Re: [mailop] Any Telus contacts on here?

[Varun Srinivas]

Try reaching out to ab...@telus.com . They usually respond promptly.

Thanks,
varun

On Tue, Sep 13, 2016 at 1:10 PM, Josh Nason  wrote:

> Hi all -- wondering if we had any Telus folks on this list or if someone
> had a contact. We're seeing an increase in "unknown address-related status"
> the past few weeks for a sender that we're trying to diagnose.
>
> Thanks!
>
> --
>
> [image: Dyn logo, Dyn.com] 
> [image: Dyn
> facebook account] 
> [image:
> Dyn LinkedIn account] 
>
> Josh Nason / Email Reputation Manager
>  +1 603-289-1244 | @JoshNason 
>
> Email is hot! This is why
> 
> it's the original form of social media.
>
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>
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Re: [mailop] Any Telus contacts on here?

[Matt Vernhout]

Josh,

Abuse@ has always been responsive, I'm guessing you've already tried that
though...

Matt

On Tue, Sep 13, 2016 at 1:10 PM, Josh Nason  wrote:

> Hi all -- wondering if we had any Telus folks on this list or if someone
> had a contact. We're seeing an increase in "unknown address-related status"
> the past few weeks for a sender that we're trying to diagnose.
>
> Thanks!
>
> --
>
> [image: Dyn logo, Dyn.com] 
> [image: Dyn
> facebook account] 
> [image:
> Dyn LinkedIn account] 
>
> Josh Nason / Email Reputation Manager
>  +1 603-289-1244 | @JoshNason 
>
> Email is hot! This is why
> 
> it's the original form of social media.
>
> ___
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>
>
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Re: [mailop] Spamhaus and Spamcop Blacklisting

[Jay Hennigan]

Let me fix this

On 9/13/16 6:17 AM, Suresh Ramasubramanian wrote:

They seem to host an email marketer that is causing detects on CSS, SBL
and then Spamcop.   And god help us, also Spamhaus DROP.  Which is not
the easiest list to get into.


They seem to host a spammer/abuser whose abuse has been detected by CSS, 
SBL, Spamcop, and likely many others. The abuse is so egregious that it 
is also listed by Spamhaus DROP, which is not the easiest list to get 
into. Perhaps allowing this abuser or group of abusers to spam from 
multiple IP addresses over a long period of time wasn't your best decision.



What are you going to tell them, that the marketer is legitimate and
advertising for legitimate companies?


Do you intend to lie to them and try to convince them that the spammer 
is legitimate and advertising for legitimate companies only to those who 
have given permission despite substantial evidence to the contrary? This 
probably won't work.



Or that they follow best practices in email marketing / have implemented
best practices?


Or lie to them and claim that this spammer follows best practices in 
email marketing / has implemented best practices? This probably won't 
work either.


Want the listings gone? First, remove the parasite(s) from your network 
permanently. Apologize and demonstrate that you've taken this action. 
Wait. Wait more. Wait even more. Consider re-purposing that netblock for 
something non-critical that doesn't rely on sending email for the 
foreseeable future. Vet your future customers more carefully. Have terms 
of service that prevent this type of thing. Enforce them. Have an abuse 
address that is read promptly by a human with the authority to take 
action. Respond to abuse complaints by promptly taking action.


--
Jay Hennigan - CCIE #7880 - Network Engineering - j...@impulse.net
Impulse Internet Service  -  http://www.impulse.net/
Your local telephone and internet company - 805 884-6323 - WB6RDV

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Re: [mailop] Spamhaus and Spamcop Blacklisting

[Wosotowsky, Adam]

DROP generally indicates that the IP range is or has been hijacked.  Getting 
off it is requires the actual owner to update their ownership records.

--adam

From: mailop [mailto:mailop-boun...@mailop.org] On Behalf Of Rupesh Gohil
Sent: Tuesday, September 13, 2016 9:23 AM
To: Suresh Ramasubramanian 
Cc: mailop@mailop.org
Subject: Re: [mailop] Spamhaus and Spamcop Blacklisting

Yes email marketer having those IPs. Is it really hard to come out from Drop? - 
Email Marketer has 20 to 25 Spamtraps and these spamtraps has been removed now.

