Anyone deal with cannon scanner, and failed scans to pc?
Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? Any ideas? -- Thanks Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Anyone deal with cannon scanner, and failed scans to pc?
a) What scanner? b) How is it connected to the user's PC? c) What has changed since yesterday? d) What is the setup (OS etc.) of the user? e) Are other people able to use the scanner successfully? f) What troubleshooting steps have you applied? The lack of information is astounding. I'm sure we've all had problems in the past, but in the case it could be anything from rats chewed through the cable to the scanner, to aliens stole the scanner, to the scanner has just had a hardware failure. Cheers Ken From: justino garcia [mailto:jgarciaitl...@gmail.com] Sent: Wednesday, 7 September 2011 9:01 PM To: NT System Admin Issues Subject: Anyone deal with cannon scanner, and failed scans to pc? Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? Any ideas? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Anyone deal with cannon scanner, and failed scans to pc?
okay I will answer this soon. B) Scanner is connected via the network. D) widnows 7 32bit. f) Ping the Scanner. Connected to the web interface of the scanner via her pc, and it worked. On Wed, Sep 7, 2011 at 9:04 AM, Ken Schaefer k...@adopenstatic.com wrote: **a) **What scanner? **b) **How is it connected to the user’s PC? **c) **What has changed since yesterday? **d) **What is the setup (OS etc.) of the user? **e) **Are other people able to use the scanner successfully? **f) **What troubleshooting steps have you applied? ** ** The lack of information is astounding. I’m sure we’ve all had problems in the past, but in the case it could be anything from rats chewed through the cable to the scanner, to aliens stole the scanner, to the scanner has just had a hardware failure. Cheers Ken ** ** *From:* justino garcia [mailto:jgarciaitl...@gmail.com] *Sent:* Wednesday, 7 September 2011 9:01 PM *To:* NT System Admin Issues *Subject:* Anyone deal with cannon scanner, and failed scans to pc? ** ** Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? Any ideas? ** ** ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Anyone deal with cannon scanner, and failed scans to pc?
On Wed, Sep 7, 2011 at 9:00 AM, justino garcia jgarciaitl...@gmail.com wrote: Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? What model scanner? What version and Service Pack of Windows? What browser and version? Explain unable to scan documents. What steps are you doing, what is the expected behavior, what is the actual behavior? Any error message? Does the problem happen for the same user account on other PCs? Does the problem happen for different user accounts on the same PC? -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Anyone deal with cannon scanner, and failed scans to pc?
Any error messages in the scanner logs? On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott mailvor...@gmail.com wrote: On Wed, Sep 7, 2011 at 9:00 AM, justino garcia jgarciaitl...@gmail.com wrote: Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? What model scanner? What version and Service Pack of Windows? What browser and version? Explain unable to scan documents. What steps are you doing, what is the expected behavior, what is the actual behavior? Any error message? Does the problem happen for the same user account on other PCs? Does the problem happen for different user accounts on the same PC? -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Anyone deal with cannon scanner, and failed scans to pc?
A) Canon Image Runner 5020 B) Connected via Network. I am going to look at logs soon. On Wed, Sep 7, 2011 at 9:26 AM, Cameron cameron.orl...@gmail.com wrote: Any error messages in the scanner logs? On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott mailvor...@gmail.com wrote: On Wed, Sep 7, 2011 at 9:00 AM, justino garcia jgarciaitl...@gmail.com wrote: Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? What model scanner? What version and Service Pack of Windows? What browser and version? Explain unable to scan documents. What steps are you doing, what is the expected behavior, what is the actual behavior? Any error message? Does the problem happen for the same user account on other PCs? Does the problem happen for different user accounts on the same PC? -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Anyone deal with cannon scanner, and failed scans to pc?
That is scan to email if I remember correctly or do they have the local scan setup? On Wed, Sep 7, 2011 at 9:11 AM, justino garcia jgarciaitl...@gmail.comwrote: A) Canon Image Runner 5020 B) Connected via Network. I am going to look at logs soon. On Wed, Sep 7, 2011 at 9:26 AM, Cameron cameron.orl...@gmail.com wrote: Any error messages in the scanner logs? On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott mailvor...@gmail.com wrote: On Wed, Sep 7, 2011 at 9:00 AM, justino garcia jgarciaitl...@gmail.com wrote: Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? What model scanner? What version and Service Pack of Windows? What browser and version? Explain unable to scan documents. What steps are you doing, what is the expected behavior, what is the actual behavior? Any error message? Does the problem happen for the same user account on other PCs? Does the problem happen for different user accounts on the same PC? -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Anyone deal with cannon scanner, and failed scans to pc?
