RE: staff to equipment to end users ratios
Couple that paper with this book, and this question will almost assuredly never come up again: The Visible Ops Handbook: ISBN: 0-9755686-1-2 (http://www.amazon.com/Visible-Ops-Handbook-Implementing-Practical/dp/097556 8612/ref=sr_11_1?ie=UTF8qid=1226504038sr=11-1) Rick -Original Message- From: Kurt Buff [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 1:58 PM To: NT System Admin Issues Subject: Re: staff to equipment to end users ratios There are several determining factors that you're leaving out: o- Do your users have administrator authority on their machines? Win this battle, and you'll need fewer support staff. I'm still trying to win it. o- How sophisticated are your users? o- How complex is your application environment? o- How complex are the business requirements? This is probably the driver for the prior question. o- What is management's expectation for sophistication, and therefore rate of pay, of IT support staff. Pay less per person, and you need more of them, all other things being equal. The best paper I've seen on this is here : http://www.verber.com/mark/sysadm/how-many-admins.html Kurt On Tue, Nov 11, 2008 at 7:45 AM, Jake Gardner [EMAIL PROTECTED] wrote: What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: staff to equipment to end users ratios
I've just ordered it. I recognize both Spafford and Kim - they are top tier sysadmins and authors. Thanks for the reference. On Wed, Nov 12, 2008 at 7:35 AM, Fogarty, Richard R Mr CTR USA USASOC [EMAIL PROTECTED] wrote: Couple that paper with this book, and this question will almost assuredly never come up again: The Visible Ops Handbook: ISBN: 0-9755686-1-2 (http://www.amazon.com/Visible-Ops-Handbook-Implementing-Practical/dp/097556 8612/ref=sr_11_1?ie=UTF8qid=1226504038sr=11-1) Rick -Original Message- From: Kurt Buff [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 1:58 PM To: NT System Admin Issues Subject: Re: staff to equipment to end users ratios There are several determining factors that you're leaving out: o- Do your users have administrator authority on their machines? Win this battle, and you'll need fewer support staff. I'm still trying to win it. o- How sophisticated are your users? o- How complex is your application environment? o- How complex are the business requirements? This is probably the driver for the prior question. o- What is management's expectation for sophistication, and therefore rate of pay, of IT support staff. Pay less per person, and you need more of them, all other things being equal. The best paper I've seen on this is here : http://www.verber.com/mark/sysadm/how-many-admins.html Kurt On Tue, Nov 11, 2008 at 7:45 AM, Jake Gardner [EMAIL PROTECTED] wrote: What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: staff to equipment to end users ratios
Does that mean if a consultant spends only 8hrs/week supporting 50 users the math comes out to one 40hr/week guy for 250 users? Somehow I don't think it would scale so well because at some employee count they'll want more services... David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Kurt Buff [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 1:58 PM To: NT System Admin Issues Subject: Re: staff to equipment to end users ratios There are several determining factors that you're leaving out: o- Do your users have administrator authority on their machines? Win this battle, and you'll need fewer support staff. I'm still trying to win it. o- How sophisticated are your users? o- How complex is your application environment? o- How complex are the business requirements? This is probably the driver for the prior question. o- What is management's expectation for sophistication, and therefore rate of pay, of IT support staff. Pay less per person, and you need more of them, all other things being equal. The best paper I've seen on this is here : http://www.verber.com/mark/sysadm/how-many-admins.html Kurt On Tue, Nov 11, 2008 at 7:45 AM, Jake Gardner [EMAIL PROTECTED] wrote: What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: staff to equipment to end users ratios
Given good technique and proper environment, it should scale better than linearly, given the same set of technologies. As you point out, the larger an environment the more likely it is to become more complex, with more complex application sets, but it should still scale well, IMHO. Proper planning prevents poor performance - an excellent maxim. On Wed, Nov 12, 2008 at 9:45 AM, David Lum [EMAIL PROTECTED] wrote: Does that mean if a consultant spends only 8hrs/week supporting 50 users the math comes out to one 40hr/week guy for 250 users? Somehow I don't think it would scale so well because at some employee count they'll want more services... David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Kurt Buff [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 1:58 PM To: NT System Admin Issues Subject: Re: staff to equipment to end users ratios There are several determining factors that you're leaving out: o- Do your users have administrator authority on their machines? Win this battle, and you'll need fewer support staff. I'm still trying to win it. o- How sophisticated are your users? o- How complex is your application environment? o- How complex are the business requirements? This is probably the driver for the prior question. o- What is management's expectation for sophistication, and therefore rate of pay, of IT support staff. Pay less per person, and you need more of them, all other things being equal. The best paper I've seen on this is here : http://www.verber.com/mark/sysadm/how-many-admins.html Kurt On Tue, Nov 11, 2008 at 7:45 AM, Jake Gardner [EMAIL PROTECTED] wrote: What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: staff to equipment to end users ratios