Yes these is something we have in our mind to write them what actions we have 
taken to stop bad data and spamtraps.

Any suggestions or thoughts on this?

Many thanks,


On Tue, Sep 13, 2016 at 2:17 PM, Suresh Ramasubramanian 
> wrote:
They seem to host an email marketer that is causing detects on CSS, SBL and 
then Spamcop.   And god help us, also Spamhaus DROP.  Which is not the easiest 
list to get into.

What are you going to tell them, that the marketer is legitimate and 
advertising for legitimate companies?

Or that they follow best practices in email marketing / have implemented best 
practices?


From: Rupesh Gohil >
Date: Tuesday, 13 September 2016 at 6:34 PM
To: Suresh Ramasubramanian >
Cc: >
Subject: Re: [mailop] Spamhaus and Spamcop Blacklisting

Hi Suresh,

These are the IPs - 103.60.218.0/24- I am about to 
write detail explanation to them regarding issues and how we have dealt with 
them.

Previously it was under CSS listing - As of now no CSS but still these IPs are 
in SBL.

Looking forward to hear from you.

Many thanks,
Rupesh

On Tue, Sep 13, 2016 at 12:07 PM, Suresh Ramasubramanian 
> wrote:
Fixing whatever problem actually caused the listing first might be an 
interesting thing to do, before you open a ticket seeking a response.   And 
which IP is this?

From: mailop > on 
behalf of Rupesh Gohil >
Date: Tuesday, 13 September 2016 at 4:26 PM
To: >
Subject: [mailop] Spamhaus and Spamcop Blacklisting

What is the process of Spamhaus and Spamcop delisting?

I have gone thorough both website with my accounts and ticket also created for 
delisting, It's now more than 10 days now with no feedback.

Is that any contact number to call Spamhaus and Spamcop team to explain whole 
situation?

Just wondering if they have dedicated numbers?



--
Rupesh Gohil



--
Rupesh Gohil
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Re: [mailop] Spamhaus and Spamcop Blacklisting

[Valdis . Kletnieks]

On Tue, 13 Sep 2016 14:23:20 +0100, Rupesh Gohil said:

> Yes email marketer having those IPs. Is it really hard to come out from
> Drop? - Email Marketer has 20 to 25 Spamtraps and these spamtraps has been
> removed now.

Removing the spamtraps won't fix the problem.

Your Email Marketer needs to fix the very deep issues in their business
process that allowed those spamtraps to get *onto* their lists in the
first place.


pgpCKNl_Q5yIi.pgp
Description: PGP signature
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Re: [mailop] Spamhaus and Spamcop Blacklisting

[ComKal Networks]

On Tue, 13 Sep 2016 08:26:15 -0500 Chris Boyd wrote:
> 
> That's a Limestone Networks IP range, so Limestone will
> need to contact Spamhaus.  Limestone used to smack
> spammers, but over the last couple of years they seem to
> have become quite spam friendly.

Currently any range of Limestone's that hits my server is
added to my personal RBL permanently. They use to be
on a 7 day only listing but that changed here a few years
ago. I suspect it's the same with others, to many strikes
and no 'real' remedial action.

Cheers
Ian Manners



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Re: [mailop] Spamhaus and Spamcop Blacklisting

[Mathias Ullrich]

If the marketer is sending to traps, then he is not legitimate. Just 
removing the identified traps does not fix the problem, it just removes 
a symptom.


First step should be to adapt best practices, confirmed opt-in (aka 
double opt-in), give the recipient a way to unsubscribe, remove all 
brought lists, and so on.
Then you should clean up the lists. Sent a new Opt-In Mail, remove all 
shady or malicious sources.


With that information, I'm sure a delisting would not cause any problem.

cheers,
Mathias

Am 13.09.2016 um 15:23 schrieb Rupesh Gohil:

Yes email marketer having those IPs. Is it really hard to come out from
Drop? - Email Marketer has 20 to 25 Spamtraps and these spamtraps has
been removed now.

Yes these is something we have in our mind to write them what actions we
have taken to stop bad data and spamtraps.

Any suggestions or thoughts on this?

