, I selected the 1940 Census.
3) Under Add the Source Detail, I input my
information for Detail Information, Text/Comments and Media then selected Save.

The new item did not appear on the list.  I
tried this twice and both times it didn't
work.  It was working prior to the
update.  Fortunately I haven't added much so I
can go back to the version before this one which I just downloaded last night.

Bill Boswell




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread William Boswell
Yes, I was assigning a source to an alternate name.  That's when I tried three 
times to assign a Source Detail and it wouldn't add one.  I even rebooted and 
tried it again with no success.

-Original Message-
From: Cathy Pinner [mailto:genea...@gmail.com]
Sent: Thursday, December 12, 2013 6:33 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

Hi Bill,

I can't confirm either.
I tried with both a SourceWriter source and a Basic source.
I tried through the Assigned Sources screen and with the Source Clipboard.
All working fine in build 361

I'm not sure I understand your step one:
I selected alternate name

Do you mean you were trying to add a source to an AKA or that you went to a  
different person in your file?

I'm assuming the later.

Cathy





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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread Cathy Pinner
Bill,

Experience shows that what can't be reproduced doesn't get fixed.

Neither Ron nor I have been able to reproduce.

It doesn't mean there isn't a problem for you but
that there will need to be more reports of it not
working so we can find what's different.

There have been some issues in display from time
to time. Did you go elsewhere and return or close
and reopen Legacy to see if it was there then?

I'd hate to see you locked into build 358 forever. VBG

Cathy

At 07:16 AM 13/12/2013, you wrote:
Build 8.0.0.361 doesn't work for me.  I went to
a different person's Individual's Information
page, clicked on the icon for Sources then
clicked on Cite a Master Source, created the
Detail, and it still didn't work.  When I went
back to Build 8.0.0.358, I had no
problems.  I'll stick with 358 until it's fixed.

Bill

From: Ron Ferguson [mailto:ronfergy@tiscali.co.uk]
Sent: Thursday, December 12, 2013 6:04 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)


Bill,

I cannot confirm this, I think that I followed
your procedure, but here is what I did, it is
not exact because I did not have similar options
available, nevertheless I think it follows your method.

1) Selected an individual’s Resident Event on his Information Screen
2) Selected Sources Icon
3) Cite a Master Source
4) Added a Local Tax Digital Image Master Source and filled in some boxes
5) Selected the source created in (4)
6) Added the Details
7) Closed Sources Screen
8) Saved Individual’s Information Screen

The new source was added to the sources for the Residence Event.

Ron Ferguson
http://www.fergys.co.uk/http://www.fergys.co.uk//



From: mailto:whbosw...@gmail.comWilliam Boswell
Sent: Thursday, December 12, 2013 9:26 PM
To: mailto:LegacyUserGroup@LegacyUsers.comLegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

I tried uninstalling Legacy 8 and it only
uninstalled the log file like Legacy 7.5 does
while leaving the program files intact.

Fortunately I did a system backup last night so
I was able to restore my system that has Legacy
8 Build: 8.0.0.358.  This version works without
this problem of not being able to create new
Source Details.  The problem started in Build 8.0.0.361.

Bill Boswell

From: William Boswell
[mailto:whbosw...@gmail.commailto:whbosw...@gmail.com]
Sent: Thursday, December 12, 2013 2:14 PM
To: mailto:LegacyUserGroup@LegacyUsers.comLegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

After updating Legacy 8, I tried to add a new
Detail for the 1940 Census.  The steps taken were:

1) I selected alternate name to begin the
process of adding the 1940 census.  I selected
the Source Citation icon, then selected Cite a Master Source.
2) Under Master Source List, I selected the 1940 Census.
3) Under Add the Source Detail, I input my
information for Detail Information, Text/Comments and Media then selected Save.

The new item did not appear on the list.  I
tried this twice and both times it didn't
work.  It was working prior to the
update.  Fortunately I haven't added much so I
can go back to the version before this one which I just downloaded last night.

Bill Boswell





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Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread Ron Ferguson
Bill,

I should have said that I was using V361 also. I cannot reproduce your result. 
Although I did not mention it, I did test twice with different individuals, as 
I usually do.

Ron Ferguson
http://www.fergys.co.uk/

From: Ron Ferguson
Sent: Thursday, December 12, 2013 11:03 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)


Bill,

I cannot confirm this, I think that I followed your procedure, but here is what 
I did, it is not exact because I did not have similar options available, 
nevertheless I think it follows your method.

1) Selected an individual’s Resident Event on his Information Screen
2) Selected Sources Icon
3) Cite a Master Source
4) Added a Local Tax Digital Image Master Source and filled in some boxes
5) Selected the source created in (4)
6) Added the Details
7) Closed Sources Screen
8) Saved Individual’s Information Screen

The new source was added to the sources for the Residence Event.