Poor performance can sure make it tough to get any proper planning done though. :-P -Original Message- From: Kurt Buff [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 12, 2008 11:56 AM To: NT System Admin Issues Subject: Re: staff to equipment to end users ratios Given good technique and proper environment, it should scale better than linearly, given the same set of technologies. As you point out, the larger an environment the more likely it is to become more complex, with more complex application sets, but it should still scale well, IMHO. Proper planning prevents poor performance - an excellent maxim. On Wed, Nov 12, 2008 at 9:45 AM, David Lum [EMAIL PROTECTED] wrote: Does that mean if a consultant spends only 8hrs/week supporting 50 users the math comes out to one 40hr/week guy for 250 users? Somehow I don't think it would scale so well because at some employee count they'll want more services... David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Kurt Buff [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 1:58 PM To: NT System Admin Issues Subject: Re: staff to equipment to end users ratios There are several determining factors that you're leaving out: o- Do your users have administrator authority on their machines? Win this battle, and you'll need fewer support staff. I'm still trying to win it. o- How sophisticated are your users? o- How complex is your application environment? o- How complex are the business requirements? This is probably the driver for the prior question. o- What is management's expectation for sophistication, and therefore rate of pay, of IT support staff. Pay less per person, and you need more of them, all other things being equal. The best paper I've seen on this is here : http://www.verber.com/mark/sysadm/how-many-admins.html Kurt On Tue, Nov 11, 2008 at 7:45 AM, Jake Gardner [EMAIL PROTECTED] wrote: What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: staff to equipment to end users ratios
Ahh the by-monthly staff ratio question. 230 workstations, 20+ servers VM/Physical, 600+ employee's 24/7 plant, PBX, Surveillance, security, Cell's/BB's, DB admin, etc, I'm the only network/system admin. Two Developers, one of which is the IT manager. And that is nothing compared to what some people have responded with in the past. From: Jake Gardner [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 9:45 AM To: NT System Admin Issues Subject: staff to equipment to end users ratios What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ***Teletronics Technology Corporation*** This e-mail is confidential and may also be privileged. If you are not the addressee or authorized by the addressee to receive this e-mail, you may not disclose, copy, distribute, or use this e-mail. If you have received this e-mail in error, please notify the sender immediately by reply e-mail or by telephone at 267-352-2020 and destroy this message and any copies. Thank you. *** ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: staff to equipment to end users ratios
~650 users and ~2,100 computers spread across 7 school sites, for which three field technicians are responsible. I help them when they're stumped, plus manage the network (e.g., servers, switches, e-mail, web). We have 13 physical servers. John Hornbuckle MIS Department Taylor County School District 318 North Clark Street Perry, FL 32347 www.taylor.k12.fl.ushttp://www.taylor.k12.fl.us From: Jake Gardner [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 10:45 AM To: NT System Admin Issues Subject: staff to equipment to end users ratios What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ***Teletronics Technology Corporation*** This e-mail is confidential and may also be privileged. If you are not the addressee or authorized by the addressee to receive this e-mail, you may not disclose, copy, distribute, or use this e-mail. If you have received this e-mail in error, please notify the sender immediately by reply e-mail or by telephone at 267-352-2020 and destroy this message and any copies. Thank you. *** ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: staff to equipment to end users ratios