Many thanks,


On Tue, Sep 13, 2016 at 2:17 PM, Suresh Ramasubramanian
> wrote:

They seem to host an email marketer that is causing detects on CSS,
SBL and then Spamcop.   And god help us, also Spamhaus DROP.  Which
is not the easiest list to get into.

__ __

What are you going to tell them, that the marketer is legitimate and
advertising for legitimate companies?

__ __

Or that they follow best practices in email marketing / have
implemented best practices?

__ __

__ __

*From: *Rupesh Gohil >
*Date: *Tuesday, 13 September 2016 at 6:34 PM
*To: *Suresh Ramasubramanian >
*Cc: *>
*Subject: *Re: [mailop] Spamhaus and Spamcop Blacklisting

__ __

Hi Suresh,

__ __

These are the IPs - 103.60.218.0/24-  I am
about to write detail explanation to them regarding issues and how
we have dealt with them. 

__ __

Previously it was under CSS listing - As of now no CSS but still
these IPs are in SBL.

__ __

Looking forward to hear from you. 

__ __

Many thanks,

Rupesh

__ __

On Tue, Sep 13, 2016 at 12:07 PM, Suresh Ramasubramanian
> wrote:

Fixing whatever problem actually caused the listing first might
be an interesting thing to do, before you open a ticket seeking
a response.   And which IP is this?



*From: *mailop > on behalf of Rupesh Gohil
>
*Date: *Tuesday, 13 September 2016 at 4:26 PM
*To: *>
*Subject: *[mailop] Spamhaus and Spamcop Blacklisting



What is the process of Spamhaus and Spamcop delisting?



I have gone thorough both website with my accounts and ticket
also created for delisting, It's now more than 10 days now with
no feedback. 



Is that any contact number to call Spamhaus and Spamcop team to
explain whole situation?



Just wondering if they have dedicated numbers?





__ __

-- 

Rupesh Gohil




--
Rupesh Gohil


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--
optivo GmbH
Deliverability & Abuse Management
Wallstraße 16
10179 Berlin

Telefon: 030 / 76 80 78 269
Fax: 030 / 76 80 78 499

Email:mailto:mathias.ullr...@optivo.de
Website:  http://www.optivo.de

Handelsregister: HRB Berlin 88738
Geschäftsführer: Dr. Rainer Brosch, Thomas Diezmann

optivo ist ein Unternehmen von Deutsche Post DHL Group


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Re: [mailop] Spamhaus and Spamcop Blacklisting

[Suresh Ramasubramanian]

Just removing the 25 spamtraps you identified?  Not a very useful way to go.

 

Read this.  https://www.spamhaus.org/faq/section/Marketing%20FAQs

 

Your customer will have to comply with them or similar best practices such as 
the M3AAWG Sender BCP if their email is going to get anywhere at all – even at 
ISPs that don’t use Spamhaus.

 

 

From: Rupesh Gohil 
Date: Tuesday, 13 September 2016 at 6:53 PM
To: Suresh Ramasubramanian 
Cc: 
Subject: Re: [mailop] Spamhaus and Spamcop Blacklisting

 

Yes email marketer having those IPs. Is it really hard to come out from Drop? - 
Email Marketer has 20 to 25 Spamtraps and these spamtraps has been removed now. 

 

Yes these is something we have in our mind to write them what actions we have 
taken to stop bad data and spamtraps.

 

Any suggestions or thoughts on this?

 

Many thanks,

 

 

On Tue, Sep 13, 2016 at 2:17 PM, Suresh Ramasubramanian  
wrote:

They seem to host an email marketer that is causing detects on CSS, SBL and 
then Spamcop.   And god help us, also Spamhaus DROP.  Which is not the easiest 
list to get into.

 

What are you going to tell them, that the marketer is legitimate and 
advertising for legitimate companies?

 

Or that they follow best practices in email marketing / have implemented best 
practices?

 

 

From: Rupesh Gohil 
Date: Tuesday, 13 September 2016 at 6:34 PM
To: Suresh Ramasubramanian 
Cc: 
Subject: Re: [mailop] Spamhaus and Spamcop Blacklisting

 

Hi Suresh,

 

These are the IPs - 103.60.218.0/24- I am about to write detail explanation to 
them regarding issues and how we have dealt with them. 