Ron Ferguson
http://www.fergys.co.uk//



From: William Boswell
Sent: Thursday, December 12, 2013 9:26 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

I tried uninstalling Legacy 8 and it only uninstalled the log file like Legacy 
7.5 does while leaving the program files intact.



Fortunately I did a system backup last night so I was able to restore my system 
that has Legacy 8 Build: 8.0.0.358.  This version works without this problem of 
not being able to create new Source Details.  The problem started in Build 
8.0.0.361.



Bill Boswell



From: William Boswell [mailto:whbosw...@gmail.com]
Sent: Thursday, December 12, 2013 2:14 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: [LegacyUG] New Source Detail Not Being Created (Legacy 8)



After updating Legacy 8, I tried to add a new Detail for the 1940 Census.  The 
steps taken were:



1) I selected alternate name to begin the process of adding the 1940 census.  I 
selected the Source Citation icon, then selected Cite a Master Source.

2) Under Master Source List, I selected the 1940 Census.

3) Under Add the Source Detail, I input my information for Detail Information, 
Text/Comments and Media then selected Save.



The new item did not appear on the list.  I tried this twice and both times it 
didn't work.  It was working prior to the update.  Fortunately I haven't added 
much so I can go back to the version before this one which I just downloaded 
last night.



Bill Boswell





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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread Cathy Pinner
OK,

I've found the problem.

It's the media. I so rarely attach an image to a source (I save my
source images elsewhere) that I hadn't added that detail.

I'll write a bug report to the test list.

Cathy

At 07:45 AM 13/12/2013, you wrote:
Yes, I was assigning a source to an alternate name.  That's when I
tried three times to assign a Source Detail and it wouldn't add
one.  I even rebooted and tried it again with no success.

-Original Message-
From: Cathy Pinner [mailto:genea...@gmail.com]
Sent: Thursday, December 12, 2013 6:33 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

Hi Bill,

I can't confirm either.
I tried with both a SourceWriter source and a Basic source.
I tried through the Assigned Sources screen and with the Source Clipboard.
All working fine in build 361

I'm not sure I understand your step one:
I selected alternate name

Do you mean you were trying to add a source to an AKA or that you
went to a  different person in your file?

I'm assuming the later.

Cathy




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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread William Boswell
I closed Legacy 8 then reopened it with the same results to I rebooted.  
Nothing changed so I restored my system that had Build 358 installed already.  
Then I restored from the backup I made before updating to Build 361.  I'm using 
the file from 358 now with no problems.  It could have something to do with the 
data file I was using for 361.  I'm not taking any chances so I'll stick with 
358 for now.

In Legacy 7.5, I had a problem with an update so I did a restore and waited for 
the next Build to update.  The problem I had then was resolved after skipping 
that update.  I can't remember now what the problem was.

-Original Message-
From: Cathy Pinner [mailto:genea...@gmail.com]
Sent: Thursday, December 12, 2013 6:42 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

Bill,

Experience shows that what can't be reproduced doesn't get fixed.

Neither Ron nor I have been able to reproduce.

It doesn't mean there isn't a problem for you but that there will need to be 
more reports of it not working so we can find what's different.

There have been some issues in display from time to time. Did you go elsewhere 
and return or close and reopen Legacy to see if it was there then?

I'd hate to see you locked into build 358 forever. VBG

Cathy





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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread William Boswell
Yes, I attached a census image and added details for it.  I keep my source 
images in a folder outside of Legacy and on a different hard drive.

At least you were able to recreate it.  I didn't try adding a source without an 
image.

-Original Message-
From: Cathy Pinner [mailto:genea...@gmail.com]
Sent: Thursday, December 12, 2013 7:04 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

OK,

I've found the problem.

It's the media. I so rarely attach an image to a source (I save my source 
images elsewhere) that I hadn't added that detail.

I'll write a bug report to the test list.

Cathy





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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread Ron Ferguson
Bill, Cathy,

Because I invented a new source, I can confirm that there was no image attached.

If nothing else it underlines the need for *all* details to be given.

Ron Ferguson
http://www.fergys.co.uk/

William Boswell whbosw...@gmail.com wrote:

Yes, I attached a census image and added details for it.  I keep my source 
images in a folder outside of Legacy and on a different hard drive.

At least you were able to recreate it.  I didn't try adding a source without 
an image.

-Original Message-
From: Cathy Pinner [mailto:genea...@gmail.com]
Sent: Thursday, December 12, 2013 7:04 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

OK,

I've found the problem.

It's the media. I so rarely attach an image to a source (I save my source 
images elsewhere) that I hadn't added that detail.

I'll write a bug report to the test list.