200 end users. We have 9 servers in the main office, 3 servers in branch offices, and 5 serverless branch offices. IT staff is me, one full time tech and one half time tech. No other IT related employees, we do everything We don't do much software development and although we do maintain our web site and a yahoo store, they are pretty basic. From: Jake Gardner [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 10:45 AM To: NT System Admin Issues Subject: staff to equipment to end users ratios What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ***Teletronics Technology Corporation*** This e-mail is confidential and may also be privileged. If you are not the addressee or authorized by the addressee to receive this e-mail, you may not disclose, copy, distribute, or use this e-mail. If you have received this e-mail in error, please notify the sender immediately by reply e-mail or by telephone at 267-352-2020 and destroy this message and any copies. Thank you. *** Confidentiality Notice: -- This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, delete and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: staff to equipment to end users ratios
The other thing not being mentioned is how complex is your infrastructure. We have 83 locations all redundantly connected via satellite and MPLS; throw in both cellular (both phone and data access for computers) and VOIP, and we need two full time people just for communications. -Original Message- From: Kurt Buff [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 12:58 PM To: NT System Admin Issues Subject: Re: staff to equipment to end users ratios There are several determining factors that you're leaving out: o- Do your users have administrator authority on their machines? Win this battle, and you'll need fewer support staff. I'm still trying to win it. o- How sophisticated are your users? o- How complex is your application environment? o- How complex are the business requirements? This is probably the driver for the prior question. o- What is management's expectation for sophistication, and therefore rate of pay, of IT support staff. Pay less per person, and you need more of them, all other things being equal. The best paper I've seen on this is here : http://www.verber.com/mark/sysadm/how-many-admins.html Kurt On Tue, Nov 11, 2008 at 7:45 AM, Jake Gardner [EMAIL PROTECTED] wrote: What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: staff to equipment to end users ratios
275 users about 50 remote users (doc's and office staff) 40 servers Clinical Analyst handles anything having to do with clinical side of Meditech Small dept, so I wear many hats: pc support, firewall admin, email admin, humor, network admin, etc. Sys Admin and I split our work so we both handle pc support and servers. Paul Chinnery Network Administrator Memorial Medical Center 231-845-2319 _ From: Jake Gardner [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 10:45 AM To: NT System Admin Issues Subject: staff to equipment to end users ratios What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ***Teletronics Technology Corporation*** This e-mail is confidential and may also be privileged. If you are not the addressee or authorized by the addressee to receive this e-mail, you may not disclose, copy, distribute, or use this e-mail. If you have received this e-mail in error, please notify the sender immediately by reply e-mail or by telephone at 267-352-2020 and destroy this message and any copies. Thank you. *** ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: staff to equipment to end users ratios
BTW - there are approximately 275 people across the company, in three offices, two of which are not in the US. The offices outside the US have about 50 people, and the rest are in the US office. Total IT staff in the US is 9, with our infrastructure team being 4 of those. There are the rough equivalants of 1/2 FTE in each of the offices outside the US. There are about 400 PCs and about 40 servers across the company. On Tue, Nov 11, 2008 at 7:45 AM, Jake Gardner [EMAIL PROTECTED] wrote: What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: staff to equipment to end users ratios
~900 users, ~700 pc's, around 110 servers. We have 4 support, 3.5 infrastructure people, and 4 app dev. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: staff to equipment to end users ratios
How do you handle it if someone offisite has a pc crash due to h/w failure? Paul Chinnery Network Administrator Memorial Medical Center 231-845-2319 _ From: David Mazzaccaro [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 12:34 PM To: NT System Admin Issues Subject: RE: staff to equipment to end users ratios 145 Workstations 11 Servers 8 physical locations across 5 states, in a hub spoke setup. (1 main site, the 7 others running Citrix over MPLS connections) Just me. Do I sense a salary survey in our future? _ From: John Hornbuckle [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 11:49 AM To: NT System Admin Issues Subject: RE: staff to equipment to end users ratios ~650 users and ~2,100 computers spread across 7 school sites, for which three field technicians are responsible. I help them when they're stumped, plus manage the network (e.g., servers, switches, e-mail, web). We have 13 physical servers. John Hornbuckle MIS Department Taylor County School District 318 North Clark Street Perry, FL 32347 www.taylor.k12.fl.us From: Jake Gardner [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 10:45 AM To: NT System Admin Issues Subject: staff to equipment to end users ratios What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ***Teletronics Technology Corporation*** This e-mail is confidential and may also be privileged. If you are not the addressee or authorized by the addressee to receive this e-mail, you may not disclose, copy, distribute, or use this e-mail. If you have received this e-mail in error, please notify the sender immediately by reply e-mail or by telephone at 267-352-2020 and destroy this message and any copies. Thank you. *** ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: staff to equipment to end users ratios