 

Previously it was under CSS listing - As of now no CSS but still these IPs are 
in SBL.

 

Looking forward to hear from you.  

 

Many thanks,

Rupesh

 

On Tue, Sep 13, 2016 at 12:07 PM, Suresh Ramasubramanian  
wrote:

Fixing whatever problem actually caused the listing first might be an 
interesting thing to do, before you open a ticket seeking a response.   And 
which IP is this?

 

From: mailop  on behalf of Rupesh Gohil 

Date: Tuesday, 13 September 2016 at 4:26 PM
To: 
Subject: [mailop] Spamhaus and Spamcop Blacklisting

 

What is the process of Spamhaus and Spamcop delisting?

 

I have gone thorough both website with my accounts and ticket also created for 
delisting, It's now more than 10 days now with no feedback. 

 

Is that any contact number to call Spamhaus and Spamcop team to explain whole 
situation?

 

Just wondering if they have dedicated numbers?



 

-- 

Rupesh Gohil



 

-- 

Rupesh Gohil

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Re: [mailop] Spamhaus and Spamcop Blacklisting

[Chris Boyd]

> On Sep 13, 2016, at 8:04 AM, Rupesh Gohil  wrote:
> 
> These are the IPs - 103.60.218.0/24- I am about to write detail explanation 
> to them regarding issues and how we have dealt with them. 
> 
> Previously it was under CSS listing - As of now no CSS but still these IPs 
> are in SBL.
> 
> Looking forward to hear from you.  

That’s a Limestone Networks IP range, so Limestone will need to contact 
Spamhaus.  Limestone used to smack spammers, but over the last couple of years 
they seem to have become quite spam friendly.

—Chris


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Re: [mailop] Spamhaus and Spamcop Blacklisting

[Suresh Ramasubramanian]

They seem to host an email marketer that is causing detects on CSS, SBL and 
then Spamcop.   And god help us, also Spamhaus DROP.  Which is not the easiest 
list to get into.

 

What are you going to tell them, that the marketer is legitimate and 
advertising for legitimate companies?

 

Or that they follow best practices in email marketing / have implemented best 
practices?

 

 

From: Rupesh Gohil 
Date: Tuesday, 13 September 2016 at 6:34 PM
To: Suresh Ramasubramanian 
Cc: 
Subject: Re: [mailop] Spamhaus and Spamcop Blacklisting

 

Hi Suresh,

 

These are the IPs - 103.60.218.0/24- I am about to write detail explanation to 
them regarding issues and how we have dealt with them. 

 

Previously it was under CSS listing - As of now no CSS but still these IPs are 
in SBL.

 

Looking forward to hear from you.  

 

Many thanks,

Rupesh

 

On Tue, Sep 13, 2016 at 12:07 PM, Suresh Ramasubramanian  
wrote:

Fixing whatever problem actually caused the listing first might be an 
interesting thing to do, before you open a ticket seeking a response.   And 
which IP is this?

 

From: mailop  on behalf of Rupesh Gohil 

Date: Tuesday, 13 September 2016 at 4:26 PM
To: 
Subject: [mailop] Spamhaus and Spamcop Blacklisting

 

What is the process of Spamhaus and Spamcop delisting?

 

I have gone thorough both website with my accounts and ticket also created for 
delisting, It's now more than 10 days now with no feedback. 

 

Is that any contact number to call Spamhaus and Spamcop team to explain whole 
situation?

 

Just wondering if they have dedicated numbers?



 

-- 

Rupesh Gohil

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Re: [mailop] Spamhaus and Spamcop Blacklisting

[Michael Ellis]

> Hi
>
> What is the process of Spamhaus and Spamcop delisting?
>
> I have gone thorough both website with my accounts and ticket also created
> for delisting, It's now more than 10 days now with no feedback.
>
> Is that any contact number to call Spamhaus and Spamcop team to explain
> whole situation?
>
> Just wondering if they have dedicated numbers?
>
> Many thanks
> Rupesh

1-If you know why it was listed and it was a legitimate listing (everyone
makes mistakes, even Spamhaus), then fix what was wrong of figure out the 
flaw/loophole/etc and use the delisting form and state this

2-If you don't understand the listing or its wrong in some way, use the
delisting form and ask for more information, explaining where you are not
sure or feel theres a problem.