Local Scan to folder... On Wed, Sep 7, 2011 at 10:24 AM, Steve Ens stevey...@gmail.com wrote: That is scan to email if I remember correctly or do they have the local scan setup? On Wed, Sep 7, 2011 at 9:11 AM, justino garcia jgarciaitl...@gmail.comwrote: A) Canon Image Runner 5020 B) Connected via Network. I am going to look at logs soon. On Wed, Sep 7, 2011 at 9:26 AM, Cameron cameron.orl...@gmail.com wrote: Any error messages in the scanner logs? On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott mailvor...@gmail.com wrote: On Wed, Sep 7, 2011 at 9:00 AM, justino garcia jgarciaitl...@gmail.com wrote: Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? What model scanner? What version and Service Pack of Windows? What browser and version? Explain unable to scan documents. What steps are you doing, what is the expected behavior, what is the actual behavior? Any error message? Does the problem happen for the same user account on other PCs? Does the problem happen for different user accounts on the same PC? -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Anyone deal with cannon scanner, and failed scans to pc?
Does the PC need Cannon Network Scan Gear software, or can it be used to a SMB share. I am not onsite, I am troubleshooting remotely.. Canon Image Runner 5020 On Wed, Sep 7, 2011 at 10:29 AM, justino garcia jgarciaitl...@gmail.comwrote: Local Scan to folder... On Wed, Sep 7, 2011 at 10:24 AM, Steve Ens stevey...@gmail.com wrote: That is scan to email if I remember correctly or do they have the local scan setup? On Wed, Sep 7, 2011 at 9:11 AM, justino garcia jgarciaitl...@gmail.comwrote: A) Canon Image Runner 5020 B) Connected via Network. I am going to look at logs soon. On Wed, Sep 7, 2011 at 9:26 AM, Cameron cameron.orl...@gmail.comwrote: Any error messages in the scanner logs? On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott mailvor...@gmail.com wrote: On Wed, Sep 7, 2011 at 9:00 AM, justino garcia jgarciaitl...@gmail.com wrote: Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? What model scanner? What version and Service Pack of Windows? What browser and version? Explain unable to scan documents. What steps are you doing, what is the expected behavior, what is the actual behavior? Any error message? Does the problem happen for the same user account on other PCs? Does the problem happen for different user accounts on the same PC? -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Anyone deal with cannon scanner, and failed scans to pc?
I am trying to look for user guide or manaual, but I don't see it. I looked here http://www.usa.canon.com/cusa/support/office/b_w_imagerunner_copiers/imagerunner_5000_6000_5000i_5020_5020i_6020_6020i/imagerunner_5000i#Features and in google, but no idea. Any idea were Else I can look for this user guide or manaual? Thanks On Wed, Sep 7, 2011 at 10:38 AM, justino garcia jgarciaitl...@gmail.comwrote: Does the PC need Cannon Network Scan Gear software, or can it be used to a SMB share. I am not onsite, I am troubleshooting remotely.. Canon Image Runner 5020 On Wed, Sep 7, 2011 at 10:29 AM, justino garcia jgarciaitl...@gmail.comwrote: Local Scan to folder... On Wed, Sep 7, 2011 at 10:24 AM, Steve Ens stevey...@gmail.com wrote: That is scan to email if I remember correctly or do they have the local scan setup? On Wed, Sep 7, 2011 at 9:11 AM, justino garcia jgarciaitl...@gmail.comwrote: A) Canon Image Runner 5020 B) Connected via Network. I am going to look at logs soon. On Wed, Sep 7, 2011 at 9:26 AM, Cameron cameron.orl...@gmail.comwrote: Any error messages in the scanner logs? On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott mailvor...@gmail.comwrote: On Wed, Sep 7, 2011 at 9:00 AM, justino garcia jgarciaitl...@gmail.com wrote: Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? What model scanner? What version and Service Pack of Windows? What browser and version? Explain unable to scan documents. What steps are you doing, what is the expected behavior, what is the actual behavior? Any error message? Does the problem happen for the same user account on other PCs? Does the problem happen for different user accounts on the same PC? -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Anyone deal with cannon scanner, and failed scans to pc?