145 Workstations 11 Servers 8 physical locations across 5 states, in a hub spoke setup. (1 main site, the 7 others running Citrix over MPLS connections) Just me. Do I sense a salary survey in our future? From: John Hornbuckle [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 11:49 AM To: NT System Admin Issues Subject: RE: staff to equipment to end users ratios ~650 users and ~2,100 computers spread across 7 school sites, for which three field technicians are responsible. I help them when they're stumped, plus manage the network (e.g., servers, switches, e-mail, web). We have 13 physical servers. John Hornbuckle MIS Department Taylor County School District 318 North Clark Street Perry, FL 32347 www.taylor.k12.fl.us From: Jake Gardner [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 10:45 AM To: NT System Admin Issues Subject: staff to equipment to end users ratios What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ***Teletronics Technology Corporation*** This e-mail is confidential and may also be privileged. If you are not the addressee or authorized by the addressee to receive this e-mail, you may not disclose, copy, distribute, or use this e-mail. If you have received this e-mail in error, please notify the sender immediately by reply e-mail or by telephone at 267-352-2020 and destroy this message and any copies. Thank you. *** ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: staff to equipment to end users ratios
Oh but of course!! From: Jacob [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 10:38 AM To: NT System Admin Issues Subject: RE: staff to equipment to end users ratios And I am sure your pay check reflects all that, right? ;-) From: N Parr [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 8:18 AM To: NT System Admin Issues Subject: RE: staff to equipment to end users ratios Ahh the by-monthly staff ratio question. 230 workstations, 20+ servers VM/Physical, 600+ employee's 24/7 plant, PBX, Surveillance, security, Cell's/BB's, DB admin, etc, I'm the only network/system admin. Two Developers, one of which is the IT manager. And that is nothing compared to what some people have responded with in the past. From: Jake Gardner [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 9:45 AM To: NT System Admin Issues Subject: staff to equipment to end users ratios What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ***Teletronics Technology Corporation*** This e-mail is confidential and may also be privileged. If you are not the addressee or authorized by the addressee to receive this e-mail, you may not disclose, copy, distribute, or use this e-mail. If you have received this e-mail in error, please notify the sender immediately by reply e-mail or by telephone at 267-352-2020 and destroy this message and any copies. Thank you. *** ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: staff to equipment to end users ratios
I buy HP, so that isn't an issue. LOL Seriously though... because they are all Citrix users, I just have them use another PC (assuming someone is out that day), and I ship them a new PC the next day. From: Chinnery, Paul [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 12:38 PM To: NT System Admin Issues Subject: RE: staff to equipment to end users ratios How do you handle it if someone offisite has a pc crash due to h/w failure? Paul Chinnery Network Administrator Memorial Medical Center 231-845-2319 From: David Mazzaccaro [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 12:34 PM To: NT System Admin Issues Subject: RE: staff to equipment to end users ratios 145 Workstations 11 Servers 8 physical locations across 5 states, in a hub spoke setup. (1 main site, the 7 others running Citrix over MPLS connections) Just me. Do I sense a salary survey in our future? From: John Hornbuckle [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 11:49 AM To: NT System Admin Issues Subject: RE: staff to equipment to end users ratios ~650 users and ~2,100 computers spread across 7 school sites, for which three field technicians are responsible. I help them when they're stumped, plus manage the network (e.g., servers, switches, e-mail, web). We have 13 physical servers. John Hornbuckle MIS Department Taylor County School District 318 North Clark Street Perry, FL 32347 www.taylor.k12.fl.us From: Jake Gardner [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 10:45 AM To: NT System Admin Issues Subject: staff to equipment to end users ratios What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ***Teletronics Technology Corporation*** This e-mail is confidential and may also be privileged. If you are not the addressee or authorized by the addressee to receive this e-mail, you may not disclose, copy, distribute, or use this e-mail. If you have received this e-mail in error, please notify the sender immediately by reply e-mail or by telephone at 267-352-2020 and destroy this message and any copies. Thank you. *** ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: staff to equipment to end users ratios