You will get a response. The guys are stretched a bit thin, especially
after the DDOS bot signup issue but they will respond


Michael Ellis

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Re: [mailop] Spamhaus and Spamcop Blacklisting

[Rupesh Gohil]

Thank you Simon for your quick reply! We did try from that website as well
- It seems they are taking lot of time.

On Tue, Sep 13, 2016 at 12:06 PM, Simon Forster 
wrote:

>
> On 13 Sep 2016, at 11:56, Rupesh Gohil  wrote:
>
> Hi
>
> What is the process of Spamhaus and Spamcop delisting?
>
>
> For Spamhaus, it’s quite simple. Go to ,
> find the listed property and follow the instructions for removal. I cannot
> comment on Spamcop’s process.
>
>
> I have gone thorough both website with my accounts and ticket also created
> for delisting, It's now more than 10 days now with no feedback.
>
> Is that any contact number to call Spamhaus and Spamcop team to explain
> whole situation?
>
> Just wondering if they have dedicated numbers?
>
>
> Different news: I have something here that’s broken. How do I fix it? Who
> do I call?
>
> Simon
>
>


-- 
Rupesh Gohil
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Re: [mailop] Spamhaus and Spamcop Blacklisting

[Rupesh Gohil]

Hi Suresh,

These are the IPs - 103.60.218.0/24- I am about to write detail explanation
to them regarding issues and how we have dealt with them.

Previously it was under CSS listing - As of now no CSS but still these IPs
are in SBL.

Looking forward to hear from you.

Many thanks,
Rupesh

On Tue, Sep 13, 2016 at 12:07 PM, Suresh Ramasubramanian <
ops.li...@gmail.com> wrote:

> Fixing whatever problem actually caused the listing first might be an
> interesting thing to do, before you open a ticket seeking a response.   And
> which IP is this?
>
>
>
> *From: *mailop  on behalf of Rupesh Gohil <
> rupeshgo...@gmail.com>
> *Date: *Tuesday, 13 September 2016 at 4:26 PM
> *To: *
> *Subject: *[mailop] Spamhaus and Spamcop Blacklisting
>
>
>
> What is the process of Spamhaus and Spamcop delisting?
>
>
>
> I have gone thorough both website with my accounts and ticket also created
> for delisting, It's now more than 10 days now with no feedback.
>
>
>
> Is that any contact number to call Spamhaus and Spamcop team to explain
> whole situation?
>
>
>
> Just wondering if they have dedicated numbers?
>



-- 
Rupesh Gohil
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Re: [mailop] Spamhaus and Spamcop Blacklisting

[Simon Forster]

> On 13 Sep 2016, at 11:56, Rupesh Gohil  wrote:
> 
> Hi 
> 
> What is the process of Spamhaus and Spamcop delisting?

For Spamhaus, it’s quite simple. Go to >, find the listed property and follow the 
instructions for removal. I cannot comment on Spamcop’s process.


> I have gone thorough both website with my accounts and ticket also created 
> for delisting, It's now more than 10 days now with no feedback. 
> 
> Is that any contact number to call Spamhaus and Spamcop team to explain whole 
> situation?
> 
> Just wondering if they have dedicated numbers?

Different news: I have something here that’s broken. How do I fix it? Who do I 
call?

Simon

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Re: [mailop] Spamhaus and Spamcop Blacklisting

[Suresh Ramasubramanian]

Fixing whatever problem actually caused the listing first might be an 
interesting thing to do, before you open a ticket seeking a response.   And 
which IP is this?

 

From: mailop  on behalf of Rupesh Gohil 

Date: Tuesday, 13 September 2016 at 4:26 PM
To: 
Subject: [mailop] Spamhaus and Spamcop Blacklisting

 

What is the process of Spamhaus and Spamcop delisting?

 

I have gone thorough both website with my accounts and ticket also created for 
delisting, It's now more than 10 days now with no feedback. 

 

Is that any contact number to call Spamhaus and Spamcop team to explain whole 
situation?

 

Just wondering if they have dedicated numbers?

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