RE: Sharepoint for Help Desk Use
Ok.. I see that point. And it is 100% correct. SharePoint takes an entirely different set of skills to administer and develop. It isn't something you can just throw on a server and have a successful implementation. BF -Original Message- From: Ken Schaefer [mailto:k...@adopenstatic.com] Sent: Wednesday, May 23, 2012 10:18 PM To: NT System Admin Issues Subject: RE: Sharepoint for Help Desk Use I think the point is that SharePoint itself doesn't do ticketing. If someone built a custom application on top of SharePoint to do ticketing, then that's a bit different. It's like asking Does anyone use .NET to do ticketing, and the answer is pretty much no - .NET doesn't do ticketing. That's not to say you can't build an application using .NET that does. Cheers Ken -Original Message- From: Bob Fronk [mailto:b...@btrfronk.com] Sent: Thursday, 24 May 2012 8:22 AM To: NT System Admin Issues Subject: RE: Sharepoint for Help Desk Use I am using a SharePoint based ticketing system. Works pretty well. I am curious why you think a SharePoint helpdesk system would not be a good tool? -Original Message- From: Ziots, Edward [mailto:ezi...@lifespan.org] Sent: Wednesday, May 23, 2012 5:30 AM To: NT System Admin Issues Subject: RE: Sharepoint for Help Desk Use I could see sharepoint being a nice tool for the IT ops/helpdesk folks to store information, procedures etc etc. As a helpdesk ticketing system not so much.. Z Edward Ziots CISSP, Security +, Network + Security Engineer Lifespan Organization ezi...@lifespan.org -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, May 22, 2012 6:01 PM To: NT System Admin Issues Subject: Re: Sharepoint for Help Desk Use On Tue, May 22, 2012 at 5:41 PM, justino garcia jgarciaitl...@gmail.com wrote: Are IT OPS / Help Desk shops using Sharepoint, for things like knowledge base, soultion base, or even ticket system? No. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Sharepoint for Help Desk Use
I could see sharepoint being a nice tool for the IT ops/helpdesk folks to store information, procedures etc etc. As a helpdesk ticketing system not so much.. Z Edward Ziots CISSP, Security +, Network + Security Engineer Lifespan Organization ezi...@lifespan.org -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, May 22, 2012 6:01 PM To: NT System Admin Issues Subject: Re: Sharepoint for Help Desk Use On Tue, May 22, 2012 at 5:41 PM, justino garcia jgarciaitl...@gmail.com wrote: Are IT OPS / Help Desk shops using Sharepoint, for things like knowledge base, soultion base, or even ticket system? No. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Sharepoint for Help Desk Use
I'm evaluating it on behalf of my company to replace a number of different tools, including documents on shared drives. The ticketing system is definitely not one of things that it will replace. -Original Message- From: Ziots, Edward [mailto:ezi...@lifespan.org] Sent: Wednesday, May 23, 2012 5:30 AM To: NT System Admin Issues Subject: RE: Sharepoint for Help Desk Use I could see sharepoint being a nice tool for the IT ops/helpdesk folks to store information, procedures etc etc. As a helpdesk ticketing system not so much.. Z Edward Ziots CISSP, Security +, Network + Security Engineer Lifespan Organization ezi...@lifespan.org -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, May 22, 2012 6:01 PM To: NT System Admin Issues Subject: Re: Sharepoint for Help Desk Use On Tue, May 22, 2012 at 5:41 PM, justino garcia jgarciaitl...@gmail.com wrote: Are IT OPS / Help Desk shops using Sharepoint, for things like knowledge base, soultion base, or even ticket system? No. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Sharepoint for Help Desk Use
Some help desk products have snap-ins to Share Point, so you could look at current vendor offerings to see if any integrate that way. We use Help Star, and the current version now integrates with Share Point. We are one rev behind so I cannot attest to what sort of integration though. Probably just a layer on top of SP that points to the existing SQL database that Help Star uses, perhaps like our employee Great Plains portal. Jonathan Link jonathan.l...@gmail.com 5/23/2012 6:46 AM Hi don't know. On Tuesday, May 22, 2012, Don Ely wrote: MaybeOn May 22, 2012 2:42 PM, justino garcia jgarciaitl...@gmail.com wrote: Hey, Are IT OPS / Help Desk shops using Sharepoint, for things like knowledge base, soultion base, or even ticket system? Justino -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Sharepoint for Help Desk Use