3100 computers in 15 school sites. 7200 users of which 900 are staff. 42 servers, and all the routing and switches of course. Me the Sys. Eng., 2 tech's and a department head that can help any of the three of us with basic issues. I want to work at John's district. :) From: John Hornbuckle [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 11:49 AM To: NT System Admin Issues Subject: RE: staff to equipment to end users ratios ~650 users and ~2,100 computers spread across 7 school sites, for which three field technicians are responsible. I help them when they're stumped, plus manage the network (e.g., servers, switches, e-mail, web). We have 13 physical servers. John Hornbuckle MIS Department Taylor County School District 318 North Clark Street Perry, FL 32347 www.taylor.k12.fl.ushttp://www.taylor.k12.fl.us From: Jake Gardner [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 10:45 AM To: NT System Admin Issues Subject: staff to equipment to end users ratios What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ***Teletronics Technology Corporation*** This e-mail is confidential and may also be privileged. If you are not the addressee or authorized by the addressee to receive this e-mail, you may not disclose, copy, distribute, or use this e-mail. If you have received this e-mail in error, please notify the sender immediately by reply e-mail or by telephone at 267-352-2020 and destroy this message and any copies. Thank you. *** ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: staff to equipment to end users ratios
And I am sure your pay check reflects all that, right? ;-) From: N Parr [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 8:18 AM To: NT System Admin Issues Subject: RE: staff to equipment to end users ratios Ahh the by-monthly staff ratio question. 230 workstations, 20+ servers VM/Physical, 600+ employee's 24/7 plant, PBX, Surveillance, security, Cell's/BB's, DB admin, etc, I'm the only network/system admin. Two Developers, one of which is the IT manager. And that is nothing compared to what some people have responded with in the past. _ From: Jake Gardner [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 9:45 AM To: NT System Admin Issues Subject: staff to equipment to end users ratios What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ***Teletronics Technology Corporation*** This e-mail is confidential and may also be privileged. If you are not the addressee or authorized by the addressee to receive this e-mail, you may not disclose, copy, distribute, or use this e-mail. If you have received this e-mail in error, please notify the sender immediately by reply e-mail or by telephone at 267-352-2020 and destroy this message and any copies. Thank you. *** ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: staff to equipment to end users ratios
We have approx 4.24 staff members (.24 is the IS director and he does very little IS any more, he is now a Project Architect). We have about 35 servers and 150-165 workstations in two sites. One site is a two man office, the other has everyone else (about 120 peeps). Our support functions are this (right now): 2 - CAD support. 1 - Workstations and some server support. 1 - Servers and some workstation support (that's me) . Our stations have quite a bit of customized software so our ratio is higher IMHO. I have seen a few stations with 50-75 obscure apps installed (all client driven). We also have a S2S VPN and some RAS VPN's. Due to human error during a station build, we are automating as much as possible. hth-Devin On Tue, Nov 11, 2008 at 9:45 AM, Jake Gardner [EMAIL PROTECTED] wrote: What is everyone's ratio of staff to servers and/or network equipment? Staff to end user support? We have 225+ end users supported by 1 person whom I have to help if she gets backed up. I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and have no one to help me when I get backed up, and that's not a complaint! I don't like people screwing up my servers. There are 3 developers in IT for our internal apps, and I need to support them like a babysitter sometimes. If you are a developer and can't research your own error messages... don't talk to me and seriously don't tell me my server is misconfigured! ;) Thanks, Jake Gardner TTC Network Administrator Ext. 246 ***Teletronics Technology Corporation*** This e-mail is confidential and may also be privileged. If you are not the addressee or authorized by the addressee to receive this e-mail, you may not disclose, copy, distribute, or use this e-mail. If you have received this e-mail in error, please notify the sender immediately by reply e-mail or by telephone at 267-352-2020 and destroy this message and any copies. Thank you. *** -- Devin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