Cathy





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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread William Boswell
I mentioned the Media tab so I assumed you knew I was adding an image otherwise 
why would I use the media tab.  Next time I'll be clearer.

Bill

-Original Message-
From: Ron Ferguson [mailto:ronfergy@tiscali.co.uk]
Sent: Thursday, December 12, 2013 9:20 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

Bill, Cathy,

Because I invented a new source, I can confirm that there was no image attached.

If nothing else it underlines the need for *all* details to be given.

Ron Ferguson
http://www.fergys.co.uk/

William Boswell whbosw...@gmail.com wrote:

Yes, I attached a census image and added details for it.  I keep my source 
images in a folder outside of Legacy and on a different hard drive.

At least you were able to recreate it.  I didn't try adding a source without 
an image.





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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread William Boswell
I use the basic source system.

-Original Message-
From: Cathy Pinner [mailto:genea...@gmail.com]
Sent: Thursday, December 12, 2013 9:34 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

To be fair, Bill did originally say that he had added media.

I just missed it.

But still don't know what source system he was using.

It really does help to give all details.

Cathy

At 10:19 AM 13/12/2013, you wrote:
Bill, Cathy,

Because I invented a new source, I can confirm that there was no image
attached.

If nothing else it underlines the need for *all* details to be given.

Ron Ferguson
http://www.fergys.co.uk/





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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread Cathy Pinner
To be fair, Bill did originally say that he had added media.

I just missed it.

But still don't know what source system he was using.

It really does help to give all details.

Cathy

At 10:19 AM 13/12/2013, you wrote:
Bill, Cathy,

Because I invented a new source, I can confirm that there was no
image attached.

If nothing else it underlines the need for *all* details to be given.

Ron Ferguson
http://www.fergys.co.uk/

William Boswell whbosw...@gmail.com wrote:

 Yes, I attached a census image and added details for it.  I keep
 my source images in a folder outside of Legacy and on a different hard drive.
 
 At least you were able to recreate it.  I didn't try adding a
 source without an image.
 
 -Original Message-
 From: Cathy Pinner [mailto:genea...@gmail.com]
 Sent: Thursday, December 12, 2013 7:04 PM
 To: LegacyUserGroup@LegacyUsers.com
 Subject: RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)
 
 OK,
 
 I've found the problem.
 
 It's the media. I so rarely attach an image to a source (I save my
 source images elsewhere) that I hadn't added that detail.
 
 I'll write a bug report to the test list.
 
 Cathy




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Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread Brian/Support
It took me several tries to duplicate this problem.

When I first tested the source and the detail were saved. I was adding
the source to an event which did not previously have a source. It was
only when I tried to save the new source to an event which already had a
source assigned was I able to duplicate the problem.

A report has been submitted to our problem tracking system to have this
fixed.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com

On 12/12/2013 2:14 PM, William Boswell wrote:
 After updating Legacy 8, I tried to add a new Detail for the 1940 Census.
 The steps taken were:

 1) I selected alternate name to begin the process of adding the 1940 census.
 I selected the Source Citation icon, then selected Cite a Master Source.

 2) Under Master Source List, I selected the 1940 Census.

 3) Under Add the Source Detail, I input my information for Detail
 Information, Text/Comments and Media then selected Save.

 The new item did not appear on the list.  I tried this twice and both times
 it didn't work.  It was working prior to the update.  Fortunately I haven't
 added much so I can go back to the version before this one which I just
 downloaded last night.

 Bill Boswell



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RE: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-12 Thread William Boswell
There were other sources attached to the event the same event I was trying to 
create a new source for.  I was also including a source image.

Thank you.

Bill Boswell

-Original Message-
From: Brian/Support [mailto:br...@legacyfamilytree.com]
Sent: Friday, December 13, 2013 12:48 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

It took me several tries to duplicate this problem.

When I first tested the source and the detail were saved. I was adding the 
source to an event which did not previously have a source. It was only when I 
tried to save the new source to an event which already had a source assigned 
was I able to duplicate the problem.

A report has been submitted to our problem tracking system to have this fixed.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com

On 12/12/2013 2:14 PM, William Boswell wrote:
 After updating Legacy 8, I tried to add a new Detail for the 1940 Census.
 The steps taken were:

 1) I selected alternate name to begin the process of adding the 1940 census.
 I selected the Source Citation icon, then selected Cite a Master Source.

 2) Under Master Source List, I selected the 1940 Census.

 3) Under Add the Source Detail, I input my information for Detail
 Information, Text/Comments and Media then selected Save.

 The new item did not appear on the list.  I tried this twice and both
 times it didn't work.  It was working prior to the update.
 Fortunately I haven't added much so I can go back to the version
 before this one which I just downloaded last night.

 Bill Boswell





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