I am using a SharePoint based ticketing system. Works pretty well. I am curious why you think a SharePoint helpdesk system would not be a good tool? -Original Message- From: Ziots, Edward [mailto:ezi...@lifespan.org] Sent: Wednesday, May 23, 2012 5:30 AM To: NT System Admin Issues Subject: RE: Sharepoint for Help Desk Use I could see sharepoint being a nice tool for the IT ops/helpdesk folks to store information, procedures etc etc. As a helpdesk ticketing system not so much.. Z Edward Ziots CISSP, Security +, Network + Security Engineer Lifespan Organization ezi...@lifespan.org -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, May 22, 2012 6:01 PM To: NT System Admin Issues Subject: Re: Sharepoint for Help Desk Use On Tue, May 22, 2012 at 5:41 PM, justino garcia jgarciaitl...@gmail.com wrote: Are IT OPS / Help Desk shops using Sharepoint, for things like knowledge base, soultion base, or even ticket system? No. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Sharepoint for Help Desk Use
I think the point is that SharePoint itself doesn't do ticketing. If someone built a custom application on top of SharePoint to do ticketing, then that's a bit different. It's like asking Does anyone use .NET to do ticketing, and the answer is pretty much no - .NET doesn't do ticketing. That's not to say you can't build an application using .NET that does. Cheers Ken -Original Message- From: Bob Fronk [mailto:b...@btrfronk.com] Sent: Thursday, 24 May 2012 8:22 AM To: NT System Admin Issues Subject: RE: Sharepoint for Help Desk Use I am using a SharePoint based ticketing system. Works pretty well. I am curious why you think a SharePoint helpdesk system would not be a good tool? -Original Message- From: Ziots, Edward [mailto:ezi...@lifespan.org] Sent: Wednesday, May 23, 2012 5:30 AM To: NT System Admin Issues Subject: RE: Sharepoint for Help Desk Use I could see sharepoint being a nice tool for the IT ops/helpdesk folks to store information, procedures etc etc. As a helpdesk ticketing system not so much.. Z Edward Ziots CISSP, Security +, Network + Security Engineer Lifespan Organization ezi...@lifespan.org -Original Message- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Tuesday, May 22, 2012 6:01 PM To: NT System Admin Issues Subject: Re: Sharepoint for Help Desk Use On Tue, May 22, 2012 at 5:41 PM, justino garcia jgarciaitl...@gmail.com wrote: Are IT OPS / Help Desk shops using Sharepoint, for things like knowledge base, soultion base, or even ticket system? No. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Sharepoint for Help Desk Use
On Tue, May 22, 2012 at 5:41 PM, justino garcia jgarciaitl...@gmail.com wrote: Are IT OPS / Help Desk shops using Sharepoint, for things like knowledge base, soultion base, or even ticket system? No. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Sharepoint for Help Desk Use
It Depends [1]. Carl Webster Consultant and Citrix Technology Professional http://www.CarlWebster.comhttp://www.carlwebster.com/ 1. Should be a registered TM of Citrix From: justino garcia [mailto:jgarciaitl...@gmail.com] Subject: Sharepoint for Help Desk Use Hey, Are IT OPS / Help Desk shops using Sharepoint, for things like knowledge base, soultion base, or even ticket system? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Sharepoint for Help Desk Use
System Center Service Manager does all of that IIRC. No point reinventing the wheel in SharePoint ---Blackberried -Original Message- From: justino garcia jgarciaitl...@gmail.com Date: Tue, 22 May 2012 17:41:47 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Reply-To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.comSubject: Sharepoint for Help Desk Use Hey, Are IT OPS / Help Desk shops using Sharepoint, for things like knowledge base, soultion base, or even ticket system? Justino -- Justin IT-TECH ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Sharepoint for Help Desk Use
I'm sure there are some organisations doing this. However SharePoint is not a dedicated ITSM or KM solution - there are other products out there that are probably more suited to these roles. Cheers Ken From: justino garcia [mailto:jgarciaitl...@gmail.com] Sent: Wednesday, 23 May 2012 5:42 AM To: NT System Admin Issues Subject: Sharepoint for Help Desk Use Hey, Are IT OPS / Help Desk shops using Sharepoint, for things like knowledge base, soultion base, or even ticket system? Justino ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