How about you get these details first. We all have things to do as well, and we are not your free support people. From: justino garcia [mailto:jgarciaitl...@gmail.com] Sent: Wednesday, 7 September 2011 10:11 PM To: NT System Admin Issues Subject: Re: Anyone deal with cannon scanner, and failed scans to pc? A) Canon Image Runner 5020 B) Connected via Network. I am going to look at logs soon. On Wed, Sep 7, 2011 at 9:26 AM, Cameron cameron.orl...@gmail.commailto:cameron.orl...@gmail.com wrote: Any error messages in the scanner logs? On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott mailvor...@gmail.commailto:mailvor...@gmail.com wrote: On Wed, Sep 7, 2011 at 9:00 AM, justino garcia jgarciaitl...@gmail.commailto:jgarciaitl...@gmail.com wrote: Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? What model scanner? What version and Service Pack of Windows? What browser and version? Explain unable to scan documents. What steps are you doing, what is the expected behavior, what is the actual behavior? Any error message? Does the problem happen for the same user account on other PCs? Does the problem happen for different user accounts on the same PC? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Anyone deal with cannon scanner, and failed scans to pc?
Have you had the user reboot her PC? Have you power cycled the scanner? On Wed, Sep 7, 2011 at 10:58 AM, Ken Schaefer k...@adopenstatic.com wrote: How about you get these details first. We all have things to do as well, and we are not your free support people. ** ** ** ** *From:* justino garcia [mailto:jgarciaitl...@gmail.com] *Sent:* Wednesday, 7 September 2011 10:11 PM *To:* NT System Admin Issues *Subject:* Re: Anyone deal with cannon scanner, and failed scans to pc?*** * ** ** A) Canon Image Runner 5020 B) Connected via Network. I am going to look at logs soon. On Wed, Sep 7, 2011 at 9:26 AM, Cameron cameron.orl...@gmail.com wrote:* *** Any error messages in the scanner logs? On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott mailvor...@gmail.com wrote:*** * On Wed, Sep 7, 2011 at 9:00 AM, justino garcia jgarciaitl...@gmail.com wrote: Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? What model scanner? What version and Service Pack of Windows? What browser and version? Explain unable to scan documents. What steps are you doing, what is the expected behavior, what is the actual behavior? Any error message? Does the problem happen for the same user account on other PCs? Does the problem happen for different user accounts on the same PC? ** ** ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Anyone deal with cannon scanner, and failed scans to pc?
On Wed, Sep 7, 2011 at 10:55 AM, justino garcia jgarciaitl...@gmail.com wrote: I am trying to look for user guide or manaual, but I don't see it. Any idea were Else I can look for this user guide or manaual? I would suggest finding a good IT contractor, and hiring them to handle your IT problems for you. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Anyone deal with cannon scanner, and failed scans to pc?
Agreed. Can't really help until you get logs from the scanner. Error messages the scanner throws on the screen, etc. If you are relatively close, like 20 minutes or less away, actually going on site might be a better option than doing this remotely. You are wasting your client or end user's time by having her scan things for you to test if some change you made solved the problem. On Wednesday, September 7, 2011, Ken Schaefer k...@adopenstatic.com wrote: How about you get these details first. We all have things to do as well, and we are not your free support people. From: justino garcia [mailto:jgarciaitl...@gmail.com] Sent: Wednesday, 7 September 2011 10:11 PM To: NT System Admin Issues Subject: Re: Anyone deal with cannon scanner, and failed scans to pc? A) Canon Image Runner 5020 B) Connected via Network. I am going to look at logs soon. On Wed, Sep 7, 2011 at 9:26 AM, Cameron cameron.orl...@gmail.com wrote: Any error messages in the scanner logs? On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott mailvor...@gmail.com wrote: On Wed, Sep 7, 2011 at 9:00 AM, justino garcia jgarciaitl...@gmail.com wrote: Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? What model scanner? What version and Service Pack of Windows? What browser and version? Explain unable to scan documents. What steps are you doing, what is the expected behavior, what is the actual behavior? Any error message? Does the problem happen for the same user account on other PCs? Does the problem happen for different user accounts on the same PC? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Anyone deal with cannon scanner, and failed scans to pc?
I am on the east and this branch is on the west :) but I am going to see logs soon thanks On Wed, Sep 7, 2011 at 11:49 AM, Jonathan Link jonathan.l...@gmail.comwrote: Agreed. Can't really help until you get logs from the scanner. Error messages the scanner throws on the screen, etc. If you are relatively close, like 20 minutes or less away, actually going on site might be a better option than doing this remotely. You are wasting your client or end user's time by having her scan things for you to test if some change you made solved the problem. On Wednesday, September 7, 2011, Ken Schaefer k...@adopenstatic.com wrote: How about you get these details first. We all have things to do as well, and we are not your free support people. From: justino garcia [mailto:jgarciaitl...@gmail.com] Sent: Wednesday, 7 September 2011 10:11 PM To: NT System Admin Issues Subject: Re: Anyone deal with cannon scanner, and failed scans to pc? A) Canon Image Runner 5020 B) Connected via Network. I am going to look at logs soon. On Wed, Sep 7, 2011 at 9:26 AM, Cameron cameron.orl...@gmail.com wrote: Any error messages in the scanner logs? On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott mailvor...@gmail.com wrote: On Wed, Sep 7, 2011 at 9:00 AM, justino garcia jgarciaitl...@gmail.com wrote: Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? What model scanner? What version and Service Pack of Windows? What browser and version? Explain unable to scan documents. What steps are you doing, what is the expected behavior, what is the actual behavior? Any error message? Does the problem happen for the same user account on other PCs? Does the problem happen for different user accounts on the same PC? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Anyone deal with cannon scanner, and failed scans to pc?
Retrevo? Try this: http://www.retrevo.com/support/Canon-5020-Copiers-manual/id/23385dj783/t/2/ John-AldrichThread-Count From: justino garcia [mailto:jgarciaitl...@gmail.com] Sent: Wednesday, September 07, 2011 10:56 AM To: NT System Admin Issues Subject: Re: Anyone deal with cannon scanner, and failed scans to pc? I am trying to look for user guide or manaual, but I don't see it. I looked here http://www.usa.canon.com/cusa/support/office/b_w_imagerunner_copiers/imageru nner_5000_6000_5000i_5020_5020i_6020_6020i/imagerunner_5000i#Features and in google, but no idea. Any idea were Else I can look for this user guide or manaual? Thanks On Wed, Sep 7, 2011 at 10:38 AM, justino garcia jgarciaitl...@gmail.com wrote: Does the PC need Cannon Network Scan Gear software, or can it be used to a SMB share. I am not onsite, I am troubleshooting remotely.. Canon Image Runner 5020 On Wed, Sep 7, 2011 at 10:29 AM, justino garcia jgarciaitl...@gmail.com wrote: Local Scan to folder... On Wed, Sep 7, 2011 at 10:24 AM, Steve Ens stevey...@gmail.com wrote: That is scan to email if I remember correctly or do they have the local scan setup? On Wed, Sep 7, 2011 at 9:11 AM, justino garcia jgarciaitl...@gmail.com wrote: A) Canon Image Runner 5020 B) Connected via Network. I am going to look at logs soon. On Wed, Sep 7, 2011 at 9:26 AM, Cameron cameron.orl...@gmail.com wrote: Any error messages in the scanner logs? On Wed, Sep 7, 2011 at 9:13 AM, Ben Scott mailvor...@gmail.com wrote: On Wed, Sep 7, 2011 at 9:00 AM, justino garcia jgarciaitl...@gmail.com wrote: Since installed user been able to scan, just yesterday user is unable to scan documents to her pc. Pc can ping and access the webinterface of the scanner, but scan jobs are not working ?? What model scanner? What version and Service Pack of Windows? What browser and version? Explain unable to scan documents. What steps are you doing, what is the expected behavior, what is the actual behavior? Any error message? Does the problem happen for the same user account on other PCs? Does the problem happen for different user accounts on the same PC? -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadminimage001.jpgimage002.jpg
